# Urgent Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about Urgent Software - reviews, pricing plans, popular comparisons to other Maintenance Management products and more. Source: https://www.capterra.com/p/126727/eMaintenance --- # Urgent Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Urgent ## What is Urgent? Urgent handles all the routine jobs that are typically managed by a help desk, dispatching 80% of jobs automatically. Urgent manages and measures reactive maintenance, supplier performance, equipment downtime, scheduled maintenance, asset inventories and H&S incidents. Urgent provides a single view of the entire maintenance operation, and collects real-time data for bench marking and accurate insights into maintenance performance. ## What is Urgent used for? [CMMS](https://www.capterra.com/cmms-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)[Building Maintenance](https://www.capterra.com/building-maintenance-software/) Top alternative Featured Overall rating Based on 13 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $30000 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Urgent?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=https://technichegroup.com/&name=Urgent) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Urgent 4.4 (13) VS. [4.5 (628)](https://www.capterra.com/p/74916/Fiix/reviews/) Starting Price $30000 Per User, Per Month Starting Price $45 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.2 (13) Ease Of Use 4.3 (627) Value For Money 4.4 (11) Value For Money 4.3 (513) Customer Service 4.6 (12) Customer Service 4.4 (533) ## Urgent alternatives Highest Rated [4.8 (1,034)](https://www.capterra.com/p/179296/GetMaintainx/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.8 (753)](https://www.capterra.com/p/162600/Limble-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 99% of reviewers rated it above 4 stars [4.4 (392)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.3 (61)](https://www.capterra.com/p/152772/MYBOS/#reviews) Starting price $2.50 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/126727/eMaintenance/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Alerts/Notifications Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Asset Lifecycle Management Manage assets throughout their lifecycle to optimize profit Asset Tracking Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle Audit Trail A record of all activities within the system, including user access, changes made, etc. Automated Scheduling Automatically create schedules based on business needs or employee availability and qualifications Billing & Invoicing Create, manage, and send invoices or bills to customers Urgent 25 features Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges Manage assets throughout their lifecycle to optimize profit Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle A record of all activities within the system, including user access, changes made, etc. Automatically create schedules based on business needs or employee availability and qualifications Create, manage, and send invoices or bills to customers Track and manage adherence to policies for any service, product, process, or supplier Track, store, and access client contracts or licenses Store, manage, and track all electronic documents in a centralized location Store and organize documents in a centralized system Information, data and reports that are being tracked over time Track and manage inventory levels to maintain proper supply Schedule predetermined or ad hoc maintenance services and labor requests Access software remotely via mobile devices Observe and track the demand, usage, progress or quality of a system, product, or user Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements Receive data and information in real time Active reporting of data and metrics Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Plan availability and assign specific time slots for tasks and resources Track work performed and resources used for past customers, sites, or assets Create, manage and track all task activities and progression Oversee technicians and track their assigned work orders Creating, assign, and track jobs and/or tasks for work orders Create, design and manage workflows for repetitive tasks Get Advice We can help you find the software with the features you need. Features 3.8 (13) 3.8 Based on 13 reviews ## Pricing Value for money 4.4 (11) Basic $30,000 Per User,Per Month Value for money 4.4 (11) 4.4 Based on 11 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.6 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.6 (12) 4.6 Based on 12 reviews ## User reviews Overall rating 4.4 Based on 13 reviews Filter by rating 5(5) 4(8) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent BQ Bryony Q. Retail Coordinator Retail ### "Harvest Energy Ltd - eM+" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 30, 2020 My overall experience with Urgent has been very good, \[SENSITIVE CONTENT HIDDEN\] have been so helpful and patient with helping me to set up the system and \[SENSITIVE CONTENT HIDDEN\] has been very helpful to. I will definitely recommend this system. Pros How easy it is for the Site Users to use and how you can follow the whole process of the task from start to finish. Also the ability to chase the task in the system so the contractors will get an email chaser but this can all be done in the system rather than having to send an email yourself. Cons Filtering quotes that have been raised in the system, would be much easier if i could filter them to when the quote was raised rather than in tank number order. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. SM Salman M. Manager, Facility Infrastructure Oil & Energy ### "CMMS with continuous improvement " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 March 26, 2020 Easy to implement Easy train end-users Good sorting tools or filters Excellent reporting structure Regular updates with prior notification Pros Flexibility and customizable Better reporting User friendly for both - admin and end-user Value for money Good customer support Cons Interface with other software e.g. JD Edwards Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JC Jean-Paul C. Engineering Analist and Improvement Coördinator Oil & Energy ### "Overall Performance" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 26, 2020 Maintenance of Petrol Stations (1700) Pros Performance Lay-out Export to Excel.... Cons Interface with financial process limited possibility to create BI reports Sharing of reporting Switched from [Unit4 PSA Suite](https://www.capterra.com/p/180848/Unit4-PSA-Suite/) No longer supported Alternatives considered [SAP Crystal Reports](https://www.capterra.com/p/212107/SAP-Crystal-Reports/) [SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reasons for choosing Urgent Flexibility Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. CL Carla L. National Facilities Maintenance Manger Oil & Energy ### "CMMS - " 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 24, 2020 The experience is great the team are very approachable and will endeavour to resolve any issue as quickly as possible. Pros The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations. Cons The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker. Reasons for choosing Urgent This product had already been in use by another P&C mayor and it made sense that it would fit our business Model. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. RG Ruben G. FMG specialist Facilities Services ### "Integrations and Urgent Team" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 23, 2020 Overall, I believe is among the leading softwares to manage facilities maintenance. Pros The fact that it has been developed in an API platform allowing our vendors to integrate their systems to it Urgent Team are always easy to work with, whether to resolve any new issues or to improve the system with new features. Cons Time it takes to develop features that will benefit to improve the system. Constraints to be able to export certain data from the system. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. OK olivier K. Financial manager Oil & Energy ### "Petrol retail FM" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 3.0 3.0 Customer Service 4.0 4.0 Likelihood to Recommend 7/10 March 23, 2020 Globally the overall experience is good Pros Flexibility, readability of actions in progress, Ease of use for "standard" user Possibility to interact with oher CMMS system trough API Cons Some features, which seems easy to set up, are in reality very difficult for Urgent to implement Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. JW Jason W. Analyst Retail ### "Easy to use platform" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 March 18, 2020 Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item. Pros Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse. Cons Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Alejandro R. Chef de Projet Construction ### "Nice tool, the E+ experience is quite enjoying! Easy to handle." 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 November 27, 2017 Time saving is huge! We can also report that the synergy around this tool allows to excel our FM performances. Pros This is not the first time that I'm confront to a CMMS system. So, the most important feature that I like is the way that you can parameter assignments in the system. At the beginning I find it quite long, but when you get use to, you become more quick and the process respond is instantaneous. Also, the way you handle work orders is quite simple. There is no need of a advanced training to use the system. Cons I think, it 'll be the action notes module. The parameters od this module must be enhanced on the future. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. MB Monty B. Asset Manager ### "Ability to rate all end users" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 0/10 November 9, 2017 Pros Transparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime. Cons Like everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Andrew F. Maintenance and Compliance Coordinator Consumer Services ### "Somewhat tedious in moving around which will get better once familiar. " 4.0 Overall Rating 4.0 4.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 6/10 November 6, 2017 Unknown Pros Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included. Cons Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/126727/eMaintenance/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)