eMaintenance+

4.5 / 5 5 reviews

Who Uses This Software?

Multi-site, or multi-brand retail, leisure, hospitality and healthcare organizations with 100+ sites. Businesses that require reactive or scheduled maintenance to ensure profitable operations.


Average Ratings

5 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Urgent Technology
  • www.urgtech.com/
  • Founded 1997
  • United Kingdom

About eMaintenance+

eMaintenance+ handles all the routine jobs that are typically managed by a help desk, dispatching 70% of jobs automatically. eMaintenance+ manages and measures reactive maintenance, supplier performance, equipment downtime, scheduled maintenance, asset inventories and H&S incidents. eMaintenance+ provides a single view of the entire maintenance operation, and collects real-time data for bench marking and accurate insights into maintenance performance.


eMaintenance+ Features

  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management

eMaintenance+ Reviews Recently Reviewed!

Ability to rate all end users

Nov 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Transparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime.

Cons: Like everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use.

A9347da7f70e3b952ce80bdec87ac272

Somewhat tedious in moving around which will get better once familiar.

Nov 06, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.

Cons: Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.

Overall: Unknown

This is absolute market leading technology for multi site multi country operations

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is really customizeable to the customers needs unlike many systems such as MAXIMO when you have to change YOUR business process to fit THEIR system. Real time transparent data means you can see everyhting as it happens across multiple outlets and geographies in both local language and English. Recative , Planned Maintenance and Asset managemet deliver a total end to end solution.

Overall: Payback of cost benefits delivered through real time data analayis to reduce equipment downtime and monitor contractor perfromance meany payback was in less than 18 months.

E71aeacf227fac043f507e49bf5f92aa

Great experience, very user friendly and ensures you can manage your assets efficient

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.

Cons: Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.

Its a learning process from old system, seemed cumbersome at first but is improving with greater use

Nov 02, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Like that the tickets disappear once they've been completed, however, that functionality helps when searching for repeated repairs.

Cons: Wish i had the functionality to search for a site by number on home screen. Having to open up list of sites and pick the site is cumbersome. Being able to search tickets by "description" helped a lot, that option is not included in new system.