eMaintenance+ Ratings

Overall
4.5/5
Ease of Use
4/5
Customer Service
5/5

About eMaintenance+

eMaintenance+ handles all the routine FM tasks that are typically managed by a help desk. It collects real time data, allowing meaningful benchmarking and insights into maintenance performance. eMaintenance+ automates your compliance procedures, recording data automatically. It is secure, easy to scale and supports all major languages and currencies. Delivered as Software as a Service; no hardware overheads, faster implementation and lower support costs. Integrates with other ERP systems. Learn more about eMaintenance+

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Showing 6 of 6 reviews

Showing Most Helpful

Showing 6 of 6 reviews

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Rating
Company Size
Reviewer's Role
Length of Use
Frequency of Use
graeme w.
Director
Environmental Services, 11-50 employees
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
5/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 3, 2017

“This is absolute market leading technology for multi site multi country operations ”

OverallPayback of cost benefits delivered through real time data analayis to reduce equipment downtime and monitor contractor perfromance meany payback was in less than 18 months.
ProsIt is really customizeable to the customers needs unlike many systems such as MAXIMO when you have to change YOUR business process to fit THEIR system. Real time transparent data means you can see everyhting as it happens across multiple outlets and geographies in both local language and English. Recative , Planned Maintenance and Asset managemet deliver a total end to end solution.
Reviewer Source 
Source: Capterra
November 3, 2017
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Anders K.
FM Director
Construction, 1001-5000 employees
Used the software for: 1-2 years
Overall Rating
5/5
Ease of Use
5/5
Customer Service
5/5
Features
4/5
Value for Money
5/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 3, 2017

“Great experience, very user friendly and ensures you can manage your assets efficient”

ProsThe software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance.
ConsStill some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional.
Reviewer Source 
Source: Capterra
November 3, 2017
Monty B.
Asset Manager
Unspecified
Used the software for: 2+ years
Overall Rating
5/5
Ease of Use
5/5
Features
5/5
Value for Money
5/5
Reviewer Source 
Source: Capterra
November 9, 2017

“Ability to rate all end users”

ProsTransparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime.
ConsLike everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use.
Reviewer Source 
Source: Capterra
November 9, 2017
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Alejandro R.
Chef de Projet
Construction, 1001-5000 employees
Used the software for: 6-12 months
Overall Rating
4/5
Ease of Use
4/5
Customer Service
5/5
Features
4/5
Value for Money
4/5
Likelihood to Recommend
10/10
Reviewer Source 
Source: Capterra
November 27, 2017

“Nice tool, the E+ experience is quite enjoying! Easy to handle.”

OverallTime saving is huge! We can also report that the synergy around this tool allows to excel our FM performances.
ProsThis is not the first time that I'm confront to a CMMS system. So, the most important feature that I like is the way that you can parameter assignments in the system. At the beginning I find it quite long, but when you get use to, you become more quick and the process respond is instantaneous. Also, the way you handle work orders is quite simple. There is no need of a advanced training to use the system.
ConsI think, it 'll be the action notes module. The parameters od this module must be enhanced on the future.
Reviewer Source 
Source: Capterra
November 27, 2017
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Andrew F.
Maintenance and Compliance Coordinator
Consumer Services, 201-500 employees
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
3/5
Likelihood to Recommend
6/10
Reviewer Source 
Source: Capterra
November 6, 2017

“Somewhat tedious in moving around which will get better once familiar. ”

OverallUnknown
ProsAuto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included.
ConsSome missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor.
Reviewer Source 
Source: Capterra
November 6, 2017
Robert S.
Maintenance and Compliance
Unspecified
Used the software for: Less than 6 months
Overall Rating
4/5
Ease of Use
3/5
Customer Service
5/5
Features
3/5
Value for Money
4/5
Reviewer Source 
Source: Capterra
November 2, 2017

“Its a learning process from old system, seemed cumbersome at first but is improving with greater use”

ProsLike that the tickets disappear once they've been completed, however, that functionality helps when searching for repeated repairs.
ConsWish i had the functionality to search for a site by number on home screen. Having to open up list of sites and pick the site is cumbersome. Being able to search tickets by "description" helped a lot, that option is not included in new system.
Reviewer Source 
Source: Capterra
November 2, 2017