# Urgent Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Urgent the right Maintenance Management solution for you? Explore 13 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126727/eMaintenance/reviews --- Urgent 4.4 (13) [View alternatives](https://www.capterra.com/p/126727/eMaintenance/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of Urgent Ease of use 4.2 Customer Service 4.6 ## Showing most helpful reviews Showing 1-13 of 13 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Anders K. FM Director Construction Used the software for: 1-2 years ### "Great experience, very user friendly and ensures you can manage your assets efficient" November 3, 2017 5.0 Pros The software is very user friendly, easy to use and the flexibility to adapt to different workflows and processes makes the software very valuable as you don´t need a lot of development if you find new more efficient and optimized ways of working. Furthermore it allows you to manage your assets in a lean and efficient way and reducing the manual input to a minimum but gives you a good overview to action any pain points or poor performance. Cons Still some development needed on the app, but it is coming on-going and Urgent Technology is working on a road map for future developments that I find very professional. Review Source JW Jason W. Analyst Retail Used the software for: 2+ years ### "Easy to use platform" March 18, 2020 4.0 Overall the experience is positive. I frequently take suggestions from contractors and pass this onto support. The support team are helpful and strive to provide a quality service. Development can take time and more often than not, there is a wait involved to see improvements implemented into the system. There is the ability to fast track this as a chargeable item. Pros Developers are open to suggestions on ways to improve the software. Implementation can either be free of charge if it benefits the system, or chargeable depending on its ranking score. The platform is relatively straight forward to use and you ca easily extract data out in excel to analyse. Cons Bugs can impact day to day use but end to end testing could alleviate these issues. Updates to fix bugs can occur during out of schedule or scheduled (quarterly) release. My preference would be to push updates out of schedule to reduce business impact. Review Source Andrew F. Maintenance and Compliance Coordinator Consumer Services Used the software for: Less than 6 months ### "Somewhat tedious in moving around which will get better once familiar. " November 6, 2017 4.0 Unknown Pros Auto generated info enter pre-launch helps a lot. It allows user to enter tickets without review first. Invoicing appears to be better although still some missing components that should be included. Cons Some missing components that were in old system. Moving around the system seems to take some added clicks of the mouse. Need a widget to tell you when ticket was NOT sent to a contractor. Review Source Alejandro R. Chef de Projet Construction Used the software for: 6-12 months ### "Nice tool, the E+ experience is quite enjoying! Easy to handle." November 27, 2017 4.0 Time saving is huge! We can also report that the synergy around this tool allows to excel our FM performances. Pros This is not the first time that I'm confront to a CMMS system. So, the most important feature that I like is the way that you can parameter assignments in the system. At the beginning I find it quite long, but when you get use to, you become more quick and the process respond is instantaneous. Also, the way you handle work orders is quite simple. There is no need of a advanced training to use the system. Cons I think, it 'll be the action notes module. The parameters od this module must be enhanced on the future. Review Source JC Jean-Paul C. Engineering Analist and Improvement Coördinator Oil & Energy Used the software for: 2+ years ### "Overall Performance" March 26, 2020 4.0 Maintenance of Petrol Stations (1700) Pros Performance Lay-out Export to Excel.... Cons Interface with financial process limited possibility to create BI reports Sharing of reporting Alternatives considered [SAP Crystal Reports](https://www.capterra.com/p/212107/SAP-Crystal-Reports/)[SAP Concur](https://www.capterra.com/p/380/Concur-Expense/) Reason for choosing Urgent Flexibility Switched from [Unit4 PSA Suite](https://www.capterra.com/p/180848/Unit4-PSA-Suite/) No longer supported Review Source CL Carla L. National Facilities Maintenance Manger Oil & Energy Used the software for: 2+ years ### "CMMS - " March 24, 2020 4.0 The experience is great the team are very approachable and will endeavour to resolve any issue as quickly as possible. Pros The visibility of work orders and ability to hold service providers accountable. It has enabled better budget management driving efficiencies for our operations. Cons The fact that some of the development pieces take too long, there are some business critical ideas coming from the users which will benefit a lot of clients that could be turned around quicker. Reason for choosing Urgent This product had already been in use by another P&C mayor and it made sense that it would fit our business Model. Review Source RG Ruben G. FMG specialist Facilities Services Used the software for: 2+ years ### "Integrations and Urgent Team" March 23, 2020 4.0 Overall, I believe is among the leading softwares to manage facilities maintenance. Pros The fact that it has been developed in an API platform allowing our vendors to integrate their systems to it Urgent Team are always easy to work with, whether to resolve any new issues or to improve the system with new features. Cons Time it takes to develop features that will benefit to improve the system. Constraints to be able to export certain data from the system. Review Source gW graeme W. Director Environmental Services Used the software for: 2+ years ### "This is absolute market leading technology for multi site multi country operations " November 3, 2017 5.0 Payback of cost benefits delivered through real time data analayis to reduce equipment downtime and monitor contractor perfromance meany payback was in less than 18 months. Pros It is really customizeable to the customers needs unlike many systems such as MAXIMO when you have to change YOUR business process to fit THEIR system. Real time transparent data means you can see everyhting as it happens across multiple outlets and geographies in both local language and English. Recative , Planned Maintenance and Asset managemet deliver a total end to end solution. Review Source SM Salman M. Manager, Facility Infrastructure Oil & Energy Used the software for: 2+ years ### "CMMS with continuous improvement " March 26, 2020 5.0 Easy to implement Easy train end-users Good sorting tools or filters Excellent reporting structure Regular updates with prior notification Pros Flexibility and customizable Better reporting User friendly for both - admin and end-user Value for money Good customer support Cons Interface with other software e.g. JD Edwards Review Source oK olivier K. Financial manager Oil & Energy Used the software for: 2+ years ### "Petrol retail FM" March 23, 2020 4.0 Globally the overall experience is good Pros Flexibility, readability of actions in progress, Ease of use for "standard" user Possibility to interact with oher CMMS system trough API Cons Some features, which seems easy to set up, are in reality very difficult for Urgent to implement Review Source MB Monty B. Asset Manager Used the software for: 2+ years ### "Ability to rate all end users" November 9, 2017 5.0 Pros Transparency all end users are able to see a real-time dashboard that allows for quick resolution. Helps contractors be better prepared to tackle issues resulting in saving money and reducing down dime. Cons Like everything about the software, we will need input from all end users to improve all aspects of the software as needed. Also, different businesses may have unique needs that others may be able to use. Review Source BQ Bryony Q. Retail Coordinator Retail Used the software for: Less than 6 months ### "Harvest Energy Ltd - eM+" March 30, 2020 5.0 My overall experience with Urgent has been very good, \[SENSITIVE CONTENT HIDDEN\] have been so helpful and patient with helping me to set up the system and \[SENSITIVE CONTENT HIDDEN\] has been very helpful to. I will definitely recommend this system. Pros How easy it is for the Site Users to use and how you can follow the whole process of the task from start to finish. Also the ability to chase the task in the system so the contractors will get an email chaser but this can all be done in the system rather than having to send an email yourself. Cons Filtering quotes that have been raised in the system, would be much easier if i could filter them to when the quote was raised rather than in tank number order. Review Source RS Robert S. Maintenance and Compliance Used the software for: Less than 6 months ### "Its a learning process from old system, seemed cumbersome at first but is improving with greater use" November 2, 2017 4.0 Pros Like that the tickets disappear once they've been completed, however, that functionality helps when searching for repeated repairs. Cons Wish i had the functionality to search for a site by number on home screen. Having to open up list of sites and pick the site is cumbersome. Being able to search tickets by "description" helped a lot, that option is not included in new system. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.