Monet Software

Monet Live WFO

4 / 5 1 review


Average Ratings

1 Review
  • 4 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    Business Hours

Vendor Details

  • Monet Software
  • www.monetsoftware.com
  • Founded 2002
  • United States

About Monet Live WFO

Monet Software is a global provider of workforce optimization software solutions for contact centers and help desks. Monet's cloud-based solution, Monet WFO, is an affordable and easy-to-use call center optimization software solution, which includes workforce management, call recording, quality assurance and performance management. Contact centers will start improving service levels and reducing center costs without the upfront expenses and IT requirements of traditional workforce software.


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Monet Live WFO Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR/Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics

Vendor has not completed this information.


Monet Live WFO Reviews Recently Reviewed!


Great Product with a Eager Support.

Dec 01, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The software does everything we want it to do as far monitoring our schedule and the adherence of our call center reps. The support team for Monet is responsive and helpful.

Cons: It is complicated to the get the software live and working with your call center. It requires constant monitoring after it is live but that is a flaw with all Workforce Softwares.

Overall: It gives us a better ability to keep and eye on our reps and their schedule adherence.