--- title: "CenterWare Kolob Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CenterWare Kolob Software - reviews, pricing plans, popular comparisons to other IVR products and more." source_url: "https://www.capterra.com/p/126744/CenterWare-Predictive-Dialler/" page_type: "product" language: "en" publication_date: "2026-10-19" --- # CenterWare Kolob Software Review 2026: Features, Reviews, Integrations, Pros & Cons Last updated on October 19, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CenterWare Kolob ## What is CenterWare Kolob? CenterWare Kolob is a multichannel contact center platform that centralizes operations in one place to boost profitability, visibility, and control. It enables teams to manage interactions from a single workspace with encrypted audio, intelligently distribute contacts to reduce wait times, and measure productivity instantly through quality tools and real-time reporting. With live operational data, supervisors can make informed decisions on the spot, monitor activity in real time, manage calls with unlimited ports, use predictive dialing to increase efficiency, and assign ANIs in five different ways. The result: less unproductive time and higher revenue. ## What is CenterWare Kolob used for? [IVR](https://www.capterra.com/ivr-software/)[Telemarketing](https://www.capterra.com/telemarketing-software/)[Predictive Dialer](https://www.capterra.com/predictive-dialer-software/) Top alternative Featured Overall rating Based on 1 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $65 Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for CenterWare Kolob?[Manage this product listing](https://www.g2.com/products/centerware-kolob/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### CenterWare Kolob 5.0 (1) VS. [4.8 (338)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting Price $65 Per Month Starting Price $25 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.0 (1) Ease Of Use 4.8 (337) Value For Money 0.0 (0) Value For Money 4.7 (264) Customer Service 5.0 (1) Customer Service 4.8 (329) ## CenterWare Kolob alternatives [4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [4.5 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) Starting price $90.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/) [Ricochet360](https://www.capterra.com/p/141932/Ricochet/) [4.8 (82)](https://www.capterra.com/p/141932/Ricochet/reviews/) Starting price $24.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/141932/Ricochet/) [HoduCC](https://www.capterra.com/p/156136/HODUCC/) [4.6 (109)](https://www.capterra.com/p/156136/HODUCC/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/156136/HODUCC/) ## FAQs about CenterWare Kolob Overview ### What company size and specific industries is CenterWare Kolob built for? CenterWare Kolob is designed for businesses of all sizes that need customer support software. It is suitable across industries where organizations require outbound, inbound, or blended support operations at a cost-effective price. Features and Usability ### What are the key features of CenterWare Kolob? CenterWare Kolob includes call center management features such as auto-dialer, predictive dialer, automatic call distribution, call routing, IVR, and call scripting. It also offers call logging, call recording, call monitoring, callback scheduling, contact management, campaign management, and multi-channel communication with live chat, chat/messaging, reporting, and real-time analytics. Integrations ### Which third-party tools and platforms does CenterWare Kolob integrate with? CenterWare Kolob connects natively to Asterisk and Avaya Experience Platform for telephony and contact center workflows. Getting Started and Support ### What training and onboarding options does CenterWare Kolob offer? CenterWare Kolob provides in person training, live online sessions, and documentation to help teams get started. In person training supports direct instruction, live online sessions allow guided remote setup, and documentation offers written reference material for self-paced review and feature lookup. Getting Started and Support ### What customer support options does CenterWare Kolob offer? CenterWare Kolob provides Email/Help Desk, FAQ/Forum, Knowledge Base, Phone Support, and Chat. Customer support experience details are not available in the catalog data, so no claims can be made about response times, helpfulness, or common support frustrations. ## Features AI summary Based on 308 IVR reviews Capterra data shows that buyers of Predictive Dialer software rank the following features as their top priorities: - **Call Center Management** (**49%** of reviewers rated this feature as critical) - **Call Recording** (**60%**) - **Reporting/Analytics** (**52%**) CenterWare Kolob supports all three of the features reviewers rate most important: **Call Center Management**, **Call Recording**, and **Reporting/Analytics**. Together, these capabilities help businesses manage call operations, document customer interactions, and track performance trends, allowing teams to improve oversight, maintain service quality, and make better decisions based on call data. Auto-Dialer System that automatically dials calls Automatic Call Distribution Distribute/route/connect calls Callback Scheduling Schedules callback times Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Monitoring Listen to live phone conversations for the purpose of training and assessing agent performance CenterWare Kolob 32 features ### All Features - Auto-Dialer: System that automatically dials calls - Automatic Call Distribution: Distribute/route/connect calls - Call Center Management: Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. - Call Logging: Collects essential call data such as call origin, call destination, call length, and other transaction details - Call Monitoring: Listen to live phone conversations for the purpose of training and assessing agent performance - Call Recording: Record the audio of phone conversations for quality assurance purposes - Call Reporting: Track and report on all incoming and outgoing calls - Call Routing: Sends voice calls to a specific queue based on predetermined criteria - Call Scheduling: Schedule date and time for callbacks/follow-up calls or reminders - Call Scripting: Provide agents with a typical response for common call subject matter - Call Tracking: Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number - Call Transfer: Transfers live calls to other agents - Callback Scheduling: Schedules callback times - Campaign Management: Create a collection of marketing actions to complete specific goals and plan and analyze campaign results - Chat/Messaging: Communicate using direct chat or messages within the system - Contact Management: Manage, organize, and store contact information - FCC Compliance: Federal Communications Commission (FCC) compliance - FTC Compliance: Federal Trade Commission (FCC) compliance - Inbound Call Center: A call center that primarily receives calls, typically customer service focused - IVR: Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response - List Management: Manage contacts across multiple mailing lists - Live Chat: Ability to chat online in real time - Multi-Channel Communication: Allows communication with customers or users via multiple channels such as phone, email, live chat, etc. - Multi-Channel Management: Manage inventory, communication, marketing, orders & more across warehouses, stores and online channels - Outbound Call Center: A call center that primarily makes calls, typically sales focused - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Predictive Dialer: System calls multiple numbers at once and connects the agent to the first number that answers - Real-Time Analytics: Analyze and gain insights into data in real-time - Real-Time Reporting: Active reporting of data and metrics - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Voice Mail: Computer-based system that allows users to send and receive voice messages --- Get Advice We can help you find the software with the features you need. Features 3.0 (1) 3.0 Based on 1 reviews ## Pricing Free Trial Basic $65.00 Per Month ## Integrations [ Asterisk](https://www.capterra.com/p/60249/Asterisk/)[ Avaya Experience Platform](https://www.capterra.com/p/212871/Aura-Call-Center-Elite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 5.0 (1) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 5.0 (1) 5.0 Based on 1 reviews ## User reviews Overall rating 5.0 Based on 1 reviews Filter by rating 5(1) 4(0) 3(0) 2(0) 1(0) Mentioned topic Sorted by most recent EC Exequiel C. IT Information Technology and Services ### "Centerware" 5.0 Overall Rating 5.0 5.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 August 27, 2020 Pros It's 100% callcenter oriented, the reports are great can be customized Cons It's not very intuitive and de UI is kinda outdated Review source Vendor Referred - Incentive Offered: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.