# DialogTech Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about DialogTech Software - reviews, pricing plans, popular comparisons to other Marketing Automation products and more. Source: https://www.capterra.com/p/126763/DialogTech --- # DialogTech Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) DialogTech ## What is DialogTech? DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue. ## What is DialogTech used for? [IVR](https://www.capterra.com/ivr-software/)[Marketing Automation](https://www.capterra.com/marketing-automation-software/) Top alternative Featured Overall rating Based on 14 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $49.99 Per User, Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for DialogTech?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.dialogtech.com/&name=DialogTech) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### DialogTech 3.4 (14) VS. [4.4 (4,078)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $49.99 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 3.3 (14) Ease Of Use 4.3 (3,602) Value For Money 2.8 (12) Value For Money 4.2 (2,656) Customer Service 3.4 (12) Customer Service 4.3 (2,765) ## DialogTech alternatives Highest Rated [4.8 (319)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) Starting price $25.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 98% of reviewers rated it above 4 stars [4.2 (459)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting price $40.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 83% of reviewers rated it above 4 stars [4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting price $27.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 82% of reviewers rated it above 4 stars [4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 88% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/126763/DialogTech/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Automatic Call Distribution Distribute/route/connect calls Call Center Management Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Call Logging Collects essential call data such as call origin, call destination, call length, and other transaction details Call Recording Record the audio of phone conversations for quality assurance purposes Call Routing Sends voice calls to a specific queue based on predetermined criteria Call Scripting Provide agents with a typical response for common call subject matter DialogTech 16 features Distribute/route/connect calls Manage all call center activities including call monitoring, call recording, call answering, call transfer, etc. Collects essential call data such as call origin, call destination, call length, and other transaction details Record the audio of phone conversations for quality assurance purposes Sends voice calls to a specific queue based on predetermined criteria Provide agents with a typical response for common call subject matter Process to identify source of incoming calls, date, time, duration or caller type using a unique phone number Content that alters based on the user's behavior, preferences, and interests, providing a personalized experience Read and accept a combination of touch tone keypad selections and voice inputs and provide the appropriate prerecorded voice response Store information about leads or contacts and track, manage and nurture them throughout the sales process Monitor conversion rates and analyze effectiveness and profitability of marketing efforts Track in detail how users interact with your campaigns and pages (scrolling, button interactions, etc.) Group leads or contacts based on their specific characteristics Create and administer polls and surveys Create, save, and re-purpose templates for emails, forms, etc. Computer-based system that allows users to send and receive voice messages Get Advice We can help you find the software with the features you need. Features 3.7 (14) 3.7 Based on 14 reviews ## Pricing Value for money 2.8 (12) Basic $49.99 Per User,Per Month Value for money 2.8 (12) 2.8 Based on 12 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.4 (12) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.4 (12) 3.4 Based on 12 reviews ## User reviews Overall rating 3.4 Based on 14 reviews Filter by rating 5(3) 4(5) 3(3) 2(0) 1(3) Mentioned topic Sorted by most recent Daniel A. Owner Marketing and Advertising ### "Lacking customer service" 1.0 Overall Rating 1.0 1.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 2, 2021 I deal with a lot of vendors, and I don't make this comment lightly: Dialogtech's customer service is one of the worst I've seen in my career. I experienced this with several different employees on several occasions over the last year. I can only assume this is an organization-wide problem. From a lack of follow-through when we asked to renew our contract terms (5 months, with no response) to poor/nonexistent dispute resolution for an error they admit they made - porting one of our numbers to an unauthorized 3rd party- my advice is to steer clear of this company. Pros We track many advertising initiatives across many different clients & industries, and this serves that purpose. Cons Poor customer/client service, and expensive comparatively. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CC Carma C. Team Leader Real Estate ### "Save yourself the trouble" 3.0 Overall Rating 3.0 3.0 Ease of Use 2.0 2.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 January 15, 2021 Our company used dialogtech for years. It is a clunky system with a poor user interface but we made it work. Our needs changed and we found a different product for our needs. They were absolutely horrible about handling the porting of our old numbers. It took several months to work out. Then, when we went to cancel, they made ridiculous claims about how we were locked in for another year. No one responds to messages, I had to call multiple times and insist someone speak to me. What a waste of hundreds of dollars and hours of my time. Pros It allowed clients to call our various numbers and we were able to get notification. Cons It was annoying to work with their system and I often had to call customer support to figure out some nuance of how changing one thing in the IVR flow would affect something else. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. NW Nelda W. Client Reporting Specialist Marketing and Advertising ### "Review of DialogTech" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 September 13, 2020 Overall, DialogTech is one of the top programs which allows my company to add value for our clients with concrete data they can see and measure quickly and easily. Pros DialogTech allows my team to set up call tracking numbers and/or recording for our clients, then allows us to generate reports which show the client how much interest there is in their business and how our work benefits them. Reports are easily generated. Cons Client location files can be tricky to find at times due to a reluctance of the program to accept some forms of punctuation in business names. Also, it times out quickly during periods of inactivity. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DC Drew C. Digital Strategist Marketing and Advertising ### "DO NOT DO IT " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 November 22, 2019 Thought it was going to be the answer. Was so excited. Should have known when they would not let me see the backend UNTIL I SIGNED UP. Also, DO NOT SIGN a contract until you see for yourself the functionality and U/I of your main needs in this product selection. OWNER HAS MIN ETHICS SO BE CAREFUL! Pros Great, Friendly Staff. Especially the technical team Cons NOT WHAT WAS SOLD. NO CLIENT PORTAL ACCESS. NOT EASY TO USE FOR those "Tech challenged" Company must be hurting by the sales tactics of lying! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. KR Kyle R. Digital Strategy Manager Marketing and Advertising ### "Great Call Tracking Software" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 0.0 0.0 Likelihood to Recommend 8/10 January 11, 2019 Pros Powerful call tracking software that offers dynamic number swapping for paid search ads and more. Cons Not the cheapest call tracking solution, but still very solid. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Owner Marketing and Advertising ### "Call Tracking - Cumbersome and pricey" 3.0 Overall Rating 3.0 3.0 Ease of Use 1.0 1.0 Features 3.0 3.0 Customer Service 3.0 3.0 Likelihood to Recommend 2/10 November 27, 2018 In the end we switched to a company with a simpler interface and half the price with way better customer service. Pros Not much if anything. It did the job for the time I used it. Cons Our company used their call tracking software. There were inconsistencies in data that they could never account for. Reading times in military time was tiring. Double the price of their competitor. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Internet Marketing Consultant Marketing and Advertising ### "DialogTech helps you track phone calls" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 16, 2018 I've used DialogTech for years -- to track calls, record calls and manage our marketing efforts that deliver phone call leads. Pros Great for tracking phone calls / leads from your marketing efforts. Can record and manage all aspects of calling system / voice mail / messaging and more. Cons Can be confusing to get it all setup - but once you get the hang of it - it works like a charm. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. AU Anonymous User Co-founder / Co-President Marketing and Advertising ### "Good Product But Too Expensive" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 1/10 September 17, 2018 Pros Ease of use and support were great. The feature set they have is great as well. Cons I was on a month to month contract and after you cancel they will charge you for 2 more months. They also charge for porting phone numbers. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Kelsey D. Ecommerce Specialist Financial Services ### "I recommend Dialogtech to all companies I work for! " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 August 6, 2018 Pros I have used Dialogtech since it was Ifbyphone. Now that I know the system well, I recommend it to all of the companies I work for. So many companies have a lack of insight on their phone call data when performing marketing campaigns. Using call tracking, figuring out the ROI of our campaigns is even easier. Customer service, in my experience, has been fantastic. Cons I don't really have any dislikes of the product. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Nancy M. Senior Analyst, Digital Marketing ### "Overpriced by at least 75% of competitors and with fewer features." 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 17, 2018 Pros There are not any pros when I think of this product compared to it's competitors. I researched a few other call tracking solutions and all were better and cheaper. Cons The service is overpriced and it takes 2.5 months to even get out of a "month to month" contract. Their competitors are 75-90% cheaper and offer more reporting, data, functionality. There are better models with better customer support out there. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor May 25, 2018 Nancy, we're sorry to lose a longtime customer of our legacy platform and appreciate your business through the years. DialogTech has made significant investments in our services that extend well beyond simple call tracking, with our new platform now including unique functionality such as AI-driven, actionable conversation analytics, advanced contextual call routing, and omni-channel marketing dashboard visualizations. We wish you the best and hope you consider DialogTech again in the future as your needs evolve. [View all Reviews](https://www.capterra.com/p/126763/DialogTech/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)