DialogTech

DialogTech

3.5 / 5 5 reviews

Who Uses This Software?

Enterprise marketers and digital agencies


Average Ratings

5 Reviews
  • 3.5 / 5
    Overall
  • 3.5 / 5
    Ease of Use
  • 3.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
    Live Online
    In Person
  • Support
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • DialogTech
  • www.dialogtech.com/
  • Founded 2005
  • United States

About DialogTech

DialogTech is the world leader in call analytics for marketers. Each day consumers call businesses by the billions, and those callers convert to customers at the highest rates. We help connect calls to the customer journey. Powered by AI, DialogTech attributes calls to your marketing, showing you exactly how these conversations impact the customer journey. We provide actionable analytics and technology to generate more calls at a lower cost, personalize call experiences, and drive revenue.


DialogTech Features

  • Blended Call Center
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Scripting
  • Escalation Management
  • Inbound Call Center
  • IVR / Voice Recognition
  • Live Chat
  • Manual Dialer
  • Outbound Call Center
  • Predictive Dialer
  • Progressive Dialer
  • Queue Management
  • Reporting/Analytics
  • Call Center
  • Call Logging
  • Call Recording
  • Call Routing
  • Multiple Scripts
  • Phone Key Input
  • Survey Management
  • Text to Speech
  • Voice Customization
  • Voice Mail
  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

DialogTech Reviews Recently Reviewed!


Capterra-loader

Overpriced by at least 75% of competitors and with fewer features.

May 16, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: There are not any pros when I think of this product compared to it's competitors. I researched a few other call tracking solutions and all were better and cheaper.

Cons: The service is overpriced and it takes 2.5 months to even get out of a "month to month" contract. Their competitors are 75-90% cheaper and offer more reporting, data, functionality. There are better models with better customer support out there.

Fantastic product

Jan 19, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: I've known the product when it was IfByPhone. It has changed a lot over the years. Very easy to do AdWords tracking.

Cons: Because of all the features, it becomes a bit clunky and goes outside of the core focus of call tracking.

Okay product, needs updates

Jan 05, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
Likely
Extremely
Likely

Pros: Integration with Google Analytics, unlimited phone numbers under the plan we selected

Cons: Reporting, user interface

Overall: Our company used DialogTech for call tracking services for multiple clients. The interface and reporting could definitely use new updates and are not that user-friendly. Customer support is also limited, with no live chat function - you need to call their main line when needing any support. For the price, there is better software out there but it does integrate with platforms like Google Analytics.

Never an issue

Dec 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We have used this for a couple years for our service tech IVR line. I have never had an issue with calls not going thru. Would definitely recommend.

IVR System

Dec 05, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: the ease of use for the IVR

Overall: We use the IVR function of this service to route our calls to various departments. They have many other features you can add on as well.