Who Uses This Software?

Small to mid-sized retailers, in a wide range of industries including: general retail; clothing, shoes, accessories; quilt and fabric; needleart; craft and hobby; toy; outdoor; wine and liquor/spirits


Average Ratings

26 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $999.00/one-time/user
    See pricing details
  • Pricing Details
    In addition there are monthly fees depending on the plan selected.
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Retail Success
  • www.posim.com
  • Founded 1986
  • United States

About POSIM Retail POS

POSIM is the best point-of-sale with inventory management for small to mid-sized retail businesses. We understand each retailer is unique and deserves solutions specifically designed to address their needs. With features like kit-building, case-lot management, CRM with customer loyalty programs and eCommerce integrations, POSIM offers more tools to simplify day-to-day operations, build better customer relationships, and increase sales and profits.


POSIM Retail POS Features

  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce Integration
  • Electronic Signature
  • Gift Card Management
  • Loyalty Program
  • Multi-Location
  • Restaurant POS
  • Retail POS
  • Returns Management
  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Product Identification
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Management
  • Barcode Scanning
  • Commission Management
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Loyalty Program Support
  • Pricing Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen

POSIM Retail POS Reviews Recently Reviewed!


Review of POSIM for mid sized independent retail store.

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: POSIM is easy to install with off the shelf hardware and has modest requirements for processing power and storage. The options for timed promotions and offers are very flexible. Generally, the software is the best option we found because of it's price and available record keeping. We like the Macintosh platform and operating system it uses because ease of use and quick training are important in a retail environment.

Cons: Can be slow to respond at registers if the network is not fully optimized. Keeping data up to date is imperative and importing data, while not a fault of the software, is something we are constantly struggling with to improve. A users group for tips and tricks would be helpful as well as collaboration on data and workflows.

Overall: It is very powerful software that helps us manage our large database of items (38,000 plus at any one time and as many as 80,000 over the course of a year). The software challenges us to be a better managed store. The tech support is the best we have experienced of any software and service we use. With small problems they can help us immediately and the Team Viewer app built in to the software has been quick and flawless. Larger problems have taken a day or two but have not created a problem with operations. In 2-1/2 years we have only experienced one problem that stopped operations and it was resolved within about 2 hours. To be fair, some mistakes in our internal training had created a improper method of entry at the registers. The tech support team worked together to quickly work with us to prevent a future problem.

Vendor Response

by Retail Success on April 24, 2019

We are glad you are finding POSIM software a great solution for your business. If you continue to have network issues, I recommend reaching out to our support team as they might be able to assist you in making data migration more friendly. Thanks for your feedback and your business!

POSIM Review

Apr 10, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: POSIM has the most important functionality that we need which is allowing for a database for multiple sales tax percentages based on location.

Cons: This software is easy for long term users. Our summer staff has a harder time with it.

Overall: The thing that negatively impacts us the most is the preferred vendor credit card processing. We feel we are held hostage and are not receiving the most competitive processing fees. There are additional fees for using a non preferred vendor which makes it cost prohibitive. I feel this is ethically wrong.

Vendor Response

by Retail Success on April 24, 2019

While we are glad you are finding our software solution useful, we do want to address your concerns around credit card processing. We do have a preferred vendor that is owned by our parent company. When you use our processing solution, we waive the gateway fees and provide end-to-end support using an experienced client solutions team. We will reach out to you to review your account and discuss some ways to lower your network fees. Thank you for your comments; we want all our clients to feel comfortable with their purchases and fully understand the rates and fees that may be associated.

First POSIM PC User

Apr 15, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Our store was the first PC POSIM user. The software is pretty much user friendly. When we first started using this system 20+ years ago I felt like this was much harder & more complicated to use. With each update POSIM is very easy to use & offers many more features. They are always coming up with better & easier ways to help us. The POSIM staff also helps explain how to do things if you have a problem & a yearly contract. The yearly contract has been a lift saver for us, especially on weekends when no one is in the office. There is always someone on call that gets back to us within 30 minutes.

Cons: When we first started with POSIM, getting our complete inventory in was a nightmare. Our salesperson didn't realize how much inventory & how many skews we had. Now there is a much easier way.

Overall: POSIM keeps getting easier to use with each update. The POSIM staff is fantastic. They are on the ball & get back to us with answers.

Tons of Features

Apr 09, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: POSIM makes it easy to track and keep up with inventory, easy reports to run, and literally keeps almost all of my information easily accessible on one place.

Cons: POSIM isn't cheap to buy, and then to have any additional features, it's extremely costly. When only using a fraction of what it can do, it makes it that much harder as a small business to pay for things you need it to do, but that don't come with the package. The add-ons are a bit much considering what we already pay for POSIM, like integrated emails for example.

Overall: I've used POSIM for over 8 years now. It's easy to train on, easy to teach on.

Vendor Response

by Retail Success on April 24, 2019

It's great to hear that POSIM keeps the reports and data you need right at your fingertips. Regarding pricing, we fall pretty much in the middle of the road when it comes to POS systems. While there are additional costs for some features that require integration, we will continue to strive for good value for all of our clients, no matter what features they need or what size company they are. Thank you for the review and for your business!

Functional and Easy to Customize!

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I appreciate the functionality and that it has so many options that you can customize for your individual needs. Our customers truly appreciate the rewards program that this software offers for us to keep track of each customers spending.

Cons: Although it may take a while for a tech to contact you back when you call, they are very knowledgeable and always helpful when you have any problems or issues arise.

Vendor Response

by Retail Success on April 24, 2019

Thanks for the feedback. We love that you are using our reports to track customer spending and tying that back into your loyalty programs. Well done! As far as call-back times, we strive to return calls as quickly as possible and we do prioritize emergency issues that are impacting business flow. In addition, it is good to know you are getting knowledgable and helpful support. We will do a bit of analysis on our call-back times and see what we can do to keep response times to a minimum. Thank you for your business!

Great software for POS needs

Apr 10, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is very intuitive and easily trained to our staff working at retail storefronts as well as behind the scenes with receiving merchandise. There is a great interface for ecommerce that has worked well for our small online storefront.

Cons: The reporting for multisite is not as robust as we would like. There are occasional issues with store to store transfers. The tech support is very responsive to these issues.

Overall: All of the staff at posim we deal with are very professional and courteous. They are very sensitive to issues that affect store operations when we are open.

Vendor Response

by Retail Success on April 24, 2019

Thank you for taking the time to complete this review - we truly appreciate it! We would like to get a bit more detail about your store transfers. This should be a seamless transaction. We will make sure to have someone from support reach out to you. Thanks for the feedback!

POSIM EVO review

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: The ease of printing labels in the system and tracking customers. My favorite report is the tax report. So much easier to do than manual calculations!

Cons: A lot of the features are not intuitive and require several steps. Reports are not easy to do such as a birthday list of clients.

Overall: I like having a POS system in lieu of figuring things out manually; however, what I do not like is having to wait to be called back when I have a question or problem. I also don't like having all of the POSIM seminars starting at 11am EST. This means I have to hire an employee to cover my shift during your training if I want to listen to it real time. I was also told when I purchased the system that you would work with me and schedule training etc during non working hours but that never happened.

Best of the POS I have used

Apr 16, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This sofeware is the best of the POS software I have used in the past. It works well for the type of product we sell and in the single location we have. It allows me to track inventory pretty well and generate reports in different configurations. It is pretty simple to teach to sales people.

Cons: We have our POS set up on Ethernet and on WiFi. If our internet goes down, so does POSIM. Frequently when this happens IP addresses change and it is an ordeal getting everything right again, including connecting to the chip readers. Tech support is good about helping restore things, even after hours but I pay extra for this and wish I did not have to use it so much.

Probably the best POS I've used

Apr 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It is very intuitive. Copying items is easy and saves quite a bit of time when entering a number of new things. Importing is probably a tool I could use more, but the times I have used it worked as expected.

Cons: The pre-built reports have gotten better in the time I have been using this POS, but sometimes it is difficult to find exactly the information I am looking for. The define-a-report and dynamic management reports can usually provide everything, once you get used to building them...there was a learning curve for me on that.

Overall: Overall, I would say this is a really good software and it does 95% of what I want, which is way better than any previous point-of-sale systems I've used.

POSIM Software does what it says it will do.

Apr 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: POSIM is available to run on Apple Macs, so viruses are no problem. It's never failed us, and we're open year round. We have over 11,000 item cards, with at least 5,000 active in our store at all times. The inventory tracking is a huge plus for end of year reconciliation, and day to day checks for product availability. The Point-of-Sale plus reporting lets us know what products are selling the best, and the worst.

Cons: After 10 years on the same iMac, finally had to upgrade the hardware. Should be good for another 10 years.

Overall: After 12 years of use, I haven't found anything better. Their help desk has always been responsive and timely. I happily recommend it to others.

Great POS software

Apr 09, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It is easy to use and train new employees on, yet complex enough to handle a wide variety of business processes and transactions.

Cons: I really wish there was a payment selection method for EBT/Foodstamp transactions. Something that would automatically separate out the food from the general merchandise in a transaction. Then you could run that, and have the general merchandise remain to be paid by other means.

Overall: Great!

Vendor Response

by Retail Success on April 24, 2019

Thanks for the feedback. We are happy that you enjoy working with POSIM. We are familiar with EBT/Foodstamp transactions and will look into the viability of adding this capability to our software. Thank you for your business!

Jim Mitnick - AEC Online Store

Apr 09, 2019
4/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Allows us to easily push products into Magento

Cons: We have been talking with POSIM for over a year to update your software so the fields that import into Magento are correct. We have provided feedback and heard nothing back. This is a big negative and should be fixed.

Vendor Response

by Retail Success on April 24, 2019

We appreciate your feedback and want to ensure any integration we support is optimized to offer a seamless connection between POSIM and any third party. We have been working with Magento for decades and know all too well the complexities this integration presents. We are going to have someone reach out to you to resolve your field mapping issue. Thanks for the review and taking the time to let us know your thoughts.

User-friendly, helpful staff and kept up to date

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We have updated to their latest version from POSIM Premier and we have been very pleased with how easy it is to use. The few times we have had any issues using the software or trying to learn to use its newer features, their support staff has been quick to respond and assist us in a quick lesson or correcting the issue.

Cons: We have experienced very minor issues where typing in credit card numbers resulted in a failed transaction but generally the software has been bulletproof and support was able to resolve the issue quickly.

POSIM for Mac

Apr 12, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: We selected this because at the time it was the only option available on Apple products for a retail POS system. Additional factors included cost, security, and available training for onboarding with POSIM (I do not know if that is the case anymore because the original company was sold a few years ago).

Cons: Illogical work flow (at least from our perspective) and the tech support staff unwillingness to consider that users in the field "in context" may have some insight for how the product could be improved.

Difficulty with upgrades.

Cost of upgrades.

Upgrades that occasionally make prior versions unusable and not supported.

Upgrade process in general and support contract requirement.

Overall: We started from the ground up and the POSIM solution was what made sense at the time. Switching after 15 years seems too daunting to even consider. It has suited our needs and we've made concessions to process and workflow to accommodate the software.

POSIM Review

Apr 16, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My customers and I really appreciate the ability to maintain a purchase history.

Cons: While it's been a while ago, I didn't realize that an upgrade to a different program (Java) was not compatible with POSIM. I quickly learned after I lost all of my customer data and inventory records. I'm now backing up daily to avoid another mishap....

Overall: Overall, the experience is very positive. I would choose POSIM again. The customer service is excellent, and the program works well for my business. I haven't utilized all of the functions - need to do that!

Easy and fast

Apr 11, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use. Easy to train new employees on how to use it. Reports are useful, love the item history option on the inventory cards!

Cons: Define A Report can be frustrating. I don't like that it limits searches at 100 skus when looking up items.

Overall: I have used POSIM since 2009. I find it useful in managing inventory. Using the sales screen is so easy, I have never had an employee complain about our POS.

POSIM POS

Apr 13, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: POSIM accurately tracks our inventory and payroll in the store. In addition, it has a number of useful reports for analyzing the business.

Cons: Sometimes, POSIM is behind the big POS solutions in developing applications that can help drive the business.

Overall: Generally, when we have a problem that we are trying to solve, POSIM tech support comes up with a solution. For example, a customized report.

Posim EVO

Apr 12, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It has plenty of issues, and it's nearly impossible to get a feature request implemented, however, for a retail entity with a large inventory, it the best in its price class.

Cons: Sometimes glitchy and overall not easy to train new employees.

Overall: Overall, we consider it the best in its price class and won't be changing. We've been using Posim for 20+ years.

Uploading with East

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to upload you PO's with an excel spreadsheet. Very fast and efficient.

Cons: What I like least is sometimes the upgrade to the next update does not go very easily.

Overall: With have had little to no problems with the software generally it is operator error on our part and once it is explained it is very easy.

Posim Review

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: POSIM support is wonderful. Although we seldom has issues, we know we can always depends on the Posim support team to quickly identify the issue and resolve the problem.

Also, POSIM is very easy to learn. We have a high turnover of volunteers in our shop and are continually needing to train new volunteers.

Cons: I honestly can not think of anything that I don't like about the software.

Overall: I have taken advantage of the different trainings offered by POSIM and appreciate these refresher courses.

Posim POS

Apr 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How detailed you can be with the products that you have

Cons: The set up takes awhile but the staff is great to help you

POSIM is great software

Apr 12, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that I can control my inventory and print reports that are important to me.

Cons: I wish there was a more detailed owners manual.

Overall: This is my first POS system and I like that I can control my inventory. I now have a better handle on where I am financially, and what I need to work on.

POSIM For Retail

Apr 11, 2019
3/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: I like the automatic reorder functions and the front end sales use of the system

Cons: It is an extremely expensive system that would be great for a warehouse or distribution center that doubles with retail but its too much for just a typical retail environment

Overall: Not worth the money invested into the system have had problems over and over especially with website linker issues as well as corrupt data with product descriptions changing on their own

It's ok.

Jul 14, 2017
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Once you get used to it, it is easy to use and easy to navigate. Somewhat user friendly for those familiar with POS systems.

Cons: Takes some time to be understand where to find information. A challenge to train individuals who are not POS savvy.

POSIM Review

Apr 12, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: fairly easy to train new staff on basics

Cons: quirky things happen, unexpected errors for no reason

Posim Evo

May 10, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The Posim Evo user guide is very useful, it has almost all the information I needed to get started. I also like the administration features

Cons: Its not easy to train new users who are not computer savvy how to get what they need from the software.