# POSIM Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is POSIM the right Point of Sale solution for you? Explore 50 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126777/POS-IM/reviews --- POSIM 4.3 (50) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of POSIM Ease of use 4.1 Customer Service 4.2 ## Pros and Cons in Reviews CA Chris A Operations ManagerWine and Spirits, 2 - 10 employeesUsed the software for: More than 2 years. “I thought when we switched to their current version EVO, that is was very buggy, but for some years they seemed to have been developing updates and fixing issues and things were pretty smooth.“ August 21, 2023 ## Showing most helpful reviews Showing 1-25 of 50 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Operations Manager Retail Used the software for: 2+ years ### "Great POS software" April 10, 2019 4.0 Great! Pros It is easy to use and train new employees on, yet complex enough to handle a wide variety of business processes and transactions. Cons I really wish there was a payment selection method for EBT/Foodstamp transactions. Something that would automatically separate out the food from the general merchandise in a transaction. Then you could run that, and have the general merchandise remain to be paid by other means. Review Source Response from Retail Success April 24, 2019 Thanks for the feedback. We are happy that you enjoy working with POSIM. We are familiar with EBT/Foodstamp transactions and will look into the viability of adding this capability to our software. Thank you for your business! KM Katie M. Owner Retail Used the software for: 2+ years ### "Tons of Features" April 9, 2019 5.0 I've used POSIM for over 8 years now. It's easy to train on, easy to teach on. Pros POSIM makes it easy to track and keep up with inventory, easy reports to run, and literally keeps almost all of my information easily accessible on one place. Cons POSIM isn't cheap to buy, and then to have any additional features, it's extremely costly. When only using a fraction of what it can do, it makes it that much harder as a small business to pay for things you need it to do, but that don't come with the package. The add-ons are a bit much considering what we already pay for POSIM, like integrated emails for example. Review Source Response from Retail Success April 24, 2019 It's great to hear that POSIM keeps the reports and data you need right at your fingertips. Regarding pricing, we fall pretty much in the middle of the road when it comes to POS systems. While there are additional costs for some features that require integration, we will continue to strive for good value for all of our clients, no matter what features they need or what size company they are. Thank you for the review and for your business! CM Casey M. Owner Retail Used the software for: 2+ years ### "Will be looking into other POS options" December 3, 2023 3.0 Lack of service and knowledge from POSIM Pros Not sure; very dissatisfied at moment. Cons Took a week to get a help response back Review Source CH Connie H. Owner Sporting Goods Used the software for: 2+ years ### "POSIM Review" April 10, 2019 4.0 The thing that negatively impacts us the most is the preferred vendor credit card processing. We feel we are held hostage and are not receiving the most competitive processing fees. There are additional fees for using a non preferred vendor which makes it cost prohibitive. I feel this is ethically wrong. Pros POSIM has the most important functionality that we need which is allowing for a database for multiple sales tax percentages based on location. Cons This software is easy for long term users. Our summer staff has a harder time with it. Review Source Response from Retail Success April 24, 2019 While we are glad you are finding our software solution useful, we do want to address your concerns around credit card processing. We do have a preferred vendor that is owned by our parent company. When you use our processing solution, we waive the gateway fees and provide end-to-end support using an experienced client solutions team. We will reach out to you to review your account and discuss some ways to lower your network fees. Thank you for your comments; we want all our clients to feel comfortable with their purchases and fully understand the rates and fees that may be associated. LF Lynn F. Owner Retail Used the software for: 2+ years ### "First POSIM PC User" April 15, 2019 4.0 POSIM keeps getting easier to use with each update. The POSIM staff is fantastic. They are on the ball & get back to us with answers. Pros Our store was the first PC POSIM user. The software is pretty much user friendly. When we first started using this system 20+ years ago I felt like this was much harder & more complicated to use. With each update POSIM is very easy to use & offers many more features. They are always coming up with better & easier ways to help us. The POSIM staff also helps explain how to do things if you have a problem & a yearly contract. The yearly contract has been a lift saver for us, especially on weekends when no one is in the office. There is always someone on call that gets back to us within 30 minutes. Cons When we first started with POSIM, getting our complete inventory in was a nightmare. Our salesperson didn't realize how much inventory & how many skews we had. Now there is a much easier way. Review Source DS Dean S. co-owner Retail Used the software for: 2+ years ### "Multi-Site Limitations" August 15, 2019 4.0 Support is great and product is powerful but when it comes to multi-site the company does not seem committed to making a functional product. Pros The software is versatile and customizes easily for reports and data in a single location format. However, when in use for multiple sites the software does not provide adequate information in a usable format. Cons I am having to use TeamViewer in order to do work at multiple locations. This is not conducive to creating an efficient product management environment. In addition, reports for multiple locations are not functional on any real-time level. Cloud reporting is so slow you might as well have staff at various locations do counts of sales and inventory and fax them to our main office. Reason for choosing POSIM The version of POSIM multisite that was available at the time was robust. Review Source JH June H. Owner/Manager Retail Used the software for: 2+ years ### "Great support, good program and sensible updates" August 13, 2019 5.0 We purchased the business 10 years ago, with this program up and running. It has been relatively easy to train new hires and the preset reports are very handy. Pros Support is top notch and the program is adaptable to a variety of business setups. We are a hardware/general merchandise store that has used POSIM for over 20 years. This keeps track of our variety of inventory, regardless of the manner in which we sell it, ie. per foot, per each, or even a bundle of items. We rely upon the AR portion as we offer in-house accounts, so the reports are very important to us. Cons Glitches! But, who doesn't? :) Until a program is heavily used, the bugs and glitches don't appear, until the most inconvenient time. Here's where the support staff really comes into play. It would be nice if you could "park in the background" the portions of the program that aren't in daily use. Review Source SF Shana F. Owner Retail Used the software for: Less than 6 months ### "Posim Software Works Great for Retailers" August 8, 2019 5.0 The only part of Posim that I have not been happy with is the customer service! Once we were open and using the software we had a few learning glitches here and there. When I called customer service for help they were busy every time, so I have to wait for a callback. Some callbacks took an hour or more. When you are with customers and trying to sell products that is unacceptable!!!!!!! If I would tell someone about this software, I would also explain that!!! Posim must need more people in customer service!!!! Hire more people!!!!! Pros I loved working with the people that actually helped set up the software and trained us in the use of the software before opening our retail business. This group of tech people was great and very helpful! We learned it pretty quickly and I feel like it the software encompasses a lot! We can do our retail side of things but also take care of things for taxes and so on the other side of retail as well. There is a lot this software can do. Cons I still have some trouble figuring out how to print reports I want. For example, I have a lot of books in the system. For restocking, I would like to print out a list of the books in the store so that I can see what has sold to restock. I seem to have trouble getting to the same point every time. It also prints so much with it I don't want. This is probably more me than the software. I just need more training in this area. Alternatives considered [Square Point of Sale](https://www.capterra.com/p/275802/Square-Point-of-Sale/) Review Source AM Ann M. Owner Textiles Used the software for: 2+ years ### "Functional and Easy to Customize! " April 9, 2019 4.0 Pros I appreciate the functionality and that it has so many options that you can customize for your individual needs. Our customers truly appreciate the rewards program that this software offers for us to keep track of each customers spending. Cons Although it may take a while for a tech to contact you back when you call, they are very knowledgeable and always helpful when you have any problems or issues arise. Review Source Response from Retail Success April 24, 2019 Thanks for the feedback. We love that you are using our reports to track customer spending and tying that back into your loyalty programs. Well done! As far as call-back times, we strive to return calls as quickly as possible and we do prioritize emergency issues that are impacting business flow. In addition, it is good to know you are getting knowledgable and helpful support. We will do a bit of analysis on our call-back times and see what we can do to keep response times to a minimum. Thank you for your business! AH Amy H. Owner Arts and Crafts Used the software for: 2+ years ### "Do It from Day 1" July 31, 2019 5.0 Pros I have been with POSIM for over 15 years. I didn't open my business with a POS system but wish I had. Everyone worked to get it up, organized, and running for us quickly. The training was fantastic and still today if I have a question, it is answered or addressed quickly. I feel that POSIM has an easy to use interface. My staff is comprised of a majority of "non-computer" users and they are able to confidently process a transaction. Cons There are some components that I don't use every day, like layaways, that I don't feel are as user-friendly and feel that the manual lacks in some areas of explanation. Reason for choosing POSIM I honestly chose POSIM because of the overall looks, feel and flow. Even today, if I was purchasing a POS system, I would still purchase POSIM. Review Source JS Jason S. IT Directir Sporting Goods Used the software for: 2+ years ### "User-friendly, helpful staff and kept up to date" April 12, 2019 5.0 Pros We have updated to their latest version from POSIM Premier and we have been very pleased with how easy it is to use. The few times we have had any issues using the software or trying to learn to use its newer features, their support staff has been quick to respond and assist us in a quick lesson or correcting the issue. Cons We have experienced very minor issues where typing in credit card numbers resulted in a failed transaction but generally the software has been bulletproof and support was able to resolve the issue quickly. Review Source CE Connie E. Proprietor Retail Used the software for: 2+ years ### "POSIM Review" April 16, 2019 5.0 Overall, the experience is very positive. I would choose POSIM again. The customer service is excellent, and the program works well for my business. I haven't utilized all of the functions - need to do that! Pros My customers and I really appreciate the ability to maintain a purchase history. Cons While it's been a while ago, I didn't realize that an upgrade to a different program (Java) was not compatible with POSIM. I quickly learned after I lost all of my customer data and inventory records. I'm now backing up daily to avoid another mishap.... Review Source SC Shane C. Owner Retail Used the software for: 2+ years ### "POSIM For Retail" April 11, 2019 3.0 Not worth the money invested into the system have had problems over and over especially with website linker issues as well as corrupt data with product descriptions changing on their own Pros I like the automatic reorder functions and the front end sales use of the system Cons It is an extremely expensive system that would be great for a warehouse or distribution center that doubles with retail but its too much for just a typical retail environment Review Source CH Chris H. Bookkeeper Retail Used the software for: 2+ years ### "Uploading with East" April 12, 2019 5.0 With have had little to no problems with the software generally it is operator error on our part and once it is explained it is very easy. Pros It is very easy to upload you PO's with an excel spreadsheet. Very fast and efficient. Cons What I like least is sometimes the upgrade to the next update does not go very easily. Review Source SG Susan G. Gift Shop Asst. Manager Hospital & Health Care Used the software for: 6-12 months ### "Posim Review" April 12, 2019 5.0 I have taken advantage of the different trainings offered by POSIM and appreciate these refresher courses. Pros POSIM support is wonderful. Although we seldom has issues, we know we can always depends on the Posim support team to quickly identify the issue and resolve the problem. Also, POSIM is very easy to learn. We have a high turnover of volunteers in our shop and are continually needing to train new volunteers. Cons I honestly can not think of anything that I don't like about the software. Review Source MG Megan G. Buyer Retail Used the software for: 2+ years ### "Posim POS" April 19, 2019 5.0 Pros How detailed you can be with the products that you have Cons The set up takes awhile but the staff is great to help you Review Source SS Sabria S. Waitress Restaurants Used the software for: Less than 6 months ### "Posi review" February 20, 2020 5.0 It’s an amazing tool to aid with at restaurants. It gives you time to connect with your guests more and better. Pros I’m a very new user to it. I like how it gives the ease of putting your guests food right there at the table. They can also pay at the table with a card as well. I’m not fighting over a computer to ring food in. Cons I’m fairly new to it so I’m still working out how to use it. Nothing really bad I have to say about it. Review Source CA Chris A. Operations Manager Wine and Spirits Used the software for: 2+ years ### "POSIM has lost it - Look elsewhere" August 21, 2023 4.0 I have been using POSIM for 20+ years. I thought when we switched to their current version EVO, that is was very buggy, but for some years they seemed to have been developing updates and fixing issues and things were pretty smooth. In the last few years though, their customer support has disappeared and they don't seem to be upgrading anything. Pros POSIM has some powerful advanced features. But I would say for Mac OS version it is overall kind of clunky. They never built a top dropdown menu bar (which their legacy version had), and their collapsable side menu makes it very click heavy to open menu items/new windows. They do not seem to be fixing any of the issues that need addressing with the software, particularly the Shopify Linker web API, and have left us wondering if they might be more interested in their payment processing side of the business. (Which they will tell you is another company, but it's really not, btw. And it's the only payment processor their software supports, obviously.)But the reason I am writing this review is to let anyone shopping around know that their customer service has become basically non-existent. They will not answer phone or emails for days or weeks at a time on multiple attempts, and if you do actually get ahold of someone, getting follow through on anything is just about impossible, unless your store is just straight up broken, then they seem to take you seriously.If I could rewind I would have moved POS systems when they cut integration support for web platforms to Shopify only. Do not recommend. Cons Lack of support and lack of development. Review Source SB Samantha B. Associate Direct Retail Services Higher Education Used the software for: 2+ years ### "POSIM Saves Lives" July 25, 2019 5.0 Ok, maybe it doesn't actually save lives, but pretty darn close! We used POSIM Diamond for DECADES, far longer than we should have. We finally needed to upgrade because we were stuck using old technology for our cash registers. Pros \*Reporting: This is VERY important to us. We need to be incredibly granular with reports, and POSIM has so many options for reporting. I'm always able to massage the data in whatever way I need. \*Cost/Value: POSIM is incredibly inexpensive compared to competitors, even for high-end support and with a ton of registers and locations. At our university, our store, print shop, mail services, computer repair center, and chemistry department all use POSIM in one way or another. It's versatile! Support: Every time I've had to call support (which is more than I'd like to admit) they have either remoted into our computer and helped us directly or answered questions promptly. One time there was a MAJOR problem (I hadn't done an update when I was supposed to - my fault) and we had lost a bunch of data. It was technically backed up, but the technician actually restored the purchases, which made my life so much easier! It was right in the middle of a busy sale day, and they helped us so quickly. Cons A lot of our business has to weasel its way into a POSIM invoice. because the invoice fields are not editable or customizable, we have to use a field called "PO number" for an internal billing number and just accept that's what it is labeled as. We would love to be able to customize fields on customer cards and invoices but that is not available at this time. And really, this is a cosmetic problem, not a functional problem. Alternatives considered [Lightspeed Retail](https://www.capterra.com/p/120491/Lightspeed-Retail/) Reason for choosing POSIM Price, reporting capabilities and compatibility with our current system. Review Source ML Michael L. President-Manager Building Materials Used the software for: 2+ years ### "Insights " July 25, 2019 4.0 With thousands of Sku's and a lot of customers to keep track of, reliable POS software is a must to run a business smoothly, efficiently, and profitably. Pros We have been using this software in our LBMH business for 20+ years and have found it to be reliable, and the best choice for a business using the Mac platform. Once we got used to EVO we feel it is the best version so far. Very good search options, and customizable. Very good looking screens and easy on the eyes. Lots of good reporting features both standard and customizable. Overall a solid software system. We carry about 4,000 Sku's and EVO handles the inventory management easily. The PO Wizard is my favorite which saves me hours and hours of time and is very accurate. Customer service is aways willing to help if any problems do arise. We use POSIM on two sales registers and two management stations. Cons Need a signature pad for signed charge invoices to be attached directly to customer cards. End of the month statements, with signatures, should be able to be printed directly out of POSIM. This is a standard feature offered by most other software systems. Allow all fields on the Inventory card to be customized and a formula added. Allow invoices printed on 8x11 paper to print single line to save paper on the original and the customer copy. It already does the customer copy like that. Alternatives considered [Paladin](https://www.capterra.com/p/175487/Paladin/)[RockSolid MAX](https://www.capterra.com/p/218533/RockSolid-MAX/)[BloomNet Business Management System](https://www.capterra.com/p/187046/Business-Management-System/) Reason for choosing POSIM We felt it was the best choice for a Mac based POS system 20+ years ago, and feel the same about it today. Please give us the basic improvements listed in the cons section to make it a great system for all small businesses including LBMH. Review Source HC Hartland C. Owner Retail Used the software for: 2+ years ### "Review of POSIM for mid sized independent retail store." April 9, 2019 5.0 It is very powerful software that helps us manage our large database of items (38,000 plus at any one time and as many as 80,000 over the course of a year). The software challenges us to be a better managed store. The tech support is the best we have experienced of any software and service we use. With small problems they can help us immediately and the Team Viewer app built in to the software has been quick and flawless. Larger problems have taken a day or two but have not created a problem with operations. In 2-1/2 years we have only experienced one problem that stopped operations and it was resolved within about 2 hours. To be fair, some mistakes in our internal training had created a improper method of entry at the registers. The tech support team worked together to quickly work with us to prevent a future problem. Pros POSIM is easy to install with off the shelf hardware and has modest requirements for processing power and storage. The options for timed promotions and offers are very flexible. Generally, the software is the best option we found because of it's price and available record keeping. We like the Macintosh platform and operating system it uses because ease of use and quick training are important in a retail environment. Cons Can be slow to respond at registers if the network is not fully optimized. Keeping data up to date is imperative and importing data, while not a fault of the software, is something we are constantly struggling with to improve. A users group for tips and tricks would be helpful as well as collaboration on data and workflows. Review Source Response from Retail Success April 24, 2019 We are glad you are finding POSIM software a great solution for your business. If you continue to have network issues, I recommend reaching out to our support team as they might be able to assist you in making data migration more friendly. Thanks for your feedback and your business! BB Bill B. President Retail Used the software for: 2+ years ### "Growing with Posim Evo" August 10, 2019 4.0 All in all, I am pretty happy with POSIM Evo and try to submit improvement ideas and report bugs. I think like many companies, Posim doesn't seem like it spends enough time communicating and working with customers on a grass roots level. It feels like there is more of a gap there then should be. Pros I have been watching this product since its original versions were created. I always used Apple Computers in my operations and business and wanted to stick with that Hardware. As our retail division grew, we needed a POS system that would run on Apple Computers. The Original version of the core software was no longer supported and I didn't what to tie my business to something outdated and poorly supported. I waited years to see what was going to be the outcome of your software. I was excited when I heard that it was bought by younger, more dynamic owners and that they were working on a major rewrite of the whole system in Java and MYSQL. When this new version EVO was available, I pulled the trigger and purchased POSIM EVO. Cons 7 or 8 years ago it was new and had a lot of bugs. The core features where there from the original POS version, so it was a functional POS, but there was a lot of improvements and fixes that needed to take place to make it a stellar POS System. Most of that has been done over the years, though it took way too long to get a lot of things fixed and running smoothly. It was often like owning a Beta Version at a Alpha price. Reason for choosing POSIM See above Review Source Duk-ki Y. Founder Retail Used the software for: 2+ years ### "Scalable POS System for Mac OS" July 25, 2019 5.0 Very satisfied, as POSIM has been very stable, and the tech support has been top notch with our support plan. We have purchased several seats (1 Desktop and 1 Mobile), and it's been very effective. Pros This was one of the first advanced POS system made for MacOS, and still is one of the best POS software systems around. Over the years, the system has added may features needed for the scalability of my operation, as our inventory needs have grown. Cons The fact that you have to pay for integration with online stores like Shopify, and the inability to delete item cards in bulk (in inventory clearing or donations). Since we stock items that are limited in nature, and the item cards are no longer needed after being dormant after 1 year, we need a solution that eliminates the clutter in the database. However, the system functions fine with all the historical date still on the database, and not archived away. Review Source PH Patti H. Secretary Retail Used the software for: 2+ years ### "Frustration" August 8, 2019 3.0 Frustrating Pros I'm not sure. It has been a very frustrating product. Cons I am frustrated that I can NOT back date to do a billing cycle or to make necessary adjustments to this program. I will miss my niece's wedding on August 31 of this year as I HAVE to stay home to do my billing ON the 31st! While I understand your need to control everything about this program, it is very frustrating that my business is open 7 days a week from 7am to 7pm and support is not always available if I get a code that I have to call for. It is too bad we cannot do some things without getting a code to call support. I really would like the opportunity to back date at times so I do NOT miss family events or even the need to be somewhere else on the end of the month, without having to get my billing done BEFORE midnight or it will print the wrong date and close the period wrong. Reason for choosing POSIM ONLY because I could run it off-line. Switched from [Dynamics 365](https://www.capterra.com/p/157279/Dynamics-365/) ONLY because the system no longer supported Dos based programs. Review Source SS Steven S. Owner Retail Used the software for: 1-2 years ### "Wonderful Software!" July 25, 2019 5.0 We are still very new, but our experience has been very positive! Again, your CS is off the charts wonderful, which is so very important when learning a new system. Everyone is kind and patient. We have had an amazing experience with Posim, and actually showed it off to an Alpaca/retail location here in Kansas, we loved it so much! We would definitely recommend Posim to anyone, and would be happy to do a written endorsement if you should ever need it, or be a phone contact. Pros This software, after some initial training, is very user friendly, and very complete. We went with the PRO package with an extra seat, and were very impressed from the outset. The Customer Service was wonderful, easy to understand, and very prompt. We love the system because it is very intuitive. We are thrilled, not only that we selected Posim, but are very happy with the number of reports that can be generated, and the ease of operation. We feel that time is money, and we save a lot of both by utilizing this software. We cannot say enough regarding how happy happy we are! Cons That is virtually an impossible question to answer! We have utilized many webinars for support, and have called the support line many times to get questions answered. Honestly, my wife (co-owner) and I have found literally nothing we dislike about this system. Reason for choosing POSIM Not applicable, as Posim was our first and only consideration, we were that impressed! Review Source Similar Products Featured