Cincom Systems

Cincom Synchrony

4.5 / 5 1 review


Average Ratings

1 Review
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • Customer Service

Product Details

  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Cincom Systems
  • www.cincom.com
  • Founded 1968
  • United States

About Cincom Synchrony

A Customer Experience Management (CEM) Solution for contact centers that guides winning conversations with customers. It leverages the insight you have about each customer in the context of each interaction to deliver optimal customer experiences and organizational outcomes. Synchrony brings your CEM strategy to life in a realistic, operational model that grows your business while improving operational results.


Spotlight_media_placeholder

Cincom Synchrony Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

Cincom Synchrony Reviews

Perform delivery exchange setups with trading partners

Oct 23, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The trading partner setups are extremely user friendly and the implementations are performed with ease and are seamless.

Cons: The ability to work with other transmission protocols that are not Axway specific.

Recommendations to other buyers: Perform lots of testing to sure that product and its features work with your business needs.