# OpenHotel PMS Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about OpenHotel PMS Software - reviews, pricing plans, popular comparisons to other Hospitality Property Management products and more.

Source: https://www.capterra.com/p/126801/OpenHotel-PMS

---

# 

 OpenHotel PMS Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews)

OpenHotel PMS

## What is OpenHotel PMS?

There is a difference. Based on implementation, up-time and support ,one of only 25 Booking.com Premier Partners worldwide out of over 500 PMS systems. Rated 98/100 technically, Providing PMS, Channel Management, CRS, Yield Management in one integrated system without third parties. Direct integration means faster, more stable, more accurate data flow. This level of software combined with real person support gives your property the level of confidence that you need at an affordable price point.

## What is OpenHotel PMS used for?

[Hotel Channel Management](https://www.capterra.com/hotel-channel-management-software/)[Reservations](https://www.capterra.com/reservations-software/)[Hospitality Property Management](https://www.capterra.com/hospitality-property-management-software/)

Top alternative

Featured

Overall rating

Based on 19 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

$60

Per Feature, Per Month

Free trial  
not available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### OpenHotel PMS

4.6 (19)

VS.

[4.8 (1,524)](https://www.capterra.com/p/152433/Hostaway/reviews/)

Starting Price

$60

Per Feature, Per Month

Starting Price

Contact vendor

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.6 (19)

Ease Of Use

4.6 (45)

Value For Money

4.7 (15)

Value For Money

4.6 (42)

Customer Service

4.7 (19)

Customer Service

4.7 (44)

## OpenHotel PMS alternatives

Highest Rated

[4.9 (22)](https://www.capterra.com/p/129398/Innkeeper-s-Advantage/reviews/)

Starting price

$67.95

Per User, Per Month

[4.3 (337)](https://www.capterra.com/p/158839/Cloudbeds/reviews/)

Starting price

Contact vendor for pricing

[4.3 (129)](https://www.capterra.com/p/13824/roomMaster/reviews/)

Starting price

$150.00

Per User, Per Month

[4.6 (405)](https://www.capterra.com/p/135751/eZee-Absolute/reviews/)

Starting price

$23.86

Per User, Per Month

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Front Desk Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Multi-Channel Sync

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Ability to see leads received from various distribution channels in one place

Online Booking

5.0 (1)

0.00% of 1 reviewers that rated this feature as important or highly important

Book meetings and appointments through a website or digital platform

Payment Processing

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Accept, record, and reconcile financial transactions

Rate Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track/optimize rates in relation to usage

Reservations Management

5.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

OpenHotel PMS 45 features

Define levels of authorization for access to specific files or systems

Allows businesses to offer customers reservations for a variety of activities.

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Monitor and analyze the availability of resources to help plan and streamline the service delivery to clients

Create, update, and manage bookings, itineraries, and reservations

Analyze and track performance of channels

Manage various distribution channels, build relations with channel partners, and track their performance

Built-in customer relationship management (CRM) capabilities or integration with a third-party CRM system

Provide online support for your customers through live chat or help desk functionality

Alter the layout and content of reports

Track products that are for sale at a reduced price or part of coupon promotions

Assemble applications and processes by dragging over and arranging pre-built components

Real-time price adjustment for a product or service to reflect changing market conditions, geolocation, customer behavior, etc.

Electronically collect payments for goods or services

Long term accommodation for guests

Designed for vacation rentals

Check guests in and out, issue key cards, schedule wake up calls, or other requests

Global distribution system used by online travel agencies to track availability and manage reservations

The ability to reserve times in groups.

Capture guest experience at a granular level and utilize data to deliver tailored services

Manage the cleaning and maintenance of rooms and common areas and track the work status of cleaning staff

Track and manage inventory levels to maintain proper supply

Immediately stop the process from executing

Manage, maintain and track the performance of assets and equipment

Automate workflows and trigger campaigns based on customer actions

Ability to see leads received from various distribution channels in one place

Manage and handle various international currencies

Manage and support multiple languages

More than one location

Book meetings and appointments through a website or digital platform

Accept, record, and reconcile financial transactions

Accept and process customer payments for products or services using hardware and software

Design, communicate, and distribute incentives to perform a specific action

Track/optimize rates in relation to usage

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

Manage the entire lifecycle of a reservation, from the initial booking to the actual service or event

Establish limitations based on certain conditions

Monitor sales and make necessary adjustment in order to increase demand and revenue

Reserve available meeting space to avoid conflicts and to inform everyone involved on where their meetings will be held

Manage hotel room inventory on multiple channel partner sites to prevent overbooking

One location

Set up connections to third-party platforms to improve business processes

Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks

Built-in website builder or integration with third-party site

Get Advice

We can help you find the software with the features you need.

Features

4.4 (15)

4.4

Based on 15 reviews

## Pricing

Value for money

4.7 (15)

Basic

$60.00

Per Feature,Per Month

Value for money

4.7 (15)

4.7

Based on 15 reviews

## Integrations

[

Bolt](https://www.capterra.com/p/147310/Bolt-Subcontractor-Software/)

Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

## Support, customer service and training options

Customer Service

4.7 (19)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

4.7 (19)

4.7

Based on 19 reviews

## User reviews

Overall rating

4.6

Based on 19 reviews

Filter by rating

5(15)

4(2)

3(1)

2(0)

1(1)

Mentioned topic

Sorted by most recent

AB

Anna B.

Manager

Hospitality

### "My favorite over all the other rated PMS systems"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 22, 2023

I trust that much of my success has been in part because of my software. My employees don't usually make mistakes, but if they did, I have a way of tracking it so I can go back and fix and teach them the right way. I don't need to spend much time on training as it is very intuitive and clever.The system never goes down for maintenance or anything, I have a consistent reliability all year-round.Housekeeping tool is amazing, and it is interactive with all levels of team members from the FD to HK and handyman. It provides for lists with timestamps that provide for an objective manner to assess how my team is doing.I could go on, but I think the best thing is the rate and availability management, its all-in-one page and its interactive. You can make it automatic with your revenue management rules so you keep making money even if you are sleeping.

Pros

I have personally used almost all the softwares listed at Capterra as I have owned many hotels. I trust OpenHotel because they are a lot more efficient than all the other softwares out there and I actually spend less. I have more tools than I can use, and they keep adding more without extra charge. I have my software since 2012 and they do not raise their prices on you.

Cons

I think they should advertise better so people can actually find them, I did a ton of research and Demos before I discovered them.

Switched from

[Cloudbeds](https://www.capterra.com/p/158839/Cloudbeds/)

The PMS capabilities and the phone support, and price was a big factor.

Alternatives considered

[WebRezPro](https://www.capterra.com/p/113348/WebRezPro/)

[Little Hotelier](https://www.capterra.com/p/144307/Little-Hotelier/)

Reasons for choosing OpenHotel PMS

The interface functionality and the booking engine skin completely matches my website

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JH

Julie H.

Manager

Hospitality

### "Terrible "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

February 6, 2022

Worst program ever! We had nothing but problems. When you call, they try to tell you it's your computer. Not their system. Every. Single. Time!!! It's NEVER their fault. Even though literally EVERYTHING loads on 3 computers, except their program. I wrote a review mentioning this, and the awful woman \[SENSITIVE CONTENT\] had the audacity to call my boss and threaten to pull the program. But we were selling, I took it down out of respect for my boss. well, I don't work there anymore, so I'm free to let everyone know how terrible this program is. The system crashed every other day, at the absolute worst times, of course. You call, and all you get is, it must be your computer. Well, you haven't even checked anything. They didn't even want to hear the problems. The fact I could see all their coding on my screen says the problem is YOURS. But okay. Nobody is nice there. We just stopped calling and hoped for the best. Usually down a half hour. But sometimes, hours on end. They somehow got my boss to change processor's. wincave. Worst mistake ever! Any refund, the guest never got it. open hotel says it's wincave, wincave says its open hotel. somebody got a whole lot of money somewhere. Each guest had to dispute the charges. It went on for about 7 months. Still wasn't resolved when I left. save the hassle on this one! You'll be happy you did.

Pros

There isn't a single one. Nothing but problems.

Cons

All of it! It would take all day to list all the cons.

Reasons for choosing OpenHotel PMS

I don't know why but it's a regret.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

JO

John O.

Innkeeper

Hospitality

### "OpenHotel has been great for our Inn"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 13, 2019

Mostly, a great experience with OpenHotel. They treat you very fairly and get involved personally to ensure you get direction and answers. Also, I honestly believe they listen and care about their customers! We are a very small business, but they treat us like we are a lot bigger. That makes us very happy!

Pros

The ease of using the program is great. However, the people we deal with at OpenHotel make the program that much better!

Cons

Just like any other POS it has it's it hasn't found the moon. However, they are always working on getting there. That's good enough for us.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 28, 2019

John, You are great to work with! Thank you for the review and thank you for your continued business. We do continually listen to our clients. If it was not for them, where would we be? Michelle

Salmon C.

Owner

Hospitality

### "Good and Reliable Services Here!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 26, 2019

It allows me confidence of not being double booked which happens a lot to old School document on a sheet of paper sort of Business. It also allows me to market to a dozen vendors seamlessly!

Pros

My Wife enjoys working with it! I learned the basics in half an Hour.

Cons

I would love for them to have a linked program that i can do the same for my Fishing Guiding Part of My business!

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

February 7, 2019

You are both a pleasure to work with. With all the wonderful things that you are doing at the Lodge I know your future will be extremely bright. Thank you for the kind words.

CF

Cherryl F.

Owner

Hospitality

### "Stress Free!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

January 23, 2019

I sat through seven webinars with five different companies to select a booking engine to replace Webervations. I have a small inn with only four rooms, and pricing was a major concern. Most programs were simply too robust, complicated and expensive to be practical for my operation. Openhotel allowed me to select only the features I needed, cost effectively. Most importantly, the support team did the heavy lifting during set up, and when I took over, they were there every step of the way. Rep in sales walked me through the entire software to be sure it was what I needed. Support was always immediate in their response, and passed along great tips. They were professional, knowledgeable, and most importantly delightful to work with. They were never in a hurry and gave me their undivided attention every time I called. Kudos to the entire team. The software is extremely user friendly, and I know if I ever need any additional help, it's just a minute away! Owner Sycamore Farms Country Inn, Oxford, OH

Pros

I appreciated the software let me retain the unique feel of my existing website.

Cons

I wish there was a place that would quickly note any food allergies or special needs when the reservation comes in. Currently that material under Notes is rather buried.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

January 24, 2019

Cheryl, We are very happy to have you as a client. We pride ourselves in always being there to support a property in whatever they need regardless of the size. Michelle Herrin

AB

Aileen B.

Owner / Manager

Hospitality

### "We are clients for 12+ years & have received consistently reliable, caring and innovative service"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

February 28, 2018

Complete reliability, very substantial amounts of additional revenue, ease of use, peace of mind. I like everything about the software. Valuable new features are being added constantly that I look forward to using.

Pros

I have considered numerous PMS systems. The complete reliability, visual clarity, intuitiveness, and ease of use of the PMS system were my primary selection factors combined with the absolute trust I have in OpenHotel's incredibly responsive and service-oriented support team. I know that the functions and features that are important to me are built into the system and are important to them. Especially important to me is the fact that it is so easy to learn to use the system - very experienced Front Desk and Reservation Clerks to staff members who have never used a PMS can catch on easily. OpenHotel deeply understands the needs of and demands on small to mid-size and independent hotel operators.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

March 1, 2018

Aileen, I thank you so much for your kind words.It is great to hear from any client about our system but especially the ones that have been with us so very long. If you ever need me, please let me know. Michelle Herrin

JF

Judith F.

Front Desk Manager

### "Small Hotel Property using Open Hotel"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

February 16, 2018

Pros

I am not a super-tech savvy person, nor is my background in hotel management. Also, our property is a small, independent property, not a cookie-cutter chain property. Having said that, I find the software overall to be easy to use and fairly intuitive. One of its' chief strengths is the excellent customer service, everything from walking me through a difficult process to me being able to ask them to "double-check my work" to make sure that I have set up a new rate plan correctly, for instance.

Cons

I'd like the "Notes" section on any folio to be more prominent, to make it easier for my Front Desk staff to be aware of anything special that they need to know about a reservation. In a perfect world, their tech support would be open 24/7, as we all know that problems don't just arise during the hours of 9-7. The reports section doesn't work as smoothly as I need it to.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

February 19, 2018

Judith, Thanks for all the stars! and also for the suggestions. Support is always here for any critical issues but you will be happy to know that plans are in the works to extend normal support hours later this year. Watch for an update. There are a LOT of reports. I will give you a call about why you do not think they run as smoothly as they should. Normally we get rave reviews on reporting. Again, Thanks for being a great client and for the 25 gold stars.

SE

Sarah E.

Manager

Hospitality

### "Awesome!!!"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

May 17, 2017

Everything is organized in a manner that makes sense. It's available wherever I am if I have an internet connection. Reservations are kept secure even if you cancel or void a reservation. Rates, groups, direct bill clients are all a breeze to manage. This software has made managing the hotel so much easier!

Pros

This is cloud based software so it's not taking up space on your hard drive. The support staff is amazing! There are training videos available for refreshers or as training. The software is designed in an intuitive manner. Things are about where you would expect. We love their channel manager. It has made our lives so much easier. Groups are a breeze & so is direct billing. They are very willing to work with your suggestions & implement them if possible & practical.

Cons

Since this is cloud based you pay a subscription fee. It's cloud based so if you're internet goes down, you're out in the cold. We do have contingencies for this, but it could be a factor in an area where internet is not reliable. If your internet or computer are slow you will hate this because you will go through several screens for most things you do. Price range is mid level compared to other cloud based system.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

DA

Doug A.

Owner

Hospitality

### "Alaska Hotels"

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

November 11, 2016

We use Open Hotel for both of our hotels. We have been with them for over two years and have been very happy with their software and especially with their staff. They have been outstanding helping us with any questions. The software is easy to work and the channel manager has completely changed our business. If anyone wants to call and talk to me about the software I would be happy to chat with them. Doug Andrew 907-821-1251

Pros

The channel manger which allows you to control all your pricing in one place

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 11, 2016

Doug, Thank you for sharing your thoughts and praise. You are a great hotelier and we are proud to have you as a client. If there is anything that you need, please do not hesitate to contact us - we love working with you.

AZ

Alanna Z.

### "Great software, few things that could be better."

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

November 4, 2016

Overall, this software is very easy to use and quite functional. There are some functions that we hope for that open hotel does not offer, but so far they have been awesome about adding some requested features if it is possible for them. They are very responsive and helpful, the only time it is difficult is over the weekends as they only have an emergency line open. My hope for the future is this changes... I would imagine as they grow as a business, they'll find weekend staff availability is sort of crucial as most hotels do most of their business on the weekends. Anyways, that's just my opinion. Otherwise, the program is functional, attractive, simple for the most part, and much easier than other programs we used in the past, though granted those other programs had all the features we needed. The great price and friendly staff definitely make the difference here, making Open Hotel our first choice.

Review source

Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication.

Response from Vendor

November 4, 2016

Alanna, Thank you for your comments. We are always adding new features and are glad that you recognize this. If there are specific things you are looking for please just send it into help@openhotel.com. We keep an ongoing development list based on client input. Our emergency line for support on weekends is pretty flexible. If it is effecting the running of the property, then we urge people to call us. We have three senior staff that man the urgent support line. If you need us, we do take it seriously. Again thanks for your business and for your comments..

[View all Reviews](https://www.capterra.com/p/126801/OpenHotel-PMS/reviews/)

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