Regpack

Regpack

4.5 / 5 132 reviews

Who Uses This Software?

Goodwill & Superbowl as well as 5,000+ organizations that want to save hours and get paid quickly. Includes client registration, reports, auto email, auto billing, payment plans and marketing tools.


Average Ratings

132 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Regpack
  • www.regpacks.com
  • Founded 2010
  • United States

About Regpack

Regpack is the leading, fastest growing online registration software trusted by 5,000+ organizations worldwide, such as the NFL and Goodwill. Regpack allows you to manage every aspect or your event or program. From registration to attendance, payment, and reporting, all while saving you money! View our website and free cost calculator to see just how much you can save. Start today and see the results of our leading all-in-one solution.


Regpack Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-In
  • Surveys & Feedback

Regpack Reviews Recently Reviewed!

A decent software.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This is a good software for mass registration and sending out emails in bulk. Great functionality and support for the software.

Cons: Partial payments. I really wish it was easy to do them. Additionally, it should have support for accepting payments in other currencies. USD isn't the only currency.

Vendor Response

by Regpack on November 20, 2017

Ayushi Hi, Thank you for the review! We are really happy that the software is doing what it is designed for: taking mass registration, sending out emails and accepting payments. We will contact you to show you how you can issue partial payments. You can also have your users do that in the system through the autobilling feature or by opening the ability for them to issue a partial payment. You can obviously do it yourself in the backend just by clicking the "issue payment" button. We accept multiple currencies including CAD, EURO and many more. When we contact you we will also help you set up the payment in the currency you need. Thanks again for the great review. We hope we can continue to serve you and help you with your registration needs. Best, The Regpack Team

Overall helps with mass registration and payment processing.

Nov 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons: I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Vendor Response

by Regpack on November 06, 2017

Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Training and PM setup was great!

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use makes and helps me use my time more efficiently. Also customer reps have been great welcoming me to Regpacks. Working with my PM was effortless. Jeree was a great trainer and made things easy to follow and corrected things that could greatly impacted our brand!!!

Cons: Only Con is a easier way to use partial payments. Other than that I'm happy with the overall use of the product and service.

Great product! Would recemmend

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really love that the product embeds into the site directly. I able to keep our branding consistent within our event website.

Cons: Some of their marketing material is more geared towards camps / church events which made it a little difficult for me to convince my superiors that is well suited to our business needs.

RegPack has been a godsend! The support has been great!

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software invoices! It's easy to learn and use!
The fact we have 24/7 customer support is one of the number 1 reasons we chose RegPack. Project Mangers have been on top of it since the very beginning!

Overall: Invoicing

Great system!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
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Pros: Easy! I don't have a lot of extra time and this system is great for my busy life! I would definitely recommend to others

It's a piece of cake to use, but a limited number of flavors are available.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty powerful for its simplicity. The options are logically organized, and appropriately labeled. Service has been very responsive and helpful. I've also seen many enhancements added, though not many apply to my needs.

Cons: Its simplicity comes at a cost of flexibility; the number of available display options is quite limited.

Overall: Automated registration

Regpack is really good. Lots to learn and the videos are excellent.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That I am basically hands free. Registration is easy, usually, for my clients. For the most part the software is intuitive.

Cons: That it does not work on all web servers. I have had lots of issues with clients having to change their browser in order to register.

Overall: I can refer my clients to the site rather than explaining things to them over and over. Once it is all programmed, it is easy to use. More help videos, at a slower pace, for set up would be awesome!

ps add "training", "facilitation" to your industry choices. Education Management is not really what we do but I had no other choices.

the program is easy to use and very user friendly, customer service good when can get ahold of them

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to use, user friendly, easy to navigate and draw reports from, can filter in may different ways to get the information you need quickly and efficiently. customer service is always very friendly when you can get ahold of them.

Cons: the software is great. the only issue i have encountered is that after we closed the account from our first event, we continued to get charged and then i had to call customer service when i needed to reinstate and they said for some odd balance would be removed no problem, which it was but getting someone from customer service to respond was not as easy as hoped.

Overall: hosted a successful conference for cancer research and fundraising.

Just finished my training with Jeree Joynes and she was very patient and thorough..Kuddos!!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to register and send automated emails to participants and choose who will receive what and how.

Cons: None so far that we can see. We are still in our beginning setting up stages, but as we move further in the program we will be sure to let you know.

Regpack contacts are very patient and helpful!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall the software is user friendly and the tutorial with Jeree was clear and straightforward.

Cons: Some of the conditions/triggers seem limited in our particular situation. In addition, we would like our registrants to be able to view our courses on Regpack without purchasing them until our registration opens.

Great product excellent support

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of use. The software is very user friendly and the support team is amazing. Very easy to use and customers love it

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons: Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Overall: Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

RegPack is helping us streamline our camp registrations

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The logic-based platform allows us to create an intuitive front end interface for our customers.
You can "archive" users when they are not actively participating in programs to save money.
We are able to use the system without payment processing and complete our payment processing on site.
We can manage camp registrations and communicate with customers more efficiently now.

Cons: There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack. There are also a few other minor issues that the development team is working on regarding our users' front-end experience, but nothing that's super critical to our operations.

Great Application Software!

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons: Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

I went from not having any experience in Regpack to being comfortable using it within two hours.

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the search feature the best, but being able to filtering and create reports was also extremely helpful.

Cons: I didn't like the fact that after using it for months in Internet Explorer, on the day I needed it the most, it would no longer allow me to log in via IE.

a powerful tool in streamlining the registration process for computer novices

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons: It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Overall: One person can now manage our semester registration, instead of 2-3 as in previous years.

Fulfilled... this system has helped us grow and be more efficient in serving our customers.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The filter system is extremely helpful. I like having the registration and payment system connected. I like being able to see the email communication "history" on each account.

Cons: I would like to send an individual direct email to a person without having to create it first. It would be nice to have that ability.

Overall: Efficiency, excellent accounting tracking, ease, better communication, and more.

Regpack has simplified my job immensely. Well worth the money.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons: The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons: Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Overall: Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

RegPacks makes it easy for us to sort our leads and pull reports quickly and efficiently.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once you learn how to navigate the platform. The program gives me the ability to sift through large amounts of data quickly

Cons: None that I have come across that are essential. The only con for me is that I cannot set reminders and automatic reports to appear on my screen for various objectives

This was the first time that I needed to use a registration site and RegPack made it very easy.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease for end user to register. When I help develop the registration site for 2018 I will ask to have a little more detail to be added.

Cons: I wish that I would have paid closer attention to the final messages that were going out to the registrants. I will be more detailed next year.

Overall: Ease of use for the end user.

Best tools available on any registration software I have seen.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The tools on the back end are super helpful and have completely eliminated the need for administrative support in our camps.

Cons: The registration implementation into my website is sometimes buggy, has been improved, but I still run into problems.

Software works well, requires a bit more front end work than we were led to believe when signing up.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and functionality. We like how the projects can now be copied to future projects. Searching works well.

Cons: Very hard to talk to customer service. WAY TOO much time has been wasted emailing going back and forth with service. Sometimes a what could have been a 2-minute conversation takes 2 or 3 days to get resolved and that's not counting the weekend!

Overall: Online registration software. Before this, registration was done via email.

The system is a robust, feature rich system that can handle everything that we have thought of.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of features exceeds our ability to dream up what to do with it. We have yet to come across the functionality that is not supported

Cons: The variety of features makes it more difficult to configure by oneself - not always easy to get support when setting up a new program.

Overall: Online automation of registration - ability to accept CC payments and manage manual payments as well.

The customer service has been GREAT! The learning of system takes time, but we are happy with it.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customisable! We are a VERY small camp and have a lot of special needs campers - so this system is great for getting all that detail from campers.

Cons: Our campers/parents have a hard time navigating it and get confused easily about how to register a camper a second time - they end up creating a new camper because they are not directed to their dashboard when they log back on. I spend a LOT of time trouble shooting via email/phone just to get them back on track. A short tutorial video for the users would be REALLY helpful!

The customer support has been amazing. I have used Regpack for over 5 years.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to filter and message campers. The ability to see who has paid and who has signed up and not paid.

Cons: The ability only email past campers who have signed up for the current year as a reminder to sign up.

Overall: Organized camper information

We have used Regpack for 3 years. It's easy to adapt to our needs.

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the adaptability and the flexibility that they give the administrator to make changes. Once you learn how it works, it's easy to set it up for your own needs.

Cons: The customer service is very slow and unresponsive. Our window of use each year is pretty narrow, but when we need it, we really need it. It's difficult to get support to understand that so in the middle of the crunch, if there's a problem, you have to scream pretty loud to get help. Customer service for this type of product is vital. Regpack needs to focus on this area, but no matter how many times I ask about it, they don't seem to care.

Regpack is the perfect solution for our complicated summer camp registration.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Regpack easily organizes every aspect of my summer camp registration. I'm able to track payments, fundraising credits, notes about a camper, email the users and so much more. I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons: The only part that I find challenging about Regpack is if I have a need to speak with customer support. All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

Regpack has worked with us to create an effective registration system that fits our personal needs.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most how Regpack is flexible and helps us make the system work for us. Regpack has helped increase the quality and consistency of our communication with families and the doctors with whom we work closely. It has provided us an easy way to make sure we have the information we need to serve the maximum number of campers to the best of our ability. We have served more children, quicker, with the Regpack system, than ever before.

Cons: Occasionally it takes a few days to get a response from the support team for general assistance, but my account rep is always there to lend a hand.

Has been a great tool for our camps for users to register online and the option to pay online.

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That you are able to customize the product for each camp. Another feature that I like is you are able to open and close your account when the camp starts and ends. I also like that you are able to make reports that are custom to what you need.

Cons: A lot of users sometimes have a hard time logging back in to register for additional camps after signing up the first time. Sometimes it is difficult to understand the total order and what is paid in the account. Having no option in reports that can show who paid by credit card or checks.

Overall: Increasing our number of campers by allowing the option for uses to pay online.

Still learning to use the software but enjoy the ease of processing registrants.

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it allows me to do other aspects of my job. It is like having another employee to help with the work load. No more trips to the bank with checks.

Overall: It saves me time and money by not having to print off so many pages for everyone. Record keeping is much easier.

Regpacks made our church outreach event registration counts accurate and non labor intensive.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Cons: Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

Overall: The products for our two annual event are no charge to the people attending. Therefore product count was very important and the number of people coming was also very important. Prior to Regpacks the counting was done manually. One year we ran out of product. The second largest benefit with RegPacks was the reduction of paper use. RegPacks eliminated a paper registration form and eliminated the duplication of the completed paper form.

Vendor Response

by Regpack on June 22, 2017

Hi Misty, Thank you for your feedback! I wanted to respond to the con you mentioned, about not being able to have 2 forms for 2 different registration events. This is actually possible! Our conditional logic allows you to present any form you want to any user, based on their answer to a previous question. If you have a user registering for one, or more events, you can show them the forms they need to complete based on the events they will attend. Alternatively, we can help set up a unique registration application per event. Our new release copy function will allow you to set up one event and everything can be copied over. Forms, fields, products, emails, reports and so much more. The system even remembers if they have registered in the past for another event and can port over their information. A member of our support team will be reaching out to you to help you create the forms you have in mind so you can get the most out of Regpack!

The program is not particularly intuitive, but features are great and tech support is excellent

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How customizable it is, the variety of features, and the extensive, unlimited customer support. It really does have almost unlimited features that are well worth taking the time to learn how to use.

Cons: It's not as user friendly or intuitive as I would like. It's a bit clunky at the back end. It requires a fair bit to understand how it works.

Our third kids' camp season working with Regpack - we are pleased and plan to use in the future!

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually easy for our registrants to navigate the registration form. Form is clear and not cluttered. Registration is on Regpack form is fun!

Cons: We are located on east coast, Regpack is located on west coast - time difference sometimes inconvenient for questions or problem-solving.

Overall: Ease of annual camp registration set-up and use for our guests.

Great! Quick time to deployment, and startup. Good user management. Easy to create events.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The ability to quickly manage time slots, and products for training. Registration reporting is a dream.

Cons: Software needs the ability manage simple email campaigns. We would like the ability to send out SMS messages too.

Some great but some very frustrating features as well.

Jun 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Price point is fantastic, Comments session of each person is good. I like color coding by the number of forms completed by clients

Cons: No phone support. Certain glitches have not been resolved after 2 years. Unable to add cart list to e-mail with amount due deleted

Overall: Enrolling Clients

Regpack has been a great improvement for our event! Wish we had changed sooner!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The software is easy to use and the support has been great. It's very flexible. It's easy to take payments. It's easy to keep track of data. It didn't take me long to figure out how to make the system work for me. I like that they helped me get it set up initially, but I have control now and can make changes as I need to make them.

Cons: There are a few features that I wish would be added (people can't just opt to pay a set amount, I can't move registrants from one "family" to another, they don't have an option to take credit card payments via a swipe, etc.), but these are all manageable, and I think that they probably will be added in the future. They are always making improvements.

Overall: This software is extremely easy to use and allows me to have control over changes that need to be made. Yet, there is also great support. So, it's the best of both worlds!

Functional

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: RegPack has all the features needed to execute an event. The frontend is professional and provides the end customer with my companies look and feel. It has many features that allowed me to provide our end customer with an easy registration. The backend setup is easy to download reports.

Cons: The setup is not as easy as they make it look. They often make changes, so it's always a learning curve to overcome. They do take recommendations and there are some things that they should implement to make it better.

Overall: Registration tool is the key for my company.

Just spent my first day using the product. Having some issues as the campers register.

May 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: I like the reports that it can develop. It is user friendly. I like the help option and the training that was provided and how quickly the trainers respond.

Cons: It is showing that I owe campers money right now. Only 3 campers have registered so far. 1 I have had no issues with, but two of them say that I owe them when really they should owe me

Vendor Response

by Regpack on May 15, 2017

Thank Alana for the honest review. We are happy you are finding value in Regpack. Regpack is a powerful application that allows you to configure it exactly the way you need it to work. It seems that the discounts were triggered to add when the camper is created and according to the above this is not how you wanted the system to work. Your Project Manager will correct this and connect with you to explain how this happened and how to prevent it in the future. It is a simple two click change to make the system function differently (we do have clients that want the discounts to add before other services are ordered which is why this option is possible). Please do not hesitate to contact support at any time (just click the "help" button at the top of the system and send in your inquiry). It is there to help exactly in these types of situations. We look forward to helping you with your registration and making it seamless and easy. Best, Regpack

Excellent customer support and training

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and the adaptability provided by Triggers allows for some nice customization. Reports are easy to create, very customizable

Cons: The monthly admin fees add up quickly, especially if more than one admin is needed. The auto-emails seem a bit tricky to set up just right. Users have trouble logging in a second time, for some reason. Perhaps the "Login" or "Register" choices are not clear enough to understand (many users have low computer skills) This survey wants way too long answers!

Overall: Much easier registration process than some systems

Flexible software, excellent customer service.

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use. For our nonprofit organization, the price was within our means; we received great value for our money.

Cons: The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Overall: It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

RegPack was great for you event. Customer support was awesome!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: The software was easy to use and figure out. Support was wonderful and responsive when I had questions. I will recommend we use RegPack again for our next event.

Cons: There was no easy way to download the registrants name and make name tags. This should be implemented.

Excellent... Nicole, my project manager, is efficient, timely, friendly, patient, and knowledgeable

Apr 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
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Pros: I'm just realizing how much this software can do, it's amazing, lots of capabilities and uses! It will grow with us, I can see using this for some time to come. I love having everything in one place, camper and financial info. I like being able to click one area and it open ups with the information I need. I feel like I'm always a click or two away from what I need.

Cons: It offers a lot, it's a leap for me to learn all of it. In time I'm sure I'll get a handle on the most important areas needed for our camp and learn to master those areas. I'm hoping that I won't miss using a feature because of all the capabilities available to use in the system.

Overall: Basically having all of our camper information in one place. This is saving us tons of time, our admins can use their time more efficiently than standing over a copier, o trying to manage the accounting. I like the Email abilities. Also, I like being able to see all emails sent to a family,.

Customer Service Excellence!!!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: It was easy for me to follow

Cons: It needs a little more flexibility with some functions.

Overall: Our reps were extremely helpful with any and all my questions. My PM was great and I cannot say enough about how helpful she was and always cheerful as she probably wanted to kill me on some days! Always responsive to my needs and always professional.

Jeree Joynes was very helpful

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: i enjoyed today's training experience with Jeree. Everyone I've dealt with at RegPack thus far has been very professional and helpful. Thank you.

Simple yet powerful

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: Simple, relatively cheap

Cons: so far, nothing.

Overall: Regpack has a very slick interface that is relatively flexible yet easy to use. My event's registration was up and running quickly. The staff have been very helpful. I have been a user for a month, and this is exactly what I needed.

I needed the best and got it

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons: there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Overall: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Recommendations to other buyers: As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Best Camp Software

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: easy to use for both clients and companies

Cons: none

Overall: For years, we have used excel sheets to keep up with our camp registrations. We finally decided to automate the process and chose Regpack. This has been the best decision we've made! We received an amazing project manager that has helped us every step of the way. The software is very easy to navigate and customize. Our clients love it! This software has cut all of our paperwork out! We would definitely recommend this!

First Video Training

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep did a wonderful job of balancing introducing me to the system while answering my myriad of questions. Looking forward to the second training!

INFORM 2017

Jan 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: It seems easy to use but we have not gone live yet.

Cons: Don't know yet ... Send me this survey in September after the registration is closed.

Overall: My trainer was very good but the format of the training was backward and should have been more complete and ready to go prior to the phone call. I would be happy to talk to someone about my thoughts. Again this is nothing against the trainer it has to do with the order of how the training was presented.

Recommendations to other buyers: I do have training recommendations.

Vendor Response

by Regpack on January 19, 2017

Keith Hi, Thank you for the review and for highlighting where we can get better. We always strive to be as good as possible and implement client suggestions! This is how we develop Regpack and how we also run our training and client service departments, The head of training will be contacting you shortly. We hope that you will enjoy Regpack and if you have any other suggestions please feel free to send them over!

Great team and registration Software

Dec 14, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Greta people to work with

Cons: Back end is a bit confusing on correct user errors.

Overall: Have had the best experience working with the Reg pack team. I needed to get a system up and working in a very short time, and learn how to handle it . The team both before and after I went live was, and is, by far the best working team I have ever interacted with during a complex remote development. Each person I worked with was knowledgeable and helpful not only in simplifying the complexities of my multiprogram registration process, but also took time to explain how to use it. I love that the trainings and support times were videos so I can go back to them too. A great experience and a great product

Recommendations to other buyers: Would love to have each page/step specifically labels as step 1,2..... so the user know where they are, and I can go back and see the page to correct

Okay product, significant flaws

Dec 07, 2016
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money

Comments: RegPack is good from a registrant's end, meaning the user experience of who is registering for your program/camp/etc. It is simple, looks clean, and can be used to built necessary messages, notifications, and field types. Where the system fails is on the backend for administrators. The reporting requires too much work from the admin, is not intuitive, and relies too heavily on the specific structure of your forms. The customer service is okay, but they aren't too willing to fix things for you, only explain what you can/cannot do.

Vendor Response

by Regpack on December 18, 2016

Erik, Thank you for your honest review. Your experience with Regpack seems very uncommon and will be happy to work with you in order to understand the challenges you faced in order to make them right. Regpack is an advance registration system that allows a lot of customization. That is how the front-end is so seamless for your applicants. That said, we work hard to make the advance options as understood as possible. We have reached out and will be happy to work with you and the support team head in order to see how we can make Regpack easier for you to use and at the same time allow your applicants to have a "good user experience" as you stated. It is always a balance and we strive to reach that balance together with every client. It seems we missed with you are are happy to try again!

Great Experience with Reg Pack thus far!

Nov 14, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Comments: Max, Carina, Jeree and the whole RegPack team has been extremely helpful thus far with building the back end of our page.

Regpack Review

Nov 10, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Once setup, it is really easy for parents to use.

Cons: Some things are hard to figure out.

Overall: I had some difficulty with Triggers, mostly. Some things are a little difficult to figure out. I know once I have it down though, it'll be great.

great customer service

Oct 25, 2016
4/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The support staff was very responsive, patient, and helpful. I probably would have abandoned this software if it weren't for the great staff providing support. The software is not as intuitive as others but does allow for very specific/particular featuRes-which is what my organization needs...and no other software provides (easily anyway). It also doesn't allow for any images or change in design which is a challenge but you can't beat the customer service and support.

Used RegPack to register 1,000+ for regional education workshop

Oct 07, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: Amazing customer support and very easy to use. Could give part-time admins access to info for very reasonable price.

Cons: Any issues we had were quickly resolved by the dev team.

Overall: OUTSTANDING support and service from RegPack staff. Super EASY for attendees to register. Gave us the EXACT DATA we needed to plan and prepare for our event. Quick process to contact attendees with important info. Email "triggers" allowed us to send "custom" emails to attendees with a few clicks. QUICK process to update our "products." Will definitely use again for our next event. In short, all the GREAT COMMENTS you read about RegPack are TRUE!

Great software and support

Oct 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: We reviewed several software programs and Regpack beat them all hands down. But the real test is always the support. Shortly after we signed up, Carina quickly created and uploaded our forms. Then Jeree was very helpful with the training. The software is so easy to learn and the support is top notch. Great job Team Regpack!

Easy and painless setup, intuitive to use

Aug 24, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
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Pros: User friendly

Cons: There is an annoying tendency to "bounce" to the registration portion of the software when I embed it into pages of our website instead of just staying at the top of the page when you go to it, but in all fairness, I have not yet reported this problem to Regpack and asked them for assistance in resolving it. I will be contacting them for assistance on this.

Overall: We had received feedback that our registration process was confusing, so we looked for a software package to make it easier for both our users as well as for ourselves. Regpack has fit the bill. It was easy to get setup, it's pretty intuitive to use and our customers are reporting it to be easier and less confusing for them as well.

Vendor Response

by Regpack on August 25, 2016

Thanks Mark for the amazing review. We really loved working with you and are really happy your registrants find the system more intuitive. One of our goals with Regpack is to make it so seamless that anyone can get through any process, easy or complicated! Thanks also for telling us about the "bouncing" issue. We have listed it for the QA team to look at and they might contact you to get more details so we can make this little annoyance go away. If you need anything we are always here to help!

Regpack re-release training

Aug 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Comments: Jeree was thorough, helpful, friendly and accommodating to our needs. She clarified things and explained things in a way superior to other Regpack support personnel we have worked with in the past.

Best Support

Aug 10, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Easy to use, very intuitive.

Overall: From start to finish, every person who helped us from RegPack went above and beyond any expectations we had. Nicole Williams and Jeree Joynes were especially helpful and responsive. Whatever we asked of them, they did everything they could to make it happen. Very impressed.

Training from JEREE

Jul 20, 2016
5/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: Accomplished the goals.

Cons: None

Overall: Great training. Succinct and informative. We were able to discuss all of the important information and also add on some additional points.

Great team to work with; registration process was very easy to use and train staff to use

Jun 28, 2016
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use, flexibility, reports, and pricing. Customized training.

Cons: Saving reports on products instead of always having to generate the report with multiple steps. User reports can be saved and run with one click.

Overall: I had an event changing from manual registration to paper registration. From the time the non-profit organization agreed to terms and submitted payment our site was up and running in 3 business days. We paid for a 7 day rush and it was delivered in 3 days. Our first day with registration was so smooth and easy to use. The entire church staff was pleased. Working the Regpack project manager was pleasant, Nicole Williams was efficient and worked with integrity. Training was provided using the solution built for me and not random data, Andrew Nichols spent an extra hour with me during training. He provided design feedback that enabled our reporting needs to be met 100%. When I was concerned I was not received product quota, both Nicole and Andrew assured me a couple of times and Andrew showed me in training. I did not have to simply "believe" them but they showed me. Great experience!!!

Recommendations to other buyers: Continue to grow the product based on your client's feedback.

Great Starting Point for a New Program

Jun 17, 2016
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed.

It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell.

I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Overall, I have been very happy with my experiences with Regpack. The individuals who have assisted us from our initial inquiry, all the way through getting our specific forms set up have all been professional, quick to respond, and willing to work with us to the best of their abilities.

My only drawback to this review is the functionality of the software is somewhat limited. I feel we were a little mislead on the capabilities the program had when we were discussing what we needed with our rep from Regpack. There have been a few moments where I set the system up the way I felt it would best meet OUR needs as a company and was told that I "couldn't" do it that way (not that the system didn't allow for it, but REGPACK as a company wouldn't allow it to be set up that way or that I couldn't do it as an administrator, that someone at Regpack would have to set it up for me). That was a little frustrating, particularly when it is something simple that I can handle doing, and am forced to email/call and wait for a response. This could potentially become a bigger issue as we go public and need to make adjustments.

I will say that the individuals who helped us get our forms set up and the system programmed the way we wanted it did their very best to give us what we needed, despite the limits set forth by various issues.

We are still concerned with the real-life application of our system, but for what we paid, I think we are getting a VERY good starting point. Time will tell whether or not this is a sustainable system for us, or if we will need to go to another company that can do more custom work (which will, of course, be far more expensive)

Lastly - I want to say thank you to Max, Nicole and Andrew for all their help. They put up with endless questions, multiple conference calls, emails from us at crazy hours thanks to our time difference, and have taken it all in stride. I appreciate everything they have done to help us launch this program and look forward to our next endeavor (which we will be starting shortly!)

Recommendations to other buyers: Please give administrators the ability to move information from one form to another, to add uploader widgets, and other small tasks that add work to your team unnecessarily.

Nicole Williams

Jun 10, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The quick updates.

Cons: It hard to navigate and figure out triggers... Thank goodness for Nicole!

Overall: Nicole has been great and so helpful! I couldn't have completed the site without her help. Definitely assisted with the triggers when I couldn't figure them out.

Recommendations to other buyers: N/A

Regpack for LimmudFest

Jun 07, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: The learning curve hasn't been as steep as I'd feared, and the reporting is great! Customer Service is also quite good. They've been quick and thorough answering my questions, and very patient!

Excellent product, great customer service.

Jun 01, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I had a great experience with with Repack for the short amount of time I used it. There is a little bit of a learning curve involved with getting up and running, but their setup agent (named Andrew) walked me through the setup process quickly and painlessly. I work with a lot of other event planners and I will recommend your service to people whose needs are a good fit.

Quick to market

May 24, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The RegPpack staff will get you set up quickly and build your form/database project to your needs. They are very good at interpreting your ideas into something tangible. I'm very pleased with the service I have received. I would reccommend them to anyone.

GREAT EXPERIENCE!

May 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Amanda was a great person to work with! She maintained excellent communication with me and was able to create our online registration system very quickly and got us exactly what we were looking for!

Amazing product and great staff!!

May 13, 2016
5/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Although the software takes time to get used to, it overall an amazing product. It takes care of all of the process needed, and eliminated a lot of manual work through our staff.

Great product flexibility for our unique site!

May 09, 2016
5/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We're excited about how this is going to streamline our application process! The system is much more in-depth than I expected - but that also means there is so much more we can edit ourselves from behind the scenes.

Our RegPack Project Manager, Nicole, was fantastic - tirelessly making changes as we overhauled our entire registration process. The YouTube video series was so helpful, I'd recommend watching that before taking your training session(s).

Greatly Improved

Apr 07, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Last year it was difficult to properly understand the software, but this year most of the kinks have been worked out and the software has been working very well. The software, although pricey for a smaller camp like ours, performs very well and receives high regards from those who use the Regpack system. The service and programmers have done a great job of accommodating the differences and changes in our system.

Easy to Use Admin System, Helpful and Supportive Support

Apr 06, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am just still learning the admin system, and just finished my training lesson with Jeree and it was very helpful. She was patient, professional and took me through everything very well, answering all of my questions along the way.

Robust and easy to use

Mar 31, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Appreciated the build out by the account representatives. Carina was awesome to work with! She was prompt, thoughtful and helpful. We are already getting great reviews from our users.

Vendor Response

by Regpack on April 04, 2016

Thanks Diane for all the compliments! Carina had a great time working with you too and said you understood everything right away which is great! It is wonderful to hear that your users are liking the system. Our ultimate goal is to make your life easier and your clients registering and happy.

User friendly and so helpful!

Mar 30, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: It is awesome to have an online registration system that can be so easily modified to fit our every need. From the initial inquiry phone call all the way to final training call, the customer service was kind, thorough and very helpful. I highly recommend Regpack!

Way more than just an event management system

Mar 29, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: A COMPREHENSIVE PLATFORM
What I value most about Regpack is that the platform goes beyond the traditional event management system. Not only can Regpack help you coordinate your event registration needs, but it also allows you to manage and track individual customers, create personalized email communications, set up individualized user login portals, generate data reports and build internal workflows, such as permission levels and status tracking.

SEAMLESS AUTOMATION
Regpack gives admins the flexibility to let the system do the heavy lifting. From automated email communications, which can be triggered by 'statuses,' to content token mapping, Regpack has saved our staff time and money. Additionally, by adopting Regpack┬┐s automation tools, we have reduced admin user error.

GREAT USER EXPERIENCE
The internal admin system is simple, easy to use and requires very little training. All of the system labeling, available actions and tools are self-explanatory and/or easy to learn. After a half-day training, my staff was already using the platform.

TAKING NO OUT OF THE EQUATION
I appreciate the willingness of Regpack to customize and configure the platform, as requested. Despite any apparent platform limitations, the staff at Regpack is great at finding a way to either modify the system itself or come up with alternative solutions.

THOROUGH CUSTOMER SUPPORT
If I ever need help with back-end updates or just have a question, the support team and project managers at Regpack are thorough, timely and accommodating. The staff goes out of their way to explain, in detail, recommended solutions or why something was changed.

AFFORDABLE
As outlined on the Regpack website, the platform is very affordable, especially compared to other solutions out there. By selecting Regpack, we saved a ton of money on annual fees and upfront development costs.

THE VERDICT
I definitely recommend using Regpack for your event registration needs.

Easy to setup, good support with project manager, friendly for customers

Mar 25, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I was very happy to have a project manager assigned who set up all the logic and triggers for our registration. She was responsive and helpful in setting up all of our camp offerings. Registration day went smoothly for the majority of our customers.

At first it seemed overwhelming, but I quickly learned that it is quite manageable.

Mar 11, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This product will save me countless hours of work managing my summer programs. What struck me most was the staff! I was so pleased to work with such a professional and knowledgeable trainer and project manager. They were able to answer all questions in a timely manner and made what could have been a tedious process a lot of fun!

Karate Camp Complicated

Mar 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our camp registration is no simple process so I decided to make the jump to an online registration system. We have so many price points, discounts, and add ons that it made the process complicated but you would never know by how amazing Regpack has been! Their customer service is outstanding and they make you feel like everything is achievable! Nicole, my project manager, went over and above and I am beyond thrilled with the outcome!

Everyone has been speedy and very helpful. Amanda was quick and great with communication!

Mar 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The ease and simplicity of the program is a big pro. I love that our once paper registration will all be handled online. It makes for virtually no mistakes!

great so far

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am still at the early stages of using RegPack, but it has been a great experience so far. The support is great and the system is easy to use. Two thumbs up!

Good Product at an Affordable Price

Feb 25, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: System is a good product that comes at an affordable price. It is easy to set-up products and add features that you want. The system tracks campers well and allows us to find the data that we need. The email system is cumbersome because it does not have a good flow and tokens often fail to work. Adding a manager this year was very helpful in getting problems resolved. Customer service is by email only, which is a problem when the situation is complex and hard to explain in an email. I don't mind email when the problem is simple.

Happy to Brag

Feb 25, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the front end sales guys to our Project Manager to the actual support team, the Regpack folks walk their talk. A lot of services *say* they're customer-service-oriented, and I'm sure most at least *want to be ... Regpack, though, has not yet missed a single opportunity to meet or surpass our expectations.

Comprehensive product - tough learning curve - extraordinary support!

Feb 17, 2016
5/5
Overall
2 / 5
Ease of Use
5 / 5
Customer Support

Comments: I am a new user of your product, having stepped into the role from the person who purchased it two years ago. AS someone not very tech savvy - I have found learning all the ins and outs to be a steep learning curve.

What has saved me has been the tremendous customer support I have received from Andrew. He answers every question within 24 hours and has scheduled 2 lengthy phone consults with me to demonstrate how the system works. I could never have done this without that level of support.

The videos are also quite helpful but much more time consuming to go through them to find the answer to a specific question.

As I learn to use the system, I am incredibly impressed with the features such as the reporting, graphs, etc.

To date, I am incredibly impressed and have recommended it to a similar summer high school program at Mass General Hospital.

Vendor Response

by Regpack on February 22, 2016

Thanks Sally for the great and honest review. We always love to hear what we are doing all and where we need to improve! Regpack is a powerful business tool after all and hence it can be a little challenging at time. That is why we make sure you have all the support possible so you can enjoy Regpack with all its abilities. We will be coming out with bite size video series that will be sent to all administrators via email to help learn the ins and outs of the system, something you can always refer to when you need a little help :) Please feel free to reach out to us for any support and we all hope you continue to enjoy Regpack!

The Customer Service is Great!

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love Regpack. I use it to manage all of my classes and workshops. It took me a while to wrap my head around all of Regpack's capabilities; however, once I did, I discovered it is a really fantastic management tool. Unfortunately, there have been a few glitches--generally with triggers--but the support staff works really quickly and efficiently to resolve problems. I've worked with Andrew Nichols a couple of times and he goes out of his way to help me solve problems--with software or with this user's errors :) Thanks Andrew!

Great Support!

Feb 04, 2016
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Elizabeth Choi has been so wonderful to work with. She solves everything same day and has gone above and beyond in her support.

The actual software is pretty good but I feel that some things are not so intuitive.

Camp Liberty looks forward to using Regpacks again in 2016.

Excellent

Feb 01, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: RegPacks has been wonderful to work with. Their team is always available to help.

Training

Jan 26, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Training was clear, concise and easy to understand. The trainer was very helpful and patient and not ashamed to admit she did not have all of the answers to my questions.

Website Training

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Jeree Joynes gave me a training on how to use this website for my organization and she did a great job -- it was super helpful. She moved at a good pace, answered all of my questions, and was very easy to understand. Big thanks to her.

Why Regpacks needs more QA staff. :)

Jan 21, 2016
4/5
Overall
3 / 5
Ease of Use
4 / 5
Customer Support

Comments: I love our reps, they are available and helpful.
There are often glitches that need last minute fixes, while this is not ideal in a system sense, because Regpacks is relatively small, you are able to give lots of attention to your clients.

Keep this up.

This software was easy to navigate

Jan 18, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Nicole was wonderful to work with in the design process!

Vendor Response

by Regpack on January 27, 2016

Matthew, thanks for the great review. Nicole really enjoyed working with you and looks forward to making sure you get a boost in your applicant count due to the user friendliness of the application! we are always here to help so feel free to reach out to Nicole or anyone in the team if you need anything!

Project Set-Up

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have to say that Amanda Neis was amazing. She was able to set up the most critical project easily and effortlessly and within my very rapid turnaround. She has always been prompt to answer my questions and set up a beautiful site that will satisfy my client. She even answered questions while on vacation. Now that is going above and beyond.

Excellent customer service

Jan 13, 2016
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: The software is flexible and extremely customizable. We used in on behalf of a client for event registration. Liz from customer service spent a lot of time with me to ensure it met the client's very detailed requirements. Her assistance made the difference in ensuring a successful outcome.

So far, so good. Just getting into the details, but thus far I have really enjoyed Regpack!!!

Jan 12, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Easy to work with software. Regpack staff have been A+ on communication and customer service. Can't wait to see how successful we are using Repack! Thanks so much Nicole for the help getting our form set up!

Initial Review of Regpack

Jan 09, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been working with Regpack for a short time - about two weeks. So far, so good - well so great! Calvin, Amanda & Jeree have been more than accommodating & helpful!
Thank you!

Great Customer Service

Jan 06, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I love the ease of this site. New to this product, Nicole walked us through everything and was able to meet the needs for our event! She was fantastic!

Vendor Response

by Regpack on January 11, 2016

Thanks Tammy Lou for the amazing review! Nicole enjoyed working with you and learned a lot about how your event works. Making sure everything flows exactly as you need it to is our primary objective and we are really happy we were able to achieve that! Looking forward to a fruitful relationship.

Customizable and quite easy it is to use.

Jan 04, 2016
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: The way it can be customized makes this a very welcomed product. We are grateful for the way the pages flow and how easy they relate to each other. Everything that we have asked, regarding changes have been addressed in a very quick manner. This makes working with Regpack an enjoyment. Thanks for helping us get our registration online.

So far, so AMAZING!

Dec 22, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great customer service, and speedy response... Our organization was running a little behind in terms of getting our materials together and was up against a strict deadline, but Amanda Neis amazingly got us set up with time to spare. Here is my initial email of gratitude responding to her first draft of our template:

"Wow!!! You're a rockstar!
Thanks so much, Amanda, for getting this done so quickly. At first glance, it looks amazing. I will need to review tonight, and let you know tomorrow morning if anything needs adjusting, but I can't tell you how excited I am to be able to use this online application instead of paper copies like we have done in the past.
BEST XMAS PRESENT EVER!!!
Chat tomorrow,
Nate Gray"

Thanks to all at Regpacks!

Good setup and tutorial for how to use.

Dec 21, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Our organization is off to a good start with the help of Regpack programmers and trainers.

A robust and customizable software

Dec 21, 2015
4/5
Overall
3 / 5
Ease of Use
5 / 5
Customer Support

Comments: Regpack is certainly the most intensive online registration software I have yet come across. This allows for a deeper customizable experience.

There is a pretty steep learning curve and it isn't an easy software to set up without knowing the ins and outs of it. While there are training videos and a knowledge base, it isn't feasible to spend the time needed to figure the software out without some guidance.

Our event (Drone Summit) has some complicated registration options, and it was difficult to get the ball rolling with that. Our account manager set up what she could as the base, but it wasn't much to work with.

This is where I must mention how helpful and patient Andrew Nichols has been in this process! His follow-up training and quick responses to my pleas for help have been extremely helpful. He's taken the reigns to help set our registration up and flesh it out, and because of his knowledge of the inner workings of Regpack, I'm much more confident about launching the registration because of his effort.

Thank you, Andrew!