Who Uses This Software?

5,000+camps (small and large) use Regpack to register whole families in seconds, process payments including auto pay and enhance their marketing. Includes reports, auto emailing and other time savers!


Average Ratings

184 Reviews
  • 4.5 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • Regpack
  • www.regpacks.com
  • Founded 2010
  • United States

About Regpack

Over 6,000 camps, small and large, use Regpack to register whole families, with just a few clicks. The system embeds into YOUR site, implements YOUR process and allows you to process parent payments, starting at 1.5%. Software includes discounts, coupon codes, multi-session pricing, family registration, and any form you need. A project manager will set everything up for you so you can focus on your camp and not administration. Get started today and see why we're Capterra's #1 Camp Software.


Regpack Features

  • Attendance Management
  • Billing & Invoicing
  • Customer Management
  • Food Service Management
  • For Summer Camps
  • Medical Management
  • Online Registration
  • Parent Portal
  • Program Management
  • Registration Management
  • Scheduling
  • Staff Management

Regpack Reviews Recently Reviewed!


Capterra-loader

It is definitely a great software that is easy to work with

Jun 13, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the statuses you can change them and use it to sort your lists in any way possible.
I use this for kids camp registrations so it is important for me to separate parents and kids registrations., with regpack I do have this ability. It is very flexible and easy to customize, embedding into your website will be flowless. Wonderful to have a log in for parents to see statuses of their application and to pay later if they need to. Automatic discounts is also a plus.

Cons: No possibility to attach pictures on profiles
No ability to text parents or applicants
The dashboard for parents lacks a bit of a clarification, I would say some button on how to go back to the dashboard need to be emphasized

Overall: Easier management of applications for your events

Vendor Response

by Regpack on June 14, 2018

Yana, so glad to hear that our data filtering and organization tools are helping you to manage your camp registration easily!

Solid software. Terrific customer support. Excellent training process.

Jun 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: We are an agency with multiple clients. I appreciate the single login where I can access all my clients projects. Everyone at RegPack I've ever talked to is friendly, helpful and knows what they're talking about.

Cons: Some quirky interface issues I'd like to see changed both in the back end and the front facing forms. I wish there was a bit more flexibility visually.

Vendor Response

by Regpack on June 11, 2018

Greg, it's great to hear that managing several client projects is easy with Regpack. Glad we are able to provide this functionality for you! And we always love hearing that our training, support and staff is loved. We work hard to provide you with top notch support and the Regpack family is always here to support you!

Capterra-loader

Using Regpack has STREAMLINED and REVOLUTIONIZED our summer program registration process.

May 30, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Filtering options, pulling reports, in-software messaging system, professional look-- Regpack has truly changed the way that we register for our summer program. Everything was so simple to use for our parents who are constantly on the go. Everyone at Regpack has been extremely helpful, courteous and professional in each interaction. I could sing Regpack's praises from the mountaintops.

Cons: Email Server issues, lack of personalization/customization in the messaging system-- these are truly the smaller issues that I've had with Regpack. As a communications coordinator, I want our brand to be consistent throughout every platform and communication medium; however, I realize that the messaging system could possibly be built out so that all messages look the absolute best.

Vendor Response

by Regpack on June 05, 2018

Wow, Kayla, so great to hear that Regpack as revolutionized your registration process! With all the free time you have from streamlining your registration process, seems like you deserve some free time up to a beautiful mountain top to singe our praises, and enjoy a nice picnic and the views! Thanks so much for your feedback and being a part of the Regpack family!

Signing up was so easy and fast. Regpack customer support is fantastic too.

May 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like how easy it is to manage and organize my sign ups. I love that I can have multiple campaigns at the same time and see all my content easily.

Cons: There is a little bit of a learning curve but the support makes it so easy to figure out. It is so easy to navigate the support section and anytime I've needed help I've gotten it quickly and easily.

Overall: We are able to clearly and easily allow students to sign up for classes. We can customize pre requisites and allow parents to find what they need easily. It allows the whole sign up process to be hands off from an administrator perspective!

Vendor Response

by Regpack on June 05, 2018

We always love hearing such great things about our Support team! They work hard to provide top notch support to all of our clients. The great thing about automating your registration and sign-up process is that you can focus your time and energy elsewhere, knowing that students are signing up on their own! It's great to hear that using Regpack has helped streamline your sign-up process!

very easy to set up and use

May 28, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: I love that all the customer information, registration options, payment information, etc is in one place!

Cons: I do not love that the money info (payment total, balance due, etc) is displayed right on the top of the page.

Vendor Response

by Regpack on May 31, 2018

Thanks for the feedback Emily! The greatest strength of Regpack is gathering all of your data and making it available to you in one place so you can use it how you need to! Part of what makes Regpack great is the ability to configure the platform to your needs!

Regpack brought us into the 21st century from written registration forms and checks!

May 23, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Parent/child registration is critical for our organization. Online payments by credit card or e-check. Ability to download to spreadsheet. Keep same login from year to year and the ability to copy last year's list of registrations.

Cons: Not totally intuitive - I would have liked some documentation on the data structure. There is no user guide - just knowledge database. I figured it out on my own with lots of questions to the support desk when I ran into problems.

Overall: Our users like best: 1. Online payment options 2. Same login year to year 3. Last year's registrants can be selected again
Our convention team likes best: 1. Everything that makes users happy 2. Typed registration information 3. Download to spreadsheet for frequent status reports 4. Download to spreadsheet for name tags, table layouts, session assignments

Vendor Response

by Regpack on May 30, 2018

Karen, thank you for this feedback! It's always great to see how much automating the registration process can make a difference for your organization as well as the experience of your applicants! It's also wonderful to hear that the functionality for group registration is valuable for you, and helpful in your reporting. The ability to save report structures and run them for status updates whenever you need is essential for productivity and great to know Regpack can give you these tools. I'm sorry to hear the knowledge base wasn't always what you were looking for. We do have in addition an extensive video library, and in addition we offer multiple 1:1 training sessions to answer your questions and get you started. We are always looking for ways to provide more helpful Support to our clients and we appreciate this feedback!

Great way to stay organized!

May 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: It is extremely user friendly. Registration was simple! The way that everything was laid out made for easy navigation.

Cons: I had issues writing notes in the comment box. There were multiple times where it did not save my comment.

Vendor Response

by Regpack on May 16, 2018

Thanks for this feedback Courtney! It's great when both our clients and their users have an easy experience and can easily navigate their forms and process. Regpack is all about keeping your organized and saving you time!

Capterra-loader

Flexible system that can be used for much more than just registering users

May 08, 2018
5/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Flexibility of the triggers, ease of building forms, initial strong customer support, overall ability to extend the tool to be much more than a registration system. I have set this up as a mini-Student Information System for a small school, tracking applicants, admissions data, student data and more. The ability to stage the release of various forms and emails makes that possible.

Cons: Would like it to do the following:
1. Enable triggers to change a user's status
2. Enable triggers to work with NOT logic and not just AND logic or ability to set up multiple trigger situations for a single form/email.
3. Ability to sort statuses.
4. Ability to have payment plans for paying that aren't forced (auto-bill).
5. Ability for an admin to login as a user to see what's happening in their account.
6. Make editing of an existing filter work better (it typically erases it and you have to start over).
7. Make it easier to unassign users from an asst. admin in bulk.

Vendor Response

by Regpack on May 15, 2018

Tami, it's great to hear that Regpack has been a flexible solution for your organization and is giving you more value than you initially thought. Some of the features you'd like to see already exist! A client success manager is reaching out to you directly to go over this feedback to ensure you use the system to it's max potential.

Getting started was a little shaky only because were were a little rushed.

Apr 30, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of registration and filters. It was nice to be able to have all user information in one place for reference.

Cons: Some features that are not available-app, signing in, etc. In order to have participants sign in I had to filter and print rosters for each session.

Overall: Time-saver, archived data.

Vendor Response

by Regpack on May 01, 2018

Jeremy, thanks for this feedback! Glad to hear that Regpack has helped save you time and your data can be archived for you easily. One great thing about Regpack and other registration software is having one place for all your data, so you can access, filter and report on it however you need!

Efficient, easy to use

Apr 24, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact that it's simple to navigate and very user friendly. Everything is laid out so that you can go back to certain pages without a problem.

Cons: When I write a note in the comment box, it does not always save what I have written. So I have refresh the page and rewrite what I had originally put.

Vendor Response

by Regpack on April 25, 2018

Elodie, thanks for this feedback. Always great to hear that Regpack is user friendly and easy to use. Our goal in making a powerful tool for registration is to keep the simple interface that makes accessing our technology easy and simple for our clients.

User friend to customer

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Great for organizations that need to have family registrations, with the ability to collect information from parent and children.

Cons: A countdown timer for cart reservations is not available. Fields don't work right. Customer support is good, but I prefer speaking with someone live.

Vendor Response

by Regpack on April 20, 2018

Cammi, thanks for this great feedback! We love hearing that family registration is easy with Regpack and that Regpack has been user friendly for your customers!

I manage a program with over 500+ accounts and it's been great contacting all the participants!

Apr 18, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The layout of the website is easy to navigate through. I am also able to gather the data I need from all my participants.

The RegPack team has been very helpful, efficient, and professional in helping me through any inquiries I have. Thank you!

Cons: I have yet to accumulate my thoughts on the system cons since I am still getting to know its functions. I can provide better feedback a later date.

Overall: Centralized data and efficient communication tool with participants

Vendor Response

by Regpack on April 20, 2018

Maria, thank you for this great feedback! 500+ accounts is a lot, so happy to know that Regpack helps make managing and communicating with all of these accounts easier! It's always great to hear when our clients have positive experiences with our support staff. Our client satisfaction is our #1 goal!

Fulfills our organization's needs

Apr 17, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The functionalities are everything we need plus more. The Regpack team is very helpful from the sales staff, to the account managers, the trainers and everyone we have worked with.

Cons: The design is a big clunky. There's a learning curve to get over in the admin side. There are inefficiencies in the work flow.

Overall: It simplified a lot of our registration process.

Vendor Response

by Regpack on April 18, 2018

William, it is great to hear that Regpack has helped you simplify your registration process. Less time spent managing your registration means more time spent on other tasks and with your congregation. It's always great to hear that our clients' experience with the Regpack team is positive and helpful! Thank you for your feedback!

Building the software to fit my program was really neat. Training really helped when using it.

Apr 12, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Being able to register participants online for the first time in 32 years!
Being able to run report in detail for each of our 27 different events.
Affordable for a small budget. Like that I only pay when I need the program.

Cons: I wish date of birth would automatically fill in age. Would like to have a small manual with most asked questions and not have to wait two days for help.

Overall: I am just at the beginning of using the software. I would be able to give more information after my event in mid June. Thank you.

Vendor Response

by Regpack on April 16, 2018

Pattie, thanks for this great feedback! 32 years of manual entry is a long time! Glad we were able to help you make this process easier and more efficient this year! We do have an extensive support article library and video library to help with using the system, so please feel free to check that out: help.regpacks.com

Easy starting up a new site!

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software was very easy to start up for our company. We were able to very quickly get something set up and online for students to start registering. Then, the online training helped us to expand the site.

Cons: There is a learning curve. There are some portions of the site that are difficult to understand at first. Once you understand the basics, it becomes much easier.

Vendor Response

by Regpack on April 05, 2018

Roman, thanks for your feedback. It's great to hear that setup was effortless for you, and you were able to start registering quickly. Our quick setup coupled with our awesome trainers to make using the system easy is our goal, and glad to know this was your experience!

So far the set up has gone well and I'm looking forward to using the registration on our site!

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like that we can customize our registration for to suit our needs for camp registrations, especially that the whole family can register for multiple camps in one login user. I think this will streamline the process for our camper families and make keeping records for us much easier.

Cons: As a Canadian camp, we are not able to offer an e-cheque or direct debit option. This is unfortunate as not everyone uses a credit card.

Overall: Easier registration for our campers and better record keeping for us.

Vendor Response

by Regpack on March 27, 2018

Monique, it's great to hear that the ability to customize your registration to your exact process is working well for you, especially family registration! We are looking forward to your first registration season to begin and all the new reasons you will love Regpack once your data and payments start flowing in!

Flexible registration system for simple or complex needs

Mar 23, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Regpack is perfect for organizations that need to have family registrations, with the ability to collect information from parent(s) and children. Almost everything can be customized to specific processes, and the conditional logic is easy to set up and manage.

The tight integration with the payments system allows easy handling of refunds, and reporting it possible on just about anything. It makes creating custom fields, and then filtering and reporting based on the data a breeze.

Cons: Currently they do not have the ability either from support or the system to combine profiles if a parent accidentally creates multiple profiles.

A countdown timer for cart reservations is not available.

Waitlist management is a little cumbersome, and if someone drops out of a course (making one spot open) whoever gets to it next gets that spot, instead of going to a waitlist person (or just adding the next registrant to the end of the waitlist). This results in awkward conversations with parents who are on the waitlist if they find out their friend made it into the course after it was waitlisted.

Customer support is usually helpful, but they are only available by email, with a 24-48 hour SLA. This means complex support requests can take up to a week to resolve while waiting for the back and forth to occur.

Many of these cons are being fairly picky, but if they are addressed in meaningful ways, would take this product to the next level.

Overall: Streamlined our registration process, much simpler user interface and payments system when compared to our previous registration tool.

Vendor Response

by Regpack on March 27, 2018

Hi Marshall, thanks for much for this great feedback! It's great to hear the flexibility of the system helps you to manage your registration process and that reporting on both payments and your data is exactly what you need! Thank you as well for those feature suggestions! Most of our new development comes from feedback from our valuable clients, as we know you know best on how to make the system next level.

Very happy with this service.

Mar 22, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Saves me a lot of time by not having to manually file registrations. It also keeps all my finances organized.

Cons: Difficult to set up and customize at first, however the support team did a great job of getting everything up and running in less than a week!

Overall: Saved me a lot of time by automating the filing.

Vendor Response

by Regpack on March 27, 2018

Evan, it's great to hear that you are saving time and staying organized with Regpack. Thanks for your feedback!

Awful--would not recommend. Even the owner has a careless attitude which carries through the company

Mar 20, 2018
4/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: Professional looking system. When everything works correctly, seems like it might be nice system. Not sure we will ever find out.

Cons: Absolutely NO customer support via phone EVER and customer support in general is severely lacking via email. Can't calculate ages with DOB (very archaic). Fields don't work right. Company sent test emails to all of our customers by mistake, our customers are unable to log in, their cart calculations are not right 2 weeks after going live. So many programing errors, its unbelievable. Our customers are extremely frustrated.

Vendor Response

by Regpack on March 21, 2018

Jeff and Julie Hi, Thank you for the honest review! The truth is that everything that could go wrong in your project went wrong. We are very sorry for that and would like to help you feel differently about Regpack and make sure that your customers are not frustrated and enjoy using the system. I am the founder of Regpack and I can say that the last thing I want our clients to experience is a careless attitude. We have weekly meetings about every account that needs attention. Therefore I am fully aware of what happened with your account and was personally involved with the various changes done in your project. Alas, this did not result in a positive outcome which we will do our best to fix. That said, Regpack is a no contract system and we are happy to help you move to a different system if you feel this is not working for you. We look forward to working with you and changing your experience of Regpack. Best, Dr. Asaf Darash Regpack Founder

Overall it has been a good experience.

Mar 06, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: One the client side it is user friendly and I like that you can embed it on the website. Once you get to know the software it is pretty easy to use on the admin side.

Cons: Customer support is good, but I prefer speaking with someone live. I feel that some issues are better dealt with, on the phone.

Vendor Response

by Regpack on March 07, 2018

Thanks for a great review, Jeff! It's great to hear that working with Regpack has been a great experience for you and for your users, and that you've found Regpack easy to use. We are one of the only registration softwares on the market that offers the ability to embed on your website, so it's great to know this feature stood out to you!

Easy to use, very friendly customer support staff

Feb 28, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service team is very attentive, cost of the software is reasonable. We've been able to manage several of our projects with this software.

Cons: There are several features that seem to be useful but if you aren't completely familiar with Regpack, you might miss them.

Overall: We've been able to manage multiple projects with this software, where in the past we've had to use a couple of different platforms to manage multiple projects.

Vendor Response

by Regpack on March 07, 2018

Ross, what fantastic feedback. Thank you! One of the best things Regpack offers is the ability to manage so many of your processes and projects with one software, and for only 1 low price instead of across a few different solutions. This saves time, money and headaches. We're happy to know we're able to support you for many of your project needs, and that you find the Support you receive attentive and friendly.

Regpack is packed with all the advanced registration features you need but it is also user friendly.

Feb 14, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The payments process well and it allows for very advanced registration forms. The triggers are amazing! The design is great and it is very user friendly. They have also added the latest in security tools.

Cons: Needs to support more organizational - cross program/product data analytics. I would love to be able to create a dashboard to compute the metrics I want but I need it to tabulate based on participants from many projects and products.

Overall: Allows us to run our program registration ...

Vendor Response

by Regpack on February 15, 2018

Martin Hi, Thank you for the amazing review! It is a pleasure to work with your organization and team! The constant comments, ideas, suggestions have made us much better and we hope to continue this! Organizational reporting is on our list for sure! Thanks again for the amazing review and we hope to continue working together for many years to come :)

It's made my job much easier since the company started using regpacks

Feb 09, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money

Pros: The forms and lists are very important for my role. I am able to make lists of only the relevant information from the applications

Cons: I get frustrated when I filter something and go back and it is no longer filtered. Its frustrating to refilter each time.

Vendor Response

by Regpack on February 12, 2018

Cindy, it's great to hear that your job is easier when using Regpack. That is what we strive to do for our clients! One of the key ways we are able to save you time is the ability to use your data the way you need. Creating filtered lists of the fields needed to create any list or report is key to automating the registration process. Glad this has been your experience!

So far, it has been good. It has saved SO much time compared to our previous way of registering.

Feb 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Information gleaned quickly; its so easy to see where we are at financially, and how many registrants we have.

Cons: I had to reset many triggers that weren't picking up correctly after set up, so a bit of time was spent triggering things that were already showing "triggered" in the system so the parameters would be picked up by those registering.

It's also challenging for many of our users to go through on the first try without getting frustrated. Some of this is operator error, but some is just the way the screens are set up.

Overall: Its a HUGE timesaver [and sanity saver haha!]. Overall it's a great product. With continued use, I know we will become more proficient with it.

Vendor Response

by Regpack on February 09, 2018

Jennifer, it is music to our ears when clients say they have saved so much time using Regpack. This is why we do what we do! One great benefit to having all of your data in one place is the ease with which you can see your "big picture" of your financials and other data. It is great to know we have helped to save not just your time, but your sanity as well. We will add this to our list of features!

Excellent Customer Service

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to navigate - Easy to add different features and products for the registration process. The language used on the video training are easy to understand and is always available

Cons: It may change some of the characters when using another language. Also, for setting up the merchant form it took time when setting up an account overseas.

Vendor Response

by Regpack on February 09, 2018

Andrea, it's great to hear that you find Regpack easy to navigate! We have worked hard to make our user interface simple and easy to use. Glad to hear as well that our Support database with videos and step-by-step support articles have been valuable to you!

We struggled in the past trying expensive and complex online reg options. Regpacks saved us!

Feb 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very intuitive and simple but yet powerful enough to handle an endless array of events we have on yearly basis. Our customer experience changed "east to west" with an user-friendly front and back-end.

Cons: They don't have a live-person on the other side of the phone to assist us in case you have questions or need assistance configuring your own online registration (which, in fairness, is very rare). It'd be nicer to be able to pick up the phone and have someone addressing the questions "on the spot". You need to leave a message and they will contact you.

Overall: It saved us a good amount of money, critical piece when you are a non-profit organization hosting free (or non-expensive) conferences and gatherings. It is excellent to have access to a powerful tool fully customizable in almost every single way...

Vendor Response

by Regpack on February 09, 2018

Juan Carlos, what a bummer that it took several bad and expensive experiences to find us! We wish it could have happened sooner! One thing we pride ourselves on in the registration software space is creating a product that conforms to you, not that you have to conform to. It's great to hear that you've found Regpack to be powerful to handle all of your needs. Great to hear as well that Regpack not only saves you time, but money as well. For non-profits especially, but for any organization, money is the bottom line. Time is money, and Regpack strives to save you time, so you can make more money!

It was very easy to use the system from the beginning.

Feb 07, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The ability to send auto replies to registrants as they complete their registration. We were able to create a smooth way to communicate with our participating churches to help the flow of information regarding the registrants.

Cons: I have not found anything particular that I dislike. The payment for each time you copy the system seems a little pricey. It seems to me like that should be included in the admin fee.

Vendor Response

by Regpack on February 08, 2018

Michael, it's great to hear that your communication with your participating churches and registrants has been helped greatly by using the Regpack system! As I'm sure you know, sending emails and staying on top of everything can take a lot of time. Our goal with Regpack is to automate these tasks so you can spend your time more productively elsewhere. Glad to hear this has been your experience!

The sales, support, and training teams have all been super helpful.

Feb 07, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It is the only software I found that allowed for use of extensive condition logic in my forms. We have multiple camp locations that have a variety of registration options. Being able to ask "if/then" questions is critical to my forms.

Cons: The user interface on the customer end is pretty basic. I wish it was a little more attractive. It is easy to use however. One unfortunate issue is that the content jumps too much.

Email marketing would be a tremendous asset. I wish there was a way to integrate previous clients and contact lists for marketing purposes. It would be a huge time savings for me to have all of this information in one system.

Vendor Response

by Regpack on February 15, 2018

Kim, thank you for this great review! One thing that sets Regpack apart from the rest of the pack is our conditional logic. Sure every software offers a way to ask a follow up question, but Regpack takes this several steps further to support organizations like you have many variables and want a clean, seamless registration flow. Adding more email features is on our agenda. We do have an option to upload email contacts so you can send previous contacts communications. You can even assign a specific status to them so you can filter based on whatever criteria you like for more targeted messaging! We appreciate your business and feedback!

Overall Great System - very flexible and dependable

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The software integrates wonderful and seamlessly into our current website - no fussing with sending our members to an unknown website for registration.
The back end is user friendly and easy to change around if needed

Cons: Limited PDF reports - always can customize and download to excel, but the PDF download only allows you to download the information and it comes out on individual pages for each registrant. Not a huge deal, but adding the ability to customize those PDF print outs would be awesome.

Vendor Response

by Regpack on February 08, 2018

Brian, thanks for this great feedback! One way we stand out in the registration market is embedding our system onto your website. This seamless integration not only ups conversions rates for you, it's just easier and cleaner for all. Glad to hear this feature is working out well for you. Glad you are finding the back end easy to navigate and manage. Our latest update to discounts and the products redesign is a part of our effort to make our back end that much cleaner and easy to use!

Great product in progress of becoming even better!

Feb 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Internal logic, ability to adapt to our program's needs. A-mazing customer support that is super-responsive.

Cons: Lots of bugs for individual registrants that necessitate a lot of individual troubleshooting, which is time consuming. We're learning a lot our first go around...

Overall: Internal logic, which is super-useful when it works. The ability to embed in our website, which is nice and seamless for parents. Automated emails are great, especially with the token insertions.

Vendor Response

by Regpack on February 08, 2018

Hi Sarah, thanks for this great feedback. Our Support team is looking into some of the bugs you mentioned experiencing. We're happy to hear though that Regpack has really done what our #1 goal is to achieve: adapting to YOUR needs, not the other way around. It's great to know the Support you've experienced has been amazing and responsive, as this is our top priority. Thank you for being part of the Regpack family!

Tough to learn. Training was a god-send. Andrew did a great job.

Jan 25, 2018
2/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money

Cons: Hard to manage, little can be customized. The support staff was not trained properly. Had few answers and didn't check that work she claimed to do, was actually done.

Vendor Response

by Regpack on January 30, 2018

Brian, thank you for the honest review. We are sorry to hear that this has been your experience with Regpack and one of the client success professionals will be reaching out to give you assistance with your system. After reviewing your account, it does seem that a number of suggestions made by your professional project manager were rejected by you, which can cause difficulty at times. We will have a Tier 1 system analyst contact you in order to review these recommendations and see if they can be incorporated into your system. There are times where Regpack is simply not a good fit for your needs. We are the first to say so when this happens since we value your time. When this happens you are entitled to a full refund on all payments. We do not believe this is the case with your system, yet if you and the Tier System Analyst reach that conclusion, we will be more than happy to recommend systems that will work for your needs. Thanks again for your feedback.

BEST customer service! They answered all my questions quickly and thoroughly. I am so appreciative!

Jan 15, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is easy to use, I feel like if I made a mistake I could easily fix that mistake. Customer care group made using this software pretty easy.

Cons: I think you have to have a bit of knowledge about it before setting it up. Isn't 100% intuitive. There were a couple of times I had to reach out to customer service because I wasn't sure how to proceed.

Vendor Response

by Regpack on January 16, 2018

Haili, thank you so much for your review! We are happy to hear the customer support you received felt like 5 star service to you! Our goal is to help each of our clients build a system that fits their needs and their process. From building out your initial draft, to several hours of training before you go live and all the little edits in between, we want to make sure you are all set and ready to begin your registration season!

I have happily used Regpack on and off for a few years for my summer day camp.

Jan 14, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have happily used Regpack on and off for a few years for my summer day camp. Each summer I use it the features have been updated. Parents have been happy with the smooth process and I can easily find any information that I need. By seeting the filters I can see how many kids are in camp on a given week, I can view by age, gender, and pretty much any detail that I have collected data on. This allows me to stay organized and plan more effectively.

Cons: I wish that it synced with Google sheets so that I could share more easily with staff members. Currently, I would need to download any lists I create first. Its not a big deal... just an extra step that I'd love to see taken out in the future.

Overall: Helped us stay organized and create a smooth registration process for our customers.

Vendor Response

by Regpack on January 16, 2018

Thanks for this great review Eli! We take the needs of our clients very seriously, so our constant feature updates (722 updates in 2017 alone!) is our way to ensuring our clients have the tools they need to make registration easy. There is a reason we say Regpack is a "family friendly" registration software. Allowing parents to register their child or multiple children easily is just one way we make camp registration more streamlined and easier for everyone. I'm glad you've found value with our filtering functionality. This is such a great way to find the exact data you are looking for, creating reporting for your entire camp and plan out your activities, counselor assignments and bunks for your sessions.

Worked well for a first time user. Support responded to requests well and in a timely manner

Jan 12, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is turn key from form creation to registration to payment. We needed a platform with good support a robust features.

Cons: I am a new user so some functions are not intuitive to me. I am sure as we use the platform in the future we will be able to use more of its functionality

Overall: We needed a turn key platform that included support. RegPack fit the bill for our needs

Vendor Response

by Regpack on January 16, 2018

Brent, thanks for this great feedback! One of our favorite ways to describe Regpack is that it's an "out of the box" registration software. But this isn't just because we have pretty much any feature you need to register, charge and manage your registrants. It's because Regpack is a software that conforms to what you need, not the other way around. Your need for a platform that would "just work" for what you were looking for, is exactly why we built Regpack the way we did. Happy to hear that Regpack fit the bill for your conference.

Overall helps with mass registration and payment processing.

Jan 11, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I think the software is incredibly user friendly. From the back-end, I was able to figure out how to set up almost everything I needed. It is allowing us to pilot an online program for applications, which is huge for our Foundation. I can't say enough good about the bang for the buck here. :)

Cons: There are frequently freezes/glitches when working from both the front and back ends, which results in having to refresh the page. Frustrating for me, but workable. I am concerned with how this might deter folks coming in to use our system, but time will tell. I definitely am unhappy with some of the inflexibility the system has with regard to editing wording, etc. However, I have been told these are things that may be fixed in the future.

Overall: Great app

Vendor Response

by Regpack on January 17, 2018

Randy, so glad to hear that Regpack is offering you a user-friendly platform for your registration and payments, at an affordable price. Regpack's goal has always been how we can continually provide more "bang for the buck" - meaning, more value for our same low prices we've always charged. We have built the platform to allow organizations like yours to customize their process and grow, as you are with your online program for applications. We're glad you are finding value for your foundation!

My training session with was very effective; she was so knowledgeable and efficient.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like that the software is very user friendly and easy to navigate. I also like that Customer Support has great availability.

Vendor Response

by Regpack on January 17, 2018

Helen we are happy to hear you are satisfied with the training you received. Once a Regpack Project Manager builds out your system, all Regpack admins are given several training sessions before registration goes live in order to ask questions, understand your project and train you on the functions you want to perform: creating and exporting reports, sending emails, managing and filtering users, setting up and managing payments, running statistics, and more. We're glad training was helpful, and that overall you are finding Regpack to be user friendly and easy to use!

It took a season to learn but every season after, using it has saved time.

Jan 10, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is simple and straight-forward. I love the automated emails we can send, especially now that we can copy them into a new project and don't have to re-write them every time. Online payment options are also extremely useful in saving time.

Cons: Still not everything can be bilingual (English and French). Most of the application can be translated for our users but the look suffers from it.

Overall: Time saving, printing and mailing costs lowered (we used to run with paper registrations). It allows online payments which is great for new customers and still allows us to enter payments on the back-end of things if pple still prefer to pay via cheque or cash. It keeps all the information at the same location and enables us to find it easily through customizable reports.

Vendor Response

by Regpack on February 09, 2018

Marianne, thanks for your wonderful review. At its core, Regpack is a tool for any organization to save time, automate their once paper/manual process, and effortlessly accept payments online. Glad to know that our copy project functionality has saved you even more time and allows you to manage your camp easily year after year!

Much needed update to my application process

Jan 09, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that if i get lost they have decent technical support especially considering the cost of the software.

Cons: I am on the east coast and the company is on the west so I sometimes have to wait until the evening to get ahold of someone

Vendor Response

by Regpack on January 17, 2018

Thank you for this great review! I'm glad you have found Regpack's support to be helpful for you in updating your application process. In addition to our direct support, we have an extensive library of Help Support articles, which you can find here: help.regpacks.com as well as YouTube videos to explain common functionality as well as setup of your system. https://www.youtube.com/user/Regpack

Capterra-loader

Been using RegPack for the past 3 years. It's an excellent product and service has been A1.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The support team is excellent in helping us set up our projects. They delivered a product that we can use bilingually too. The user rates are very reasonable.

Cons: I would love the elimination of credit card fees but I probably want to live in a perfect world too. Very satisfied.

Overall: Registration for our event is easier and more reliable.

Vendor Response

by Regpack on February 09, 2018

Brian, we'd love to live in a perfect world as well! Glad to hear that the Support you've received from Regpack has been top notch and you are using our powerful registration system at a reasonable rate! We are glad to have you in the Regpack family for 3 year and counting!

I love RegPack. Using it has made my life so much easier.

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I love most about RegPack is the trigger functionality. I can use triggers to customize my form exactly as I need it.

Cons: I wish that I could get real-time customer service help without having to email back and forth and not getting a response for a day, maybe even two. I wish I could get real-time help over the phone so that my dilemmas would not take hours to resolve.

Vendor Response

by Regpack on January 18, 2018

Charles, we are so happy to hear that your life is so much easier with Regpack! I think most non-profit organizations and faith communities would agree that there are never enough hours in the day to get everything you need done. Add to that, your main purpose is to be present for your community, not buried under paperwork. We created Regpack to save our clients TIME. In fact, we've found that on average, admins using our system save over 60+ hours a month on admin tasks related to registration, payments and applicant management. It's always great to hear that this is happening in practice for our valued clients!

Regpack is always willing to answer emails and has always gotten back to me in a timely manner.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Able to integrate into your website. Fairly easy to understand and work through the backend. Helpful customer service and training.

Cons: Can not trigger emails by date. PDF forms when downloaded do not have names, just a random string of characters

Vendor Response

by Regpack on January 18, 2018

Thanks for this great review, Nic! Embedding your registration directly onto your website vs sending your applicants to a 3rd party website can increase completion by 27%! Glad you are finding this feature useful. We hope you continue to receive the 5 star customer service we are known for, and Support is always available to give feedback, troubleshoot an issue or help you further utilize Regpack's tools.

Useful once you learn how to use it. Very helpful and fast customer support

Jan 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Helpful and fast customer support via email and phone
Many different features to meet lots of different needs

Cons: Takes some time to learn and the many features can be confusing at first
Not all features are intuitive

Overall: Third year using it to register students for educational camps

Vendor Response

by Regpack on January 18, 2018

Thank you for being a long time loyal client and for this great feedback. Regpack was designed as the registration software that does it all and fits any process. Our tools are customizable so you can use the software to fit your process. We're glad to hear that the wide array of features meet a variety of your needs. Please never hesitate to provide additional feedback or reach out to Regpack support whenever you need it!

Capterra-loader

We almost wrote our own software but Regpacks provided most of the functionality we were looking for

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Handles lots of data with ease and makes using that data very simple. It also allowed us to create 60+ View Only accounts so our partners can view data from their organizations as well.

Cons: It does not have the capability to email notifications and to work-flow our application process like were hoping for. But, we expressed that to their development team and are hopeful those functions may be added.

Overall: Quick implementation - we went from signing the contract to being live with taking online applications in days. Now we have a permanent record of the data, we can easily export the data to where we want to use it and we have access or everyone that needs it.

Vendor Response

by Regpack on January 26, 2018

Ryan, thanks for your great feedback! Writing your own software can be a high price to pay to get all the functionality you are truly looking for. So many registration software options make you fit to their process, and not yours. We're glad to hear that Regpack was able to meet your needs without the hassle and expense of building your own solution. It's also great to hear how many people are able to access and view your data, which I bet makes collaboration and working together a lot easier.

We are a swim club with a very complicated rate structure, and RP has been pretty responsive.

Jan 08, 2018
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Affordable. Their programmers have worked with us on necessary customization. We are a seasonal business, so are just starting to look at next season, and see that there are lots of improvements, but we have not tried them yet.

Cons: Because we have different kinds of memberships and extra services, it has been a challenge to program and sometimes it has taken several tries/tests to get things to work smoothly. Also, their constant improvements sometimes get ahead of us (seasonal users), so we have to re-learn how to handle something that is changed.
We have had some problems getting the kind of reports we need, but that may be more our lack of training/understanding. When the funds are conveyed, their reports (but not the actual deposits) with the details have sometimes taken an extra day or two, and the format (which may come from their card processor, not RP) could could be better.
(As seasonal users, our frequency of use, the question below, varies...several times a week during our peak registration time, then very little the rest of the time.)

Overall: Our members get to register online, which some of them prefer to filling out a paper form. (Our swim club has a limited membership, so we do not need it to handle volume or for marketing.)

Vendor Response

by Regpack on January 19, 2018

Nancy, we're glad to hear that Regpack can handle your complicated payment structure. Regpack started out as our CEO's PH.D. thesis that looked at data networks and their connections. This has formed the basis of Regpack being able to create pretty much any logic needed by our clients, in your case, a rate structure that serves your exact needs. For your system specifically, autobilling plays a huge roll in ensuring every registrant type is charged appropriately as well as paying on a variety of schedules and payment plans. Most registration software options on the market cannot provide such comprehensive and robust functionality. We are glad to have you back for your 3rd season with us in 2018!

Very customer friendly!

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 7.0/10 Not
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Pros: Their payments and support teams are really responsive to all questions I might have. They always get back to me in a timely fashion and are very patient in answering my questions

Cons: Some of the payments are confusing for my users. They get frustrated with processing payments. Not sure if there is a way to make it simpler though.

Vendor Response

by Regpack on January 19, 2018

Emily, thank you for this great feedback and awarding us 5 stars for support! Our dedicated Support Team works very hard to ensure we respond to issues quickly and thoroughly. I hope Regpack has made managing your enrollment easier for you!

It is great for what we use it for and customer support is always helpful.

Jan 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the ask me how button a lot. I like how easy it is to use and embed on our website. The project set ups are also easy to use.

Cons: I do not like that you have to fill out all of their information for the second time when checking someone out with a credit card.

Overall: We saved a lot of money by switching to you and it is a lot more user friendly.

Vendor Response

by Regpack on February 15, 2018

Thanks for this great review Madey! It's always great to hear from clients who have saved money by using our system. Creating a tool to automate much of the registration process that allows you to save time is truly priceless when you have an endless to do list to get your event going. It's great to hear as well that the Support tools we have in place have supported you when using the system. A note about payments - we do have an option for zip code only payments, which definitely reduces the amount of manual input when taking a payment over the phone. You can also save payment information for easy future charging, as well as to use with autobill plans!

Easy to use, very scalable, very efficient!

Jan 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This is a one-stop shop for everything you need in event management/registration.
It's easy to set up forms, products, payment plans, and send custom communications to each person. This has made our organization a lot more efficient and saved us an enormous amount of time.

Cons: The software is great, I don't have any criticism of that. However, the customer service can slow things down. Once your account is up and running, the only way to troubleshoot problems (mostly learn how things work) is to send a message to customer support and receive a response 1-2 days later. It would be great to have a live chat feature.

Overall: Saved time. Saved money. Was able to bring in new business.

Vendor Response

by Regpack on February 09, 2018

Ryan, amazing to hear that not only are you saving time and made your organizational processes more efficient, but you have seen a benefit in new clients as well! This is the cherry on top of the sundae for us! The most important goal we have for all of our clients is that we save you time AND money. Glad to hear this has been your experience.

Overall, I have been very pleased with this software. Glad we made the change.

Jan 08, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: It is fairly user-friendly. The training I received was excellent, and the online help has enabled me to figure out other things myself. It has worked very well for our event.

Cons: Not being able to call customer service directly has been an obstacle. Sending an email and then waiting for someone to call me, which always happened when I was away from my desk. It prolonged issues that could have been solved quickly without playing phone tag.

Vendor Response

by Regpack on February 09, 2018

We are glad you made the change too! Our goal with Support is to make the build and training process work for you. Happy to hear that our library of support articles and videos as a supplement to this 1:1 support has assisted you and added value to your Regpack experience.

Capterra-loader

Perfect! If you want to plan an exceptional event and take control, this is the software to use.

Dec 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: It helps you lay out all sections of your event and enables you control everything with efficiency. And it does this with good a User interface.

Vendor Response

by Regpack on February 12, 2018

Emeka, glad to hear you are enjoying Regpack. We work hard to strike the perfect balance between an easy to use interface with a powerful behind the scenes system to support any and all processes you can throw at it! It's awesome to hear using Regpack has allowed you to be efficient in your process and control every aspect of your event that you need!

A decent software.

Nov 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality

Pros: This is a good software for mass registration and sending out emails in bulk. Great functionality and support for the software.

Cons: Partial payments. I really wish it was easy to do them. Additionally, it should have support for accepting payments in other currencies. USD isn't the only currency.

Vendor Response

by Regpack on November 20, 2017

Ayushi Hi, Thank you for the review! We are really happy that the software is doing what it is designed for: taking mass registration, sending out emails and accepting payments. We will contact you to show you how you can issue partial payments. You can also have your users do that in the system through the autobilling feature or by opening the ability for them to issue a partial payment. You can obviously do it yourself in the backend just by clicking the "issue payment" button. We accept multiple currencies including CAD, EURO and many more. When we contact you we will also help you set up the payment in the currency you need. Thanks again for the great review. We hope we can continue to serve you and help you with your registration needs. Best, The Regpack Team

Overall helps with mass registration and payment processing.

Nov 04, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: automated, cc processing, filters, sending mass emails (I wish you did not have to create it first). I like that we can send parents to our site, registration for parents is relatively straight forward. Payment plans was a great feature.

Cons: I do not like that the account is still considered "active" even if you are not accepting payments. You have to email to "turn it off" and this was not effectively communicated so I feel as though I have been overcharged a lot. Everything is US$ and we are a Canadian company which does not help.
Automated invoices via email was nice but would be better if sent as a pdf. Invoice email triggers didn't always work, and was problematic to trigger for people on payment plans.
The software was meant to improve our mass registration issue and payment processing which it has done, however I wish it did more convenient things like exported class attendance lists (no cvs that need to be manipulated), had staff management or ways staff can sign contracts and upload information, was straightforward in adding additional programs that existing users can sign up to, better ways to deal with medical reports for campers.
We recently added some new programs and there isn't a simple way to do this without creating a new project. A new project is an additional (not communicated to us during demo). We have used for 1 summer and I foresee having issues with parents signing up next year. Better communication and videos on how returning campers can sign up quickly using their past info would be helpful.Overall we budgeted for this software based on prices that were communicated to us but have been experiencing several unexpected charges, making us question if we choose the right software

Vendor Response

by Regpack on November 06, 2017

Abena, thanks for taking the time to share. Pricing and procedures are all clearly noted Terms of Service document that you reviewed and signed. I'm sorry this wasn't made clear to you and if you have questions or would like to review your Terms, please let Support know. As we are a US-based company, our listed prices are in USD, however, you are processing your registration payments in CAD. The ability to charge in multiple currencies is a unique feature of Regpack! I am glad to hear your feedback that Regpack did what it was intended to: allow for mass registration and payment collection. It sounds like Regpack is able to provide class attendance lists, sends payment invoice emails and reporting as well. You are able to use Regpack for your staff, including using our e-signature widget to have staff sign contracts and our upload tool so they can upload documents. We are happy to work with you to make your registration easy and seamless! Thanks for your feedback!

Training and PM setup was great!

Nov 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use makes and helps me use my time more efficiently. Also customer reps have been great welcoming me to Regpacks. Working with my PM was effortless. Jeree was a great trainer and made things easy to follow and corrected things that could greatly impacted our brand!!!

Cons: Only Con is a easier way to use partial payments. Other than that I'm happy with the overall use of the product and service.

Vendor Response

by Regpack on February 12, 2018

The best feedback we get is when Regpack makes our clients more efficient! We built Regpack to support organizations that have better things to do than paperwork and chasing after their users for payments! We're happy to hear you've experienced the efficiency Regpack brings to organizations coupled with our amazing Support and training!

Great product! Would recemmend

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Really love that the product embeds into the site directly. I able to keep our branding consistent within our event website.

Cons: Some of their marketing material is more geared towards camps / church events which made it a little difficult for me to convince my superiors that is well suited to our business needs.

Vendor Response

by Regpack on February 12, 2018

Scott, thanks for this feedback! One way Regpack really stands out in our field is with embedded registration. We understand how important it is to keep branding consistent, and to make registration as easy and trust worthy as possible. Having your registration forms directly on your event website helps achieve this. Glad to hear this is one of your favorite features! We're glad you were able to convince your superiors that Regpack is a good fit for your needs. While we work with many camps and churches, the beautiful thing about Regpack is it can be adapted to almost any organization's needs. Our conditional logic functionality + the ability to embed, makes Regpack a perfect fit for almost anyway no matter what kind of process they have. Thanks for making the case for us!

RegPack has been a godsend! The support has been great!

Oct 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: This software invoices! It's easy to learn and use!
The fact we have 24/7 customer support is one of the number 1 reasons we chose RegPack. Project Mangers have been on top of it since the very beginning!

Overall: Invoicing

Vendor Response

by Regpack on February 12, 2018

Taylor, what fantastic feedback. Thank you! We love that Regpack has the ability to invoice too. Integrated payments mean less time on your end chasing down unpaid balances, and less time administrating the invoice and payment process. Your data is all in one place too, registration and payments together. This makes for seamless reporting. It's great to hear that you have enjoyed our Support as well. We love our Project Managers as much as you do, and work hard to be on top of each one of our clients builds to make setting up your projects easy and fast!

Great system!

Sep 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy! I don't have a lot of extra time and this system is great for my busy life! I would definitely recommend to others

Vendor Response

by Regpack on February 12, 2018

Carolyn, this is the exact feedback we love to hear! Our goal with building Regpack was to make our clients lives easier and save them time! We appreciate your recommendation!

It's a piece of cake to use, but a limited number of flavors are available.

Aug 31, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's pretty powerful for its simplicity. The options are logically organized, and appropriately labeled. Service has been very responsive and helpful. I've also seen many enhancements added, though not many apply to my needs.

Cons: Its simplicity comes at a cost of flexibility; the number of available display options is quite limited.

Overall: Automated registration

Regpack is really good. Lots to learn and the videos are excellent.

Aug 30, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: That I am basically hands free. Registration is easy, usually, for my clients. For the most part the software is intuitive.

Cons: That it does not work on all web servers. I have had lots of issues with clients having to change their browser in order to register.

Overall: I can refer my clients to the site rather than explaining things to them over and over. Once it is all programmed, it is easy to use. More help videos, at a slower pace, for set up would be awesome!

ps add "training", "facilitation" to your industry choices. Education Management is not really what we do but I had no other choices.

the program is easy to use and very user friendly, customer service good when can get ahold of them

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: it is easy to use, user friendly, easy to navigate and draw reports from, can filter in may different ways to get the information you need quickly and efficiently. customer service is always very friendly when you can get ahold of them.

Cons: the software is great. the only issue i have encountered is that after we closed the account from our first event, we continued to get charged and then i had to call customer service when i needed to reinstate and they said for some odd balance would be removed no problem, which it was but getting someone from customer service to respond was not as easy as hoped.

Overall: hosted a successful conference for cancer research and fundraising.

Just finished my training with Jeree Joynes and she was very patient and thorough..Kuddos!!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to register and send automated emails to participants and choose who will receive what and how.

Cons: None so far that we can see. We are still in our beginning setting up stages, but as we move further in the program we will be sure to let you know.

Regpack contacts are very patient and helpful!

Aug 11, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall the software is user friendly and the tutorial with Jeree was clear and straightforward.

Cons: Some of the conditions/triggers seem limited in our particular situation. In addition, we would like our registrants to be able to view our courses on Regpack without purchasing them until our registration opens.

Great product excellent support

Aug 08, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Value for Money

Pros: Ease of use. The software is very user friendly and the support team is amazing. Very easy to use and customers love it

Our needs presented a challenge, Regpack worked with us create a good compromise solution.

Aug 08, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Overall visual appeal, functionality for cost, ease of use in admin maintenance, flexibility in billing, and overall system capability.

Cons: Would like to see a more customizable scheduler widget (more geared towards multi-day, academic-style calendar in our case), more robust data export (system was unable to export the data for certain more extensive reports in a single export, but rather could only handle 100 or so records at a time), and would like a more intuitive interface for creating reports.

Overall: Great improvements in our organization and our programming were made in productivity, efficiency, accuracy of records, communication with customers, billing procedure, and registration efforts. We also gained knowledge online registration software solutions in general, and are better-educated and more experienced consumers thanks to our work with Regpack.

RegPack is helping us streamline our camp registrations

Jul 24, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: The logic-based platform allows us to create an intuitive front end interface for our customers.
You can "archive" users when they are not actively participating in programs to save money.
We are able to use the system without payment processing and complete our payment processing on site.
We can manage camp registrations and communicate with customers more efficiently now.

Cons: There are a few reporting features that we would like to be more customizable, but they wouldn't be a problem for RegPack admins who do their payment processing through RegPack. There are also a few other minor issues that the development team is working on regarding our users' front-end experience, but nothing that's super critical to our operations.

Great Application Software!

Jul 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love being able to have so much control over the forms without having to contact a tech. The filters, emails, and report functions are also super easy to use and convenient.

Cons: Don't love the payment processor regpack partners with. The file upload function could definitely be improved.

I went from not having any experience in Regpack to being comfortable using it within two hours.

Jul 19, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: I liked the search feature the best, but being able to filtering and create reports was also extremely helpful.

Cons: I didn't like the fact that after using it for months in Internet Explorer, on the day I needed it the most, it would no longer allow me to log in via IE.

a powerful tool in streamlining the registration process for computer novices

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: users can easily understand how to register; the basic system is initially set up by RegPack staff; tracking class rosters and payments by users, re-assigning children who were improperly registered, and sending automated invoices are all very easy to do; this has the power of a database without the complication of learning how to manage a database; easily pull data in a csv or pdf format.

Cons: It can be confusing to understand the process of which RegPack staff is working with you at different points in the process, and how to get help when needed. There is no simple way of assigning priority registration to a sub-group.

Overall: One person can now manage our semester registration, instead of 2-3 as in previous years.

Fulfilled... this system has helped us grow and be more efficient in serving our customers.

Jul 18, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The filter system is extremely helpful. I like having the registration and payment system connected. I like being able to see the email communication "history" on each account.

Cons: I would like to send an individual direct email to a person without having to create it first. It would be nice to have that ability.

Overall: Efficiency, excellent accounting tracking, ease, better communication, and more.

Regpack has simplified my job immensely. Well worth the money.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Regpack has simplified my life as Production Manager for two fairly large projects that include registration materials and fees. Everything happens electronically. No more shuffling through DVDs, CDs, application forms and checks. Regpack allows you to categorize your users so that you can quickly pull selected groups from the whole. This is extremely helpful. This software is pretty straightforward and easy to navigate and manipulate. The staff is extremely responsive and helpful and quick to handle any issue that might arise.

Cons: The one area in which I have had to change how I work to accommodate the functioning of the software is in uploading footage. I have paid the extra fee a few times to lift the cap so that applicants could upload and submit bigger files, but after having to troubleshoot with regpack staff and go back and forth with applicants I decided to only accept links and not allow them to upload footage. While this is unfortunate, accepting links has worked for me and has not affected my overall opinion of the product.

RegPacks is a great system. The triggers, e-mail capabilities and so many other features are great!

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The triggers, ability to apply different discounts, customize products and e-mails, track progress/growth; easily see which classes are filling and which need more marketing; ability to 'trigger' e-mail to admin for special needs student alerts and so much more.

Cons: Every once in a while there are glitches or small errors in the system. When I try to clearly send an e-mail to support about the issue, I sometimes get replies that make me think Reg support team did not ready my note very carefully. Then there is a fair amount of back & forth before things get worked out. This can be frustrating when time is critical.

Overall: Ease of registration management and tracking income/headcounts. Ease of managing forms: liability, medical, etc. Saves time.

RegPacks makes it easy for us to sort our leads and pull reports quickly and efficiently.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to use once you learn how to navigate the platform. The program gives me the ability to sift through large amounts of data quickly

Cons: None that I have come across that are essential. The only con for me is that I cannot set reminders and automatic reports to appear on my screen for various objectives

This was the first time that I needed to use a registration site and RegPack made it very easy.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease for end user to register. When I help develop the registration site for 2018 I will ask to have a little more detail to be added.

Cons: I wish that I would have paid closer attention to the final messages that were going out to the registrants. I will be more detailed next year.

Overall: Ease of use for the end user.

Best tools available on any registration software I have seen.

Jul 17, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: The tools on the back end are super helpful and have completely eliminated the need for administrative support in our camps.

Cons: The registration implementation into my website is sometimes buggy, has been improved, but I still run into problems.

Software works well, requires a bit more front end work than we were led to believe when signing up.

Jul 17, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use and functionality. We like how the projects can now be copied to future projects. Searching works well.

Cons: Very hard to talk to customer service. WAY TOO much time has been wasted emailing going back and forth with service. Sometimes a what could have been a 2-minute conversation takes 2 or 3 days to get resolved and that's not counting the weekend!

Overall: Online registration software. Before this, registration was done via email.

The system is a robust, feature rich system that can handle everything that we have thought of.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The amount of features exceeds our ability to dream up what to do with it. We have yet to come across the functionality that is not supported

Cons: The variety of features makes it more difficult to configure by oneself - not always easy to get support when setting up a new program.

Overall: Online automation of registration - ability to accept CC payments and manage manual payments as well.

The customer service has been GREAT! The learning of system takes time, but we are happy with it.

Jul 17, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Customisable! We are a VERY small camp and have a lot of special needs campers - so this system is great for getting all that detail from campers.

Cons: Our campers/parents have a hard time navigating it and get confused easily about how to register a camper a second time - they end up creating a new camper because they are not directed to their dashboard when they log back on. I spend a LOT of time trouble shooting via email/phone just to get them back on track. A short tutorial video for the users would be REALLY helpful!

The customer support has been amazing. I have used Regpack for over 5 years.

Jul 17, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to filter and message campers. The ability to see who has paid and who has signed up and not paid.

Cons: The ability only email past campers who have signed up for the current year as a reminder to sign up.

Overall: Organized camper information

We have used Regpack for 3 years. It's easy to adapt to our needs.

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: I like the adaptability and the flexibility that they give the administrator to make changes. Once you learn how it works, it's easy to set it up for your own needs.

Cons: The customer service is very slow and unresponsive. Our window of use each year is pretty narrow, but when we need it, we really need it. It's difficult to get support to understand that so in the middle of the crunch, if there's a problem, you have to scream pretty loud to get help. Customer service for this type of product is vital. Regpack needs to focus on this area, but no matter how many times I ask about it, they don't seem to care.

Regpack is the perfect solution for our complicated summer camp registration.

Jun 29, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: Regpack easily organizes every aspect of my summer camp registration. I'm able to track payments, fundraising credits, notes about a camper, email the users and so much more. I also love that my users have the option to sign up for automatic payments and that I can sort the users in so many different ways.

Cons: The only part that I find challenging about Regpack is if I have a need to speak with customer support. All of Regpack's support is email based and sometimes, explaining your problem via email is very challenging and quite time-consuming to communicate with words.

Regpack has worked with us to create an effective registration system that fits our personal needs.

Jun 22, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like most how Regpack is flexible and helps us make the system work for us. Regpack has helped increase the quality and consistency of our communication with families and the doctors with whom we work closely. It has provided us an easy way to make sure we have the information we need to serve the maximum number of campers to the best of our ability. We have served more children, quicker, with the Regpack system, than ever before.

Cons: Occasionally it takes a few days to get a response from the support team for general assistance, but my account rep is always there to lend a hand.

Has been a great tool for our camps for users to register online and the option to pay online.

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: That you are able to customize the product for each camp. Another feature that I like is you are able to open and close your account when the camp starts and ends. I also like that you are able to make reports that are custom to what you need.

Cons: A lot of users sometimes have a hard time logging back in to register for additional camps after signing up the first time. Sometimes it is difficult to understand the total order and what is paid in the account. Having no option in reports that can show who paid by credit card or checks.

Overall: Increasing our number of campers by allowing the option for uses to pay online.

Still learning to use the software but enjoy the ease of processing registrants.

Jun 21, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The time it allows me to do other aspects of my job. It is like having another employee to help with the work load. No more trips to the bank with checks.

Overall: It saves me time and money by not having to print off so many pages for everyone. Record keeping is much easier.

Regpacks made our church outreach event registration counts accurate and non labor intensive.

Jun 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The flexible month to month usage without monthly or annual contracts. Is the condition of questions leading to other questions based on registrant response.

Cons: Back end user administration does not have all the features today's technology offer. Not being able to have two forms for two different registration events.

Overall: The products for our two annual event are no charge to the people attending. Therefore product count was very important and the number of people coming was also very important. Prior to Regpacks the counting was done manually. One year we ran out of product. The second largest benefit with RegPacks was the reduction of paper use. RegPacks eliminated a paper registration form and eliminated the duplication of the completed paper form.

Vendor Response

by Regpack on June 22, 2017

Hi Misty, Thank you for your feedback! I wanted to respond to the con you mentioned, about not being able to have 2 forms for 2 different registration events. This is actually possible! Our conditional logic allows you to present any form you want to any user, based on their answer to a previous question. If you have a user registering for one, or more events, you can show them the forms they need to complete based on the events they will attend. Alternatively, we can help set up a unique registration application per event. Our new release copy function will allow you to set up one event and everything can be copied over. Forms, fields, products, emails, reports and so much more. The system even remembers if they have registered in the past for another event and can port over their information. A member of our support team will be reaching out to you to help you create the forms you have in mind so you can get the most out of Regpack!

The program is not particularly intuitive, but features are great and tech support is excellent

Jun 21, 2017
4/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: How customizable it is, the variety of features, and the extensive, unlimited customer support. It really does have almost unlimited features that are well worth taking the time to learn how to use.

Cons: It's not as user friendly or intuitive as I would like. It's a bit clunky at the back end. It requires a fair bit to understand how it works.

Our third kids' camp season working with Regpack - we are pleased and plan to use in the future!

Jun 20, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Visually easy for our registrants to navigate the registration form. Form is clear and not cluttered. Registration is on Regpack form is fun!

Cons: We are located on east coast, Regpack is located on west coast - time difference sometimes inconvenient for questions or problem-solving.

Overall: Ease of annual camp registration set-up and use for our guests.

Great! Quick time to deployment, and startup. Good user management. Easy to create events.

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. The ability to quickly manage time slots, and products for training. Registration reporting is a dream.

Cons: Software needs the ability manage simple email campaigns. We would like the ability to send out SMS messages too.

Some great but some very frustrating features as well.

Jun 20, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Price point is fantastic, Comments session of each person is good. I like color coding by the number of forms completed by clients

Cons: No phone support. Certain glitches have not been resolved after 2 years. Unable to add cart list to e-mail with amount due deleted

Overall: Enrolling Clients

Regpack has been a great improvement for our event! Wish we had changed sooner!

Jun 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to use and the support has been great. It's very flexible. It's easy to take payments. It's easy to keep track of data. It didn't take me long to figure out how to make the system work for me. I like that they helped me get it set up initially, but I have control now and can make changes as I need to make them.

Cons: There are a few features that I wish would be added (people can't just opt to pay a set amount, I can't move registrants from one "family" to another, they don't have an option to take credit card payments via a swipe, etc.), but these are all manageable, and I think that they probably will be added in the future. They are always making improvements.

Overall: This software is extremely easy to use and allows me to have control over changes that need to be made. Yet, there is also great support. So, it's the best of both worlds!

Functional

Jun 09, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: RegPack has all the features needed to execute an event. The frontend is professional and provides the end customer with my companies look and feel. It has many features that allowed me to provide our end customer with an easy registration. The backend setup is easy to download reports.

Cons: The setup is not as easy as they make it look. They often make changes, so it's always a learning curve to overcome. They do take recommendations and there are some things that they should implement to make it better.

Overall: Registration tool is the key for my company.

Just spent my first day using the product. Having some issues as the campers register.

May 14, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like the reports that it can develop. It is user friendly. I like the help option and the training that was provided and how quickly the trainers respond.

Cons: It is showing that I owe campers money right now. Only 3 campers have registered so far. 1 I have had no issues with, but two of them say that I owe them when really they should owe me

Vendor Response

by Regpack on May 15, 2017

Thank Alana for the honest review. We are happy you are finding value in Regpack. Regpack is a powerful application that allows you to configure it exactly the way you need it to work. It seems that the discounts were triggered to add when the camper is created and according to the above this is not how you wanted the system to work. Your Project Manager will correct this and connect with you to explain how this happened and how to prevent it in the future. It is a simple two click change to make the system function differently (we do have clients that want the discounts to add before other services are ordered which is why this option is possible). Please do not hesitate to contact support at any time (just click the "help" button at the top of the system and send in your inquiry). It is there to help exactly in these types of situations. We look forward to helping you with your registration and making it seamless and easy. Best, Regpack

Excellent customer support and training

May 11, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use and the adaptability provided by Triggers allows for some nice customization. Reports are easy to create, very customizable

Cons: The monthly admin fees add up quickly, especially if more than one admin is needed. The auto-emails seem a bit tricky to set up just right. Users have trouble logging in a second time, for some reason. Perhaps the "Login" or "Register" choices are not clear enough to understand (many users have low computer skills) This survey wants way too long answers!

Overall: Much easier registration process than some systems

Flexible software, excellent customer service.

May 03, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly flexible and was able to handle our somewhat complicated registration process. The interface is clean, organized, and generally easy to use. For our nonprofit organization, the price was within our means; we received great value for our money.

Cons: The biggest problem I had was figuring out how to use filters and reports to get the information I needed from the database. Also, I wish there was a way to delete test entries from the database, rather than simply hide them.

Overall: It saved me from having to process about 250-275 paper registration forms and checks by hand. The people attending the conference were very happy to be able to register online and pay by credit card.

RegPack was great for you event. Customer support was awesome!

May 02, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software was easy to use and figure out. Support was wonderful and responsive when I had questions. I will recommend we use RegPack again for our next event.

Cons: There was no easy way to download the registrants name and make name tags. This should be implemented.

Excellent... Nicole, my project manager, is efficient, timely, friendly, patient, and knowledgeable

Apr 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I'm just realizing how much this software can do, it's amazing, lots of capabilities and uses! It will grow with us, I can see using this for some time to come. I love having everything in one place, camper and financial info. I like being able to click one area and it open ups with the information I need. I feel like I'm always a click or two away from what I need.

Cons: It offers a lot, it's a leap for me to learn all of it. In time I'm sure I'll get a handle on the most important areas needed for our camp and learn to master those areas. I'm hoping that I won't miss using a feature because of all the capabilities available to use in the system.

Overall: Basically having all of our camper information in one place. This is saving us tons of time, our admins can use their time more efficiently than standing over a copier, o trying to manage the accounting. I like the Email abilities. Also, I like being able to see all emails sent to a family,.

Customer Service Excellence!!!

Apr 21, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It was easy for me to follow

Cons: It needs a little more flexibility with some functions.

Overall: Our reps were extremely helpful with any and all my questions. My PM was great and I cannot say enough about how helpful she was and always cheerful as she probably wanted to kill me on some days! Always responsive to my needs and always professional.

Jeree Joynes was very helpful

Apr 12, 2017
5/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Comments: i enjoyed today's training experience with Jeree. Everyone I've dealt with at RegPack thus far has been very professional and helpful. Thank you.

Simple yet powerful

Mar 22, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Simple, relatively cheap

Cons: so far, nothing.

Overall: Regpack has a very slick interface that is relatively flexible yet easy to use. My event's registration was up and running quickly. The staff have been very helpful. I have been a user for a month, and this is exactly what I needed.

I needed the best and got it

Mar 16, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I can manipulate it to meet my needs. Share withs, payment plans, etc.

Cons: there are always a few glitches but they always help me find the solution. I wish they had a call center as opposed to email support.

Overall: I have a very detailed program, hotel blocks, flights, excursions, race registration, shuttles, etc. 2016 was a challenging learning experience, but as the registrations came through I learned how to manipulate the system to work in my favor. January 2017 I began preparing for our registration, which opens in March. Circumstances beyond my control did not allow me to begin editing my registration until a week before my registration opened. SEAMLESS! Corina was amazing and the experience I had from the previous year helped me edit and execute my registration without a hitch. Any roadblocks I hit, she was there to answer. I know I a probably their biggest pain in the you know what client, but I am extremely happy with this system and especially with Carina. She has made my life so easy with this registration. I see it getting better and better every year!

Recommendations to other buyers: As long as they keep on developing and upgrading they are going to be the go-to registration software provider

Best Camp Software

Feb 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: easy to use for both clients and companies

Cons: none

Overall: For years, we have used excel sheets to keep up with our camp registrations. We finally decided to automate the process and chose Regpack. This has been the best decision we've made! We received an amazing project manager that has helped us every step of the way. The software is very easy to navigate and customize. Our clients love it! This software has cut all of our paperwork out! We would definitely recommend this!

First Video Training

Feb 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Rep did a wonderful job of balancing introducing me to the system while answering my myriad of questions. Looking forward to the second training!

INFORM 2017

Jan 18, 2017
3/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It seems easy to use but we have not gone live yet.

Cons: Don't know yet ... Send me this survey in September after the registration is closed.

Overall: My trainer was very good but the format of the training was backward and should have been more complete and ready to go prior to the phone call. I would be happy to talk to someone about my thoughts. Again this is nothing against the trainer it has to do with the order of how the training was presented.

Recommendations to other buyers: I do have training recommendations.

Vendor Response

by Regpack on January 19, 2017

Keith Hi, Thank you for the review and for highlighting where we can get better. We always strive to be as good as possible and implement client suggestions! This is how we develop Regpack and how we also run our training and client service departments, The head of training will be contacting you shortly. We hope that you will enjoy Regpack and if you have any other suggestions please feel free to send them over!