# WellSky Personal Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is WellSky Personal Care the right Home Care solution for you? Explore 272 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews --- WellSky Personal Care 4.4 (272) [View alternatives](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of WellSky Personal Care Ease of use 4.5 Customer Service 4.3 ## Pros and Cons in Reviews JE Justice E Home Health CaregiverHospital & Health Care, 51 - 200 employeesUsed the software for: 1-2 years. “I like that you could upload pictures and speak with your administrator when needed“ June 12, 2026 Angie A Service CoordinatorHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes there are some glitches with WellSky and it makes it very difficult when you are scheduling because you will put in a shift and then it will revert back or it will disappear.“ March 6, 2026 TS Taj S Case managerHuman Resources, 11 - 50 employeesUsed the software for: More than 2 years. “Everything about the software for me has been a huge game changer as a case manager to be able to track clients progress.“ November 4, 2024 LC Laraye C Human Resource ManagerHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “The recent lag in loading we have been experiencing since the open model EVV integration 1 month ago.“ September 9, 2025 JA Justin A Director Of InformaticsHospital & Health Care, 1,001 - 5,000 employeesUsed the software for: 6-12 months. “The ease of use for our staff and how it allows time to focus on care.“ September 8, 2025 AF Adolfo F Business Support ManagerHealth, Wellness and Fitness, 51 - 200 employeesUsed the software for: More than 2 years. “Sometimes, the reporting was not great; if you needed to make several reports halfway, you had to reset everything to get what you sought.“ January 13, 2025 MM Michelle M CEOHospital & Health Care, 51 - 200 employeesUsed the software for: More than 2 years. “Also, fantastic access to training online for product.“ September 9, 2025 SH Sylvie H CEOHealth, Wellness and Fitness, 11 - 50 employeesUsed the software for: More than 2 years. “A lot of bugs and features that were not available“ February 2, 2025 ## Showing most helpful reviews Showing 1-25 of 272 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Bruce A. Owner Hospital & Health Care Used the software for: 2+ years ### "Normally good. Today was a bad day for this web based software." March 29, 2023 3.0 We have grown our business using this software - but it has not been without challenges described elsewhere. Pros Broad feature set. It allows us to run the Client and Caregiver sides of the house, and to grow our Agency. Cons Limited reporting, but that seems to be improving. Often slow. \[sensitive content hidden\] was a horrible day - the software was out about 6 hours in the middle of the work day. Review Source AS Andrea S. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Productivity increased with WellSky" January 11, 2023 5.0 Pros WellSky Personal Care software is user friendly for our administrative and field staff. The real-time results that display missed visits, open visits, completed visits as well as tasks, makes our job easier in providing quality home care services. Wellsky improves productivity and employee and patient satisfaction. It is easy to run reports and check processes. Cons The app for Wellsky periodically goes down. Switched from [HomeSolutions.NET](https://www.capterra.com/p/184920/HomeSolutions-net/) Wellsky is more user friendly compared to HomeSolutions.NET. With Wellsky, our field caregivers are able to clock in and out, mark completed and incomplete tasks and have the careplan in the palm of their hands. Wellsky also made scheduling easier so there are less missed appointments. Review Source JS Jacqueline S. PCA Hospital & Health Care Used the software for: 6-12 months ### "Shoddy App, GPS is Awful " April 22, 2025 1.0 I would rather use something that actually takes you to.the correct addresss but i really didn't like how off everything was Pros They did given detailed information about the clients Cons It was slow.and the gps always got me lost Review Source CW Carlos W. Director Health, Wellness and Fitness Used the software for: 2+ years ### "Great product for homecare management " March 28, 2024 5.0 Pros Ease of use and affordability. Online resources are a great help. Cons Care plan section needs to be more customizable. Alternatives considered [Generations Homecare System](https://www.capterra.com/p/26508/Generations/) Reason for choosing WellSky Personal Care Wellsky seemed like a more complete product and easier to navigate. Review Source KT Kelli T. Human Resources Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Recruitment Review of Product" December 13, 2019 5.0 Pros I enjoy being able to have full access to my clients, caregivers, admin staff profiles in one place. Along with the billing and payroll. We are able to use multiple reports for any project and we can even generate our own personal reports and save them to use the next time. Cons I have not had any issues with this program. Switched from [BOSSDesk](https://www.capterra.com/p/144825/BOSS-Solutions/) The switch was made before i was hired on, so i am unable to assist with this question. Review Source JP Jessica P. Owner Medical Practice Used the software for: 2+ years ### "Worst Software Nightmare Ever!" August 15, 2023 1.0 I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, \[sensitive content hidden\] to be exact, and today is \[sensitive content hidden\], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named \[sensitive content hidden\] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company. Pros At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it. Cons lack of professionalism and accountability from literally everyone at WellSky. Reason for choosing WellSky Personal Care Ease of use. Family room. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I had used Clearcare previously. Prior to merging with Wellsky they were significantly better. Review Source JA Justin A. Director Of Informatics Hospital & Health Care Used the software for: 6-12 months ### "Excellent Tool" September 8, 2025 5.0 This has been a great tool for our clinicians to use to better streamline their workflows and focus on what matters. Pros The ease of use for our staff and how it allows time to focus on care. This has been one way for our clinicians to better focus on care. Cons I do not have any cons currently. WellSKy personal care has worked in the way to best support our clinicians. Review Source Jonathan T. Office Manager Individual & Family Services Used the software for: 2+ years ### "Great software for client tracking!" May 29, 2018 5.0 Pros We use ClearCare as the homebase for our operations. We are able to track clients, employees, billing, payroll, etc. from one piece of software. It has increased the efficiency of our office greatly. Cons Some of the reporting features could use some tweaking , but the ClearCare team is already working on new ways to report and build custom reports. There are times when autofill data doesn't populate correctly, but it is probably a limitation of the way the data is sourced so it is not a huge deal. Review Source Melanie U. Recruitment Coordinator Individual & Family Services Used the software for: 2+ years ### "Love this system and it's always updating and getting better." May 25, 2018 5.0 Pros There are too many features that I like about it. It's easy to use, easy to navigate through, easy to correct your mistakes. Positive changes are always being presented. I love the way it can keep track of time accruals to prevent overtime and the feature that helps find the perfect CAREGiver for open shifts. Cons If you have a new user or someone does not pay close attention when changing a shift, they may change every shift that was scheduled at the same time instead of just that specific shift. Review Source Stephanie D. Office Manager Individual & Family Services Used the software for: 2+ years ### "Organized our processes" June 1, 2018 4.0 Organization of our notes and processes, easy calendar management Pros Profiles for clients and caregivers, ability to keep notes with tags for easy reporting, custom reporting options Cons Can be slow at times, hard to track old client/caregivers, reporting used to be limited but they just released a new version Review Source lG latosha G. rec Mental Health Care Used the software for: 2+ years ### "greta program 10/10 " January 17, 2025 5.0 amzing i love the easy use tutorials and caregivers have no issues learning how to use app Pros easy to use great for keeping track of call off etc Cons no cons a great program for healthcare and medical fields to use Review Source AS Andrew S. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Excellant way to keep track of cases " September 19, 2024 5.0 Overall this is the best system by far that is out there. Its features are thorough and complete to run a business Pros The scheduling feature and clock in\\out featrue is critcal for us for payroll and invoicing Cons Sometimes an issue case response is a bit slow Reason for choosing WellSky Personal Care It has all the necessary things we need to coordinate and run our operations Review Source jD jessica D. Owner Hospital & Health Care Used the software for: 2+ years ### "Stremlined our Operations! " August 17, 2022 5.0 WellSky Personal Care helps us to streamline our day-to-day operations which allows for a better work-life balance among all employees. The software is accessible from anywhere as it is web based and this has been a breath of fresh air since the majority of our work can be done remotely. Pros WellSky Personal Care has streamlined all aspects of our operations. Cons There haven't been any issues with the software other than the occasional service outage which is remedied almost immediately once it is reported. Review Source DD Dee D. Owner Founder Hospital & Health Care Used the software for: 2+ years ### "Choose a different product! " February 18, 2024 1.0 Pros The schedule and how user friendly it is. Cons 99% of it. Especially the technical team who doesn't help fix critical issues in a timely manner! Review Source KS Kristina S. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Wellsky Review" March 2, 2024 5.0 My overall experience is great and I think its a great product in running a home Care Agency. Pros Scheduling, Documentation, Billing and E Payments Cons There is nothing about this system that I dislike or find as Cons Review Source JR Jennifer R. Occupational Therapist Hospital & Health Care Used the software for: 2+ years ### "I can't believe you aren't better prepared for the transition to evv requirements" March 25, 2023 3.0 The clocking in should be attached to the documentation separately. Pros The saving so you don't have to do everything from scratch with really repetitive paperwork. Cons The spots where you can't save and the evv new signature clocking in is terrible. Review Source EE Edward E. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "ClearCare of Jacksonville FL" November 17, 2021 5.0 A great product for any medium size company to run their business. Pros Clear care is easy to use, user friendly. everything you need is right at your fingertips. If you run into a issues they have customer support online everyday to 1pm to answer any questions you might have. Cons The program cost more when you have more clients which can be very costly. Reason for choosing WellSky Personal Care Recommended Review Source SW Shawn W. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "DO NOT SELECT THIS SYSTEM..... GO WITH ANOTHER HOME CARE SYSTEM FOR YOUR BUSINESS" June 6, 2019 1.0 IF YOU ARE A BUSINESS WANTING TO SUCCEED BY IMPLEMENTING SOLUTIONS TO ASSIST YOUR AGENCY ... PLEASE seek other Software solutions. The Customer Service is also a miss due to they neglect if you needing assistance as a previous customer Pros The features to allow the family interaction with the agency to show integrity from the agency. Cons HORRIBLE.. CUSTOMER SUPPORT ( We used this system for approx 3-4 years) Very overpriced... However the clients are given a family room to view invoices, scheduling ect. (BEWARE ...if you discontinue your service and a client needs to access a invoice) \*WHICH IN HOME CARE IS VERY COMMON\* they will not allow access!! This system does not ALLOW you to assist your once paying client at all. PLEASE DO YOUR RESEARCH shop around think about THE LONG TERM!! Would you want to pay good money for the NOW or seek a company that will suffice your AGENCY NOW and LATER. Review Source SC Suzanne C. Accounts Hospital & Health Care Used the software for: 2+ years ### "Customer service is gone" August 1, 2022 4.0 FRUSTRATING!!!! THis company must be too large to be managed well Pros It mostly does what it is supposed to but have have MANY frustrations.. Cons If there is a glitch or an issue, it does not get resoved..you ask for tier two...you get put on a back burner never gets resolved...in all of my years using it, hardly any issues get resolved Review Source KZ Keith Z. President and CEO Used the software for: ### "A software that needs a lot of improvement" February 3, 2016 1.0 We're required to use ClearCare within our franchise system. We used to use another very good software called HomeTrak. Clearcare's shortcomings are extensive and I can't begin to list all of them, but I'll share some so readers get a feel: - Many of the features promoted as making it unique aren't of value because clients aren't interested in using them, or there is some functional reason why they don't work out to actually be used. - Cost is much higher than our prior software yet overall, the extra work we must put into making it function okay requires more time, adding more additional costs. (There are some things it does well such as some of the scheduling-related features, and a lot of the report capabilities are nice). But many areas such as invoicing, care plans, etc. are cumbersome with output that isn't in my opinion good enough to be considered acceptable. - Terms of the contract with ClearCare are horrible and unacceptable. No one in their right mind would agree to them. I signed only because of being required by our franchiser and because I trusted our franchiser to do what was right and necessary. - Clearcare has a clause in our contract with them that says that we as customer exclusively own all rights, title, and interest in and to all customer data, yet regardless, they turn-around and hand client protected data over to others without our permission. - Our conversion to ClearCare was rushed and support at the time was lacking. We ended-up with significant, costly problems such as over a month period where we had to do our payroll manually because the payroll report output from ClearCare was unintelligible. Subsequently there were ongoing issues with it paying people incorrect OT, and more that were due to the payroll report provided to us, not because of anything we did incorrectly ourselves. - Care plans produced by ClearCare are confusing, overly long, don't have good ways to enter much of the important details... - Even little things such as a place to include referrer's telephone extension numbers doesn't exist. There are work-arounds, but these little things add up to a lot of complication, confusion and become ridiculous. Review Source CA Cameron A. VP of Operations Public Safety Used the software for: 2+ years ### "With continually added functionality and tons of integrated solutions, this is an excellent solution for homecare staffing" November 17, 2017 5.0 I've wholeheartedly recommended this solution to others in the industry, and have seen others who make the switch be glad they did. Pros In the 4 years since we switched to Clearcare, we've seen them continuously add easy to use functionality and integration to the platform. The fact that caregivers can easily see (and apply to) shifts we've assigned them creates clarity and accountability. Having an easy way to communicate with staff through both email and text AND have it all stored is such a plus. We're huge fans of the platform, and glad we switched over 4 years ago. Review Source KV Kevin V. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Best of the worst" August 27, 2019 3.0 We have a good way to keep track of metrics, a CRM, and ATS system all rolled into one. Pros Clean interface Easy to adjust schedules for employees and clients Great metrics reporting Task system to keep track of follow up items Cons Repeated performance issues that lead to the software being unusable. They seem to happen almost monthly and have a massive impact on the ability to do business. As I type this review I am unable to load the profile of one of our employees. Review Source JK John K. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Technology Glitch Allows Employees to Clock Out after leaving Client" December 24, 2018 1.0 Pros You can use it in the cloud. We did like the App which allowed you to log in via your smart phone/GPS, but the App has a fatal bug. Cons Currently has a bug which allows the employee to log out after they have left the client premises. ClearCare has been aware of this since June, but they have not fixed the bug so we do not use the App. This bug was discovered when I had several clients complain about incorrect statements. Research indicated that the caregivers were checking out after leaving the premises. ClearCare has taken no action to correct the bug so we do not use the App. I have verified that the bug is still germane. Review Source david E. Owner Used the software for: ### "We have been using Clear Care On line for about 4 years now. We love the ease of use and benefits." March 23, 2016 5.0 We have been using Clear Care On Line for about four years and love the benefits it provides. We did look at many different options for scheduling and tracking billing, payroll and many other areas. What is great about the Clear Care system is that it covers all of the areas we were looking at filling needs for, all in one place. There was a time when we thought to look at other systems to make sure we were getting the most bang for our buck. After looking at and trying other systems we found Clear Care to be far and above the easiest, most efficient, most complete system out of all that we tried. The color coding is perfect in helping to tell a story of what is going on in our business at a glance any time of the day or night. We now have over 200 clients and 270 employees. If not for Clear Care I'm not sure how we would handle all that we do. It actually takes the place of 1 1/2 employees for us. I am very impressed with the consistent emphasis on improving and adding to an already great product. On different occasions we have seen different needs that the system might be able to help us with if certain tweaks were added. Clear Care took these suggestions and implemented them into their system. They listened! I do and would continue to highly recommend the Clear Care system to anyone that is in need of something like this. Review Source BB Brandon B. owner Hospital & Health Care Used the software for: 2+ years ### "Home care review" May 5, 2022 5.0 Pros The ease of which changes and scheduling can be done within the software. New admin staff can easily learn it. Cons New feature requests often take years or go unanswered. I'd love to see a more functional ATS built into it. 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