# Page 2 | WellSky Personal Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is WellSky Personal Care the right Home Care solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews --- WellSky Personal Care 4.4 (271) [View alternatives](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of WellSky Personal Care ## Showing most helpful reviews Showing 26-50 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use MM Michelle M. CEO Hospital & Health Care Used the software for: 2+ years ### "Personal Care operations have become more efficient" September 9, 2025 5.0 It is generally great. Good communication and response to issues. Also, fantastic access to training online for product. Pros That it makes daily operation easy and efficient. It has allowed for better communication between field and office staff. Cons The lag that has been created when we went live with the open EVV system in Tennessee in August 2025. Alternatives considered [AlayaCare](https://www.capterra.com/p/147424/AlayaCare/) Reason for choosing WellSky Personal Care Better options and more user friendly at the time. Review Source Angie A. Service Coordinator Hospital & Health Care Used the software for: 2+ years ### "Easy to use platform" March 6, 2026 5.0 My overall experience is amazing because all of the pros out weigh the cons of this software. Overall WellSky is amazing and I don’t have many complaints. Pros WellSky Personal Care is an amazing platform because it is laid out very well and it’s easy to use. The scheduling part is so easy to use and I love how there are so many reports you can review to see how everything is working for you. Cons Sometimes there are some glitches with WellSky and it makes it very difficult when you are scheduling because you will put in a shift and then it will revert back or it will disappear. Review Source SM Shawn M. VP of Operations Hospital & Health Care Used the software for: 2+ years ### "Personal Care-Non Medical" September 9, 2025 5.0 It has been very easy to navigate in the different areas we utilize frequently. We have found that the tutorial/help section has been very beneficial as well. Pros The new integrations over the last couple of years have been beneficial for our company. ie....billing & scheduling, customer support, bugs & issues. We have not had any security issues in the years with Clearcare and after WellSky took over. Cons Since the new Open EVV began 1 August 2025 we have had lag time while working in the Wellsky system. Review Source JB Jessica B. Business Technology Success Manager Health, Wellness and Fitness Used the software for: 2+ years ### "My thoughts by Jessica" September 10, 2025 5.0 Very positive, it performs the needed tasks of a home health agency well. The WellSky team is top notch and very solution minded. Pros The support technicians they are very friendly and knowledgeable. The product performs the expected tasks well. Cons Wish for faster innovation in the product and quicker break fixes on revenue impacted breaks. Also, an upgrade to the client/caregiver model to other service models of office staff and client (ie medication calls for $300 a month) etc (in regards to billing/scheduling) Review Source ZS Zach S. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Personal Care Platform review" September 9, 2025 4.0 Good. I don't have a lot of complaints on the care side, although there are some quirks. Most of my concerns are on the CRM side. Pros Pretty stable. Mostly easy to use. Signed up about a decade ago and made the switch because of the web based platform. Cons Mobile functionality. CRM platform needs a lot of upgrades. My other CRM's have a lot of AI functionality already built in for marketing. Review Source LC Laraye C. Human Resource Manager Hospital & Health Care Used the software for: 2+ years ### "Wellsky is a Lifesaver" September 9, 2025 4.0 Positive experience, much better in the past year with the upgrades and updates that have been integrated. Pros More user friendly now then perhaps 1 year ago. It makes the office staff job much easier to navigate thorughout the work day. Cons The recent lag in loading we have been experiencing since the open model EVV integration 1 month ago. Review Source AG Angela G. President Hospital & Health Care Used the software for: 2+ years ### "Medium Overall" February 28, 2025 3.0 It is ok just do not see anything better out there. Pros Caregiver Matching, Caregiver onboarding tracking, pre-billing and knowledge base. Cons Buggy, limited reporting, limited support, website on mobile does not work for most feautres. Alternatives considered [SwyftOps](https://www.capterra.com/p/193782/SwyftOps/) Reason for choosing WellSky Personal Care both about the same just do some things better than the other. Review Source SH Sylvie H. CEO Health, Wellness and Fitness Used the software for: 2+ years ### "Frustrated CRM that did not do everything I need to do" February 2, 2025 3.0 I had WellSky for 8 years and at the beginning it was fine but as they try to get better there was issues that would not get resolved. Pros User friendly for 1st time user of a CRM system Cons A lot of bugs and features that were not available Alternatives considered [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) Reason for choosing WellSky Personal Care I thought this was the easiest CRM and I was brand new in the business Review Source TS Taj S. Case manager Human Resources Used the software for: 2+ years ### "Case manager ll" November 4, 2024 4.0 I’ve been using Wells guy for 6 1/2 years now. Everything about the software for me has been a huge game changer as a case manager to be able to track clients progress. Pros Ability to case note for our members and the easy use software. Cons Software offered every thing that was HIPAA compliant. But I would love to see more security. Review Source AF Adolfo F. Business Support Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Comfortable experience" January 13, 2025 5.0 We had a great experience with the software and with the response level of the customer service department. Pros It is a user-friendly software and easy to understand. It fulfills all needs for a homecare service provider to manage scheduling and care plans. Cons Sometimes, the reporting was not great; if you needed to make several reports halfway, you had to reset everything to get what you sought. Review Source AS Amber S. HR Coordinator Hospital & Health Care Used the software for: 1-2 years ### "HR Coordinator " December 6, 2024 4.0 Overall my experience has been pleasant. Pros User friendly, has nice features, easy to navigate and run reports. Cons Sometimes the search bar acts funny and it doesn't bring up someone it should. Review Source AS Andrew S. Executive Director Health, Wellness and Fitness Used the software for: 2+ years ### "Excellant way to keep track of cases " September 19, 2024 5.0 Overall this is the best system by far that is out there. Its features are thorough and complete to run a business Pros The scheduling feature and clock in\\out featrue is critcal for us for payroll and invoicing Cons Sometimes an issue case response is a bit slow Reason for choosing WellSky Personal Care It has all the necessary things we need to coordinate and run our operations Review Source JP Jessica P. Owner Medical Practice Used the software for: 2+ years ### "Worst Software Nightmare Ever!" August 15, 2023 1.0 I can't believe the level of incompetence and lack of care I've experienced with WellSky. It's almost like they don't even have real employees, just bots programmed to frustrate and annoy. My engineering ticket has been sitting there for ages, \[sensitive content hidden\] to be exact, and today is \[sensitive content hidden\], with issues that could potentially harm our clients. Day after day, month after month, we've submitted tickets pleading for help, but it's like shouting into a void.My staff is beyond fed up, clients and their families are on the brink of revolt, and all WellSky does is give me the runaround. I've had to hire extra staff just to navigate the mess this software has caused, and what do I get? A pathetic excuse named \[sensitive content hidden\] who pretends to "understand my frustrations" but conveniently forgets to follow up. It's like they're experts at dodging responsibility.And don't even get me started on their so-called "customer service." When you call, it's either an eternal hold followed by an invitation to leave a message that they'll probably ignore, or you get disconnected faster than you can say "horrible software." You'd think that submitting tickets online would yield some results, but surprise, surprise – nothing happens! It's like sending your complaints into a digital abyss.I'm not just disappointed; I'm appalled at the utter lack of professionalism and accountability from WellSky. Save yourself the headache, the heartache, and the money – stay far away from this nightmare company. Pros At this point, nothing. It's glitchy and their customer service, engineering support, and tech support is beyond horrible. We experience a new issue every day with no way to resolve it. Cons lack of professionalism and accountability from literally everyone at WellSky. Reason for choosing WellSky Personal Care Ease of use. Family room. Switched from [AxisCare](https://www.capterra.com/p/135068/Non-Medical-Homecare-Scheduling/) I had used Clearcare previously. Prior to merging with Wellsky they were significantly better. Review Source JE Jerod E. President Hospital & Health Care Used the software for: 2+ years ### "No other Home Care Platform Compares" December 27, 2016 5.0 A Place at Home chose ClearCare because it was the most comprehensive and user-friendly home care platform that we had seen. It also allowed us to manage our company from virtually anywhere. I knew that ClearCare was the right platform when we realized the ability to track all activity and access all of the data behind it. This has been the number one reason why we have been able to get 100% of our caregiver unemployment claims overturned. This literately pays for the system many times over. ClearCare's customer support has been fantastic. From the on-boarding process through ongoing support, they have been extremely timely, professional, and helpful. ClearCare has They make sure our issues get resolved and even have a ClearCare community area that you can post suggestions for updates. This community area is accessible to everyone and other members can vote on the suggestions that they want to be implemented. ClearCare invests in making their platform better more than any other provider I have seen. Thankfully, we started using ClearCare shortly after starting our agency. It has been a major contributor to our accelerated growth and success. Because of ClearCare, we have had the tools to compete with the industries biggest competitors. Our staff continually finds new ways to simplify their daily processes. It has helped A Place at Home run a LEAN operation. ClearCare continually puts out new tools and updates that help our staff better utilize their time. The more we use the platform, the better and more efficient our entire company operates. Because we continue to be "super users" of ClearCare and utilize all tools available, our time can be better allocated to caregivers and clients instead of trying to manage schedules, figure out payroll, and struggle with billing. I recommend ClearCare to all home care agencies. To those not using ClearCare I ask, "WHY?!" Pros: Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family!! Fantastic company culture! Excellent customer support Family Room Portal Continuous updates and innovation Continually investing in being the best platform available I could go on... Cons: Have not had one that they have not been able to address and resolve. Advice to Others: It's a no-brainer. If you want to be competitive in your market, you don't have another option. Pros Forward thinking Ease of Use Cloud Based Ease of scheduling Ability to manage entire operation All contact management Treats you like family Fantastic company culture Excellent customer support Family Room Portal Continuous updates Innovatitve Continually investing in being the best platform available I could go on... Cons Have not had one that they have not been able to address and resolve. Review Source Response from WellSky December 27, 2016 Thank you Jerod! We love working with your team and seeing your growth trajectory as one of the fastest growing agencies in the land. DL David L. President Hospital & Health Care Used the software for: 2+ years ### "Stuck with this lousy platform" March 29, 2024 1.0 Just bad. I've never once called and connected with a live person. You have to leave a message and then they call you back. Usually that same day. Pros It is designed for home care. Other than that not much good to say. Cons I can't even begin to list them. but in order of importance to me: 1. communication with caregivers and clients is terrible. 2. user interface is from early 2000's 3. inconsistent branding. it's been many years, how about you move on from the clearcare brand? 4. Home Instead is a pretty large client. Maybe you could put our logo on the family room portal and invoice emails? Ugh. this list goes on. Reason for choosing WellSky Personal Care It's mandated by my Home Instead franchise. Review Source JA Jeremy A. Personal Care Director Health, Wellness and Fitness Used the software for: 2+ years ### "Old Reliable" December 12, 2022 5.0 Pros I love all of the integrations available with WellSky Personal Care. Customer support is typically really responsive. The different scheduling views available are great as well. Cons Some of the reporting areas are difficult to navigate and get the exact data you need. Review Source TF Tammy F. Director/Co-Owner Hospital & Health Care Used the software for: 1-2 years ### "I recommend ClearCare because of the robust, comprehensive system. Is is also very user friendly." November 30, 2017 5.0 Compared to our previous software....this software helps tremendously in time savings and in cost savings on the bottom line because errors are fairly easy to find when they are made. I can't imagine doing business with our previous software system anymore....it would not have been possible to grow our business like we have with ClearCare. Pros It is very user friendly. I've been able to train office staff very quickly. ClearCare has helped our business grow with the all inclusive attributes: scheduling, telephony (clock ins/outs), billing, payroll, family room, payment processing, workers compensation safety. The shift reminders and the clock in reminders allow us to be proactive versus reactive. This is so important for us so that we can stay on top of the care that our clients are receiving...nothing is worse than a client calling and saying that caregiver didn't show up. If we see that a caregiver didn't clock in within 10 minutes, we are calling to find out where the caregiver is at and then if needed, we call our client/client's family to let them know what is happening and already finding a replacement if needed. They know that we are looking out for them. I believe it sets us apart from our competitors. From the get go (onboarding) and any continued needs from customer service, has always been handled with a positive, friendly, and helpful attitude! In addition, I love that they are constantly looking at improving; implementing new and more efficient ways of doing business. A recent innovative change has helped decrease multiple steps in finding care (First Come, First Serve). There was little learning curve to it because it is almost too intuitive...but our care coordinators love using it now! Cons Although the payroll is most efficient, there are some attributes that can be time consuming because some of our shifts in our business, are considered daily shifts. Unfortunately, this payroll system is unable to break some things down so I have to do it manually. Review Source BG Bobbyetta G. Administrator/Owner Hospital & Health Care Used the software for: 2+ years ### "Awesome!" February 13, 2018 5.0 Cost savings, ease of use; all-inclusive system Pros We have been a Clear Care Team Member since 2012. I'm still having WOW moments with this awesome system. Clear Care is constantly updating services to meet the ongoing changes in home care regulations. With this system, we have been able to capture full use of Consumer's units. Extremely easy system. Even our most tech challenged employees can use Clear Care without getting frustrated. This system also greatly assists the scheduling department especially with the new features! Scheduling has to be the worst job in this industry'! Clear Care is attuned to scheduler's frustrations and needs. The system is totally mobile so we aren't tied to a desk 24/7. You can oversee your entire agency anywhere, anytime! Our onboarding was smooth and simple. The Agency actually had very little to do! Clear Care's onboarding Team did it all! Customer Service doesn't go away after signing up with this company. Their response time is amazing and they will treat you with honest answers, not some technical babble AND they NEVER blame you, the Customer for any system glitches. I honestly still can't get over the all-inclusiveness of this system! We tried the rest but found the best!! Thank-you Clear Care!! Cons Haven't found any major issues with this software or the Customer Service. On occasion this system runs a tad slowly but that could be internet speed related Review Source JM JEAN-MARC M. Owner Hospital & Health Care Used the software for: 2+ years ### "Review of ClearCafre" February 20, 2020 5.0 Overall I am satisfied with Clearcare but if they keep having outages and do not compensate the user for the inconvenience then this will cause me to switch software in the future. Pros My business depends extensively on this software and we consider it our main business operating software. It is good that it is all web based so that our data which consists of clients and caregivers information is kept safe. You can access the system anywhere there is internet connection. Clearcare has excellent features and numerous reports to many to mention which can help you run your business effectively. Cons Clearcare is quite expensive. Also, recently we have had the system go down several times and for up to a couple of hours on one occasion which means that my office staff cannot conduct business as usual. It is especially frustrating when Clearcare keeps on apologizing but does not prorate the monthly bill for this huge inconvenience. I have complained to their management but they do not budge. Reason for choosing WellSky Personal Care At the time, Clearcare was recommended by our Franchisor and they were going to discontinue support of our older system called BOSS. Review Source MM Mary M. Director of Operations Public Safety Used the software for: Less than 6 months ### "Large California Agency - WE DO NOT recommend ClearCare - Terrible Reporting/No Valuable Revenue Tracking for Multiple Reps" March 10, 2017 2.0 We left Generations to Clearcare, because the staffing and payroll side of Clearcare was appealing. In retrospect, we regret the move. We own multiple businesses, and we use CRMs like Clearcare for all of them, and Clearcare fails in reporting and functionality. If you care about tracking your Sales Reps and their sales successfully and getting real numbers, DON'T USE CLEARCARE! Reasons: 1) if a referral source (person) moves from one organization to another, IF YOU MOVE THEM IN CLEARCARE TO A NEW COMPANY, ALL PAST REVENUE MOVES WITH THEM TO THEIR NEW COMPANY. This is a simple solution, and is crippling for revenue tracking. As everyone knows, referral source (persons) move ALL the time to different hospitals, ALFS, etc, and even work at more than one at a time. You have no options to inactivate a referral source (person) and then add a new one 2) You can not track Revenue by marketer, it is all linked back to the REFFERING ORG/PERSON, which can ONLY HAVE ONE OWNER. SO sales repA gets a referral from sales repB's source, ONLY SALES REP B gets the revenue credit. 3) Reporting for marekting is terrible - this is NO CRM, it is a glorified scheduling program. You can't use reporting elelments from different parts (for example, a field for Clients can't be reported with certain items related to the Referral source...the list goes on and on). 4) search capabilities have major bugs, which leads to MULTIPLE DUPLICATION of clients, caregivers, applicants, referral sources, etc, and causes a nightmare for larger agencies 5) Onboarding - ANDRIA IS AWESOME. Support if so-so, I give it a 2 out of 5, most are quite lacking in knowledge and know nothing about home care industry processes, databases, and offering solutions to the software downfalls. The support has obviously had little training and does not go through onboarding to understand the issues that new users will have, and which would give them a more robust view of Clearcare. Most of the time we just have to hangup because the support is so frustrating, and the emails...they just don't comprehend. Pros The staffing/scheduling module is awesome, but most are. Cons TERRIBLE reporting (especially marketing), restrictive customization (practically none), and just terrible customer service (outside of one gentleman and a lady, who was our onboarder). Review Source RS Richelle S. PT Hospital & Health Care Used the software for: 2+ years ### "Documentation software" September 6, 2022 3.0 Pros The ability to transfer previous documents to new or updated patient chart Cons It doesn’t auto save documentation You have to manually save Would like to see ability to obtain electronic signature from patient \*There is electronic feature for user Review Source LS Linda S. Owner Public Safety Used the software for: 2+ years ### "We have been using ClearCare for about 2.5 years" November 16, 2015 4.5 Pros The best part of using ClearCare is how user-friendly and intuitive it is. Also, I love that you set up the schedule once for a client and don't have to keep "building" schedules each week. I love the messaging feature where you can send a message to a caregiver via either text or email or both and that message and their reply gets automatically stored in their electronic file in ClearCare. It's also nice that you can blast all the caregivers, or a select bunch, at one time to broadcast that you have a shift open. The CareFinder tool is great for matching the service needs of the client with the skills of the caregiver. For example, it would never select a caregiver who is alergic to dogs for a client who has a dog. Clearcare also has a lot of standard reports as well as a good system to create reports based on whatever filter you choose. ClearCare's staff are all very friendly and helpful and will try their best to find a solution to your problem. Cons There are a few excellent reports that I would prefer you could change the date range for. For example, instead of just the the lifetime revenue of referral partners, it would be nice to look at the last month, or the last year. Also for the KPI board, it would be nice to see the numbers for a set period of time instead of weekly numbers. And it would be nice to have the option to count unconfirmed shifts as scheduled hours so I can see the total number of scheduled hours per week without having to manually add the unconfirmed shifts. Review Source JV Jim V. Owner Hospital & Health Care Used the software for: 1-2 years ### "Best Home Care Agency Software System" February 2, 2017 5.0 I have been using ClearCare for about 1-1/2 years. I have used 2 other systems prior to ClearCare. It is by far the superior system. After seeing a demo of it capabilities I saw how much easier and intuitive it is compared to the other systems I have used. Not only has ClearCare continued to provide a great user experience but it has also proven to be much more stable. Probably my biggest complaint with the other systems was the lack of reliability. That has never been an issue with ClearCare. The other HUGE advantage is their customer service. It has been second to none and it started with my on-boarding experience. I had a dedicated on-boarding specialist assigned to my account. We had regular meetings to discuss our progress and to address any issues that came up. He was very knowledgeable and proactive. He usually had things done before I even knew it might be an issue. That high level of support has continued to this day. In addition, ClearCare is constantly developing new ways to make our experience better. The fact that the system is so user friendly and intuitive has allowed me to continue to add clients and caregivers while minimizing the impact on my office staff making us much more efficient. They also provide information about trends in our industry and access to organizations that might help me grow my business. They have truly become a partner in running my business. I would strongly encourage other agencies to give them a try. You won't be dissapointed. Pros Very user friendly and intuitive. Cons The reporting function can be a little confusing at times. Review Source GT Gina T. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Easy To Use!" July 20, 2018 4.0 Love this program! Pros Easy to Use - This software is so easy to learn in no time Quick to Learn - I was able to learn the use of this software very quickly and became confident in my use easily Cons I only have 2 Cons: When you are using this program on a mobile device the dialogue boxes tend to jump around your screen When you are unassigning a shift I wish you could do it directly for the dialogue box on the shift calendar Review Source KZ Keith Z. President Used the software for: ### "Very Nice and Efficient Scheduling Features but Many Issues Overall" March 22, 2015 2.0 ClearCare has a lot of nice features and capabilities. Those that work reliably can make scheduler's jobs pleasant and easy compared to other software alternatives. ClearCare has set a high mark for making things work easily . Unfortunately, having used it for nearly a year and being required to use it by a set date by our franchiser, we've seen a lot of problems. In my opinion, ClearCare has been rushed into deployment and much more testing should have been done before it is ready for actual use. Perhaps some of our issues are due to the rush; rushed, minimal training; and ClearCare needing to try to keep-up with significant growth in their product's use? But bottom line is that we've had to invest much more time to operate with ClearCare than with our prior product with the extra time mostly due to functional issues where things often don't work quite right, and dealing with irate customers over silly little things that should have been better thought-through or that should work right before the software is considered ready for deployment. Simple little things that experienced home care software companies know such as for example to not call adult briefs "diapers" as ClearCare does (it is degrading and we often receive requests from our clients to not use that term) in their inflexible care plans can turn into significant nightmares in dealing with clients. Or the lack of place to enter telephone extension numbers for most contacts. The little things add and add and add until you realize you're spending much more time overall than with our prior product. When significantly higher cost of monthly software lease is combined with increased time spent, it is clear that our total cost to operate with ClearCare is much higher. I very-much wish that our franchiser would switch back to our prior software platform. I'm sure our customers would be happier and our bottom line would look better. Note: I believe that ClearCare may eventually be a fantastic software. ClearCare seems to be trying to add support personnel so as to be able to keep up. We just received notification that we have a new support person assigned and we're hopeful that our requests for assistance will be answered in a timely way, and that problems and issues will start to get addressed with priority ahead of developing more new capabilities that can't be trusted to work right anyway. Maybe in another 6 months or so of testing, ClearCare will be ready for initial deployment. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.