# Page 3 | WellSky Personal Care Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is WellSky Personal Care the right Home Care solution for you? Explore 271 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/reviews --- WellSky Personal Care 4.4 (271) [View alternatives](https://www.capterra.com/p/126968/Non-Medical-Private-Pay-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of WellSky Personal Care ## Showing most helpful reviews Showing 51-75 of 271 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JP Jennifer P. HR Hospital & Health Care Used the software for: 2+ years ### "Review of WellSky aka Clear Care" August 4, 2022 5.0 Good overall Pros Integration for hiring and training with other platforms Cons Load time of pages and being able to search deeper for past employees etc without having to go into inactive and visual schedule could be better. Switched from [eRSP](https://www.capterra.com/p/129443/eRSP/) Product options not avail on ERSP Review Source SB Scott B. Owner Hospital & Health Care Used the software for: 1-2 years ### "Wellsky has destroyed clearcare and ruined all ideas of product support, stay away" October 9, 2021 2.0 Started off great, it quickly turned to crap. I am now looking at an alternative as they could care less about the companies they serve. Pros Used to be great, not much good to say now. Cons Wellsky bought them out did away with any real support. now you submit a ticket and it is closed without any sollutions. You will be lied to about features by sales. I am still waiting for a promised administrator app after a year when promised after 2-3 months. Reason for choosing WellSky Personal Care sales team sold me on the product and explained all the features including coming soon ones. Those coming soon are still not here. They are just a bunch of liars. Review Source SV Susan V. Executive Administrator Used the software for: ### "Excellent experience great value for the money, innovative service" December 16, 2015 5.0 My experiences using Clear Care have been fantastic. The reasons that we chose ClearCare above the other competitors was that ClearCare gave us a better value for our money. Rather than paying for services we wont be using we are just charged per the clients that we have. That way we can add and delete clients when needed. We also liked the initial presentation and how easy and informative the onboard agent that trained us. She took as long as needed until we felt completely comfortable using the system on our own. The customer service were always available any time we ran into a problem or needed an answer. I was never put on hold. They were there to answer anytime I needed them and they still are. I can call anytime and they are so friendly and right there to help me. The customer support and onboard agents did most of the work for me so it was very easy to convert from manual files. We have so much time now to concentrate on getting new clients because we now use ClearCare to do all the work for us. We don't have to be concerned that the caregiver is at the clients home on time because ClearCare reminders let us know if the caregiver is late. It helps with total hours and I love the Carefinder feature where if we have an open shift I just go to the carefinder and put in the hours I need and it shows me what caregivers are available. I was so surprised when we got all our files incorporated that the whole system was so user friendly and so fast. Wow, I cant believe we didn't go with ClearCare sooner. All those wasted hours manually entering information. Now we have a few hours in the day to just relax and catch up on filing or relaxing because ClearCare does all the work for us. They are always coming up with new ways to make things easier for us. We now love to use the tutorials whenever we need refreshing on a subject. The worksafe link is so helpful so that the caregivers will know what procedures to follow. Every month they send our emails so you can enroll in seminars that they have with the latest in the industry so we can always stay on top of the newest innovations. ClearCare has the greatest employees that really are about getting you an answer to your questions. The people that are in leadership are really trying to keep this company on the cutting edge of technology. We are so happy we found ClearCare Review Source VR Verified Reviewer Used the software for: 2+ years ### "Clearcare Software Crashed While Office Closed. No One to Contact!" December 31, 2018 2.0 Pros Ease of Use. Accuracy of Billing and Accounts Receivable. Reports available through software. Positives do not overcome poor customer service Clearcare offers. Cons As I write this review, Clearcare has crashed on New Year's Eve. There is no answer at their offices, and when our staff tries to access software for scheduling, we get a generic message that Engineers are aware of the problem and it is being corrected. The keeping of schedules for our clients dependent on caregivers are relying on Clearcare Software to make sure their schedules are correct. This is unacceptable for a software company who is responsible for the safety of older adults not to have customer support available. We are going with another software company as soon as possible. Review Source VR Verified Reviewer HR Coordinator Individual & Family Services Used the software for: 2+ years ### "Easy to use and navigate!" May 24, 2018 4.0 Pros I like the client and caregiver side details that are available the caregiver portal which has given our staffing department a lot of relief. Cons It is impossible to build in separate information for two clients who live in the same home. We are unable to have our caregivers electronically document on the care provided with each individual and must use paper notes. Review Source JC Jeanette C. Public Safety Used the software for: ### "Love my ClearCare online management system!" February 12, 2015 5.0 Pros As a start-up, small business, the low cost per client allowed me the ability to utilize a "state-of-the-art", very well-designed software solution to manage my home care agency and compete with top franchised competitors. I knew what I was looking for to work "smarter, not harder" when I began my own home care agency, and ClearCare had everything I was looking for and more! I was looking for a management tool that would allow me the capability of accessing company records from any computer, tablet or smart phone for "on-the-go" field management. ClearCare has been instrumental in improving my lifestyle while increasing business. Not only has this software freed up my time for sales and marketing, it has also been an amazing sales tool! The innovative and creative addition of the "Family Room," where client's family members and the agency can hear voice messages left by the caregiver promotes transparency of care, and has helped me manage my clients on a daily basis without increasing staff, thereby reducing business expenses tremendously. All the basics such as scheduling, billing, daily task reporting, telephony capability, caregiver notes are all as "user friendly" as you could ask for. I also enjoy the fact that ClearCare is consistently making upgrades and looking for ways to improve the software at no additional cost to their customers. Their ideas are bright, innovative and always geared to supporting the client and making our jobs easier! Cons 1) As of now, there is no way to decipher between a husband and wife for assessments and care plans when they are being billed as one client in one household. 2) There is no way to schedule an "every other week" shift for co-caregivers. This must be entered manually. Review Source VR Verified Reviewer Office Administrator Hospital & Health Care Used the software for: 2+ years ### "Main Dashboard " November 19, 2018 4.0 They have gotten better with Help desk access and I truly appreciate it. Pros I like the user friendly atmosphere and find it very easy to use. I like how everything provides an explanation via tutorial. Cons I don't like the frequent glitches that take place and the easy mistakes that can take place. Review Source PN Phil N. Owner-Administrator Hospital & Health Care Used the software for: 2+ years ### "One of the Best things that has happened to my agency!" March 21, 2017 5.0 After using two different systems we switched to ClearCare in the Spring of 2014. The difference in ease of use, total functionality, and intuitiveness was what sold us and what has continued to "sell" us on why we use ClearCare. The Wow moment came when we lost two internal staff members within the first year if using ClearCare and ultimately could sustain the loss without replacing those positions because ClearCare is so functional and portable. From the initial setup process to few times we have had to call for help our experience has been supportive and pleasant. It's obvious the support staff are knowledgeable in the use of ClearCare and the back-end processes. The other amazing things are that ClearCare is not static. The new innovations and additions have been many and the ones that we choose to use for our business have worked well. It's nice to work with a thoughtful and intuitive company that continues with new ideas and applications that make this a software that grows with us and the different demands and regulations of our industry. Pros Ease of use and functionality Cons n/a Review Source VR Verified Reviewer Recruitment & Engagment Coordinator Used the software for: 2+ years ### "Clearecare is very useful software. " May 29, 2018 4.0 Pros The scheduling system is great. It certainly helps a business maintain organization. I appreciate all the tracking capabilities Cons The customer service is poor. Anytime you message them you generally get a pre written response that is not helpful and nothing changes. Review Source TC Tim C. President Marketing and Advertising Used the software for: 1-2 years ### "One of the best choices out there right now - Far from perfect, but better than most" October 7, 2016 4.0 Moderately reliable, with only some downtime. Feature set limited but meets bare minimum requirements in terms of home care scheduling and timekeeping functionality. Very inadequate plan of care module. Works very well on small screens with responsive design, making it the best choice if you have after-hours and weekend on-call support staff. I owned a private duty care company in California for 13 years until I sold it in December 2015. Before July 2014 we used the old client-server version of a competing product called HomeTrak and were pretty satisfied with that, but we wanted to move to a cloud-based solution for many reasons. We used ClearCare from July 2014 through December 2015 and it was satisfactory for us. Not amazingly great, but adequate and better than the other choices we looked at. I'm a CPA and a software engineer and I have pretty high standards. ClearCare minimally satisfied those standards, but did so better than any other solution that we considered. Review Source JW Jeff W. CEO Hospital & Health Care Used the software for: 1-2 years ### "ClearCare is the Clear Leader!" January 31, 2017 5.0 Clearcare is the leader of tech within the home care space due to their consistent investment into both their software and also the industry in general. They are consistently striving for better ways to meet the evolving needs of the industry. Our organization is coming up to two years using them . We have five locations and over 400 employees so we know it can handle a good size agency. The only reason I would not give them a perfect score is because there is still evolution happening, but I am frankly aware that they are still leaps and bounds ahead of their competition which I have spent a great deal of time vetting. We anticipate a long lasting relationship with ClearCare. Their customer service and response time has been very good. They also seem genuinely interested in our thoughts and enhancement requests. Pros Ease of use and informatics Cons Somewhat rigid in some of the functions - which is counterbalanced by reliability. Review Source RG Rebecca G. Office Manager Hospital & Health Care Used the software for: 2+ years ### "Sufficient, but could be better" October 24, 2018 4.0 Pros I do like that I can access our information from wherever I am, whether at work, home, or out and about on call, since we serve clients 24 hours a day, 7 days a week. The client assessment is mostly thorough and our employees in the field can access this and their schedule whenever they need to versus relying on a printed version. Overall, it was easy to learn and is very user friendly. Billing and payroll is straightforward and easy to customize. The new reports are also pretty robust. Cons If you have an issue, it will take MONTHS to resolve. You will get a canned automated response from tech support and then it might take 8 months to get closure, if ever. I'm talking basic functioning, like a cancelled shift still showing up on their new app for the employee or not getting alerts when you try to schedule someone when they are not going to be available to work. These were both resolved in time, but I had a lot of headaches in the meantime and had to come up with workarounds. Furthermore, they have a forum for new ideas, but I don't think they actually do much with that since popular ideas that should be easy to implement are often ignored in favor of other "improvements" which sometimes actually cause more problems. Review Source DJ Dina J. Owner Hospital & Health Care Used the software for: 1-2 years ### "Excellent software!" October 13, 2022 5.0 Pros WellSky is extremely intuitive and easy to use! Cons Sometimes WellSky has almost too many little things to know, but that's hardly a complaint. Review Source Racquel R. Founder Used the software for: ### "How ClearCare has improved our business." February 24, 2015 5.0 We chose Clearcare because we needed an integrated scheduling, billing and payroll software then found that it also enables us to track talent management and compliance for state and federal licensing regulations with our employees as well. We then discovered that Clearcare doubles as CRM software as well and allows us to track potential clients, WOW! While onboarding is always difficult and overwhelming when switching providers, the customer service representative was immensely helpful (and patient with our learning curve) through multiple tutorials and implementation with all of our employees. While we experienced some bumps in the road, as any company does, the customer service team has always been prompt to answer questions, research any issues or special requests that we might have and overall helpful to ensure that we have a smooth experience, which is so important when you provide services to an entire state! By enabling our business to integrate the plan of care for clients with their scheduling and all necessary documentation, as well as track all potential leads, our business has grown 300%. This saves our office staff countless hours and saves us the cost of separate CRM software. Clearcare is like having a full time employee to manage documentation and compliance, only we don't have to provide an office for them! Thanks Clearcare, now we can spend more time focusing on business growth and quality care and less time searching for lost paperwork! Review Source JA Jody A. owner Hospital & Health Care Used the software for: 2+ years ### "clearcare" June 21, 2022 4.0 Pros I like the weekly schedules and the reports Cons they do not improvements as quickly as I would like Review Source MK Marcella K. case Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Fantastic, User Friendly " April 17, 2018 5.0 I love the clock in method, I love that it is user friendly. Family members that are not good with technology can still use this product without trouble. This is exactly what we were looking for. Pros i love the tracking aspect of the software. I am more confident knowing where my aides are. I love that clear care is growing with technologically than staying behind. I love the clock in application of the caregivers phones. Cons Reports. I wish it did more standard reports or able to add more fields on the back side of it. For example, Some reports run without the clients name which is difficult to use so then we had to come up with a different way and now it is causing us to run two separate reports. Review Source CR Caleb R. CEO Hospital & Health Care Used the software for: 1-2 years ### "Best In The Business" February 9, 2017 5.0 Clearcare does a fantastic job with the core Homecare needs of managing prospects, Scheduling, billing, payroll, client matching, managing caregiver and client profiles, and managing the hiring process for caregivers. They do a fantastic job of integrating additional services that help streamline and reduce the cost of processing electronic payments as well as workers comp through their WorkSafe program. The Clearcare WorkSafe program has reduced our agencies workers comp payment by 30%! Pros I like the fact that they developed a WorkSafe program that is designed to reduce the overall cost of workers comp for our agency. Because of that we have been able to save 30% on workers comp. Cons The reports section of Clearcare is excellent but definitely, can use improvements. It is not always easy to get the information that you are looking for, and some reports provide numbers that contradict other reports. Review Source SM Sonya M. Hospital & Health Care Used the software for: ### "Office Manager's Review of ClearCare" June 5, 2014 4.5 Pros ClearCare is easy to use and very intuitive. CC meets most of my daily business needs. What I like best is that it's an all-in-one system. I don't have to navigate to multiple places to find client, referral, employee, or applicant info. I just need CC. I always have CC open, as it is an integral part of daily operations. The vendor is quick to respond to emailed questions, and all but once, they have been able to provided me with a solution. I would estimate I've emailed questions 10 times or so in the last 15 years. The caregivers seems to be able to use the system without issue. However, the family members sometimes say they lose their password. When that happens, I don't know how I can help. Cons The back system continues to be an issue. Unless we delete an applicant's email and phone (which is silly because we may want to reactive their app), that person can not reapply using the same contact info. So if someone applies in December, and I deem that we do not need a new hire at that point, I will deactivate their application. If that same person reapplies in May with the same contact information, the app will not go through, so the person will not reapply or will supply us with incorrect contact info. Also, if I hire someone new that worked with one of our competitors that also uses CC, I can't set up the new hire's account because CC says that personnel already has an account. When I asked for assistance on the matter, I was told nothing could be done. Review Source SD Sailynn D. Personal Growth Coach E-Learning Used the software for: 2+ years ### "Could be better" September 9, 2021 4.0 Pros The software works but is very clunky. We had to use a bunch of work arounds Cons It was not easy and things could easily get messed up Review Source VR Verified Reviewer Staffing Coordinator Hospital & Health Care Used the software for: 6-12 months ### "Hate it" June 26, 2020 2.0 Have been using since the state mandated EVV for our field staff. The aides state to me daily how it is always messing up for them. I don't like using it at all Pros It is accessable via a website instead of being on our server. Cons Not user friendly. Upper management likes the amount of reports available, but for daily users both in staffing and billing, there is aLOT to be desired. Review Source BC Beth C. Director Hospital & Health Care Used the software for: 1-2 years ### "Can't say enough good things about this product..." April 7, 2017 5.0 We looked at many products prior to deciding on ClearCare. To be honest the price was a little daunting, but once we understood everything it could do for us, we realized we were already paying money to our office staff that were manually do many of the things ClearCare would do automatically. Once we made the switch, which ClearCare personnel helped us do in a seamless, painless way, we realized how much unnecessary work we were actually doing on a daily basis. We used to cringe when our old product was being updated because the next day there was always a glitch somewhere. Every ClearCare update brings new features and streamlined processes. All I can say is that my office, clients and caregivers love this product. It is worth every penny. Pros Streamlined documentation, payment processing, credit checking, workplace safety and more! Cons It is more expensive than other products. Review Source VR Verified Reviewer Customer Service Manager Hospital & Health Care Used the software for: 1-2 years ### "Clearcare" February 1, 2019 4.0 Pros Scheduling, payroll, invoicing are all super easy to use and user friendly Cons some limitations with reports and limited flexibility. Review Source EB Eva B. Office Manager Hospital & Health Care Used the software for: 1-2 years ### "Clearcare, my introduction to at home software" November 7, 2017 2.0 I was not involved choosing this software for our agency. As a first software it was a good learning experience but I have since found, when looking for a product make sure you ask your questions in order of how often that feature will be used. Fancy features are great, but not when your daily use revolves around things that aren't working at top function. Pros At first i was excited to be able to have everything right at my finger tips as opposed to looking through files and phone lists. Things are labeled well. changin and printing schedules are quite easy. Cons costumer service is not what it should be. Days to answer questions when the product is being used and needs to be functional 24/7. Invoices and payroll were inconvenient, needed done weekly without a bi-weekly option. Review Source DB Deonna B. Human Resources Health, Wellness and Fitness Used the software for: 2+ years ### "Deonna" May 12, 2021 4.0 I use ClearCare everyday and it helps me track pertinent information that keeps us in compliance with state and franchise standards Pros I like how we can create tags to make it easier to run reports. Cons What I like least is that you have to continue to click months until you get back to the year and month you are looking for. It takes alot of clicks to get from 2021 to 2019 Review Source DD Dustin D. Co-Founder Used the software for: ### "Review " November 10, 2014 4.0 Clear Care is a very good system. It makes it very easy to keep track of payroll, billing, and creating reports for your companies growth over the course of time. The scheduling aspect is the best I have seen. I would make a suggestion of an automated phone call as opposed to text messages for reminders of shifts. Text are good, but that is an extra step that if the caregiver states i did not receive a text they received a phone call or message. My one big complaint is the ease of use in regards to syncing clear care and Quickbooks online. I continue to have problems exporting invoices and payments. They have on the other hand provided valuable customer service and have been fast to react when this problem occurs. I just wish the problem would be solved for good. Another addition they could make is a generation of time cards for my staffing business. When I get contracts for nursing homes they need time card records. We use the telephony system, but that is usually a mess because you can not filter clock in and outs for each person. So I have to go through and highlight a clock in time for Sarah and find her clock out time as well. When you have multiple staff members in at once it gets messy. Also, they get a lunch break so if you had an option to auto generate a lunch break that would be great!! In closing, they are a very good company to work with and the service they provide is great. Their response to issues is very fast and professional. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.