j2 Global

CampaignerCRM

3 / 5 7 reviews


Average Ratings

7 Reviews
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 2.5 / 5
    Customer Service

Product Details

  • Starting Price
    $29.99/month/user
  • Deployment
    Cloud, SaaS, Web
  • Training
    No
  • Support
    24/7 (Live Rep)

Vendor Details

  • j2 Global
  • www.campaignercrm.com/
  • Founded 2004
  • United States

About CampaignerCRM

CampaignerCRM provides you a powerful, next generation CRM system that is complete with easy to use features to help you close more deals. You have real-time, anywhere access to your leads, contacts, information, your reports and more. The results - a CRM solution your sales team will actually want to use it. How simple is that!


Spotlight_media_placeholder

CampaignerCRM Features

  • Activity Tracking
  • Campaign Management
  • Lead Capture
  • Lead Distribution
  • Lead Nurturing
  • Lead Scoring
  • Lead Segmentation
  • Pipeline Management
  • Prospecting Tools
  • Source Tracking

CampaignerCRM Reviews Recently Reviewed!

There's better out there.

Sep 27, 2017
2/5
Overall
2 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Comments: Avoid this product

Pros: Becomes fairly intuitive after a short while. The list building feature (my list) is nice. Customer service is responsive.

Cons: Email through Campaigner CRM did not go through to prospects (big issue), dated design and features became frustrating. Social media integration worked for LinkedIn worked and then did not. Customer service told me they were working on it--for more than a year. Twitter integration never did work. This was a main reason for buying the product, thus a huge disappointment.

Campaigning

Jul 14, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Comments: Nothing to be added

Pros: Very robust software program with an assortment of features available. Very good telephone support from individuals who are very knowledgeable of the product and quite clear in explaining how to move forward with problems you may encounter.

Cons: The fact that one has to pay a monthly fee for the product. Would much prefer purchasing the product once and for all as

Great for sales process

Jan 22, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I like the fact that you can set up a sales process. This give the sales people the right tools to move the prospect along.

Cons: I don't like how the emailing tools require you to send out through the vendor. I can understand this for the mass emails. But I would much prefer hitting a button and my desktop email being populated. I never know if an email address is bad or gets kicked back.

Recommendations to other buyers: I would highly recommend for anybody with more then one step in the sales process and any decent volume. A little time to set up but very much worth it.

Good product; wish it had more capability with quoting

Jul 07, 2014
3/5
Overall
3.5 / 5
Ease of Use
2.5 / 5
Features & Functionality
2.5 / 5
Customer Support
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Pros: The email marketing campaign features and the Mylists feature are what we like best.

Cons: The lack of quoting capability. They could have built this in to offer a more rounded software.

Recommendations to other buyers: Seriously consider if you need quoting capabilities. If not, then this is the way to go.

Really powerful with the right amount of effort

Apr 23, 2014
4/5
Overall
3.5 / 5
Ease of Use
4.5 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The product is very powerful, and you can create all of the custom fields you want. The MyList filtering and reporting functions are very robust. I have several daily reports that are scheduled to come to me via email automatically, which keeps me from having to seek out the information.

Cons: The system does have some buggy things from time to time, but customer service has been taking care of the issues within a day or less. Email syncing between the CRM and Outlook can be a little sketchy, but you can copy and paste or just send the emails from CRM and then no problem.

Recommendations to other buyers: Make sure that you take the time to make yours a good implementation. Setting things up on a good base was key to user adoption. I did 3x per week meetings with the users for the first month, tweaked the system to fit their use, and created tools that they use daily to get through their activities in an efficient manner.

Customer disservice

Nov 18, 2013
2/5
Overall
1.5 / 5
Ease of Use
1.5 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Cons: It's been difficult for us to get in touch with customer service or accounting. We have had times when we were unable to reach the accounting department for days at a time. When calling to reach someone to speak to, we were routed to voice mail, and didn't receive a call back, only an email.

Recommendations to other buyers: Be aware of the contract terms which lock the customer into this product. If you need customer service, be prepared to wait several days.

Insufficient Customer Service

Nov 10, 2013
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
Likelihood to Recommend: 1.0/10 Not
Likely
Extremely
Likely

Pros: Robust program with a lot of features. Unfortunately, there are more bells and whistles than needed which overwhelmed my experience.

Cons: I was not pleased with the customer service. There is no way to cancel your account and stop having your credit card charged once set up; there is no online mechanism to even change credit cards or cancel without calling the company. Then, we had to leave what felt like an unending array of voicemails with no one picking up or even returning our calls. There did not seem to be one department in charge to speak with. We were moved from one department to another once we could finally get someone on the phone at all. I sent multiple emails to their "support" email address requesting to be cancelled. When I received no response from the company, I called their parent company J2Worldwide and got to the voicemail of the President. After leaving a frustrated message of my desire to cancel and problems doing so, I received no return call from him or a company representative.

Recommendations to other buyers: Contact the company several times and speak to different departments before giving over your credit card for billing. If they are not responsive up front, then they won't be after you sign up. Don't just rely on the sales person's smooth talking and "fluff."