Who Uses This Software?

Campaigner is perfect for businesses just getting started with email marketing, agencies looking to increase client billing, and established marketers seeking automation, testing & reporting.


Average Ratings

62 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $19.99/month/user
    See pricing details
  • Pricing Details
    900+ Templates A/B Testing Autoresponders Segmentation Reporting
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Webinars
  • Support
    Online
    24/7 (Live Rep)

Vendor Details

  • j2 Global
  • www.campaigner.com/
  • Founded 1996
  • United States

About Campaigner

Campaigner helps marketers unlock the power of their customer data to create personalized, 1:1 interactions that drive incremental revenue, engagement, and increased customer life time value. With almost two decades of digital marketing experience, Campaigner has served as the email marketing platform of choice for over 100,000 customers including some of the biggest brands in Retail and Publishing.


Campaigner Features

  • Analytics / ROI Tracking
  • Campaign Segmentation
  • Channel Management
  • Drip Campaigns
  • Landing Pages / Web Forms
  • Lead Management
  • Lead Nurturing
  • Lead Scoring
  • Multivariate Testing
  • Search Marketing
  • Social Marketing
  • Website Visitor Tracking

Campaigner Reviews Recently Reviewed!


After Campaigner is set up it is easy to use for the most part

May 14, 2018
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Once you have it set, it can be copied and reused from week to week.
I like how you can set up different e-mail addresses for specific communication pieces.

Cons: It isn't easy to set up - and sometimes if you delete a line or something, it messes up the whole page. We've had some issues with space and slowness at times.

My clients use this product to manage their mass marketing email campaigns.

May 08, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There is a lot of customization about when and how emails are sent out. A/B Testing, Segmentation, long term (widely spaced out) campaigns,. The emails that are sent out look professional, and the templates really speed up content generation

Cons: It would be nice to have more customization for the dashboards, Knowledge of HTML can be limiter (not for me, but that's why I got hired so maybe this is a pro :P), occasionally can be less responsive during peak hours / days.

Overall: As a consultant I don't get the direct benifits, but of my clients, more then half use campaigner on its own, and about another quarter use campaigner to compliment another emailing system.

Very user friendly software.

May 08, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: Our organization uses Campaigner pretty regularly and have been using it for several years to send notifications to our volunteers. It's simple and easy to use.

Cons: Some glitches when trying to edit Campaigner message. Doesn't have an autosave function and have to re-enter data often.

Useful platform for contacting my clients and prospects

May 04, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Easy to use, functional. I was able to set up well with lots of help from customer service. Now I am familiar with it and I use it every 1-2 months. I don't believe in pounding people with emails every week. It's great to have the stats from the emails to see how the subject lines are working. I had some problems in the past with some of my lists but that was sorted out with help from sales and customer service.

Cons: It's quite expensive for my small business. Probably need to prune down my databases. I have no idea how to do that and I am not sure if the contacts duplicate between different lists. I really don't have a lot of complaints about campaigner. I find the service way better than constant contact which was awful.

Overall: It helps my business keep in touch with my clients and with people who buy my services

We use Campaigner all the time. It works well for our purposes.

May 04, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's an easy way to reach all of our members. Great for weeding out people who have unsubscribed and figuring out whose emails are bouncing. Appreciate the "view in browser" option for those who have issues with the emails.

Cons: It's a bit of a complicated process, at first, to figure out how to set up an email. Once you've done it a few times it's great, but it's not overly intuitive.

Overall: Ease of mass email communication.

Worst customer service and platform ever - plus they unsubscribed all of my customers and didn't let me know

May 03, 2018
1/5
Overall
1 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Nothing I can think of at this moment. You can see under "cons" what I really think of their product.

Cons: 1) They have terrible customer service. Most of their CS reps on the phone are rude, unfriendly and unhelpful. Their standard response is to tell you to look up one of their online training videos. They don't want to take the time to help with anything or answer any questions. This has been going on for two years. I just spent 20 minutes - yes 20 minutes - waiting for their online chat guy to answer a simple question: "I sent an email in earlier today - can you let me know if you'll respond by email or I need to check your message center, and about how long is your average response time." Yep, 20 minutes waiting for their customer service representative to answer that one simple question. I gave up and disconnected after prompting him multiple times. 2) Last year they accidentally unsubscribed almost all of my customer database - 10K names - and didn't tell me. Because of the nature of our emails, we didn't notice for about two months - what a disaster. They said "oh that happens," didn't apologize and did not give any type of credit. They did, however, restore the unsubscribes as they found the exact time they did it. 3) The platform is clunky and the searches and segmenting are difficult to use. They do not have an easy way to do a date range search for bounces, or other things. 4) We get conflicting answers when we call customer service. In other words - it's a really really terrible platform with terrible people. We've been using ESPs for 14 years. We decided to use Campaigner about two years ago for our customer emailing only, based on someone's recommendation. It was a big mistake. Avoid at all costs.

Capterra-loader

Campaigner is a big asset to what I do every day - try to get my business name out.

May 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, price, and value for money! The setup, input, and reports are easy to use and very helpful.

Cons: The one thing that is bothersome is the "touchiness" of being locked out - but I totally get the reasoning

Overall: Getting my name out

Vendor Response

by j2 Global on May 04, 2018

Hi Kelly! Thank you so much for the glowing review! We are happy to hear that Campaigner is a big asset for you and your business. If you have any suggestions or comments in the future please do not hesitate to contact us. -The Campaigner Team

When we had issues start, we were ignored, then told nothing could be done.

May 01, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much to like. Any other ESP is better off for the money. I guess its a little more inexpensive than its competitors, but you get what you pay for.

Cons: Extremely poor customer service. Constant changes that result in service outages. Terrible deliverability. Weak design platform.
We began to have performance issues, alerted them to the problem, and were told after much discussion that basically they will not help.
We moved to a new provider and our metrics increased by nearly 400%.

Overall: Nothing. We were forced into it when they bought Email Direct.

Vendor Response

by j2 Global on May 04, 2018

Hi Brian, Thank you for taking the time to review campaigner. We apologize for the poor customer service you have received and have passed it along to our team. Your platform feedback is very important to us and it helps us build for the future. If you have any other suggestions or questions do not hesitate to contact us. -The Campaigner Team

Average.

Apr 24, 2018
3/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: It is affordable and the support is 24/7. The reporting is good and it offers A/B testing and segmentation.

Cons: The templates are not great (many are not mobile friendly), the HTML code is sloppy on all templates and they are not easy to use.

Overall: It get's the job done and I am able to send emails with a little bit of extra work on my end. It's not a horrible tool, but there are better ones out there.

Vendor Response

by j2 Global on May 04, 2018

Hi there, Thank you for taking the time to review our platform. We are always trying to make our platform better for our customers. We appreciate the feedback. If you have any other suggestions feel free to let us know. -The Campaigner Team

I have been using campaigner for about 10 years and my experience is always good, tech support great

Apr 16, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: great tech support! I probably would have gone to another service but your text support is so good - I love the fact that I can talk to a real person, I don't have to wait on hold forever and they are always kind, even when I am not such a tech savvy person, they are still patient and helpful.

Cons: the interface is a bit PC, in that I mean it's not very intuitive, it's not visually pleasing, which I think if you want to show people how to send out well-designed pleasing emails to their customer it should be more graphically interesting. I completely create my own emails and I do not use any of your templates because they are not designed well.

Overall: nothing really

Vendor Response

by j2 Global on May 04, 2018

Hi Carina, Thank you for taking the time to review our platform. We love all the feedback and have passed it along to our team. If you have any questions feel free to let us! -The Campaigner Team

It does the job but lacks more advanced platform testing and analytics functionality.

Apr 16, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Scheduling and the ability to send rudimentary test emails is useable and useful. The delivery to our lists and filtering seem robust.

Cons: The lack of specific platform compatibility tests and more granular metrics and analytics makes for difficult post-mortem analysis. The lack of robust A-B and other standard testing schemes is also disappointing.

Overall: No interruption in service when Campaigner acquired our previous platform which we still prefer.

Vendor Response

by j2 Global on May 04, 2018

Hi Allen, Thank you for taking the time to review Campaigner. We are happy to hear the suggestions you provided and we have passed them along to our product team. If you have any additional comments do not hesitate to contact us. -The Campaigner Team

I found it more expensive than other options

Apr 13, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I thought the platform was great and very intuitive. Lots of different options to create professional looking emails.

Cons: My only concern was the cost structure was more expensive than i would have liked. Even though the product is very good i didn't feel the value was there.

Overall: get at getting your message out

Vendor Response

by j2 Global on May 04, 2018

Hi Dan, We are happy to hear that you are enjoying the use of our platform. We apprericate the feedback and will pass it along. If you have any questions or other suggestions do not hesitate to contact us. -The Campaigner Team

easy to use, terrible customer service

Apr 12, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: It is very user friendly and simple to use. I love the reports feature. It is easy to copy and reuse templates and upload photos.

Cons: It has problems with the send feature sometimes and customer service was unable to help resolve the solution.

Overall: I can measure the engagement of my department

Vendor Response

by j2 Global on May 04, 2018

Hi Kelsey, Thank you for taking the time to review our platform. We appreciate the customer service feedback and we have passed it along to the manager. If you have any questions in the future please do not hesitate to contact us. -The Campaigner Team

Mostly Amazing, but Glitchy

Apr 10, 2018
3/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: I love the many, many template options. As someone in marketing, it's important to me that my clients' emails aren't boring or repetitive. The customer service is responsive and helpful.

Cons: It's VERY glitchy. I'm constantly running into issues. For example, I'm comparing people who didn't open our emails in the past three months with the people who didn't open our emails with the company we (foolishly) used before Campaigner. Sometimes when I delete emails, it will put them out of order, and it won't put them back in order without a lot of work. I've been working on this for three weeks. Additionally, sometimes pictures won't load or it won't show that I have any files uploaded. I haven't yet found a way to add social media icons, though some templates offer them, but that could be user error.

Overall: We saw an increase in deliverability when we sent our emails compared to a prior software.

Vendor Response

by j2 Global on May 04, 2018

Hi Sara, Thank you for taking the time to review our platform. We appreciate the platform feedback and have passed it along to our product team. If you have any questions or additional feedback feel free to let us know! -The Campaigner Team

Campaigner is an excellent mass email distribution and analysis tool.

Apr 06, 2018
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Readily available access to usage statistics which allows for improved strategy. Data can visualized on screen providing a quick overview of the campaign's success and can also be extracted and downloaded to excel for further analysis.

Cons: User interface still requires extensive knowledge of html to fully take advantage of it's capabilities.

Overall: Mass distribution and email statistics.

Vendor Response

by j2 Global on April 09, 2018

Hello there, Thank you so much for reviewing Campaigner. We are happy to hear that the platform is working well for you. If you have any additional questions or comments please do not hesitate to contact us! -The Campaigner Team

Easy software that allows me to send and evaluate sophisticated marketing efforts.

Apr 03, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very visual. I can see what efforts have been drafted, scheduled, and sent, and what audiences were touched by each effort.

Cons: Dashboard is too small. We send a lot of emails so the dashboard is never showing what I'm working on.

Vendor Response

by j2 Global on April 09, 2018

Hi Devon, Thank you for taking the time to review Campaigner. We are happy to hear that the platform works well for you. If you have any questions or comments please do hesitate to contact us. -The Campaigner Team

I got a bit lost with the overall design but we have used the system for years and years.

Apr 02, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Does the job for the price point and flexibility. We have explored using other competitors but have never pulled the trigger based on what Campaigner has to offer.

Cons: The overall designing of the email was a bit over my head at times. Also, adding in first names fields was not designed well in the software. If I recall, you could drag that field into the body, however, the correct way to do this was not with a drag. Or perhaps that was opposite, it's been awhile since I used it. Either way, I did it wrong, even though in the email it had the field in place, it actually showed up as, Hi (insert first name) instead of actually inserting their first name. This went out to a large email before our biggest trade show and had so many people forward this back to us. Embarrassing. Now I have to double test but the system should not have allowed you to add this field without it pulling the data behind it.

Vendor Response

by j2 Global on April 09, 2018

Hi Audrey, Thank you for taking the time to review our platform. We appreciate the feedback. If you have any other comments or questions feel free to to let us know! -The Campaigner Team

Great value e-mail marketing tool!

Mar 30, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We found that Campaigner has been very easy to learn and use. There are hundreds of pre-made templates to choose from and customize. It makes sending e-mails a breeze! The reporting and tracking tools that Campaigner provides have been wonderful.

Cons: We have noticed that Campaigner sometimes is very slow to process any action submitted, and have noticed quirky behavior sometimes while in edit mode.

Vendor Response

by j2 Global on April 09, 2018

Hi Marcy, Thank you for taking the time to review our platform. We appreciate the feedback and have passed it along to our product team. If you have any additional feedback please feel free to let us know, customer feedback helps us make our platform better for all users. Thank again. -The Campaigner Team

A valuable tool!

Mar 29, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support

Pros: Ease of manipulation of the campaigns. You can edit easily right from the edit screen, and get things to look just right.

Cons: Limited functionality in controlling your templates, and when using HTML, size is small and difficulty to read.

Vendor Response

by j2 Global on April 09, 2018

Hi Scotty, Thanks for taking the time to review our platform. We appreciate the feedback you provided and have passed it along to our product team. If you have any questions or comments in the future please do not hesitate to contact us. -The Campaigner Team

I've been with Campaigner for years and would not change for anything

Mar 29, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is #1 as well as ease of creating and sending campaigns. I use this software just about every day. I love that I can create new campaigns and send them in the future. I love that I can create campaigns and send them immediately

Cons: There is Nothing I dislike about this software. The price of the software is perfect as well as the ease of creating new campaigna.

Overall: New and repeat business.

Vendor Response

by j2 Global on April 09, 2018

Hi Susan, We are so happy to hear that you are loving Campaigner. If you have any question in the future please do not hesitate to contact us. Thanks for taking the time to review our platform. -The Campaigner Team

It works. It takes some use and practice to become real familiar and proficient.

Mar 26, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It supports key features we need like unsubscribe facility, reporting, etc.
It has supported our email communications and campaigns well.

Cons: Seems very slow to process any action submitted; and can be quirky sometimes...especially during edit mode

Vendor Response

by j2 Global on April 09, 2018

Hello Brian, Thanks for taking the time to review our platform. We appreciate the product feedback and have passed it on to our team. If you have any questions or comments please feel free to contact us. -The Campaigner Team

easy to use

Mar 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The templates are intuitive and easy to follow.
I enjoy the ease with which I can complete a mail out.

Cons: I dislike that I can not cut and paste word documents from word to campaigner.
I wish that it were easier to place media in the mailouts

Vendor Response

by j2 Global on April 09, 2018

Hello there, Thanks for taking the time to review our platform. We are happy to hear that our platform is easy for you to use. We hope you continue to see success with Campaigner. If you have any questions or comments in the future please feel free to contact us. -The Campaigner Team

Making simple format changes is inconsistent and therefore hard to make design look good.

Mar 23, 2018
3/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The reports are a good feature to better understand what people are clicking on and make changes in copy for future newsletters.

Cons: Creating email using formatting tools is difficult and not intuitive and therefore creates frustration.

Vendor Response

by j2 Global on March 27, 2018

Hi Shaundra, Thank you for taking the time to review Campaigner. We appreciate the feedback on our formatting tools and have passed it along to the product team. If you have any questions or comments in the future please do not hesitate to contact us. -The Campaigner Team

nothing special

Mar 22, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: deliverability seems pretty good overall. Importing data is fairly straight forward and i can access user data fairly easily

Cons: quite slow at times. The technology and interface seem a bit outdated and are a bit slow. Things seem a bit too hidden away as well

Vendor Response

by j2 Global on March 26, 2018

Hello John, Thank you for taking the time to review our platform. We appreciate your feedback and have passed it on to our team. If you have any questions or comments please do not hesitate to contact us at feedback@campaigner.com. -The Campaigner Team

Very User Friendly

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The ease of use is the best, the templates for all the holidays and situations rock. It is great how it integrates with our business Facebook also. The tracking features are wonderful, you can see the click rate for each link in the email. The duel subject line option works well. Really like the total package and customer service has helped us every time we needed it. The scheduled sends for future sales or events is a great tool to have.

Cons: I wish it had a spam checker like our old software, which would give you a (%) of spamminess and show you which words were causing the rating. Sometimes we run into glitches using Google Chrome along with spelling/grammar apps, but easily solved by using any other browser or shutting off grammar app.

Overall: Ease of use and track-ability on subject line options.

Vendor Response

by j2 Global on March 27, 2018

Hi Eric Thank you for leaving a review of Campaigner. We are so happy to hear of your success with our platform. Thanks for the platform feedback as well, we have passed it on to our product team. If you have any other suggestions or questions in the future please feel free to reach out. -The Campaigner Team

Great for beginners!

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this for all of our vacation postings. Its very easy to use and anyone can catch on how to work it.

Cons: I would like to see new templates added all the time so I can switch up what I am sending people. I don't know how to code so its limiting.

Vendor Response

by j2 Global on March 27, 2018

Hi Paula, Thank you for leaving a review of Campaigner. We are happy to hear that its easy for you! We also appreciate the feedback on our templates. Look out for new ones added soon and also the release of something new and exciting this summer :) If you have any questions in the future please do not hesitate to contact us!

I LOVE THIS EMAIL SITE!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this for every email blast I send out to customers. Its super easy to use and does the job with great reporting!

Cons: I think it could use some development on the backend to fix the issues with pages not loading correctly. I have to refresh many times to get reports to work correctly.

Vendor Response

by j2 Global on March 27, 2018

Hi Paul, Thank you for taking the time to review our platform. We are so glad to hear that you are successful! We also appreciate the product feedback and have passed it along to our product team. If you have any questions in the future please do not hesitate to contact us. -The Campaigner Team

Much better systems out there

Mar 22, 2018
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money

Pros: Its easy to use and new users can catch on very easily. The templates help out a lot for people that don't know HTML.

Cons: The email system is good at best. It lacks many of the modern features that most others support. They need to do a complete overhaul of the site.

Vendor Response

by j2 Global on March 27, 2018

Hi James, Thank you for reviewing Campaigner. We appreciate all feedback in regard to our platform and have passed it along to our product team. Our goal is to ensure customers have everything they need to become successful email marketers so we take all feedback seriously. If you have any additional feedback or questions do not hesitate to contact us. -The Campaigner Team

I've been using Campaigner for over a decade and I love it!

Mar 22, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Campaigner is easy to use and your customer service is OUTSTANDING! And over the years, you've continued to add more and more features that make my job so much easier.

Cons: I recently had a billing issue where my credit card on file had expired over two years ago and we were not informed. Campaigner still allowed us to use their software during this time, but didn't realize we weren't being charged. I found out when our Campaigner account was put on hold and I had to call customer service. I updated the credit card info and all was quickly resolved. Would've been nice to know before the card expired to avoid the hold on the account and the large sum we ended up owing.

Vendor Response

by j2 Global on March 27, 2018

Hi Kristin, Thanks so much for the wonderful review of our platform. We are so very happy to hear that we are meeting all of your need! We hope you continue to see success. We also appreciate the feedback on the billing system and have passed it along to our team. We apologize for the inconvenience it may have caused you. If you have any questions or issues in the future please do not hesitate to contact us. -The Campaigner Team

Great for older employees

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: My users love using the product. It is really easy for them to navigate and send out marketing materials.

Cons: Customer services needs a little work. The platform needs some workflows added into it and the ability to do drip marketing!

Vendor Response

by j2 Global on March 27, 2018

Hi Oliver, Thank you for taking the time to review Campaigner. We are happy to hear that your users love the platform. We also appreciate the feedback on our support team. The platform does in fact have workflows and the options to create drip campaigns. Contact us at feedback@campaigner.com and we can give you more information on these features. :) -The Campaigner Team

Capterra-loader

We have been using Campaigner for 3 years now and it meets our needs.

Mar 22, 2018
2/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: AB testing has been a plus for us. It is a good price point. The ease of use is good. Reporting and tracking are easy to use and comprehensive.

Cons: There always seems to be a glitch with the software. Something is always in a state of needing to be addressed. The responsive design of the emails could use an improvement - experience issues where the email sent does not render well in mobile. Image formatting never seems to work properly.

Vendor Response

by j2 Global on March 27, 2018

Hello Andrew, Thank you for reviewing our platform. It means a lot to our staff to hear customer feedback. We are happy to hear that we are meeting your needs. We also appreciate the product feedback and have passed it on to our teams. Thanks again for the review and if you have questions in the future please do not hesitate to reach out! -The Campaigner Team

Decent Email Platform

Mar 22, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Pros: I like the fact I can use templates to make my email creating easier. I also like the fact I can import my contacts.

Cons: The layout is sometimes really buggy and doesn't work properly. It needs to be updated or something!

Vendor Response

by j2 Global on March 27, 2018

Hi Evelyn, Thanks for reviewing our platform! We appreciate the platform feedback and have passed it on to our product team. If you have any questions in the future please feel free to reach out! -The Campaigner Team

I LOVE Campaigner!

Mar 22, 2018
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I use this software for all my email campaigns. It has easy to use templates that make emailing SO EASY!

Cons: Some of the templates and the design of the platform look really old and could use a facelift. Otherwise, great platform.

Vendor Response

by j2 Global on March 27, 2018

Hi Ryan, Thank you so much for the positive review of our platform. We hope you continue to see success with Campaigner. If you have any questions in the future do not hesitate to contact us! -The Campaigner Team

We have used campaigner for several email campaigns and are pleased with its performance.

Mar 17, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Extremely
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Pros: The software is quite easy to use, especially for those not so technically inclined. Simple, effective, and user friendly.

Cons: Would like the software to accept files in pdf format. As of right now I have to use a pdf to jpeg conversion program to be able to upload our files.

Vendor Response

by j2 Global on March 26, 2018

Hello there, Thank you for leaving a positive review of our platform. . We appreciate the feedback in regard to PDFs and have passed it on to our product team. If you have any other questions please do not hesitate to contact us. -The Campaigner Team

Campaigner is quick and easy to use, however there are some kinks.

Mar 15, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
Likely
Extremely
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Pros: Ease of use, easy interface to work with, like the social media tracking features, like that it's web based.

Cons: Only works well with certain web browsers or else you risk it not saving things, sometimes even though spacing looks one way in the design view, and you email it to yourself, you discover random spaces that were not seen in the preview.

Vendor Response

by j2 Global on March 26, 2018

Hi Tom, Thank you for taking the time to review our platform! We appreciate the feedback in regard to the browser issues, we will look into that for you. If you wish to reach out to us to discuss this further please email us at feedback@campaigner.com and we can look into what browsers were causing issues for you. If you have other questions do not hesitate to contact us. -The Campaigner Team

It does what we need it to do

Mar 15, 2018
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money

Pros: The program is very easy to maneuver and operate from a new inexperienced user. Anyone can send an email out from this platform.

Cons: After moving on to several different marketing platforms, Campaigner is falling wayyyyyy behind other email marketing platforms.

Vendor Response

by j2 Global on March 26, 2018

Hello there, Thank you for taking the time to review our platform. It means a lot to our team that you are willing to provide us with feedback. All feedback has been passed on to the product team to help with future product updates. If you have any questions in the future please do not hesitate to contact us. -The Campaigner Team

Capterra-loader

I used Campaigner at my previous company to initiate our marketing campaigns.

Mar 15, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money

Pros: The software allowed a wide variety of options when it came to creating, formatting, and sending the right email for our leads. Really had no issues with learning and operating the software.

Cons: The software itself was great, I did run into issues with customer service however. The service people were kind and very competent, unfortunately it just took a long time to get through for my issue.

Vendor Response

by j2 Global on March 26, 2018

Hi Austin, Thank you so much for reviewing our platform. We appreciate the feedback you provided about our support wait times and have passed it on to the mangers of the team. If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can. -The Campaigner Team

Great option for small business

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Campaigner is very easy to use, and offers several options for creating email templates. The customer service is very good, and the pricing is reasonable.

Cons: The templates worked for most of our needs, however it would have been helpful to have more templates offered.

Vendor Response

by j2 Global on March 26, 2018

Hello there Genevieve, Thank you for taking the time to review our platform.We are happy to hear that our platform has the tools to help you and your customers build effective email marketing campaigns. Thanks for the feedback on our templates, we have passed that information over to the product team. If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can. -The Campaigner Team

It's been great for us to stay connected with all of our staff!

Mar 12, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The value for cost! It's there. I think for us as a non-profit it's about providing the best service for the lowest cost.

Cons: Sometimes there's glitches and it's frustrating but the support team is good at helping out. Anything that we've had issues - they help us out.

Vendor Response

by j2 Global on March 13, 2018

Hi Lloyd, Thank you for taking the time to review our platform. We are happy to hear that it has been successful for you thus far. If you have any additional questions or comments feel free to reach out to us. -The Campaigner Team

We send out out HQ campaigns and control of 36 chapters campaigns, Solution worked. The team I wor

Jan 23, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Once it was set up, it was very easy to use. Reporting was fast, once you figured out how to use it. Staff were friendly . Users ( 39) had very little problems using project with minimal direction.

Cons: You cannot delete from list, you just make inactive. Our membership jumps controlled list. removing them would be our preference.

Overall: Ease of mind

Vendor Response

by j2 Global on January 24, 2018

Hi Paula, Thanks for taking the time to post a review online! We are happy to hear the ease of use with our platform and we hope you continue to see success in the future. We also appreciate the feedback in regard to the list management and have passed it along to our development team. If you have any questions in the future please do not hesitate to let us know. -The Campaigner Team

Capterra-loader

Good email marketing software

Jan 23, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Great templates, easy to jump in a use out of the box. Even a novice user can create great looking emails and mange lists

Cons: Free version needs your credit card info which is odd so you need to make sure to cancel if you want to stop using the software. The HTML editor can be a but buggy.

Vendor Response

by j2 Global on January 24, 2018

Hi Patrick, Thank you for taking the time out of your day to review our platform. We are happy to hear the platform has been easy for you to use. We also appreciate the feedback you left and have passed it along to our Product team. If you have any questions or suggestions in the future please do not hesitate to contact our team. -The Campaigner Team

Not so much

Jan 12, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: As a customer you need to have a trial for you to use their product. I am searching for a software that I can recommend to a company but their free trial doesn't have any full features so you can see overall use of it.

Cons: Doesn't allow me to have a full feature of their trial, how will I now if my business will suit for them.

Vendor Response

by j2 Global on January 24, 2018

Hi Stephanie, Thank you for reviewing our platform. We appreciate the feedback and have passed along the feedback to our Product team. If you have any additional questions or comments please do not hesitate to let us know. -The Campaigner Team

Powerful segmentation. Easy to use.

Jan 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is easy to use, it took no time at all to get my account up and running. Before using Campaigner I blasted all of my customers with the same email campaign. Since using the product I was able to increase my opens and clicks by 25% by segmenting my lists.

Cons: I like the template choices but I would love to see more construction themed templates directly in the product.

Overall: Growing my business by getting more opens and clicks. These resulted have substantially boosted my ROI.

Vendor Response

by j2 Global on January 24, 2018

Hello, Thank you for sharing your feedback with us. We are happy to hear that our platform has the tools and feature to help you and your customers build effective email marketing campaigns. If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can.

Campaigner is invaluable in regularly reaching out to my customers and prospects.

Dec 21, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ability to quickly and efficiently frame and then launch a communication to my customers is an essential element that Campaigner brings to the table that is invaluable. This combined with Campaigner' exceptional reporting capabilities provide me with a comprehensive tool that is usable and effective.

In addition, the flexible monthly billing cycle allows me to align my marketing costs with the revenue generating activities that Campaigner aids us in driving.

Lastly, the Campaigner platform is provided at a superb price point. Every campaign pays for itself in short order. All told, it is by far the best use of my limited marketing dollars.

Cons: I wish the Smart Email Builder's canned templates looked more like what is possible if you happen to be an HTML master.

Overall: See review...

Vendor Response

by j2 Global on January 09, 2018

Hello George, Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and features to help you build effective email marketing campaigns. We appreciate your feedback in regard to the Smart Email Builder and have passed it on to the product team. If you have any questions in the future please do not hesitate to reach out to us at feedback@campaigner.com -The Campaigner Team

Capterra-loader

I like Campaigner and feel its benefits are worth the cost. I would refer others to use it.

Dec 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the sort and filter features for contacts. The reports are useful and the most features are very easy to use.

Cons: When sorting contacts, after removing or updating a contact it continually resets rather than returning to the previous screen. It is time consuming when making multiple record updates. I also don't receive notices when contacts remove themselves so I have to look for them monthly in order to remove them from my other list.

Overall: Simplicity.

Vendor Response

by j2 Global on January 09, 2018

Hi Shelley, Thank you so much for taking the time to share your experiences online. It means a lot to our staff that you took time out of your day to post a positive review about our platform. We have noted your concerns in regard to contacts and have shared with the product team. If you have any comments or questions in the future do not hesitate to contact us. -The Campaigner Team

Pretty easy to use.

Dec 19, 2017
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Efficient use of email to spread our message. Easy interactions for graphic designers. Can track monthly experience

Cons: Contacts are not accepted without any explanation. Emails are sent to previous contacts who have been removed from the list.,

Vendor Response

by j2 Global on December 20, 2017

Hello Michelle, Thank you for taking the time to review our platform. We are happy to hear the platform is easy to use for you and your team. If you have any questions or concerns in the future please do not hesitate to contact us! We will be more than happy to help if needed. -The Campaigner Team

Capterra-loader

Best semi-automatic email software

Dec 18, 2017
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The interface is easy to use and easy to navigate. Imports are the easiest of any software I have ever used including some higher end software.

Cons: The one thing I would say that is a con is building campaigns is not as easy as some programs. The campaigns should be more step by step then the way they are now.

Vendor Response

by j2 Global on December 19, 2017

Hi Phil, Thanks so much for reviewing our platform. We appreciate the feedback you provided about campaign building and we have passed it over to our product team. If you ever run into any issues or have any questions at all please do not hesitate to contact us! We will be more than happy to help in any way we can. - Campaigner

It has been great so far. No issues

Dec 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Seems easy to use, and I have experienced no problems yet. Having been switched over from MailerMailer.

Vendor Response

by j2 Global on December 19, 2017

Hi Chuck, Thank you so much for leaving a positive review of Campaigner. We appreciate it very much. If you have any questions in the future or run into any issues at all please do not hesitate to contact us! Our support team is available 24/7. - Campaigner

Easy to use and upload information

Dec 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Available when we need it and easy to upload information. Able to add and remove contacts easily as our list grows but we do have to remove client information.

Cons: Cost. While it is not the main con, cost is always going to be an issue. There are times when we have not clicked the correct box and not sure which box was not clicked.

Overall: Easy to send mass emails to our clients in both companies we use it for.

Vendor Response

by j2 Global on December 19, 2017

Hi Nicole, Thank you for leaving a positive review of Campaigner. We are happy to hear that our platform has been easy for you to use. If you have any questions or comments in the future please do not hesitate to contact us! -Campaigner

Capterra-loader

Marking flyer

Dec 12, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: They have samples we can be used for the marketing and just made to input writing.
Emails can be delivered within scheduled time frame

Cons: I hope I can send emails separately within the group. Maybe there is a source and is just that I do not know how to use

Overall: Yes, I gain client at the beginning .

Vendor Response

by j2 Global on December 19, 2017

Hi there Susan, Thanks for taking the time to review our platform. We are happy to hear that you have gained clients by utilizing Campaigner. If you wish to discuss the issue you are having with sending to different groups please send us an email at wendy@campaigner.com. We will be more than happy to help you resolve the issue. -Campaigner

Capterra-loader

I use the templates that are included to send emails to customers

Dec 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Value for Money

Pros: I like the variety of templates and ease of use. I can upload images and link to specific pages on our website. The templates can be easily modified to send a similar email to a different group.

Cons: I wish I could send more emails per month for the same cost. I also wish if it goes unused one month that they would roll over the unused emails to the next month.

Vendor Response

by j2 Global on December 19, 2017

Hi Cindy, Thank you for taking the time to review Campaigner. We are happy to hear the template creative has been easy for you! If you wish to discuss pricing with us offline please send me an email at wendy@campaigner.com and I can get you in contact with you rep. Also if you have any additional questions please do not hesitate to contact our team! -Campaigner

Campaigner can work but there is a lot of road blocks before you get a functioning email.

Sep 18, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
2 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Segmenting is easy. CASL Compliant. Very interesting webinar sessions are often offered. Adding Google Analytics tracking is built-in.

Cons: The system is often very slow. The interface is not friendly. (compare to other engine that are using drag and drop and multiple layouts) The emails are not responsive. Even when we contact the company for a built ''on-measure'' template, the template is hard to use and not responsive.
The A/B testing often make the campaigns crash. This lead to campaigns that weren't sent properly and almost no response with the customer service on the week-ends (even on week days to be honest). Reports could be easier to consult and more detailed too.

Overall: Good for big mailing lists a various segments.

Vendor Response

by j2 Global on September 20, 2017

Hi Justine, Thank you for taking the time to review our platform and for bringing these issue to our attention. We read with much concern about the unpleasant experience you encountered and have sent off the feedback you have provided to our product team. We hope to rectify these issues you mentioned as soon as possible. We sincerely apologize for the inconvenience this may have caused you. We are happy to hear that you do enjoy using some of our features. Please do let us know if you have any questions or comments in the future, we will be more than happy to help in any way we can. -The Campaigner Team

Overall a good experience with our email marketing.

Sep 13, 2017
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: For the most part, the program is easy to use, good support (they usually get back to me within 24 hours), definitely a great value.

Cons: Would like to see more features, spam check, more platform/device displays, more design options and templates, easier to use automations, quicker list export and multiple campaign comparisons and better contact access from the reporting

Overall: It's a great value and it serves it's purpose. Would just like to see some added features soon.

Vendor Response

by j2 Global on September 15, 2017

Hi Edward, Thank you for taking the time to review our product. We are happy to hear you are having a good experience with our platform. We also appreciate the feature feedback. We have complied a list and sent it over to our product team! If you have any questions or concerns in the future please do not hesitate to contact us. Have a great day! -The Campaigner Team

The campaigner tool is very easy to use. The team works very hard to provide the best service possib

Sep 12, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Easy of use. The software is very simple . Another pro is the analytics on the emails. Knowing how you are performing is always a plus.

Cons: Support beyond your key contact is not as fast. When you are under pressure this can be frustrating. Getting connected to the chat support has not been a success for me.

Vendor Response

by j2 Global on September 15, 2017

Hi David, Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and feature to help you and your customers build effective email marketing campaigns. We have informed the support team of the chat issue and hope to rectify this as soon as possible. If you have any questions or concerns in the future please do not hesitate to contact us. -The Campaigner Team

I use campaigner to send multiple campaigns daily. Downtime is rare & customer service is excellent!

Sep 12, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Easy to use, statistics, copying campaigns, friendliness & knowledge of staff/support, I can insert a jpg file or create or copy & paste HTML

Cons: I would like the ability to see what percentage of each of my lists opens each campaign so I can modify accordingly. Would like the sign up sheet to alphabetize areas so clients can easily pick which list they would like to be a part of.

Vendor Response

by j2 Global on September 15, 2017

Hi Kim, Thanks for the positive review. We are so pleased you are enjoying our service. We work hard to make sure every client receives personal attention and quick responses from our customer support team. We appreciate the product feedback and have sent it over to the product team. If you have any questions or comments please do not hesitate to contact us. -The Campaigner Team

We have used Campaigner for the past 1 1/2 and its a key part of our marketing

Sep 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ability to export and clean our database based off the the marketing results. If there is any spammy words used in the body of the message we should be notified when we are writing it.

Cons: Have social media connections to the names like Insightly.com. Would like to have more information available when viewing the Opens and clicks. Company name, phone

Vendor Response

by j2 Global on September 15, 2017

Hi Phil, Thanks so much for the positive review. We are so very happy to hear that our platform is a key part of your marketing strategy. Your suggestion for more information in the opens and click report is a great idea. We have sent the suggestion over to product team. Please do let us know if you have any other questions, comments or suggestions for our team! - The Campaigner Team

Campaigner has been my company's newsletter resell solution for over 2 years.

Jul 18, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The depth of Campaigner is very nice. They have a lot of tools and functionality that allow for strategic and detailed email marketing campaigns. Their customer support is responsive and ready to answer any questions one might have.

Cons: The dashboard, itself, looks a bit dated. I know that's only for backend users eyes, but there could be some updates to intuitive features, like drag and drop email builds.

Overall: The ability to offer a newsletter solution to our clients.

Vendor Response

by j2 Global on September 06, 2017

Hi Tim, Thank you for taking the time to review our platform. We are happy to hear that our platform has the tools and feature to help you and your customers build effective email marketing campaigns. We appreciate the feedback you provided about our dashboard, we have passed it over to our product team. If you run into any issues or have questions do not hesitate to contact us! We will be more than happy to help in any way we can. -The Campaigner Team

No way to cancel your account.

May 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Not much. I thought it would provide some utility for our small consulting firm of 7, but in the end it wasn't worth the money.

Cons: Terrible service. After 3 months, tried to cancel my account. They kept invoicing me for 6 months until the credit card expired. Crooks.

Vendor Response

by j2 Global on September 06, 2017

Hi Gabe, We are very sorry that you had this experience with Campaigner. This event was unusual and certainly not indicative of Campaigner's high quality service. We hope that you will reconsider using Campaigner in the future and give us a chance to change the impression you have of us. If you have future questions or comments do not hesitate to contact us at feedback@campaigner.com. -The Campaigner Team

WORST email marketing software provider

Apr 19, 2017
1/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Value for Money

Pros: Ease of use, Free trial

Cons: Awful and unprofessional customer support, pricing and billing policy, Slow and buggy platform

Overall: I have been using Campaigner for more than 3 months and my experience started nice and ended awful. They charged me even when I sent them an email to cancel my subscription. They would not refund me claiming that they never received my email (which were messages from their customer support platform). When I sent them screenshots proving to them that I sent the messages and for some unknown reason they didn't receive it they opened a refund request. Initially it would take 3-5 working days. I followed up more than 5 times and after 20 working days they informed me "Your refund request has denied by our Finance Department because you did not call into cancel till 03/21/2017 which was 13 days into your bill cycle. This decision is final." The tone is unprofessional and this is not how to treat a customer especially when you have mistreated him. From their point of view, I should have 1) predicted that they would charge me wrongly, 2) checked my account the next day and 3) called them right away to complain. This is not a company to do business with. I have been in the industry for many years and it's the second time I feel I was scammed. I will be moving to another ESP and find my peace. Hope my experience can help you avoid making the same mistake as me.

Recommendations to other buyers: Spend your money somewhere else that will be valued

Vendor Response

by j2 Global on September 06, 2017

Hi Sakis, Thank you for sharing your feedback with us. We sincerely apologize for the inconvenience and we understand your frustration. We have passed on the feedback your provided to our support and billing teams. We hope that you will reconsider using Campaigner in the future and give us a chance to change the impression you have of us. If you have future questions or comments do not hesitate to contact us at feedback@campaigner.com. -The Campaigner Team

Excellent product

Nov 11, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Great feature set, easy to learn.

Overall: Well-structured, well-supported, and fully-featured. Campaigner has a vast set of tools to allow us to customize our emails with personalized information. The reports and analytics are best-in-class. We use this for internal communications in a large (10,000+ employees) company with offices spread across the U.S.

I'd recommend taking with a grain of salt reviews from a person (who clearly posted twice) who is too disorganized/lazy to end their free trial. The fact that Campaigner gives s 30-day free trial is, by itself, a really good feature for those trying it out. Just make sure you're not too lazy to cancel if you no longer want the service.

Vendor Response

by j2 Global on September 06, 2017

Hi Suri, Thank you for taking the time to review our product. We are so happy to hear of your pleasant experience. If you have any questions or concern in the future please do not hesitate to contact us! Have a great day! -The Campaigner Team

Campaigner.com is a CROOK. Strongly advice, [lease avoid

Jul 25, 2016
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: This company is a crook

Overall: I would like to say Campaigner.com is a crook and the worst email marketing software service. Campaigner.com has been charging me 19.95 usd, and I wasnt receiving any invoice in my email. I did not sign up to any monthly recurring payments. The monthly payment could have been hidden somewhere in fine print which I had no idea of. More so, I have no way to close my account in their website, and no way to remove my credit card information. When I emailed them to remove my account ASAP, they replied I had to call an international number! I had no way to call an international number given the fact I am halfway accoss the world and my landline was not capable of international calls. This operation almost borders to the point of illegal. This company is abusive and I strongly suggest you avoid them for your own sake. I had to cancel my credit card just so I wont be charged from them anymore.

Vendor Response

by j2 Global on September 06, 2017

Hi Rachanee, Thank you for bringing this issue to our attention. We are very sorry that you had this experience with Campaigner. This event was unusual and certainly not indicative of Campaigner's high quality service. If you have any future questions or comments do not hesitate to contact us at feedback@campaigner.com. - The Campaigner Team

Horrible

Aug 25, 2015
1/5
Overall
1 / 5
Ease of Use
1 / 5
Customer Support

Comments: I had a horrible experience with Campaigner. I wanted only to take a quick look at their templates. They insist that you give them your credit card information before you can do this. I never used their services but they billed me for months. I asked, but they refused, to refund my money. They are the only e-mail marketing company that I am aware of who requires a credit card number to investigate their services. Stay away. There are many other companies who provide great e-mail marketing services who operate with integrity. Zero stars!