Who Uses This Software?

Recreation Departments, Community Centers, Home Owner's Associations( HOAs) and similarly focused Nonprofits.


Average Ratings

14 Reviews
  • 5 / 5
    Overall
  • 5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • RecDesk
  • recdesk.com/
  • Founded 2005

About RecDesk

RecDesk is cloud-based recreation software that Radically Simplifies the way recreation organizations work with and manage the information that is important to them. We're trusted by Recreation Departments, Aquatics Centers, Community Centers, HOAs, YMCAs and Boy's & Girls Clubs across 48 states and Canada. Our innovative and one-of-a-kind RecDesk FlexForms feature allows departments to eliminate paper-based forms from the whole registration and reservation process.


RecDesk Features

Vendor has not completed this information.

  • Billing & Invoicing
  • Check-in / Check-Out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

RecDesk Reviews Recently Reviewed!

Great software with outstanding features.

Sep 05, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The features offered with such a small price tag. Additionally, the customer service is second to none.

Cons: The compatibility with different operating systems. We have had some problems with the cash box actuation not working with Firefox or Google Chrome.

Overall: Very beneficial software that has allowed staff more time to work on other projects, instead of having to worry about other issues this product solves.

Vendor Response

by RecDesk on September 06, 2017

Appreciate it Charlie.

Very pleased with the RecDesk Registration System.

Aug 22, 2017
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: The costumer service is excellent. RecDesk is so user friendly and has so many features that improve the user experience. The are consistently using feedback to make improvements.

Cons: There are minimal tweaks that could be made to make the system even better, however, RecDesk has made modifications based on user feedback so there is very little not to like.

Overall: Customer satisfaction. Updated Website, on-line registration, Flex Forms, league stats...so many benefits that we gained from switching to the RecDesk software system.

Vendor Response

by RecDesk on September 06, 2017

Thanks for all the great comments Melissa!

great company to work with

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The system is easy to learn. New users can be comfortable with the system in a matter of days -
no long, drawn out process to learn, no numbering systems for programs, etc.

Cons: We have found the software to be very user-friendly and on the rare occasion that we have encountered issues, Customer Support has been outstanding.

Vendor Response

by RecDesk on August 21, 2017

Thanks Ed - we've really enjoyed serving Wake Forest's needs these past 5 years.

We have been using RecDesk for several years now and I can't find anything bad to say about it.

Aug 21, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Very user friendly for the staff and customers. All park and program schedules are available to view and reserve anytime.

Overall: Being able to view and schedule facilities anytime from any computer or phone and being able to receive credit card payments. Our customers love this, they can sign-up from home on nights or weekends.

Vendor Response

by RecDesk on August 21, 2017

Appreciate review Ed - your transition to new RecDesk Community has gone great as well!

Great company to deal with. Always available for technical support. Best thing is they listen to the

Aug 21, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The way it has made registration so simple. It has all features needed for a small recreation department. (email, schedule maker, reports rosters and etc.)

Cons: The portal or website that public see is not very user friendly. The only other thing is if we could go back and use program code numbers again. I look at a lot of rec data programs I still think Re Desk is best.

Overall: It same so much time.

Vendor Response

by RecDesk on August 21, 2017

Thanks for review Tommy!

Very happy, overall, with RecDesk.

Aug 15, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The value for what you get is incredible! We are also very pleased with the customer support. Second to none!

Cons: Some compatibility issues with operating platforms. Also, there are some issues with the cash drawer activation and receipt printer fro Windows.

Overall: Great value for a great product

Vendor Response

by RecDesk on August 16, 2017

Thanks for taking time to review our platform Charlie. Unfortunately, some older versions of Internet Explorer don't 'play well' with modern web applications ;)

Good

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: On line registration is very user friendly and easy for our customers and ourselves.

Cons: The only con is one that any program would struggle with. We have 7 different municipalities within our school district and residents are charged a certain rate and non residents a different rate. We have to watch this very carefully so people are charged the correct rate

Vendor Response

by RecDesk on August 16, 2017

Thanks for taking time to review our platform Valerie. We do offer the capability to upload a list of addresses for residency validation - contact your Customer Success Rep to learn more. It was released last year and you may not have seen the announcement!

Makes my job so much easier!!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: This software allows our department to stay organized in a way we never could before. I love the fact that I can access it from my phone when I am outside at a ball field needing to check a schedule or book a practice for someone. It is so much easier for me to organize my leagues-- attaching birth certificates to our members, attaching concussion certification to our coaches, seeing how many participants have registered at any given time. The compliments are endless. The customer service is superb! Super quick to answer emails or phone calls. If there is something you want this software to do that it doesn't, it gets added to a list of possible future enhancements. Our department needed something added a couple of years ago. In less than a week, the enhancement was made just because we asked. We used the free trial when we first began and never looked back!

Vendor Response

by RecDesk on August 16, 2017

Thanks Lisa - we love hearing this feedback and it validates the efforts we put forward every day to push platform forward every day to make life easier for our clients.

Began using RecDesk in 2015. It's a great program and easy to use... also love the constant updates!

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Ease of use and flexibility. Many of our staff were reluctant to go from paper (paper!) to using a cloud based system. All are coverts now!

Cons: More in depth reporting would be helpful as a not-for-profit. Stats for funders, etc. would be useful.

Vendor Response

by RecDesk on August 16, 2017

Thanks Simon!

Overall Incredibly Positive

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Anyone can learn how to use it, most employees pick it up in less than an hour. We have various seasonal employees train to use it for us in the summer, they never have a problem.

Cons: Our web page editing is difficult, it was easier with a previous version. The link they provided works, but it just seems cumbersome to edit and change.

Overall: Makes our registration a breeze, it organizes bulk activity information in one location and is quick and easy to access.

Vendor Response

by RecDesk on August 16, 2017

Thanks for great review Dan.

The customer service with RecDesk has been above and beyond!

Aug 15, 2017
4/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: It is very user friendly and very little needs to be done to get up and running. We do not pay per user which is great for our department as we have lots of seasonal staff and users change frequently.

Cons: I think there are some small options that could be changed/modified that would really enhance our department's use of the software.

Overall: This software has allowed our organization to be online and has allowed for online registration by our program participants.

Vendor Response

by RecDesk on August 16, 2017

Thanks Carrie - we've enjoyed serving Elyria these past two years!

Recdesk is the most user friendly software behind the scenes & for our customers.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: How easy it is to use, it took me less than a few days when I started the job to get the hang of it & it's very easy to go back & fix a mistake.

Cons: That we can't edit the webpage as much as we used to do. (i.e. flyers on the front page). We like to promote upcoming events & we can't do that anymore.

Vendor Response

by RecDesk on August 16, 2017

Thanks for great review Johanna. As you know, Mahomet was our very first customer back in 2006 and set us on our journey to being the Leader in Easy to Use Recreation Management Software.

Customer service is top notch. Ease of use for staff and the public is great.

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: The ease of use, easy reporting and the front side website. Customer service is top notch - I never have to wait for an answer, the staff are extremely easy to communicate with.

Cons: Limits on functionality for specialized programs and registrations. Having to do some transactions on 2 different websites (example: refunds have to be completed on recdesk and authorize.net)

Vendor Response

by RecDesk on August 16, 2017

Thanks for review Tina and we've enjoyed serving Carteret County Parks and Recreation. We're always pushing the platform forward and will address your comment soon!

Amazing, user friendly, everything we needed

Aug 15, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Online registrations for our residents. We have never had this feature before and having the residents go in and handle the registrations and permit fees has saved us a large amount of time.

Cons: Residents are getting the head of household information wrong. They will put that the child is paying for the camp and when refunds are given it is under the child's name.

Overall: Online registration, permitting of fields, and financial reports that our accounting dept. approves of.

Vendor Response

by RecDesk on August 16, 2017

Thanks Kellie!