# RecDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RecDesk the right Membership Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127064/RecDesk/reviews --- RecDesk 4.6 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of RecDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews AK Ann K DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “RecDesk is a complete system that handles membership, facilities, members data base, leagues, check ins and attendance.“ January 20, 2024 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players.“ January 24, 2024 LL Lori L AsstGovernment Relations, 11 - 50 employeesUsed the software for: More than 2 years. “RecDesk is a great tool to have if you are over park registration, park league, and any rental areas.“ January 31, 2025 LI Laura I Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go.“ November 2, 2023 SM Saundra M Outreach and Volunteer SpecialistEnvironmental Services, 11 - 50 employeesUsed the software for: More than 2 years. “Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task.“ October 30, 2023 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “I imagine it is adding to the data that we pay for annually and it is taking up space on your server.“ January 24, 2024 BP Bill P Executive DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “RecDesk creates a clear path forward on any task.“ September 29, 2025 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league.“ January 24, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tara T. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "RecDesk works perfectly for our Department's needs!" September 9, 2022 5.0 We have very pleased with the ease of this product, and our residents/ participants love the convenience and flexibility it has brought for registering for our department's programs and events. Pros It is easy to train staff on how to use it, if we have a question it's answered in a very timely manner, there is no cost for upgrades, and we get emails or pop-ups announcing new modules or upgrades. Cons When we move a participant to a new program their forms disappear, and for new participants they sometimes find the category selection on their "view" homepage to be a challenge. Review Source BP Bill P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "RecDesk - A Solid Rec Management Software" September 29, 2025 4.0 I am a big fan. We've used other, similar software, and we've grown to like RecDesk for the ease of use. Part-timers can pick up the software easy. It is NOT a singular usage program for a community center, though. You will still need space management software and event software - both features of RecDesk are poor. Pros Ease of use. RecDesk creates a clear path forward on any task. It allows easy tracking of class rosters. Reporting features are top-notch and simplified for easy auditing and tracking. Cons The most challenging aspect of RecDesk is communicating with enrollees. There is no way to communicate directly from an individual, as all communication originates from the institution. Additionally, I am not a huge fan of the design of RecDesk, as it feels very dated. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing RecDesk Recommendations from others within the industry. Switched from [Playbook](https://www.capterra.com/p/189592/Playbook/) Playbook was very, very bad for accounting purposes. Review Source Response from RecDesk October 7, 2025 Hello Bill, Thank you for the review. We're happy to hear you find value in the reporting, that it makes auditing easy, and that it's easy enough for all of your users to understand. Thanks for being a customer! BB Ben B. Recreation Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Going from good to great with RecDesk" January 19, 2024 3.0 Overall my experience has been positive, but with some letdown along the way. The product is good, but a few tweaks could be great! Pros Here is what is right about RD \*please note that my interaction with RecDesk is only from a league managment perspective. -The Dashboard. Specifically the registration and payment tab. Historically we've never been able to collect payment upon registration for our leagues, which leaves us to have to turn into collection agents. -Ordering uniforms. This year my assistant was able to order uniforms in 30 min as opposed to our old system which took days -I like how easy it is to mass communicate (more on this below) -I like the flex calendar and the ease of access to the facility schedule -I like being able to see who is overdue in payments Cons Here is a few wrongs about RD -Not being able to upload a pdf or a premade practice/game schedule, or any important documents for that matter, for my coaches to see on "My Leagues". -Creating a practice/game schedule is extremely difficult. Having to go into each league individually and schedule each game is taxing. The user interface is difficult to understand for this process. Thus, we opted to create them outside of RD, and just import them as documents so that coaches could just access from their "My League" pages. When I learned that was not an option, I discovered just how difficult to create practice and game schedules. We abandoned this feature and just gave the coaches their stuff via email. To be fair, I / my training could be the issue. -The back of house user interface system is difficult to process visually. All of the main tabs and their subsequent tabs, plus the quick actions tabs on the right creates paralysis by analysis (this is subjective however) -I don't like how I cant send out one mass email / sms to all our leagues. I have to go into each individual league (like i said, it could be on my end) -Not a fan of how I can upload pictures of each coach on their profile or my personal profile for that matter -Not a fan of how difficult the process is change the look and fell of each landing page Reason for choosing RecDesk We liked having the ability to do multiple things under one system Switched from [Cogran](https://www.capterra.com/p/132389/Cogran/) Our recreation, fitness and facility, member managment, and POS systems all needed to come under one umbrella. Review Source Response from RecDesk April 4, 2024 We appreciate your feedback and are delighted to know you enjoyed our software. Your satisfaction is our top priority, and we invite you to reach out to our customer support team for further assistance. RB Roy B. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "More Software Development " July 29, 2024 4.0 Pros We like the simplicity use cases of RecDesk on the Admin Side Cons Community Side, there's a little too much going on; We wish that their was a community member training that we can give to parents; - Not having Discount Codes; and forcing organizations to put Fees online even if people have scholarships - No true Scholarship features (and we have to create workarounds) it would be nice if we put them in a scholarship everything we select would automatically fix or adjust pricing - Administrative Burdens: A lot of things in RecDesk can not be customized to the organization's needs, and we wish that we got to sit down with one of the Software developers and let them know our needs as an organization. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We needed more features for our reporting since we are a non-profit that get multiple grants Review Source Response from RecDesk August 2, 2024 Thank you for sharing your feedback with us. We are listening closely, and it’s clear there are a few areas where we can improve to better meet your needs. To address your concerns more effectively, we encourage you to reach out to our customer support team. We’re here to assist you and ensure that any issues are resolved to your satisfaction. We truly appreciate your input and your continued support. Your satisfaction is important to us, and we’re committed to making the necessary improvements. RM Rick M. Parks and Recreation Director Government Administration Used the software for: Less than 6 months ### "North Augusta Parks & Recreation RecDesk" August 13, 2024 5.0 Excellent! The RecDesk team helped our department meet our deadline to go live and have been available to answer all our questions. Thanks to \[sensitive content hidden\] for all their assistance! Pros Simplicity for the entire staff to learn and helpfulness of the staff! Cons Getting PCI compliant with Clover Connect Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing RecDesk Customer Service, competitive pricing, and recommendation of fellow professionals. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Needed a product that was easy enough for entire staff including part-time employees to use. Review Source Response from RecDesk August 21, 2024 Greetings North Augusta! Sending a sincere thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. JK John K. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "RECDESK IS NUMBER #1 " January 24, 2024 5.0 Amazing. I have used 4 different Recreation Software's over my career and I always support RecDesk. Other professionals ask between different companies and I say go with RecDesk every time! Easy choice go with RecDesk you wont regret it! Pros Customer Service: If I need anything at all or would like to change something I'm heard actions are taken quickly and always a friendly, helpful person on the other side of the phone/computer. How easy it is to use: On a customer and management basis, we don't call often into support because its so easy to use and updates happen and when they do we are notified and normally a video or explanation happens to learn the new features. Affordable cost for the product: It's affordable and covers all of our needs membership, credit cards processing, registrations, facility reservations, calendars, along with data for budget season and so much more. Cons I have used 4 different Recreation Software's and I always support RecDesk no cons! Easy choice go with RecDesk you wont regret it! Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/)[MyRec.com](https://www.capterra.com/p/127071/Online-Registration-System/)[Sportsman Web](https://www.capterra.com/p/140072/SportsMan-SQL/) Reason for choosing RecDesk My time in Milford as a Program Coordinator our Director was looking to make a change. I was a little hesitant to change software's and she was as well. RecDesk let us test the product 6 months in advance before going live so we can understand it and get all future programming/calendar info in there before releasing it to the public. There were videos to watch and also screen time between a rep and ourselves to completely learn the program. Review Source Response from RecDesk April 4, 2024 John, Wow! We are blown away by your review. Thank you for choosing RecDesk. LI Laura I. Office Manager Recreational Facilities and Services Used the software for: 1-2 years ### "Review from Office Manager at Lyons Recreation Department" November 2, 2023 4.0 Overall it's a great program and there is a lot that can be customized to our liking. Pros There are several things about the software that I do like. Some of the Program/League features are a little easier than CivicPlus.. Cons I really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go. Reason for choosing RecDesk It was a group effort among our Rec Dept, Financial staff, and Recreation Staff. Switched from [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Difficulties with their vendors/software for our merchant services and their compatibility with our equipment. Review Source AK Ann K. Director Recreational Facilities and Services Used the software for: 6-12 months ### "RecDesk - Helpful and Complete" January 20, 2024 5.0 The staff have been amazing. Our roll out was well thought out and easy. They continue to be available when we need help! Pros RecDesk is a complete system that handles membership, facilities, members data base, leagues, check ins and attendance. The staff at RecDesk is very responsive and helpful. Cons Some desired features are still in the works. Reason for choosing RecDesk Great service! No start up costs (this was huge). When starting a new product, paying thousands of dollars to start using it just doesn't make sense. Review Source Response from RecDesk April 4, 2024 Ann, We are honored by your wonderful review. Your satisfaction is our ultimate goal, and we are thrilled that we hit the mark for you. Thanks! LL Lori L. Asst Government Relations Used the software for: 2+ years ### "Recdesk is a great tool for Park & Rec& rental property." January 31, 2025 5.0 RecDesk is a great tool to have if you are over park registration, park league, and any rental areas. Registrations turn into park leagues with a few click. You can ever get a computer generated schedule based off your requirements. We also use it to rent out our community center and it has made that process easier as well. Pros I love that documents can be placed on a member so that the customer never has to bring the same paperwork over and over. I love how simple it is to create a league from program registration. Cons I do not have anything that stands out that I would like to change. Review Source Response from RecDesk February 6, 2025 Lori, Thanks for your 5-star review! We're glad you've found RecDesk to be a great tool that simplifies your registration, leagues, and rental areas. Please don't hesitate to reach out with any other feedback! KA Kendyle A. Executive Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use" August 1, 2024 5.0 Overall, I enjoy RecDesk. It makes it easy to track programming revenue, print daily reports, and create reservations. Pros I like how easy RecDesk is to use and understand. The support team does a great job of providing training videos and answering questions quickly. Cons I do not like that for every transaction, users need to create an account to register for a program or reserve a site. Some community members find it to be a hassle, but it is easy to make an account. Review Source Response from RecDesk August 2, 2024 Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that you had a great experience with RecDesk. Your kind words and support mean a lot to our team. We’re constantly striving to provide the best possible experience for our customers, and it’s rewarding to know that we’ve met your expectations. If there’s anything else we can do for you, or if you have any suggestions on how we can continue to improve, please don’t hesitate to reach out. We’re here to help! Thank you again for your valuable feedback and for being a part of our community. SP Shelley P. Director Recreational Facilities and Services Used the software for: Less than 6 months ### "MadCoRec" September 9, 2022 5.0 It has been great! Absolutely love RecDesk. Pros Financial based system and ease of creating programs, schedules, etc. Cons So far we have no complaints with any part of the software. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing RecDesk Cost, size of our department, ease of use. Switched from [SportsEngine](https://www.capterra.com/p/134125/SportsEngine/) Ease of use. More of a financial system that we were looking for. Option to add a POS system. Review Source pC peter C. Director Recreational Facilities and Services Used the software for: 2+ years ### "Plus 1 for RecDesk!" August 21, 2024 5.0 RecDesk has filled our needs seamlessly. We are faster and more efficient in our processes and only use around 40% of the programs capabilities. Pros Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues. Cons That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk. Review Source Response from RecDesk August 28, 2024 Hello Peter, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with RecDesk. Your feedback means a lot, and knowing we’re doing things right is wonderful. We look forward to serving you again in the future! TR Toni R. Instructor Recreational Facilities and Services Used the software for: 6-12 months ### "Good source of info" July 23, 2024 5.0 Pros Ease of using and able to navigate the site Cons There is nothing I disliked about Rec Desk Review Source Response from RecDesk July 30, 2024 Toni, Thank you so much! We’re grateful to have you as our client. We strive to provide superior easy-to-use software. We appreciate your kind words. GF Ginger F. Office Clerk Government Administration Used the software for: 2+ years ### "RecDesk does it all" April 16, 2024 5.0 RecDesk has helped us modernize from paper & pen, to online scheduling, invoicing and communications. Scheduling facilities is more efficient using RecDesk too. Pros Blasting out email communications is so easy with RecDesk! We can email the entire community, or a specific roster. RecDesk is real time so if someone in the office makes a change, anyone logging in anywhere can see it immediately. Registrations on-line are very smooth and easy to set-up. The customer support is great. We have a wonderful go-to person. There are helpful tips and FAQs but we have a person to help us out. Cons As an administrator, I cannot think of anything that is truly a con. Review Source Response from RecDesk April 18, 2024 Hello Ginger, Thank you so much for your five-star review. We are delighted to hear that you had a positive experience with us here at RecDesk. JB Jeanne B. Business Manager Government Relations Used the software for: 1-2 years ### "So glad we made the switch!" September 7, 2022 4.0 Our experience with RecDesk has been good from the beginning. The RecDesk staff will work with you to get everything set up. They guide you through the changes, etc, so you learn the system, instead of them doing it for you. Pros The ease of use is probably its best feature! There is a slight learning curve as with anything new, but practice makes perfect. This is pretty much a standalone software for use. We use it primarily for league scheduling, facility rentals, and minimal program registrations and POS. We are still discovering hidden features. The Customer Service is great! Cons \>No toggle box for Tax Exempt Status. We would love to see a toggle box for Tax Exempt Status on the member accounts, so that we would not have to remove sales tax for each transaction. >Trying to make cancel a reservation and credit the household account on a multi-reservation, multi-pament invoice can be a little tricky if you don't know which payment covers the reservation being cancelled. One other thing I find a disadvantage is that too many capabilities are lumped together under the user roles. Reason for choosing RecDesk The RecDesk marketing representative was very persistent and persuasive (cudos)! The price was comparable to what we had been paying, but the user-friendliness of the system was much greater. Flex Forms was a huge plus also! It eliminated all our paper contracts. The user setup facility setup and maintenance was very simple. Review Source VK Veronica K. Executive Administrator Recreational Facilities and Services Used the software for: 1-2 years ### "Parks and Recreation Useage" April 17, 2024 5.0 We love working with this system. It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve. Pros The ability to reach more customers and the ease of organizing programs. Cons The reporting options are limited for some of our needs. Review Source Response from RecDesk April 18, 2024 Hello Veronica, Thank you for choosing RecDesk. We appreciate your kind feedback. If you need further review of the various reporting options please contact Customer Support for assistance. They would be happy to help! JP Julie P. Receptionist Non-Profit Organization Management Used the software for: 6-12 months ### "My RecDesk Review" January 19, 2024 5.0 I have been using it for just over 6 months and I do struggle from time to time looking for what I need, and often times I need to tell the customer or member to be patient with me because at times I needed to go through several other steps to get to what I wanted. Pros I like that I am able to see and provide information for our members when they ask. Cons It takes going through several steps sometimes to get the results I want. Review Source Response from RecDesk April 4, 2024 Julie, We are so grateful for your kind words and 5-star rating! Our team works hard to ensure every customer has a memorable experience. If there’s anything else we can do to help you with workflows, please reach out. We'd be happy to assist. LB Lauren B. Recreation Director Non-Profit Organization Management Used the software for: 2+ years ### "User friendly for both admin and users" January 29, 2024 4.0 Pros RecDesk is really simple and easy to use from both the standpoint of the administrator and the user. It has many great functions that are helpful for exporting and organizing data. Cons One downside is that RecDesk is not as visually appealing/up to date as other sites in terms of graphics and visuals. Review Source Response from RecDesk April 4, 2024 Lauren, Thank you for taking the time to leave us a review. We are thrilled to hear that you find our software to be user friendly. Your kind words mean a lot to our team! KT Keisha T. Office Coordinator Government Administration Used the software for: 2+ years ### "RecDesk Fan!" January 19, 2024 4.0 Great experience thus far...great customer service. Pros The convenience of online registration and credit/debit card payment for our working parents. Cons I am waiting for upgrades that will allow us to drill down and get more specific and detailed reports in regards to members/membership. Reason for choosing RecDesk It had much more to offer in the way of reporting and ease of operation for our parents. Review Source Response from RecDesk April 4, 2024 Hello Keisha, Thank you for taking the time to leave us a review. We are thrilled to hear that you loved your experience with us. Your kind words mean a lot to our team! SR Sheryl R. Recreation Program Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Pawtucket, RI uses RecDesk" October 30, 2023 5.0 We enjoy using this product and it has helped to streamline our operations within the Recreation Department in our city. The customer service staff is extremely knowledgeable, friendly and patient when we call for assistance. Pros It is very user friendly and the tabs are clearly defined for usage Cons sometimes options are hidden within other tabs and unless you know the program well, you have to search a bit Review Source JS Julie S. Leisure Coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "Rec Desk 2024" February 2, 2024 5.0 Pros The ease of learning the program, the ease of using the program. Cons At this point I don't have any issues that cause me to have a dislike. Review Source Response from RecDesk April 4, 2024 Hello Julie, Thank you for taking the time to leave us a review. We are thrilled to hear that you love the ease of learning and using RecDesk. Your kind words mean a lot to our team! HR Heather R. Operations Manager for Parks & Recreation Government Administration Used the software for: 2+ years ### "Working with RecDesk has helped us streamline the registration process for our staff and customers. " December 6, 2017 5.0 Pros The ease of use. It is intuitive to use, which makes training new staff super easy. It is also simple for our customers to use the community portal. The staff and the consumers love that once their household information is saved it makes registration simple and quick. Our staff loves everything about the software. We are constantly impressed with the new features that are added on a regular basis. Often we'll be wishing for an improvement on something and before we can ask about it they make it happen! We are so happy we chose RecDesk over it's competitors! They can't be beat for customer service and price! Cons The only thing I don't like about the software is people can create multiple profiles. I wish there was a way it recognized a person's email or mailing address and alerted them they already have a profile with us. Review Source Response from RecDesk December 7, 2017 Thanks for the review Heather. We do have duplicate account detection that will do just what you ask - Maureen will contact you about activating it for your account! SD Shanna D. Recreation Manager Recreational Facilities and Services Used the software for: 1-2 years ### "We love RecDesk" May 25, 2023 5.0 The RecDesk system is great. We have no complaintes. Pros We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website. Cons We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well. Review Source RL Rachel L. Program Coordinator Government Relations Used the software for: 2+ years ### "Ease of everyday use" October 30, 2023 5.0 Pros I like being able to search for customer information for different programs Cons I wish I had more time to learn all the functionality with RecDesk to see if there is a better way to use it. Review Source LC Lanny C. Director Recreational Facilities and Services Used the software for: Less than 6 months ### "Parks and Recreation" February 2, 2024 5.0 Great so far, helpful and appears easy to use. Pros Efficiency, reduces calls and foot traffic in the office. Online reservations, registrations and memberships. Cons Building the program because it is a lot but we knew we would have to do that to make it specific to our organization. Review Source Response from RecDesk April 4, 2024 Hello Lanny, We are so glad you had a positive experience with RecDesk Your support is invaluable to us. Thank you. ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.