# RecDesk Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is RecDesk the right Membership Management solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127064/RecDesk/reviews --- RecDesk 4.6 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 14th, 2026 # Reviews of RecDesk Ease of use 4.6 Customer Service 4.8 ## Pros and Cons in Reviews GF Ginger F Office ClerkGovernment Administration, 11 - 50 employeesUsed the software for: More than 2 years. “RecDesk has helped us modernize from paper & pen, to online scheduling, invoicing and communications. “ April 16, 2024 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “We can use it for registration and to set up the initial bracket, but beyond that, it will not work for pickleball because of how you score the players.“ January 24, 2024 AK Ann K DirectorRecreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months. “RecDesk is a complete system that handles membership, facilities, members data base, leagues, check ins and attendance.“ January 20, 2024 LI Laura I Office ManagerRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “I really do NOT like that our patrons can't make partial payments on their rentals and/or sports fees if they are paying online at home or on the go.“ November 2, 2023 LL Lori L AsstGovernment Relations, 11 - 50 employeesUsed the software for: More than 2 years. “RecDesk is a great tool to have if you are over park registration, park league, and any rental areas.“ January 31, 2025 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “I imagine it is adding to the data that we pay for annually and it is taking up space on your server.“ January 24, 2024 VK Veronica K Executive AdministratorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It has opened our programming to so many more members of our community and created an ease of use that helps our staff serve.“ April 17, 2024 SO Shellie O Events DirectorGovernment Administration, 51 - 200 employeesUsed the software for: 1-2 years. “My biggest "complaint" is that we cannot use all of the Rec Desk features for our pickleball league.“ January 24, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tara T. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "RecDesk works perfectly for our Department's needs!" September 9, 2022 5.0 We have very pleased with the ease of this product, and our residents/ participants love the convenience and flexibility it has brought for registering for our department's programs and events. Pros It is easy to train staff on how to use it, if we have a question it's answered in a very timely manner, there is no cost for upgrades, and we get emails or pop-ups announcing new modules or upgrades. Cons When we move a participant to a new program their forms disappear, and for new participants they sometimes find the category selection on their "view" homepage to be a challenge. Review Source BP Bill P. Executive Director Non-Profit Organization Management Used the software for: 2+ years ### "RecDesk - A Solid Rec Management Software" September 29, 2025 4.0 I am a big fan. We've used other, similar software, and we've grown to like RecDesk for the ease of use. Part-timers can pick up the software easy. It is NOT a singular usage program for a community center, though. You will still need space management software and event software - both features of RecDesk are poor. Pros Ease of use. RecDesk creates a clear path forward on any task. It allows easy tracking of class rosters. Reporting features are top-notch and simplified for easy auditing and tracking. Cons The most challenging aspect of RecDesk is communicating with enrollees. There is no way to communicate directly from an individual, as all communication originates from the institution. Additionally, I am not a huge fan of the design of RecDesk, as it feels very dated. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing RecDesk Recommendations from others within the industry. Switched from [Playbook](https://www.capterra.com/p/189592/Playbook/) Playbook was very, very bad for accounting purposes. Review Source Response from RecDesk October 7, 2025 Hello Bill, Thank you for the review. We're happy to hear you find value in the reporting, that it makes auditing easy, and that it's easy enough for all of your users to understand. Thanks for being a customer! BB Ben B. Recreation Pastor Non-Profit Organization Management Used the software for: 6-12 months ### "Going from good to great with RecDesk" January 19, 2024 3.0 Overall my experience has been positive, but with some letdown along the way. The product is good, but a few tweaks could be great! Pros Here is what is right about RD \*please note that my interaction with RecDesk is only from a league managment perspective. -The Dashboard. Specifically the registration and payment tab. Historically we've never been able to collect payment upon registration for our leagues, which leaves us to have to turn into collection agents. -Ordering uniforms. This year my assistant was able to order uniforms in 30 min as opposed to our old system which took days -I like how easy it is to mass communicate (more on this below) -I like the flex calendar and the ease of access to the facility schedule -I like being able to see who is overdue in payments Cons Here is a few wrongs about RD -Not being able to upload a pdf or a premade practice/game schedule, or any important documents for that matter, for my coaches to see on "My Leagues". -Creating a practice/game schedule is extremely difficult. Having to go into each league individually and schedule each game is taxing. The user interface is difficult to understand for this process. Thus, we opted to create them outside of RD, and just import them as documents so that coaches could just access from their "My League" pages. When I learned that was not an option, I discovered just how difficult to create practice and game schedules. We abandoned this feature and just gave the coaches their stuff via email. To be fair, I / my training could be the issue. -The back of house user interface system is difficult to process visually. All of the main tabs and their subsequent tabs, plus the quick actions tabs on the right creates paralysis by analysis (this is subjective however) -I don't like how I cant send out one mass email / sms to all our leagues. I have to go into each individual league (like i said, it could be on my end) -Not a fan of how I can upload pictures of each coach on their profile or my personal profile for that matter -Not a fan of how difficult the process is change the look and fell of each landing page Reason for choosing RecDesk We liked having the ability to do multiple things under one system Switched from [Cogran](https://www.capterra.com/p/132389/Cogran/) Our recreation, fitness and facility, member managment, and POS systems all needed to come under one umbrella. Review Source Response from RecDesk April 4, 2024 We appreciate your feedback and are delighted to know you enjoyed our software. Your satisfaction is our top priority, and we invite you to reach out to our customer support team for further assistance. RB Roy B. Director of Operations Non-Profit Organization Management Used the software for: Less than 6 months ### "More Software Development " July 29, 2024 4.0 Pros We like the simplicity use cases of RecDesk on the Admin Side Cons Community Side, there's a little too much going on; We wish that their was a community member training that we can give to parents; - Not having Discount Codes; and forcing organizations to put Fees online even if people have scholarships - No true Scholarship features (and we have to create workarounds) it would be nice if we put them in a scholarship everything we select would automatically fix or adjust pricing - Administrative Burdens: A lot of things in RecDesk can not be customized to the organization's needs, and we wish that we got to sit down with one of the Software developers and let them know our needs as an organization. Alternatives considered [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[Amelia](https://www.capterra.com/p/200413/Amelia/) Switched from [TeamSnap](https://www.capterra.com/p/123208/TeamSnap/) We needed more features for our reporting since we are a non-profit that get multiple grants Review Source Response from RecDesk August 2, 2024 Thank you for sharing your feedback with us. We are listening closely, and it’s clear there are a few areas where we can improve to better meet your needs. To address your concerns more effectively, we encourage you to reach out to our customer support team. We’re here to assist you and ensure that any issues are resolved to your satisfaction. We truly appreciate your input and your continued support. Your satisfaction is important to us, and we’re committed to making the necessary improvements. RM Rick M. Parks and Recreation Director Government Administration Used the software for: Less than 6 months ### "North Augusta Parks & Recreation RecDesk" August 13, 2024 5.0 Excellent! The RecDesk team helped our department meet our deadline to go live and have been available to answer all our questions. Thanks to \[sensitive content hidden\] for all their assistance! Pros Simplicity for the entire staff to learn and helpfulness of the staff! Cons Getting PCI compliant with Clover Connect Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing RecDesk Customer Service, competitive pricing, and recommendation of fellow professionals. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Needed a product that was easy enough for entire staff including part-time employees to use. Review Source Response from RecDesk August 21, 2024 Greetings North Augusta! Sending a sincere thank you for recommending us in your review! We’re glad we made your experience with us a great one and will be happy to help you again soon. LL Lori L. Asst Government Relations Used the software for: 2+ years ### "Recdesk is a great tool for Park & Rec& rental property." January 31, 2025 5.0 RecDesk is a great tool to have if you are over park registration, park league, and any rental areas. Registrations turn into park leagues with a few click. You can ever get a computer generated schedule based off your requirements. We also use it to rent out our community center and it has made that process easier as well. Pros I love that documents can be placed on a member so that the customer never has to bring the same paperwork over and over. I love how simple it is to create a league from program registration. Cons I do not have anything that stands out that I would like to change. Review Source Response from RecDesk February 6, 2025 Lori, Thanks for your 5-star review! We're glad you've found RecDesk to be a great tool that simplifies your registration, leagues, and rental areas. Please don't hesitate to reach out with any other feedback! KA Kendyle A. Executive Administrator Recreational Facilities and Services Used the software for: 2+ years ### "Easy to use" August 1, 2024 5.0 Overall, I enjoy RecDesk. It makes it easy to track programming revenue, print daily reports, and create reservations. Pros I like how easy RecDesk is to use and understand. The support team does a great job of providing training videos and answering questions quickly. Cons I do not like that for every transaction, users need to create an account to register for a program or reserve a site. Some community members find it to be a hassle, but it is easy to make an account. Review Source Response from RecDesk August 2, 2024 Thank you so much for taking the time to share your positive feedback with us! We’re thrilled to hear that you had a great experience with RecDesk. Your kind words and support mean a lot to our team. We’re constantly striving to provide the best possible experience for our customers, and it’s rewarding to know that we’ve met your expectations. If there’s anything else we can do for you, or if you have any suggestions on how we can continue to improve, please don’t hesitate to reach out. We’re here to help! Thank you again for your valuable feedback and for being a part of our community. pC peter C. Director Recreational Facilities and Services Used the software for: 2+ years ### "Plus 1 for RecDesk!" August 21, 2024 5.0 RecDesk has filled our needs seamlessly. We are faster and more efficient in our processes and only use around 40% of the programs capabilities. Pros Ease of use, learning the program was intuitive and efficient, easy to realize and correct user mistakes. The support I've needed was quick and solved the issues. Cons That I'm the only administrator. I wish that I had more staff that I can assign to the program. I have not had any issues with RecDesk. Review Source Response from RecDesk August 28, 2024 Hello Peter, Thank you so much for your kind words! We’re thrilled to hear that you had a great experience with RecDesk. Your feedback means a lot, and knowing we’re doing things right is wonderful. We look forward to serving you again in the future! EM Evelyn M. Recreation Leader Arts and Crafts Used the software for: 6-12 months ### "Easy to Access but sometimes hard to find camps " August 1, 2024 4.0 I have been using recdesk to register my family for camps and other activities Pros It was easy to access and set up an account Cons It was difficult to find some of the activities or programs because they were not in order by date and the registration fee was not on recdesk when I first registered my grandson. Review Source Response from RecDesk August 2, 2024 Hello Evelyn, Thank you for sharing your feedback with us. We understand that you have specific needs, and we’re here to help meet them. Please feel free to reach out to our customer support team at reach out to your CSM or the customer support team, and we'll be happy to assist you. We appreciate your input and look forward to ensuring you have the best possible experience with us. AS Aidan S. League program coordinator Sports Used the software for: 6-12 months ### "Review 2024" July 29, 2024 5.0 Pros The simplicity of the software and it is easy to use Cons Sometimes I forget how to do things but otherwise the software is user friendly Review Source Response from RecDesk August 1, 2024 Hello Aiden, We appreciate the fantastic review and are glad we could be of service. If you have any further needs or questions, please reach out! DH Dana H. Director Recreational Facilities and Services Used the software for: 2+ years ### "Recreation User Review" November 2, 2023 4.0 Overall very good experience. Customer support team works to make needed improvements Pros User friendly. Customer Support very responsive Cons Member record is hard to put kids from split family without duplicating Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) ActiveNet pricing increased to a price that was not feasible for our smal department Review Source LAS Lee Ann S. Program Director Recreational Facilities and Services Used the software for: 1-2 years ### "Rec Desk has been a game changer for our Club" October 24, 2023 4.0 Rec Desk has been a game changer for me and the Club I am with. We really like it and don't plan on changing from this program any time soon. Pros The registration of programs and memberships has alleviated so much administrative time in the office. We never have over bookings and it is easy to take people off the waitlist if someone decides to cancel. We have less money being transferred in the Club which is always a good thing. The way we can export the data to excel, do attendance, create new programs and refund if necessary are all easy to figure out. The program is front end loaded but it is well worth it for our Club. The ongoing customer support is outstanding. The person who trained me always checks in with me and if I ever have a question, she will always get back to me immediately with the answer. The webinars they offer throughout the year are a bonus when they are introducing new features. Cons Facility bookings was not ideal for us as we have the add on of pizza and we couldn't find out where they could submit their toppings. We also had too many options that it would always mean someone in the office following up to ensure payment and options were correct. I also wish the grade was something that was an option in the household information instead of using a flex form. Some people don't fill out the flex forms and then we have to contact them to get the information. Reason for choosing RecDesk Watching some of the videos, talking to other Clubs that had it and the tutorial convinced me that this program was a good fit for us Review Source DW Donna W. Executive Director Recreational Facilities and Services Used the software for: 2+ years ### "We LOVE RecDesk!" November 2, 2023 5.0 RecDesk reduced the amount of time spent duplicating information between our website, facility scheduling, and programs. It has been a game changer for our center and has drastically reduced our staff hours to allow us to grow in other areas. Pros We have used online registration and facility management software for over 14 years and RecDesk does it all and with ease! There was seamless integration, and extremely knowledgeable, friendly, and responsive help staff from the beginning of the process to present. We have trained numerous staff with this product over the years and the simple, well explained easy to follow system makes it a product anyone can master in a very short window of time.Prior to RecDesk, we had two different programs: one for our website and one for registrations, facility scheduling, and program information. RecDesk changed all that for the better and reduced duplication and extra time. We now create a program in RecDesk which is automatically integrated online to our RecDesk website and gets scheduled into our facility - all at the same time! No more duplication or extra time needed. The process to duplicate a program with the click of a box and quick change of the title is so quick and easy to do for programs that run month after month or year after year. A real time savings! To be able to update any program or scheduling contact on our website in house is another much needed service that our previous programs did not provide. Cons I wish we could update our website layout without having to reach out to RecDesk help staff.Also wish we could import data from the family accounts to the coaching/instructor accounts because most of our coaches are mom or dads of our players and we have to manually enter the data for a coach's account. Review Source PB Phil B. Parks and Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "CIty of Garnett Review" March 17, 2023 5.0 It has been EXCELLENT from the sales people to the trainers to the customer support it has been fabulous. I have nothing but good things to say about the team there at RecDesk. They are very quick to respond and always a wealth of knowledge. It feels like we are their only client the attention that we get when we need it. I would and have recommended RecDesk to everyone that asks about what we use. It is a great product and the team you have behind it makes it even better. Pros It is very easy to use. We have a lot of turnover in our front desk staff with them being high school students. It is very easy to train them on how to use the system and they catch on very quickly. We are also able to offer online payments for those that do not live in town. We also can allow for automatic renewal if a patron chooses to use that option. It is very easy to keep organized with all the programs we run and the numerous reports we can run helps us with budgeting at the end of the year. We can also evaluate our programs based on profit and the number of users in each program. Cons We use the system for camping reservations and it does not work exactly how we would like but it gets the job done. Reason for choosing RecDesk The ease of use to start with. It also had everything we needed to use without a lot of extras we would never use. I feel like we paid a good price for an excellent product. Plus the sales staff and those who showed us the demo were above and beyond. I knew that not only the product was going to be good but the support system would be too. Review Source BR Beverly R. Recreation Leader Recreational Facilities and Services Used the software for: 2+ years ### "The Great RecDeck" January 29, 2024 5.0 My overall experience is it provides great quality of conduct with each person accounting for as well as detailed information about that person. Pros I like the way RecDesk provide the information needed for participants and staff in case of any emergency. The fact that you keep and accurate number of everyone that enters the building. Cons The least thing about RecDesk is sometimes it duplicates the same person with the same information. Review Source Response from RecDesk April 4, 2024 Beverly, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out if there’s anything else we can assist you with. SM Saundra M. Outreach and Volunteer Specialist Environmental Services Used the software for: 2+ years ### "RecDesk for county park district" October 30, 2023 5.0 I appreciate the automation RecDesk offers our staff, our customers, and my personal work load. Pros A RecDesk employee walked our park staff through an elaborate training process, and we felt very cared for as we implemented RecDesk. Now that is it up and running, I appreciate the versatility of the software and that it allows a mostly hands off experience to manage program registration, shelter reservation, and payment. Although RecDesk still seems robust, I find my way around the software and accomplish the task. Cons Sometimes I feel lost in a big city. An analogy for being stumped with a task. But if I end up in the wrong direction, RecDesk doesn't break. I can fix it, or use the Help, or ask my coworker team. Review Source LL Liz L. Managing Director Non-Profit Organization Management Used the software for: 2+ years ### "RecDesk to the Rescue" January 19, 2024 5.0 We are happy with the product! It ensures our classes are accessible and trackable for our participants and staff. Pros It is cost effective and does everything that we need to keep our organization's programs organized on the front and back end. Cons Some of the backend is clunky. For instance, I can only search by last name as far as members and that sometimes is problematic. Review Source Response from RecDesk April 4, 2024 Hello Liz, We appreciate your feedback and are delighted to know you enjoyed our software. Your satisfaction is our top priority, and we appreciate your suggestions for improvement. AW Allison W. Recreation Manager Recreational Facilities and Services Used the software for: 1-2 years ### "RecDesk" October 30, 2023 4.0 Very good. I am defiantly happy we choose RecDesk Pros Easy to use. Great customer support and support link. Cons Reporting. I use the reports were broken down a little better. Reason for choosing RecDesk We chose RecDesk because of pricing and door access. We were wanting to integrate a new door system as well. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Pricing and overall use of the other system Review Source DS Dani S. Director of Parks and Recreation Program Development Used the software for: 1-2 years ### "2 Years with RecDesk" August 16, 2022 4.0 We’ve gone completely paper free in the last two years. The administration portion of my job has gone from 90% paperwork to 40% and most of that entails running reports. Pros RecDesk is very easy to use for a one person department—features are manageable, yet quick and easy enough to set a program up within 5 minutes and get it published. Cons I really, truly wish, that the registration process was easier for my residents. I’ve had many complaints that the process is too time consuming and they just call me to have me do it. I also wish that the program wouldn’t allow residents to register for more than one program at the same time scheduled. Reason for choosing RecDesk The customer service was exceptional and this program was the easiest to manage on a small budget. I am the first director the department has had. Review Source SB Sam B. Program Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "RecDesk for Pickens Parks and Recreation" January 19, 2024 5.0 My overall experience with RecDesk has been pleasant. On a scale of 1 through 10, I would give it an 8. Pros RecDesk has tremendously helped us with registration, scheduling, and making things easier for our community. Having the ability to take online registration and payments has made for easier and more participants within our programs. Cons So far, the only issue I have run into is sending out bulk emails. Sometimes the system and my email do not like to work together and can make for sending the emails complicated. Review Source Response from RecDesk April 4, 2024 Hi Sam, Thank you for your kind words and support. We’re grateful to have you as a valued customer. Don’t hesitate to reach out to our Customer Support if there’s anything else we can assist you with your bulk emails. KH Kevin H. Executive Director Recreational Facilities and Services Used the software for: 1-2 years ### "golf maine park district" October 25, 2023 5.0 Very positive experience from the ease of inputting programs and customers to invoicing and taking payments. Pros The ease of customer inputting and invoicing is key. Its fast an efficient. Cons There is no time-clock management for employees. This would be a game changer. Review Source SD Shanna D. Recreation Manager Recreational Facilities and Services Used the software for: 1-2 years ### "We love RecDesk" May 25, 2023 5.0 The RecDesk system is great. We have no complaintes. Pros We use RecDesk for all things recreation and facilities. We like the customer side the most and the ease for people to use our website. Cons We would like the league management to be a little cleaner with scheduling, but this could be a user education moment as well. Review Source EM Erin M. Senior Services Manager Recreational Facilities and Services Used the software for: 2+ years ### "Rec Desk Review" April 17, 2024 3.0 Pros Rec Desk provides a master calendar which is very helpful when planning programs. There are multiple programmers who offer programs in several buildings and outdoor locations. Cons I do not find the payment feature user friendly, especially when a participant has a credit. Review Source Response from RecDesk April 18, 2024 Hello Erin, We are delighted that you like our calendar feature. We appreciate your feedback on payments and encourage you to reach out to our Customer Support team to review the workflow. RA Rick A. Staff Health, Wellness and Fitness Used the software for: Less than 6 months ### "Excellent interface" January 19, 2024 5.0 Pros With the numerous functions that we use daily, RecDesk helps us to process customer information in a timely manner. Cons I have not found anything that I do not like with RecDesk. Once you learn how to move from screen to screen, it makes access to the processing and storage of information easy to use. Review Source Response from RecDesk April 4, 2024 Hello Rick, Thank you for the 5-star rating! We are thrilled to know that you enjoyed our software. Your feedback motivates us to continue providing exceptional service to all our customers. PO Peter O. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 6-12 months ### "So far so good!" February 8, 2023 4.0 Great! \[sensitive content hidden\] and the crew are a pleasure to work with. Very responsive and understanding of our needs. So far so good on our end! Pros Support has been exemplary. Ease of use also ranks up there. Love the ‘wishlist’ feature. RecDesk certainly delivered on one of our wishes. Cons A work in progress is our drop in credit classes, doesn’t seem to track and monitor when punches get low. Facility parameters seem tricky. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.