Who Uses This Software?

Recreation management solution for small and medium-sized businesses which helps with improved customer service, reduction of operation costs, real-time program information and more.


Average Ratings

33 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 5 / 5
    Customer Service

Product Details

  • Starting Price
    $2,895.00/year
  • Pricing Details
    Contact MyRec.com for pricing details.
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • MyRec.com
  • www.myrec.com
  • Founded 2003
  • United States

About MyRec.com

MyRec.com is an all-inclusive web-based software that will simplify your recreation management. It includes program management, facility reservation, point of sale, membership, online registration, robust reporting, and a top-notch support staff consisting of parks and recreation professionals.


MyRec.com Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Billing & Invoicing
  • Check-in / Check-out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

MyRec.com Reviews Recently Reviewed!


User Friendly MyRec

Jun 11, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The MyRec software is extremely user friendly. Navigating through the management side is well outlined and there are many "short cuts" to get things done quick and conveniently.

The ease of switching from management to public side is fantastic.

The favorites icon is my "favorite"!

Cons: When I'm uploading a photo to my program page, it sometimes sets in between the sentence. I just need to double check before I move on.

Overall: My experience working with MyRec has been fantastic, the ability to track rosters, send email blasts, and sell activities using a credit card has allowed the Rec programs to grow and expand.

The accessibility of the support staff is incredible, knowledgeable, and patient

Vendor Response

by MyRec.com on June 12, 2019

We are glad you are enjoying the software. To help with aligning your program pictures, be sure to use the select a photo from the photo pool link instead of uploading it into the description box. You can upload any of your own photos to the photo pool to use within the site at anytime.

Exceptional customer service; very user-friendly program that is actually fun to work with.

Oct 31, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I like that if there is a feature that I am first experiencing, it is not difficult to navigate through the help section to figure it out on my own. I very much appreciate the mental security that if I cannot grasp it, there is always a friendly and knowledgeable MyRec staff member to help me.

Overall: Total control of our recreation programs. Reports are right there when management requests them or if I need to look at the trends. When our finance department cannot rectify a deposit or credit, they come to me and the MyRec program gets the answer that they could not find. Email blasts are a great selling/advertising tool. Coaches having access to the rosters saves a lot of red tape at the administration end. The membership feature is perfect for our swim club and swim club staff easily scan in the members each day. Great to be able to see the attendance counts and actually to go back to see what days a particular member was scanned in.

Vendor Response

by MyRec.com on December 18, 2017

Thanks Jeanine, it is great having you as a client!

Ease of Use

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: the software is easy to use from the Management side. wonderful record keeping, program listings, tickets sales, and rentals. Our staff, which changes from time to time, catches on very quickly to the way the system "thinks".

Cons: The rental section does not have an easy to use fees structure if you rent by the half day or full day. It does have a per hour rate, but we rent three pavilions for half day or full day with resident and non resident fees. And, each pavilion is a different size, resulting in different fee for each.

Overall: excellent

Vendor Response

by MyRec.com on December 19, 2018

Thank you for bringing this need to our attention. We have a feature called block fees that can be set up individually on facilities for customizable amounts of time that may help. For example, you can create a full day block and multiple half day blocks. We'd be happy to walk you through this at your convenience.

Capterra loader

MyRec has been a wonderful program for our department!

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract.

Cons: While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me.

Overall: Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors.

Vendor Response

by MyRec.com on November 01, 2017

Thanks for the great comments Andrew!

More than a great software company! There are great people at MyRecDept.com

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I really appreciate that MyRecDept.com continuously improves the product, adding new features and streamlining functionality all the time. The MyRecDept.com software gives our organization everything we need for a fraction of the price that we would pay to use some of the more "well known" recreation admin software company's products. Why pay more for fancy bells and whistles that you will never use?

Overall: Having been a MyRecDept.com customer for over 15 years, I have always found the MyRec team to be very responsive to any issues I ever encountered. I really appreciate that now the software is so fully functional that they call us to check in and make sure things are going ok and that we are taking advantage of any new features that they have recently added.

Vendor Response

by MyRec.com on November 01, 2017

Thanks Tom for the great review- it has been a pleasure serving you.

There is always someone available anytime we call for help and they are very willing to add features

Oct 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Customer service - staff are always available to help when we call and also willing to add features we suggest to make things more relevant to our needs. The program's intuitiveness is also appreciated. We love customer representatives.

Cons: There are often too many clicks to complete a transaction. Some of the help staff are not nearly as good as our rep and we often get them, and then end up calling her. She is very responsive and capable.

Overall: Organizing our registrations, tracking income, and creating a website for our community of recreation registrants ALL with the same actions.

Vendor Response

by MyRec.com on November 01, 2017

Jeanne, Appreciate the review of the software- it has been great working with Beekman all these years! You've really seen us grow.

Made the transition from all paper registration forms to online very easily.

Oct 24, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I love that all the households and family member information is in one place and can be accessed from anywhere. The email blasts are wonderful. The up-to-date program info and registrant information is amazing. I also love that families have registration right at their fingertips and can do things at their own convenience, because our office hours aren't always ideal for working families!

My Rec's customer service has exceeded our expectations. They are always available and can solve any issues we may be having. They have helped us troubleshoot and streamline things so users can have a much better experience!

Cons: Registering multiple kids and redundancy of the question fields. There is a lot we can still learn and this program can do many things, so it may just be our own learning curve!

Vendor Response

by MyRec.com on November 01, 2017

Jessica, Thank you for the great review of the software. We are always looking at ways to improve the system- so keep an eye out for updates.

Organizational Support

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: NEPA is a professional organization that serves a membership of professionals in our region. We were unique to MyRec.com and they took that challenge and gave us a well thought out plan to serve digitally serve our membership. We currently use all aspects of MyRec.com and would recommend it to any professional organization focus on membership management.

Cons: Its not exactly like a website. This means we can't completely change how some things works, but the benefits of it outweigh this small con of the system.

Overall: The set-up from start to finish and now the experience for our members give MyRec.com a 10/10 for us. Thank you MyRec.com!

Vendor Response

by MyRec.com on December 19, 2018

We are so happy you are pleased with the product, thank you for letting us serve you, and can't wait to see your successes in the future.

MyRec is Great

Jun 18, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The staff at MyRec make the experience outstanding. If I ever have questions they are always willing to help me figure out what to do. The software does exactly what I need it to do.

Cons: Sometimes we need something more in-depth in our Registration for our customers and need to go further on the back end that can't be done. Most of the time I call MyRec and they help me figure out a way to still do what I need.

Overall: The Staff are the BEST! They really are always willing to go the extra mile to help you.

Vendor Response

by MyRec.com on June 21, 2019

Jenny,
Thank you so much for the kind words- it is such a pleasure serving you and your department.

We Love MyRec

Jan 04, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There is one feature where MyRec really stands out compared to other vendors. That feature is Customer Support and Service. Whenever you call there is a friendly voice who takes the time to not just solve your question, but to help you to understand the solution to your problem.

Cons: Overall, we have no complaints about this software.

Overall: Our Department has used MyRec since 2006. We continue to be pleased with it. Using MyRec we were able to develop and control our own website that works directly with the program registration and financial control functions.

Vendor Response

by MyRec.com on January 11, 2019

We thank you for your support and are happy to serve you!

Great product with fantastic support!

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My staff were hesitant to change software but we needed an upgrade. The support we received from the MyRec team was top notch! They made the change from our old system to the MyRec smooth. It's very user friendly and gives you a lot of options for a very fair price.

Cons: We had a few hiccups in the beginning and needed some parts of the program modified to meet our needs. The team at MyRec worked quickly to resolve our needs.

Overall: It has made the bookkeeper very happy and lets us run everything from reservations to POS and donations through the system. I love that we can send an email or make a call and get a response usually same day! We LOVE MyRec at Look Park!

Vendor Response

by MyRec.com on December 19, 2018

MyRec.com loves Look Park- you're suggestions have truly expanded the system, and we thank you for your continued support!

Capterra loader

My Rec.com performance software for Recreation Departments

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use for management and the public, allows our patrons access to programming and registration services at their own leisure 24 hours a day

Cons: System crashed under load one time but my understanding is that this has been rectified

Overall: Streamlined our paperwork, met a community need to ease registration burden and hours of operation, wonderful staff who work to make the system meet your needs by taking special programming requests.

Vendor Response

by MyRec.com on December 19, 2018

So happy you and your patrons are loving the system. Yes- the system load issue has been resolved some time ago. Thank you for your allowing us to serve you.

MyRec...great at what they do!

Dec 31, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The steps to process information is wonderful.. Even if I have not been on the software for awhile, it's easy to to get back into the groove...user friendly! My favorites...the various reports and ability to send emails to specific groups with a quick tap of the keyboard!

Cons: Have not found anything that we do not like thus far.

Overall: From the time we started using the software to current, anytime we have needed guidance from myRec staff they have been available and able to walk us thru any challenges. Also, greatly appreciate when they listen to suggestions we have have and that they are always doing upgrades to make our work easier!

Vendor Response

by MyRec.com on January 02, 2019

We are so happy you are enjoying the software- thank you for being our client!

A few glitches but mostly very satisfied.

Oct 25, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The ease of use and the tracking of all the programs. It is helping us get a data base of who uses our parks and programs and makes it easy to stay in touch with everyone and keep people informed of events, closures etc.

Cons: I find the facility input part very cumbersome. For a one day rental it works great and nice to have everything on the calendar but for leagues and multiday use it is not easy to navigate to get everything you want on. If you were to add actual games to the calendar it would be hours of input.

Overall: The biggest benefit is the real time sharing of information with my pool, day camp and coaches that run summer programs. It has cut down on paper use significantly and really helps promote, track and create programs.

Vendor Response

by MyRec.com on November 01, 2017

Thank you Deb for taking the time to review. We have just recently simplified facility management- so hopefully some glitches have been ironed out.

Review June '19

Jun 12, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: There are updates in the works and made regularly.

I think we push the software functionality beyond it's limits - meaning it does more than what is intended.

Cons: There are times the users, customers have difficulty but that is normal for someone new to any system

Overall: I like the fact that customer support is available as much as it is when calling the help line. Of course, email is available also.

Vendor Response

by MyRec.com on June 13, 2019

Thanks Sandy, it has been a pleasure serving your department. We are always striving to make your jobs easier.

System is used for athletics and recreation services

Oct 31, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Easy to use and navigate.

Customers seem to enjoy it.

I like the cloud base which allows to work from anywhere.

Cons: Payments have been a problem. Needs to be payment site all on one page so you don't have to go back and forth between sites. If an address doesn't match up with account it wont take payment. This is difficult because many times sponsors or other family members pay with different addresses.

There should be a scheduling system that allows for more customization (game times, home, away games, fields, same number of early games as late games, etc)

Overall: Quick, easy to use from anywhere. Allows for caches to see rosters and payments.

Vendor Response

by MyRec.com on November 02, 2017

Thanks Kevin for reviewing- give a call to clear up confusion on payments (as you and your customers can certainly change payers address at time of checkout).

They Are Awesome!

Jun 18, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The ease of use for us and our customers.

Awesome customer service.

Options

Cons: League scheduling isn't that great unless I'm just doing it wrong.

Overall: Going from all paper based to computer and online registration was great, and using MyRec for that transition was awesome! They have a wonderful staff that is always there to help when you need it. Even if they aren't familiar with your particular problem they will utilize the other staff members to find your solution. Great program, great staff!

Rhinebeck Rec

Dec 31, 2018
5/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: It's a great organizing and management tool.

Cons: I've had complaints from residents that the site is not user friendly. I have noticed this myself in some cases. Everything should be intuitive, but it's not.

Overall: The Town is able to track program and income through MyRec. We are also able to run reports, which is extremely beneficial. The staff are always knowledgeable, friendly and helpful. We are happy with MyRec and appreciate that they're always working to make the software better. They also always find ways to help even when it feels impossible. A great company to work with!

Vendor Response

by MyRec.com on January 02, 2019

We would love for you to elaborate on the public side intuitiveness. We strive to make it user friendly for your constituents and always make an effort to improve if possible. Please let us know specifically what they are having difficulty with- it would help us greatly. Otherwise, we are glad to hear you are overall happy with the software.

Best Thing Around

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: How easy it is to learn and use and customer service. This software has saved so much time . This software beats any of the big boys out there. We are large in recreation and have made this software work perfect for us.

Overall: More accountability and a great tracking tool

Vendor Response

by MyRec.com on November 01, 2017

Appreciate the great review Kasey- it makes our job worthwhile to hear how easy and beneficial it is for our clients to use the software!

Excellent Customer Service

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use..Easy to navigate around the software and the icons show exactly what to look for. Searching for an answer is easy.

Cons: "Help" is not always helpful. I often have to call the software people and ask the most basic of questions.

Vendor Response

by MyRec.com on November 01, 2017

Eleanor, Thanks for the kind words- it has been a pleasure serving New Milford. Will take into consideration your HELP files comment- but you know we love to hear from you!

Has been great and can see how it can grow with us.

Oct 24, 2017
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ability to have online regsitration, one location for center schedule. The ability to have instructors be able to see class lists. AMAZING customer service!

Cons: Sometimes seems like there is 100 steps to go through to change a program. Also reservations take several steps to complete. Takes a little but to get used to how to navigate.

Overall: One stop for registrations as well as one location to track income.

Vendor Response

by MyRec.com on November 01, 2017

Thanks Amanda for your feedback- we have just recently simplified both facility management, and real soon- activity management will be live. Let me know how you like it!

Jenna

Jun 11, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love this software, I maintain it with ease and can call my rec whenever I need to resolve issues.

Cons: There are no cons because if you want something changed or modified, they are happy to have the programmers look at it.

Overall: my overall Experience is outstanding!

Vendor Response

by MyRec.com on June 12, 2019

Jenna, thanks for the kind words- we are so happy you are enjoying the software! It has been a pleasure serving your department.

Capterra loader

The transition from Active to MyRec was painless!

Oct 24, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use

Reporting features gives you what you need

The daily dashboard is a great tool!

The tabs are clear and allows for seem less navigation in and out of areas.

Cons: I wish that there was an ability to in facilities allow for more facilities to be selected to make reservations.

Overall: More efficient use of my staff time

Vendor Response

by MyRec.com on November 01, 2017

Thanks for the great review John.

MyRec Review

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to understand and use. Financial reports as well as program reports are very beneficial.

Cons: I really have no cons to report at this time.

Overall: They have been very willing to assist us at any time. Our registration process is quite complicated and they worked very hard to meet our needs.

Vendor Response

by MyRec.com on December 19, 2018

Thanks, Ken! Glad to have you as a client, and happy to share in your successes.

We were a one person show, using my rec.com made organization and then growth possible!

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use and terrific, timely customer support when it's needed. Ability to customize banner & photos.

Cons: It would be nice if we could more easily adjust registrations/payments for those in advanced programs with auto pay.

Overall: It's helped our department grow - and I have recommended myrec.com dozens of times.

Vendor Response

by MyRec.com on November 01, 2017

Thanks Kelly for taking the time to review.

Director

Dec 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the affordability of the software, features and being able to access anywhere.

Cons: The really isn't anything that i don't like about the software

Overall: I have been very pleased with the software and support. It's taken the department to a whole new level.

Vendor Response

by MyRec.com on December 28, 2018

Thanks Steve, we are happy to have you as a client!

Customer service is prompt and delivers proper answers to your problems.

Oct 24, 2017
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is the best part about the software. Local and quick response. They make changes very often that are making the software better. More work to be done but they have a great start and are making great progress. Love the new website and mobile design as well.

Cons: It is still young and has some things that are being developed to help make the software easier and more user friendly.

Overall: It makes my daily job easier and makes registration more easy to handle both for our community members and for us.

Vendor Response

by MyRec.com on November 01, 2017

Thanks for the review Andrew- and yes always looking to further and simplify your experience with the software.

Capterra loader

Excellent Software for our profession

Dec 18, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, constantly updated their software based on requests from their customers. Customer service is second to none. Very quick to respond and you always talk to My Rec Staff directly.

Cons: Nothing due to fact they constantly upgrade their software due to customer suggestions.

Overall: Great customer feedback with software; ease of use for our participants.

Vendor Response

by MyRec.com on December 19, 2018

We are so glad you are happy with the product, and thank you for your support!

I have to set up the website for our department and I find the software and support behind it great.

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I find this software intuitive and easy to use, it is very flexible and I can manipulate it to serve our needs.

Cons: There is a big difference between what you see on the administrative side and what is on the public side, so you have to test everything on the public side to make sure it's working the way you think it is.

Overall: Many more online registrations, more marketing opportunities for our department.

Vendor Response

by MyRec.com on November 01, 2017

Hi Dawn,
Thanks for the great comments. We are in the middle of a management side update- so be on the lookout!

Online Registration System Review

Jun 18, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Learning to use the software was great - good transition from our old software and getting MyRec off the ground. Help desk has been fantastic, we get answers within minutes and talk to a person who can resolve our issues

Cons: Nothing yet - we are still learning the system. Trying to learn the best way to accomplish what needs done along with getting our job done.

Vendor Response

by MyRec.com on June 21, 2019

Kimberly,
So glad things are going well for you. Don't forget to look in the help guide/files on the mgmt side as we now have many new video guides to assist in training.

Review

Jun 04, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: I Like the ability to use and track the usage of the rentals and pool usage.

Cons: Nothing, all works well. Customer support is awesome.

Vendor Response

by MyRec.com on June 12, 2019

Thanks for the kind words, Tim- it has been a pleasure working with you!

MyRec is a great program but does have some limitations

Nov 02, 2017
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Extremely
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Pros: I like that it is very user friendly and that there is always help available. I also like that it is very easy to update the website.

Cons: That there are some limitations for subscription payments. For instance, if someone wants their subscription payment to come out on a certain day, that would be easier if we could tailor it to that date for people.

Overall: Ease of use and program registration.

Vendor Response

by MyRec.com on December 18, 2017

Thanks Renee for the feedback,
If there is something you'd like to specifically request, please give the office a call. It seems like we have worked with you on some specific items in the last 6 months.

It is fun to come to work and use this software!

Jun 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
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Pros: I like the ease of use from the management end and for our customer. The technical support is so kind and helpful. From my first phone call to implementation, it has been a very smooth transition.

Cons: I am learning new software after 20 years of using a different one, so there is a learning curve.

Overall: We finally have online registration for our customers, in which they can also pay online with a credit card. They get instant confirmation they are in a class.

Vendor Response

by MyRec.com on June 12, 2019

You are doing a great job Michelle, glad the software (and support staff) are treating you well- call anytime!