# MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 9th, 2026 # Reviews of MyRec.com Ease of use 4.4 Customer Service 4.9 ## Pros and Cons in Reviews JL John L Associate DirectorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It helps us translate our marketing matierals into sales via QR codes, but we would like to see the mobile cell version be easier for people to create an account.“ February 7, 2025 AS Alex S ClerkSports, 2 - 10 employeesUsed the software for: 1-2 years. “The text editor is also not very intuitive and has causes a lot of formatting issues.“ April 21, 2026 NW Nicholas W Program CoordinatorGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “I feel like for both residents and staff, MyRec allows everyone simple and informative access to all aspects of the website.“ May 2, 2025 NS Natalie S Director of Recreation and Special EventsGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “The photo quality is grainy and it's not as mobile friendly as we'd prefer.“ February 23, 2026 RD Ray D PresidentInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Overall for a small to mid sized department with staff who are not technologically inclined this is a great software.“ April 10, 2026 RM Robby M Teen Center CoordinatorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Email blasts are not reaching parents and are always going to their spam folders.“ December 30, 2025 EB Elaine B Executive AssistantGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “Words I would use to describe our first full year for programs and activities: User friendly for both management and participants of our programs and smooth sailing all around!“ March 20, 2025 KF Kevin F recreation managerGovernment Administration, 2 - 10 employeesUsed the software for: More than 2 years. “Emails sometimes go to junk folder.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mariah M. Recreation Program Coordinator Government Administration Used the software for: 6-12 months ### "Easy to Learn" February 12, 2026 5.0 My overall experience with MyRec.com has been positive. Customer Service was so quick to help with one issue that I couldn't figure out and the program has been incredibly easy to learn. Pros Coming into my new position, I felt like MyRec was incredibly easy to learn. Customer Service scheduled a call with me as a new user and walked me through the basics while ensuring I knew I could always call or email with any questions that came up. Cons I wish it was easier to change a facility reservation without cancelling the reservation and starting all over. Review Source Response from MyRec.com February 18, 2026 Thank you so much for taking the time to review the software. We are so happy that it was easy to learn, and of course are here for you for any questions that come up in the future. We also would like you to know that it is possible to edit/modify a reservation without canceling. Give a call into client success, and they'd be happy to show you how! KF Kevin F. recreation manager Government Administration Used the software for: 2+ years ### "myREC Chamblee" October 30, 2025 5.0 Have had Myrec for 9 years and very happy with the product for what we use it for. Pros love that it is cloud based. easy to view rosters, schedules, programs. easy to use to customer. user friendly for staff finances are easy and connects directly with authorize on payments/refunds. Customer service has been great and when things come up they are usually fixed quickly. Cons There are some bugs in the system. People regularly complain about getting locked out of account and not remembering password. Forgot password seems to rarely work. Mass emails have been locked up before and send at later dates. Emails sometimes go to junk folder. Review Source Response from MyRec.com November 3, 2025 Thank you so much for your continued trust and loyalty over the past nine years! We’re thrilled to hear that MyRec.com has made managing your programs, schedules, and finances easier, and that our customer service team has been there to support you along the way. We appreciate your feedback — our team has actively worked on improvements to make those processes smoother and more reliable. Your insights help us continue to grow and refine the platform for you and all of our users. Thanks again for being part of the MyRec.com community! RD Ray D. President Internet Used the software for: 6-12 months ### "MyRec Great software for small to mid sized departments" April 10, 2026 5.0 Overall for a small to mid sized department with staff who are not technologically inclined this is a great software. The learning curve is easy and things are pretty intuitive. It has the functionality you need but may not have some of the fancier capabilities. Also, the value is there with the pricing. Pros I like that MyRec is intuitive and simple to use. Their customer service is excellent, for example if you call them you talk to an actual person. In my experience the customer service people are able to fix your problem before you end the call with them. Cons I think the customer UI could be modernized a bit. Also, camp site reservations could be added. That is all. Review Source Response from MyRec.com April 15, 2026 Thank you for your thoughtful feedback! We’re glad to hear that MyRec’s ease of use and responsive customer support have made a positive impact for your team. We also appreciate your suggestions regarding UI modernization and campsite reservations—input like yours helps guide our ongoing improvements. We're proud to support departments of all sizes with software that is intuitive, affordable, and backed by real people who are here to help. NS Natalie S. Director of Recreation and Special Events Government Administration Used the software for: 1-2 years ### "Thoughts after a year with MyRec" February 23, 2026 3.0 There are lots of things that MyRec does well and ways it stands out from other systems. We were initially very excited about it. That excitement has dwindled a bit, mostly due to lack of support and design limitations. But the system is constantly improving and our most recent experience with customer support was great- so I'm optimistic! Pros I like the all-in-one format. The back end is also reasonably easy to navigate and let's me do most of the things I want to do for registration. Cons We're not able to do much to personalize the website. The photo quality is grainy and it's not as mobile friendly as we'd prefer. I've also had a hard time with getting support from MyRec when things come up. A few of the support staff have been excellent, but many emails go unanswered and our new staff untrained. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[RecDesk](https://www.capterra.com/p/127064/RecDesk/) Reason for choosing MyRec.com All-in-one website and rec tracking. Price point. Review Source Response from MyRec.com March 4, 2026 Thank you for taking the time to share such thoughtful & balanced feedback. Happy to hear that you value the all-in-one functionality & that the backend navigation has met many of your needs. Regarding website personalization & design, we do offer customization options, & also provide access to a design specialist to help departments achieve a look & feel that aligns with their goals. Photo quality is typically dependent on the images uploaded, & higher-resolution images generally produce the best visual result. We take your feedback about mobile friendliness & support responsiveness very seriously. Many clients work closely with our support & training teams to ensure new staff are fully onboarded, but you can also use our training academy for further training. Thank you again for your honest feedback. NG Natalie G. Admin Assistant - Recreation Programmer Sports Used the software for: 2+ years ### "Fantastic Software!" May 2, 2025 5.0 Their customer support is top notch! If I have a question or need to brainstorm a new solution, I can ALWAYS reach a live customer support person. They even make sure to take time to follow up with questions that cannot be answered immediately in a timely manner. Pros MyRec is continually improving and growing with changes in our industry. They strive to keep their software up to date and grow with ever changing technology. Cons Some of the reports are rather tedious to populate. I would like to see more streamlined process of creating programs & activities. The 3 different set up options make it cumbersome. I wish there was a wait list option for advanced activities. Switched from [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) We were with MyRec and switched to CivicPlus-Rec for Recurring Billing options. We returned to MyRec when they updated their billing options. Review Source Response from MyRec.com May 5, 2025 Thank you for the fantastic review! We’re so glad to hear you’ve experienced the benefits of MyRec’s ongoing improvements and industry-focused growth. Your feedback is very helpful, and our team is actively exploring ways to make processes more efficient. We’re especially happy that our customer support has stood out to you—we truly value being accessible and responsive. Welcome back to MyRec—we're excited to continue supporting your success! OG Owen G. Director Recreational Facilities and Services Used the software for: 1-2 years ### "Houlton Parks and Recreation Department" May 2, 2025 4.0 We have had a great experience with MyRec so far. Parents and ourselves have appreciated the convenience and ease of it. Anytime we've had a question about something and called, everyone who we've spoken to has been more than helpful. If there was something they couldn't correct or answer in that moment, they would make sure they looked into it further and always got back to us quickly. Pros MyRec is the first registration website we have used. Before, we were the typical paper and cash registrations. MyRec has made our registrations so much more convenient for ourselves and our participants. Having everyone's information at our fingertips instead of filing through paperwork saves us so much time. It's great for promoting our programs, events, and other information we need to get out to our community. It's also been a great addition to our After Care program which has different rates for the amount of days registered. The advanced activity option is great. Cons We've have had quite the trouble with parents using MyRec on their cell phones. They have a difficult time completing the check out process and we end up getting a lot of phone calls. We suggest they use a computer, and once they do, everything works fine. If MyRec had a mobile app that allowed parents to register easily, view upcoming information, and see their programs at a glance, that would be the icing on top of the cake. Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing MyRec.com We had spoken to other departments who used both software. We gathered that MyRec was simpler to use and more streamlined. Review Source Response from MyRec.com May 5, 2025 Thank you for the thoughtful and detailed review! We're thrilled to hear how much MyRec has helped streamline your registration process and support your After Care program—it’s great knowing the system is saving you time and making things easier for your community. We appreciate the feedback about mobile usability; we understand how important that experience is for parents, and have forwarded this onto our team. We're happy to hear our support has been helpful and responsive—that’s always our goal. Thanks again for choosing MyRec! MS Melinda S. Administrative Manager Recreational Facilities and Services Used the software for: 2+ years ### "We love MyRec!" May 2, 2025 5.0 Amazing all around. We love MyRec and so do our customers. Pros Ease of use for us as well as our customer. Amazing customer service and they are always innovating their product. Cons Not much, we have been with them since 2020 and there are still a few reports I would like to see on the financial end, but overall they are great. Alternatives considered [Amelia](https://www.capterra.com/p/200413/Amelia/) Reason for choosing MyRec.com They were triple the price at the time and we couldn't afford it. Switched from [Sportsman Web](https://www.capterra.com/p/140072/SportsMan-SQL/) They are very outdated with limited functionality. Review Source Response from MyRec.com May 5, 2025 Thank you for taking the time to review the software. We are thrilled that it is simple for both you and your customers. It has been a pleasure serving your department. EB Elaine B. Executive Assistant Government Administration Used the software for: 1-2 years ### "Great product with great employees!" March 20, 2025 4.0 Words I would use to describe our first full year for programs and activities: User friendly for both management and participants of our programs and smooth sailing all around! Deployment is scary. Setup brings me back to the old saying: You don't know what you don't know! Pros The customer service is responsive and plentiful. Cons I'm always frustrated when I use my back arrow to go backwards and it doesn't allow it. I haven't recorded/ written down which ones but several times a week I a talk to myself about not having a handle on the back arrow! Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing MyRec.com References. We called around to different users with different products in different locations across the state and asked about the good, the bad and the ugly. MyRec quickly came to the top. Review Source Response from MyRec.com March 21, 2025 Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your experience with MyRec.com has been positive overall, especially when it comes to the customer service and user-friendliness. It's great to know that our platform has helped make your first year of managing programs smooth sailing. Thanks again for your kind words and for choosing MyRec.com! We're glad to have earned your trust, and we're looking forward to supporting you in the years to come. JD Jenny D. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Great people but could use some work on complex activities" February 12, 2026 3.0 We enjoy using MyRec and will continue to use. We just wish when we have complex problems there is a better way to work around those issues. Pros The people are all very nice and helpful. I feel like the programs we developed work good for what we need. The only problem is they can't be to complex because then we run into more problems. Cons Reporting does not give me what I need. We have multiple different "activities" being purchased at one time and when putting that information into Quickbooks I need to know how much money each activity brought in. I have to go manually into each transaction and look at the activity and then subtract the fee that was charged as well to get an accurate amount. Review Source Response from MyRec.com February 18, 2026 Thank you for your feedback and for sharing your experience. We’re glad to hear our team has been helpful and that the software supports your program needs. We appreciate your input regarding reporting and more complex use cases, especially when reconciling financial data. Your feedback is valuable and helps guide future improvements. We’re grateful for your continued trust in MyRec.com and appreciate you being part of our community. AS Alex S. Clerk Sports Used the software for: 1-2 years ### "Wilbraham Parks and Recreation, MA " April 21, 2026 4.0 Overall, the platform is user friendly and well suited for recreation operations. I would recommend MyRec to other local departments. Pros Registration process and financial reports are user friendly. Facility rentals are also very user friendly. Cons The email blast system is limited and doesn't allow you to filter certain groups. The text editor is also not very intuitive and has causes a lot of formatting issues. Review Source Response from MyRec.com April 24, 2026 Thank you for your thoughtful review! We’re glad to hear that registration, financial reporting, and facility rentals have been working well for your team. Response: We appreciate your feedback on the email tools and text editor. Input like yours helps us guide updates. Thanks again for your recommendation—we’re proud to support your department! DS Diane S. Website Administrator Recreational Facilities and Services Used the software for: 2+ years ### "After purchase support is amazing!" March 25, 2025 5.0 Except for this users' deficiency I am so glad I chose to go with My rec over another software program my team had been considering. When things go wrong it's never been a software issue. The customer service is excellent. Pros A company's employees are a reflection of their excellence and My Rec has excellent employees in their customer service department. Cons For me the actual software is a challenge. Many times the directions are not clear or complete enough for me. As a 65 year old, who did not grow up with this technology, many times i don't understand where I went wrong. Perhaps the directions are written for someone who is more proficient in this type of technology. Perhaps a section in the help feature geared toward the remedial user ... perhaps a primary level explanation! Also, a better calendar would be useful. Seems primitive compared to other software company's calendars. Review Source Response from MyRec.com March 27, 2025 Thank you so much for the kind words and taking the time to review. We are thrilled you find our client support amazing and are always updating our features, so thank you for the calendar update request. JP Jerrie P. Secretary Recreational Facilities and Services Used the software for: 1-2 years ### "Website Review" February 6, 2025 5.0 My overall experience with MyRec.com is very good! I would recommend it to anyone. Pros I like how I can learn to use different features easily. The help page is great! I have printed off a few things I wasn't sure how to set up. Cons So far just one thing, I can't figure out how to reduce the size of our logo on our pages and receipts. I wish we could use the MyRec.com Point of Sale on our iPad. Review Source Response from MyRec.com February 10, 2025 Thank you for taking the time to leave a review! We’re thrilled to hear that you’re finding the features easy to learn and that the help page has been useful for you. We appreciate your feedback regarding the logo size and we do have iPad compatibility with the Point of Sale feature - please reach out to Client Services. It’s great to know that your overall experience with MyRec.com has been positive, and we’re grateful for your recommendation. If you need further assistance, feel free to reach out – we’re here to help! AR Andrea R. Administrative Clerk Recreational Facilities and Services Used the software for: 1-2 years ### "MyRec Review" June 21, 2024 5.0 Overall, my MyRec experience has been good. The customer service is phenomenal and are always able to fix my issues. Pros I like the ability to create a variety of different program types and the ability to set specific details for each activity. Cons I find the finance tab difficult to navigate and to understand past payments. If a refund is issued, it is posted to the original invoice instead of a separate line item. Review Source Response from MyRec.com June 27, 2024 Thanks so much for taking the time to provide this valuable feedback. We are continuously working to enhance our platform's usability, and your input on these matters will help us prioritize improvements in these areas. It has been a pleasure serving your department. KS Kerri S. Director of Parks & Recreation Recreational Facilities and Services Used the software for: 1-2 years ### "First Year Using MyRec" August 17, 2023 4.0 Onboarding this system was pretty easy. Many of the steps are pretty intuitive. If you do similar programs it's easy to clone and repeat the process. This system has made registrations and payments much easier to keep track of. It also combined my facility requests onto the same site so now residents go to the same place for everything. Pros We switched from paper and check payments to the MyRec system last August. The online registration and online payment makes managing program registrations much easier. Another feature that I like is the ability to have people sign up for multiple weeks of Summer Camp at once, instead of having to add everything separately into the cart. The ability to export different roster reports including custom forms and questions into Excel is a great feature. In terms of the Public Website you have the ability to set news stories, posts, and registrations to become public or leave the site on specific dates which allows you to plan ahead. I'm able to use MyRec to manage my fields and other facilities that we rent which as well has been much easier. Cons I am in a small town and we often have programs that do not run due to lack of registration. I wish there was an easier way to cancel programs and refund people. I know it cannot all be done at once because they are separate invoices, however, if there was an easier way to return to the program you are cancelling once you get to the end of each cancellation that would be great. Transferring registrations from one program to another also seems tedious. I repeat the same step multiple times especially if I am overbooking an item. I shouldn't have to confirm it more than once. You get used to doing it, but it seems like I shouldn't have to confirm it that many times. Review Source Response from MyRec.com August 18, 2023 Thank you so much for taking the time to review. We are thrilled you are finding the software easy to use on the management side. As always, please reach out with any questions, and keep an eye on what is coming in the future! ED Erika D. Deputy Director Recreational Facilities and Services Used the software for: 2+ years ### "Great software to support recreation programming" December 23, 2019 5.0 We originally purchased MyRec as a way to input registration payments and create attendance lists, essentially to streamline our internal processes. In the last 8 years, our use of the system has gone well beyond that. As our programs have grown, this system has allowed us to grow our marketing and communications and consider the best way to offer registrations to customers in a world that is mostly digital. Pros What I like best about MyRec is how customizable the features are. The recreation industry is so diverse, not just in the type of programs offered but in the way each department administers them. In our experience using MyRec, we have found ways to adapt the system to accommodate all of our programming and reporting needs. If a particular function does not exist, the programmers at MyRec have been responsive in developing solutions. The programmers all have a good sense of the software needs for this industry and are easy to work with, whether it is helping us to identify a solution ourselves or a resolve an issue for us. Cons For all the years we have been utilizing MyRec and the changes that have been made to make it more mobile-friendly, we still receive a fair amount of feedback from the public site that our customers find it difficult to use. A large part of this has to do with memberships, as several of our programs require a membership to exist in the account in order to register. All memberships in our department are entered by the office and not available for public purchase; however the message to purchase a membership on the public side seems to exist as a system default, even if this option is actually not available. Memberships are also challenging for our staff to create if they don't have much experience with this side of the software - it might be more simple if you could create the types and lengths of memberships while you are creating the membership itself. Going back to the public side of the system, it would be nice to be able to customize the navigation tools so they better relate to what we are using them for. Our department often uses news pages as a place for info on large programs and the word "news" does not lend itself as the first place for customers to look. Lastly, it would be great if a "reply to" feature could be added to email blasts. Our staff always include their email in the message for responses but if the customer hits "reply" instead, it goes to the system administrator instead. Reason for choosing MyRec.com Overall ease of use both for administrators and customers. Review Source Response from MyRec.com December 30, 2019 Thanks for the review- glad the software is doing what you need and more. As far as the messaging for memberships, and labeling of the public side navigation- there have been updates to allow for the changes you stated. Please call into client services and we can go over them with you. JM Jason M. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec is way to go for Recreation Management!" November 17, 2021 4.0 I enjoy using the MyRec software. It is a great tool for recreation departments. I highly recommend it to anyone in the field. Pros Easy to use, eliminates hours of record keeping/filing, and paperwork. The system is customizable. Customer support is top notch. They are constantly updating and improving the software using feedback and ideas from the departments that use the software. If there is a function that you need and is not available, they will try to add that function in. If there is a question that the representative doesn't know the answer to, he/she will look into it or test it out and get back right away. Cons Sometimes updates happen and I don't know about them. MyRec always sends updates out though so it is just a matter of looking it up or giving them a call. Sometimes there is an option that I think does one thing but does another. Their customer support team is always willing to help whether it is a complicated matter or a simple one. Reason for choosing MyRec.com Easy to use, top notch customer service who was willing to help and always available. It also came highly recommended by other departments. Review Source Response from MyRec.com November 29, 2021 Thank you for taking the time to review. It is a pleasure to serve you and are thrilled you are finding the software is simplifying your recreation management. sW susan W. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "Kingston Recreation Department" December 11, 2019 5.0 Working with My Rec. has been one of the best decisions that I have made in my 20 year tenure here at the Kingston Recreation Department. As mentioned previously, their professionalism, responsiveness, and overall great product make them an organization that I continue to tell other's about as it allows for enhanced efficiencies and productivity for our Department. Pros Our department has been using this software for 6 years. The pros are the ease of use, the exceptional customer service, the support of their staff to listen to questions and create/install new ideas based upon the users requests. They listen to their customers and are constantly creating and improving options based upon their customer's needs. The software provides so much data/information for us as department users which is extremely beneficial when budget planning, and showcasing what we do. The end user, our members/account users also continue to let us know how easy it is to use the software and receive information back from us via e-mail blasts and text blasts. The ease to add/change program and facility information is very important as well. Cons No cons about the Software, and this is not really a con... but more of a suggestion as a non-technical person, it would be great to have training's/webinars, etc for new functions when they are added, or just a yearly training/webinar to remind us and showcase all that the software can provide. I know that we probably do not use all of the elements as being only a 2 person department it is hard to stay on top of all the new components. Review Source Response from MyRec.com December 12, 2019 We are so happy the Dept of Kingston and it's customers are enjoying the software. It has been our pleasure to serve you. Thank you for passing on the relevance of what we do to your neighbors- we really appreciate it. As far as training videos- you will find that the help files on your mgmt side are being populated with how to videos within each module. Thanks for the suggestions, keep them coming! JD Jessica D. Recreation Leader Recreational Facilities and Services Used the software for: 2+ years ### "We love MyRec" December 11, 2019 5.0 MyRec.com has literally made our jobs easier and safer. We originally started using this to implement a security and safety measure at our outdoor pools in the summer which serves over 16,000 patrons in a six week period. We are able to take a photo of the patrons and allow or disallow them into our facilities. This feature has dramatically reduced crime at our pools and has made these aquatics facilities safer and more family friendly. We have also used the system to register for all of our programs which has made our lives much easier. Online registration is so much easier than paper and pencil. Also, having the ability to take attendance and digitally sign in and out our participants is wonderful. The entire staff at MyRec is friendly and attentive to our needs. The are also upgrading their product on a daily basis which is fantastic because they are presenting us with options that we didn't even know we needed but will use daily. Pros We love the ease of use of this software. Most things can be figured out on your own and if not its a quick phone call and they are there to answer your questions right away. We also love all of the options of reports that can be run for facilities, finance, and activities. Cons There is not much that we don't like about the software. Reason for choosing MyRec.com We love the cost of MyRec it is feasible for us to purchase, other options are way too expensive. We had been trying to purchase software for years before we found MyRec and never were approved the funding because other options were too expensive. One of the other things that really sold us on MyRec was the ease of use and the staff. We love that we can call when we have a question and someone is there to answer and help. Everyone on the staff is wonderful and will go to all ends to help us out. Review Source Response from MyRec.com December 12, 2019 Thank you, thank you- you have been a pleasure to work with! RP Rick P. Turf Manager Recreational Facilities and Services Used the software for: 2+ years ### "Athletic Facilities " December 14, 2023 3.0 Pros Scheduling, and some of the reporting. Cons Please refer to the conversation that I had with \[sensitive content hidden\] on \[sensitive content hidden\] Review Source Response from MyRec.com December 19, 2023 Thanks for taking the time to review the software. We are glad scheduling and reporting is working well for you, but please reach out to client services if there is something we can simplify for you. LP Lisa P. Recreation Program Manager Recreational Facilities and Services Used the software for: 2+ years ### "MyRec.com is for MyRecLife" March 31, 2023 4.0 Pros The ability to clone programs quickly and track registrations in real time. I also love the fact that we have the bar graph to compare yearly income-it motivates me to do better-lol. Cons It is so hard to print out the programs to go into the program guide. The custom report program catalog is awful-I have to edit everything and it takes forever to get it in the correct format to send to the printer. Super frustrating. Review Source Response from MyRec.com April 3, 2023 We so appreciate you taking the time to review, and are thrilled you are finding most of our features just awesome. LF Lisa F. Recreational Programmer Recreational Facilities and Services Used the software for: 2+ years ### "Very Happy With MYREC Purchase" December 11, 2019 4.0 This software has helped our department with online registrations, field scheduling and facility scheduling. It allows the residents to see just what is going on from our department. All of the reporting is a great tool for us as well, it's all right there. The online registrations is the biggest plus. Pros I enjoy that is is web based so I can use it anywhere not just in the office. The customer service is so friendly and very responsive which is important to us and our residents. The features are what we were looking for for our Park & Rec department. We can do single programs or we can do more elaborate yearly programs. Whenever we have an issue, question or want to see if they can add a feature it is looked into immediately, we love that. MYREC really tries to customize the page to what you need, and every town is different and offers different options, so we appreciate that part. We also love the fact that we can now refund a resident with only having to use MYREC and not have to go to Authorize.net as well. Cons There are a few functions that we wished the software did and areaware they are looking into. We would like to send automatic monthly payment reminders to specific programs. We would like to have a credit card scanner in the office, it would make registrations move quicker when we have multiple residents here registering for a program. Some residents have an hard time maneuvering the sight and they do not like the initial set-up process with having to add all members in. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Review Source Response from MyRec.com December 16, 2019 So glad the software is simplifying your recreation management! Thanks for the requests, and I will send an email regarding the credit card scanner. KR Kevin R. Director, Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Review" May 13, 2020 4.0 So easy to get to reports needed for presentations, or to have a call with someone to help me navigate to get that report. Any time I've needed help, I have typically been directed to where I need to go with relative ease and patience -- because sometimes I have the same question multiple times or annually! Pros By far, the most user friendly software I have used. I have been with other towns and companies and the software has been difficult to navigate, tough on the consumer and often was frustrating. The MyRec software was easy to get setup, easy to navigate and was and is extremely easy for our customers to use and navigate. Cons Probably the only thing right now would be the ability to make doing large batch refunds easier. This only popped up because of COVID-19, but the ability to do refunds for an entire class at once vs. doing them individually would be ideal. I have some programs with 60-100 participants and doing individual refunds is time consuming. Other than that, no major complaints. Switched from [Sportsman Web](https://www.capterra.com/p/140072/SportsMan-SQL/) For a better user experience Review Source Response from MyRec.com May 15, 2020 Glad you and your customers are navigating with ease! Thank you so much for the feedback. We do have a batch refund to issue account credits, but it's too advanced to have multiple types of refunds happening on that many invoices at one time. Hopefully this is an isolated situation. RM Robert M. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "MyRec is MyBestFriend at work!" September 14, 2022 5.0 From the first time we used MyRec you could understand the ease of understanding the platform and software. I am no where near a computer wiz and the software allow for anyone (including me) to quickly navigate and understand using the software to your best advantage. One of the best advantages to this software is if you ever get to a point that you are "stuck" one quick call to a MyRec specialist and your troubles are quickly solved and then they put a smile on your face :) Pros At first glance you could see the difference in design features and ease of understanding. Cons Always working to adjust anything you may dislike. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) After using MyRec it was an easy switch. Review Source Response from MyRec.com September 16, 2022 Thank you so much for taking the time to review. We are thrilled that the software is working well for you! It has been a pleasure serving Wiscasset. DM Dan M. Director of Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Wakefield (MA) Recreation" April 5, 2021 4.0 Overall, great. I feel that MyRec is growing at a fast rate and would like to see things slow down. It doesn't need to have every capacity of a RecTrac. Pros I have used MyRec for about 10 years. When I took over the Wakefield Recreation job 7 years ago, it wa sa no-brainer to select MyRec for our needs. Rosters are great, reservations are relatively easy. There aren't a ton of bells and whistles. Perfect for smaller departments. Cons I feel like there have been TOO many changes. We are a 2 person dept that can't possibly keep up with every change. Some are good, some are bad! Sometimes more is less and seems MyRec is always implementing something new. Reason for choosing MyRec.com feedback form similar departments who had also made the switch. Review Source Response from MyRec.com April 6, 2021 Thank you so much for your review. We hear you about the rate of updates and appreciate the time you've taken to convey your experience with them. We have a list of intended updates for the year that you can review under Upcoming Changes on your management home page to help you get ahead of what's coming and ask as many questions as you need. We also hope you take advantage of our Live Updates Webinars that happen quarterly. We will be taking the desired rate of updates into account as we proceed in the future so we can all grow together at a pace that allows us to process what's happening. LV Leah V. Recreation Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Getting easier by the week. " January 5, 2022 5.0 Overall, we are happy we switched over as some of the features are very beneficial and time saving for us. Pros The help center has been amazing answering some of the questions we have has as we get used to the program. I like the ease of the step by step instruction of setting things up. Long run, I think this software will be very useful to our department. Cons I do feel that some financial reports are not accurate and have some confusion about said numbers. Review Source Response from MyRec.com January 6, 2022 Much thanks for taking the time to provide a review. We are happy you are finding your way through the software, and encourage you to reach out to client services if you need any assistance. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.