# MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MyRec.com the right Registration solution for you? Explore 167 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (167) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of MyRec.com Ease of use 4.4 Customer Service 4.8 ## Pros and Cons in Reviews JL John L Associate DirectorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: 1-2 years. “It helps us translate our marketing matierals into sales via QR codes, but we would like to see the mobile cell version be easier for people to create an account.“ February 7, 2025 AS Alex S ClerkSports, 2 - 10 employeesUsed the software for: 1-2 years. “The text editor is also not very intuitive and has causes a lot of formatting issues.“ April 21, 2026 NW Nicholas W Program CoordinatorGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “I feel like for both residents and staff, MyRec allows everyone simple and informative access to all aspects of the website.“ May 2, 2025 NS Natalie S Director of Recreation and Special EventsGovernment Administration, 2 - 10 employeesUsed the software for: 1-2 years. “The photo quality is grainy and it's not as mobile friendly as we'd prefer.“ February 23, 2026 MS Mary S Program CoordinatorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “I like all the reports, which make my job as a program coordinator easier.“ May 22, 2026 RM Robby M Teen Center CoordinatorRecreational Facilities and Services, 2 - 10 employeesUsed the software for: More than 2 years. “Email blasts are not reaching parents and are always going to their spam folders.“ December 30, 2025 RD Ray D PresidentInternet, 2 - 10 employeesUsed the software for: 6-12 months. “Overall for a small to mid sized department with staff who are not technologically inclined this is a great software.“ April 10, 2026 KF Kevin F recreation managerGovernment Administration, 2 - 10 employeesUsed the software for: More than 2 years. “Emails sometimes go to junk folder.“ October 30, 2025 ## Showing most helpful reviews Showing 1-25 of 167 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Mariah M. Recreation Program Coordinator Government Administration Used the software for: 6-12 months ### "Easy to Learn" February 12, 2026 5.0 My overall experience with MyRec.com has been positive. Customer Service was so quick to help with one issue that I couldn't figure out and the program has been incredibly easy to learn. Pros Coming into my new position, I felt like MyRec was incredibly easy to learn. Customer Service scheduled a call with me as a new user and walked me through the basics while ensuring I knew I could always call or email with any questions that came up. Cons I wish it was easier to change a facility reservation without cancelling the reservation and starting all over. Review Source Response from MyRec.com February 18, 2026 Thank you so much for taking the time to review the software. We are so happy that it was easy to learn, and of course are here for you for any questions that come up in the future. We also would like you to know that it is possible to edit/modify a reservation without canceling. Give a call into client success, and they'd be happy to show you how! FC Frank C. Program Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Haysville Recreation" June 9, 2026 4.0 Pros Mass messaging through rosters and programs, and financial reporting. The finance and facility reporting has been very helpful with budget requirements. Cons The automated messaging and it's format. As a department, I would like more capability to edit what messages our customers receive and be able to add more pictures to our facilities page. We would also like the ability to remove individuals from accounts. Switched from [Sportsman Web](https://www.capterra.com/p/140072/SportsMan-SQL/) Needed more communication ability, roster development, online payment options, and website management. Review Source Response from MyRec.com June 11, 2026 Thank you for your review and for choosing MyRec! We're happy to hear that most tools have helped support your department's operations and budgeting needs. We also appreciate your feedback. Suggestions like these help us continue improving the platform and prioritizing future enhancements. Thank you for your recommendation and partnership! NS Natalie S. Director of Recreation and Special Events Government Administration Used the software for: 1-2 years ### "Thoughts after a year with MyRec" February 23, 2026 3.0 There are lots of things that MyRec does well and ways it stands out from other systems. We were initially very excited about it. That excitement has dwindled a bit, mostly due to lack of support and design limitations. But the system is constantly improving and our most recent experience with customer support was great- so I'm optimistic! Pros I like the all-in-one format. The back end is also reasonably easy to navigate and let's me do most of the things I want to do for registration. Cons We're not able to do much to personalize the website. The photo quality is grainy and it's not as mobile friendly as we'd prefer. I've also had a hard time with getting support from MyRec when things come up. A few of the support staff have been excellent, but many emails go unanswered and our new staff untrained. Alternatives considered [SmartRec](https://www.capterra.com/p/198905/SmartRec/)[RecDesk](https://www.capterra.com/p/127064/RecDesk/) Reason for choosing MyRec.com All-in-one website and rec tracking. Price point. Review Source Response from MyRec.com March 4, 2026 Thank you for taking the time to share such thoughtful & balanced feedback. Happy to hear that you value the all-in-one functionality & that the backend navigation has met many of your needs. Regarding website personalization & design, we do offer customization options, & also provide access to a design specialist to help departments achieve a look & feel that aligns with their goals. Photo quality is typically dependent on the images uploaded, & higher-resolution images generally produce the best visual result. We take your feedback about mobile friendliness & support responsiveness very seriously. Many clients work closely with our support & training teams to ensure new staff are fully onboarded, but you can also use our training academy for further training. Thank you again for your honest feedback. MS Mary S. Program Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Customer Service is Great" May 22, 2026 5.0 The customer service at my rec is great. Whenever I have a problem I can't figure out on my own, they are just a call away. Pros My rec is user-friendly and great for a parks and recreation professional. I like all the reports, which make my job as a program coordinator easier. Cons I wish I could pick up more than one activity at a time, rather than having to go back in and select one at a time. Review Source Response from MyRec.com June 11, 2026 Thank you for your thoughtful review. We are so happy you are finding the reports and the customer service super helpful! It is a pleasure to serve your department! KF Kevin F. recreation manager Government Administration Used the software for: 2+ years ### "myREC Chamblee" October 30, 2025 5.0 Have had Myrec for 9 years and very happy with the product for what we use it for. Pros love that it is cloud based. easy to view rosters, schedules, programs. easy to use to customer. user friendly for staff finances are easy and connects directly with authorize on payments/refunds. Customer service has been great and when things come up they are usually fixed quickly. Cons There are some bugs in the system. People regularly complain about getting locked out of account and not remembering password. Forgot password seems to rarely work. Mass emails have been locked up before and send at later dates. Emails sometimes go to junk folder. Review Source Response from MyRec.com November 3, 2025 Thank you so much for your continued trust and loyalty over the past nine years! We’re thrilled to hear that MyRec.com has made managing your programs, schedules, and finances easier, and that our customer service team has been there to support you along the way. We appreciate your feedback — our team has actively worked on improvements to make those processes smoother and more reliable. Your insights help us continue to grow and refine the platform for you and all of our users. Thanks again for being part of the MyRec.com community! NG Natalie G. Admin Assistant - Recreation Programmer Sports Used the software for: 2+ years ### "Fantastic Software!" May 2, 2025 5.0 Their customer support is top notch! If I have a question or need to brainstorm a new solution, I can ALWAYS reach a live customer support person. They even make sure to take time to follow up with questions that cannot be answered immediately in a timely manner. Pros MyRec is continually improving and growing with changes in our industry. They strive to keep their software up to date and grow with ever changing technology. Cons Some of the reports are rather tedious to populate. I would like to see more streamlined process of creating programs & activities. The 3 different set up options make it cumbersome. I wish there was a wait list option for advanced activities. Switched from [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) We were with MyRec and switched to CivicPlus-Rec for Recurring Billing options. We returned to MyRec when they updated their billing options. Review Source Response from MyRec.com May 5, 2025 Thank you for the fantastic review! We’re so glad to hear you’ve experienced the benefits of MyRec’s ongoing improvements and industry-focused growth. Your feedback is very helpful, and our team is actively exploring ways to make processes more efficient. We’re especially happy that our customer support has stood out to you—we truly value being accessible and responsive. Welcome back to MyRec—we're excited to continue supporting your success! RM Robby M. Teen Center Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "We love Myrec.com!!" December 30, 2025 5.0 Myrec.com took us from paper registrations to online registrations back in the summer of 2019. We love how easy the software is and how supportive the staff is on the helpline. We are happy with myrec.com! Pros Myrec.com is extremely easy to set up registrations and the ability to export rosters for staff/coaches is a great feature. Cons Email blasts are not reaching parents and are always going to their spam folders. This has caused problems in the winter months as inclement weather requires us to cancel sports, and not all parents receive the news. Review Source Response from MyRec.com February 18, 2026 Thank you so much for taking the time to share your thoughts. We are pleased you are finding the software easy for you and your community. We have updated our email servers and have seen a vast improvement in deliverability. As always if you are having issues, please call into our Client Success Team so we can assist. JD Jenny D. Executive Assistant Non-Profit Organization Management Used the software for: 2+ years ### "Great people but could use some work on complex activities" February 12, 2026 3.0 We enjoy using MyRec and will continue to use. We just wish when we have complex problems there is a better way to work around those issues. Pros The people are all very nice and helpful. I feel like the programs we developed work good for what we need. The only problem is they can't be to complex because then we run into more problems. Cons Reporting does not give me what I need. We have multiple different "activities" being purchased at one time and when putting that information into Quickbooks I need to know how much money each activity brought in. I have to go manually into each transaction and look at the activity and then subtract the fee that was charged as well to get an accurate amount. Review Source Response from MyRec.com February 18, 2026 Thank you for your feedback and for sharing your experience. We’re glad to hear our team has been helpful and that the software supports your program needs. We appreciate your input regarding reporting and more complex use cases, especially when reconciling financial data. Your feedback is valuable and helps guide future improvements. We’re grateful for your continued trust in MyRec.com and appreciate you being part of our community. RD Ray D. President Internet Used the software for: 6-12 months ### "MyRec Great software for small to mid sized departments" April 10, 2026 5.0 Overall for a small to mid sized department with staff who are not technologically inclined this is a great software. The learning curve is easy and things are pretty intuitive. It has the functionality you need but may not have some of the fancier capabilities. Also, the value is there with the pricing. Pros I like that MyRec is intuitive and simple to use. Their customer service is excellent, for example if you call them you talk to an actual person. In my experience the customer service people are able to fix your problem before you end the call with them. Cons I think the customer UI could be modernized a bit. Also, camp site reservations could be added. That is all. Review Source Response from MyRec.com April 15, 2026 Thank you for your thoughtful feedback! We’re glad to hear that MyRec’s ease of use and responsive customer support have made a positive impact for your team. We also appreciate your suggestions regarding UI modernization and campsite reservations—input like yours helps guide our ongoing improvements. We're proud to support departments of all sizes with software that is intuitive, affordable, and backed by real people who are here to help. AS Alex S. Clerk Sports Used the software for: 1-2 years ### "Wilbraham Parks and Recreation, MA " April 21, 2026 4.0 Overall, the platform is user friendly and well suited for recreation operations. I would recommend MyRec to other local departments. Pros Registration process and financial reports are user friendly. Facility rentals are also very user friendly. Cons The email blast system is limited and doesn't allow you to filter certain groups. The text editor is also not very intuitive and has causes a lot of formatting issues. Review Source Response from MyRec.com April 24, 2026 Thank you for your thoughtful review! We’re glad to hear that registration, financial reporting, and facility rentals have been working well for your team. Response: We appreciate your feedback on the email tools and text editor. Input like yours helps us guide updates. Thanks again for your recommendation—we’re proud to support your department! DS Diane S. Website Administrator Recreational Facilities and Services Used the software for: 2+ years ### "After purchase support is amazing!" March 25, 2025 5.0 Except for this users' deficiency I am so glad I chose to go with My rec over another software program my team had been considering. When things go wrong it's never been a software issue. The customer service is excellent. Pros A company's employees are a reflection of their excellence and My Rec has excellent employees in their customer service department. Cons For me the actual software is a challenge. Many times the directions are not clear or complete enough for me. As a 65 year old, who did not grow up with this technology, many times i don't understand where I went wrong. Perhaps the directions are written for someone who is more proficient in this type of technology. Perhaps a section in the help feature geared toward the remedial user ... perhaps a primary level explanation! Also, a better calendar would be useful. Seems primitive compared to other software company's calendars. Review Source Response from MyRec.com March 27, 2025 Thank you so much for the kind words and taking the time to review. We are thrilled you find our client support amazing and are always updating our features, so thank you for the calendar update request. JP Jerrie P. Secretary Recreational Facilities and Services Used the software for: 1-2 years ### "Website Review" February 6, 2025 5.0 My overall experience with MyRec.com is very good! I would recommend it to anyone. Pros I like how I can learn to use different features easily. The help page is great! I have printed off a few things I wasn't sure how to set up. Cons So far just one thing, I can't figure out how to reduce the size of our logo on our pages and receipts. I wish we could use the MyRec.com Point of Sale on our iPad. Review Source Response from MyRec.com February 10, 2025 Thank you for taking the time to leave a review! We’re thrilled to hear that you’re finding the features easy to learn and that the help page has been useful for you. We appreciate your feedback regarding the logo size and we do have iPad compatibility with the Point of Sale feature - please reach out to Client Services. It’s great to know that your overall experience with MyRec.com has been positive, and we’re grateful for your recommendation. If you need further assistance, feel free to reach out – we’re here to help! JM Jennifer M. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec makes a one-woman-operation possible!" April 1, 2024 5.0 My overall experience with MyRec.com is just awesome. I am a one-woman-operation and this system allows me to do what I do each day. If I need help, I dial the phone and get immediate assistance and a pleasant interaction. Pros I like the ease of registration for recreation programs...soccer, basketball, piano, art-literature, lacrosse, dog obedience, etc. Events - July 4th, parade registration, concert in park...it's all right there to see. Need an email blast to everyone - send it out. Cancelling a class and need to update the cost? Easy-peasy. If I need help, I call and get 100 percent knowledgeable, pleasant, step-by-step help and feel good about learning something new. Cons Must confess, I can't get the photos from my phone set up correctly (and quickly) when adding a new program, but I simply call and get awesome support and usually a pleasant or inciteful conversation that propels me. Reason for choosing MyRec.com More cost effective and much easier to use. Review Source Response from MyRec.com April 4, 2024 Thank you so much for taking the time to review the software. This feedback validates the efforts we put forward every day to make life easier for our clients. It certainly has been a pleasure serving your department! JW Jeanine W. Parks and Recreation Cordinator Government Administration Used the software for: 2+ years ### "Warrington Township, 852 Easton Rd., Warrington, PA 18976" August 17, 2023 5.0 When we first started MyRec I was very nervous but \[sensitive content hidden\] and \[sensitive content hidden\] were there for me all of the way. Back then we had a camp with multiple camp selections. They painstakingly worked with me to customize the camp as follows:Tuesday/Thursday regular and extended hoursMonday/Wednesday/Friday regular and extended hoursMonday through Friday regular and extended hours MyRec's customer service has always been there for me and helped me with some "issues" that I could not figure out. Most of these issues were my fault and they kindly and professionally straightened them out. Pros Inputting facility and pavilion rentals is so easy and efficient. You cannot overbook with MyRec the definite "watch dog". Cons Well, it is time consuming scanning the membership id's but I don't believe there can be an alternative method since each family member needs their own id tag. Reason for choosing MyRec.com No additional cost for customer service and excellent customer service Review Source Response from MyRec.com August 18, 2023 It has been a pleasure to serve Warrington. Thanks for giving us such high accolades, and taking the time to review. NS Nancy S. Recreation Manager Recreational Facilities and Services Used the software for: 2+ years ### ""Over 55" Recreation Manager and Farmer Market Manager" March 31, 2023 3.0 I appreciate all the help I have received from customer service. They are amazing! Pros There is only one thing I like about myrec, which is the customer support. The customer support is amazing, they are always there to answer and help with problems. I call all the time and have become very friendly with the staff. They always answer the phone and always help me fix whatever problem I'm having. Cons I do not like myrec. I keep a little book in my desk called the " I hate MyRec book" and I write down all of the stupid problems I have. Things that should be simple are not. Looking up a name, you can't put in the name , Chin, b/c the Chins will not come up, it starts with A's. Or, I know someone is in the system, put in the name, spelled correctly but it still does not show up. The system insists I put in information I do not have, so I have to make it up, like birthdays, addresses, emails. Why can't I leave it blank. I hate that it always forces me to confirm this stuff but at the same time it won't stop people from making duplicates, which I can't delete of ever merge together, b/c its not simple. In our old system, you would pick a group and click send email, now I have to click nine times to do the same thing! Nine times! The same thing with labels, in the old system, find the group hit labels, this system, you have to dig for it. When looking up information I see a lot I don't need and nothing I want is on the same page. How about the persons name, address, phone, etc. on one page, ( the address is on a different page) with.. the activities they are in and the credits/ balances they owe? While I think the support is amazing, I hate that I have to call constantly for the smallest stuff. I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it. Review Source Response from MyRec.com April 4, 2023 We do appreciate the time it took to do this review, but we'd love the opportunity to address your concerns as this is not the norm of the MyRec.com software reviews we are receiving. We also wish you gave client support a better rating seeing that is what you love about the company. OM Octavia M. Health and Wellness Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Review " November 23, 2020 4.0 Overall we've had a great experience with MyRec and their associates. Very attentive to their clients needs and willing to go the extra mile. Pros MyRec is a user friendly and adaptable recreational software that contains modules which meet the needs of our daily operations as a parks and recreation agency. The functionality and concepts of utilizing the software are easy to understand and orient new employees on especially, with the videos and pdf instructions underneath the Help Files. All of the software support employees were present and offered assistance to any software issues and if there unavailable, would respond back quickly via telephone or email. All of employees would walk you through an issues or problems and either had a solution or, would seek additional information from their team/co-workers. Steadily provide updates and new revisions made within the software on a monthly basis through there web-based newsletter. Automatically archives programs, activities, events and rentals that have occurred on the specific date, time and location. Can retrieve and easily clone previous programs and activities. Cons Employees within different tiers (managerial or recreation leader) had either too much or not enough access to features on MyRec. Having to manually block an account that currently holds a balance which still allows the account holder to register for future programs, activities and events. Account holders can create more than one account in the system by placing their name underneath another account (family member or friend) instead of the system automatically linking the account holder to their former or current account. At times we've had issues with adjustment on accounts more specifically when it comes to members receiving pro-rated or full refunds for their purchases. Members not receiving any notification emails after resetting the password to their account. Review Source Response from MyRec.com November 24, 2020 Thank you for your review. We are thrilled the software is meeting your expectations. We also have some of your concerns in development right now- so keep an eye on those updates! LM Lauren M. administrative assistant Recreational Facilities and Services Used the software for: 2+ years ### "MyRec gives the best Recreation Software bang for your buck!" October 15, 2020 5.0 MyRec is a great software product and their customer service is excellent. We know their staff by name. They are always immediately available and have talked us through every question. More than once I have called to say, "I'm stuck and don't even know quite how to put this into words..." and they have figured out where I had trouble and helped me find solutions. Pros We carefully considered four products before choosing MyRec, which was the least expensive option. We chose well! MyRec can handle just about everything we need. In the six or seven years we have used it, there have only been one or two times when an issue came up where they did not have a solution. The software is intuitive and very easy to use from Day One, and their excellent customer service helps us immediately whenever we have a question. The other recreation software products we had considered might have had a few more bells and whistles, but truly MyRec has been able to offer everything we really need and we have saved a ton of money over the other products. Cons I was looking for a particular financial report a few months ago and they were not able to provide the data I was seeking. Only a couple of times has this happened in the six or seven years we have been using MyRec. Reason for choosing MyRec.com We chose MyRec largely because it was the least expensive option that allowed us to begin taking credit card transactions. It offered all the basic features we were looking for. We are so glad we did not pick a more expensive product, since MyRec has truly not lacked anything we wanted. Review Source Response from MyRec.com October 16, 2020 Thank you for the awesome review. We really appreciate you as one of our customers and are so happy the software exceeds your needs. LL Laura L. Utilities Clerk and Parks and Recreation Clerk Government Administration Used the software for: 6-12 months ### "My Rec overview " November 28, 2023 4.0 Its been positive overall, since I was not aware I was going to be doing this job! Pros I would have to say for me its being able to contact the help line by phone. Everyone has been very helpful and patient with me. They have never seemed in a hurry or rude. Cons As far as people registering their child or member the system is highly age sensitive, but I also understand it has to be that way. I have had a couple of complaints regarding that part of it. Reason for choosing MyRec.com I wasn't part of the decision process for the software and programs. Review Source Response from MyRec.com November 29, 2023 We appreciate you taking the time to review. If your programs are age-gated, then the public does have to abide by that registering parameter. Please reach out to Client Support if you have any future questions. DI Dorothy I. Parks and Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "My Rec Review" September 14, 2022 5.0 Great! Pros It is pretty easy to figure out being one that was not here with my department started using the program. I learned by trial and error and a little guidance from the current employees. Cons Sometimes you have to work through the manipulations to figure out some things but overall not all that difficult. Reason for choosing MyRec.com Not sure. Was already here when I started working here. Review Source Response from MyRec.com September 15, 2022 Much thanks in giving us such a great review. We are so happy that you are finding it easy to navigate, and as always please feel free to reach out if you ever need assistance! TG Todd G. Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec.com" December 11, 2019 5.0 It has been a positive experience overall. Problems have been address quickly and fixed. The software continues to improve across all modules. The MyRec.com staff attends our State Conference and listens to our concerns and has ways to do things that we need rightthere or they bring it back and see if they can make it work. It has been great! Pros It is a great product to get all that you need or don't in one product. You don't have to keep purchasing modules as the dept. grows. It also gives you a website, so you don't have to manage two different sites- a dept site and a registration site. The customer service is great- they have the answers and if they don't they will figure it out and call you back, which is typically in the same day. They also listen to the customer's needs and look to see if they can improve the product to provided what is needed. They hire recreation professionals who have been in the field and understand the customer's needs, because they have been there. This is help to keep improving the product. Cons Haven't come across anything that is disliked about this software. It has worked great for our dept. Reason for choosing MyRec.com Less expensive and had the website as part of the product. As a small dept. it made sense to get all modules in one pricing and use what we needed now and be able to turn on others as we grow. Also to have the website attached to the registration site. Review Source Response from MyRec.com December 12, 2019 Todd, It has been a pleasure to have you as a client. Keep those suggestions coming! JC Jaimie C. Aquatic Supervisor Health, Wellness and Fitness Used the software for: 2+ years ### "Intelligent, user-friendly software" September 17, 2019 5.0 I love Myrec. It is the best software out there for myrec. They are always working to improve their software and they take customer feedback very seriously. If there is a way for them to improve, they will. Pros I love the attention to detail that the software programmers use to make sure that their user base is satisfied. The platform does so many things that other systems just don't do. The ability to customize the program for your own facility needs is ever so important. The platform makes sense and can be used in so many ways for so many applications. The quality is very difficult to compete. The customer service is the absolute best in the industry. Everyone who works for myrec sincerely understands the customer needs and experience. Cons I do not like that there is no ability to track and manage private lessons in the system. I also wish there were a way for the platform to be more interactive with users. I wish for staff communication and message board features. A virtual bulletin board and a way to customize the colors of the administrative dashboard. I would love to see pictures and more colors. Alternatives considered [RecDesk](https://www.capterra.com/p/127064/RecDesk/) Review Source Response from MyRec.com October 1, 2019 It has been a pleasure working with Bristol- glad you are loving the software. Please put your requests into the change request area- and we will bring them to the table. AM Anna M. Recreation Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Dated design + features" March 13, 2024 3.0 It has worked ok on a basic level. But the more that we've tried to do with our rec department, we keep running into road blocks with Myrec not meeting our needs. Pros The functionality for our camp registration and billing works the way we need it to. Cons The design and features of this system are archaic. Reason for choosing MyRec.com Our budget for this year. We would like to switch to civic rec next year if Myrec doesnt meet our needs. Review Source Response from MyRec.com March 14, 2024 Thank you for taking the time to review. We would be happy to speak with you more specifically about this feedback as it doesn't align with your experience a few months back. Our support team is always available to help with road blocks, so please call in anytime. NL Nicole L. Eecutive Director Recreational Facilities and Services Used the software for: 6-12 months ### "Recreational Programming Software Review" September 26, 2019 4.0 Overall my experience has been a good one. I feel that the software is not the easiest to train new staff to use. Also, many of our families struggle to set up there account by themselves. There needs to be a simpler way for them to setup an account. When calling into the help desk everyone has always been very helpful. If they don't' know they answer they find out and call us back. Pros The software has a lot to offer a small recreational organization. We enjoy being able to input all our programs into a easy to use site and then it creates the public website for us. The software also offers many different features that we currently use, facilities rentals, program registrations, program attendance sheets, email blasts, important notices, and more. Cons As a larger organization we offer more programs than other myrec users and we have a tendency to stumble on more of coding/programming issues. It offers a scheduling software for team supports, but it is not user friendly and/or properly setup. We have gone to using free online software to schedule our team sports and then end up inputting the schedule into the system. I saved us over 8 hours or work. If you are the only one using a feature then your request to fix it goes to the bottom of the requests. The public has a Review Source Response from MyRec.com October 1, 2019 So glad to hear you are using many of the features. Please feel free to call into customer support for additional training especially on advanced features- they can be robust, and it is available at no additional cost- even for your new hires. We also have many video/pdf guides available, and they are always being updated. Please let us know where your customers are having trouble so we can look into it and let us know which requests you're waiting for so we can check on them. We do not offer a robust team scheduler but it is something we plan on developing hopefully in the future. JK Jenica K. Administrative Clerk Government Administration Used the software for: 2+ years ### "Comparably better!" March 30, 2023 4.0 Pros Easy to use on the back end. Like all the choices given once the choices were understandable. Cons Not user friendly on the sign up side. Review Source Response from MyRec.com March 31, 2023 Thanks so much for taking the time to review. We would love to know what hardships your customers are specifically having on the public side. AP Alison P. Recreation Director Government Administration Used the software for: 2+ years ### "mixed reviews" April 6, 2021 4.0 Has the bones, I have great difficulty navigating. Pros The MyRec software certainly has it's benefits. The registration process for users. reports and scheduling. Cons Hard to navigate from one screen to the next. frequently have to click back to a starting point and redo the process completely over, instead of being able to click a link on the page or use a back/return option. Seeking a highlighted option to perhaps get you to where you want to go is at time frustrating. the option of cancelling a program does not exist and refunding registrants is cumbersome. Additionally emailing and entire program require each activity to be addressed separately. Review Source Response from MyRec.com April 7, 2021 Thank you for bringing your concerns to us. Please contact us regarding your navigation frustrations with specific examples so we may look further into them. We would also like to speak with you regarding program cancellations and what you're looking for beyond activity cancellation. We do encourage refunds to be done by household to preserve the integrity of the transactions and can explain further if you would like. There are also options to email full programs rather than just specific activities that we we would be happy to go over with you. Please don't hesitate to contact us if you encounter something you feel could be done more easily in a different way or just if you are wondering how something might be done more efficiently. We appreciate the opportunity to look into suggestions and help guide processes with our knowledge base. 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