# Page 2 | MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 2 - Reviews of MyRec.com ## Showing most helpful reviews Showing 26-50 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use RM Robby M. Teen Center Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "We love Myrec.com!!" December 30, 2025 5.0 Myrec.com took us from paper registrations to online registrations back in the summer of 2019. We love how easy the software is and how supportive the staff is on the helpline. We are happy with myrec.com! Pros Myrec.com is extremely easy to set up registrations and the ability to export rosters for staff/coaches is a great feature. Cons Email blasts are not reaching parents and are always going to their spam folders. This has caused problems in the winter months as inclement weather requires us to cancel sports, and not all parents receive the news. Review Source Response from MyRec.com February 18, 2026 Thank you so much for taking the time to share your thoughts. We are pleased you are finding the software easy for you and your community. We have updated our email servers and have seen a vast improvement in deliverability. As always if you are having issues, please call into our Client Success Team so we can assist. KM Katie M. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "myRec is myFavorite" October 28, 2025 5.0 A wonderful journey since 2012. Watching this software grow has been incredible. I remember watching Ray play his guitar for us at the MRPA conference and now myRec is a nationwide leader in rec software. Fantastic! Pros MyRec is designed and maintained by recreation professionals, for recreation professionals. Customer service is able to talk you through any/every issue and guide you to solutions in a very short period of time. MyRec understands that rec departments have unique needs because they have been there. Thank you for understanding what it takes to run successful programs, manage facilities, and engage communities. Cons Inactive vs. Active email addresses and not being able to pinpoint why/what we can do to prevent this from happening. Review Source Response from MyRec.com November 4, 2025 Thank you so much for your incredible review and for being part of the MyRec.com journey since 2012! We’re truly grateful for your continued partnership and the kind words about our team and software. It means a lot to hear that our recreation-based approach continues to make a difference for your department. We also appreciate your feedback on email addresses — our team is always working on ways to improve communication tools and data clarity, and insights like yours help guide those updates. It’s been a pleasure growing alongside you over the years, and we look forward to many more! MS Mary S. Program Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Customer Service is Great" May 22, 2026 5.0 The customer service at my rec is great. Whenever I have a problem I can't figure out on my own, they are just a call away. Pros My rec is user-friendly and great for a parks and recreation professional. I like all the reports, which make my job as a program coordinator easier. Cons I wish I could pick up more than one activity at a time, rather than having to go back in and select one at a time. Review Source EB Elaine B. Executive Assistant Government Administration Used the software for: 1-2 years ### "Great product with great employees!" March 20, 2025 4.0 Words I would use to describe our first full year for programs and activities: User friendly for both management and participants of our programs and smooth sailing all around! Deployment is scary. Setup brings me back to the old saying: You don't know what you don't know! Pros The customer service is responsive and plentiful. Cons I'm always frustrated when I use my back arrow to go backwards and it doesn't allow it. I haven't recorded/ written down which ones but several times a week I a talk to myself about not having a handle on the back arrow! Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing MyRec.com References. We called around to different users with different products in different locations across the state and asked about the good, the bad and the ugly. MyRec quickly came to the top. Review Source Response from MyRec.com March 21, 2025 Thank you so much for your detailed and thoughtful review! We're thrilled to hear that your experience with MyRec.com has been positive overall, especially when it comes to the customer service and user-friendliness. It's great to know that our platform has helped make your first year of managing programs smooth sailing. Thanks again for your kind words and for choosing MyRec.com! We're glad to have earned your trust, and we're looking forward to supporting you in the years to come. NW Nicholas W. Program Coordinator Government Administration Used the software for: 1-2 years ### "Lower Providence Township MyRec Review" May 2, 2025 5.0 Overall the experience has been very positive. Other than the one con I had, it has been nothing short of great. Pros I love how user friendly the software is. I feel like for both residents and staff, MyRec allows everyone simple and informative access to all aspects of the website. Cons From an administrative perspective, I do not like how when searching for past programs by selecting a date and reviewing the information, when you are finished, it takes you back to the current day. Too many times I found myself searching for multiple programs that occurred in the past, and having to manually put in the date one-by-one each time became quite the inconvenience. Review Source Response from MyRec.com May 5, 2025 Thank you for your kind review! We're glad to hear MyRec has been user-friendly and helpful for both residents and staff. We appreciate your feedback about the date reset issue when viewing past programs—it’s been shared with our team for review. We're happy your overall experience has been positive, and we're here if you need anything else! JL John L. Associate Director Recreational Facilities and Services Used the software for: 1-2 years ### "Better presentation of Days of the week and improved mobile expierence " February 7, 2025 3.0 It helps us translate our marketing matierals into sales via QR codes, but we would like to see the mobile cell version be easier for people to create an account. Developing a mobile app would also be a great solution to this issue. We have received a lot of feedback about the mobile version being difficult to use for creating an account and making payments so we normally encourage people to use the mobile version as a way to view programs and that they create their account and sign up for activities using a laptop or computer. Although I like the general structure of the web pages and appreciate that other nearby recreation departments use this software—which helps with user familiarity—we would prefer a design that offers more editing flexibility, similar to a GoDaddy website. Pros Easy to create and update program descriptions. Cons The way the days are shown in the activity column. Ex) MTuWThuF We think it would be a lot better if you stacked them vertically like below or Mon, Tues, Wed and then if it was 5-7 days a week just Mon-Fri or Tues-Sat Mon Tues Wed Thurs Fri Review Source Response from MyRec.com February 10, 2025 Thank you for your detailed feedback! We’re glad to hear that you find it easy to create and update program descriptions. Your suggestion regarding the days of the week is helpful – we can see how a different format would improve clarity, and can look into ways to enhance that display. We also appreciate your thoughts on the mobile experience. A dedicated mobile app is a great suggestion, and we will take that into consideration as we continue to evolve. Thanks again for your thoughtful review – we’ll continue working on these areas to provide an even better experience. MT Meaghan T. Recreation Specialist Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Rocks!" March 25, 2025 5.0 We have had a great experience with MyRec! The software is easy to use and any issues that we have had have been rectified quickly. Pros The customer service! We really appreciate the fast and professional service that you provide. Cons If I have to put something down for this, I will say that I wish there was a sub total for the top section of the income summary report. This would make it easier to confirm that the total matches the disbursement summary report. Review Source Response from MyRec.com March 27, 2025 Thank you for taking the time to review the software. We strive to provide the best service so thank you for pointing that out. Please reach out to client support if you'd like to see a change in the report. It has been a pleasure serving your department. EM Eric M. Assistant Director of Youth Substance Use Prevention Hospitality Used the software for: 6-12 months ### "Great resource" May 8, 2025 5.0 Very good and helpful. Everyone has made this experience great. Pros How very easy it is to use and how supportive everyone for MyRec is. Cons There really is not anything that I can say. Review Source Response from MyRec.com May 16, 2025 Thank you so much for taking the time to review. We are thrilled you are happy with the software and the service you are receiving. Please continue to reach out if ever needed - that's what we are here for! AS Alexander S. Parks and Recreation Coordinator Recreational Facilities and Services Used the software for: Less than 6 months ### "Hampden Parks and Recreation Review " January 30, 2025 4.0 I would give it a 9/10. There could be some improvements made in the cart and with UniPay compatibility. I do think that duplicating programs could also use some improvement, but overall, the site is user friendly. Pros The ease of use, especially for registering people for programs. It is also very easy to generate reports for financial and participation records. Cons Users tend to have issues with UniPay. UniPay's compatibility with MyRec could be better. Also, the ability to have diversified pricing for rental facilities would be a nice addition. Review Source Response from MyRec.com January 31, 2025 Thank you for your valuable feedback! We're so glad to hear that you find our system easy to use, particularly when it comes to registering people for programs and generating reports. We appreciate your input regarding UniPay compatibility. We do have a better merchant integration with MyRec.com if you are interested. We also appreciate your suggestion about offering diversified pricing for rental facilities and may have some suggestions/updates if you call into client support. We're constantly looking for ways to enhance our platform to meet the needs of our users, so your insights are incredibly helpful. Thank you for the 9/10 rating! We're committed to making continuous improvements and will keep your feedback in mind as we work on future updates. SB Scott B. Urban Conservation Specialist Government Administration Used the software for: 6-12 months ### "Good company with solid customer service" August 27, 2024 4.0 Good. Not perfect for a non-traditional entity like us. MyRec is open to suggestions for improvement, which is great. And we are generally able to work around things if they can't grant our requests for edits, etc. Cost is quite affordable. \*One of the questions on this survey asks for what purpose we use the site. I chose "registration" but it's really more like "other". We use MyRec for products and events. Pros Support is easily available. Everyone we've delt with is friendly and helpful. Cons 1) MyRec is designed for Park And Rec depts., which is fine, but it would be great if it was more user friendly for non-traditional clients like us. 2) MyRec can be a little clunky. This includes the language that they use. For example, when referring to a product, “pick-up instructions” would be a much better term than “acquisition instructions”. Switched from [Shift4Shop](https://www.capterra.com/p/14378/3dcart-Shopping-Cart-Software/) They were discontinuing their product. Also, the site was not a great fit for us. Review Source Response from MyRec.com September 4, 2024 Thanks for taking the time to provide a review. MyRec.com is a Parks and Recreation software, but many features are flexible to accommodate other organizations. Please call into client services if other items need to be adjusted for you, as in the products page text. This is one of the many areas that is flexible. LO Lindsey O. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "Myrec.com review" June 18, 2024 2.0 Pros Account management - easy to help customers reset passwords and help with payment history We like the digital sign in/out Cons Email blasts Registration steps- overly complicated with disclaimers Custom forms Overall look of our site Unable to save payments or enroll customers in automated payments Reason for choosing MyRec.com Unknown I was not involved in the decision making process Review Source Response from MyRec.com June 27, 2024 Thank you for taking the time to share your feedback with us. We’re pleased to hear that you find our account management and digital sign-in/out features helpful. However, we're sorry to learn about the challenges you've experienced with certain aspects of our platform. Regarding your concerns: We aim to balance requirements with user experience, and we review our processes to simplify wherever possible. Client Support is always available to make sure processes are set up the best way possible. We appreciate your feedback in reference to design and are committed to enhancing aesthetics alongside functionality. You are entitled to reach out to design for an updated public facing side. The platform does have a feature for saved cards & payment plan features- but you do have to meet some requirements. Client Support will reach out to address your concerns in more detail. JM Jennifer M. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec makes a one-woman-operation possible!" April 1, 2024 5.0 My overall experience with MyRec.com is just awesome. I am a one-woman-operation and this system allows me to do what I do each day. If I need help, I dial the phone and get immediate assistance and a pleasant interaction. Pros I like the ease of registration for recreation programs...soccer, basketball, piano, art-literature, lacrosse, dog obedience, etc. Events - July 4th, parade registration, concert in park...it's all right there to see. Need an email blast to everyone - send it out. Cancelling a class and need to update the cost? Easy-peasy. If I need help, I call and get 100 percent knowledgeable, pleasant, step-by-step help and feel good about learning something new. Cons Must confess, I can't get the photos from my phone set up correctly (and quickly) when adding a new program, but I simply call and get awesome support and usually a pleasant or inciteful conversation that propels me. Reason for choosing MyRec.com More cost effective and much easier to use. Review Source Response from MyRec.com April 4, 2024 Thank you so much for taking the time to review the software. This feedback validates the efforts we put forward every day to make life easier for our clients. It certainly has been a pleasure serving your department! LM Laura M. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 6-12 months ### "We love MyRec" March 14, 2024 5.0 The customer service is exceptional. Any time I call, the staff are polite, patient and kind. I came from another town where they had already been using MyRec and when I started last year in Brookfield, we switched to MyRec from another platform and our department is so happy with all of the options MyRec provides. It makes our lives easier! Pros I love how easy it is to monitor program registrations. Cons Users always have trouble recovering their password. We get complaints that the website is "too confusing" and not user friendly. Alternatives considered [CivicPlus Community Development](https://www.capterra.com/p/129172/CivicPlus/) Reason for choosing MyRec.com Familiarity, pre-existing relationship, better product for what we need. Switched from [eTrak](https://www.capterra.com/p/140080/eTrak/) Needed a platform that had more options and the customer services was horrible. Review Source Response from MyRec.com March 15, 2024 Much thanks for taking the time to review. We love hearing this feedback and it validates the efforts we put forward every day to make life easier for our clients. KL Katarina L. Recreation Director Government Administration Used the software for: 6-12 months ### "MyRec Meets Our Department Goals" February 13, 2024 4.0 MyRec is a good product that is meeting our department needs. I stand by their strong staff and customer service and notice their willingness to find solutions to our programming needs. Thank you! Pros I appreciate that MyRec is a comprehensive service and software that adapts to our Rec Department's needs. We can offer daily, weekly, and one-off programming, field reservations, scholarships, and more. The software does take some getting used to, but ultimate has met all of our needs. Cons There are parts of MyRec that are not user friendly. I have found that when I am creating a new program, or complex program, I should call the customer service line or request an appointment with MyRec staff. The staff are extremely helpful and share details that are not always in the how-to videos. Review Source Response from MyRec.com February 15, 2024 Thank you for sharing your use of the software, and happy it is meeting your needs. It's been a pleasure serving your department. DB Deborah B. Recreation Receptionist Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Rocks!" September 14, 2023 4.0 I love MyRec. It is very easy once you get the hang of it. It is very easy to find help from Customer Service when you do get stuck or confused. Pros I love how helpful the Costumer Service Reps are when we get stuck or have general questions. Many times they have helped me untangle puzzles I thought were not solvable! They always have a pleasant voice and are very patient. Cons Just the few things I mentioned in my review. The biggest one being that I would love for their to be a report for member birthdays. Review Source Response from MyRec.com September 15, 2023 Thank you so much for taking the time to review. We are so happy you are finding the ease of use and customer support a real benefit. We do have an export for member birthdays (hope that helps)! JW Jeanine W. Parks and Recreation Cordinator Government Administration Used the software for: 2+ years ### "Warrington Township, 852 Easton Rd., Warrington, PA 18976" August 17, 2023 5.0 When we first started MyRec I was very nervous but \[sensitive content hidden\] and \[sensitive content hidden\] were there for me all of the way. Back then we had a camp with multiple camp selections. They painstakingly worked with me to customize the camp as follows:Tuesday/Thursday regular and extended hoursMonday/Wednesday/Friday regular and extended hoursMonday through Friday regular and extended hours MyRec's customer service has always been there for me and helped me with some "issues" that I could not figure out. Most of these issues were my fault and they kindly and professionally straightened them out. Pros Inputting facility and pavilion rentals is so easy and efficient. You cannot overbook with MyRec the definite "watch dog". Cons Well, it is time consuming scanning the membership id's but I don't believe there can be an alternative method since each family member needs their own id tag. Reason for choosing MyRec.com No additional cost for customer service and excellent customer service Review Source Response from MyRec.com August 18, 2023 It has been a pleasure to serve Warrington. Thanks for giving us such high accolades, and taking the time to review. GS Gagliardo S. Kids Club/Camp Manager Recreational Facilities and Services Used the software for: 2+ years ### "Kids Club/Camp" July 5, 2023 4.0 My over all experience has been great. Pros MyRec is very easy to use for programs such as Basketball, Tennis, Soccer, Yoga, etc. I would recommend MyRec for these types of classes. Customer services is outstanding. Cons MyRec is not user friendly for the Kids Club/Camp programs. This is my primary area and I would not highly recommend MyRec for this part of the program. Reason for choosing MyRec.com cost and customer service Review Source Response from MyRec.com July 6, 2023 Thank you so much for taking the time to review the software. We would love to know why it is not working for your Kids Club/Camp programs (this should fit into our advanced activity module). Please reach out to client services if you haven't already. JS John S. Director of Parks & Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Customer thoughts after 18 years of using MyRec" July 5, 2023 4.0 Over the years MyRec has evolved from a bare bones inexpensive software package to what I consider to be one of the most user friendly options (on both the management and public sides) on the market and by far the best value for your money. Pros 1\. The MyRec customer service is second to none! There are no endless chat bots to "talk" too; just simply pick up the phone and talk to a real person in the United States. The internal Help Desk can also answers many of the questions quickly.2. Customer feedback is always welcomed and they are very proactive in implementing suggestions which=h has allowed them to keep up with the industry and outpace competitors. 3. They are a small business focused on one thing: being the best Parks & Rec software in the industry. I feel that over the years they have achieved this. Cons 1\. They do not have all the bells and whistles as the software from larger companies. Each year they implement more options and are quickly catching up. 2. For a small to mid size/large department they are perfect. Metropolitan/County sized departments may find limitations. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/)[CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing MyRec.com 1\. Value for the money2. Ease of use on management side Review Source Response from MyRec.com July 6, 2023 It has been a pleasure serving your department! Thanks so much for taking the time to review, and for being a loyal customer. We are thrilled the software is growing to meet your needs. AD Alicia D. Director Recreational Facilities and Services Used the software for: 2+ years ### "Littleton feedback" March 17, 2022 4.0 There are a lot of issues with the in house operations; my Program Coordinators prefer RecDesk's software, but the customer service, desire to do better, and flexibility that we get from MyRec are far superior to them. Like I said before it is a glitchy program and is not consistant, but ultimately it does what we need it to do and MyRec does put a lot of effort into making the software better all of the time. Pros The community site is easily search able for patrons. The company's openness to development in suggested areas. It does feel like MyRec is trying to consistently improve its operations for the better. The base functions of creating households, registering for programs, and point of sales operations are very easy to learn and use. Cloning of programs and activities is easy and extremely useful and efficient. Dashboard information is great! It would be out of this world if it was customizable. Customer Service and tech help is quick and often knowledgeable to fix issues in one call. Cons Overall there is no consistency with options and filters. For example some reports you can get an excel export and some you can't, this is the same for programs (advanced verse standard) and all other modules. The software is very glitchy. The site can shut down with no warning and we have to call in to make sure it is taken care of. We also deal with some odd one off issues that can't be explained, but we usually find some sort of solution. It keeps us on our toes, but wish we could depend on the software more. Things change so fast that it is hard to keep up sometimes. Offer quarterly training would be amazing! Streamline integration with other software. I mentioned earlier the issues with Constant Contact, it would be great if there was an easy integration with financial software like MUNIS. I believe it is possible, but we have not tackled that project yet. Alternatives considered [CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/)[Sportsman Web](https://www.capterra.com/p/140072/SportsMan-SQL/) Reason for choosing MyRec.com see above Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/)[RecDesk](https://www.capterra.com/p/127064/RecDesk/) We left RecTrac because the 3.1 upgrade was going to be forced and the price increase was not something we could afford. At that time we switched to RecDesk because it met our needs for ease of use in house and for our patrons, ultimately help was almost impossible from them and the excuse we received from the president was that more departments had joined and they had no intention of increasing their work force so the response time was drastically effected with no intention of changing it. We changed to MyRec because we were promised that we would be able to transport all of our data from RecDesk over to MyRec. It was attempted but did not work at all. We are extremely please with the customer service and the company's constant evolution of the software. Review Source Response from MyRec.com March 25, 2022 Thanks so much for taking the time to do a review for us. We appreciate your feedback and look forward to working with you on your concerns. There are some items that are in fact offered (trainings, munis export, new exports) and urge you to give a call into client services to make sure those are turned on for you or check out the knowledge base for information on any new features. CH Chalet H. Parks & Recreation Director Government Administration Used the software for: 2+ years ### "MyRec is perfect for what we need" April 3, 2023 5.0 Before MyRec, I was a one person recreation department that used paper forms for registrations and triplicate forms for rentals. We had a paper calendar and a HUGE binder for each of our rental facilities. I needed a cart to transport them. People would call in to the office multiple times for one rental. With MyRec, they can answer most of their questions online. The amount of phone calls has dropped which frees up time for other planning/programming. Getting MyRec was like adding a staff position. Pros MyRec offered the features that we needed. The system is easy to use and update. MyRec's staff is always available to help when we get stuck - but they also have a great help section with videos and step by step instructions. Cons Some of our residents have a bit of a learning curve with getting their account set up. Once they figure it out, then there seems to be less calls to us for help. Review Source Response from MyRec.com April 4, 2023 Thank you so much for the wonderful review. It has been a pleasure serving your town, and we are thrilled that the features you are using are simplifying your recreation management! NS Nancy S. Recreation Manager Recreational Facilities and Services Used the software for: 2+ years ### ""Over 55" Recreation Manager and Farmer Market Manager" March 31, 2023 3.0 I appreciate all the help I have received from customer service. They are amazing! Pros There is only one thing I like about myrec, which is the customer support. The customer support is amazing, they are always there to answer and help with problems. I call all the time and have become very friendly with the staff. They always answer the phone and always help me fix whatever problem I'm having. Cons I do not like myrec. I keep a little book in my desk called the " I hate MyRec book" and I write down all of the stupid problems I have. Things that should be simple are not. Looking up a name, you can't put in the name , Chin, b/c the Chins will not come up, it starts with A's. Or, I know someone is in the system, put in the name, spelled correctly but it still does not show up. The system insists I put in information I do not have, so I have to make it up, like birthdays, addresses, emails. Why can't I leave it blank. I hate that it always forces me to confirm this stuff but at the same time it won't stop people from making duplicates, which I can't delete of ever merge together, b/c its not simple. In our old system, you would pick a group and click send email, now I have to click nine times to do the same thing! Nine times! The same thing with labels, in the old system, find the group hit labels, this system, you have to dig for it. When looking up information I see a lot I don't need and nothing I want is on the same page. How about the persons name, address, phone, etc. on one page, ( the address is on a different page) with.. the activities they are in and the credits/ balances they owe? While I think the support is amazing, I hate that I have to call constantly for the smallest stuff. I do not defend this company to the public at all. I constantly get negative feedback from the public and I have to turn into the IT person to fix it. Review Source Response from MyRec.com April 4, 2023 We do appreciate the time it took to do this review, but we'd love the opportunity to address your concerns as this is not the norm of the MyRec.com software reviews we are receiving. We also wish you gave client support a better rating seeing that is what you love about the company. OM Octavia M. Health and Wellness Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Review " November 23, 2020 4.0 Overall we've had a great experience with MyRec and their associates. Very attentive to their clients needs and willing to go the extra mile. Pros MyRec is a user friendly and adaptable recreational software that contains modules which meet the needs of our daily operations as a parks and recreation agency. The functionality and concepts of utilizing the software are easy to understand and orient new employees on especially, with the videos and pdf instructions underneath the Help Files. All of the software support employees were present and offered assistance to any software issues and if there unavailable, would respond back quickly via telephone or email. All of employees would walk you through an issues or problems and either had a solution or, would seek additional information from their team/co-workers. Steadily provide updates and new revisions made within the software on a monthly basis through there web-based newsletter. Automatically archives programs, activities, events and rentals that have occurred on the specific date, time and location. Can retrieve and easily clone previous programs and activities. Cons Employees within different tiers (managerial or recreation leader) had either too much or not enough access to features on MyRec. Having to manually block an account that currently holds a balance which still allows the account holder to register for future programs, activities and events. Account holders can create more than one account in the system by placing their name underneath another account (family member or friend) instead of the system automatically linking the account holder to their former or current account. At times we've had issues with adjustment on accounts more specifically when it comes to members receiving pro-rated or full refunds for their purchases. Members not receiving any notification emails after resetting the password to their account. Review Source Response from MyRec.com November 24, 2020 Thank you for your review. We are thrilled the software is meeting your expectations. We also have some of your concerns in development right now- so keep an eye on those updates! AJM Amy Jo M. Recreation Director Government Relations Used the software for: 6-12 months ### "MyRec review" January 5, 2023 5.0 from start to finish line the service was outstanding. I felt like MyRec listened to our needs on what we wanted, and they delivered. very friendly and great prices. Pros I love the ease of use; customer service is very helpful and knowledgeable. Cons when running a distribution summary report, it would be nice to click on the blue highlighted total to find out for example what day a reservation was made so that either an invoice number could be shown, a name or at least a date shown when that takes place. we don't run daily totals, we run biweekly or monthly. Reason for choosing MyRec.com dollar value and to be honest, they took the time to explain things and helped us. i felt like a number when working with Rec desk. They actually were mad when they called back to ask why we didnt choose them. i said that their tone right there when we talked was the reason why. very nervy to act like that Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) Active Net was NOT user friendly, and it seemed as though they were leaving the recreation part of their training. they charged additional fees and were not helpful to say the least Review Source Response from MyRec.com January 6, 2023 Much appreciation for the kind words in your review, thank you. Please call into client services as there may be another report that will give you specifically what you are looking for. NM Natalie M. Deputy Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Software - Affordable and Good Features for Recreation" July 5, 2023 5.0 Great people to work with both from the sales side and the customer service side. The software really takes into consideration how a recreational professional would need to use it, not just a generic use. We are very happy we made the swtich! Pros It is a very straight-forward software to use on the admin side and user side. It is affordable and they are always taking our feedback on ways to improve features. Cons We switched from ActiveNet and found there were some features that MyRec did not have that we liked previously. We have been with them for over 2 years and have been able to talk through how to add features or improve features when possible. Reason for choosing MyRec.com Like the look of the admin and user side much better. Review Source Response from MyRec.com July 6, 2023 We are so happy that the software is living up to your expectations. It has been a pleasure to serve your department, and appreciate you for taking the time to review. TO Terra O. Administrative Assistant Recreational Facilities and Services Used the software for: 1-2 years ### "Love this program!" September 14, 2022 5.0 We love this program and the staff at MyRec have been very helpful along the way as we have learned to navigate it. Pros This program has been easy for staff to learn to navigate and is user-friendly for customers. Cons We would like to see tournament bracket features for sports and event ticketing system that is easy to use. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/)[CivicPlus Recreation Management](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/) Reason for choosing MyRec.com Pricing and features Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) RecTrac was not user friendly and very costly to allow online features. Not cloud based. Review Source Response from MyRec.com September 15, 2022 So happy the software is easy for staff and community to use- that is what we strive for. Thank you for the feature idea regarding brackets. Our exploration into this area in the past has revealed just how complex it is (different sports have different bracketing options, teams could be across activities or external, etc.). Because of this, it doesn't fit within our current software iteration, but it may be considered in the next full version. On event ticketing, please give us a call to go over your ideas what you'd like to see there in more detail. Similar Products Featured ## Related categories [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Registration](https://www.capterra.com/registration-software/)[Membership Management](https://www.capterra.com/membership-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.