# Page 4 | MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 4 - Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 4 - Reviews of MyRec.com ## Showing most helpful reviews Showing 76-100 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use CL Charry L. Director Recreational Facilities and Services Used the software for: 2+ years ### "Thoughts from Charry" March 31, 2023 5.0 Can't live without you! Pros Definitely the on line registration & park permit features. Cons Transferring a participant was difficult but recently you adjusted that so all is well. Review Source Response from MyRec.com April 3, 2023 Much thanks for the very kind words and for taking the time to review. It has been a pleasure to serve your town! MD Melanie D. Parks & Recreation Director Recreational Facilities and Services Used the software for: 1-2 years ### "Supports our needs" December 11, 2019 5.0 For the first time, we are able to register folks for programs and reserve/rent facilities all through our website. This has cut down on our phone requests, office visits, etc and helped us be more efficient. Having the platform to accept online payments has been a "giant step" for us. Pros It was fairly easy to apply to our needs and to tailor it for all our applications. The support team has been fabulous to work with. They are responsive and willing to find answers and solutions to your issues. Cons There seems to be quite the delay when moving from one page to another...not sure if the delay is on our end or MyRec's. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing MyRec.com Ease of use and budget friendly. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) We were looking for a program that was more budget friendly for our small municipality and still met our needs moving forward. Review Source Response from MyRec.com December 16, 2019 Happy you and your clients are finding the software meets your needs. As far as the timing of page loads- definitely check your internet speed- there should not be a delay in loading. Give a call in to client services and we can assist in this if needed. Andrew S. Recreation Director Used the software for: 6-12 months ### "MyRec has been a wonderful program for our department!" October 25, 2017 5.0 Ease of use for myself and the public, lots of customization options, digital sign in and sign out creates a permanant record that can be accessed by all my instructors. Pros The software allows for quick and easy creation of simple activities, while still allowing you to really customize activities when it is required. Our old software got so many complaints from our users. With MyRec, the most common thing that I get is that someone forgot a password. We surveyed our customers from our summer program, and on a scale of 1-5 (with 1 being the worst) MyRec got all 3-5 and not a single 1 or 2. I highly recommend the software to other departments. Customer service is top notch and has been able to answer all my questions, even if they are complicated and abstract. Cons While there are a lot of options to apply discounts to programs or people, there have been a few times where they way I wanted to apply a discount didn't work (ie, a discount for signing up for multiple days of a program). There have been work arounds and customer service has always been great with helping me. Review Source Response from MyRec.com November 1, 2017 Thanks for the great comments Andrew! LP Lucas P. Marketing Director Government Administration Used the software for: 2+ years ### "MyRec Provides Great Service for Park District" September 14, 2022 5.0 MyRec does a really solid job fulfilling all roles we need it for when it comes to facility memberships, rentals, etc. Pros Online registration is easy to understand for both administration and public. Features are easy to set up, etc. Cons Mobile integration could definitely be better. Review Source Response from MyRec.com September 16, 2022 Much thanks for taking the time to do a review. Glad the software is simplifying your recreation management. Thank you for your suggestion about mobile integration. We have previously investigated an app version of the software, but decided to go a different route instead because the resulting app would need to be a slimmed down version of the system without its full features and, at the rate we update the software, would have had users downloading a new version just about every week, which, we hope you'd agree, is not ideal. AH Amy H. Recreation Director Recreational Facilities and Services Used the software for: 6-12 months ### "My Rec for MyRec" May 1, 2024 4.0 I have used other recreation management products for decades at my former place of employment so for me, there was more of an adjustment than learning process. MyRec functions well and the support cannot be beat. Pros Descriptive/catalogue feature. Tech Support is absolutely amazingly helpful. Cons Searching for old activities. Inability to enroll from member account screen. Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) New job and they were already using MyRec. Review Source Response from MyRec.com May 15, 2024 Thank you so much for taking the time to give a review and congrats on the new job! We do have the ability to register from the account screen, as well as search for past activities. Please reach out to Client Services if this was not covered in your initial training. It is our pleasure to make your job easier! AM Ashton M. Recreation Coordinator Government Administration Used the software for: 2+ years ### "MyRec Review" March 17, 2022 4.0 Pros POS is easy to use, fairly easy to set up memberships and registrations. Cons Texting alerts could be better. We need the correct cell phone carrier listed for them to receive the notifications, but they do not ask for the cell phone carrier when creating an account so we had to manually enter them in. do not have the ability to use the same coupon code on select items. Review Source Response from MyRec.com March 21, 2022 Thank you so much for taking the time to review. An upgrade to text blasts is currently in development, and upon account creation, customers can indicate cell phone carrier. We also have different promo code options, so please check the knowledge base or call in to client services to make sure you are using it the way you wish. RG Ryan G. Special Events Manager Recreational Facilities and Services Used the software for: 2+ years ### "Allentown" July 13, 2023 5.0 Ability to accept credit cards/ Pros We like almost every function that myRec offers Cons Finding a complete solution to our unique categories Review Source Response from MyRec.com July 27, 2023 Thanks so much for taking the time to review. We are happy you are pleased with the software, and don't hesitate to reach out to client services for any unique situations- we are happy to find solutions! AM Angela M. Superintendent of Recreation Recreational Facilities and Services Used the software for: 6-12 months ### "MyRec Review after 1 year" October 15, 2020 4.0 MyRec has been very easy to work with. I appreciate how they took the time to walk us through the process of setting up our programs, the patience of customer service and the willingness to listen to new ideas and continual development of processes to make our work much easier. Pros The most significant for our facility is the calendar link. Once a program or rental is entered it does got to the calendar. The online registration was a feature we did not have before. The Customer Service has been wonderful. Anytime I have a question or do not remember how to input a program, they are there to walk me through it. If we discover that we need something different, we can request a change and if it would benefit not just us but other software users they find a way to implement it. MyRec is a great company to work with. Cons The email blasts only happen once a day or set up another service with Constant Contact. Reason for choosing MyRec.com We looked at 2 other software programs and while their programs were similar we believed that MyRec was the best fit for our agency. Review Source Response from MyRec.com October 16, 2020 We are so grateful for your kind words, and always refreshing to hear that we are doing a good job. Glad you are loving the calendar functionality! JB Jaier B. Program coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Bristol Township" March 13, 2024 5.0 Pros Great system, easy to use, very organized Cons Would be even better if myrec had a mobile app. Review Source Response from MyRec.com March 14, 2024 Thank you for taking the time to review. It has been a pleasure serving Bristol. We strive to make our public side mobile friendly, give our support a call to see if there is anything that can be done to improve your mobile look. HD Heather D. Recreation Program Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Great Program for Municipal Recreation Departments" April 6, 2021 4.0 Overall, we are pleased with MyRec and are continuing to learn how to use the program to best meet the needs of our Department. Pros Overall it is fairly easy to use and understand both from the management and public side. We like that we can build the custom forms to capture all the additional requirement for our registrants and that is easily applies to future registrations for the time period in which we designate. Cons There are some inconsistencies between features (i.e. between Standard and Advanced program set up) that can be a bit challenging. We've run into some issues with fee adjustments, exporting rosters especially those with custom forms, and a couple other small issues. We wish the 'printable form' version of registration check out included custom forms/questions so that we could have all required registration information on one page. Review Source Response from MyRec.com April 7, 2021 Thank you for bringing your concerns to us. We want to assist in guiding you to the appropriate knowledge base for the items you have listed, so please call into client services so we can gather more information. The registration form at check out does include the customs forms to be filled out, and tracked. Thanks again for taking the time to review. DP Darcey P. pool director Recreational Facilities and Services Used the software for: 2+ years ### "Lura Hoit Pool" July 5, 2023 5.0 It has been a very positive experience. Customer service is very patient when explaining proceedures Pros On line registration is easy and convenient for our patrons Cons The initial learning curve was a little over whelming since we did not use any online system prior to My Rec. Review Source Response from MyRec.com July 6, 2023 Thank you so much for taking the time to review the software. It has been a pleasure serving your department! BO Brenda O. Sr. Administrative Assistant Government Administration Used the software for: 2+ years ### "MyRec Software" September 14, 2022 5.0 The main benefit is that the calendar is available to management and the public Pros Product is easy to use and manage. Easier for the public to access as well. Cons They made a few changes to the software and the old way was easier to make certain changes. Reason for choosing MyRec.com My-Rec seemed way easier to access and a more reasonable price. Review Source Response from MyRec.com September 16, 2022 We appreciate you taking the time to submit a review. So happy the software is making your recreation management simpler. We do understand that with our frequent updates it may be challenging to follow, so please join us in our quarterly webinars, or user groups to stay abreast of all new items. LS Laura S. Recreation Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Allowed us to transition from paper to online!" December 11, 2019 3.0 Pros We really enjoy running programs through MyRec. It has allowed us to switch from paper to online registrations. The financial reports have been super helpful as well as giving us an easy option to use credit cards. Automated receipts sent to the customers emails have been really convenient too. Cons The user side visual appearance tends to add confusion for our customers. They have a hard time finding certain items and we find ourselves walking them through the site a lot. If this was cleaned up a bit and more visually appealing it would be great. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/) Reason for choosing MyRec.com The overall cost for other products was prohibiting for us. MyRec was most affordable. Review Source Response from MyRec.com January 22, 2020 Would love to chat about the public facing side- specifically what they are finding difficulty with? Give a call into client services and we will gladly provide any assistance if needed! JP Jonathan P. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "Rock Solid software for Parks and Rec." December 11, 2019 4.0 I am very pleased with the software. We do our entire day to day program operations through the site. It has made all administrative aspects of programming better. Pros simply put, the software does what it is designed to do. It performs many tasks with out being too complicated. There is probably 25-33% of the site that requires a phone call or training to understand how to use. But customer service is top notch and they make the site worth every dollar. Cons There are some aspects of the software/site that i think are not sophisticated enough. There are items I think can be improved, i have requested to be improved, but i am told those are to complex or not on the radar to be fixed/added Reason for choosing MyRec.com \[SENSITIVE CONTENT HIDDEN\] is a good salesman! Review Source Response from MyRec.com December 12, 2019 Thank you for the kind words. We're glad the system is working for you. While we regret that there may be items that we aren't able to incorporate into the system in our efforts to keep our features robust yet easy to use, we greatly appreciate suggestions for improvement and will continue to work to meet your online registration needs. AH Andy H. Assistant Recreation Director Recreational Facilities and Services Used the software for: 6-12 months ### "Review" September 1, 2023 5.0 great. everyone i talk to is kind and helpful, just wish they updated features faster Pros Easy to get help when neededeasy to understand Cons a bit outdatedmany simple features are missing that would make it much better Review Source Response from MyRec.com September 5, 2023 Thanks so much for taking the time to provide a review of the software. We do updates every week and are always open to adding features to make your jobs easier. Please reach out to client services to request something specific that you are not seeing. DC Deborah C. Program Coordinator/Swim Club Manager Government Administration Used the software for: 2+ years ### "My Rec is Our Rec!" March 19, 2020 5.0 The largest benefit we have seen most recently is in our efforts to go "Paperless" in our registrations. Some programs require custom waivers, etc. and now we can design them right through myrec! The ability to add member and participant photos and enable scan card check ins is also something we are just beginning to use! Pros The softwareis easy to use and very adaptable. Northampton Township was one of the first to use MyRec. Many other Parks & Rec Departments who, upon referral from our Director, have switched. It works for large and small organizations. As times change and our needs are increased, they are able to adjust the programs to accommodate our requests. Cons There is so much there, often we find out the hard way that we have capabilities to accomplish desired tasks without even knowing it! It isn't until we ask for something that we find that it has been there for some time. Review Source Response from MyRec.com March 23, 2020 Thank you for your awesome review! So glad you are finding new things to use. Please reach out if you ever need assistance. AC Athena C. clerk Recreational Facilities and Services Used the software for: 6-12 months ### "My Review of Excellence , especially with \[sensitive content hidden\]" April 26, 2023 5.0 My overall experience is how friendly and helpful MyRec is...Many thanks and grateful. Pros Easy, yet if you have questions they are very supportive Cons Since i'm fairly new at the program and still learning, I honestly don't really have an issue. I'm still learning something new daily. I will say I love the MyRec updates via email, and so happy to see the Disbursement Summery...Thank you Review Source Response from MyRec.com April 27, 2023 Thank you so much for taking the time to review the software. So happy to hear you are finding some great reports, and receiving excellent service! TT Tricia T. Director, Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "myrec review" January 4, 2023 5.0 Pros the constant updating and changing to make the software more geared at parks and rec department Cons i wish there was a way to hold the start and end dates when searching for a past program. We do this a lot to create the new sessions and every time you move to a new page you have to redo the search dates. I wish it could hold it for a certain amount of time Review Source Response from MyRec.com January 6, 2023 Thank you so much for taking the time to review. It has been a pleasure serving Burlington Rec! Shelley A. Recreation Director Government Administration Used the software for: 2+ years ### "My Rec.com performance software for Recreation Departments" December 18, 2018 5.0 Streamlined our paperwork, met a community need to ease registration burden and hours of operation, wonderful staff who work to make the system meet your needs by taking special programming requests. Pros Easy to use for management and the public, allows our patrons access to programming and registration services at their own leisure 24 hours a day Cons System crashed under load one time but my understanding is that this has been rectified Review Source Response from MyRec.com December 19, 2018 So happy you and your patrons are loving the system. Yes- the system load issue has been resolved some time ago. Thank you for your allowing us to serve you. DS Daphne S. Recreation Supervisor Government Administration Used the software for: 2+ years ### "Highly recommend MyRec.com!!" April 26, 2021 5.0 It is so user-friendly. I love that when I am looking for other report options or other programming options I can call there and speak to someone in development and they work to try to implement my request. They are absolutely the best! Pros I have been using MyRec.com since 2010. It is so easy to use and has so many great functions. It makes my job so much easier and I am able to retrieve budget information, rosters, etc at the click of the mouse. The customer service is top-notch! It doesn't matter who answers the phone they are always pleasant and ready to assist. I can't say enough positive about them! Cons There aren't any things that I can say I don't like about this software. Reason for choosing MyRec.com The Rec Director at the time had used this software in the town he came from and highly recommended it. Review Source Response from MyRec.com April 28, 2021 Thank you for taking the time to review! It has been a pleasure serving Granby Recreation, and we are so happy you are pleased with the software and our service. EM Elaine M. Administrative Assistant, Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Westbrook Recreation" December 12, 2019 4.0 Because we are a small town, with the help of the my rec software I can run the programs, registrations and accounting by myself. Everything takes less time and we are saving a lot of paper and duplication of work. Pros The software enables me to keep track of all the members, programs and accounts at the touch of a button. Program subcontractors and members are continually amazed at the excellent service I am able to provide because of the my rec software. Cons When we started using the software in 2015 there were a lot of glitches and some of the applications were hard to utilize properly. One of our biggest problems was with printing rosteres in Firefox. We have since fixed a lot of problems by switching to Chrome but it still isn't perfect. Over the years many improvements have been made and 9 times out of 10 customer service is exceptionally responsive. Review Source Response from MyRec.com December 16, 2019 Thanks for the kind words- and happy to have you as a client. MP Marlene P. Rec IV Recreational Facilities and Services Used the software for: 2+ years ### "MyRec system" March 17, 2022 4.0 Pros Our Company utilizes Point Of Sale daily, its very easy to use and adding the product categories and products was simple. Cons Merging accounts is difficult to navigate through, its a bit confusing for some of our staff when it comes to merging accounts and selecting the account to Merge, we've lost some accounts due to this. Review Source Response from MyRec.com March 21, 2022 Thank you so much for the honest review. We would love for you to take a look at the merging of accounts/members in the knowledge base to help you. And if you'd rather call in for a live tutorial, we'd be happy to accommodate that as well! LS Lori S. Secretary to Director Government Administration Used the software for: Less than 6 months ### "Great product, easy to use, quick startup!" February 25, 2021 5.0 I just wish I would have found them years earlier. They are so user friendly and it's so easy to build programs and activities. For a fraction of the price of RecTrac. Pros MyRec's customer service is AMAZING. They did all the leg work for us to get up and running. Things that needed tweaked they did immediately and we have asked them for some additional services and they are working on them. We used to have RecTrac and even started the migration to the new 3.1 and it was a total nightmare. So glad we found MyRec!! Cons This is hard...because it is so great. We have a few membership discounts that can't be done but they are working them out. We also asked them to build a reservation packet for our health center and pool due to covid. That should be done by summer. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) We had started the migration from 10.3 to 3.1 with web capabilities. It was a complete nightmare! Our trainer was probably good at what she did but there needed to be someone between her and the end user. They wanted us to write coding and all kinds of computer things that even our IT guy was scratching his head on. It was just WAY too much work on our part and WAY too much money!!! Review Source Response from MyRec.com March 1, 2021 Lori, thank you so much for taking the time to write a review. We are so glad that you are happy with the software, and are excited to work with you for years to come! MM Meridith M. Recreation Director Recreational Facilities and Services Used the software for: 1-2 years ### "User Friendly MyRec" June 11, 2019 4.0 My experience working with MyRec has been fantastic, the ability to track rosters, send email blasts, and sell activities using a credit card has allowed the Rec programs to grow and expand. The accessibility of the support staff is incredible, knowledgeable, and patient Pros The MyRec software is extremely user friendly. Navigating through the management side is well outlined and there are many "short cuts" to get things done quick and conveniently. The ease of switching from management to public side is fantastic. The favorites icon is my "favorite"! Cons When I'm uploading a photo to my program page, it sometimes sets in between the sentence. I just need to double check before I move on. Reason for choosing MyRec.com MyRec is popular and affordable for small local municipalities. Review Source Response from MyRec.com June 12, 2019 We are glad you are enjoying the software. To help with aligning your program pictures, be sure to use the select a photo from the photo pool link instead of uploading it into the description box. You can upload any of your own photos to the photo pool to use within the site at anytime. JP John P. Parks and Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "Parks and Rec" December 11, 2019 4.0 The customer support is second to none. They are the best when it comes to helping out. The longer we use it the easier it is becoming to use. There are many features that we don't use because we are a smaller department but looking forward to using this system more in the future. Pros Consolidates everything into one place. Cuts down on the amount of paper used. Easier accounting. Cons Setting up custom programs can be difficult. The information you are looking for isn't always easy to find or not available. Reason for choosing MyRec.com We went with MyRec because of recommendations from other professionals in the industry. We were looking for more than just a camp management program. I don't think that there is one perfect product out there MyRec is the closest to meeting all our needs. Review Source Response from MyRec.com December 12, 2019 Glad you are enjoying the software- Be on the lookout, we are working on a simplified advanced activity module. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.