# Page 5 | MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 5 - Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 5 - Reviews of MyRec.com ## Showing most helpful reviews Showing 101-125 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer Parks & Rec Director Health, Wellness and Fitness Used the software for: 2+ years ### "They Are Awesome!" June 18, 2019 5.0 Going from all paper based to computer and online registration was great, and using MyRec for that transition was awesome! They have a wonderful staff that is always there to help when you need it. Even if they aren't familiar with your particular problem they will utilize the other staff members to find your solution. Great program, great staff! Pros The ease of use for us and our customers. Awesome customer service. Options Cons League scheduling isn't that great unless I'm just doing it wrong. Review Source Response from MyRec.com October 1, 2019 Thank you for your most awesome review! BR Becky R. Asst. Director Government Administration Used the software for: 6-12 months ### "Still Learning the Software" January 3, 2022 4.0 I am still learning what the software is capable of, that helps with our facility and program management. I wish the Index and Help Information was easier to use. Perhaps cross-referencing topics to make them easier to find. Pros The software makes facility rentals and management pretty seamless. It also works well with online program registration. Having an online registration system works well for our users who can access it anytime. Cons The site needs to be mobile friendly! We get complaints on how the information appears on their cell phone compared to a computer. Most people use their cell phone and not a computer. Review Source Response from MyRec.com January 4, 2022 Thank you for your honest review. Please reach out to client services if any additional training is needed, or join us in our live webinars that go over recent updates. We have recently updated the knowledge base and are continuously adding and cross-referencing topics. NO Nancy O. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Myrec met my expectations and more!" November 20, 2020 5.0 Myrec has grown as technology has grown. We've been a customer with Myrec since 2007 and have seen tremendous growth in the company which is reflective of the improvements made to the product. I can't say enough about the Myrec team. Each and everyone is attentive, courteous, helpful and most importantly knowledgeable. They make me feel like I am their only customer. Pros The software is easy to use and easy to learn. Customer Service is second to none. Any and all questions and issues are addressed immediately. Cons The change in how sponsors are displayed. We need to be able to acknowledge those who support our works with donations and sponsorships without the website visitor searching for them or having to scroll through them. Review Source Response from MyRec.com November 23, 2020 Thank you for the great review- it has been a pleasure working with Northampton Township. Just an FYI- you may want to use our featured sponsors addition to the home page. TM Todd M. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "No more accepting cash" February 26, 2021 5.0 Pros Our recreation program registration were always held inhouse and we dealt with a lot of cash transactions. Every year the auditors beat us up for that, so we needed to find a better way to include accepting credit cards. The online registration process helps us tremendously. I used to use excel for rosters, schedules and tracking facilities, this makes the process easier. Cons There is nothing not to like, but when there is something that needs to be tweaked, MyRec will help fix the issue. Reason for choosing MyRec.com We did look at other options and going into the process we had no idea what we were looking for, but after looking at a couple of systems we did choose MyRec and felt it was the best fit for us. Review Source Response from MyRec.com March 3, 2021 Thanks for taking the time to review. We are happy to hear everything is going well for you. vR veronica R. senior rec leader Recreational Facilities and Services Used the software for: 6-12 months ### "MyRec review" December 16, 2019 4.0 The customer service of MyRec is the best! In the beginning we expected the extra support but the CONTINUED support is so appreciated. The staff is so pleasant and always avail themselves. They offer help in a pleasant way and are never condescending. \[SENSITIVE CONTENT HIDDEN\] were especially helpful during the initial set-up and launching of the program but ALL staff member have helped out many times! Pros The best feature of the software is the ability to print out current rosters, attendance sheets, etc. The program allows for up-to-the-minute accurate information. Cons The point of sales aspect could be improved upon. (I would like to break down the lists of jersey purchases by teams). The email blasts are good however it would be extremely beneficial to be able to go into an activity roster and email specific participants, not ONLY the entire activity. I would love to have more fonts available please!! Reason for choosing MyRec.com MyRec got my vote because of the customer support!! Review Source Response from MyRec.com December 17, 2019 Thank you for the kind words. Glad that you are happy with the software and the service. Please use the change requests feature for your requests, and know that you can go in to an activity of registrants, and click on the account (opens in a new tab) to email separately now. DI Dale I. Assistant Director Recreational Facilities and Services Used the software for: 6-12 months ### "My Rec" December 11, 2019 4.0 Overall experience. We are happy that we switched to this software and company. Previously we were with a software company for over 20 years and do not regret the switch. Pros My Rec has simplified the registration process as well as processing customers registrations. The ease of the credit card function has been much easier then a previous competitor. Customers as well as office staff have said the ease of on-line registration is much easier to navigate and staff are able to help customers over the phone easier then previous used software. Personally I like the ease of updating what the customer sees on line. Customer support is great and listens to request and trouble shoots within hours of contacting them. Cons The only con that I see to date is managing users. We would like to be able to have a few more options for staff access on a limited basis. This was suggested to them and they have been respective and looking into to as a possible solution. Reason for choosing MyRec.com no. Review Source Response from MyRec.com December 12, 2019 We are thrilled that the software is working for you and your constituents so well. Keep an eye on those updates, and thank you for the suggestions. Jimmy O. Assistant Recreation Director Government Administration Used the software for: 2+ years ### "Overall a positive experience" February 25, 2021 4.0 Pros The best thing about MyRec is the customer service. If you have any questions or need something switched the are there by email or phone call to help you. Cons I wish there was an app or make it better integrated on phones. Review Source Response from MyRec.com March 1, 2021 Thank you for the kind words, and taking the time to review. Your public side is where we concentrated to be mobile friendly. The management side is just so robust, it is hard to make everything functional on phones. WM Wendy M. Parks Director Government Administration Used the software for: 6-12 months ### "MyRec.com made my job easier!" September 17, 2019 5.0 The folks at myrec.com are so helpful, understanding, and patient in getting things started. Our entire City has included all rental venues including the new dog park to the myrec.com account which makes reporting, tracking, and disseminating information to city council a simple process. Pros Appearance and ease of use for the customer. We were able to select a beautiful and personal visual effect (and I am not easy). The overall abilities for this site in relationship to ability to rent facilities, see availability and pay for venues. Opening a dog park with on line registrations, payments, and uploading immunizations made the process a breeze! Cons Learning new software in general to me can be problematic at times but help is a phone call away with the myrec.com folks. Reason for choosing MyRec.com The appearance of the site, during the demo process, I was able to create a personal account in less than 2 minutes. Had a whole team log on with the myrec.com folks via a phone call and all were amazed at the abilities and reporting system. Review Source Response from MyRec.com October 1, 2019 It has been a pleasure working with Mt Washington Parks, and we are so grateful you are loving the software! SF Sherry F. Recreation Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Top notch Recreation system" December 9, 2021 5.0 Love this system. It can do many things and the customer service is great no matter how many questions you have they always get back to you. It's great that it is internet based too and I can even have reliability on my iphone and it works the same as a computer or desktop. Pros This software was pretty easy to learn how to use and very adaptable. Cons In being honest, I hate change and did not want to switch, and putting the programming in was somewhat hard to learn and took a bit of time to get used to. Reason for choosing MyRec.com Price, product options, customer service Review Source Response from MyRec.com December 10, 2021 We can't thank you enough for the kind words about MyRec.com Recreation Software. Your review means a lot to us and lets us know we're on the right track! It has been a pleasure serving Hilton Parma. JC Jill C. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "My Rec for Recreation Departments" April 19, 2022 4.0 no longer a need for most people to come to the office. They can register online night and day. Better tracking of our clients and better tracking of what each program brings in. Pros online registration, ease of use, teams and groups, email blasts Cons Advanced activity use gets a little complicated Review Source Response from MyRec.com April 22, 2022 Thanks so much for taking the time to give an honest review. It has been a pleasure to serve you. TT Tom T. Director of Recreation And Leisure Services Used the software for: 2+ years ### "More than a great software company! There are great people at MyRecDept.com" October 24, 2017 5.0 Having been a MyRecDept.com customer for over 15 years, I have always found the MyRec team to be very responsive to any issues I ever encountered. I really appreciate that now the software is so fully functional that they call us to check in and make sure things are going ok and that we are taking advantage of any new features that they have recently added. Pros I really appreciate that MyRecDept.com continuously improves the product, adding new features and streamlining functionality all the time. The MyRecDept.com software gives our organization everything we need for a fraction of the price that we would pay to use some of the more "well known" recreation admin software company's products. Why pay more for fancy bells and whistles that you will never use? Review Source Response from MyRec.com November 1, 2017 Thanks Tom for the great review- it has been a pleasure serving you. RM Renee M. Recreation Supervisor Recreational Facilities and Services Used the software for: 6-12 months ### "MyRec.com - " September 14, 2022 5.0 We are FINALLY Paperless!! Paperless registrations, paperless payments, paperless advertising of events & programs - not to mention how much TIME we have saved with data entry - it's all handled through MyRec.com and we could not be happier!! Pros Customer Support is OUTSTANDING! Just a phone call away and always very helpful! Cons Starting off was slow for me - but I found it easier each day I used it. Again - EXCELLENT Costumer Support. Reason for choosing MyRec.com Quick to get up and running, quick training - it was everything we were looking for Review Source Response from MyRec.com September 15, 2022 Woohoo! Thanks so much for being so excited about the software, and taking the time to give such a stellar review. We pride ourselves on providing unrivaled support, and hope to do so for many years to come while serving your department. John G. Independent Distributor Used the software for: 2+ years ### "The transition from Active to MyRec was painless!" October 24, 2017 5.0 More efficient use of my staff time Pros Ease of use Reporting features gives you what you need The daily dashboard is a great tool! The tabs are clear and allows for seem less navigation in and out of areas. Cons I wish that there was an ability to in facilities allow for more facilities to be selected to make reservations. Review Source Response from MyRec.com November 1, 2017 Thanks for the great review John. NN Nathan N. Village Manager/Parks & Recreation Director Government Administration Used the software for: 2+ years ### "." November 23, 2020 5.0 Pros The software is easy to learn and use. The fee structure. Very versatile. Cons For the reasons we using the software, we have no issues. Reason for choosing MyRec.com I have been using MyRec since its development. We made the change from RecWare, now ProActive. RecWare was a good software, however the platform was much too large for the size of department at the time. MyRec was new, and its developmental stages. The initial product was simply online brochure, with roster capability. The software was much simpler to learn and use, as it still is today. The support staff is very knowledgeable and professional. Review Source Response from MyRec.com November 24, 2020 Thank you for the review- it has been a pleasure serving the Village of Horseheads. DO Debbie O. Recreation Supervisor Government Administration Used the software for: 2+ years ### "Clifton Recreation" November 24, 2020 5.0 Customer Service is what sold us in the beginning and has kept us a client Pros Easy to use Inexpensive Easy for the public Cons In the beginning it was a bit limited Need a little more options with regards to facility scheduling Need to do a lot of work to put in class info - not sure what need to be done Alternatives considered [CommunityPass](https://www.capterra.com/p/148379/CommunityPass/) Reason for choosing MyRec.com Price and customer service Review Source Response from MyRec.com December 8, 2020 Thank you for your review. We appreciate your feedback, as we're always looking for ways to improve our functionality. Give a call into client services to review your specific circumstances to see if we can assist. ND Nicole D. Executive Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec for all your Recreation software needs" January 5, 2023 5.0 Pros The MyRec software is very user friendly, and they have phenominal customer service. Cons It would be helpful if we could import or pair calendars with other community organizations Review Source Response from MyRec.com January 6, 2023 Thanks so much for submitting a review. It has been a pleasure to serve Swanton Rec. NM Nathan M. Supervisor of DPW and Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Town of Thetford" October 15, 2020 5.0 Pros My favorite part of this software is the ability to establish programs and get information out to users is fast,easy, and effective. In addition to this feature the Point of Sale (POS) system makes taking in revenue a breeze. Cons The outside user struggles with the cart and add on items. These additions can be by passed so users think they have added them and have not. This area often times has to be explained to people using the site several times making it not very user friendly. I would love to see these issues with the system fixed. Review Source Response from MyRec.com October 16, 2020 Thank you for the great feedback. Please call into our client services team for this specific customer experience that we can look into once we have the details. RG Richard G. Chairman, Upton Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Upton Recreation" March 21, 2022 4.0 The customer service is outstanding, the people are knowledgeable and very willing to help. If you don't know how to do something they take the time to assist you and don't make you feel foolish! Pros The product is fairly easy to use and provides the information to our "customers" in an organized fashion. It has great visual appeal. When we were looking at software all thee sited we liked were MyRec. Cons Like most customers, we want new features now! Review Source Response from MyRec.com March 28, 2022 Thank you for the kind review. It has been a pleasure serving Upton! AH Amanda H. Recreation Supervisor Recreational Facilities and Services Used the software for: 2+ years ### "Parks & Recreation Review" March 17, 2020 3.0 Overall, it is positive. Pros Overall, ease of use. The customer service is near excellent. It is not as user-friendly (on the public) side as I would like. Cons I think it needs additional upgrades to the ease of use on the public side. Additionally, I think that there need to be more options in regards to the reports (admin) and ability to create forms that are seamless and not so long. Reason for choosing MyRec.com N/A Review Source Response from MyRec.com March 23, 2020 Thank you for your honest review. We are working on some enhancements to the public side, but if you have specifics you'd like to see, please put in a change request. We do have a robust reporting module, so if our client services team can help you find something specific or assist with the custom form builder, please reach out. Scott K. Recreation Director Recreational Facilities and Services Used the software for: 1-2 years ### "Excellent Software for our profession" December 18, 2018 5.0 Great customer feedback with software; ease of use for our participants. Pros Ease of use, constantly updated their software based on requests from their customers. Customer service is second to none. Very quick to respond and you always talk to My Rec Staff directly. Cons Nothing due to fact they constantly upgrade their software due to customer suggestions. Review Source Response from MyRec.com December 19, 2018 We are so glad you are happy with the product, and thank you for your support! SV Sandy V. Clerk Government Administration Used the software for: 2+ years ### "MyRec Software " January 11, 2021 4.0 It has been stable, and the customer service is excellent and friendly from the MyRec staff. Pros The product is becoming easier to use and works for our business and registration for programs. Cons We would like to see improvements on the look of the Home Page. It seems outdated. The photo pool is "clunky" and you have to really dig around for uploaded photos. Review Source Response from MyRec.com February 23, 2021 Thanks for taking the time to review. We have recently updated the photo pool with a whole new batch of stock photos to use. These are higher quality, showcase more diverse activities, and feature a range of participants from all walks of life. You can find your own uploaded images in the custom category. Please reach out to client services if you need assistance. CA Colleen A. Program Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Product review" April 5, 2021 4.0 My experience with myrec has overall been a great one. The staff is knowledgeable, very responsive and easy to work with. We plan to add field rentals to our product list this coming fiscal year for more efficient field downpayment collection and ease of scheduling. Pros One of the most impactful features is the ability to blast out texts and emails to our customers. I was not working here when the software was implemented, but having the myrec staff support has been invaluable in addressing our growing needs. Cons Not that I can think of right now. My co-worker will have more to say on this. Review Source Response from MyRec.com April 7, 2021 Thanks so much for taking the time to review. We are happy you are finding the software successful! RM Robby M. Teen Center Coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "Love MyRec" September 15, 2022 5.0 Outstanding! Pros Staff is very patient and very helpful through tech support. I find the online registration easy and very useful. Cons I cant think of any complaints at this time Review Source Response from MyRec.com September 16, 2022 Much thanks for submitting a review for us. We are so appreciative of your kind words, and will continue to strive to provide the best possible support. PS Patrick S. Director of Parks and Recreation Recreational Facilities and Services Used the software for: 2+ years ### "Ease of Use" December 18, 2018 5.0 excellent Pros the software is easy to use from the Management side. wonderful record keeping, program listings, tickets sales, and rentals. Our staff, which changes from time to time, catches on very quickly to the way the system "thinks". Cons The rental section does not have an easy to use fees structure if you rent by the half day or full day. It does have a per hour rate, but we rent three pavilions for half day or full day with resident and non resident fees. And, each pavilion is a different size, resulting in different fee for each. Review Source Response from MyRec.com December 19, 2018 Thank you for bringing this need to our attention. We have a feature called block fees that can be set up individually on facilities for customizable amounts of time that may help. For example, you can create a full day block and multiple half day blocks. We'd be happy to walk you through this at your convenience. JC Jennifer C. Administrative Assistant Government Administration Used the software for: 2+ years ### "MyRec Review" February 22, 2021 5.0 We are very happy with MyRec.com so far! We use it for our monthly billing and all of our online registrations and payments! It is very user friendly and easy to access either when working from home or in the office! Pros The ability to find and access things easily! Cons As of now, there isn't anything that we don't like about MyRec.com! Review Source Response from MyRec.com February 23, 2021 We are so happy you are enjoying the software. Thanks for taking the time to review. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.