# Page 6 | MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 6 - Reviews of MyRec.com ## Showing most helpful reviews Showing 126-150 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use nS nathan S. Assistant Director of Recreation Recreational Facilities and Services Used the software for: 6-12 months ### "What it does, it does well" October 16, 2020 4.0 The people who answer the phone for customer support are great. Pros In broad strokes, it does what it does well. I can manage programs relatively well. From setting up dates and spaces and registering people to any follow up after the fact. I can send out cancellations or updates easily. That manages well Cons There are nuances that don't accomodate specific curcumstances. For example, I can't customize my sign out sheets to meet NY OCFS standards. There isn't an easy set up, Every time I have to go through it at least twice to make sure that I clicked the right radio boxes and even then there are things that don't work cleanly Reason for choosing MyRec.com pricing as well as the fewatures most closely met the needs of our department Review Source Response from MyRec.com October 21, 2020 Thank you for your review. We appreciate your feedback, as we're always looking for ways to improve our functionality. Give a call into client services to review your specific circumstances to see if we can assist. KM Kathy M. Recreation Coordinator Recreational Facilities and Services Used the software for: 1-2 years ### "MyRec Rocks!" December 11, 2019 5.0 MyRec has brought our department into the modern age by streamlined our facility reservations, pool passes, and member information. Pros The MyRec customer service is fantastic. It is such a stress relief to know that we can call at anytime with questions at no additional charge. Anytime I have had any suggestions they are always researched or taken under consideration. Cons I would like to see a way to post flyers without filling out all the "adding a new program" information Reason for choosing MyRec.com Recommendations, and price Review Source Response from MyRec.com January 22, 2020 Kathy, Meriden Rocks! But seriously, we do have a new Informational Program update that may work for you to upload a flyer and show info without adding all the information into an activity- Definitely call client services, let them know what you are looking for, they will help you out. KK Kerry K. Recreation Program Coordinator Recreational Facilities and Services Used the software for: 6-12 months ### "Best Recreation Software We Tested" October 15, 2020 5.0 Fantastic. Every interaction I've had with their team has been extremely friendly, professional and helpful. They always answered my questions in less than 24 hours. Pros Customer Service was unmatched. Admin interface is easy to learn and use on a daily basis. Customer interface & experience were easy and made sense. Cons Setting up a customer account can be confusing for non-tech savvy folks. Alternatives considered [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)[RecDesk](https://www.capterra.com/p/127064/RecDesk/)[CommunityPass](https://www.capterra.com/p/148379/CommunityPass/) Reason for choosing MyRec.com For me it was all about the top customer service. They were friendly, professional and helpful and had very quick response times to my questions. Review Source Response from MyRec.com October 16, 2020 Thank you for the great feedback. We try really hard to provide a great experience and are happy to hear that you are enjoying the software! JC Jessie C. Director Government Administration Used the software for: 2+ years ### "MyRec" February 26, 2021 5.0 Pros It is extremely easy to use and essential for our services. The costumer service is exceptional. Cons Looking forward to more feature upgrades and the development of an app would be terrific. Switched from [RecTrac](https://www.capterra.com/p/104588/RecTrac/) User friendly and cost Review Source Response from MyRec.com March 1, 2021 We are happy you are loving the software and the service! As you know we are always evolving, so keep a look out for future updates. CS Christopher S. Recreation Director Recreational Facilities and Services Used the software for: 1-2 years ### "MyRec Review" August 26, 2021 5.0 Great Pros Ease of use, functionality, ability to add programs in a short amount of time Cons Learning the many different features, though now that I know how to use them, I love them. Reason for choosing MyRec.com Customer Service Review Source Response from MyRec.com September 7, 2021 Thanks for your kind review. Yes, there is much to learn with the system, and we are always innovating- please be on the lookout for our new knowledge base which will assist you and take advantage of our quarterly update webinars. Of course, you know you can always call into Client Services for immediate help. JS Jeanne S. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "There is always someone available anytime we call for help and they are very willing to add features" October 24, 2017 4.0 Organizing our registrations, tracking income, and creating a website for our community of recreation registrants ALL with the same actions. Pros Customer service - staff are always available to help when we call and also willing to add features we suggest to make things more relevant to our needs. The program's intuitiveness is also appreciated. We love customer representatives. Cons There are often too many clicks to complete a transaction. Some of the help staff are not nearly as good as our rep and we often get them, and then end up calling her. She is very responsive and capable. Review Source Response from MyRec.com November 1, 2017 Jeanne, Appreciate the review of the software- it has been great working with Beekman all these years! You've really seen us grow. SM Stephanie M. Office Clerk Recreational Facilities and Services Used the software for: 2+ years ### "Amazing Recreational Registration Software" April 5, 2021 5.0 Pros Very user friendly, helpful support staff, easy registration Cons Automatic deactivation email subscriptions Review Source Response from MyRec.com April 7, 2021 We are so happy you are enjoying the software. Thanks for taking the time to review. We work with our email system to ensure emails go out as quickly as possible, which includes respecting user opt-in choice and deactivating addresses that have bounced sent emails back to us more than 10 times. Please contact us if you would like more technical details on what occurs in those situations, suggestions on resolving them, and updates on situations regarding email. CO Carrie O. Recreation Manager Government Administration Used the software for: Less than 6 months ### "MyRec " September 18, 2019 4.0 Pros The software is very user friendly. The setup for facilities or programs is step by step and if I ever do not understand something, customer service is always willing and able to answer my questions. Cons I wish there was a way to download the calendar into my personal calendar (outlook, gmail, etc.) It would be a bit easier to share with the maintenance department or others who may need the information, but not access to the full site. Reason for choosing MyRec.com We were able to upload our resident addresses and solve our non-resident vs. resident rate differences. Review Source Response from MyRec.com October 1, 2019 So glad you're finding the software user friendly. There is a way for maintenance to see the calendar info and not have access to the full site. Please call in to customer service and we'd be happy to show you! SC Sandy C. Parks & Rec. Dir. Recreational Facilities and Services Used the software for: 2+ years ### " Review June '19" June 12, 2019 5.0 I like the fact that customer support is available as much as it is when calling the help line. Of course, email is available also. Pros There are updates in the works and made regularly. I think we push the software functionality beyond it's limits - meaning it does more than what is intended. Cons There are times the users, customers have difficulty but that is normal for someone new to any system Review Source Response from MyRec.com June 13, 2019 Thanks Sandy, it has been a pleasure serving your department. We are always striving to make your jobs easier. AL Allison L. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "Myrec for Recreation Dept." December 11, 2019 5.0 Pros Myrec is very user friendly. The 2 of us in the office can access it at work, on our phones very easily. The parents find the site easy to navigate when the are registering for programs. Very rarely do we get call asking for help using the site. Cons Not much. We are very happy with the software and its customer service. Reason for choosing MyRec.com Money and customer service Review Source Response from MyRec.com December 12, 2019 Glad Northborough and it's constituents are happy. It is our pleasure to have you as a client. jM janet M. Director of Recreation Government Administration Used the software for: 6-12 months ### "MyRec review" October 10, 2019 5.0 Very satisfied Pros Easy to customize the site, photos, links etc. all very easy. Tracking is simplified. Cons The calendars, both in size and viewing. We print calendars out for our maintenance and janitorial staff and the calendars are difficult to format. Also when we want to look at a past date calendar, having to enter the start date/end date repeatedly is a bit frustrating as well as having to reset the date on each calendar. So if I set my date parameters on one calendar and then look at a different calendar I have to again change the date. Reason for choosing MyRec.com Popular demand and satisfaction among local municipalities. Review Source Response from MyRec.com October 18, 2019 Janet, so glad you are enjoying the customization and tracking of the software. We do have a calendar update in development. Be on the lookout! JR Jim R. Executive Director Facilities Services Used the software for: 2+ years ### "Great Software" December 29, 2021 5.0 Very Positive. Pros Easy to use and great customer service. Always answer the phone and ready to help. Cons Have not found any yet! We have been very satisfied with this software. Reason for choosing MyRec.com Cost and ease of use. Review Source Response from MyRec.com January 3, 2022 Thanks for taking the time to give us a positive review! Glad the software is working for you, and happy to support Hollis Park District! KC Katherine C. Director of Parks and Rescreation Recreational Facilities and Services Used the software for: 2+ years ### "I have already gotten other Parks and Recreation Departments to purchase!" April 23, 2021 5.0 Great. Pros All of the things that you can do with it! Cons Sometimes the changes that they make are hard to get use too. We have a regular routine then have to change. Reason for choosing MyRec.com Because of all of the features and things we can do with the program. Review Source Response from MyRec.com April 26, 2021 Thank you for the referrals, it means so much. Happy you are loving the software and please remember we have quarterly webinars with all our updates that you can participate in, as well as calling client support for any assistance! JD Jessica D. Recreation Director Recreational Facilities and Services Used the software for: 6-12 months ### "Made the transition from all paper registration forms to online very easily. " October 24, 2017 4.0 Pros I love that all the households and family member information is in one place and can be accessed from anywhere. The email blasts are wonderful. The up-to-date program info and registrant information is amazing. I also love that families have registration right at their fingertips and can do things at their own convenience, because our office hours aren't always ideal for working families! My Rec's customer service has exceeded our expectations. They are always available and can solve any issues we may be having. They have helped us troubleshoot and streamline things so users can have a much better experience! Cons Registering multiple kids and redundancy of the question fields. There is a lot we can still learn and this program can do many things, so it may just be our own learning curve! Review Source Response from MyRec.com November 1, 2017 Jessica, Thank you for the great review of the software. We are always looking at ways to improve the system- so keep an eye out for updates. CR Christel R. Park manager Recreational Facilities and Services Used the software for: 1-2 years ### "Best recreational software" December 11, 2019 5.0 The best thing is that the community doesn't have to try to make it in during park business hours for registrations. We are also happy to be able to accept credit card payments as well. And use the point of sale program for our concession stands. Pros How easy it is to do registrations, the community appreciates the easiness of registering at home Cons Some reports were not easy to figure out at first, but quickly got the help from MyRec.com support Reason for choosing MyRec.com MyRec.com was the most informative, best fit for us and easily able to get in contact with for questions Review Source Response from MyRec.com December 12, 2019 Glad the software is working for you and your customers. PS Paula S. secretary Recreational Facilities and Services Used the software for: 2+ years ### "Secretary" August 26, 2021 4.0 Pleasant Pros Easy to use, helpful people and pleasant to look at Cons cannot delete old information sometimes not enough information. Review Source Response from MyRec.com September 7, 2021 Thanks for your review. Information in the system can't be deleted, but you can certainly make the accounts and/or members inactive. Please give a call into client services if you need assistance. KM Katy M. Info Specialist Government Administration Used the software for: Less than 6 months ### "MyRec.com Review" September 14, 2022 3.0 It was ok. Pros Perhaps the look of the front end to the customers. Cons It was hard to figure out the thinking behind the backend organization. For example, finding the report you wanted was a pain. One of them ended up being under the top most menu where people in the system were located. Reason for choosing MyRec.com I was not there during the purchase process. Review Source Response from MyRec.com September 16, 2022 We sincerely thank you for taking the time to do a review of the software. Most of our reports are located in the reports tab on your navigation bar. If you need to reach out to client services we will gladly set up some training so you can find the exact reports you need. NM Nick M. Vice President Non-Profit Organization Management Used the software for: 1-2 years ### "Organizational Support" December 18, 2018 5.0 The set-up from start to finish and now the experience for our members give MyRec.com a 10/10 for us. Thank you MyRec.com! Pros NEPA is a professional organization that serves a membership of professionals in our region. We were unique to MyRec.com and they took that challenge and gave us a well thought out plan to serve digitally serve our membership. We currently use all aspects of MyRec.com and would recommend it to any professional organization focus on membership management. Cons Its not exactly like a website. This means we can't completely change how some things works, but the benefits of it outweigh this small con of the system. Review Source Response from MyRec.com December 19, 2018 We are so happy you are pleased with the product, thank you for letting us serve you, and can't wait to see your successes in the future. TM Tom M. Park Facilities and Programs Director Recreational Facilities and Services Used the software for: 2+ years ### "We Love MyRec" January 4, 2019 5.0 Our Department has used MyRec since 2006. We continue to be pleased with it. Using MyRec we were able to develop and control our own website that works directly with the program registration and financial control functions. Pros There is one feature where MyRec really stands out compared to other vendors. That feature is Customer Support and Service. Whenever you call there is a friendly voice who takes the time to not just solve your question, but to help you to understand the solution to your problem. Cons Overall, we have no complaints about this software. Review Source Response from MyRec.com January 11, 2019 We thank you for your support and are happy to serve you! SP Shawn P. Executive Director Recreational Facilities and Services Used the software for: 1-2 years ### "Great product with fantastic support!" December 18, 2018 5.0 It has made the bookkeeper very happy and lets us run everything from reservations to POS and donations through the system. I love that we can send an email or make a call and get a response usually same day! We LOVE MyRec at Look Park! Pros My staff were hesitant to change software but we needed an upgrade. The support we received from the MyRec team was top notch! They made the change from our old system to the MyRec smooth. It's very user friendly and gives you a lot of options for a very fair price. Cons We had a few hiccups in the beginning and needed some parts of the program modified to meet our needs. The team at MyRec worked quickly to resolve our needs. Review Source Response from MyRec.com December 19, 2018 MyRec.com loves Look Park- you're suggestions have truly expanded the system, and we thank you for your continued support! JM Jenna M. Recreation Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Jenna " June 11, 2019 5.0 my overall Experience is outstanding! Pros I love this software, I maintain it with ease and can call my rec whenever I need to resolve issues. Cons There are no cons because if you want something changed or modified, they are happy to have the programmers look at it. Review Source Response from MyRec.com June 12, 2019 Jenna, thanks for the kind words- we are so happy you are enjoying the software! It has been a pleasure serving your department. BL Brady L. Assistant Director Recreational Facilities and Services Used the software for: 2+ years ### "MyRec is a very convenient software with many options to make your life easier!" February 22, 2021 5.0 Pros The ease, options, and functionality to put out information and programs for the public to see and register! Cons On email blasts I wish you could change the return email address. Review Source Response from MyRec.com February 23, 2021 Thanks for taking the time to give a review, and glad we are making your life easier! There has been an update to add an optional reply-to email address for blasts. Please call into client services if you need assistance. DF Deb F. Recreation Director Used the software for: 6-12 months ### "A few glitches but mostly very satisfied." October 25, 2017 4.0 The biggest benefit is the real time sharing of information with my pool, day camp and coaches that run summer programs. It has cut down on paper use significantly and really helps promote, track and create programs. Pros The ease of use and the tracking of all the programs. It is helping us get a data base of who uses our parks and programs and makes it easy to stay in touch with everyone and keep people informed of events, closures etc. Cons I find the facility input part very cumbersome. For a one day rental it works great and nice to have everything on the calendar but for leagues and multiday use it is not easy to navigate to get everything you want on. If you were to add actual games to the calendar it would be hours of input. Review Source Response from MyRec.com November 1, 2017 Thank you Deb for taking the time to review. We have just recently simplified facility management- so hopefully some glitches have been ironed out. KF Kim F. Park Superintendent Recreational Facilities and Services Used the software for: Less than 6 months ### "Online Registration System Review" June 18, 2019 4.0 Pros Learning to use the software was great - good transition from our old software and getting MyRec off the ground. Help desk has been fantastic, we get answers within minutes and talk to a person who can resolve our issues Cons Nothing yet - we are still learning the system. Trying to learn the best way to accomplish what needs done along with getting our job done. Reason for choosing MyRec.com Price; able to do activity scans at the senior center (other software had this function on the horizon) Switched from [ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/) ActiveNet is too big for us. Customer service was not helpful, expensive for what we were using the product for. Review Source Response from MyRec.com June 21, 2019 Kimberly, So glad things are going well for you. Don't forget to look in the help guide/files on the mgmt side as we now have many new video guides to assist in training. SS Scott S. Parks & Recreation Director Recreational Facilities and Services Used the software for: 1-2 years ### "MyRec...great at what they do!" December 31, 2018 5.0 From the time we started using the software to current, anytime we have needed guidance from myRec staff they have been available and able to walk us thru any challenges. Also, greatly appreciate when they listen to suggestions we have have and that they are always doing upgrades to make our work easier! Pros The steps to process information is wonderful.. Even if I have not been on the software for awhile, it's easy to to get back into the groove...user friendly! My favorites...the various reports and ability to send emails to specific groups with a quick tap of the keyboard! Cons Have not found anything that we do not like thus far. Review Source Response from MyRec.com January 2, 2019 We are so happy you are enjoying the software- thank you for being our client! Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.