# Page 7 | MyRec.com Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 7 - Is MyRec.com the right Registration solution for you? Explore 166 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127071/Online-Registration-System/reviews --- MyRec.com 4.5 (166) [View alternatives](https://www.capterra.com/p/127071/Online-Registration-System/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Page 7 - Reviews of MyRec.com ## Showing most helpful reviews Showing 151-166 of 166 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EF ELAINE F. Recreation Director Government Administration Used the software for: 2+ years ### "Rhinebeck Rec" December 31, 2018 5.0 The Town is able to track program and income through MyRec. We are also able to run reports, which is extremely beneficial. The staff are always knowledgeable, friendly and helpful. We are happy with MyRec and appreciate that they're always working to make the software better. They also always find ways to help even when it feels impossible. A great company to work with! Pros It's a great organizing and management tool. Cons I've had complaints from residents that the site is not user friendly. I have noticed this myself in some cases. Everything should be intuitive, but it's not. Review Source Response from MyRec.com January 2, 2019 We would love for you to elaborate on the public side intuitiveness. We strive to make it user friendly for your constituents and always make an effort to improve if possible. Please let us know specifically what they are having difficulty with- it would help us greatly. Otherwise, we are glad to hear you are overall happy with the software. EC Eleanor C. Assistant Director Government Administration Used the software for: 2+ years ### "Excellent Customer Service" October 24, 2017 5.0 Pros Ease of use..Easy to navigate around the software and the icons show exactly what to look for. Searching for an answer is easy. Cons "Help" is not always helpful. I often have to call the software people and ask the most basic of questions. Review Source Response from MyRec.com November 1, 2017 Eleanor, Thanks for the kind words- it has been a pleasure serving New Milford. Will take into consideration your HELP files comment- but you know we love to hear from you! AT Amanda T. Manager Health, Wellness and Fitness Used the software for: 1-2 years ### "Has been great and can see how it can grow with us. " October 24, 2017 5.0 One stop for registrations as well as one location to track income. Pros Ability to have online regsitration, one location for center schedule. The ability to have instructors be able to see class lists. AMAZING customer service! Cons Sometimes seems like there is 100 steps to go through to change a program. Also reservations take several steps to complete. Takes a little but to get used to how to navigate. Review Source Response from MyRec.com November 1, 2017 Thanks Amanda for your feedback- we have just recently simplified both facility management, and real soon- activity management will be live. Let me know how you like it! KW Kasey W. Interim CFO Recreational Facilities and Services Used the software for: 2+ years ### "Best Thing Around" October 25, 2017 5.0 More accountability and a great tracking tool Pros How easy it is to learn and use and customer service. This software has saved so much time . This software beats any of the big boys out there. We are large in recreation and have made this software work perfect for us. Review Source Response from MyRec.com November 1, 2017 Appreciate the great review Kasey- it makes our job worthwhile to hear how easy and beneficial it is for our clients to use the software! JD Jennifer D. Director Recreational Facilities and Services Used the software for: 6-12 months ### "Peabddy's Review" September 30, 2019 5.0 Pros The reporting has been extremely helpful in moving our department forward. Cons Sometimes, finding things can be tricky. Practice makes perfect Review Source Response from MyRec.com October 1, 2019 So glad our robust reporting is working for you! Please don't hesitate to call if you need guidance at any time. Ongoing support and training is included at no additional cost. KV Kelly V. Recreation Director Recreational Facilities and Services Used the software for: 2+ years ### "We were a one person show, using my rec.com made organization and then growth possible!" October 25, 2017 5.0 It's helped our department grow - and I have recommended myrec.com dozens of times. Pros Ease of use and terrific, timely customer support when it's needed. Ability to customize banner & photos. Cons It would be nice if we could more easily adjust registrations/payments for those in advanced programs with auto pay. Review Source Response from MyRec.com November 1, 2017 Thanks Kelly for taking the time to review. KH Ken H. Director- Parks & Recreation Recreational Facilities and Services Used the software for: 2+ years ### "MyRec Review" December 18, 2018 5.0 They have been very willing to assist us at any time. Our registration process is quite complicated and they worked very hard to meet our needs. Pros Easy to understand and use. Financial reports as well as program reports are very beneficial. Cons I really have no cons to report at this time. Review Source Response from MyRec.com December 19, 2018 Thanks, Ken! Glad to have you as a client, and happy to share in your successes. VA Victor A. Program Supervisor Recreational Facilities and Services Used the software for: 1-2 years ### "Myrec.com Opinion" December 16, 2019 5.0 Pros It is more user friendly and build for what we as administrators need it for on a day to day basis. Cons Nothing. This was a smooth transition thanks to training and talking with customer service representatives. Review Source Response from MyRec.com December 17, 2019 Glad you are happy with the software! Pleasure to have you as a client. AE Andrea E. Director Recreational Facilities and Services Used the software for: 6-12 months ### "Great Aspects" April 26, 2021 4.0 Pros I love the public side of the system- I think it is very user friendly-. We especially like the access to instructors to go electronic and not have to use paper for everything anymore. Cons There are a few quirks that we have requested improvements to, some have gotten done right away. Review Source Response from MyRec.com April 27, 2021 Thank you for taking the time to review. We are happy to see you are utilizing our recommendations portal and that you are pleased with the changes made. SB Steve B. Director Government Administration Used the software for: 2+ years ### "Director" December 27, 2018 5.0 I have been very pleased with the software and support. It's taken the department to a whole new level. Pros I like the affordability of the software, features and being able to access anywhere. Cons The really isn't anything that i don't like about the software Review Source Response from MyRec.com December 28, 2018 Thanks Steve, we are happy to have you as a client! AG Andrew G. Program Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Customer service is prompt and delivers proper answers to your problems. " October 24, 2017 4.0 It makes my daily job easier and makes registration more easy to handle both for our community members and for us. Pros The customer service is the best part about the software. Local and quick response. They make changes very often that are making the software better. More work to be done but they have a great start and are making great progress. Love the new website and mobile design as well. Cons It is still young and has some things that are being developed to help make the software easier and more user friendly. Review Source Response from MyRec.com November 1, 2017 Thanks for the review Andrew- and yes always looking to further and simplify your experience with the software. TJ Tim J. Director of Parks and Recreation Government Administration Used the software for: 1-2 years ### "Review" June 4, 2019 5.0 Pros I Like the ability to use and track the usage of the rentals and pool usage. Cons Nothing, all works well. Customer support is awesome. Review Source Response from MyRec.com June 12, 2019 Thanks for the kind words, Tim- it has been a pleasure working with you! MT Michelle T. Assistant Recreation Planner Government Administration Used the software for: Less than 6 months ### "It is fun to come to work and use this software!" June 5, 2019 5.0 We finally have online registration for our customers, in which they can also pay online with a credit card. They get instant confirmation they are in a class. Pros I like the ease of use from the management end and for our customer. The technical support is so kind and helpful. From my first phone call to implementation, it has been a very smooth transition. Cons I am learning new software after 20 years of using a different one, so there is a learning curve. Review Source Response from MyRec.com June 12, 2019 You are doing a great job Michelle, glad the software (and support staff) are treating you well- call anytime! MH Marie H. Programmer Recreational Facilities and Services Used the software for: Less than 6 months ### "Makes life easier with room to grow" December 16, 2019 5.0 Pros This software eliminates all of our paper program registrations, paper calendar, and manual facility reservations. Cons Some needs we have are not within the current software capabilities. Also, users who register under households by error cannot be removed. Reason for choosing MyRec.com Ease of use, appearance to admin and public, price, support Review Source Response from MyRec.com December 17, 2019 Yeah- no more paper! Please contact client services for assistance on procedure to merge or inactivate duplicate accounts. RP Renee P. Office Administrator Used the software for: Less than 6 months ### "MyRec is a great program but does have some limitations" November 2, 2017 4.0 Ease of use and program registration. Pros I like that it is very user friendly and that there is always help available. I also like that it is very easy to update the website. Cons That there are some limitations for subscription payments. For instance, if someone wants their subscription payment to come out on a certain day, that would be easier if we could tailor it to that date for people. Review Source Response from MyRec.com December 18, 2017 Thanks Renee for the feedback, If there is something you'd like to specifically request, please give the office a call. It seems like we have worked with you on some specific items in the last 6 months. SH Sara H. Town Clerk Government Administration Used the software for: 6-12 months ### "Myrec.com" December 11, 2019 4.0 It's been great. We have been able to get rid of all the different excel spreadsheets and paper reports and access everything in one place. Pros One simple place to store and access all our recreation enrollment and financial reports. Cons Finding reports isn't always as straight forward as I would like. Review Source Response from MyRec.com December 12, 2019 Yeah- no more paper! Yes, our reports are robust, so don't hesitate to call client services whenever you need. Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.