iClassPro

iClassPro


4.5 / 5
106 reviews

Who Uses This Software?

Recreational class businesses use iClassPro to streamline daily activities, offer online registration, improve communications and boost productivity in the workplace.


Average Ratings

106 Reviews

  • 4.5 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $129.00/month
  • Pricing Details
    UNLIMITED families, students, classes, staff...
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • iClassPro
  • www.iclasspro.com/
  • Founded 2008
  • United States

About iClassPro

Developed by school owners, for school owners, iClassPro is the worlds best online class management software solution for class-based businesses. A subscription to iClassPro includes features for class and camp schedule, enrollment tracking, communications, accounts receivable, online registration, reporting and more. iClassPro has an amazing support team is available to help every step of the way.


iClassPro Features

  • Activity Registration
  • Attendance Management
  • Badge Management
  • Calendar Management
  • Class Registration
  • Contact Management
  • Event Registration
  • Form Builder
  • Group Registration
  • Marketing Management
  • Online Registration
  • Onsite Registration
  • Payment Processing
  • Refund Automation
  • Self Check-in
  • Surveys & Feedback
  • Attendance Management
  • Billing & Invoicing
  • Class Management
  • Competition Management
  • Instructor Management
  • Inventory Management
  • Online Payments
  • Online Registration
  • Point of Sale (POS)
  • Recital Management
  • Scheduling
  • Student Management
  • Attendance Tracking
  • Class Scheduling
  • Event Management
  • Membership Management
  • Online Payments
  • Online Registration
  • Parent Portal
  • Score Tracking
  • Skills Tracking
  • Team Management
  • Wait List Management
  • Attendance Management
  • Class Management
  • Event Management
  • Online Registration
  • Rank Management
  • Scheduling
  • Student Management
  • Class Scheduling
  • Facility Scheduling
  • Inventory Management
  • Member Management
  • Online Payments
  • Staff Management

iClassPro Reviews Recently Reviewed!


Office Administrator

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like that it is easy to use for the most part. It is easy to keep track of payments, delete, add charges, pull reports. I like that the system is quick and runs with few problems (as a rule) I like the new Trial and Wait list feature as well.

Cons: - I do not like that you have to change the setting to see all charges when you get to the full ledger page. Wish it would automatically show all no just 20.

-Wish there were alert boxes at the middle top of the full ledger screen to access notes or alerts.

-Wish you could access the family icon from the classes page where it shows the students enrolled in the class.

-The mouse left click will not give you the paste option when copying and pasting from other places to iclass. You have to use control V.

-When you have a child enrolled in two different programs-- for example After school care and Gymnastics. There is no way to pull a report that shows where the money for each and every payment is applied to differentiate payments applied to after school care vs gymnastics for fsa reports to parents for tax purposes. At this time if we have dual enrollments we have to call you and ask for a report to be sent over to us. not

- We really need the option to have more than one credit card on file as an option. We have many families that are in a divorce / multi family situation that need more than one credit card payment o

- Wish that there was a search box for key words for past emails sent

-Wish that there was a search box on the full ledger page for key words to look up a charge made many many months ago instead of scrolling all the way through scanning trying to find a certain charge.

- Wish that I had the option to set a date for all cards on file to run at the same

Overall: time when away from the computer that there is a feature that allows it to run automatically.

- Wish you had the option to blind copy on emails.

-wish the most outstanding charge that hasn't been paid to be first on the full ledger rather than way deep like it shows on the payment screen.

-Want there to be a colored payment alert to show on the full ledger screen if there are notes created about the account. So that we don't have to click back and forth to check if there are notes or payment arrangements made. We often miss those because they are not accessable to the ledger page.

I'm sure there are many more features that could be tweaked but this is what I have right off the top of my head. Please contact me for more or details if you would like.

We L O V E iClass!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: LOVE the user interface - we've explored the "other" options out there, but continue to absolutely adore the interface that iClass offers. I have also starting using the party booking software - which has saved me a lot of time and energy! The ability to have parents book their own parties online has increased our business as well! Customer service has always been a deal breaker for me personally. I will always continue to use a company/ business if they offer amazing customer service, and I have always been impressed with iClass' customer support.

Cons: There are some pretty big things we would love to see happen the next couple of updates, and I probably submit a new idea a couple times a month. One of the biggest things is the waiver.. We LOVE that parents can do it online, but having a kiosk interface that parents can quickly update while they are here at the gym, and having the ability to QUICKLY look up (during busy Open Gym & Birthday parties) whether or not it is current/ valid would be HUGE. Another big thing we are dying for: being able to send out the fun certificates that say the child has passed the class, but being able to type in/ select the class that they should move into next!!

Overall: I have worked with many software companies before this and have LOVED what you guys offer. The Knowledgebase is something I frequent as I am constantly learning new things about iClass I didn't know about - which makes our lives easier here at the gym. I LOVE that I can put in suggestions as I come up with them, and every time I have had to reach out to support, I've gotten great feedback and they have helped resolved my issues. Customer service is a BIG deal to me, and this is why we continue to use iClass!

Review you requested

Feb 19, 2019
4/5
Overall

2 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: the price, the bank and program report sales tax

Cons: That the set up is so loose that when I started, which I am sure has changed now there wasn't any explanation on the proper set up and there should be black and white set up procedure. I also hate that it doesn't account for businesses with multiple locations, meaning if a business, such as mine, sets up their business to account for one bank account and set up as such the money made at one location isn't easily posted to account holders bottom line as it should regardless of the location. Its like they set it up as a franchise vs a entire business and we have families who attend one location for tumbling but may cheer at another and lets say pays at one location for both billed locations enrollment and isn't applied automatically when processed I have to manually apply. This used to not be this way, they had the set up originally correct but decided to change it because of requests and this should be an option for business owners as every business is ran diff and should be easily set up how we want. The audit log needs major vamping and should be a lot more specific to help aid management in understanding what certain staff did in iclass on certain accounts and I even have strict staff settings not like many. I could go on an on about the set up but iclass is improving daily.,

Overall: In the beginning rough but each day it is getting better as mentioned just wish there were more black and white set up procedures and more suitable for multiple locations that have 1 account and should have the ability to set up as such

Making class maagement easy!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The sheer number of features is impressive. There are so many ways to sort students, based on their class, enrolment dates, any amount owing, and more! There are also many great features that reduce the workload of administration staff: group SMS or group email, again with so many ways to select only the families that meet your criteria. The financial side is good too, reducing the stress of taking payments.

Cons: There isn't much not to like about this software however there are some things that aren't particularly well explained or documented. For example, my club had previously set up auto enrolments and set the program to automatically charge an annual registration fee on enrolment. We turned off auto enrolments and then a year later tried to delete the registration fee category. I couldn't delete, but i also couldn't see a way to change it because auto enrolments were now turned off. Support was helpful in this, and the problem was easily fixed.

Overall: Overall our experience has been very positive. We have used the program for over three years, and over the course of each year new and updated features are released. The skill tracking is fantastic, and our families like the easy ways to make payments. Class rolls are taken on tablets and are can be seen on any device with an internet connection. Highly recommended!

Overall great value!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer support is probably our favorite part. The customer service reps are helpful in finding out exactly what you need and work to figure out the best solution for your business. The constant updated to features makes us feel like we are getting our monies worth. The new makeup tokens are a great addition, being able to track make-ups is so helpful!

Cons: Limited options with trial classes and registration fees. We charge for a trial class and there is no way to set that up in iclass, so we have to go in after the fact and manually add it which can be confusing to our clients. Also, the registration fee set-up also only lets you do a set price per student, or per family. We charge per student, but would like to cap a family at a certain point since some families have 3-4 children. For instance, we would charge full price for the first student, 20% off second and 50% or more for 3rd and 4th.

Overall: We've cut out all paper in our program because of iclass! We take roll, clock in and out, email families, and sign online waivers to cut out the majority of the paper usage which cuts down on the amount of work and saves us time and money. The customer service is great. We also have recently added the iparty feature and booked a party that very day!

Review of iClassPro by Creative Arts Guild

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We love how easy it is to enter classes, take roll and communicate with parents. The Parent Portal is so easy for parents to use and all information is there at their fingertips. We love the way we are able to take attendance and keep up with students and skills.

Cons: I do not like the fact that iClassPro does not integrate with Quickbooks. This makes for an accounting nightmare. I am very ready for a fix for this issue. While I love all the report options that are available because this is not an accounting based software some of the reports do not give you correct information. For example, I cannot run an accounts receivable report for just one of our departments. This is information that I need but cannot get from this report. It does not matter if you choose one department you still get the total for all the departments. There are other small issues that the program has that are problem areas for accountants. However, the good far outweighs the issues I have with accounting.

Overall: Really just the issues with it integrating with Quickbooks are really my main issues. Anytime there are other issues that I call about they are normally fixed.

Star Treck for the Industry

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: One or two clicks and you have important information at your fingertips. The automatic echeck function has brought our bottom line up. There is someone available to help you with the program five days a week, when you do not know how to use a function. Parents can see everything they have spent with out having to call us to ask.

Cons: We would prefer it be able do lock down students accounts once they have left the program. For example in the skills section. If we were to sign off that a student had mastered a skill. They move and go to another gym after a period of time they have lost the skill. They try the skill, get hurt and show we passed them off as safe, we could be held negligent.

Overall: If they do not know the answer to a question they have sent us an email answering in 24 hours with the answer. The program has help us with our collection problems, by allowing us to automatically draw on accounts. The program has also helped us keep track of class sizes and retention.

Happy with this program

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Coming from a program that didn't offer everything Iclass does we have been very happy with this program. We like the different reports and the ease at getting to them. Taking attendance is a breeze. Communicating with staff through the program is great. Also being able to mass email the classes is a great asset.

Cons: We find we have to enter notes twice when we update our wait list kids. When we are on the dashboard and click on our wait list box we are only given the option to update the child's notes and it would be great to click on the child and it take you directly to the parents page. Having notes in two spots can get a little crazy.

We have quite a few students who are from split households that split the tuition payments and both want to save a card on file to be drafted but we only have the option to save one card so each month we are trying to get in touch with the other parent to pay the tuition balance.

We may not have figured out how to do this but it would be nice program in gym closed dates like for certain holidays.

Capterra loader

Great Option For Swim Schools

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff.

Cons: Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc.

Overall: Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere.

6 years with iClass Pro

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is very user friendly! They are constantly making improvements and offering more and more options to help our dance studio run more smoothly. We were actually just meeting as a staff yesterday and discussing how there are so many new features and we aren't utilizing iClass to it's fullest...this is awesome!

Cons: Sometimes we are unable to run reports that would be "exactly" what we need. Typically by calling or chatting with customer support we can get something usable and close to what we were looking for

Overall: Registration process works extremely well! Parents appreciate the parent portal option, especially when billing questions arise. Information regarding students and their families is readily available, easy to find, and easy to use. The reports make tracking enrollments, marketing, and finances quick and easy. We love the ability to track business now compared to years past.

Great Software Program

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: 1.) Very easy to use, a lot of it is self explanatory

2.) The layout is clear and concise

3.) There are many great features that we did not have before that helps us to keep track and run our business.

Cons: 1.) Not sure if this is completely a con, because some ways work better for others... but there are varied ways to do the same thing so it gets confusing sometimes figuring out how someone did a task or for training purposes.

2.) Sometimes there are issues with the server and scheduled maintenance that isn't great timing for our facility. But those have lessened in the past 6 months or so.

Overall: Great customer service and great program. We compared iCP and Jackrabbit and found that Jackrabbit was just too confusing to figure out. iCP is a lot more user friendly and works well for our facility, even if we don't use all of the features yet.

Great Product with Strong Improvments

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is a great match for our small/medium size gym. Family set up and charging is simple. Email statements and email blasts make communicating with families that choose to accept our emails an easy process. We love using online camp and full pay set up for our day camps! The upgrades in 2018 and planned 2019 continue to bring this software where my business needs it to grow and manage customers.

Cons: The functionality of individual families emails is one of our complaints but it appears this will be addressed soon with new email templates.

Overall: We have been with iClass since the day we opened almost 10 years ago. The customer service is amazing! By ticket or online chat, I get quick service, great answers and often step by step instructions to resolve or understand issues. I never feel I have to figure things out on my own!

We Love IClassPro

Feb 20, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: One of the best things about this software is the customer service that comes along with it. If you have any questions, you can immediately speak with someone (in the States) that can walk you through any problems and if they can't help you, they will find someone who will. You don't have to waste hours of your time!

Cons: There are a couple of functions that we wish we were able to customize to fit our gym--wording in the Parent Portal and the ability to be able to check to see a card is current before allowing a customer to request a class. We don't automatically approve requests, and charge the parents on our end after it's approved, so the system doesn't catch if credit cards are current until later when we mass run credit cards

Great evolving program

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We joined iCP when it was an online customer database system with solid features. Since then they have added loads of features and functionality like Merchant Services, Timeclock, Skills tracking, and we are even excited about the Parent Mobile app that is rolling out.

Customer Service is always fast to respond.

Cons: A lot of the features that are rolling out don't always seem to be in the best interest of the client (at least in our case.) Many of the features aren't customizable to where they are functional for our needs. They are quick to respond to feature requests, but rarely do they come to fruition (at least in a timely fashion.)

Overall: iCP was our first venture into the "cloud" customer management and we, and iCP, have grown together nicely.

Best Class Management Software!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The customer service is always available and very helpful, their integration with gym websites is first class too. Our parents always tell us how easy their parent portal is to register for classes, make payments, and see available class openings. I would not want to run my gym without iClassPro Plus!!

Cons: I wish there was an option to automatically send out receipts for families using the automatic recurring billing option.

Overall: iClassPro allows me to run my business with no added stress of receiving payments, handling schedules, or keeping track of attendance. If I had the option to go back and start up my business all over again, I would choose iClassPro every time.

Review

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the simplicity of managing a business from customer information all the way down to merchant services offered.

Cons: There tends to be a lot of glitches in the system causing reports not to upload accurately or in a timely fashion. I think upgrading the options of reports as well would be beneficial. The idea of being able to easily cross reference numerous reports!

Overall: I have used a few different options with class management, NONE of them gave the organization, simplicity and flow like iClassPro. It is appealing to the eye and easy to maneuver around for staff and parents! I am very happy with iClassPro and feel strongly that they are the premier software for the gymnastics industry.

Best option on the market

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iClassPro implementation was simple. We went from a pen and paper system to using iClassPro in a matter of a few days. Customer support walked us through each step and spent time tailoring the program to meet our needs. The support team continues to be invaluable when questions or issues arise. iClassPro is was a great value when we signed up a few years ago and has gotten better ever since!

Cons: Honestly, the only negative thing I can say is that there are so many features that we haven't even begun to scratch the surface of the program's full potential.

Capterra loader

A+ Experience

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: More than anything, I love the beautiful customer experience the software provides. As a business that offers classes for children, I want to make sure that enrollment and week-to-week account management isn't too complicated for my customers (who are busy parents). The software is visually appealing, integrates nicely with my own website, and is easy to use. Love it!

Cons: It didn't have all the functionality I need for my business, but for that, I would probably need to have something custom created. There were, however, very functional workarounds that my sales rep walked me through. That was really appreciated!

Overall: The software is fantastic, but in my humble opinion, iClassPro's biggest strength is their customer service. My sales rep, Preston, is professional, always accessible for questions (and I have had many), and extremely knowledgeable about the software. He has patiently walked me through every conceivable scenario my business might have, and he always follows up to make sure I'm feeling confident in mastering what he's shown me. I've had a nothing-but-positive experience with the product and with the company.

They listened to my needs and found best option!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I enjoy that they have made upgrades that I found valuable. Things decreased the overall time I had to spend getting a job done. I trust the system and there are safeguards in place to make sure the clients aren't charged twice, for example.

Cons: Some of the cons have been fixed within the last year. For example, it's much easier to refund a credit card after the charge was processed. Whether it was by mistake or if I client withdrew from a program and a refund was justified.

Overall: Easy to create reports, process hundreds of autopay clients with a single click and send receipts!

Capterra loader

Berks East Review

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: General Setup is easy to set up and make classes and billing.

Able to send billing statements, and messages to all the clients.

Cons: Wish we could make custom reports.

Wish there was a color blind option when viewing past due balances on family screens.

When a trial or make up - Would like to make a note to the trial record.

Notes on families and students are difficult to find, and should be integrated so that you can see note about family and students more easily.

Overall: We have been using iClass for 5 and a half years, and believe it is currently better than other alternatives.

Zanesville Gymnastics Review

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Keeping track of my classes and the online sign up.

Cons: I do not use a lot of the features (Ex. Online attendance) that I could and should if I had the time to train staff. I do plan on using in the future. I am now using the time clock and my employees are getting better at using it.

My parents have a hard time understanding the statements. I am constantly explaining charges and what payments were applied to what.

I would like to be able to print out invoices for certain charges.

Overall: Overall, I like iclasspro and I believe it has helped my business.

Love Iclass, could have more useful updates

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use. Clean layout. Customer portal is great and Custom design to reflect your business colors and feel.

Cons: No events sign up or events calendar where people can just click and sign up for single events without creating an account. Also the account creation doesn't have customizable fields where you can choose the information you want from customers. Also you can't choose which acknowledgements you want them to click.

Also I wish that there was an option to swipe a card to save it on file for auto draft instead of manual input. It will streamline the sign up process.

Overall: I love merchant services and having everything under one software. I'm happy that my members can use it easily as well.

Iclass Pro Review

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy to learn. The reports are great & useful. The customer service is exceptional! The parent portal is easy to navigate for our customers. Iclass continues to improve on what they are offering. Feels like Christmas whenever a new option comes available!

Cons: Maybe that I can't produce one particular report I want which operates income into specific categories. Not sure I can explain this to a new user. but its been my only dissatisfaction so far.

Overall: I use Iclass pro for our gym, camps, and swim lessons. It has helped us with communication and organization. It's a very user friendly database. We switched to iclass pro from using a mix go google docs, forms, and paper waivers.

IClass pro has been great for our business

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I have been a user of this product since 2012. I has been very useful in streamlining our enrollment process. The developers listen to the users and create updates that continue to improve the functionality of the program. The most recent addition that has saved me hours of time (and money) is the time clock feature that allows me to easily track hours for payroll.

Cons: Some non computer savvy parents find it hard to understand or follow the enrollment process.

Wish the recent work being done would have happened years ago

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
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Pros: We love all the new features coming out, after years of nothing much. however now is too little too late as we have signed on with a new program that had those many features in place and are growing and changing faster. :-( we wish we would have know or we would not be leaving iClass

Cons: took too long to start making all these great add ons, changes etc.

Overall: has been good service and we get fairly quick answers. The system itself is entering a great phase and has been updated tremendously.

Great software for programs and camp registration

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Very easy to use. Customer service is great, I get my questions answered all the time. The company is constantly adding features and making it easy to use for customers

Cons: It does lack a few features compared to other softwares:

-family discounts, besides sibling discounts

-POS

-charging our customers immediately after they register for a camp. It would be great if our customers get charged once camps begin. This would be great because if our customers cancel, they can get a refund without us paying a fee to issue a refund.

Overall: I started with iClass Pro because our franchise had a discount. I kept using it and so far I am very happy with this software.

IClassPro review

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: I like the staff portal and having staff members easily able to take attendance. It's an easy database to maintain student and family information. Reports are easy to use.

Cons: Wish I could customize reports and add reports that we would like to use. We don't use parent portal as we do registrations directly through our website. Would be nice to be able to import family information and export information.

Overall: It's great and easy to use to store and find family information.

We love iClass!

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Customer service is top-notch! Someone is always available to help us through any issues we are having.

The customer interface is great! Our clientele is greeted with a clean, professional looking parent portal!

Cons: I think there are a few features that could be developed to enhance the parent and gym's experience. Including: option to add more than one credit card, multiple logins for accounts with split families, and a more customizable login page for the parent portal.

Overall: Our experience has been great. We've been able to utilize customer service to help us with reporting, which has allowed us to feel confident in our numbers.

Great software!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy and well organized. Very user friendly and has everything you need to operate your business in 1 program.

Cons: I don't like that it takes 3 days to receive your settlement deposits into your banking institution. That is my biggest concern. We need access to our money faster!

Overall: I've been with iclass since they started the software. I Like that they aren't complacent and are continually upgrading and eager to listen and develop new updates to fulfill what the business needs.

Owner of gymnastics facility

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the accessibility of that can be utilized while we are traveling in order to monitor the activity while we are gone. The constant updates are beneficial and that the company is constantly trying to make things better.

Cons: It would be nice to have a private lesson setting, where the prices are able to be different per coach. Instead of running them as camps.

Overall: We purchased the program at a local Congress for years back and have not regretted it.

Life Changing!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I class allowed me to take my tuition billing from a week long project to a 15 minute task. I can easily print reports for outstanding balances on specific categories or over all bills. Emailing everyone or people grouped by specific categories is a snap!

Cons: I don't have a Con for iclass. It's easy to use and worth the money

Overall: Iclass is like having an additional employee for very little each month! It makes running my business so much easier!

Mountain West

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like the ease of being able to organize my 600 + accounts

Cons: There are a few little things I do not like.. For instance, divorced parents both paying for an athlete. There is no way to handle this so I have to create a split account for one child so it creates more families even though it is the same family. There are others but I don't recall them.

Overall: Over all its been great! Love it so far and can't wait to try the new app.

Came Through In a Hitch

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is easy to understand, and simple to setup. The customer service team is quick to respond and always make my life easier. Payment processing is simple and the audit functions are awesome.

Cons: I wish they had an app when I first started to use it, but now they do.. so problem solved!

Overall: We are a large scale fitness organization that also does summer camps and youth programming. This software has helped our organization come into the 2000s, by finally providing our users with online registration. It took a lot to get them used to it, but once they did, many aren't willing to go back to anything else.

Capterra loader

Overall view of IClassPro

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Out of all the other software programs I like the customizable calendar, the variuos ways you can search a member, the resporting aspects, the layout and ease of use.

Cons: I dislike that I cannot easily do a refund. I would like to have more creative licencing when it comes to templates and adding fields. ld also like to have Birthdays included in the package and not have to pay for the party option. Every club does parties. It should be included.

Overall: I have liked it overall. There are a couple things Id change but up to this point it has been effective for what we need.

7 Years of iclass

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iClass revolutionized our ability to cut back on office management and focus our time and budget on coaching. I like that they keep adding nee features.

Cons: I wish that I was able to interact with reports more. The reports are fairly limited and I wish I could load a report and then change filters as I would be able to in the student or family filters WITHOUT running a new report.

iClass Review

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Excellent customer support. Always quick to take feedback and make necessary changes.

Cons: Email function could be improved by allowing user to input a picture/document into the body of an email, not just as an attachment. It would also be nice if it could be recorded somewhere in the account that an email was sent to one of our customers without having to send a copy to ourselves.

So easy to use

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is super user friendly, which makes business simple. Having the ability to not require certain fields makes the account creation easy for the customer. From the business side, it has been extremely easy to use as well as easy to self teach how to complete certain functions.

Cons: There is not anything that comes to mind regarding anything I don't like.

IClass customer service is outstanding

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Planet Gymnastics has been using IClass for several years and in addition to an outstanding product, the thing we appreciate most is the customer service. Not only do they help whenever needed but the listen to ideas for improving the product and then implement those upgrades.

Cons: Honestly, the issues we have expressed concern about have been addressed

Small Austin Gym

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My favorite thing about the software is actually not the software...I love that someone helpful always answers the phone.

Cons: Least favorite thing was actually just fixed, I wanted a true app version for my students and parents. Exploring that this week.

Overall: Overall experience has been great, very easy to use and I'm far from tech savvy, again Cannot stress enough the human element. Thank you guys.

iClassPro Review

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: iClassPro has many useful features that make scheduling and booking easier and more time efficient for both parties (staff & families) easier.

Cons: Small detailed oriented meaning that that there are a lot of little steps that cause confusion for new users and makes it a little difficult to learn.

Overall: Allows us to schedule classes, make ups, camps etc efficiently and without confusion.

IClass works well for class management

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how the parent portal is easily customized! We love the ease of drops, registrations, payments or class changes. It's all very straight forward and we like that!

Cons: It's been difficult getting good replies about issues we have with the software. We'd like to be able to have people register for one class at a time, such as a punch card type system, which we were told iclass couldn't do. The skill charts have been challenging to figure out. The credit charge is very high for iclass services which may deter us from using it for an extended time.

Overall: We have great ease in taking registrations over iclasspro. This has made it simple for parents to register, request drops or class changes, and more!

Opinion

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Saves a lot of time and energy! Accurately keeps track of charges, payments, schedules, time clock, etc.

Cons: They make changes without notifying users. Also, the statements are horrible! Our customers can't make heads or tails of them, because it doesn't accurately show payments applied to where they should have been, and were entered that way. I wish I had the option to email a ledger sheet instead of the invoice.

Overall: Overall, very happy with the system. I do wish it had recurring charges, so I didn't need to enter billing every month.

This Software has helped so much!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I think that it's easy to use. I haven't needed to contact customer support very often because it's pretty much self explanatory.

Cons: I wish that the invoicing could be customized to suite our classes more.

Overall: This system keeps all our customers organized. It helps keep revenue consistent and keeps the customers up to date because they have access to their accounts.

Iclass is top notch!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love how iclass listens to their customers. They have great customer service, implement things that are driven from the customers and they have made it easy to use!

Cons: Initial set up was a task but they have implemented improvement to make it easy to use.

Overall: I absolutely love the new dashboard! The customization is so helpful.

IClass Pro Review

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the parents can pay online..

Cons: Time clock and proration for multiple classes. To many screens that you have to go through. Notes don't transfer to whichever screen we are working on. The unsubscribe button should be optional not always on.

Overall: Its pretty good. I am hoping for something better or many upgrades in the future.

iClassPro review

Feb 19, 2019
4/5
Overall

2 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It is good value for money. Has good functionality and customer support.

Cons: Downloading data and uploading data facility is not available. Needs a lot of effort to create rosters etc. from class data

Overall: Offer class management system for our after school program to parents to sign up for classes. iClassPro is functional and relatively inexpensive

Customer Feedback

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's very compatible for our industry and offers most functions within one system.

Cons: There are certain features, such as automated billing, schedules charges, and quickbooks compatibility that would be helpful for the business side of things.

Overall: Overall, we have enjoyed iClassPro and what it has to offer for our industry.

A Great Organizational Tool

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 8.0/10 Not
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Pros: The software is easy to use, and train new users on the basics very quickly. It is very organized and customer support is available if you do ever have questions.

Cons: Sometimes the updates that occur are not clear or mess with our company's current set up so we have to change or readjust for that.

iClass Pro Review

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support
Likelihood to Recommend: 9.0/10 Not
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Pros: It has made registration more convenient for recreation center staff and patrons. iClass Pro support staff is friendly and knowledgeable.

Cons: Check out process on the in-house end can be a bit tedious; however, after training staffing on how to utilize the software, that process became easier.

Capterra loader

We are Satisfied

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: THere are several reports that we like to use for tracking business statistics. I like how you do not have a client limit and that there is no tiered pricing structure.

Cons: It seems to run slow at times. We would also like it to have a better way to filter the accounts based on balances.

Great Potential

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that it's pretty user friendly for the office staff.

Cons: The cost is a little too much for us, and that there are still some features that I feel should be standard that aren't.

Overall: I very much enjoy the overall experience. All customer service reps I have spoken with are extremely friendly and helpful.

Great software!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so absolutely user friendly and when you call the help line you get a real person immediately who recognizes and pulls up your account by the number you call from! AmaIng!

Cons: Private lessons are hard to manage using IClass.

Overall: I absolutely love IClass!

iclass Pro is Great!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: iclass Pro allows me to have all information in one secure place. I like that there are multiple ways to access info about students/families.

Cons: I feel setup is tricky at some times- tuition schedules and such but support is always wonderful.

GK iClass review

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It's ease of use and the tech support we receive.

Cons: There have been some reports I haven't been able to generate with the softwear.

Overall: The tech support is outstanding and they are always very helpful when I call for filter support. For what we use it for it is very efficient.

Iclass Pro - review

Feb 20, 2019
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Well set out, mostly easy to use

Lots of features,

Cons: Have problems with being US based,we have problems with time zone being in Australia

Overall: Many of the new features are fantastic, and work well with the our clubs needs. We love the Dashboard it give instant overall details

Iclass Review

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that parents can go online and pay through the portal. The mass emails that can be sent from iclass in also very helpful. Another benefit of this program is that a lot of student/family data can be stored using this program.

Cons: There is no way to automatically add a credit card fee when parents pay through the portal with a credit card.

Overall: My overall experience is very positive.

LMD Review

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to find what you need when looking up information you want really fast.

Cons: Nothing really. I have used it for about 10 years or so.

Overall: It is an easy program to teach people. Especially young adults with no knowledge on accounts.

I Class Pro

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I Class was extremely helpful with our integration. We had over 16,000 families to integrate.

Cons: It used to frequently go down. That seems to be less now.

Overall: We are able to market to our existing datebase and we do so frequently.

iClassPro

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
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Pros: Easy to use and has a lot of different features to manage customers, accounts, and classes

Cons: Have to pay extra for different tools, parties, and time clock. Also we seem to find a few different bugs each year

Pretty useful software

Feb 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like that the price stays the same, regardless of the number of kids you register.

Cons: The system is not quick enough to stop some classes from overfilling, resulting in overfilled classes or angry parents.

The best class management software

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the layout the best as well as how easy it is.

Cons: Sometimes the report numbers don't make as much sense as they should.

Overall: Excellent company. I've tried them all over the last 25 years. Iclass is the best!

Iclass

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: It is easy to set uo and manage - great value for what you are getting

Cons: Updates - not enough prior alerts and training on updates or changes

Overall: Very good and got it into another locations!

Love IClass Pro!!

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so easy to train staff how to use this software!

Cons: The options on auto billing through the parent portal are a little limited.

Overall: The customer service is wonderful!

Capterra loader

We love Iclasspro

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: We love how easy the site is for parents to use

Cons: It's a little complex but that makes its functionality better

Overall: Helps me to track and run my business more efficiently

New Gymnastics Club

Feb 19, 2019
4/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The customer access. Customers can easily navigate the parent portal and review all of our policies.

Cons: There is so much to learn and personalize. It would be great to see what other similar companies use at settings so things are not so trial and error.

Overall: We are able to track enrollments for all of our extra activities offered through the space. We can track and give make up lessons without any confusion from the parents. We are able to give staff specific log in access so that they see the only information pertinent to them

Review

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of generating report

Ability to access student records

Cons: Lots of things need to be done at setting->setup. Would have been easy if we could enter the pricing details on the go when creating a new camp.

Would prefer to have the customers getting automatically charged every month without manual intervention

Good review due to great Customer Service

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: customer service, ability to create reports, mass emails

Cons: no staff portal app, no external cc reader to sync via wifi, have to pay to text

Great Service with lots of options!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I love how easy the software is to use for both parents and business owners! I love the amount of features as well!

Cons: I wish it wasn't such a high percentage to run credit cards! I have looked at other software for this reason.

Overall: Iclasspro is a professional service that is easy I use. I really like it!

I class pro

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love how easy it is for the parents to access

Cons: The refund feature is not the best but it has been better

Overall: So far it has been pretty good!

Missing one feature

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Iclasspro keeps improving for month to month but still missing one feature

Cons: Can't set future payments and recurring payments.

CGA

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is very easy to use and understand which makes it perfect to give our customers the best customer service!

Cons: The inability to get an accurate retention report of students month to month

Overall: so far everything has been very good - GREAT customer service when I need help with different issues

Would Recommend New our Existing Gym

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: User friendly, mobile, and makes managing easier.

Cons: Glitches within program. Random charges unapproved.

Overall: We're willing to tag along until glitches are taken care of. Would really appreciate the mobile app for managing purposes - as the owner, I'm always on the go and using site through safari isn't the easiest.

All-Star Cheer Review

Feb 20, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The new app feature. And the new merchant services

Cons: Still a little confusing on how to use all functions

No program is perfect. iClass is pretty close

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use for new employees, easy to learn

Cons: Not as flexible as I'd have hoped it would be.

Great for making a gymnastics operation run more smoothly and professionally!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: iClassPro makes communicating to parents about registration, payments, special events and their child's skill progress effortless!

Cons: It takes a few weeks to get used to the software and all the features. Customer support was GREAT in helping set up all the fields.

Overall: Being able to check on who has paid and who hasn't has been so worthwhile. Also seeing the enrollment number throughout the year is perfect for assessing our business.

Capterra loader

Fantastic Customer Service

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My business doesn't identically align with the business types that iClassPro was built for, however the ease of use in my business is fantastic. And after explaining how I was using the software, they were very adaptable to my need and helped me figure out better ways to use the software to meet my needs. Even the simplest of questions was answered quickly and with kindness. They met my shortened timeline and were able to keep the web project progressing.

Cons: I wish that the camp listing on the parent portal was a little more like the classes listing.

Overall: iClassPro provides me the opportunity to list and collect payment on a variety of classes and camps. The party feature was made so easy to add on and it will easily create a new income revenue line for me.

iClassPro Review

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ability to act as a payment portal for our families.

Cons: The software only allows one user per family to be able to log in to make payments & an option to split payments between family members is completely non-existent.

Capterra loader

Brand new sign up

Feb 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: My most favorite part of the program is the videos that are so easily accessible on U-tube. That has been helpful for ideas and when I was stuck for some information. I was also very impressed with the help of CSR. She was incredible. She was very patient and helpful. I was scattered brained and stressed and she made it so easy.

Cons: I used this software with my previous business years ago and was very happy. I have not been using it long enough to find a con yet.

Overall: I have only just began using this software after a two year break. I had it with my previous business and was very well satisfied. My favorite part of the software are the templates for email blasts. This makes my already little amount of time very advantageous.

iclasspro has made my life so much easier!

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Easy to use, keeps my life organized with over 500 athletes

Cons: Sometimes tricky with discounts, but once it is set up Very easy to use

Overall: Overall it has made my business Far more parent friendly!

Good but could be great!

Feb 19, 2019
3/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: We like that it is easy fairly easy to learn to use.

Cons: Limitations on some features. Enrollments for camps could be alphabetized (not ordered who enrolled first). Students could be numbered in classes when you click the enrollment button. Wish there was a 'member' option for individual children (not just family). Would like if statement emails were sent to all email addresses (lots of divorced families). Wish there was any easier way to find people who are active and need to be charged a new anniversary fee.

Overall: Some credit cards on file wont process charges unless it goes through a batch (we realize that an is an issue with the bank but still inconvenient).

Great software for scheduling and registering for activities!

Aug 06, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: It's easy to use and it is able to hold a lot of information! You can easily schedule and resister students for different classes - reschedule, do makeup classes or move students from one class to the other!

Cons: It's really annoying that sometimes you have to click "save" first and then you have to click "save and close" after. It makes the process longer.

iClass Pro is a fantastic CRM meets registration software!

Jun 30, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love the ability to create multiple class options and types, with customizable questions and options. My company uses iClass Pro for classes and summer camps, and it's an easy way for parents to enroll in programs and pay tuition. On the backend, it's a very user-friendly way to organize customer information and even contact families via e-blast!

Cons: One frustration is that there is no way to automatically bill customers who opt for a deposit upon enrollment and full payment at a specified date.

Good Program, but some slight issues.

Feb 19, 2019
5/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It's easily accessible and the online parent portal really helped us with payments.

Cons: That it can't be downloaded onto the gym's iMac.

Overall: I have definitely learned how to keep my staff schedule easily done. I also love the benefit of the merchant service that allows me to have my customers pay right at the terminal and it gets immediately deposited.

Great Software for Keeping Track of Students

Aug 28, 2018
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I worked in the office at a gymnastics center for a few years, and we used iClassPro to store family information and process payments. Very helpful, integrates everything into one spot.

Cons: Some aspects of design are not as sleek as they could be. For example, you have to save an edit before you can close it. It takes two steps.

Easiest Software to Use

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's very easy to navigate through out the system .

Cons: My only complaint is when using camps for private lessons, or doesn't show the times only the names of the students.

Overall: Customer Service has always been so helpful with every question I have had. The software is very user friendly to not only parents but to staff as well.

Great Program

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I love the ease of use for my office staff and coaches. Once they figured out how to work with the system there have been very few issues.

Cons: There are some things that seem to still need to be ironed out with the system. There are times when the time-clock will not function correctly, and It is a little difficult to get used to the way the time-clock gets info to me (the owner).

Overall: I am very happy with the program. Customer service is AMAZING! Any time we have any issues they are solved or talked through very quickly. There is a learning curve and a few things that don't work 100% with my club, but overall I am vary happy. I will not go back to my old program, there is no comparison.

Capterra loader

iClassPro is the way to go!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: As a gymnastics gym owner the software makes it easy to manage your staff, track your business programs and progress, and communicate and report to your customers. We like that you can do everything from payments to refunds to payroll and staffing while building your business.

Cons: We like the new App they're rolling out currently, but it doesn't link with the clients' accounts just yet and there isn't one for coaches and owners that we can access our classes and database information more easily. I'm sure they're working out those kinks as they continue to roll out new products and services for us to utilize.

Love iclasspro!

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: That I can access my business from my phone, in the comfort of my own home

Cons: The cost is a little expensive, because you have to pay monthly for the lifetime you use it

Overall: It has been a fairly easy transition, and can be accessed from any smart phone, tablet or computer

Good solution, greater potential

Jan 21, 2014
4/5
Overall

3 / 5
Ease of Use

3 / 5
Customer Support

Comments: Ease of use is okay, but gets better as you go along. As with any software product a business is currently limited to features that iClassPro thinks you need rather than having many customizable features.

Customer Service: they are very helpful explaining features and walking you through them and you can always get someone on the phone with very little wait time, if any, however in our case the answer is generally the same "we can't/don't do that right now" followed by "please submit it as a feature request" or "it is a planned feature to be added".

Our company is over 20 years old, so with any company or person, it is like teaching an old dog new tricks, and we don't make it easy making everything conform to us.

Overall: lacks some features that other software systems provides, but great price especially for businesses with large numbers of students, and are not giving up much to pay the lower price. For us it seems like we need to be patient enough for this company to contine adding features, even though it takes longer than you think it should.

Need Google Tag and Facebook Pixel!

Feb 19, 2019
4/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

2 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Has been used across the platform. Can combine with my website.

Cons: Can't track conversion. Need Google Tag and Facebook Pixel!

Overall: Lack of flexibility. The functions are not best designed to suit our needs.

sales

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: its very easy to use, easy to make payments and add notes

Cons: be able to search easier and find names, i don't like how you cant group add students into a camp

iClassPro Review

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Is great for swim schools! Great way to create multiple sessions and filter things around. Needs a little work but best software I used so far.

Cons: Wish we can personalize some update for marketing purposes. Such as adding pixels in the checkout page. creating our own thank you page. This would be great for my marketing team.

Overall: Is been the best for far. Just need a few touching on places where to add pixels and limitations using promo codes. But I would recommend it for other programs.

Great developing product

Feb 19, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: reporting, filtering, finiancials, customer service are incredible. Mass emails texts and mail chimp integration are a great plus as well.

Cons: Products are launched with many bugs at times which is normal for software, but customer service is very quick to listen to customers and fix the issues. This is still a developing product with lots of functions to still be added. Still incredibly worth it for the money.

Need Updating

Feb 19, 2019
3/5
Overall

3 / 5
Ease of Use

2 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Allows customers to pay online and allows class registration online

Cons: Issues with sending out email blasts, issues with running reports; should get rid of the old billing info when a new school year to limit confusion

iClassPro

Feb 19, 2019
2/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Families can register online, manage their accounts and make payments automatically.

Cons: Back end is not at all user friendly. There is much more that happens manually than was promised before purchase. Customer support is almost useless. Support staff has little to no actual knowledge of our programming and therefore has no idea how to help. There was no assistance in helping initially to set up the system. I ended up just having to figure out ways to manipulate the system to get it to work for us.

Overall: It has not gone as expected.

Great Start

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We like how easy it was to learn and the app

Cons: That there is no website apart of it, we had this with our last software

Overall: So far so good

Amazing software

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's easy too use. It's very east to corrdinate and run

Cons: I really do have any problems it's just an amazing software

IClass Review

Feb 19, 2019
3/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: It's a good interface for camp and it keeps improving.

Cons: The software is not compatible with QuickBooks which is what I was told when we signed up, so we have to manually enter the transactions into QBs.

Overall: Positive

Everything you need!

Feb 19, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They thought of everything you may need to help run your facility!

Cons: A slight learning curve, but just take the time to read and ask questions and you will pick it up.

Overall: So much convenience and organization in one package.

New to iClassPro

Feb 19, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: Overall the system is easy to use, look at, and learn quickly.

Cons: I wish there were more filtering options on some reports.