# iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AF Allison F Facility ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer!“ November 7, 2025 AW Amanda W Operations ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.)“ March 29, 2025 ER Elizabeth R VP of AdminRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier.“ October 23, 2025 KH Koko H HR DirectorSports, 51 - 200 employeesUsed the software for: More than 2 years. “Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program.“ March 31, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule.“ November 4, 2025 AG Alexa G Assistant General ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Frequent site crashes or lags which do not allow us to continue utilizing the site or the features.“ April 18, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly.“ November 4, 2025 TR Tiffany R Owner CoachSports, 11 - 50 employeesUsed the software for: More than 2 years. “I cant print a calendar :)“ July 18, 2025 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team SP Samantha P. Owner Sports Used the software for: 2+ years ### "One of the best platforms for our industry" February 17, 2025 4.0 Really good platform and probably one of the best out there that is specific to our industry. I would like to see more sophisticated reporting functions as we are at the point of wanting to scale and measure in more detail. Pros Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need. Cons Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration. Alternatives considered [Revolution](https://www.capterra.com/p/176129/Revolution/) Reason for choosing iClassPro 'Revolutionise sport' was still developing and although had great integrations with our governing body it was too young for us to jump on board. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) ICP had extra features we wanted from thinksmart such as assessments and uniform shop. Thinksmart had a better financial function for customers and had the timetable view on website which converts more customers as it was clear and easy to use however the functions it was missing made our job much more manual whereas ICP has been good for automation and systemisation. Review Source BB Brian B. Owner Education Management Used the software for: 2+ years ### "Owner/Partner" August 18, 2025 5.0 WE have been with iClass for over 15 years... closer to 20! I am impressed with their prompt attention to troubleshoot problems & bugs WE have had thru the years! Accessibility to your online customer support to navigate immediate needs is invaluable! THANK YOU!!! Finally the ability for our company leaders to switch between location portals & help operate separate facilities is quick & efficient! THANK YOU!!! Pros Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS! Cons 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help? Review Source DL Dianne L. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Friendly and Professional" July 18, 2025 5.0 Pros The staff is friendly and professional and will answer any question I may have to help me understand the Iclasspro program. Cons The thing I least about ICP is that you have to pay for birthday parties. This should be part of the program. Review Source SB Samantha B. Owner Sports Used the software for: 2+ years ### "Owner at Xplosion" June 23, 2025 5.0 Wonderful, I feel heard and valued as a customer and person. I love that they are staying ahead of the times. Pros Easy to use, AMAZING customer service, I love that they try really hard to integrate customers request into the system. Cons I wish they lived closer so we could hang out LOL Love yall I dont have anything to complain about.,,,, Review Source JB Joanne B. Executive Director Sports Used the software for: 2+ years ### "Best Customer Service Anywhere! " June 26, 2025 5.0 I couldn't be happier! I have used this service at multiple locations for well over a decade, and recommend it highly! Pros I really like a number of the features (like skill charting, for one) - but I truly LOVE the great customer service! It's not just the best in the industry - it is, quite simply, the best! At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. Cons Every now and then, it logs me out when I don't want to be logged out. I(t's a minor inconvenience, and well worth tolerating in comparison with all the good features about this service and this company. Review Source KS Kandice S. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Good booking system, easy to learn" February 28, 2026 5.0 It was good, we left on a positive note and was satisfied with the product. It had more then we needed but not everything we needed. Pros Software was easy to learn, the app for parent and staff was very user friendly and easy to use. Reports were easy to access and find, customer service was prompt and onboarding sessions were easy to follow and a great tool. Cons The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. Review Source CS Corine S. Front Desk Manager Sports Used the software for: 1-2 years ### "iClassPro: User-Friendly with Some Limitations" November 7, 2025 4.0 Overall, my experience with iClassPro has been a positive one. I especially appreciate that it allows customers to manage their own accounts, which adds convenience and transparency. The support team has also been great—responsive and helpful whenever issues arise. However, one area that could be improved is the audit trail; some important details are missing, which can make tracking changes more challenging." Pros What I like most about iClassPro is that it empowers customers to manage their own accounts independently. Cons What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." Review Source LR Lauren R. Manager Sports Used the software for: 2+ years ### "Great customer service" June 5, 2024 5.0 Great! We’re so happy we made the switch from proschool. This program is better for our business and much easier to manage for our office staff Pros Whenever we have a question, we can reach out to the live chat and have a solution in minutes. They’re always making valuable updates to their software to improve the product and fix bugs. It’s impressive to see a company that cares more about keeping customers than getting new ones! Cons I dislike the process of updating our waivers. I wish it didnt show in attendance that they were missing their waiver because it’s hard to get 2000 students to sign between their next class. Also a few of the reports are hard to navigate, but I eventually get it. Also blackout dates are confusing to set. Switched from [ProScore](https://www.capterra.com/p/172463/ProScore/) Proschool had major bugs and was old school. Wasnt making changes to their program to keep up with current day standards. We were losing functionality and falling behind in capability. Review Source JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "iClassPro Review" May 24, 2024 4.0 Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better Review Source CH Christina H. Front Desk Manager Sports Used the software for: 2+ years ### "iClassPro... Why go anywhere else for Gym Management Software?" April 19, 2024 5.0 A+++ top notch service. Have tried other similar products, but there is no other like iClassPro! Pros Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional! Cons We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions! Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Went looking for something that the customers would be able to use as well as our staff. Also looking for something with a more modern look! The other software was way too cumbersome to maneuver and was very limited. Review Source GP Grace P. bookkeeper Health, Wellness and Fitness Used the software for: 2+ years ### "User friendly!" April 19, 2024 5.0 Pros I like that it is user friendly for both the customer and the administrator. The set up wizards really walk you thru everything. Cons The cost seems like a lot. Some of it is out of their control when it comes to the credit card processing fees. I would like to see other options for processing - not just the one available. Switched from [Akada](https://www.capterra.com/p/92427/DanceWorks/) Akada software kept making mistakes or glitches and it wasn't getting solved. Review Source TW Tanaya W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro wins for Gymnastics Management Hands Down!" April 17, 2024 5.0 IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use! Pros It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding! Cons The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Monthly cost, set up ease, payment processing Review Source KH Kevin H. Owner Sports Used the software for: 2+ years ### "Review " October 4, 2019 4.0 Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it. Pros It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients. Cons Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Reason for choosing iClassPro 1-NACHA Jackrabbit seemed to have a little more flexibility with setup but learning a new software is cumbersome. GoMotion doesn’t have everything together yet. Forcing me to use their limited ability to meet my needs. Very credit card oriented for client payments which is costly. Also cost fluctuates and is based on my income. Which is a lose win for me as a client. Review Source GN Gelena N. Gym owner Sports Used the software for: 1-2 years ### "IClassPro NVG report" June 1, 2024 5.0 Very positive, easy to contact all our gym members with email system Pros Very easy to operate, learn, easy to control all enrollment Cons Nothing, we are happy with the program. Reason for choosing iClassPro Positive feedback, Customer support-Customer service are great to help. Review Source CJ CarrieAnn J. Education Director Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service excellence" March 31, 2025 5.0 Very helpful customer service, no matter how simple or complex the question, we are met with great grace! Pros Ability to manage everything from enrollment to payments Cons Cumbersome skill tree process, I need another lesson, maybe I’m missing something. Review Source NY Noah Y. Pool Operations Manager Sports Used the software for: 2+ years ### "10/10 Software" January 8, 2025 5.0 Wonderful, genuinely an enjoyable experience. Pros iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly. Cons There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case. Review Source AM Angela M. VP Sports Used the software for: 2+ years ### "I class pro review from Miami Hoop School" February 26, 2019 4.0 I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe. Pros I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving. Cons 1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out. Review Source CU Cory U. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "IClass Review" April 26, 2024 5.0 Overall, we've had an excellent experience with this program, and can't imagine running a large facility without it. The phone/online support is one of the best features. If I can't figure out how to implement something, or have issues...the staff is always friendly and helpful. I typically get very prompt answers to my questions. When an issue is complex, someone always follows up once the issue has been resolved. Pros iClass is very versatile. There's usually more than one way to achieve specific, detailed information for reports/research. It makes it possible to oversee a large number of tasks in a variety of areas simultaneously. (Registration, payments, accounts receivable, class/party/camp management, etc.) Having separate staff and office portals is another great feature, along with the ability to assign specific permissions to each staff member. Cons We opened a second location with a second iClass account and tried having them on the same website. It did not go well. We eventually closed the second account and are now operating both locations on one account. This means we have to be very diligent about communication with our members as to which location events/classes are being held at. Review Source EA Emily A. Front End Manager Sports Used the software for: 2+ years ### "Emily Alverson Review" June 6, 2024 5.0 Pretty great experience, wish new features came out more often! Pros I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems. Cons I do not like that we can not add pictures to Iclass classes without having to use levels. Review Source EM Elizabeth M. Admin Manager Sports Used the software for: 2+ years ### "Extrememly user friendly for the customer " June 5, 2024 5.0 Overall we have been very pleased with iClassPro and look forward to further updates and features it has to offer. Pros iClassPro is very user friendly on the customer side. Potential clients can easily see what classes/times are available, and can add themselves to waiting lists for full classes with ease. This makes our admin task much more streamlined and easier to manage. The ProShop is also a great way to maximise sales of merchandise. Cons From the admin end it can be quite complicated to set up various features - often you have to have multiple boxes ticked in roder to have a feature work - and those boxes might be in completely different sections of the set up. It isn't always the most intuitive or logical set up Review Source RM Russell M. Co-Owner / Head-Coach Sports Used the software for: 2+ years ### "Has some holes, but would highly recommend!!" October 1, 2019 5.0 Overall we are satisfied with having chosen iClassPro. Pros It is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features. Billing and payment processing is highly effective. Cons There are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.) We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way. The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely. Review Source KH Katie H. manager Recreational Facilities and Services Used the software for: 2+ years ### "good product" June 29, 2024 5.0 Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade. Pros Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit. Cons The calendar doesn't display well. Classes occurring at the same time don't show up side by side. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.