--- title: "iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127097/iClassPro/reviews/" page_type: "reviews" language: "en" --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AF Allison F Facility ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer!“ November 7, 2025 AW Amanda W Operations ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.)“ March 29, 2025 ER Elizabeth R VP of AdminRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier.“ October 23, 2025 KH Koko H HR DirectorSports, 51 - 200 employeesUsed the software for: More than 2 years. “Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program.“ March 31, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule.“ November 4, 2025 AG Alexa G Assistant General ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Frequent site crashes or lags which do not allow us to continue utilizing the site or the features.“ April 18, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly.“ November 4, 2025 AR Amber R Sales and Marketing DirectorSports, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean.“ April 26, 2024 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team SP Samantha P. Owner Sports Used the software for: 2+ years ### "One of the best platforms for our industry" February 17, 2025 4.0 Really good platform and probably one of the best out there that is specific to our industry. I would like to see more sophisticated reporting functions as we are at the point of wanting to scale and measure in more detail. Pros Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need. Cons Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration. Alternatives considered [Revolution](https://www.capterra.com/p/176129/Revolution/) Reason for choosing iClassPro 'Revolutionise sport' was still developing and although had great integrations with our governing body it was too young for us to jump on board. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) ICP had extra features we wanted from thinksmart such as assessments and uniform shop. Thinksmart had a better financial function for customers and had the timetable view on website which converts more customers as it was clear and easy to use however the functions it was missing made our job much more manual whereas ICP has been good for automation and systemisation. Review Source BB Brian B. Owner Education Management Used the software for: 2+ years ### "Owner/Partner" August 18, 2025 5.0 WE have been with iClass for over 15 years... closer to 20! I am impressed with their prompt attention to troubleshoot problems & bugs WE have had thru the years! Accessibility to your online customer support to navigate immediate needs is invaluable! THANK YOU!!! Finally the ability for our company leaders to switch between location portals & help operate separate facilities is quick & efficient! THANK YOU!!! Pros Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS! Cons 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help? Review Source DL Dianne L. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Friendly and Professional" July 18, 2025 5.0 Pros The staff is friendly and professional and will answer any question I may have to help me understand the Iclasspro program. Cons The thing I least about ICP is that you have to pay for birthday parties. This should be part of the program. Review Source SB Samantha B. Owner Sports Used the software for: 2+ years ### "Owner at Xplosion" June 23, 2025 5.0 Wonderful, I feel heard and valued as a customer and person. I love that they are staying ahead of the times. Pros Easy to use, AMAZING customer service, I love that they try really hard to integrate customers request into the system. Cons I wish they lived closer so we could hang out LOL Love yall I dont have anything to complain about.,,,, Review Source KS Kandice S. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Good booking system, easy to learn" February 28, 2026 5.0 It was good, we left on a positive note and was satisfied with the product. It had more then we needed but not everything we needed. Pros Software was easy to learn, the app for parent and staff was very user friendly and easy to use. Reports were easy to access and find, customer service was prompt and onboarding sessions were easy to follow and a great tool. Cons The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. Review Source CS Corine S. Front Desk Manager Sports Used the software for: 1-2 years ### "iClassPro: User-Friendly with Some Limitations" November 7, 2025 4.0 Overall, my experience with iClassPro has been a positive one. I especially appreciate that it allows customers to manage their own accounts, which adds convenience and transparency. The support team has also been great—responsive and helpful whenever issues arise. However, one area that could be improved is the audit trail; some important details are missing, which can make tracking changes more challenging." Pros What I like most about iClassPro is that it empowers customers to manage their own accounts independently. Cons What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." Review Source JB Joanne B. Executive Director Sports Used the software for: 2+ years ### "Best Customer Service Anywhere! " June 26, 2025 5.0 I couldn't be happier! I have used this service at multiple locations for well over a decade, and recommend it highly! Pros I really like a number of the features (like skill charting, for one) - but I truly LOVE the great customer service! It's not just the best in the industry - it is, quite simply, the best! At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. Cons Every now and then, it logs me out when I don't want to be logged out. I(t's a minor inconvenience, and well worth tolerating in comparison with all the good features about this service and this company. Review Source KC Kent C. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Credit card processing fees" May 24, 2024 3.0 I would say a i class is good minus credit card processing your force to use Pros Great software for gymnastics great financial system to track progress Cons I don’t like how they pigeon hole you into using their credit card processing it’s overpriced when there’s many other processors out there that are cheaper and I hear they’re raising the rights again Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) I like as class pro platform better but I hate their credit card processing fees Review Source CW Courtney W. Operations Manager Individual & Family Services Used the software for: 2+ years ### "iclass is simply the best for all Fitness and Gymnastics Management" April 26, 2024 5.0 I have had a great experience with iclass. All customer service encounters have been helpful, guides and resources are great and overall programming is straightforward and constantly updating with great features! Pros iclassPro is designed simply and efficiently. This makes it easy for everyone to use. From Instructors, front end and management it helps streamline multiple processes in a few easy steps. Cons The invoicing system. I would love to be able to customize individual invoices and send them directly through iclass. Being able to add an invoice number or add specific services and change pricing amounts would be so helpful to our services. I would also love to see a training on basics of iclass and how to use all functions from a basics training level for new staff to get an overview. Reason for choosing iClassPro We considered staying with Mindbody or Vagaro Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) More functional use for our business needs servicing Gymnastics and Fitness Review Source SC Shelley C. Owner Sports Used the software for: 2+ years ### "There is more than one option out there" May 24, 2024 4.0 Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had. Pros Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed. Cons Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it Switched from [Zip](https://www.capterra.com/p/229012/Zip/) Because we were trying to make it easier to merge with another gym Review Source SS Susan S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Couldn't run my program without it" May 30, 2024 5.0 Pros I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive. Cons I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) you had a salesman at a conference and your introductory rate was really good Review Source RS Ryan S. owner Recreational Facilities and Services Used the software for: 2+ years ### "If your process fits its great - otherwise beware!" January 15, 2021 4.0 Love / Hate Relationship Pros It is easy to learn and use for our front desk staff. It has some useful reporting Billing is configurable but has its limitations Accepting credit card payments in an authorized / automated way is helpful The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues. Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain! Cons It can be very manual to set up or change your class schedule, your billing schedule. There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand. They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE! Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around! Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro It seemed easier for our front desk staff to learn - but that was then, do shop around and get a feel for yourself. Review Source TW Tanaya W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro wins for Gymnastics Management Hands Down!" April 17, 2024 5.0 IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use! Pros It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding! Cons The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Monthly cost, set up ease, payment processing Review Source KH Kevin H. Owner Sports Used the software for: 2+ years ### "Review " October 4, 2019 4.0 Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it. Pros It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients. Cons Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Reason for choosing iClassPro 1-NACHA Jackrabbit seemed to have a little more flexibility with setup but learning a new software is cumbersome. GoMotion doesn’t have everything together yet. Forcing me to use their limited ability to meet my needs. Very credit card oriented for client payments which is costly. Also cost fluctuates and is based on my income. Which is a lose win for me as a client. Review Source GN Gelena N. Gym owner Sports Used the software for: 1-2 years ### "IClassPro NVG report" June 1, 2024 5.0 Very positive, easy to contact all our gym members with email system Pros Very easy to operate, learn, easy to control all enrollment Cons Nothing, we are happy with the program. Reason for choosing iClassPro Positive feedback, Customer support-Customer service are great to help. Review Source CJ CarrieAnn J. Education Director Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service excellence" March 31, 2025 5.0 Very helpful customer service, no matter how simple or complex the question, we are met with great grace! Pros Ability to manage everything from enrollment to payments Cons Cumbersome skill tree process, I need another lesson, maybe I’m missing something. Review Source NY Noah Y. Pool Operations Manager Sports Used the software for: 2+ years ### "10/10 Software" January 8, 2025 5.0 Wonderful, genuinely an enjoyable experience. Pros iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly. Cons There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case. Review Source CT Caleb T. Head Coach Sports Used the software for: 2+ years ### "Fantastic class management software" June 8, 2024 5.0 Overall, using iClassPro has been a great benefit for us. Customers can clearly see which classes their children are enrolled in, add medical information, and request make-up classes. The Parent Portal and associated app make it easy for them to access too. Pros iClassPro helps you organise your classes and organise your students in those classes! In addition, there are many other features to help run a business smoothly like billing customers, and distributing newsletters. Cons Some features are very useful but could be better. The skill tracking for example, is a great addition as it helps track athletes on their journey. But the skill tree can grow very quickly. Billing can be a bit complex too, as there are a lot of different billing methods. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source SK Sarah K. Chief Admin Officer Sports Used the software for: 2+ years ### "Mostly Ups But Some Downs" September 26, 2019 4.0 iClass Pro has overall met our needs at the right price. We hope to see the ability to upload documents as well as digital punch cards for drop in functionality for our business. Marisol, the consultant that helped set up our program, was wonderful. I prefer to call with my questions vs search the database for answers and I can tell the customer service folks are not always interested in helping me. Just about a week ago I had to call with questions about our anniversary fee and got incorrect answers from a girl that did not seem to want to deal with me. Pros Relatively easy to use and I see updates that are useful. Cons Not able to sort as I need in every aspect or contact people in every way in every aspect. The reporting part can be a challenge. ALSO - creating an account is not very easy and we often have folks walk in and create accounts on the spot and it requires an email with a code and they do not always have their phones or access to their email accounts at that moment and it holds up the process. Also, we had trouble with the app on our ipads and it would freeze at final step and they had to start over on a laptop. It would be wonderful to have an easy way to charge clients (with a card swipe device attached to ipad) and have them create accounts quickly. I asked about the kiosk and point of sale but customer service didn't have too much info and said it would not apply to what we need, basically. I'm not sure but don't enjoy calling them. Not being able to have families upload their forms directly in their accounts is also a problem. We need medical records for children to attend our camp and it could be more streamlined with an uploading aspect. I have suggested it to customer service in the past as my boss was considering having us leave iClass because of this. Reason for choosing iClassPro Very similar but went with iClass - not sure why it was the choice. Switched from [Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Price Review Source AR Amy R. Gym Owner Sports Used the software for: 2+ years ### "Could do without!" July 22, 2024 5.0 Love it. Best decision we’ve made for our business management. We e been using it for 8+ years now and could do without it! Pros Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed. Cons After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account. Reason for choosing iClassPro Learned about iClassPro at National Congress 8 years ago. The live demonstrations made it look easy. Review Source RM Russell M. Co-Owner / Head-Coach Sports Used the software for: 2+ years ### "Has some holes, but would highly recommend!!" October 1, 2019 5.0 Overall we are satisfied with having chosen iClassPro. Pros It is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features. Billing and payment processing is highly effective. Cons There are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.) We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way. The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely. Review Source KH Katie H. manager Recreational Facilities and Services Used the software for: 2+ years ### "good product" June 29, 2024 5.0 Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade. Pros Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit. Cons The calendar doesn't display well. Classes occurring at the same time don't show up side by side. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.