# iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer assistance team 93% positive reviews out of 174 Most reviewers describe customer support as prompt, knowledgeable, and helpful in resolving issues and guiding setup. Koko H HR Director, 51 - 200 employees. "great client management software, quick customer support, constantly listening to their clients to add new and improved features" Recurring software glitches 50% negative reviews out of 48 Some reviewers report frequent bugs, system glitches, and occasional outages that disrupt daily operations and processes. Efficient staff scheduling tools 92% positive reviews out of 39 Most reviewers find staff management features user-friendly, making scheduling, attendance, and training straightforward. Challenging and inflexible reporting 50% negative reviews out of 48 Some reviewers indicate reports lack customization, are hard to generate, and often do not meet business requirements. Amber R Sales and Marketing Director, 11 - 50 employees. "The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean." Streamlined online registration process 97% positive reviews out of 33 Most reviewers indicate online registration simplifies class sign-ups, offering convenience and flexibility for families. Kelsey M Owner, 2 - 10 employees. "Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly." High and inflexible processing fees 63% negative reviews out of 35 Some reviewers describe credit card processing as costly, restrictive, and difficult to customize for specific needs. ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source SP Samantha P. Owner Sports Used the software for: 2+ years ### "One of the best platforms for our industry" February 17, 2025 4.0 Really good platform and probably one of the best out there that is specific to our industry. I would like to see more sophisticated reporting functions as we are at the point of wanting to scale and measure in more detail. Pros Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need. Cons Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration. Alternatives considered [Revolution](https://www.capterra.com/p/176129/Revolution/) Reason for choosing iClassPro 'Revolutionise sport' was still developing and although had great integrations with our governing body it was too young for us to jump on board. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) ICP had extra features we wanted from thinksmart such as assessments and uniform shop. Thinksmart had a better financial function for customers and had the timetable view on website which converts more customers as it was clear and easy to use however the functions it was missing made our job much more manual whereas ICP has been good for automation and systemisation. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team MS Mitchel S. Coach Sports Used the software for: Less than 6 months ### "What you look forward to in business ! " February 4, 2026 5.0 Amazing! \[sensitive content hidden\] was super helpful and caring! She reviewed all my questions and answered emails very quickly. Pros Convent and great customer support. Anything I had a question with was answered. The programs are also amazing. Cons Can’t find anything this very second that only least favorite. Maybe wishing people could have multiple iclasspro accounts all linked to one? Review Source MJ Mary J. Owner Sports Used the software for: 6-12 months ### "iClassPro Rocks!" June 1, 2025 5.0 We should have made the switch to iClassPro sooner. Our Onboarding experience was great (thank you Scotty!) and although we didn't feel like we were ready to be on our own, we were. Pros iClassPro has simplified our client servicing, streamlined our front desk operations, and we are loving it! IClassPro's Customer Service with technical questions has been great as well. Cons We cannot add substitute teachers to camps. I am hoping we will get an enhancement soon to allow this. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro IClassPro integrated better with our particular swim school. Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We wanted an app and a more user friendly platform on both the client and administrative sides. Review Source RD Randy D. owner Sports Used the software for: 2+ years ### "Iclasspro is the best software hands down. I have tried most of the others." November 28, 2024 5.0 Amazing. Always easy and helpful. Product does what I need and then some. Pros Customer Service and the features they release regularly. They listen to what their customers need and are always trying to make the software better. Cons Nothing - I dont have any issues I do not like. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Staff, services, ease of use, does what we need and more. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) No phone number to call only email. \[sensitive content hidden\] would call me on my cell when he needed me but the ONE time their server was down for multiple days and I wasn't able to contact through support for several days I called his cell to find out what was going on and he told me to never reach out on his cell again for support to use the site (Which was down) Showed me zero compassion for my business being dead in the water for multiple days because of their software. Time to switch. Review Source NG Nicole G. Gym Lead Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Love Iclass Pro!!" January 7, 2025 5.0 We have been using iclass for about 2 months and I am still working on finding out all the things about it. Pros I love the customer service and how knowledgeable everyone is and willing to not get upset with us for not knowing. Cons To be honest at this time I do not see anything that I think is a con. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) We use all of Jackrabbit and it could not do what we needed it to do. It was like using Windows 98. Review Source JT Jennifer T. Owner CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "We love iClassPro!" December 9, 2024 5.0 We love iClassPro, and all the support you get with it. Pros We love the ease of use. The reports feature is a plus, as the financial reports are my favorite because everything is one place. Cons The quickbooks integration feature is great, but it does not break down the individual families and their payments. It is hard to track without inputting all the information into quickbooks. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Overall better software! Easy to use and better support. Review Source KB Kris B. Centre Manager Sports Used the software for: 1-2 years ### "Wonderful initially, poor support and promises" November 27, 2024 3.0 Wonderful in setup, poor follow up or support Pros Interaction with the families and passing the administration to them Cons No promised interaction with Xero and support after initial set up Review Source AM April M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "GREAT SWIM SCHOOL MANAGEMENT SOFTWARE!" June 6, 2024 5.0 Overall it's positive. But when things dont work right, or as they should & customers are getting upset at you for something you can't control it's frustrating Pros Easy class scheduling, parents app access and dashboard, website integration. Cons New features or changes to system arent announced. So sometimes there's a new learning or we have to change how we used to do things. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro Easier set up than jack rabbit. Jack rabbit asked intrusive mandatory questions of the parents. Also class registration for parents was annoying, long, and frustrating Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It wasnt handling the large volume we had. Not enough features. Review Source LR Lauren R. Manager Sports Used the software for: 2+ years ### "Great customer service" June 5, 2024 5.0 Great! We’re so happy we made the switch from proschool. This program is better for our business and much easier to manage for our office staff Pros Whenever we have a question, we can reach out to the live chat and have a solution in minutes. They’re always making valuable updates to their software to improve the product and fix bugs. It’s impressive to see a company that cares more about keeping customers than getting new ones! Cons I dislike the process of updating our waivers. I wish it didnt show in attendance that they were missing their waiver because it’s hard to get 2000 students to sign between their next class. Also a few of the reports are hard to navigate, but I eventually get it. Also blackout dates are confusing to set. Switched from [ProScore](https://www.capterra.com/p/172463/ProScore/) Proschool had major bugs and was old school. Wasnt making changes to their program to keep up with current day standards. We were losing functionality and falling behind in capability. Review Source ES Ellen S. General Gym Manager Consumer Services Used the software for: 2+ years ### "iClassPro, the backbone of our service business' needs" June 6, 2024 4.0 Great support, if we need something there is always someone who reaches out right away, so we know they received and that they are working on a solution. Pros Ease to learn and navigate, there are a multitude of reports we can produce, they are always evolving and improving systems. Listen to their customers and make changes and updates as needed. Cons When it's down, we literally cannot work. Switched from [CVS](https://www.capterra.com/p/235531/CVS/) Very antiquated and cumbersome. Only the bookkeeper could use it. Review Source JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "iClassPro Review" May 24, 2024 4.0 Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better Review Source SC Shelley C. Owner Sports Used the software for: 2+ years ### "There is more than one option out there" May 24, 2024 4.0 Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had. Pros Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed. Cons Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it Switched from [Zip](https://www.capterra.com/p/229012/Zip/) Because we were trying to make it easier to merge with another gym Review Source DS Debbie S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Very Satisfied" May 22, 2024 5.0 Exceptional experience. I have been with them since 2011 and while we still have alot to learn about all the features, iclasspro serves our needs 100%. Pros End user friendly. Looks current and stays updated. Cons not much, went through the early years of a learning curve with them growing. However, they alway listen and work on improving as needed for the industry. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) End user friendly. Looks current and stays updated. Review Source CW Courtney W. Operations Manager Individual & Family Services Used the software for: 2+ years ### "iclass is simply the best for all Fitness and Gymnastics Management" April 26, 2024 5.0 I have had a great experience with iclass. All customer service encounters have been helpful, guides and resources are great and overall programming is straightforward and constantly updating with great features! Pros iclassPro is designed simply and efficiently. This makes it easy for everyone to use. From Instructors, front end and management it helps streamline multiple processes in a few easy steps. Cons The invoicing system. I would love to be able to customize individual invoices and send them directly through iclass. Being able to add an invoice number or add specific services and change pricing amounts would be so helpful to our services. I would also love to see a training on basics of iclass and how to use all functions from a basics training level for new staff to get an overview. Reason for choosing iClassPro We considered staying with Mindbody or Vagaro Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) More functional use for our business needs servicing Gymnastics and Fitness Review Source CH Christina H. Front Desk Manager Sports Used the software for: 2+ years ### "iClassPro... Why go anywhere else for Gym Management Software?" April 19, 2024 5.0 A+++ top notch service. Have tried other similar products, but there is no other like iClassPro! Pros Everything! From the ease of use in every aspect to the support staff! OH THE SUPPORT STAFF! If I could work anywhere else, I would beg to work there! Everyone has the best attitude and are so professional! Cons We wish there was an actual physical conference we could go to and meet other iClassPro users as well as ask questions! Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Went looking for something that the customers would be able to use as well as our staff. Also looking for something with a more modern look! The other software was way too cumbersome to maneuver and was very limited. Review Source DL David L. Owner Sports Used the software for: 1-2 years ### "Great for monthly classes and billing" January 12, 2025 5.0 Great company, constantly improving their software and great support. Pros Great for setting up classes and for monthly billing of customers. Cons The appointments function needs to have more functionality - we use another app for customer self service booking for our services that need that functionality. Review Source AR Amy R. Gym Owner Sports Used the software for: 2+ years ### "Could do without!" July 22, 2024 5.0 Love it. Best decision we’ve made for our business management. We e been using it for 8+ years now and could do without it! Pros Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed. Cons After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account. Reason for choosing iClassPro Learned about iClassPro at National Congress 8 years ago. The live demonstrations made it look easy. Review Source EA Emily A. Front End Manager Sports Used the software for: 2+ years ### "Emily Alverson Review" June 6, 2024 5.0 Pretty great experience, wish new features came out more often! Pros I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems. Cons I do not like that we can not add pictures to Iclass classes without having to use levels. Review Source KD Kaleigh D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customers " June 5, 2024 4.0 Overall, we are very pleased with iclass! Pros We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch! Cons We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source MM Melissa M. Owner Health, Wellness and Fitness Used the software for: Less than 6 months ### "Switching Ownerships." June 3, 2024 1.0 Cons I did not like it. The system is hard to use. Reason for choosing iClassPro The previous \[sensitive content hidden\] already had it set up. It was already set up. Review Source Response from iClassPro June 11, 2024 Thank you for sharing your feedback. We strive to provide a user-friendly experience, and we're sorry to hear that this was not your experience. We would appreciate the opportunity to assist you and ensure you get the most out of iClassPro. Our support team is ready to help with any difficulties you might be facing, and we also offer various educational resources to help users become more comfortable and proficient with our software. Please contact us at support@iclasspro.com at your earliest convenience. We are committed to addressing your concerns and improving your experience. TM Tiffany M. Program Director Sports Used the software for: 2+ years ### "Amazing Program " June 6, 2024 5.0 Pros I genuinely love everything about iClassPro, the service and customer support is outstanding. Cons I have no cons to share. The program and staff are so helpful and kind. Review Source CU Cory U. Administrator Health, Wellness and Fitness Used the software for: 2+ years ### "IClass Review" April 26, 2024 5.0 Overall, we've had an excellent experience with this program, and can't imagine running a large facility without it. The phone/online support is one of the best features. If I can't figure out how to implement something, or have issues...the staff is always friendly and helpful. I typically get very prompt answers to my questions. When an issue is complex, someone always follows up once the issue has been resolved. Pros iClass is very versatile. There's usually more than one way to achieve specific, detailed information for reports/research. It makes it possible to oversee a large number of tasks in a variety of areas simultaneously. (Registration, payments, accounts receivable, class/party/camp management, etc.) Having separate staff and office portals is another great feature, along with the ability to assign specific permissions to each staff member. Cons We opened a second location with a second iClass account and tried having them on the same website. It did not go well. We eventually closed the second account and are now operating both locations on one account. This means we have to be very diligent about communication with our members as to which location events/classes are being held at. Review Source MA Michael A. Manager Sports Used the software for: 2+ years ### "Great Company!" April 30, 2024 4.0 Love it! Wouldn't change it for anything! Pros Full scale services management. Cons Unsure... meets all our needs. 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