# iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews Responsive customer assistance team 93% positive reviews out of 174 Most reviewers describe customer support as prompt, knowledgeable, and helpful in resolving issues and guiding setup. Koko H HR Director, 51 - 200 employees. "great client management software, quick customer support, constantly listening to their clients to add new and improved features" Recurring software glitches 50% negative reviews out of 48 Some reviewers report frequent bugs, system glitches, and occasional outages that disrupt daily operations and processes. Efficient staff scheduling tools 92% positive reviews out of 39 Most reviewers find staff management features user-friendly, making scheduling, attendance, and training straightforward. Challenging and inflexible reporting 50% negative reviews out of 48 Some reviewers indicate reports lack customization, are hard to generate, and often do not meet business requirements. Amber R Sales and Marketing Director, 11 - 50 employees. "The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean." Streamlined online registration process 97% positive reviews out of 33 Most reviewers indicate online registration simplifies class sign-ups, offering convenience and flexibility for families. Kelsey M Owner, 2 - 10 employees. "Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly." High and inflexible processing fees 63% negative reviews out of 35 Some reviewers describe credit card processing as costly, restrictive, and difficult to customize for specific needs. ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source SP Samantha P. Owner Sports Used the software for: 2+ years ### "One of the best platforms for our industry" February 17, 2025 4.0 Really good platform and probably one of the best out there that is specific to our industry. I would like to see more sophisticated reporting functions as we are at the point of wanting to scale and measure in more detail. Pros Love the Parent portal where families can access assessment outcomes and news. It's one of the main reasons we moved across to ICP. They are proactive in helping whenever we need and are welcoming of any feedback. The uniform shop is really good too. Easy to integrate into website and customise headings. Most of the reporting and customer financial set up is pretty good. It covers the basics of what any studio / club would need. Cons Would like more detailed reports for assessments, trials and conversions. As well as financial reports that can break down which families are on what payment structure and help us project ahead for budgeting purposes. Would be good to have a feature for customers to enter their government voucher number upon enrolment so make the systems more automated. Would love to see ICP use a timetable view instead of list view for website integration. Alternatives considered [Revolution](https://www.capterra.com/p/176129/Revolution/) Reason for choosing iClassPro 'Revolutionise sport' was still developing and although had great integrations with our governing body it was too young for us to jump on board. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) ICP had extra features we wanted from thinksmart such as assessments and uniform shop. Thinksmart had a better financial function for customers and had the timetable view on website which converts more customers as it was clear and easy to use however the functions it was missing made our job much more manual whereas ICP has been good for automation and systemisation. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team MS Mitchel S. Coach Sports Used the software for: Less than 6 months ### "What you look forward to in business ! " February 4, 2026 5.0 Amazing! \[sensitive content hidden\] was super helpful and caring! She reviewed all my questions and answered emails very quickly. Pros Convent and great customer support. Anything I had a question with was answered. The programs are also amazing. Cons Can’t find anything this very second that only least favorite. Maybe wishing people could have multiple iclasspro accounts all linked to one? Review Source MJ Mary J. Owner Sports Used the software for: 6-12 months ### "iClassPro Rocks!" June 1, 2025 5.0 We should have made the switch to iClassPro sooner. Our Onboarding experience was great (thank you Scotty!) and although we didn't feel like we were ready to be on our own, we were. Pros iClassPro has simplified our client servicing, streamlined our front desk operations, and we are loving it! IClassPro's Customer Service with technical questions has been great as well. Cons We cannot add substitute teachers to camps. I am hoping we will get an enhancement soon to allow this. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro IClassPro integrated better with our particular swim school. Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We wanted an app and a more user friendly platform on both the client and administrative sides. Review Source RD Randy D. owner Sports Used the software for: 2+ years ### "Iclasspro is the best software hands down. I have tried most of the others." November 28, 2024 5.0 Amazing. Always easy and helpful. Product does what I need and then some. Pros Customer Service and the features they release regularly. They listen to what their customers need and are always trying to make the software better. Cons Nothing - I dont have any issues I do not like. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Staff, services, ease of use, does what we need and more. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) No phone number to call only email. \[sensitive content hidden\] would call me on my cell when he needed me but the ONE time their server was down for multiple days and I wasn't able to contact through support for several days I called his cell to find out what was going on and he told me to never reach out on his cell again for support to use the site (Which was down) Showed me zero compassion for my business being dead in the water for multiple days because of their software. Time to switch. Review Source NG Nicole G. Gym Lead Recreational Facilities and Services Used the software for: Less than 6 months ### "Love Love Iclass Pro!!" January 7, 2025 5.0 We have been using iclass for about 2 months and I am still working on finding out all the things about it. Pros I love the customer service and how knowledgeable everyone is and willing to not get upset with us for not knowing. Cons To be honest at this time I do not see anything that I think is a con. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) We use all of Jackrabbit and it could not do what we needed it to do. It was like using Windows 98. Review Source JT Jennifer T. Owner CFO Health, Wellness and Fitness Used the software for: 6-12 months ### "We love iClassPro!" December 9, 2024 5.0 We love iClassPro, and all the support you get with it. Pros We love the ease of use. The reports feature is a plus, as the financial reports are my favorite because everything is one place. Cons The quickbooks integration feature is great, but it does not break down the individual families and their payments. It is hard to track without inputting all the information into quickbooks. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Overall better software! Easy to use and better support. Review Source KB Kris B. Centre Manager Sports Used the software for: 1-2 years ### "Wonderful initially, poor support and promises" November 27, 2024 3.0 Wonderful in setup, poor follow up or support Pros Interaction with the families and passing the administration to them Cons No promised interaction with Xero and support after initial set up Review Source AM April M. Owner Recreational Facilities and Services Used the software for: 2+ years ### "GREAT SWIM SCHOOL MANAGEMENT SOFTWARE!" June 6, 2024 5.0 Overall it's positive. But when things dont work right, or as they should & customers are getting upset at you for something you can't control it's frustrating Pros Easy class scheduling, parents app access and dashboard, website integration. Cons New features or changes to system arent announced. So sometimes there's a new learning or we have to change how we used to do things. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro Easier set up than jack rabbit. Jack rabbit asked intrusive mandatory questions of the parents. Also class registration for parents was annoying, long, and frustrating Switched from [Acuity Scheduling](https://www.capterra.com/p/191978/Acuity-Scheduling/) It wasnt handling the large volume we had. Not enough features. Review Source KC Kent C. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Credit card processing fees" May 24, 2024 3.0 I would say a i class is good minus credit card processing your force to use Pros Great software for gymnastics great financial system to track progress Cons I don’t like how they pigeon hole you into using their credit card processing it’s overpriced when there’s many other processors out there that are cheaper and I hear they’re raising the rights again Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) I like as class pro platform better but I hate their credit card processing fees Review Source JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "iClassPro Review" May 24, 2024 4.0 Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better Review Source RS Ryan S. owner Recreational Facilities and Services Used the software for: 2+ years ### "If your process fits its great - otherwise beware!" January 15, 2021 4.0 Love / Hate Relationship Pros It is easy to learn and use for our front desk staff. It has some useful reporting Billing is configurable but has its limitations Accepting credit card payments in an authorized / automated way is helpful The shining star is the support staff - they are very friendly, helpful, knowledgable and usually very quick to get back to us and help solve issues. Recently they have had their wings cut since they are no longer able to mass edit things for us - they now want to charge us $125/hr for "custom development". We don't have a lot of these type of requests (2-3 per year) but when they arise they are usually at the busiest times (billing & creating new schedules). So we are put in a tough spot and usually nots not worth paying hundreds to fix the issue, rather do it by hand but its a pain! Cons It can be very manual to set up or change your class schedule, your billing schedule. There is no integration so outside of your very initial setup - be ready to entry a lot of information by hand. They used to offer simple database help for free - like we collected a list of 60 leads email & phone numbers that we wanted to upload - they told us that would cost an additional $250 for "custom development". -BEWARE! Also they will try to lock you into using them a credit card processing provider at fees that are not so competitive. Shop around! Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro It seemed easier for our front desk staff to learn - but that was then, do shop around and get a feel for yourself. Review Source SB Scott B. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Long Time Customer" June 5, 2024 5.0 Love them! I’ve been with them at least 15yrs. Pros The interface is great and the tech support is awesome! Cons The credit card rates are higher than others. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) I liked the interface better and at the time, jackrabbit was more expensive. Review Source ST Summer T. Office Manager Sports Used the software for: 2+ years ### "Would sign up again and again" April 26, 2024 5.0 Pros I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add. Cons I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro iClassPro had more features that we could use. Review Source MK Myles K. Coach / IT Sports Used the software for: 2+ years ### "Simplifies Everything" May 29, 2021 5.0 Pros iClass combines so many features for such a great value. We use it everyday and it has made admin & management of all our classes so much easier. Cons Some menus can be a bit hard to find - with some aspects of customisation of the parent portal best done by a developer - but for most this isn’t an essential issue. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Jackrabbit had a plethora of features - however it’s admin interface at the time was incredibly cumbersome to use and outdated. Switched from [GymnasticsBiz](https://www.capterra.com/p/172388/GymnasticsBiz/) GymBiz served us well at the start - but it’s software-only nature started to become slow and clunky for our fast-paced growth. When we tried reaching for more advanced features - they either weren’t there or cost a lot of money. Review Source DL David L. Owner Sports Used the software for: 1-2 years ### "Great for monthly classes and billing" January 12, 2025 5.0 Great company, constantly improving their software and great support. Pros Great for setting up classes and for monthly billing of customers. Cons The appointments function needs to have more functionality - we use another app for customer self service booking for our services that need that functionality. Review Source AR Amy R. Gym Owner Sports Used the software for: 2+ years ### "Could do without!" July 22, 2024 5.0 Love it. Best decision we’ve made for our business management. We e been using it for 8+ years now and could do without it! Pros Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed. Cons After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account. Reason for choosing iClassPro Learned about iClassPro at National Congress 8 years ago. The live demonstrations made it look easy. Review Source EM Elizabeth M. Admin Manager Sports Used the software for: 2+ years ### "Extrememly user friendly for the customer " June 5, 2024 5.0 Overall we have been very pleased with iClassPro and look forward to further updates and features it has to offer. Pros iClassPro is very user friendly on the customer side. Potential clients can easily see what classes/times are available, and can add themselves to waiting lists for full classes with ease. This makes our admin task much more streamlined and easier to manage. The ProShop is also a great way to maximise sales of merchandise. Cons From the admin end it can be quite complicated to set up various features - often you have to have multiple boxes ticked in roder to have a feature work - and those boxes might be in completely different sections of the set up. It isn't always the most intuitive or logical set up Review Source EA Emily A. Front End Manager Sports Used the software for: 2+ years ### "Emily Alverson Review" June 6, 2024 5.0 Pretty great experience, wish new features came out more often! Pros I like the ease of use and how easy it is to connect with service representatives at any time. I also love the way that we can do everything ourselves and do not have to wait for someone else to update it like other systems. Cons I do not like that we can not add pictures to Iclass classes without having to use levels. Review Source AM Angela M. VP Sports Used the software for: 2+ years ### "I class pro review from Miami Hoop School" February 26, 2019 4.0 I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe. Pros I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving. Cons 1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out. Review Source AR Amber R. Sales and Marketing Director Sports Used the software for: 1-2 years ### "iClassPro Sports Academy Review" April 26, 2024 4.0 Pros I like the ease of use & how easy it is to train staff on the system. It's very intuitive. Cons The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing. Review Source BG Becky G. Owner/Gymnastics Instructor Sports Used the software for: 2+ years ### "iClass Pro is easy on the eyes." October 7, 2019 4.0 I like being able to see who still owes money and how much is owed total. Emailing statements is quick and easy. I've had people not pay and then eventually quit without ever paying. But overall, I feel like this software has helped me stay on top of things. I feel I have lost less money with this software. Pros This software is really easy to use. I like how easily I can switch from students to classes and back again. Adding students and creating classes is a breeze! It is easy on the eyes, I am not straining to find things. Everything has an image to make it easy to find...a star for skill tracking, check mark for attendance, etc. I feel like the other programs out there have words everywhere. I like the images. Cons I really like the Skilling Tracking, but I do get frustrated using it. I like that I can choose between 1-5 stars. I wish I could change the color of the stars...or choose a check mark and a star (or other images, like a smiley face.) When I look at a class and their skill tracking, visually to the eye it is hard to see where they are. There are a bunch of yellow stars with numbers in them. I recently changed to two stars just to make it easier on myself. If there were different images or colors, it would be easier to see when looking at their charts who is ready to move up! Creating class is easy, but private lessons is a pain. I usually list them under camps and have to tell people they are private lessons. If someone is going to do a private lesson every Monday 3:30 - 4:00 for 8 weeks, then they can't make one...going back and changing it is a disaster. I can remove them from the camp for that one day, that is easy. But changing the price isn't as easy. This program isn't really set up for private lessons. (Or maybe Im just doing it all wrong) Reason for choosing iClassPro Price. I liked the free trial. In fact, this may have been the only program that allowed a free trial. Review Source MA Michael A. Manager Sports Used the software for: 2+ years ### "Great Company!" April 30, 2024 4.0 Love it! Wouldn't change it for anything! Pros Full scale services management. Cons Unsure... meets all our needs. Review Source MY Megan Y. Owner Sports Used the software for: 2+ years ### "Sharks iclasspro" June 5, 2024 5.0 Great. I have referred Iclasspro to multiple large cheer gyms and got them to buy in. Pros Easy to use at the time it was $40/month Cons Credit card fees and you can’t send large files in email and no pics in text messages Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source Similar Products Featured ## Related categories [Gymnastics](https://www.capterra.com/gymnastics-software/)[Swim School](https://www.capterra.com/swim-school-software/)[Dance Studio](https://www.capterra.com/dance-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.