--- title: "iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127097/iClassPro/reviews/" page_type: "reviews" language: "en" --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated August 26th, 2026 # Reviews of iClassPro Ease of use 4.3 Customer Service 4.6 ## Pros and Cons in Reviews AF Allison F Facility ManagerRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer!“ November 7, 2025 AW Amanda W Operations ManagerRecreational Facilities and Services, 51 - 200 employeesUsed the software for: More than 2 years. “Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.)“ March 29, 2025 ER Elizabeth R VP of AdminRecreational Facilities and Services, 11 - 50 employeesUsed the software for: More than 2 years. “It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier.“ October 23, 2025 KH Koko H HR DirectorSports, 51 - 200 employeesUsed the software for: More than 2 years. “Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program.“ March 31, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule.“ November 4, 2025 AG Alexa G Assistant General ManagerSports, 51 - 200 employeesUsed the software for: More than 2 years. “Frequent site crashes or lags which do not allow us to continue utilizing the site or the features.“ April 18, 2025 KM Kelsey M OwnerSports, 2 - 10 employeesUsed the software for: More than 2 years. “Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly.“ November 4, 2025 AR Amber R Sales and Marketing DirectorSports, 11 - 50 employeesUsed the software for: 1-2 years. “The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean.“ April 26, 2024 ## Showing most helpful reviews Showing 1-25 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Tres M. General Manager Sports Used the software for: 2+ years ### "Great Option For Swim Schools" February 20, 2019 4.0 Very positive experience with iClassPro overall. Easy setup process and information transfer with help of customer service reps. The cons for the system are minimal compared to the pros. Cloud based system keeps information safe and available from anywhere. Pros Constantly evolving and improving and adding features. Wonderful customer service. Comprehensive solution for scheduling lessons and birthday parties, customer management and online access for parents and staff. Cons Notes are difficult to work with because there isn't one simple place to see or search for them for account related information, student information, enrollment information, etc. There isn't a designated option for managing private lessons. Mass text messages can't be sent from the 'classes' page and filtering specific classes or days is cumbersome at best in the 'family' and 'student' pages and that is important for contacting specific classes for cancellations, make-ups, etc. Review Source JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source AG Alexa G. Assistant General Manager Sports Used the software for: 2+ years ### "iclasspro Review " April 18, 2025 3.0 Pros How many functions are in one site. The ability to schedule, staff, run reports all in one space is convenient. Cons Frequent site crashes or lags which do not allow us to continue utilizing the site or the features. Review Source Response from iClassPro April 25, 2025 Thank you for your feedback. We're so glad you’re finding value in the all-in-one functionality of iClassPro. We’re sorry to hear about the performance issues — that’s not the experience we want for you. Our team would love to take a closer look and help resolve this. Please don’t hesitate to reach out to support so we can assist further. We appreciate you being part of the iClassPro community! — The iClassPro Team MJ Mary J. Owner Sports Used the software for: 6-12 months ### "iClassPro Rocks!" June 1, 2025 5.0 We should have made the switch to iClassPro sooner. Our Onboarding experience was great (thank you Scotty!) and although we didn't feel like we were ready to be on our own, we were. Pros iClassPro has simplified our client servicing, streamlined our front desk operations, and we are loving it! IClassPro's Customer Service with technical questions has been great as well. Cons We cannot add substitute teachers to camps. I am hoping we will get an enhancement soon to allow this. Alternatives considered [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) Reason for choosing iClassPro IClassPro integrated better with our particular swim school. Switched from [ACTIVE Network](https://www.capterra.com/p/221947/ACTIVE-Network/) We wanted an app and a more user friendly platform on both the client and administrative sides. Review Source BB Brian B. Owner Education Management Used the software for: 2+ years ### "Owner/Partner" August 18, 2025 5.0 WE have been with iClass for over 15 years... closer to 20! I am impressed with their prompt attention to troubleshoot problems & bugs WE have had thru the years! Accessibility to your online customer support to navigate immediate needs is invaluable! THANK YOU!!! Finally the ability for our company leaders to switch between location portals & help operate separate facilities is quick & efficient! THANK YOU!!! Pros Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS! Cons 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help? Review Source DL Dianne L. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Friendly and Professional" July 18, 2025 5.0 Pros The staff is friendly and professional and will answer any question I may have to help me understand the Iclasspro program. Cons The thing I least about ICP is that you have to pay for birthday parties. This should be part of the program. Review Source SB Samantha B. Owner Sports Used the software for: 2+ years ### "Owner at Xplosion" June 23, 2025 5.0 Wonderful, I feel heard and valued as a customer and person. I love that they are staying ahead of the times. Pros Easy to use, AMAZING customer service, I love that they try really hard to integrate customers request into the system. Cons I wish they lived closer so we could hang out LOL Love yall I dont have anything to complain about.,,,, Review Source KS Kandice S. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Good booking system, easy to learn" February 28, 2026 5.0 It was good, we left on a positive note and was satisfied with the product. It had more then we needed but not everything we needed. Pros Software was easy to learn, the app for parent and staff was very user friendly and easy to use. Reports were easy to access and find, customer service was prompt and onboarding sessions were easy to follow and a great tool. Cons The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. Review Source CS Corine S. Front Desk Manager Sports Used the software for: 1-2 years ### "iClassPro: User-Friendly with Some Limitations" November 7, 2025 4.0 Overall, my experience with iClassPro has been a positive one. I especially appreciate that it allows customers to manage their own accounts, which adds convenience and transparency. The support team has also been great—responsive and helpful whenever issues arise. However, one area that could be improved is the audit trail; some important details are missing, which can make tracking changes more challenging." Pros What I like most about iClassPro is that it empowers customers to manage their own accounts independently. Cons What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." Review Source JB Joanne B. Executive Director Sports Used the software for: 2+ years ### "Best Customer Service Anywhere! " June 26, 2025 5.0 I couldn't be happier! I have used this service at multiple locations for well over a decade, and recommend it highly! Pros I really like a number of the features (like skill charting, for one) - but I truly LOVE the great customer service! It's not just the best in the industry - it is, quite simply, the best! At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. Cons Every now and then, it logs me out when I don't want to be logged out. I(t's a minor inconvenience, and well worth tolerating in comparison with all the good features about this service and this company. Review Source JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "iClassPro Review" May 24, 2024 4.0 Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better Review Source AL Allison L. Operations Manager Sports Used the software for: 2+ years ### "The best gymnastics gym management software out there" June 5, 2024 5.0 Pros We have been with iClass for over 15 years and it just keeps getting better and better. We recently integrated our website and got our branded app up and running with them and they have already paid for themselves! We run our entire operations with 2 locations and over 1500 families using iClass pro and we would be lost without it! We also love their support line - everyone is so helpful and they have long hours so someone is always available for you. Cons We love almost all of the features - we wish they had a better birthday party waiver system but hopefully that will be coming soon! Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro We liked the interface and features better Switched from [Zip](https://www.capterra.com/p/229012/Zip/) We used zip gym before and it was very archaic so switching over was huge and iclass just keeps getting better and better. Review Source AF Andrew F. Director Sports Used the software for: 2+ years ### "Amazing class management software" September 28, 2019 5.0 In my opinion, iClassPro is the only solution for gymnastics/sports clubs which works with the way clubs actually run their businesses. It saves us hours every day. I looked at moving software when GDPR was introduced but no other software came close in features or ease of use for the end-user (parents). I was so thankful when iClassPro became GDPR compliant. I can't imagine not using iClassPro. The customer support is super and they actually solve your problems! Pros New features and improvements appear daily. The skill tracking feature allows all staff to see your school's curriculum and follow accordingly with video demonstrations. Parent's feel engaged with your business and the App brings together all of the stand-out features to report absences, make-ups, view progress and enrol in additional camps, classes and events. Cons Focus on iOS with the apps (staff portal, check-in kiosk) when Android devices are a cheaper alternative for businesses. Initial set-up can be confusing. Needs more automation for repetitive tasks - daily/weekly reports, email/marketing for new customers or lapsed and the skill tracking notifications to families. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[EZFacility](https://www.capterra.com/p/54308/EZFacility-Club-Management/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/)[LoveAdmin](https://www.capterra.com/p/182986/LoveAdmin/)[Camp & Class Manager](https://www.capterra.com/p/115452/ACTIVE-Camps/) Reason for choosing iClassPro iClassPro was the only solution that appeared to be designed around gymnastics/sports clubs. Nearly all the other alternative products didn't cater to children or families - just adults. If they did it was clunky and an 'add-on' or work around. iClassPro was also the leader in the field with the other software copying and providing a sub-par feature. iClassPro has the best graphic design and user experience for staff and customers (parents). Review Source TW Tanaya W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro wins for Gymnastics Management Hands Down!" April 17, 2024 5.0 IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use! Pros It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding! Cons The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Monthly cost, set up ease, payment processing Review Source KH Kevin H. Owner Sports Used the software for: 2+ years ### "Review " October 4, 2019 4.0 Overall very good. New concepts are slow to roll out. Would love to fully understand what this all has to offer just haven’t had time to unpack it. Pros It takes care of the vast majority of my requirements to run my service based company. Generating NACHA is an ultimate money saver for gyms over 500 clients. Cons Wish this had a complete social networking capability bringing website, phone app, and social media together in one package. So my clients had one stop shop for information. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[SportsEngine Motion](https://www.capterra.com/p/172603/GoMotion/) Reason for choosing iClassPro 1-NACHA Jackrabbit seemed to have a little more flexibility with setup but learning a new software is cumbersome. GoMotion doesn’t have everything together yet. Forcing me to use their limited ability to meet my needs. Very credit card oriented for client payments which is costly. Also cost fluctuates and is based on my income. Which is a lose win for me as a client. Review Source GN Gelena N. Gym owner Sports Used the software for: 1-2 years ### "IClassPro NVG report" June 1, 2024 5.0 Very positive, easy to contact all our gym members with email system Pros Very easy to operate, learn, easy to control all enrollment Cons Nothing, we are happy with the program. Reason for choosing iClassPro Positive feedback, Customer support-Customer service are great to help. Review Source CJ CarrieAnn J. Education Director Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service excellence" March 31, 2025 5.0 Very helpful customer service, no matter how simple or complex the question, we are met with great grace! Pros Ability to manage everything from enrollment to payments Cons Cumbersome skill tree process, I need another lesson, maybe I’m missing something. Review Source NY Noah Y. Pool Operations Manager Sports Used the software for: 2+ years ### "10/10 Software" January 8, 2025 5.0 Wonderful, genuinely an enjoyable experience. Pros iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly. Cons There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case. Review Source AM Angela M. VP Sports Used the software for: 2+ years ### "I class pro review from Miami Hoop School" February 26, 2019 4.0 I have an overall positive experience with iclass pro and i'm not going to lie, I have explored other companies just to see if anyone offers the feature I have been talking about...and the only company that comes close is Sports Engine...they offer something similar to what I'm saying but it's not enough to change at this time, especially because I'm hoping there's SOMETHING you guys can come up with...not sure if it's possible but maybe. Pros I love the customer service. Someone is always available and my favorite feature is the online chat. I also love that they listen to our feedback and are constantly coming up with new features and improving. Cons 1)That a parent has to create an account in order to sign up for a class or a camp. In other words, If I send out an email and I write "REGISTER NOW", I want them to just be able to click the link and register by filling out a form. Customers don't want to waste any time. So I feel like we lose people because they don't want to waste time and "create an account"...So what i've done every year preparing for our big summer camp registration dates is I create a form on WIX and then parents fill out that form and then I manually transfer everything to Iclass pro which is so time consuming. We have a pretty big following on instagram, so my husband (the main trainer) will post it and do a "Swipe up"...so the parent is automatically signing up. If he were to do a "swipe up" on instagram and it leads you to a "sign in" or "create account" page...we would lose over 70% of the people who swipe up. I know this because we have tried doing that and it just doesn't get as many customers registered compared to simple registering at that exact moment. (I'm aware the parent would waste LESS time if they just signed in, but they don't want to). 2) That I have to manually bill and send statements every month and there's no way to automate the process where it's automatic. I would also love if there was an automated system that sends parents emails every other day if they owe money on their account. 3) The staff portal is not as cool or good as the Parent portal App that just came out. Review Source AR Amber R. Sales and Marketing Director Sports Used the software for: 1-2 years ### "iClassPro Sports Academy Review" April 26, 2024 4.0 Pros I like the ease of use & how easy it is to train staff on the system. It's very intuitive. Cons The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing. Review Source BG Becky G. Owner/Gymnastics Instructor Sports Used the software for: 2+ years ### "iClass Pro is easy on the eyes." October 7, 2019 4.0 I like being able to see who still owes money and how much is owed total. Emailing statements is quick and easy. I've had people not pay and then eventually quit without ever paying. But overall, I feel like this software has helped me stay on top of things. I feel I have lost less money with this software. Pros This software is really easy to use. I like how easily I can switch from students to classes and back again. Adding students and creating classes is a breeze! It is easy on the eyes, I am not straining to find things. Everything has an image to make it easy to find...a star for skill tracking, check mark for attendance, etc. I feel like the other programs out there have words everywhere. I like the images. Cons I really like the Skilling Tracking, but I do get frustrated using it. I like that I can choose between 1-5 stars. I wish I could change the color of the stars...or choose a check mark and a star (or other images, like a smiley face.) When I look at a class and their skill tracking, visually to the eye it is hard to see where they are. There are a bunch of yellow stars with numbers in them. I recently changed to two stars just to make it easier on myself. If there were different images or colors, it would be easier to see when looking at their charts who is ready to move up! Creating class is easy, but private lessons is a pain. I usually list them under camps and have to tell people they are private lessons. If someone is going to do a private lesson every Monday 3:30 - 4:00 for 8 weeks, then they can't make one...going back and changing it is a disaster. I can remove them from the camp for that one day, that is easy. But changing the price isn't as easy. This program isn't really set up for private lessons. (Or maybe Im just doing it all wrong) Reason for choosing iClassPro Price. I liked the free trial. In fact, this may have been the only program that allowed a free trial. Review Source MA Michael A. Manager Sports Used the software for: 2+ years ### "Great Company!" April 30, 2024 4.0 Love it! Wouldn't change it for anything! Pros Full scale services management. Cons Unsure... meets all our needs. Review Source AR Amy R. Gym Owner Sports Used the software for: 2+ years ### "Could do without!" July 22, 2024 5.0 Love it. Best decision we’ve made for our business management. We e been using it for 8+ years now and could do without it! Pros Ease of setup and management! Customers can register themselves. Easy to process payments and alter classes if needed. Cons After customers register, the payment process can be confusing. Sometimes they think they have already paid just by saving a card in their account. Reason for choosing iClassPro Learned about iClassPro at National Congress 8 years ago. The live demonstrations made it look easy. Review Source RM Russell M. Co-Owner / Head-Coach Sports Used the software for: 2+ years ### "Has some holes, but would highly recommend!!" October 1, 2019 5.0 Overall we are satisfied with having chosen iClassPro. Pros It is very comprehensive and covers most of the bases. It is extremely convenient to have all of our enrollment, client communication, billing and more all in one place. The customer support is excellent and they are frequently updating, fixing problems and adding new features. Billing and payment processing is highly effective. Cons There are a few holes that we would like to see filled that would help us better serve our customers. We would like to see a private lesson scheduler as there is currently not a user friendly way to set up single, one-on-one sessions with an instructor (we currently use the camp section but it is tricky and presents several issues.) There is also not a way to sell (book and charge) for a single class or single day of camp (you can set up a POS for these things but it then doesn't record the enrollment or attendance.) It would be nice to set up a price per day in camps (if there is, we haven't figured it out.) We are anxiously waiting for the kiosk app to come to Android, but are told that it is on the way. The merchant service processing fees feel a bit high, but in the end it is worth it. Would be nice if they offered reductions for long-standing or high-volume customers, but it is most likely the same anywhere. Being able to integrate a card processing service of choice would be nice, but understandably unlikely. Review Source KH Katie H. manager Recreational Facilities and Services Used the software for: 2+ years ### "good product" June 29, 2024 5.0 Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade. Pros Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit. Cons The calendar doesn't display well. Classes occurring at the same time don't show up side by side. Review Source Similar Products Featured ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.