# Page 2 | iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 2 - Reviews of iClassPro ## Showing most helpful reviews Showing 26-50 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Rajesh S. Founder owner Computer Games Used the software for: 1-2 years ### "Students, Classes, Coaches and Parents " December 26, 2025 4.0 The tool serves the purpose for end to end student management and parents interaction. It has been our primary tool to run the business. Pros Iclasspro offers a good student and class management system providing end to end view for scheduling, communication and pricing. Cons It’s not an easy tool to setup. And the first line of customer support comes across quite rigid apt stubborn. Switched from [Google Classroom](https://www.capterra.com/p/186631/Google-Classroom/) It was adopted by our Corporate. Looks better for end to end management. Review Source AF Allison F. Facility Manager Recreational Facilities and Services Used the software for: 2+ years ### "iClassPro Delivers on EVERY Level!" November 7, 2025 5.0 My experience with iClassPro has been absolutely amazing! As our gym continued to grow, iClassPro grew with us, making it incredibly easy to manage the increasing number of customers. The platform scaled effortlessly alongside our business, which made a huge difference operationally. I wouldn’t consider using any other software, and I consistently recommend iClassPro to others because it truly delivers on every level. Pros I truly can't say enough great things about iClassPro! From the moment we started using it, the experience has been nothing short of exceptional. The platform is incredibly user-friendly, making navigation and daily tasks seamless. The onboarding training was thorough and very beneficial, leaving us feeling confident and fully equipped to move forward independently with the software. One of the standout features is how iClassPro continually updates to help save time in the office. The ability to create automated workflows using Auto Pilot for billing, anniversaries, waitlists, and more is an absolute game changer! Their support resources are top-notch. Between the interactive demos, training videos, webinars, and their amazing (and very patient!) support team, you’re never left in the dark. They make sure you not only understand the software but also feel supported as they add and improve new features to the platform. The flat-rate pricing is another huge plus. It allows you to retain past families and students for future marketing effort. This especially helpful when launching new programs or events. Finally, let’s talk about the app and customer portal. These have revolutionized our registration process! Now, 90% of registrations for classes, camps, privates, parties, and more are handled directly by families, saving us a tremendous amount of time. As you can see, I truly can't say enough about iClassPro. It’s a powerful, intuitive tool that continues to evolve and will support your success every step of the way. Cons I was extremely pleased with the software. I have no complaints or cons. If anything, I know I didn't use it to its fullest. I would recommend gym owners to designate time each month to the software to get the most out of it. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro I liked how iClassPro was set up. The ease of navigating through it. I also liked it was a flat rate. That made it is to budget for. I didn't like Jack Rabbit at all. Review Source KM Kelsey M. Owner Sports Used the software for: 2+ years ### "The Best All-in-One Solution for Our Cheer Gym!" November 4, 2025 5.0 We've used iClassPro for over 5 years and it just keeps getting better. They truly listen to their customers and work to enhance the program to meet our needs. Pros iClassPro has been a game-changer for our gym! The value for our money is unbeatable as it gives us everything we need to run efficiently in one software platform. Registration is quick and simple for families using their choice of the mobile app or the customer portal, which keeps enrollment flowing smoothly. Class and student management are top-tier, making it easy to track attendance, skills, and progress. Plus, the staff portal keep our coaches organized and on schedule. It’s the best investment we’ve made for our business! Cons The Autopilot automations have saved me so much time. I’m hoping to see even more automations added in the future and look forward to the continued growth of this feature. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Jackrabbit had an outdated user interface and it felt nearly impossible to track transactions for my families. My first demo at iClassPro was exactly what I was looking for - a modern look and feel, a portal and app for my families, and a way to track attendance and skills progression for my coaches. Review Source JS Joslyn S. Recreation Manager Sports Used the software for: Less than 6 months ### "New User Review" October 22, 2025 5.0 As a new user, I have enjoyed the integration and change over, as it has simplified my job. I also love the app options for mobile devices to make tracking attendance easier. Pros I love how all of the features are really straight forward and user friendly. It has simplified our registration process and has made class sign ups a breeze for our customers. I additionally love the attendance tracker and profile picture feature. Cons Creating pricing schedules for camps and clinics can be challenging. The email blast options could use some work. As emails are commonly used, that feature could use its own tab or section on the staff portal. Review Source BB Brian B. Owner Education Management Used the software for: 2+ years ### "Owner/Partner" August 18, 2025 5.0 WE have been with iClass for over 15 years... closer to 20! I am impressed with their prompt attention to troubleshoot problems & bugs WE have had thru the years! Accessibility to your online customer support to navigate immediate needs is invaluable! THANK YOU!!! Finally the ability for our company leaders to switch between location portals & help operate separate facilities is quick & efficient! THANK YOU!!! Pros Helping operate 4 different location's enrollments, class inventory & athlete attendance alongside tracking customer retention in ONE place is aWEsome! Printing usable reports on the back side with the ability for customers to view live enrollments/availability on our website is invaluable! THANK YOU ICLASS! Cons 1/. I will be looking into the iClass payroll system THIS month! Although WE just revamped our process... I am interested in learning HOW the iClass structure aligns with current staff schedules, the ability to ADD extra team practices & staff meetings for hourly employees! 2/. I am interested in a "document upload portal," to the family account! SPECIFICALLY a secure place for doctor's documents/parent notes/emails/ etc. that can be accessed by staff & leadership securely (EX: Doctor's activity restriction/clearance & important parents emails/text message screenshots)! 3/. Sending MASS EMAILS from an iPhone seems to be a very hard process in iClass... specifically using the font updates & document attachment options! Will you help? Review Source ER Elizabeth R. VP of Admin Recreational Facilities and Services Used the software for: 2+ years ### "VP of Admin" October 23, 2025 5.0 Excellent! We’ve used it for years across multiple programs, and it is truly simplified our daily operations. From enrollment and billing to communication and attendance tracking, it keeps everything organized and efficient. The platform continues to improve, and their support team has always been responsive and easy to work with. Pros What I like most about IClass Pro is how streamlined and reliable the system is. It keeps everything in one place-attendance, billing, communication, and class scheduling - which makes managing multiple programs so much easier. It is user friendly for both staff and parents, and the customer support has always been responsive and helpful Cons Some of the setup and customization features can feel a little overwhelming at first. Once everything is configured, it runs smoothly, but it does take some time to fully understand all the capabilities and reports. Review Source TR Tiffany R. Owner Coach Sports Used the software for: 2+ years ### "We love Iclass!" July 18, 2025 5.0 Great! As I said, Customer service is top notch. The support site is great, and iclass is always adding features ! Pros The customer Service is amazing, and the features are always increasing. I love that we can chat, and email! I love the search feature, and the new audit log on the families. Cons I cant print a calendar :) Some of the reports are hard to set, to get consistent information. I also would love to set hours for staff that doesnt tie to a class. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The unlimited families capacity. I didnt want to have to remove families. Review Source JR Jeffrey R. Assistant General Manager Sports Used the software for: 2+ years ### "More Customizations and Recent Changes Without Notice" May 31, 2025 3.0 Overall experience is great. Again, I wish the reports were more customizable but they get the job done for the most part. Classes, calendar, all of that stuff works great. Pros Ease of use for scheduling and creating new accounts. Making new families, enrolling them, scheduling makeups all of that is very simple and straightforward Cons I wish there were more customization options for reports. For example, an option to only pull all active classes families are enrolled in rather than having to search for active classes within a date range. More customization for pulling reports from students, families, class tabs. The ability to pull any kind of report into the 4 offered formats. Also, for the roll sheets tab specifically, being able to have specific times selected for presets so thatyou dont have to change them everytime would be amazing. Recently, a change was made to add a captcha to the office portal when entering payment information without any advanced notice and without any notice after the change occured. With a high volume business, this adds a lot of unnecesarry time to an otherwise simple process. Review Source Response from iClassPro June 5, 2025 Hi Jeffrey, Thank you so much for your detailed feedback — we truly appreciate you taking the time to share both what’s working well and where you’d like to see improvements. You’re absolutely right to call out the recent addition of CAPTCHA at the payments screen in the Office Portal. We implemented it as a precautionary measure to enhance security, but we acknowledge that rolling it out without prior communication to all customers caused unexpected friction and impacted staff workflows. After hearing from customers like you, we’ve since reverted that change. We’re sorry for the inconvenience and truly value your insight. We also appreciate your suggestions around report and roll sheet customizations. Thanks again for trusting iClassPro and for helping us improve! — The iClassPro Team DL Dianne L. President Health, Wellness and Fitness Used the software for: 1-2 years ### "Friendly and Professional" July 18, 2025 5.0 Pros The staff is friendly and professional and will answer any question I may have to help me understand the Iclasspro program. Cons The thing I least about ICP is that you have to pay for birthday parties. This should be part of the program. Review Source AW Amanda W. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Disappointed the past few years after being a customer of 10 years" March 29, 2025 2.0 Was great in the the beginning when we started using iClass 10 years ago, but the customer service has not been the same with response to issues over the past few years. The responses are now delayed for over a week now, and the replies given are often not helpful. Also, there seems to be more constant issues with the program being down. Pros The the emails sent to parents through iClass can be seen as read or unread. Cons Too may new programs that gyms don't necessarily want/need and not making current programs work better (like still not being able to add a student to multiple waitlist at one time.) Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Previous ownership chose iClass. Current ownership did not. Review Source Response from iClassPro April 8, 2025 Hi Amanda, Thank you for being a loyal iClassPro customer for the past 10 years — we truly value your long-standing partnership and are sorry to hear that your recent experiences haven’t met your expectations. We’d love the opportunity to connect directly with you. Please do not hesitate to reach out. Thank you for your feedback — it’s what helps us grow and better serve our community. The iClassPro Team SB Samantha B. Owner Sports Used the software for: 2+ years ### "Owner at Xplosion" June 23, 2025 5.0 Wonderful, I feel heard and valued as a customer and person. I love that they are staying ahead of the times. Pros Easy to use, AMAZING customer service, I love that they try really hard to integrate customers request into the system. Cons I wish they lived closer so we could hang out LOL Love yall I dont have anything to complain about.,,,, Review Source KH Koko H. HR Director Sports Used the software for: 2+ years ### "iClassPro Delivers Again–Thoughtful Updates and Stress-Free Website Build" March 31, 2025 5.0 iClassPro has continued to elevate their product with improved features direct from their client's feedback. We have recently added the website and had a wonderful and stress free experience building it with their developers who gave us several different options and talked us through each and every detail. Pros great client management software, quick customer support, constantly listening to their clients to add new and improved features Cons Emails sent with graphics sometimes go to spam, wish there were better capabilities to craft creative emails within the program. Also wish we could use makeup tokens across different programs like camp and not just classes. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Easier userface and aesthetic. Customer support. Review Source MP Morgan P. Aquatic Coordinator Health, Wellness and Fitness Used the software for: 2+ years ### "Long time user" April 28, 2025 4.0 Overall, it is very easy to use, and the customer service is informative and very responsive. Pros I love how easy it is to set up classes and provide information to my clients. Cons I was a little upset when they started to charge for the use of appointments. Reason for choosing iClassPro This was a newer system but does not offer as many benefits. The final draw was that it does not have a good make up system for the client. Switched from [Jackrabbit Swim](https://www.capterra.com/p/172589/Jackrabbit-Swim/) This software was much easier for the staff and clients to use. Review Source JB Joanne B. Executive Director Sports Used the software for: 2+ years ### "Best Customer Service Anywhere! " June 26, 2025 5.0 I couldn't be happier! I have used this service at multiple locations for well over a decade, and recommend it highly! Pros I really like a number of the features (like skill charting, for one) - but I truly LOVE the great customer service! It's not just the best in the industry - it is, quite simply, the best! At a time when so many companies are sending their customer service departments out of the country, iClassPro has kept theirs here, which has resulted in a wonderful support system for users who have questions and want to get an accurate answer, quickly, on the first call. Cons Every now and then, it logs me out when I don't want to be logged out. I(t's a minor inconvenience, and well worth tolerating in comparison with all the good features about this service and this company. Review Source JP Josiah P. Aquatics Administrator Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro Swim School Review" April 15, 2025 5.0 Overall the software is great, it manages the students charges and families with ease. It never gives me any trouble, there are no significant bugs, and small ones get fixed once the team is notified. Pros I think IClassPro is the best software for managing a Swim School, its consistently updating with useful features, such as autopilot. This saves us administrative time, and makes life very easy. Cons I still think that its missing some key integrations features such as with banking's software's, Zapier and other things that many other software have had for years. Alternatives considered [Udio](https://www.capterra.com/p/231109/UdioSwim/) Reason for choosing iClassPro Its much cleaner in terms of user interface and also background setup. Review Source CS Corine S. Front Desk Manager Sports Used the software for: 1-2 years ### "iClassPro: User-Friendly with Some Limitations" November 7, 2025 4.0 Overall, my experience with iClassPro has been a positive one. I especially appreciate that it allows customers to manage their own accounts, which adds convenience and transparency. The support team has also been great—responsive and helpful whenever issues arise. However, one area that could be improved is the audit trail; some important details are missing, which can make tracking changes more challenging." Pros What I like most about iClassPro is that it empowers customers to manage their own accounts independently. Cons What I like least about iClassPro is that it lacks some important audit details, which can make tracking changes more difficult." Review Source KS Kandice S. Manager Recreational Facilities and Services Used the software for: 6-12 months ### "Good booking system, easy to learn" February 28, 2026 5.0 It was good, we left on a positive note and was satisfied with the product. It had more then we needed but not everything we needed. Pros Software was easy to learn, the app for parent and staff was very user friendly and easy to use. Reports were easy to access and find, customer service was prompt and onboarding sessions were easy to follow and a great tool. Cons The cost, did not have all the features that we needed for our company, scheduling classes took more time then other booking sites. Review Source CJ CarrieAnn J. Education Director Health, Wellness and Fitness Used the software for: 2+ years ### "Customer service excellence" March 31, 2025 5.0 Very helpful customer service, no matter how simple or complex the question, we are met with great grace! Pros Ability to manage everything from enrollment to payments Cons Cumbersome skill tree process, I need another lesson, maybe I’m missing something. Review Source JW Joy W. Administrator Sports Used the software for: 6-12 months ### "Suits gymnastics well" January 9, 2025 4.0 Good most things work well - issues are dealt with easily Pros Everything is in one spot. Most reports are already set up for you Cons Having to go out of screens to find out information and then go back in instead of being able to click within the screen you are in. E.g. In a student's file and parent's ask a question about another class and you have to leave what you are doing with them to find the information and then come back in - so time consuming Review Source NY Noah Y. Pool Operations Manager Sports Used the software for: 2+ years ### "10/10 Software" January 8, 2025 5.0 Wonderful, genuinely an enjoyable experience. Pros iClassPro is probably the most intuitive software I have used. Most, if not everything, is labeled well or has easily understood symbology. Any kind of creation or editing is easy and can be done in mass as well. The couple of times I've found bugs or things not work the way I thought it should, the issues were resolved quickly. Cons There are some intricacies that are a mild frustration to get around, but I think this is usually just for our use case. Review Source BB Belinda B. Admin, Reception and Special Programs Manager Sports Used the software for: 1-2 years ### "Iclass easy use" August 31, 2024 4.0 I really enjoy the challenges I have with using your system each day. Pros The support and most oof the time easy use of features. Cons Not being able to access easy use of features Switched from [LinkSquares](https://www.capterra.com/p/174081/LinkSquares/) Was out of date and iclass offered more user friendly options Review Source KH Katie H. manager Recreational Facilities and Services Used the software for: 2+ years ### "good product" June 29, 2024 5.0 Pretty good. Substitute instructor feature is nice. Interfacing with QB will be nice. Been hoping for that or an open API for over a decade. Pros Enrollment tracking. Parent portal - looks like an app, not like a web application from the 1990s like jack rabbit. Cons The calendar doesn't display well. Classes occurring at the same time don't show up side by side. Review Source CT Caleb T. Head Coach Sports Used the software for: 2+ years ### "Fantastic class management software" June 8, 2024 5.0 Overall, using iClassPro has been a great benefit for us. Customers can clearly see which classes their children are enrolled in, add medical information, and request make-up classes. The Parent Portal and associated app make it easy for them to access too. Pros iClassPro helps you organise your classes and organise your students in those classes! In addition, there are many other features to help run a business smoothly like billing customers, and distributing newsletters. Cons Some features are very useful but could be better. The skill tracking for example, is a great addition as it helps track athletes on their journey. But the skill tree can grow very quickly. Billing can be a bit complex too, as there are a lot of different billing methods. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source VL Vanessa L. Business Owner Music Used the software for: Less than 6 months ### "A well presented, ambitious class management system filled with hidden flaws" March 14, 2024 2.0 Customer service response time is great, however they are unable to provide adequate support due to the flaws in their system and setup. Pros The presentation of the Class enrolment system to the customer is really outstanding which is what attracted us to move our 1000 + clients across from our old system to this one. The online enrolment system is visually appealing, easy to navigate and smart in the way it seamlessly integrates selecting a class with creating a new customer account. The customer app is a great feature and makes it easier for customers to manage their enrolment, makeups and fees. Setup was guided by iclasspro staff which made it a lot easier to get started. New features are frequently being released which gives you hope that the software is always improving. Cons There are MANY significant, hidden flaws and technical breakdowns in Iclasspro which have really marred the use of it and have significantly impacted my business. Whilst the actual registration system, class management and roll keeping is very solid and well planned, a lot of the additional features are "half cooked" and need further development for them to be fully functional. for the price point, I was happy to pay this amount for the additional features as they are great features if they work. Given that they don't, I'm not happy with the price point. Whilst new updates are frequently released and cause some measure of excitement you soon learn that the update is just another 'half cooked' idea that needs a lot more work before it can be used properly. Technical break downs: I'm based in Australia. The payment processer integration is horrendous. Frequent outages occur particularly around the monthly payment batch processing for us or right on term upfront payment times. This means that: a. A customer thinks they have enrolled & paid - the amount shows as 'pending' on their bank statement but eventually drops off after about a week, leaving them with no enrolment and no notification of this. They then show up for a class that they thought they were enrolled in but are not. b. for existing customers we are constantly following up fees the customer thought they'd paid - but the processor had an outage at the time. Trial class / Intro offers: Iclass pro offers multiple ways for businesses to create trial bookings however none of them actually work well enough to use. This is the biggest disappointment of the entire software package, as trial bookings are key to our business growth plan. After seeing how amazing the online registration is I assumed that booking a trial would be similar. I have been waiting for 3 months for a fix for their actual trial booking process to work. Customers cannot complete checkout and they refuse to give me updates or a fix date. I have been left with having to use webforms to take trial bookings and manually transferring these to the registration program one by one. The punch pass feature: This is very poorly executed. Clunky, hard to read and follow, a new customer gets looped out of it to create an account and not brought back to the pass so gets lost. If you use recurring billing for your session classes, then this means that at checkout the punch pass requires a customer to save their payment method on file rather than just checkout. This is a massive deterrent. Also after checkout there is no prompt to book your classes - it just says 'go to account'. The Pro Shop: If you have a larger store, it takes absolutely ages to load images. Even just landing on a page with 2 options can take more than 30 seconds to load images. At checkout customers are forced to 'save card for recurring billing' if you have session classes that have recurring billing enabled. The suggestion to fix this from Iclasspro support was to turn off the force save card option for recurring billing which is completley inadequate. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing iClassPro Customer experience was superior to jackrabbit, price point was better than Mindbody Switched from [Main Street Sites](https://www.capterra.com/p/123079/MainStreetSites/) Wanted a more user friendly customer experience and app. The additional features were very appealing, and the recurring billing feature is also great. Review Source BG Brent G. COO Health, Wellness and Fitness Used the software for: 2+ years ### "iClass is Crucial to Class Management" April 22, 2024 5.0 Pros I appreciated iClassPro's user-friendly interface and intuitive features. It made it easy for us to manage our class schedules, registrations, and payments all in one place. The ability to automate certain administrative tasks, such as sending reminders and generating reports, was particularly helpful in streamlining our operations. Additionally, the customer support team was responsive and knowledgeable, providing assistance whenever we encountered any issues or had questions about the software. Cons While iClassPro offered a comprehensive set of features, the only thing I would say is that the system can run slow on some occasions. Other than that, it is has been great. Looking forward to seeing more customization options, membership plan incorporation, and more utilization options for their new automation feature. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The user interface and modernized goals this organization has. There is no doubt they are leading the pack. Review Source Similar Products Featured ## Related categories [Gymnastics](https://www.capterra.com/gymnastics-software/)[Swim School](https://www.capterra.com/swim-school-software/)[Dance Studio](https://www.capterra.com/dance-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.