# Page 3 | iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 3 - Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 3 - Reviews of iClassPro ## Showing most helpful reviews Showing 51-75 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use JL James L. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "iClassPro Review" May 24, 2024 4.0 Overall, we are extremely happy with iCP. There are several things we wish they would implement and we will continue to ask. Pros The ease of enrollment and processing is great! Parents are able to enroll, pay, request to unenroll, etc all without staff. The online portal is great for ProShop as well. Cons NO AUTOMATED BILLING! Having to manually bill is a time consuming task that should have been automated long ago. The parties function is great, however if you want to book a party that isn't set in the system for that time it is difficult and frustrating. Their roadmap is great, however, some things they say are coming have been coming for years. Be honest about your progress with things. If you want to do them, great! Just don't say that it's coming with minimal updates Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The overall UI seemed more intuitive and the customer portal looked better Review Source SS Susan S. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Couldn't run my program without it" May 30, 2024 5.0 Pros I can't imagine trying to do all of the things ICP does without a system like this in place. It keeps everything I need together. It does have a few issues every once in a while, but customer service is very responsive. Cons I often send group communications and see many people don't get them even though they are signed up to receive my emails. Same issue with group billing. Several cards just won't run when I do batch billing. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) you had a salesman at a conference and your introductory rate was really good Review Source SC Shelley C. Owner Sports Used the software for: 2+ years ### "There is more than one option out there" May 24, 2024 4.0 Better in some way than what we were using before. We've gotten so big that we really had to have software geared more specifically to gymnastics, otherwise we would've stayed with what we had. Pros Better than what we were using before and when I looked into Jack Rabbit, I was even less impressed. Cons Credit card processing fees, monthly fees, unable to use outside software to interface with processing payments, costs increasing, leasing the software instead of buying it Switched from [Zip](https://www.capterra.com/p/229012/Zip/) Because we were trying to make it easier to merge with another gym Review Source KC Kent C. CFO Recreational Facilities and Services Used the software for: 2+ years ### "Credit card processing fees" May 24, 2024 3.0 I would say a i class is good minus credit card processing your force to use Pros Great software for gymnastics great financial system to track progress Cons I don’t like how they pigeon hole you into using their credit card processing it’s overpriced when there’s many other processors out there that are cheaper and I hear they’re raising the rights again Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) I like as class pro platform better but I hate their credit card processing fees Review Source KD Kaleigh D. Owner Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customers " June 5, 2024 4.0 Overall, we are very pleased with iclass! Pros We love the many options available to us and our customers. We love the branding, the easy of use, and the customer service is top notch! Cons We wish there was more freedom within the functions when it comes to settings and setting up classes/camps/charging cards. We also wish the CC processing fees weren't so high. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source BS Brad S. Owner Operator Sports Used the software for: 2+ years ### "Could Not Do It Without Iclasspro" June 6, 2024 5.0 Pros The ease of learning to navigate the system is one of the most crucial pros of iclasspro Cons The many drop down menus to one specific function can be confusing to find initially. Reason for choosing iClassPro The functions offered from iclasspro was more important than the lower cost of the other products. Review Source MK Morgan K. Owner Sports Used the software for: 2+ years ### "iClassPro is one of our best employees!" June 5, 2024 5.0 Great customer service and continued product evolution Pros The new autopilot feature has simplified the customer communication process. Cons There are several features we would still like to see developed. Alternatives considered [Jackrabbit Dance](https://www.capterra.com/p/93349/Jackrabbit-Dance/) Reason for choosing iClassPro More familiar with iClass and like the product interface for customers. Switched from [QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/) IClass is much simpler for tracking enrollment. We still use QB for accounting. Review Source MY Megan Y. Owner Sports Used the software for: 2+ years ### "Sharks iclasspro" June 5, 2024 5.0 Great. I have referred Iclasspro to multiple large cheer gyms and got them to buy in. Pros Easy to use at the time it was $40/month Cons Credit card fees and you can’t send large files in email and no pics in text messages Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Review Source TK Traci K. Owner Sports Used the software for: 2+ years ### "I love iClass" June 5, 2024 5.0 Wonderful experience & I love being able to call and ask questions at any time with great feedback! Pros Customer support is great. They are very helpful & never make you feel dumb. Cons Not much of anything. There’s a few features that maybe iClass can’t do but it constantly improves & is always adding new or improved features. Review Source CC Camille C. Director Sports Used the software for: 2+ years ### "Best one ever!" June 6, 2024 5.0 Pros It is a lifesaver! I use iClassPro every day for our company. It is easy going, practical and very handy! Cons The price at first, but after noticing how much I would use it, that was a no-brainer. Review Source ES Ellen S. General Gym Manager Consumer Services Used the software for: 2+ years ### "iClassPro, the backbone of our service business' needs" June 6, 2024 4.0 Great support, if we need something there is always someone who reaches out right away, so we know they received and that they are working on a solution. Pros Ease to learn and navigate, there are a multitude of reports we can produce, they are always evolving and improving systems. Listen to their customers and make changes and updates as needed. Cons When it's down, we literally cannot work. Switched from [CVS](https://www.capterra.com/p/235531/CVS/) Very antiquated and cumbersome. Only the bookkeeper could use it. Review Source TM Tiffany M. Program Director Sports Used the software for: 2+ years ### "Amazing Program " June 6, 2024 5.0 Pros I genuinely love everything about iClassPro, the service and customer support is outstanding. Cons I have no cons to share. The program and staff are so helpful and kind. Review Source KK Kelsey K. Executive Director Sports Used the software for: 2+ years ### "10/10 Highly Recommend " June 5, 2024 5.0 Amazing!!! The customer service is on point. Pros Very user friendly, reliable and GREAT customer service. Cons No complaints. It is a very user friendly program. Review Source CW Courtney W. Operations Manager Individual & Family Services Used the software for: 2+ years ### "iclass is simply the best for all Fitness and Gymnastics Management" April 26, 2024 5.0 I have had a great experience with iclass. All customer service encounters have been helpful, guides and resources are great and overall programming is straightforward and constantly updating with great features! Pros iclassPro is designed simply and efficiently. This makes it easy for everyone to use. From Instructors, front end and management it helps streamline multiple processes in a few easy steps. Cons The invoicing system. I would love to be able to customize individual invoices and send them directly through iclass. Being able to add an invoice number or add specific services and change pricing amounts would be so helpful to our services. I would also love to see a training on basics of iclass and how to use all functions from a basics training level for new staff to get an overview. Reason for choosing iClassPro We considered staying with Mindbody or Vagaro Switched from [Mindbody](https://www.capterra.com/p/40229/MINDBODY/) More functional use for our business needs servicing Gymnastics and Fitness Review Source SH Samantha H. Assistant Manager Sporting Goods Used the software for: 1-2 years ### "Swim School Approved" June 5, 2024 5.0 Pros Easy sign up process. The reports and Ledgers are great options. Cons Can't consolidate all of the camps we have created with instructors and students. Review Source KZ Karim Z. Owner Recreational Facilities and Services Used the software for: 2+ years ### "Excellent Class Registration Software!" May 21, 2024 5.0 Pros Ease of use, great support team, numerous features released every quarter, modern Cons Open Integrations, and thats about it. We're very please with this product! Review Source AR Amber R. Sales and Marketing Director Sports Used the software for: 1-2 years ### "iClassPro Sports Academy Review" April 26, 2024 4.0 Pros I like the ease of use & how easy it is to train staff on the system. It's very intuitive. Cons The reporting feature of iClassPro is very detailed, but it can be extremely difficult to pull what you want & can take a long time to figure out what some of the filters mean. I wish there was more reporting on email open rates as well. More reporting for Sales & Marketing would be very helpful as there are really only a few reports that directly relate to marketing. Review Source BG Brent G. COO Health, Wellness and Fitness Used the software for: 2+ years ### "iClass is Crucial to Class Management" April 22, 2024 5.0 Pros I appreciated iClassPro's user-friendly interface and intuitive features. It made it easy for us to manage our class schedules, registrations, and payments all in one place. The ability to automate certain administrative tasks, such as sending reminders and generating reports, was particularly helpful in streamlining our operations. Additionally, the customer support team was responsive and knowledgeable, providing assistance whenever we encountered any issues or had questions about the software. Cons While iClassPro offered a comprehensive set of features, the only thing I would say is that the system can run slow on some occasions. Other than that, it is has been great. Looking forward to seeing more customization options, membership plan incorporation, and more utilization options for their new automation feature. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro The user interface and modernized goals this organization has. There is no doubt they are leading the pack. Review Source JC Jacquelyn C. Director Manager Sports Used the software for: 2+ years ### "Overall Program Review" April 13, 2024 4.0 In the beginning, no bad experiences. Started out nice and easy to use with user guide to refer to. Then, multiple changes came, where everything changed and I tossed the user guide out as the changes came every day and were very hard to follow. Pros Your staff is always pleasant and the basic iClassPro program is good. Cons There is constant change is how things are done, making it hard to teach to staff. In asking for something I feel is important, it takes a long time for it to change, if it changes at all, ie: formatting phone numbers and names. Sometimes the updates you do actually make things more difficult, with multiple changes that are the same as what we have, but just like extra ways to do things. The support system is basically good, your techs are always very sweet but there have been 2 things, you were not able to fix and so I'm just stuck with glitches, ets. Reason for choosing iClassPro It seemed to have more of what we needed at the time Switched from [Gym Assistant](https://www.capterra.com/p/42753/Gym-Assistant/) iClass just seemed easier than what we were using and there was a user guide you could refer to and things went well at that time. Review Source MA Michael A. Manager Sports Used the software for: 2+ years ### "Great Company!" April 30, 2024 4.0 Love it! Wouldn't change it for anything! Pros Full scale services management. Cons Unsure... meets all our needs. Review Source CJ Christian J. COO Education Management Used the software for: 2+ years ### "Great scheduling tool" June 5, 2024 5.0 Pros We have complicated schedules and it was the best product we could find for the task Cons Wish it integrated better with other software (CRM’s) Review Source JO Jen O. Operations Manager Recreational Facilities and Services Used the software for: 2+ years ### "Excellent class management system" April 26, 2024 5.0 Overall our experience with I-class is a positive one. The set up process was easy and the software is easy to use and is an excellent class management system. A+ customer service! Pros Their customer service is always friendly and helpful. The registration and management of classes is easy as is the billing processes, and booking of parties. I also like that they are always looking at ways to improve and adding in new features to enhance the program. Cons Some of the reports don't give what we are looking for sometimes, and would love to see a feature for when someone is out for an Injury. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Liked the interface better, and it seemed more user friendly. Review Source MB Mila B. Owner Sports Used the software for: 1-2 years ### "Iclass pro is my go to" April 23, 2024 5.0 Overall, I love using iClass Pro because it is user-friendly. I am a cashless facility so I love how I can take payments online. Branding is important to me so being able to customize the parent portal is a great feature as well. Pros I like how easy it is to use iClass pro on the administrative side as well as the customer side. Cons Setting up classes and camps can be time-consuming because there are so many steps you have to go through before it is all set. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro A class pro seemed more user-friendly in my opinion Review Source ST Summer T. Office Manager Sports Used the software for: 2+ years ### "Would sign up again and again" April 26, 2024 5.0 Pros I like that they do webinars when they release new features to show clients how to use them. I like that they have an easily accessible support team via online chat, email or phone. I like that they have a way to request features to add. Cons I don't like that the chat is sometimes offline during business hours. I also don't like that it sometimes takes years to implement a new feature request. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro iClassPro had more features that we could use. Review Source TW Tanaya W. Owner Recreational Facilities and Services Used the software for: 2+ years ### "IClassPro wins for Gymnastics Management Hands Down!" April 17, 2024 5.0 IClassPro wind hands down for your gym management software! Less expensive. Great people. Easy to use! Pros It is the easiest to navigate and user friendly for both the staff and customers. Their customer service is outstanding! Cons The appointments feature for private lessons and their parties feature are still not as easy to navigate and connected to the other pages as much as I am used to. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Monthly cost, set up ease, payment processing Review Source Similar Products Featured