# Page 6 | iClassPro Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 6 - Is iClassPro the right Swim School solution for you? Explore 477 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127097/iClassPro/reviews --- iClassPro 4.5 (477) [View alternatives](https://www.capterra.com/p/127097/iClassPro/alternatives/) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated April 15th, 2026 # Page 6 - Reviews of iClassPro ## Showing most helpful reviews Showing 126-150 of 477 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use LR Laureen R. Coach Sports Used the software for: 2+ years ### "iClassPro" September 17, 2020 5.0 So far the experience has been very positive. Again, it's easy to use and is a great asset to class organization, taking roll, recording future absences and utilizing notes. Pros The software has a quite a few pros. It connects seamlessly with the parent portal and there are very few crashes. Pulling reports is easy and you can pull a report for almost everything that you need. Creating new classes, events or adding new families is quick and updating or editing new information is easy. Cons Although crashes are rare, when a functionality is not working, it's usually something pretty significant such as payments via credit card or events showing online. iClassPro customer support is quick to fix those issues. Review Source KO Kobe O. Owner/Manager Sports Used the software for: 1-2 years ### "Gravity Gym" September 26, 2019 4.0 Pros Online booking system is awesome, when it works. Don't like how often we have errors with the payment processing and we are charged every time. Having a partnership with an Australian gateway would be beneficial to Australian user as we can contact them directly. Cons Customer service is only available during USA business hours. Not easily adaptable to Australian services. Alot of Australian gymnastics centres use it, but some processes are not suited to our way of scheduling. The party section does not link to the customers account well. There is no way of telling what date the party is on, by looking at the customer financial section, you have to search the party section. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/)[The Studio Director](https://www.capterra.com/p/92419/The-Studio-Director/)[Mindbody](https://www.capterra.com/p/40229/MINDBODY/) Reason for choosing iClassPro Seemed to cover all our needs at the time Review Source Elan C. Principal Brand Associate, Home Loans Financial Services Used the software for: I used a free trial ### "A+ Experience " February 19, 2019 5.0 The software is fantastic, but in my humble opinion, iClassPro’s biggest strength is their customer service. My sales rep, Preston, is professional, always accessible for questions (and I have had many), and extremely knowledgeable about the software. He has patiently walked me through every conceivable scenario my business might have, and he always follows up to make sure I’m feeling confident in mastering what he’s shown me. I’ve had a nothing-but-positive experience with the product and with the company. Pros More than anything, I love the beautiful customer experience the software provides. As a business that offers classes for children, I want to make sure that enrollment and week-to-week account management isn’t too complicated for my customers (who are busy parents). The software is visually appealing, integrates nicely with my own website, and is easy to use. Love it! Cons It didn’t have all the functionality I need for my business, but for that, I would probably need to have something custom created. There were, however, very functional workarounds that my sales rep walked me through. That was really appreciated! Review Source SP Stephanie P. Owner Sports Used the software for: 2+ years ### "Works pretty well" October 2, 2019 5.0 We love using it, we love all of the updates, easy for the coaches to use. Pros I love that this company is constantly improving the software. I love the ease of use for the attendance tracker and skill achievement tracker. Cons I wish that the achievement tracker was not so complicated to set up. Switched from [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) We've used both jackrabbit and iclasspro. We switched to iclasspro because they are constantly working to keep up with the latest technology, the ease of use, better tech support, and the professional appearance of the parent portal. Review Source TE Toni E. General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Happy Customer" February 21, 2019 4.0 My experience, like I shared before is you listen to the customers! Since we started using iclass, I believe 6 years ago, you have made SO MANY great improvements. You have several different kinds of organizations that you are working with but you have created iclass in a way that it can cater to all. I started iclass with our gymnastics club and this last year we purchased a dance studio and I had them move their current software to iclass and it works great for them as well. Pros Easy to use, love it prorates for you, love the online enrollment process, love that your customer service is knowledgeable and helpful, love that you continue to REALLY update things and not just say for years this will be updated and it doesn't change. This was my experience with the last software company we used. When I found out iclass already had the functions they claimed were coming, I was sold on iclass! Cons Not really a way, that I am aware of, to make families that have not been "active" for a while be removed from day to day database. Review Source SS Scott S. Owner Sports Used the software for: 1-2 years ### "Happy with this program" February 19, 2019 5.0 Pros Coming from a program that didn't offer everything Iclass does we have been very happy with this program. We like the different reports and the ease at getting to them. Taking attendance is a breeze. Communicating with staff through the program is great. Also being able to mass email the classes is a great asset. Cons We find we have to enter notes twice when we update our wait list kids. When we are on the dashboard and click on our wait list box we are only given the option to update the child's notes and it would be great to click on the child and it take you directly to the parents page. Having notes in two spots can get a little crazy. We have quite a few students who are from split households that split the tuition payments and both want to save a card on file to be drafted but we only have the option to save one card so each month we are trying to get in touch with the other parent to pay the tuition balance. We may not have figured out how to do this but it would be nice program in gym closed dates like for certain holidays. Review Source LL Letisha L. Owner at Eastside Edge Cheer Health, Wellness and Fitness Used the software for: 1-2 years ### "Overall review for small business" September 26, 2019 5.0 I am using the system for attendance, coach check in, adding and dropping classes as well as all my billing needs. I use the reports for my financial accounting. I have found all of the options available super helpful in running my business. Pros I own a small business and really enjoy using this product. I like the ease of use for my needs. The application is affordable as well. Customer service is on point and there to answer questions as I need as well. Cons I would like to be able to pinpoint and choose the specific billing item when I go into the automatic billing when I charge from the customer merchant accounts. Reason for choosing iClassPro I found this system easier to use for me over the alternate choices, and it met my needs. Review Source Jordan J. P. Personal Trainer/Service Expert Health, Wellness and Fitness Used the software for: 1-2 years ### "Reliable Method To Collect Payment" December 4, 2019 4.0 Members pay on the spot. This saves time. We do not need to bill accounts. Members pay with payment of their choice. Easy to use system. Pros I use this software for membership dues, individual personal training sessions, and individual guest workouts. Members use payment methods such as Visa, MasterCard, AMEX, Discover, Apple Pay, Android Pay, etc. Cons Sometimes parents want to split payment with 2 different accounts. There is not a way to pay with 2 different accounts. This would be beneficial. Review Source PT Preston T. Owner Sports Used the software for: Less than 6 months ### "Needs more for todays marketing" October 2, 2019 4.0 Pros I like the interface and how clean it is to get to where you need to go. I also really enjoy the kiosk features. Cons I think there should be some more customizable options for the portal when it comes to branding. We should also be able to past or use a facebook pixel and Google analytics to track the checkout process so we can re-target some of our customers and clients through todays Marketing avenues. Party portal needs to re-thought in how its filtered through time slots and such. Its hard to schedule certain time slots and if not reserved I make no money. It would be nice to have times throughout a set time that is chosen that parents could choose and than that blocks out any classes from showing that might not meet certain times available. For instance if I have a 2.5 hour time slot set for 6-8:30 on Friday but yet on Thursday night no one has reserved that. I would like a parent that may wanna do a 1.5 hour or even 2 hour time slot birthday to be able to reserve that time and than it would remove the 2.5 hour after. More freedom I guess. Also Promo codes should be able to be uses in Party. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Pricing structure and interface layout Review Source RS Ruth S. Owner Education Management Used the software for: 6-12 months ### "Iclass Pro for everybody" February 22, 2019 5.0 The most valuable asset to iclass is the customer service. As a very green business owner and even less experienced with this type of software, I know an agent is just a phone call away. Every time I call, and ask the simplest of questions or how to do a typical transaction, the agent is able to WALK ME through it, step by step and click by click. I always end up apologizing if our phone call takes 3 seconds for them to answer a question of the most obvious operation OR for the very many questions I asked of them during a 20-minute tutorial on how to create a report or process a partial refund. I LOVE THIS! The fact that iclass staff does not assume everyone knows their way around a browser and their unlimited patience with new customers is UNRIVALED by any of the other services I employ as a business owner. Pros I am a new business owner and received a recommendation to use iclass pro from another colleague. My business is small so I am only using the service for its convenience and with very basic settings. But what I like about it is that once I grow, it will be ready for me. It's like, I am using 50% of the services, and once I need the other half, I will be able to access and benefit. Cons Since I am a new user, the learning curve has been pretty steep. There is SO much to learn to do and the software requires lots of details I don't know right away some times. Review Source VS Valentina S. Owner Sports Used the software for: 2+ years ### "iClass review " October 1, 2019 4.0 Even though iclass charge a lot of money for a merchant account, chargebacks are a real nightmare. No matter how correct you are, if you have proof of charges or not, unlike other merchants, they just don't want to deal with it. If you do not agree with chargeback they advise you to go to arbitration or if you don't want to spend $250 on arbitration, they advise you to accept the chargeback and work directly with the customer on the payment arrangements. Pros Easy to use. Class schedule, emailing customers. Cons Not all reports are useful. Merchant account. Alternatives considered [SalesRabbit](https://www.capterra.com/p/157329/Sales-Rabbit/) Reason for choosing iClassPro Pricing. Review Source MV MIchael V. Owner Sports Used the software for: 2+ years ### "Best Class Management Software I have used" October 7, 2019 5.0 I have used several class management software in the past (4 different ones) iClass Pro is by far the best, and easiest I have used, and able to handle online payment, sign up etc. Pros Ease of navigation Don't pay for students that aren't enrolled. It is a flat monthly fee. Able to book classes, parties, and other events online. Personalize the parent portal to my company Cons I am color blind, so the use of green and red for payments owed is difficult for me, however, that is why I have office staff. :) Reason for choosing iClassPro Cost, ease of use, online compatibility, not having to pay for "archived" customers. Review Source SC Sonya C. Office Manager Sports Used the software for: 2+ years ### "Review from a Gymnastics Gym" September 26, 2019 5.0 Overall everything has been positive. When we have had issues they get corrected pretty quickly and the system seems to be more consistent over time. Pros I like the way it is integrated with the coaches roll sheets and skill charts. I also love that it is a live system that parents can enroll through from home. Cons A smoother transition between athletes and classes when checking class availability. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro It has been so long I honestly cannot remember. Review Source DD David D. Owner Sports Used the software for: 2+ years ### "User-Friendly, invaluable and aesthetically pleasing" October 1, 2019 5.0 Overall it has been wonderful from day 1. Had a 1 on 1 phone call to get everything setup as well as follow-up calls. Custom service response time is always prompt and helpful. Price point was a bit higher at the beginning for a startup but is well worth the value. Pros Love the the parent portal, the statistical reporting and ease of use and setup Cons I would like to be able to customize the class certificates for a more personalized design. I would also like to be able to create some custom forms or edit the templates. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Visual appeal and ease of use Review Source VR Verified Reviewer Administrative Assistant Sports Used the software for: 2+ years ### "A Great Organizational Tool" February 20, 2019 5.0 Pros The software is easy to use, and train new users on the basics very quickly. It is very organized and customer support is available if you do ever have questions. Cons Sometimes the updates that occur are not clear or mess with our company's current set up so we have to change or readjust for that. Review Source SR Shaunna R. General Manager Sports Used the software for: 1-2 years ### "Great Service!" October 14, 2019 5.0 We have loved all that it has to offer. We have been with 3 other companies in the past and this is by far the best priced, and has the greatest features! Trust me when I say I scout out all the time and have yet to find something as good as or better. These guys are the best in the business and we have been very happy with them every step of the way! Pros Very responsive when we have needed help. Very easy to train new staff on and easy to use. Love that it gives our parents some freedom to make changes to their accounts. Cons I wish they had a sub feature for replacement teachers, but I know they are working on it. Also, wish you could have more than 1 card on file, for parents who split payment. Reason for choosing iClassPro For the reasons stated above in why we made the switch. Price was a huge factor, then functionality. Review Source LM Laura M. Office Manager Sports Used the software for: 2+ years ### "iClassPro value" October 7, 2019 4.0 The ability to have everything online and accessible from anywhere is the most valuable. Allowing sign-ups online was a huge business increase. Pros Ability to navigate the site. Ability to get to clients, students and classes multiple ways. Ease of adding charges to accounts. Cons Lack of report filter options. Party pro is not fully integrated - can't save credit cards from parent portal. Alternatives considered [Jackrabbit Gymnastics](https://www.capterra.com/p/172591/Jackrabbit-Gymnastics/) Reason for choosing iClassPro Overall look of iClassPro and ease of moving around the program. Review Source FR Frankie R. Instructor Sports Used the software for: 2+ years ### "AMAZING!" April 9, 2020 5.0 Absolutely amazing and would recommend to anyone looking for a professional and organized program. Pros Iclass Pro is an amazing company! I have used them for about 8 years and they never disappointed me! Price is great, especially for a small business or someone just starting out. They are constantly updating and improving their software that’s available for no extra charge. When you call, you speak to a person and it’s usually the same person which is nice. Super friendly and helpful!! Cons I really don’t feel like there are any cons. There are some things I would like to see implemented such as a “substitute” for scheduling but they are open to ideas and constantly making their program better. Review Source Eric W. CEO and Founder Entertainment Used the software for: 2+ years ### "We are Satisfied" February 19, 2019 4.0 Pros THere are several reports that we like to use for tracking business statistics. I like how you do not have a client limit and that there is no tiered pricing structure. Cons It seems to run slow at times. We would also like it to have a better way to filter the accounts based on balances. Review Source JB Jessica B. Treasurer Education Management Used the software for: 2+ years ### "Solid infrastructure, great customer support" October 14, 2019 4.0 Pros The iClassPro infrastructure makes it fairly easy to manage our program - everything from the enrollment to billing to ongoing correspondence with families. The UX is mostly intuitive and the user prompts are helpful to guide you along any given process. I've also really been impressed by the customer support - the online chat feature as well as the email/phone support is best in class. Cons Our program may be unique in that families apply but have to be accepted - we'd love to manage this through iclasspro but haven't found a way to enable a families to enter their info without having full exposure/admission to the program (systematically). We've also had some issues with the mobile experience, specifically sending emails to our full population from a mobile device. Review Source CC Christy C. co owner Sports Used the software for: 2+ years ### "Excellent Software" February 26, 2019 5.0 I have had a great experience with IClassPro. Their staff is always quick to answer all of my questions and suggestions. Pros IClassPro is very user friendly. I have used this program for many years . IClassPro has made it easy for our customers to register and pay for the classes that they want on their own time. The dashboard on the home page is helpful by showing the number of current enrollments, a comparison to the past month of enrollments, and number of wait list students. I also love the staff features. Our staff members clock in and out daily through IClassPro Time Clock using their phone. They, also, take class attendance and do evaluations through their phone. They don't have to carry a folder of rolls. they keep their phone in their pocket until they need to take roll or do an evaluation. Cons Pulling a report can be a little challenging due to filters or past classes. Review Source JD Jason D. Owner/Manager Arts and Crafts Used the software for: 2+ years ### "Lots of Features, Easy to Use, Affordable Solution for Class Management" February 22, 2019 5.0 Our art & music studio has been using iClassPro since 2016. Before that we were using an in-house solution and were not able to offer online registration or mobile attendance tracking. After pricing and demoing different cloud based solutions, iClassPro was the most affordable choice. iClassPro has streamlined our administrative processes resulting in fewer hours spent by our staff completing registration, scheduling and payments tasks and has become an essential tool for our business. Pros Very easy to use. Online registration is simple and easy to use for customers. Integrated merchant gateway eliminates double entry errors. Mobile attendance app is amazing for tracking attendance for multiple instructors. Financial reports saves time and errors on accounting tasks. Cons In the beginning of using iClassPro there were a few features missing that required a work-around. Since then those features plus new features have been added through their continuous updates. Review Source MF Mark F. Director Sports Used the software for: 2+ years ### "iClassPro" October 14, 2019 4.0 The email blast feature is really helpful to let our families know what is going on or to send newsletters. Being able to send families a statement is really great as well. Pros Easy to use, quite reliable and a really fitting software for our Gymnastics programs. Cons Constant logging out after 10 minutes of no use, difficulty to contact Customer Service as we are on Australian Eastern Standard time and they are on US time. Had a few issues previously with deleted families that we had not deleted but went missing from the database, which was never resolved from iClass' end. Reason for choosing iClassPro The features iclass offers worked really well in line with how we set up our classes, families, programs etc. Review Source VR Verified Reviewer Coach Professional Training & Coaching Used the software for: 2+ years ### "Always something new!" April 21, 2020 5.0 Able to communicate with clients and keep everything in one place. Pros They are always updating and upgrading features. It's already a good program and then you sign on and find even more! Cons There are some features that can be added, but they are already working on those improvements as we type. Review Source KT Kathy T. Owner Fine Art Used the software for: 2+ years ### "Nice product, recent changes are causing some issues" February 19, 2019 5.0 Overall, we've been very happy. There are a few reporting features that we'd love to see implemented at some point, but overall the program works well for us. Pros We've been using iClass for quite a few years now. It has served our purposes well and we have been able to look at our data relatively easily for analysis. Cons Recently, there were some new features added that we cannot access unless we are using the credit card processor contracted through iClass. While I understand that this is a security feature, we had recently renegotiated our own processing through our bank and got some really excellent terms. I am not willing to go back to by bank and back out of that deal in order to have access to the new features. I am disappointed with iClass for making a choice that locks us into one processor. That was something that made me choose iClass in the first place. Review Source Similar Products Featured ## Related categories [Gymnastics](https://www.capterra.com/gymnastics-software/)[Swim School](https://www.capterra.com/swim-school-software/)[Dance Studio](https://www.capterra.com/dance-studio-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.