Who Uses This Software?

Local Government Parks and Recreation Departments


Average Ratings

20 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 5 / 5
    Customer Service

Product Details

  • Free Trial
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • CivicPlus
  • www.rec1.com
  • Founded 2007
  • United States

About CivicRec

CivicRec is an industry leader in Local Government parks and recreation management software. Providing an interface that is easy to use for both staff & citizens, there are robust tools for managing activities, facilities, and point-of-sale transactions with integrated functionality to manage memberships, instructors, sports leagues, and ticketing. CivicRec is the complete solution needed to run an efficient organization. All modules & future releases are included.


CivicRec Features

  • Billing & Invoicing
  • Check-in / Check-Out
  • Child Care
  • Contract Management
  • Employee Management
  • Event Management
  • Facility Management
  • League / Team Management
  • Membership Management
  • Registration Management
  • Rental Management

CivicRec Reviews Recently Reviewed!

Excellent software system!

Aug 30, 2017
5/5
Overall
3 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Likelihood to Recommend: 10.0/10 Not
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Pros: Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." .

Cons: The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports.

Overall: First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park.

Vendor Response

by CivicPlus on August 31, 2017

Hi Lori! Thank you so much for taking the time to leave a review of CivicRec. We're glad that you have found our support team (Kudos to Zarah and Laura!) to be responsive when you need it!

Rec1 has been a phenomenal company to work with since 2012!

Aug 28, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Rec1 is extremely user friendly. It is easy to set up programs and memberships, as well as train new employees on POS. The customer service is second to none. All of the programs ands activities then sync to our website. The user essentially sees what we see when registering.

Cons: It would be nice to receive better reports to better track crucial analytics in regards to our memberships and demographics.

Vendor Response

by CivicPlus on August 30, 2017

We have been so pleased to be working with WECMRD for the past 5 years! Thanks for being one of our most loyal clients!

Pleasant to work with and surprisingly flexible tools

Aug 28, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I like how simple it is to organize events and activities, and how easily it can be modified on the fly, I also enjoy how quickly you can organize lists and sign in sheets using the reports tab, as well as how easy to contact every one in an activity.

Cons: Sometimes the software can be a little confusing at first glance, but once you look through the help or speak with customer support they easily explain the system in a way that becomes much easier to grasp.

Overall: easily organizes our events and activities.

Vendor Response

by CivicPlus on August 30, 2017

Thanks, Jorge for taking the time to share your review of CivicRec! We're glad you have found our tools quick, easy, and flexible for the Town of Dover!

No more paper forms for program registration! Excellent support staff!

Jul 19, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: CivicRec is always evolving to keep up with our needs. Support staff goes above and beyond to answer questions and solve issues that come up in a timely manner.

Cons: No software is perfect, and no software perfectly fits our needs, but CivicRec has been a good fit for us since 2011.

Overall: No more paper registrations! Transactions are quick and simple. Flexibility in programming activities. Excellent support staff who seem more like friends.

Vendor Response

by CivicPlus on July 21, 2017

Thanks, Jill! We are glad we could fit your needs!

Rec1 is a useful software for our organization. The interface is very friendly and easy to pick up.

Jul 13, 2017
3/5
Overall
5 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support

Pros: -easy user interface
- wide variety of functions
-customer service is excellent. I email rec1 support once or twice a week with new issues or concerns and the same day they always get back to me with some information

Cons: -lack on inventory checkout function
- sign in sheets
- inability to develop our own interface that would be more beneficial to our specific organization.

Vendor Response

by CivicPlus on July 19, 2017

Hi Shadi, We're glad that you have found the interface very user-friendly! Thanks for your feedback!

Customer Support is top of the line and software is constantly improving.

Jul 13, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Cons: When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Overall: It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Overall this company has been really good to work with.

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Relatively easy to use and new/updated features are always being added. Support team has been AWESOME!!!!

Cons: Wish there was a little more detailed explanation of how to do certain functions. There are some functions that operate one way on one screen and different on another screen.

Overall: It allows us to keep track of our building and pavilion rentals, register our sports programs, keep track of our concessions, and many other things.

Vendor Response

by CivicPlus on July 13, 2017

Thanks for the review, Laura! We love hearing from our clients and their favorite features!

Rec1 has been a great software to help us meet all of our registration, event, and POS needs!

Jul 13, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The software is user-friendly and easy to get acclimated with. Each area that we use most often (registration for classes or events, Point of Sale transactions, calendar updating, financial reports) are all easy to understand and navigate.

Cons: There are certain occasions where we will begin to put in a rental but need to back out or cancel, and upon attempting this are told that it cannot be done because there are active transactions associated with it. This is not a major problem but more so a minor inconvenience. One other small item I've noticed is that sometimes when going to give a refund the default method is "user credit" rather than the method they paid with.

Vendor Response

by CivicPlus on July 13, 2017

Thanks, Philip! We're glad to hear that CivicRec/Rec1 has been able to meet the City of Brookhaven's Parks and Rec needs!

Awesome

May 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The outstanding customer service! And the fact that they have a spell check feature in their feedback :)

Cons: You can tell they limit the "back end" capability for ease of use. And the fact that they have a minimum amount of characters for their feedback :)

Overall: Online registrations / booking, along with being able to access it from your phone

Vendor Response

by CivicPlus on May 04, 2017

Thanks, Grant!

Great Company

Feb 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: I have been with Rec1 for five years. It's a solid company that still has a person touch with all of its customers. I highly recommend them.

New to online registration

Jan 04, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Very easy to setup and use. Once a program is setup in the system, it is easy to close for other similar programs.

Cons: There are some things that have caused issues with the way we handle our "age matrix" when determining what age group a child should play in.

Overall: Our Park and Rec Dept. was new to online registration, and we looked at many options. Most companies couldn't do what we wanted to do. Rec1 not only met our expectations, they have exceeded them. When there is a small issue that comes up, customer service is very quick to reply and find and answer. We have been very pleased with the Rec1 service!

Recommendations to other buyers: So far, it's been perfect for what we needed.

Gwesome Software with Continual Development

Dec 13, 2016
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use.

A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Cons: Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Overall: We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use.

A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Overall I'd give this software 4.8/5 stars

Vendor Response

by CivicPlus on December 13, 2016

Thank you, Todd! It's our pleasure to work with you and the City of Rexburg!

Easy to use product. Customer Service is excellent

May 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Program is easy to use. Customer service is very supportive and quick to respond to questions or concerns.

Johns Creek Recreation & Parks Division

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Just wanted to say that Rec1 has worked out great for our Recreation & Parks Division. Now that we are using Rec1, we can track everything that is happening in our park system. Whether is a class, special event or facility rental, our staff is able to easily track all of our transactions with a couple clicks.
Our customers love being able to shop online for our classes and facility rentals. And Rec1's customer service is always quick to respond and address our needs/concerns.
One of the best things about Rec1 is the software is constantly evolving and improving to meet the needs of our park users and the Recreation & Parks Professionals that are "in the trenches". I definitely recommend Rec1 to any Department that is looking for online registration solutions.

It's taken WORK to adapt to childcare but we've made it successful!!!!!

Mar 31, 2016
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Considering the software is intended for Recreation Programs it has taken a bit of work to adapt it to a childcare program. Rec1 Customer Service has been excellent to work with as they were presented with scenarios they weren't familiar with and then had to figure out IF the software could "do" what we were asking it to do. Parents are able to pay online and that is a big help.
In childcare we are required to have a lot of information and a lot of options that seems too much for the software to handle.
The software isn't a perfect fit, but it's working!

Customer Services is the best!

Mar 31, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Staff is friendly, specific, quick to respond, and always there to help.
Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best. I would highly recommend this product.

Intuitive, User Friendly, Affordable, Wonderful Staff Support

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: After experiencing several different software's and researching several more, Rec1 is clearly the overall best option for organizations of all sizes. Rec1 gives you the ability to do as much, or as little as you wish to do. The software is clear and easy to use, yet has the ability to do all that we need - for a very affordable cost, and that is beyond compare!

Our transition was from paper to Rec1 - and it went wonderfully!

The staff are very responsive and personable. They truly care about making our experience successful.

Overall - a great software, and a great company!

Easy to use and Excellent Service

Jan 13, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We switched to REC1 about about 1 year ago and the change has been great for our department. Naturally things were a bit hectic in the beginning but the program is easy to figure out which made set up nice.

Id have to say my favorite part of REC1 is the service. Sometimes I encounter something I just cant figure out and REC1 is always there with a solution. They respond quickly and thoroughly. I also enjoy seeing all the updates they continually release.

They are now working on more tutorials and webinars. This feature will be crucial in helping agencies set up their sites.

I'd highly recommend.

Rec1 is amazing software!

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Rec1 is the perfect software to use in a recreational setting. You are able to make reservations, register for classes, organize leagues and camp programs. They have reports for anything we have ever needed and the staff is always ready and willing to help when you need it. They consistently update the program to run efficiently and offer additional features. It is extremely user friendly. Anyone can use it! We have had this software for a little over 6 years now and are always recommending it to others. Best decision we ever made!

Rec1 Changed Our Department

Sep 28, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been with Rec1 for over 4 years. Since we have signed up with Rec1 our membership, participants, and activities have grown tremendously. I can just pick up the phone and I can make a call and within minutes I receive help with problems that I have. The features within the system are so abundant that we only use a portion of what is offered. I recommend this product to any recreation department that is looking for a change in software management.