--- title: "CivicPlus Recreation Management Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about CivicPlus Recreation Management Software - reviews, pricing plans, popular comparisons to other Parks and Recreation products and more." source_url: "https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/" page_type: "product" language: "en" publication_date: "2026-11-09" --- # CivicPlus Recreation Management Software Review 2026: Features, Integrations, Pros & Cons Last updated on November 9, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CivicPlus Recreation Management ## What is CivicPlus Recreation Management? CivicPlus Recreation Management software streamlines activities, facilities, and membership management while enabling residents to register, reserve, and pay online. This solution centralizes operations, automates workflows, and enables residents to browse, register, and pay for activities, events, and classes all in one place. ## What is CivicPlus Recreation Management used for? [Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Municipal](https://www.capterra.com/municipal-software/)[Class Registration](https://www.capterra.com/class-registration-software/) Overall rating Based on 47 user reviews Reviews sentiment Positive 81% Neutral 11% Negative 9% Starting price Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CivicPlus Recreation Management alternatives Highest Rated [4.8 (227)](https://www.capterra.com/p/132372/Skedda-Bookings/reviews/) Starting price $249.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 97% of reviewers rated it above 4 stars [4.4 (129)](https://www.capterra.com/p/54308/EZFacility-Club-Management/reviews/) Starting price $144.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 89% of reviewers rated it above 4 stars [4.6 (100)](https://www.capterra.com/p/127064/RecDesk/reviews/) Starting price $3835.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [4.8 (82)](https://www.capterra.com/p/200710/Activity-Messenger/reviews/) Starting price $99.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/alternatives/) ## FAQs about CivicPlus Recreation Management Overview ### Which roles and teams benefit most from CivicPlus Recreation Management? CivicPlus Recreation Management is most used by recreation coordinators, supervisors, managers, and program staff who manage registrations, schedules, facilities, and community activities. Aquatics and athletics managers organize specialized programs and participant enrollment, while administrative and office teams handle payments, records, communications, and day-to-day customer service. Answer based on 43 reviews Overview ### What company size and specific industries is CivicPlus Recreation Management built for? CivicPlus Recreation Management is designed for local government parks and recreation departments and park districts. It fits public-sector organizations of varying sizes that manage community recreation programs, facilities, and park services. Features and Usability ### What are the key features of CivicPlus Recreation Management? CivicPlus Recreation Management offers registration management, booking management, class scheduling, and event scheduling for recreation programs. It also includes facility scheduling, membership management, billing and invoicing, electronic payments, and POS, plus attendance management, wait list management, reporting and analytics, and a self service portal. Integrations ### Which third-party tools and platforms does CivicPlus Recreation Management integrate with? CivicPlus Recreation Management integrates with 3 payment platforms: CardPointe, Elavon, and Global Payments Integrated. These integrations support payment processing connections within the system and cover the main third-party tools listed in the official catalog. Answer based on 1 reviews Getting Started and Support ### What training and onboarding options does CivicPlus Recreation Management offer? CivicPlus Recreation Management provides in person training, live online sessions, webinars, documentation, and videos. These formats support guided instruction, scheduled group learning, written reference material, and self-paced viewing for teams getting started with the system. Answer based on 4 reviews Getting Started and Support ### What customer support options does CivicPlus Recreation Management offer, and how do users rate the experience? CivicPlus Recreation Management offers email/help desk, FAQ/forum, knowledge base, phone support, and chat. Users often describe support staff as friendly, responsive, thorough, and helpful with questions and setup. Some reviewers report that technical issues receive workarounds rather than lasting fixes, and feature requests can take time to develop. Answer based on 15 reviews ## Features AI summary Based on 1,961 Parks and Recreation reviews Capterra reviewers highlight these as the facility management features buyers focus on most: - **Maintenance Management** (**44%** of reviewers rated this feature as critical) - **Work Order Management** (**55%**) - **Maintenance Scheduling** (**45%**) CivicPlus Recreation Management includes other capabilities that reviewers also consider important, such as **Real-Time Data** (**42%**). Access to current operational information gives teams a clearer view of activity as it happens, helping businesses respond faster, make informed decisions, and keep day-to-day facility operations running efficiently. Electronic Payments 3.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Electronically collect payments for goods or services Registration Management 3.5 (6) 66.67% of 6 reviewers that rated this feature as important or highly important Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. Facility Scheduling 3.6 (5) 60.00% of 5 reviewers that rated this feature as important or highly important Schedule facilities, such as athletic fields, venues, and convention centers based on their availability Billing & Invoicing 2.3 (3) 66.67% of 3 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Calendar Management 2.3 (3) 100.00% of 3 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customer Accounts 4.7 (3) 133.33% of 3 reviewers that rated this feature as important or highly important Record customer information, purchase history, and other notes CivicPlus Recreation Management 47 features ### All Features - Accounting: Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Attendance Management: Manage attendance for classes, shifts, meetings, or events - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Booking Management: Create, update, and manage bookings, itineraries, and reservations - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Check-in/Check-out: Track the status of assets and whether they're checked in or out - Class Scheduling: Schedule in-person or online classes - Communication Management: Manage and track all internal and external communication conducted via calls, email, text, or chat - Contract/License Management: Track, store, and access client contracts or licenses - Customer Accounts: Record customer information, purchase history, and other notes - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Electronic Payments: Electronically collect payments for goods or services - Email Management: Manage, store and organize emails within the system or via third-party apps - Event Calendar: A list of events with their respective dates - Event Management: Schedule and manage the logistics of activities and other gatherings - Event Scheduling: Plan an event's time and location - Event Ticketing: Manage tickets for specific events - Facility Management: Manage the maintenance of building facilities - Facility Scheduling: Schedule facilities, such as athletic fields, venues, and convention centers based on their availability - Inventory Management: Track and manage inventory levels to maintain proper supply - Inventory Tracking: Track and monitor inventory items, such as raw materials, unfinished goods, and ready-to-sell items - Invoice Management: Captures invoice data and maintains comprehensive records for auditing and reporting purposes - League/Team Management: League/Team Management - Membership Management: Database of members to track personal information of individuals and families - Merchandise Management: Provides intelligence to make the right inventory purchasing decisions. - Point of Sale (POS): Accept and process customer payments for products or services using hardware and software - Recurring/Subscription Billing: Automated process of charging customers at regular intervals for repeated access or use of a product or service - Registration Management: Oversee and coordinate the registration of attendees, visitors, customers, events, activities, etc. - Reminders: Timed notification for any upcoming task, deadline, appointment, or activity - Rental Management: Streamline, automate and manage the rental of properties, facilities, assets, or equipment - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Self Service Portal: Online portal through which end users can access the system, manage tasks, or obtain information - SMS Messaging: Send messages via SMS - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Volunteer Management: Manage volunteer information and direct volunteer resources - Wait List Management: Record, update and manage waiting lists - Website Integration: Seamlessly integrates with 3rd party websites - Workflow Management: Create, design and manage workflows for repetitive tasks --- Get Advice We can help you find the software with the features you need. Features 4.0 (39) 4.0 Based on 39 reviews ## Pricing Value for money 4.1 (34) Value for money 4.1 (34) 4.1 Based on 34 reviews ## Integrations [ Global Payments Integrated](https://www.capterra.com/p/121910/OpenEdge/)[ Elavon](https://www.capterra.com/p/183057/Elavon/)[ CardPointe](https://www.capterra.com/p/207548/CardPointe/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.5 (44) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.5 (44) 4.5 Based on 44 reviews ## User reviews Overall rating 4.3 Based on 47 reviews Filter by rating Counts reflect reviews available in this feed. 5(29) 4(9) 3(5) 2(2) 1(2) Mentioned topic Recent reviews first, then most helpful RE Reviewer Manager Used the software for: 3-5 years ### "CIVIC REC" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 December 13, 2018 The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county! Pros The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location. Cons The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Assistant Director Used the software for: 3-5 years ### "One of the best products we have used for registration" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 10, 2024 Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. \[sensitive content hidden\], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And \[sensitive content hidden\] is and has been amazing. We truly love the product and team associated with it. Pros Online booking for facilities - the ease and clarity of accounting for our contractors and staff Cons After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :( Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Aquatics Manager Used the software for: 3-5 years ### "This software causes more headaches than it fixes." 2.0 Overall Rating 2.0 2.0 Ease of Use 3.0 3.0 Features 3.0 3.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 June 19, 2024 I would switch software if it was my decision. Pros Better value than some software packages. Cons It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.) Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Deputy Director Used the software for: 1-3 years ### "Grove City, Ohio" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 31, 2024 Very good - customer service is the best I have ever worked Pros The ease of use compared to over other rec programs Cons There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Communications Coordinator Used the software for: Less than 1 year ### "User Friendly, Seamless Integration and Endless Customization" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 23, 2020 I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result. Pros I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier. Cons The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Administrative Support Coordinator Used the software for: 1-3 years ### "Civic Rec Review" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 8/10 October 19, 2020 Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community. Pros The ease of use makes for ease in training and public use. Cons I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Leisure Services Manager Used the software for: 3-5 years ### "Why we choose CivicRec" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 21, 2020 We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs! Pros I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec. Cons The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Website Manager Used the software for: 1-3 years ### "Great Support, Product, and Capabilities" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 May 15, 2024 Pros Amazing project manager. Very structured implementation process. Feature rich software and great customer support after go-live. Cons limited capabilities on mobile version of back-office application using iOS devices (iPads and iPhones). We overcame this using Microsoft Surface Pro tablets. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. VR Verified Reviewer Program Assistant Used the software for: Less than 1 year ### "Needs Improvement" 3.0 December 5, 2018 This product needs a good database developer engineer to rebuild a good portion of the code. There are some serious error (bugs) in the system. I just hope they are being addressed. Pros It is fairly intuitive and easy to learn. Cons There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RE Reviewer Office Manager Used the software for: 1-3 years ### "Overall this company has been really good to work with. " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 July 13, 2017 It allows us to keep track of our building and pavilion rentals, register our sports programs, keep track of our concessions, and many other things. Pros Relatively easy to use and new/updated features are always being added. Support team has been AWESOME!!!! Cons Wish there was a little more detailed explanation of how to do certain functions. There are some functions that operate one way on one screen and different on another screen. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [RecDesk vs CivicPlus Recreation Management](https://www.capterra.com/compare/127064-127098/RecDesk-vs-CivicRec-powered-by-REC1) [ACTIVENet vs CivicPlus Recreation Management](https://www.capterra.com/compare/115451-127098/ACTIVE-Net-vs-CivicRec-powered-by-REC1)