# CivicPlus Recreation Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is CivicPlus Recreation Management the right Parks and Recreation solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/reviews

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CivicPlus Recreation Management

4.3 (47)

[View alternatives](https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of CivicPlus Recreation Management

Ease of use

4.1

Customer Service

4.5

## Pros and Cons in Reviews

MC

Michele C

Assistant DirectorRecreational Facilities and Services, 501 - 1,000 employeesUsed the software for: More than 2 years.

“Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec.“

May 10, 2024

SZ

Steve Z

RWB Community Center Programs Manager Recreational Facilities and Services, 11 - 50 employeesUsed the software for: 6-12 months.

“Poor customer service filled with no answers but work arounds to the problems. When discovering that Civic.rec could not communicate with Yahoo emails we were told to create a VPN instead of the website doing the obvious thing and working to find a solution with Yahoo.“

September 19, 2023

AB

Amy B

Communications CoordinatorReal Estate, 11 - 50 employeesUsed the software for: 6-12 months.

“My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. “

October 21, 2020

## Showing most helpful reviews

Showing 1-25 of 47 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

John W R.  
Manager  
Government Administration  
Used the software for: 2+ years

### "CIVIC REC"

December 12, 2018

5.0

The use of CIVIC REC in our department...I can't put a value on it. Our employees love it, as well as our citizens in this great county!

Pros

The Flexibility of the product puts it at the top of the heap for our Department's needs. The already canned Financial and Roster reports are 2nd to none. The reports capture all the information that our Finance folks want to see. Being web-based instead of seat or hardware based has been the key to our success. Being restricted by seat usage really infringed on our customer service. Now, that we are web-based, we the ability sign up anyone and at anytime and at any location.

Cons

The occasional updates sometimes interfere with our business the next day, but 99% of the time, it is fixed within the hour.

Review Source

Response from CivicPlus

February 5, 2019

Thank you John for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the flexibility and reporting. Thanks, CivicRec Team

KS

Kelly S.  
Deputy Director  
Government Administration  
Used the software for: 1-2 years

### "Grove City, Ohio"

May 28, 2024

5.0

Very good - customer service is the best I have ever worked

Pros

The ease of use compared to over other rec programs

Cons

There are still bugs in League Manager. We use this to schedule games at 13 baseball fields and 9 schools. We still have issues with double headers and not allowing us to manipulate the system to our needs.

Alternatives considered

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Reason for choosing CivicPlus Recreation Management

The league management module and the pay later, invoicing and automatic payment options

Switched from

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Very difficult to use and program for classes

Review Source

BW

Brady W.  
Aquatics Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "This software causes more headaches than it fixes."

June 13, 2024

2.0

I would switch software if it was my decision.

Pros

Better value than some software packages.

Cons

It is not reliable and we have lost thousands of dollars while the software is down or having huge latency issues. (One simple POS sale can take up to 5 minutes, with a line stretching out the door 30 people deep.)

Review Source

MC

Michele C.  
Assistant Director  
Recreational Facilities and Services  
Used the software for: 2+ years

### "One of the best products we have used for registration"

May 10, 2024

5.0

Even with our cons about price, we have thoroughly loved the staff that we work with at CivicRec. From the day we launched they have stayed with us and still connect and check in. \[sensitive content hidden\], our sales rep, continues to check in and I have never had a sales rep continue to do that after a purchase on any product. And \[sensitive content hidden\] is and has been amazing. We truly love the product and team associated with it.

Pros

Online booking for facilities - the ease and clarity of accounting for our contractors and staff

Cons

After talking with some other cities we found what we are paying for the product is a little higher than others. We even have been told by CivicRec that we are a "premier customer" which I think they mean to say as a compliment but can feel like we are just a customer that is paying more. :(

Reason for choosing CivicPlus Recreation Management

Ease of use, modules like online rentals and overall look and feel of the product.

Switched from

[Perfect](https://www.capterra.com/p/157859/Perfect/)

Company name was Perfect Mind - option was not available above - Accounting was a mess - the backend of the product was clunky - support was less then helpful - and our staff was continuously creating workarounds for every day tasks.

Review Source

AB

Amy B.  
Communications Coordinator  
Real Estate  
Used the software for: 6-12 months

### "User Friendly, Seamless Integration and Endless Customization"

October 21, 2020

5.0

I have only been utilizing the software since March, and we did not launch until May and then because of COVID and amenity closures we only opened part of our facilities. My only "trouble" is not with the software itself, but with my assigned account manager and the difficulty in reaching them and the delayed response. I do however have GREAT service from the phone and online chat feature. Those team members are quick to respond, ask for details to better understand and provide an accurate and effective result.

Pros

I was very pleased with the customization of the software. Having multiple facilities, amenities and rates it was a lot to set up, however the customization was well worth it. The training was informative and the trainers were great at showing examples with our facilities, not just a mock up/sample facility. The functionality is great and very user friendly. There are multiple ways to set up a permit for example and although one method might be "preferred" by the trainers you can accomplish the same goal in at least three different ways. This is a benefit when you have multiple admins as each person may work with different set ups easier.

Cons

The set up, although very customizable was also VERY intense. We have not fully begun using all of the product features due to the complexity of setting everything up prior to launch. The most impactful functionality that I feel is missing is one related to field rentals. Our property rents 3 soccer fields and a softball field and we rent them at an hourly rate of $10/hour or a league rate of $124 for 10 consecutive weeks (2 days/week, 2 hours per day max). In the set up of these facilities there is no way to set up the $124 rate. If I set the minimum rate of $124/block with 20 units = 1 block and then I set the min units to 20 and the max units to 20, if the user doesn't select all 20 days available within the permit the system breaks down the rate/hour. So, if a user only selects 19 days out of the 20 max they can schedule the system only charges them $117 instead of the $124 I want charged. The other function that I wish were available were a feature to provide the user with "if this - then that" questions. We have a trailer with tables and chairs and a bbq and other items for a household bbq/block party and we rent this to residents, however a lot of residents just want some of the chairs or some of the tables. It would be great if we could ask the user how many tables they are requesting. If they only need 3 of the 20 we have then we could possibly rent out the other 17 to another resident, rather then having all items unavailable if one user just takes a few

Reason for choosing CivicPlus Recreation Management

Offered 98% of the functionality we were looking for, 100% user friendly and it's integration with CivicPlus in creating a seamless transition for the user was a huge plus.

Switched from

[ACTIVENet](https://www.capterra.com/p/115451/ACTIVE-Net/)

ACTIVE Net was very difficult to use as an administrator and a user. It was very limited on its functionality and its customization. The layout was very outdated and could not be changed/updated.

Review Source

Response from CivicPlus

November 3, 2020

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.

MP

Maya P.  
Administrative Support Coordinator  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Civic Rec Review"

October 15, 2020

5.0

Civic Rec has allowed our divisions to work together more closely and more concisely. Being able to send reports automatically has allowed a streamlined and accurate way to serve our community.

Pros

The ease of use makes for ease in training and public use.

Cons

I would like to have updates and training periodically available to stay up to date, it is currently not an option. Also, there are a lot of add-ons that I'm unable to utilize, such as Civic Plus.

Switched from

[RecTrac](https://www.capterra.com/p/104588/RecTrac/)

Our department had consistent issues with our old software.

Review Source

Response from CivicPlus

October 20, 2020

Thank you so much for your review. We are glad that CivicRec is intuitive and enables collaboration across divisions. Thank you for being part of the CivicPlus family and a CivicRec client! You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.

VR

Verified Reviewer  
Program Assistant  
Government Administration  
Used the software for: 6-12 months

### "Needs Improvement"

December 3, 2018

3.0

This product needs a good database developer engineer to rebuild a good portion of the code. There are some serious error (bugs) in the system. I just hope they are being addressed.

Pros

It is fairly intuitive and easy to learn.

Cons

There are quite a few basic very poor database development programming problems. Starting with problems with keeping the unique identifiers - unique.

Review Source

Response from CivicPlus

March 11, 2021

Thank you for your review and feedback. We would love to visit with you about the issues you describe. Lots of thought has gone into our technology, but if you have insight on how to make it better, we would love to hear from you. Since your review is anonymous, please reach out to CivicRec@civicplus.help or to your Client Success Manager directly, and we can talk with you about your concerns. Thanks, CivicRec Team

VR

Verified Reviewer  
Parks and Media  
Government Administration  
Used the software for: I used a free trial

### "Civicrec"

March 28, 2019

5.0

CivicRec is the best software I have ever used while working for a municipality.

Pros

This is the most helpful/useful/coolest software available for city events/reservations/inventory/Point of Sale management and much more. I would highly recommend this software to other municipalities and even some businesses.

Cons

We have yet to find a problem or something we do not like.

Review Source

Response from CivicPlus

April 1, 2019

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec.

VR

Verified Reviewer  
Digital Media Specialist  
Hospital & Health Care  
Used the software for: I used a free trial

### "We tried CivicRec but found it unnecessary"

April 12, 2019

3.0

Pros

If you know how to use Civic Plus CMS, using CivicRec is easy and it's nice to not have to learn a different product/CMS.

Cons

We found it unnecessary for our business needs. Unless you're running a large parks and rec department with a lot of facilities to manage and rent out, you can use other modules like activity center that are already included within Civic Plus without having to pay for an additional setup.

Review Source

Response from CivicPlus

April 18, 2019

Thanks so much for your feedback. Glad that you found our CivicEngage CMS to be beneficial to your business and that it met your needs. Thank you for trying CivicRec. You are correct, local municipal parks and recreation departments are exactly what CivicRec is designed for. Our software excels at facility and activity management and we work closely with parks and rec personnel across the country. Thanks for your review and being a CivicPlus client.

Matthew A.  
Administrative Aide  
Government Administration  
Used the software for: 1-2 years

### "Easy Web-Based Site Management"

November 26, 2018

4.0

Good.

Pros

CivicPlus is easy to use once you get used to the interface, and it's super easy to flow between using the web and editing the page.

Cons

There are areas where I would like greater functionality, especially in placing photos and certain other special elements.

Review Source

Response from CivicPlus

February 5, 2019

Thank you Matthew for your review. We did notice your review is of CivicEngage, another product of CivicPlus, which is our website and content management software and not of CivicRec. We always love hearing feedback from clients and encourage you to reach out to your Client Success Manager directly about any questions or concerns regarding CivicEngage. Thanks, CivicRec Team

JA

John A.  
Asst. Superintendent  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "New to online registration"

January 4, 2017

5.0

Our Park and Rec Dept. was new to online registration, and we looked at many options. Most companies couldn't do what we wanted to do. Rec1 not only met our expectations, they have exceeded them. When there is a small issue that comes up, customer service is very quick to reply and find and answer. We have been very pleased with the Rec1 service!

Pros

Very easy to setup and use. Once a program is setup in the system, it is easy to close for other similar programs.

Cons

There are some things that have caused issues with the way we handle our "age matrix" when determining what age group a child should play in.

Review Source

JC

Jorge C.  
Project Coordinator  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Pleasant to work with and surprisingly flexible tools"

August 28, 2017

5.0

easily organizes our events and activities.

Pros

I like how simple it is to organize events and activities, and how easily it can be modified on the fly, I also enjoy how quickly you can organize lists and sign in sheets using the reports tab, as well as how easy to contact every one in an activity.

Cons

Sometimes the software can be a little confusing at first glance, but once you look through the help or speak with customer support they easily explain the system in a way that becomes much easier to grasp.

Review Source

Response from CivicPlus

August 30, 2017

Thanks, Jorge for taking the time to share your review of CivicRec! We're glad you have found our tools quick, easy, and flexible for the Town of Dover!

MJ

Megan J.  
  
  
Used the software for:

### "Intuitive, User Friendly, Affordable, Wonderful Staff Support"

January 13, 2016

5.0

After experiencing several different software's and researching several more, Rec1 is clearly the overall best option for organizations of all sizes. Rec1 gives you the ability to do as much, or as little as you wish to do. The software is clear and easy to use, yet has the ability to do all that we need - for a very affordable cost, and that is beyond compare! Our transition was from paper to Rec1 - and it went wonderfully! The staff are very responsive and personable. They truly care about making our experience successful. Overall - a great software, and a great company!

Review Source

JL

Josh L.  
Outcomes Program Supervisor  
Government Administration  
Used the software for: Less than 6 months

### "Awesome product and experience."

July 15, 2018

5.0

Increased revenue and participation.

Pros

It's easy to navigate and use and allows our department and users opportunities that were unavailable before.

Cons

We've had certain things that didn't work correctly after implementation, but support has been extremely responsive on getting them fixed.

Review Source

Response from CivicPlus

July 17, 2018

Thank you Josh. We are so excited to have your department in the CivicRec family!

MB

Michelle B.  
Recreation Coordinator  
  
Used the software for:

### "Rec1 is amazing software! "

September 28, 2015

5.0

Rec1 is the perfect software to use in a recreational setting. You are able to make reservations, register for classes, organize leagues and camp programs. They have reports for anything we have ever needed and the staff is always ready and willing to help when you need it. They consistently update the program to run efficiently and offer additional features. It is extremely user friendly. Anyone can use it! We have had this software for a little over 6 years now and are always recommending it to others. Best decision we ever made!

Review Source

MM

Mark M.  
  
  
Used the software for:

### "Customer Services is the best!"

March 31, 2016

5.0

Staff is friendly, specific, quick to respond, and always there to help. Out of all the customer service needs with online services I have used over the years, Rec1 staff have clearly been the best. I would highly recommend this product.

Review Source

KC

Kelly C.  
Leisure Services Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Why we choose CivicRec"

October 20, 2020

5.0

We are able to easily complete our programming and registration tasks within a resource that all of our staff have access to. The information we provide our citizens is consistent. We utilize CivicRec for programming, registrations, facility reservation management, point of sale operations and reporting. It is a comprehensive management system. Participants young and old use the system daily and with ease to check-in to their classes and programs!

Pros

I find the software intuitive and easy to use. As we complete the event or programming entry, our catalog of programs is done. The reporting options are expansive and extremely useful for budgeting purposes, program evaluations and trends. Communicating with participants is very easy via CivicRec.

Cons

The Knowledge Base does not provide enough details at times. Sometimes it is difficult to find the appropriate guide and instructions. However, when we encounter this we will call CivicRec and receive the help needed.

Reason for choosing CivicPlus Recreation Management

CivicRec was still Rec1 when we chose the product. We immediately knew it was the product that would best meet our needs because it was built by individuals who were experienced in recreation and parks services. They developed a program that not only met our needs at that time but one that would grow with us. The original cost to us was affordable, easy to budget for, and based on a monthly percentage of revenues taken within the system. We are completely dependent on this system to communicate to our program participants and to manage the services we provide throughout our parks system.

Review Source

Response from CivicPlus

October 21, 2020

Thank you so much for your review. We are glad that CivicRec is intuitive and participants can use it with ease. You are correct, local municipal parks and recreation departments are exactly what CivicRec is designed for. Our software excels at facility and activity management and we work closely with parks and rec personnel across the country. Thank you for being part of the CivicPlus family and a CivicRec client!

MS

Matt S.  
Website Manager  
Government Administration  
Used the software for: 1-2 years

### "Great Support, Product, and Capabilities"

May 14, 2024

5.0

Pros

Amazing project manager. Very structured implementation process. Feature rich software and great customer support after go-live.

Cons

limited capabilities on mobile version of back-office application using iOS devices (iPads and iPhones). We overcame this using Microsoft Surface Pro tablets.

Review Source

JW

Jean W.  
program coordinator  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Not customer friendly."

July 31, 2023

2.0

We needed PCI compliant and got stuck with this platform that may be good for larger cities but not good for small entities.

Pros

Might be great for large cities with many facilities and programs.

Cons

main complaints are from customers are that it is too difficult to use and they don't like that so much personal information is asked upon registration. front office complaints are it has too much on the individual pages (filters, search parameters required) that it is overwhelming and no ability to send a clear and concise invoice. receipts are confusing with much unneeded information on them and no way to simplify or customize it to our needs. requests to support leads to work orders that go on a list and have yet to be touched. there is more but i don't have the time to list

Reason for choosing CivicPlus Recreation Management

dont know

Review Source

TS

Todd S.  
Media Relations & Marketing Coordinator  
Marketing and Advertising  
Used the software for: 1-2 years

### "Gwesome Software with Continual Development"

December 13, 2016

5.0

We are a city organization in Idaho and we've been working with Rec1 for about a year now and our experience has been excellent. The software had a few small bugs and didn't do 100% of what we wanted when we signed up but that quickly changed. Rec1 worked though every "demand" we had and were very pleasant and knowledgeable with all that their software can do. They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny! Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick). Overall I'd give this software 4.8/5 stars

Pros

They never remove features or functionality but are continuing to grow and expand their accounting, user interface, and POS management and to this day accomplishes everything we want in a recreation/POS/facility software. Accounting is also streamlined and easy to use. A cool feature is the customer roadmap where you can submit or vote on ideas for further development. There were even times they developed new parts of the software simply because we asked. For the cost of 1% of our revenue, this service it's absolutely worth every penny!

Cons

Our only complaint when compared with other software companies comes from the lack of phone support. They do have an emergency line but generally, correspondence is done through email. Having the ability to pick up a phone and immediately talk with an expert would be nice rather than the unknown timeframe of email (although still fairly quick).

Review Source

Response from CivicPlus

December 13, 2016

Thank you, Todd! It's our pleasure to work with you and the City of Rexburg!

SH

Shelly H.  
Office Asssitant II  
Recreational Facilities and Services  
Used the software for: 1-2 years

### "Customer Support is top of the line and software is constantly improving."

July 13, 2017

4.0

It has improved the quality of customer services by: making scheduling of reservations quicker and easier, allows for online customer rentals and availabilities, decreasing double bookings, increasing sales totals, improving tracking of rentals and allows for ease of tracking reservation and accounts receivable by the reporting features.

Pros

The software is customizable to support whatever needs arise. This program has improved our customer sales and customer satisfaction by allowing customers to access our calendar online and schedule and pay for reservations themselves. The reports menu is fantastic! Manage bookings, accounts receivable, refunds, and make custom reports to fit whatever your need. . The options for reporting are endless. The customer services reps are ALL amazing. friendly, well-trained and always willing to go above and beyond to provide whatever help is needed to get you the answers you need to any questions, how to preform a task, technical problems and even operator errors. (That I am famous for!) Very rarely is there system ever down. I've worked on this system for one year and have only had 2 instances that the system has been completely down, one of which I know was involving a power outage in the area of their main offices. All in all, this program as greatly helped me to perform my job functions to a much higher standard than before we began using it.

Cons

When system updates are rolled out (typically on a monthly basis, there are some glitches that effect the quality of the software for a brief period of time. As they make improvements to some areas, it may cause a small issue in other areas of their software. A simple phone call to notify them of this will usually correct the problem within minutes or at the very least make them aware of it and get their tech department working on a fix for the problem.

Review Source

SZ

Steve Z.  
RWB Community Center Programs Manager  
Recreational Facilities and Services  
Used the software for: 6-12 months

### "Do Not Recommend "

September 19, 2023

1.0

The problems with Civic.rec are abrupt and numerous. Unreliable software filled with glitches and poor website formatting and management. Poor customer service filled with no answers but work arounds to the problems. When discovering that Civic.rec could not communicate with Yahoo emails we were told to create a VPN instead of the website doing the obvious thing and working to find a solution with Yahoo. They were not up front with just how poorly their tech support is run or the existing issues with the software.

Pros

While it does streamline things it does not make up for how clunk and over all bug filled the site it.

Cons

From Facility rentals to Program set up we have encountered copious amounts of issues errors and bugs that exist in the software. Tech support frequently offers work arounds instead of actual solutions to the issues with their product.

Review Source

NS

Nikki S.  
Recreation Manager  
Recreational Facilities and Services  
Used the software for: 2+ years

### "Good product, still working out kinks "

October 26, 2020

4.0

CivicRec has been a much needed upgrade in registration and reservation software for our department. Support from CivicRec has been good.

Pros

The software allowed us to easily transition to online registration and reservations. It's intuitive and easy for our part timers to pick up as well as the public. It also mirrors our city's website so it provides a consistent look for our end users.

Cons

Still have some kinks to work out that we find while working through things that come up. It's not as customizable to our programs as we would like (specifically with drop in programs) but we have found work arounds. The implementation/ building out was a lot of work but once it was done the software was easy to use.

Reason for choosing CivicPlus Recreation Management

Best value for the price, ease of use, and quality of product.

Review Source

Response from CivicPlus

November 3, 2020

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available.

AE

Adriano E.  
Recreation Supervisor  
Government Administration  
Used the software for: 2+ years

### "I Would Cautiously Recommend CivicRec"

October 22, 2020

3.0

My experience with CivicRec has been overall positive, yet I would still cautiously recommend the product.

Pros

CivicRec was a big leap forward from the previous system we used. What I like most about CivicRec is how efficiently it allows our agency to rollover hundreds of programs from previous sessions.

Cons

CivicRec doesnt have an interactive facilities booking calendar, which is a feature that many of our customers have asked. This calendar would allow for customers to view the availability and book sports fields and park shelters. CivicRec also lacks a robust sports leagues management module.

Review Source

Response from CivicPlus

November 3, 2020

Thanks for your review! We are so glad that CivicRec has proven helpful for your organization. Thanks for being part of the #CPfamily and using CivicRec. You may find our Quarterly Enhancement webinars helpful. The webinar provides instruction on product updates and new features along with tips and tricks for getting the most out of the CivicRec solution. Check the Resources section of the CivicPlus.com website to register for our next webinar. Past webinars are also available. We appreciate your feedback very much.

BN

Brandon N.  
Systems Support Specialist  
Government Administration  
Used the software for: 1-2 years

### "Good Product for the Money"

October 20, 2020

3.0

Implementation was very smooth and the product has met most of our needs. We hope that as CR grows so does its ability to create new requsted features at a much more rapid rate.

Pros

1\. Deployment was very smooth, CivicRec provides on site and remote training for end users which is invaluable. The trainers where knowledgeable about the product and very honest. 2. Very easy to create new programs, activities, and facilities.

Cons

1\. New feature requests are very slow to be developed even with alot of community backing on changes 2. Reporting features could stand to be improved. Especially financial reporting, the system does produce accurate reports. But running the wrong report will cause headaches as some reports such as a transaction report can differ significantly from a GL report.

Reason for choosing CivicPlus Recreation Management

Cheapest solution that still met all of our needs.

Review Source

Response from CivicPlus

October 21, 2020

Thanks for your review! We are so glad that your CivicRec implementation went smoothly. The CivicRec team continues to identify opportunities to update the software with features and functionality to meet the needs of parks and recreation professionals, especially with regard to reporting. Stay tuned! Thank you for being part of the CivicPlus family and a CivicRec client!

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[Parks and Recreation](https://www.capterra.com/parks-and-recreation-software/)[Facility Management](https://www.capterra.com/facility-management-software/)

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