# Page 2 | CivicPlus Recreation Management Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CivicPlus Recreation Management the right Parks and Recreation solution for you? Explore 47 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127098/CivicRec-powered-by-REC1/reviews --- CivicPlus Recreation Management 4.3 (47) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CivicPlus Recreation Management ## Showing most helpful reviews Showing 26-47 of 47 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use DW Dana W. Mergers & Acquisitions Computer Software Used the software for: 1-2 years ### "Not user friendly or mobile device friendly at all" August 5, 2021 1.0 The previous product Pinellas County used wasn't great, but at least it worked properly. I'd give the prior software a 7 and CivicRec a 1 on a scale of 10. Although I buy software companies for a living for one of the largest vertical market software holding companies in N America, this is not a biased review, as we do not currently own any parks and rec software. This is 100% based on the fact that I've been camping at Ft Desoto 2x/yr for 12 years and ever since they changed to CivicRec I've had many challenges reserving campsites. I hope Pinellas County changes vendors. Pros Honestly, and I'm sorry to say this but nothing. It barely works. Cons 1- It is unusable as a mobile web page because the left vertical menu bar with the date selection for making campsite reservations doesn't exist. 2- There is no app for this in the android play store to try to mitigate issue #1. 3- When you select "desktop site" on a mobile device, you can then select dates, but the subsequent list/grid is missing more than 100 campsites out of 236 total (Ft Desoto in Pinellas County, FL). This is not because the sites are already reserved, that's addressed with red color coding. They just simply don't exist in the list or grid views. So I tried on my desktop. Same problem- over 100 campsites missing completely. I checked multiple dates, same problem. 4- You cannot view available sites without creating a user profile and logging in. Review Source JB Jason B. Athletics Manager Recreational Facilities and Services Used the software for: 2+ years ### "Great Recreation Software" October 20, 2020 4.0 Pros It has made setting up leagues for athletics much easier. We are able to rollover from season to season very easily. I also set up a number of large rentals for different groups, and am able to do so very quickly. Cons At times trying to get a report sent to your email can be very delayed. Alternatives considered [RecWise](https://www.capterra.com/p/171454/RecWise/) Reason for choosing CivicPlus Recreation Management Ease of use Review Source Response from CivicPlus October 21, 2020 Thank you so much for your review. We are glad that CivicRec is intuitive and efficient to use. The CivicRec team continues to identify opportunities to update the software with features and functionality to meet the needs of parks and recreation professionals, especially with regard to reporting. Stay tuned! Thank you for being part of the CivicPlus family and a CivicRec client! JW Jay W. Director Government Administration Used the software for: 2+ years ### "Input" October 20, 2020 4.0 Overall, very pleased with the product, but in the past month we are having some concerns after just signing a new contract. I supported renewing the contract and I need my staff to be behind that decision. I need them to be confident in your product and customer service. Pros Ease of use. We were the first ever Rec1 customer 20+ years ago... Cons I like you staff, but we seem to be getting a less responsive reply. Too many hands in the cookie jar. Alternatives considered [RecTrac](https://www.capterra.com/p/104588/RecTrac/)[SmartRec](https://www.capterra.com/p/198905/SmartRec/) Reason for choosing CivicPlus Recreation Management Familiarity Review Source Response from CivicPlus October 21, 2020 Thank you so much for your review. We are delighted to have Cherokee Recreation & Parks as a long-time client. We will be in touch with you to ensure you have all that you and your team need. Thank you for being a loyal part of the CivicPlus family and a CivicRec client. Laura I. Office Manager Sports Used the software for: 1-2 years ### "Overall this company has been really good to work with. " July 13, 2017 5.0 It allows us to keep track of our building and pavilion rentals, register our sports programs, keep track of our concessions, and many other things. Pros Relatively easy to use and new/updated features are always being added. Support team has been AWESOME!!!! Cons Wish there was a little more detailed explanation of how to do certain functions. There are some functions that operate one way on one screen and different on another screen. Review Source Response from CivicPlus July 13, 2017 Thanks for the review, Laura! We love hearing from our clients and their favorite features! BE Becky E. Office Assistant Recreational Facilities and Services Used the software for: 2+ years ### "Best tech support ever!" February 6, 2019 5.0 We manage a fairly large membership in our Senior Center as they participate in activities and events. We really appreciate the large variety of tasks we can accomplish using the software which, of course, saves us from having to do all those things manually! The system is also used countywide for other facilities. Pros As a new user of the CivicRec software, I've had LOADS of questions! Tech Support has responded promptly and completely AND followed up with me to be sure everything was clear EVERY.SINGLE.TIME. I've called! They're awesome! Cons There are a couple of reports I'd like to be able to get, but they are unique to our situation. And the tech support folks have always had suggestions about how we can accomplish the task in a di Review Source Response from CivicPlus February 25, 2019 Thank you so much Becky! We appreciate your review and are so glad that Spalding County is part of our CivicRec family. We also think we have the best tech support team ever. Thank you for your feedback! LL Lori L. Administrative Aide Used the software for: 6-12 months ### "Excellent software system!" August 30, 2017 5.0 First & foremost, the system has not allowed a double booking on a rental facility. It provides accurate data retrieval for roster lists to facilitate summer nature camp activity, as well as other programs offered at Northwest Park. Pros Support from Zarah and Laura is professional, highly responsive (i.e. call back within an hour of request). They consistently resolve the issue to my satisfaction, and when asked for a deeper understanding of the system, they provide education on how the system "thinks." . Cons The software application requires the user to carefully review the actions before submitting an entry. In certain situations, I find myself reaching out to Zarah and Laura to assist with complex refund or user credit situations involving multiple transactions. In my opinion, this is not a "con" but rather the user needs to be mindful of carefully executing a transaction to provide the account holder with an accurate receipt and just as important to ensure accurate"back end" data reports. Review Source Response from CivicPlus August 31, 2017 Hi Lori! Thank you so much for taking the time to leave a review of CivicRec. We're glad that you have found our support team (Kudos to Zarah and Laura!) to be responsive when you need it! PM Philip M. Recreation Coordinator Recreational Facilities and Services Used the software for: 2+ years ### "Rec1 has been a great software to help us meet all of our registration, event, and POS needs!" July 13, 2017 5.0 Pros The software is user-friendly and easy to get acclimated with. Each area that we use most often (registration for classes or events, Point of Sale transactions, calendar updating, financial reports) are all easy to understand and navigate. Cons There are certain occasions where we will begin to put in a rental but need to back out or cancel, and upon attempting this are told that it cannot be done because there are active transactions associated with it. This is not a major problem but more so a minor inconvenience. One other small item I've noticed is that sometimes when going to give a refund the default method is "user credit" rather than the method they paid with. Review Source Response from CivicPlus July 13, 2017 Thanks, Philip! We're glad to hear that CivicRec/Rec1 has been able to meet the City of Brookhaven's Parks and Rec needs! SF Stephanie F. Recreation Coordinator Government Administration Used the software for: 2+ years ### "Still in the development stages" October 20, 2020 4.0 Frustrating Pros The software is easy for our patrons to navigate and use. Cons Not intuitive or user friendly. Reports, receipts, and facility calendars need improvements. Reason for choosing CivicPlus Recreation Management I was not involved in the purchase of this product. Review Source Response from CivicPlus October 21, 2020 We appreciate your review very much Stephanie. We maintain a constant focus on offering and improving the features that parks and recreation professionals need most. You may find our Quarterly Enhancement webinars informative and helpful. The webinar provides instruction on product updates and new features. Check out the Resources section of the www.CivicPlus.com website to register for our next webinar. Past webinars are also available for reference. SR Scott R. GRC General Manager Used the software for: 2+ years ### "Rec1 has been a phenomenal company to work with since 2012! " August 28, 2017 4.0 Pros Rec1 is extremely user friendly. It is easy to set up programs and memberships, as well as train new employees on POS. The customer service is second to none. All of the programs ands activities then sync to our website. The user essentially sees what we see when registering. Cons It would be nice to receive better reports to better track crucial analytics in regards to our memberships and demographics. Review Source Response from CivicPlus August 30, 2017 We have been so pleased to be working with WECMRD for the past 5 years! Thanks for being one of our most loyal clients! JN Jill N. Office Assistant Recreational Facilities and Services Used the software for: 2+ years ### "No more paper forms for program registration! Excellent support staff!" July 19, 2017 5.0 No more paper registrations! Transactions are quick and simple. Flexibility in programming activities. Excellent support staff who seem more like friends. Pros CivicRec is always evolving to keep up with our needs. Support staff goes above and beyond to answer questions and solve issues that come up in a timely manner. Cons No software is perfect, and no software perfectly fits our needs, but CivicRec has been a good fit for us since 2011. Review Source Response from CivicPlus July 21, 2017 Thanks, Jill! We are glad we could fit your needs! SB Sarah B. Operations/Aquatics Manager Government Administration Used the software for: 2+ years ### "Great Product, great price" January 9, 2019 5.0 We started when the product was called Rec1. The change from Rec1 to CivicRec came without much warning. We had some issues as a result. However, support is pretty responsive and great at helping resolve the problem. Pros Ease of use, low cost, layout of software. Cons Some of the reports do not run as desired. Review Source Response from CivicPlus February 5, 2019 Thank you Sarah for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments regarding the ease of use, cost and our great support team! Thanks, CivicRec Team RJ Ryan J. Center Programs and Facility Operations Director Health, Wellness and Fitness Used the software for: 1-2 years ### "CivicRec Review" December 13, 2018 5.0 Customer service is outstanding. Pros It is very user friendly. Many staff are not fully comfortable with technology. This software is very upfront and forces users to follow correct procedure. It is easy to set parameters that assist staff with figuring out the steps of the processes. Cons The activity set up portion of the software can be a little confusing. Review Source Response from CivicPlus February 5, 2019 Thank you Ryan for your review and feedback and for being a part of the CivicPlus and CivicRec family. We appreciate your comments and valuable feedback! Thanks, CivicRec Team SR Shadi R. Program Manager Used the software for: 1-2 years ### "Rec1 is a useful software for our organization. The interface is very friendly and easy to pick up. " July 13, 2017 3.0 Pros \-easy user interface - wide variety of functions -customer service is excellent. I email rec1 support once or twice a week with new issues or concerns and the same day they always get back to me with some information Cons \-lack on inventory checkout function - sign in sheets - inability to develop our own interface that would be more beneficial to our specific organization. Review Source Response from CivicPlus July 19, 2017 Hi Shadi, We're glad that you have found the interface very user-friendly! Thanks for your feedback! GT Grant T. Recreation Manager Government Administration Used the software for: 6-12 months ### "Awesome" May 4, 2017 5.0 Online registrations / booking, along with being able to access it from your phone Pros The outstanding customer service! And the fact that they have a spell check feature in their feedback :) Cons You can tell they limit the "back end" capability for ease of use. And the fact that they have a minimum amount of characters for their feedback :) Review Source Response from CivicPlus May 4, 2017 Thanks, Grant! MH Marcy H. Customer Service Government Administration Used the software for: Less than 6 months ### "Civic Rec Review " April 19, 2019 5.0 Pros Very user friendly! Much faster to book, programs, events and reservations with this software. Cons I didn’t find anything I didn’t like compared to our previous program called Class. Review Source Response from CivicPlus April 24, 2019 Thank you so much for your review. We are glad that CivicRec is exceeding your expectations. Thank you for being part of the CivicPlus family and a CivicRec client! KF Kirk F. Recreation Manager Used the software for: ### "Johns Creek Recreation & Parks Division" March 31, 2016 5.0 Just wanted to say that Rec1 has worked out great for our Recreation & Parks Division. Now that we are using Rec1, we can track everything that is happening in our park system. Whether is a class, special event or facility rental, our staff is able to easily track all of our transactions with a couple clicks. Our customers love being able to shop online for our classes and facility rentals. And Rec1's customer service is always quick to respond and address our needs/concerns. One of the best things about Rec1 is the software is constantly evolving and improving to meet the needs of our park users and the Recreation & Parks Professionals that are "in the trenches". I definitely recommend Rec1 to any Department that is looking for online registration solutions. Review Source BK Bryce K. Used the software for: ### "Rec1 Changed Our Department" September 28, 2015 5.0 We have been with Rec1 for over 4 years. Since we have signed up with Rec1 our membership, participants, and activities have grown tremendously. I can just pick up the phone and I can make a call and within minutes I receive help with problems that I have. The features within the system are so abundant that we only use a portion of what is offered. I recommend this product to any recreation department that is looking for a change in software management. Review Source BD Beau D. Recreation Supervisor Used the software for: ### "Easy to use and Excellent Service" January 13, 2016 5.0 We switched to REC1 about about 1 year ago and the change has been great for our department. Naturally things were a bit hectic in the beginning but the program is easy to figure out which made set up nice. Id have to say my favorite part of REC1 is the service. Sometimes I encounter something I just cant figure out and REC1 is always there with a solution. They respond quickly and thoroughly. I also enjoy seeing all the updates they continually release. They are now working on more tutorials and webinars. This feature will be crucial in helping agencies set up their sites. I'd highly recommend. Review Source KH Karen H. Childcare Director Used the software for: ### "It's taken WORK to adapt to childcare but we've made it successful!!!!!" March 31, 2016 4.0 Considering the software is intended for Recreation Programs it has taken a bit of work to adapt it to a childcare program. Rec1 Customer Service has been excellent to work with as they were presented with scenarios they weren't familiar with and then had to figure out IF the software could "do" what we were asking it to do. Parents are able to pay online and that is a big help. In childcare we are required to have a lot of information and a lot of options that seems too much for the software to handle. The software isn't a perfect fit, but it's working! Review Source MB Monique B. Recreation Coordinator Government Relations Used the software for: Less than 6 months ### "Rec Programming" December 31, 2019 4.0 CivicPlus is an overall great company and their products are extremely useful. Pros If you have worked in parks and recreation, you understand the dire need to have software that will keep everything simple and organized. Cons THE. PRICE. CivicPlus is a great company; however, their products are kind of expensive. My recreation department is small; and we cannot justify the annual price of this software. Review Source Response from CivicPlus January 3, 2020 We appreciate your review very much. BK Bryce K. Used the software for: ### "Great Company" February 14, 2017 5.0 I have been with Rec1 for five years. It's a solid company that still has a person touch with all of its customers. I highly recommend them. Review Source MS Mark S. Used the software for: ### "Easy to use product. Customer Service is excellent" May 13, 2016 5.0 Program is easy to use. Customer service is very supportive and quick to respond to questions or concerns. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.