4.5 / 5
5 reviews

Who Uses This Software?

B2C companies: Retail, eCommerce, Travel and Hospitality, Insurance, Telecom, Utilities, Media, Entertainment, Financial services

Average Ratings

5 Reviews

  • 4.5 / 5

  • 3 / 5
    Ease of Use

  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Live Online
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • nanoRep
  • Founded 2009
  • Israel

About nanoRep

In the Age of the Customer we bridge the gap between businesses and consumers by breaking down barriers of communication and knowledge. Our unique solution lets your customers feel they are understood and supported via a real-time, personalized conversation across the customer journey. In addition to website, mobile, and agent-facing CRM deployments, nanorep can integrate with popular messaging platforms, creating seamless customer experiences across every touch point in the digital journey.

nanoRep Features

  • Alerts / Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking

nanoRep Reviews

No Wait Times & Accurate Responses

Jan 08, 2014

Comments: I'm an investor at a social trading site and I've been using the nanoRep customer support software for a while. Since online trading really requires immediacy there's no time to wait for customer service agents to get back to you. I like the fact that nanoRep actually gives me responses that are based on the questions asked and not some random response that leaves you thinking... um - did I ask that question? In other words, you get answers on the spot and there is tremendous accuracy in this type of live chat system. Kudos!

Pros: - nanoRep gives real-time feedback to questions - No waiting times - Accurate and helpful - 24/7 support available - Provides multiple solutions to queries

Cons: words like widget and morphological engine may not be understood by everyday folks - but that's not really important to you if you're just seeking answers to your questions

Excellent technology and very user-friendly

Jan 11, 2014

Comments: nanoRep is an amazing platform that facilities 24/7 customer service for my web and mobile visitors and provides me with insightful data on my customers' needs.

Pros: It's so easy to install. I was up and running within a few days. Plus, it makes my team more efficient by helping with their daily workflow. They don't have to spend as much time answering repetitive questions.

Cons: It's web and mobile friendly. I'd like to see it become more social media friendly. It's great on Facebook, but I'd like to see a Twitter integration as well. Otherwise, top notch technology from top to bottom.

Great online customer support software

Jan 08, 2014

Comments: nanoRep is the next innovative best solution for all kind of businesses such as ecommerce sites or web service ones for customer service and support.

Pros: Smart knowledge base system (self-learning) The customer service software can handle very large sites and still increase conversions. They have many great widgets and features that makes work much more effective

Cons: They are more oriented for med-large sites and might sometimes be overwhelming for small businesses. Understanding the complex of their product can be sometimes hard and demanding.

Mar 18, 2017

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

5 / 5
Value for Money

Jan 28, 2018