LiveZilla

LiveZilla

5 / 5 6 reviews

Who Uses This Software?

LiveZilla is for every company that wants to effectively and easily communicate with its customers. Also companies can keep sensitive data within their own hands because it runs on dedicated servers.


Average Ratings

6 Reviews
  • 5 / 5
    Overall
  • 4.5 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $155.00/one-time
  • Pricing Details
    140 Euro
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • LiveZilla
  • www.livezilla.net
  • Founded 2009
  • Germany

About LiveZilla

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.


LiveZilla Features

  • Alerts / Escalation
  • Automated Routing
  • Community Forums
  • Contract / SLA Management
  • Incident Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Multiple Brands / Products
  • Self Service Portal
  • Surveys & Feedback
  • Ticket Management
  • Agent Scheduling
  • Call Me Option
  • Co-Browsing
  • Geo Targeting
  • Knowledge Database
  • Offline Form
  • Persistent Chat
  • Proactive Invitations
  • Shortcut Messages
  • Transfers / Routing
  • Video Chat
  • Visitor Targeting
  • White Label Branding

LiveZilla Reviews Recently Reviewed!


great chat tool

Jan 13, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: it helps me easily connect with my clients when they need quick support that doesnt cost . its easy to use

Cons: i dont like the user interface as it looks very outdated and old . sometimes the country doesnt display correctly

Capterra-loader

Extremely good program to interact with website visitors

Dec 14, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is a very advanced program that lets you do a lot of things besides chat.
It is simple to install and setup, you can get up and running in no time and it is not complicated.
I used it in several websites

Overall: When you want to chat and interact with website visitors this software has helped us a lot.
It works and it is one of the best I have used.

Capterra-loader

A very complete and customizable application

Oct 25, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used livezilla for some years since it is an application with many tools to offer an online support service to my clients and what I like is that it is very customizable and easy to use.

Cons: Maybe the interface by default could be more modern but generally I have no problems with the application.

I really like LiveZilla. It has a lot of functionality, that me and my customers really like.

Aug 07, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the easy way to install the software and the way it can be used. It's easy to use and helpfull for my customers and me. I have the free version, which is ok for my small company.

Overall: Better customer relationship. People can "talk" to me without using a phone, so they can be anonyms . That is important in my business as a therapist.

Really useful

Jan 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality

Comments: Easy to install and very customizable. It's way better than the previous programm we were using and i like that it's not subscription based.

www.turfscape.co.za

Nov 07, 2016
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money

Comments: Livezilla is great, face-it, but it can be much more than a chat program or ticket program for small upcomming businesses. Why? Well, make it earier to access and change the popup screens that come with the program, online/offline. Have a look at www.turfscape.co.za and see what I mean, and how I use that functionallity. And hey, royalties please as it is my idea. Then I wrote a php script to change the ad when ever I detect visotors on site, or auto by using a timer with my preset time to change the ad. That way I do attract much more interaction. But to make PNG's on a regular as ads is a pain, and I don't think the average user can do all the interaction by hacking into software.