LiveZilla

LiveZilla


5 / 5
11 reviews

Who Uses This Software?

LiveZilla is for every company that wants to effectively and easily communicate with its customers. Also companies can keep sensitive data within their own hands because it runs on dedicated servers.


Average Ratings

11 Reviews

  • 5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $155.00/one-time
  • Pricing Details
    140 Euro
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Installed - Windows
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    No
  • Support
    Business Hours

Vendor Details

  • LiveZilla
  • www.livezilla.net
  • Founded 2009
  • Germany

About LiveZilla

LiveZilla includes a live chat software with multi-website support, visitor monitoring and a help desk system that allows you to not only integrate emails that you receive from customers but also messages from Twitter and Facebook in your ticket system.


LiveZilla Features

  • Alerts/Escalation
  • Automated Routing
  • Customizable Branding
  • Document Storage
  • Email Integration
  • Interaction Tracking
  • IT Asset Management
  • Knowledge Base Management
  • Multi-Channel Communication
  • Network Monitoring
  • Real-time Chat
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket/Issue Tracking
  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

LiveZilla Reviews Recently Reviewed!


Capterra loader

BEST RELIABLE LIVECHAT FOR GREAT PRICE

Jan 17, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: For me what is best about LiveZilla is being able to visit live with clients and have coordinate contact with them. Also that meets the essential necessities as simple to set up, a great pop up talk and a reinforcement of discussions. Besides, the help is fantastic.

Cons: Truly, there isn't much bad features about LiveZilla, yet I do trust that it can enhance a few perspectives to wind up an increasingly total platform. Now and then the ticket framework neglects to adapt to the tickets from facebook.

Overall: I understood that I don't recall how we took care of things before we began utilizing livezilla. It has enabled us to reach significantly more customers from different nations and have an immediate contact with them, just as handle the traffic in more detail.

Capterra loader

The best "chat" to support customers.

Jan 24, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Livezilla is an ideal tool, to give a good service to the client, communication is provided in a fast and secure way, in addition hundreds of requests can be attended at the same moment, which helps streamline the support process for employees of our super markets.

Cons: customer support can improve, we who acquire the product expect better attention from them, the speed of support must be a very important point, to improve.

Overall: We have been using Livezilla for a couple of years, to carry out all the support tasks that our clients need, from small complaints of an article that does not reach them in good condition, to bigger problems with retail clients, but at the same time, they We can give a quick and effective solution to thanks Livezilla.

Great customer support software

Sep 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
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Pros: Possibility to manage both chats and tickets from multiple channels. Easy to customize. Provides easy-to-use operator interface that allows to rapidly have an insight on pending request. You can add comments, forward to colleagues, add documents and much more.

Cons: Poor customer services. You need to updated it manually (no notifications) via FTP, quite medieval.

Overall: We use it as a ticketing system in a small company. It allows us not to lose any customer request and to keep track of them simply. We have reduced the number of incoming requests that miss essential customer data, by putting them as mandatory fields in the contact form.

Capterra loader

Extremely good program to interact with website visitors

Dec 14, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: It is a very advanced program that lets you do a lot of things besides chat.

It is simple to install and setup, you can get up and running in no time and it is not complicated.

I used it in several websites

Overall: When you want to chat and interact with website visitors this software has helped us a lot.

It works and it is one of the best I have used.

great chat tool

Jan 13, 2018
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality
Likelihood to Recommend: 8.0/10 Not
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Pros: it helps me easily connect with my clients when they need quick support that doesnt cost . its easy to use

Cons: i dont like the user interface as it looks very outdated and old . sometimes the country doesnt display correctly

Capterra loader

All-In-One Support Software

Nov 21, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Supports many Gateways such as Livechat, E-Mail Twitter and Facebook.

Bundles every Support request in one System

Has a Great API, we can gladly say that we have replaced our old Knowledgebase with the LiveZilla one fetching articles over the API.

Cons: It does produce a heavy load on every Server. You will need atleast a VPS for it. It does not work very well on Shared Hosting. Atleast for + 2 Operators.

Overall: I bought LiveZilla Pro and cant say that i regret it. We use it for LiveChat and its really effective.

Its rapid fast and provides a relieable self hosted solution.

www.turfscape.co.za

Nov 07, 2016
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money

Comments: Livezilla is great, face-it, but it can be much more than a chat program or ticket program for small upcomming businesses. Why? Well, make it earier to access and change the popup screens that come with the program, online/offline. Have a look at www.turfscape.co.za and see what I mean, and how I use that functionallity. And hey, royalties please as it is my idea. Then I wrote a php script to change the ad when ever I detect visotors on site, or auto by using a timer with my preset time to change the ad. That way I do attract much more interaction. But to make PNG's on a regular as ads is a pain, and I don't think the average user can do all the interaction by hacking into software.

Live chat software, that can do more than only chatting!

May 30, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money

Pros: While looking for a live chat solution, we came to Livezilla. The software is characterized in particular by a very clear interface, which was very easy to use for our test agents.

Cons: Unfortunately, the free version only allows one agent. For larger teams, the software can also get quite expensive.

I really like LiveZilla. It has a lot of functionality, that me and my customers really like.

Aug 07, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
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Pros: I like the easy way to install the software and the way it can be used. It's easy to use and helpfull for my customers and me. I have the free version, which is ok for my small company.

Overall: Better customer relationship. People can "talk" to me without using a phone, so they can be anonyms . That is important in my business as a therapist.

Capterra loader

A very complete and customizable application

Oct 25, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I have used livezilla for some years since it is an application with many tools to offer an online support service to my clients and what I like is that it is very customizable and easy to use.

Cons: Maybe the interface by default could be more modern but generally I have no problems with the application.

Really useful

Jan 09, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

Comments: Easy to install and very customizable. It's way better than the previous programm we were using and i like that it's not subscription based.