PHP Live

PHP Live!


5 / 5
8 reviews

Who Uses This Software?

Small to mid-size businesses who are looking for simple and intuitive live chat solution with plethora of live chat features.


Average Ratings

8 Reviews

  • 5 / 5
    Overall

  • 5 / 5
    Ease of Use

  • 4.5 / 5
    Customer Service

Product Details

  • Starting Price
    $9.00/month/user
  • Pricing Details
    Self-hosted option is also available for one time $149.
  • Deployment
    Cloud, SaaS, Web
    Installed - Mac
    Installed - Windows
    Mobile - Android Native
  • Training
    Documentation
    Live Online
  • Support
    Online
    Business Hours

Vendor Details

  • PHP Live
  • www.phplivesupport.com
  • Founded 2002
  • United States

About PHP Live!

PHP Live! is a PHP and MySQL powered live chat software for websites. PHP Live! enables your website visitors to contact you instantly via live chat directly from your webpages. It's simple to configure, easy to use with plethora of live chat features. We offer two types of Live Chat Solutions: Download or On Demand. The Download solution is a self-hosted PHP software that installs on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes.


PHP Live! Features

  • Canned Responses
  • Customizable Branding
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

PHP Live! Reviews Recently Reviewed!


Easy to Use, Good Support, Good Price

Mar 06, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Their support is just stellar. They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.

Cons: The only thing I don't like is that anytime there's an update, there seems to be CSS changes. I know they're trying to perfect the system, but when the background colors slightly change every time we update the system, some of our team members realize there was an update and will subconsciously look for things that are broken/slow/don't work the way they expect. I'd also like to be able to promote individual users to have setup admin capabilities, instead of having one setup admin account that we all share credentials for (just the managers, that is).

Vendor Response

by PHP Live on March 12, 2019

Hi Megan, the CSS and various other UI frequent changes is definitely something that will be improved. The UI updates are an attempt to reach a happy medium for best live chat results but a consistent UI is also important. This is an area of priority for future versions. Although there may be slight improvements that can be made here and there, the overall experience has been great it seems. Thank you for taking the time to submit a rave review. Your feedback has been very helpful.

Glad I made this choice

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: The functionality is a plus, the ease of use definitely a triple plus. The support is great always responsive and personable. Been with the company for years and never regretted it.

Cons: None that I can think of, just keep up the good work thanks.

Overall: Where can I start, this software is great especially when you take the multiple features that it offers. You have the ability to track traffic, you get a real-time chat request, you are able to market other businesses you may have, chat with co-workers, take it with you on your mobile device, use with multiple sites, I can go on and on.

Vendor Response

by PHP Live on March 11, 2019

Hi Darryl, thank you for entrusting PHP Live! as your live chat solution. Your feedback and review is greatly appreciated. There are lots of development and new feature ideas in planning and looking forward to showcase them with ongoing new versions.

Years of satisfaction

Feb 07, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: I helped one of my long-term clients install PHP Live 6+ years ago and we are still using in on 100+ websites without the slightest problem. The software is regularly updated, has a great support and I would recommend it to anyone who needs to have live chat on the website.

Cons: Admin interface design looks a little bit outdated, but I can live with that as long as other things work ok.

Vendor Response

by PHP Live on March 05, 2019

Hi there! Thank you for taking the time to review PHP Live! Support and numbers of referrals. Always great to hear the system is operates without issues. The Setup Admin area was updated in recent versions and perhaps upgrade your system when you can to view the improved interface. Thank you for your support and choosing PHP Live! Support.

Best live chat platform

Mar 05, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Easy to setup

Easy to administer

Easy to use

Customer support is excellent

Continued development and improvements

Cons: Create more integrations. For example, a missed chat could go to a slack or a help desk management platform.

Vendor Response

by PHP Live on March 11, 2019

Hi Jay, creating additional integrations is on the to-do list. The suggestion of sending missed chats to various sources is a great idea and it has been noted of the interest. Thank you for taking the time to write a review and the 5 star rating. Very glad to hear the software has been easy to use and you have received a satisfactory product support over the years.

Full of Features and Great Service

Apr 05, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: Features

Customization

Customer Service

Frequent Updates

Optimization

Compatibility

Overall: I've been a customer of PHPLive for a few years and have never been let down. The team there diligently works with me to solve any issues their software has.

In fact, a few weeks ago I had an issue that was specific to my website not being compatible with their software -- something they have no obligation to fix. I called them and told them about my issue, and a hotfix for the issue was available within the next few hours.

Their team is dedicated to making the most feature-complete and lightweight chat solution possible. We've tried other chat solutions, but none have even come close to the sheer amount of features offered by PHPLive, all while not hogging our server resources.

I would definitely recommend PHPLive to anyone looking to do Live Chat for their website for any reason.

Vendor Response

by PHP Live on March 05, 2019

Hi Chase, thank you so much for taking the time to write an excellent review. Working with countless server environments can sometimes be tricky but with any tech situations there is typically a workaround. PHP Live! is designed to function on all servers with PHP and MySQL already enabled and if there are any complications, we typically look at the issue to see if something can be done for a fully functioning system. Minimal server resource usage with speedy interaction is one of the primary goals in delivering a great live chat system that can be installed on various server environments. Thank you for your continued support and choosing PHP Live! as your live chat solution.

Best system for livechat

May 31, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Value for Money
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Pros: It has download version, easy to use, and customer support is gr8

Cons: I think the admin panel can be better...

Overall: When potential customer, need more info, is the best tool to close a sale....

Vendor Response

by PHP Live on June 04, 2019

Hi Gabriel,

Great to hear things are going great with PHP Live! deployment for your website. The Setup Admin area layout will be reviewed in the near future. There are few design ideas in mind. Your continued feedback during live chat and also this review has been very informative. Thank you.

Capterra loader

Want a chat funtion for your project? go for it!

Oct 11, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The script is super easy to implement in your project when you require a live chat funtion

Cons: the pro version seems to be a little expensive.

Vendor Response

by PHP Live on March 05, 2019

Hi Anuj, very great to hear the system is easy to implement and you are really enjoying the system.

Php is very easy to use to chat with the user who is visit in website it's like support

May 07, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: you can chat here offline and online and yeh its also good that you can send your emotion in this using emoji facility which is provided here

Cons: its and very user friendly and it's attract to use to any user and also rate is very good to buy in terms of the price

Vendor Response

by PHP Live on March 05, 2019

Hi Sanket, great to hear the system is very easy to use and you are enjoying various features such as the emoji :)