# PHP Live! Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about PHP Live! Software - reviews, pricing plans, popular comparisons to other Live Chat products and more. Source: https://www.capterra.com/p/127115/PHP-Live --- # PHP Live! Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) PHP Live! ## What is PHP Live!? PHP Live! is a PHP and MySQL powered live chat solution for websites. We offer two types of live chat solutions: Download or On Demand. The Download solution is a 100% self-hosted live chat that can be installed on your server and domain. With the On Demand solution, simply signup, setup and be ONLINE in just few minutes. ## What is PHP Live! used for? [Live Chat](https://www.capterra.com/live-chat-software/) Top alternative Featured Overall rating Based on 16 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price $10 Per User, Per Month Free trial available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for PHP Live!?[Manage this product listing](https://digitalmarkets.gartner.com/get-listed/claim-bx?url=http://www.phplivesupport.com&name=PHP Live!) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### PHP Live! 4.6 (16) VS. [4.4 (4,077)](https://www.capterra.com/p/164283/Zendesk/reviews/) Starting Price $10 Per User, Per Month Starting Price $39 Per User, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.6 (16) Ease Of Use 4.3 (3,601) Value For Money 4.5 (15) Value For Money 4.2 (2,655) Customer Service 4.3 (15) Customer Service 4.3 (2,764) ## PHP Live! alternatives [4.5 (3,412)](https://www.capterra.com/p/124981/Freshdesk/reviews/) Starting price $19.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars [4.5 (1,132)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting price $39.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 90% of reviewers rated it above 4 stars [4.5 (2,212)](https://www.capterra.com/p/169505/Zoho-Desk/reviews/) Starting price $20.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 94% of reviewers rated it above 4 stars Highest Rated [4.7 (24,073)](https://www.capterra.com/p/135003/Slack/reviews/) Starting price $8.75 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/127115/PHP-Live/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. API Application programming interface that allows for integration with other systems/databases Autoresponders Create and automatically send premade copy in response to customer messages Canned Responses Shortcuts for inputting frequently used messages Chat/Messaging Communicate using direct chat or messages within the system Collaboration Tools Provides a channel for team members to share media files, communicate, and work together Customizable Branding Add customized logos and colors to align with company branding PHP Live! 18 features Application programming interface that allows for integration with other systems/databases Create and automatically send premade copy in response to customer messages Shortcuts for inputting frequently used messages Communicate using direct chat or messages within the system Provides a channel for team members to share media files, communicate, and work together Add customized logos and colors to align with company branding Public or private sharing of digital files such as documents, audio/video, images, and more Access software remotely via mobile devices Form to collect visitor contact information when live chat isn't available Copy on the page or chat window encouraging the user to engage with the chat option Engage in direct, instant messaging with consumers Active monitoring of systems, applications, or networks Notifications that are delivered to users as soon as an event occurs View and track pertinent metrics to find patterns and gain insights from data Gauge satisfaction and receive information for improvement and success Set up connections to third-party platforms to improve business processes View messages sent by both parties during the chat conversation Transfer queries and organize messages between agents Get Advice We can help you find the software with the features you need. Features 4.5 (16) 4.5 Based on 16 reviews ## Pricing Value for money 4.5 (15) Free Trial Basic $10.00 Per User,Per Month Value for money 4.5 (15) 4.5 Based on 15 reviews ## Integrations [ WordPress](https://www.capterra.com/p/131687/WordPress/)[ Gmail](https://www.capterra.com/p/202338/Gmail/)[ Meta for Business](https://www.capterra.com/p/213257/Facebook/)[ Google Maps](https://www.capterra.com/p/227511/Google-Maps/)[ Joomla](https://www.capterra.com/p/161648/Joomla/)[ BigCommerce](https://www.capterra.com/p/131883/Bigcommerce/)[ OpenCart](https://www.capterra.com/p/143516/OpenCart/)[ WHMCS](https://www.capterra.com/p/130157/WHMCS/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.3 (15) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.3 (15) 4.3 Based on 15 reviews ## User reviews Overall rating 4.6 Based on 16 reviews Filter by rating 5(11) 4(4) 3(0) 2(1) 1(0) Mentioned topic Sorted by most recent AU Anonymous User Applications Developer Government Administration ### "Left us high and dry" 2.0 Overall Rating 2.0 2.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 April 11, 2022 We had been loyal customers for years. All of a sudden we got a notice that we had less than 30 days to find a new solution because they were abruptly ending the hosted service. They would not refund the remaining months of our contract. They offered to give us the software to put on a host for free(but not really since we had months remaining of our contract). Sounds like the company is unstable. Pros This software was a good fit for us. It handled just chat and no CRM or ticketing tools that were overkill for our use. It gave us a hosted solution which was a need for our organization. Cons Screen sharing would've been a nice feature. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AU Anonymous User Advisor Education Management ### "PHP Live!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 3.0 3.0 Likelihood to Recommend 7/10 April 8, 2020 Pros PHP Live allows my employer to offer a live chat to clients for easy, on-demand support. Cons As a user, I wish there were more tutorials on how to use the service's full potential. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. DA Donovan A. Owner operator Photography ### "All the bells and whistles you'll ever need!!" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 25, 2020 Only have to contact someone regarding a billing problem they were fast in responding and helping me out. Pros I love how many functions it has. It's amazing how robust the software is for the price of the application. I love that it has business hours so incase your loved in via the mobil app, it automatically turns off requests after a specified time. Cons The software has a lot of different customization but the layout and the organization it's not my favorite. Switched from [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/) The current version was no longer supported and was either going to have to purchase a new upgrade license or purchase this application. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2020 Hi Donovan. Great to hear you are fully utilizing the software. There are a lot of features available, probably the most feature rich live chat software available. With so many features, the layout can get a little confusing in few areas. The navigation and feature configuration layout is a topic that is continually being updated for intuitiveness. Please stay tuned for future updates that will be more organized and structured. Your feedback is much appreciated. Thank you. AC Alexander C. CEO Computer Software ### "Great Software, nice solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 24, 2020 We love the PHP Live solution, help us to open a near channel with our customers, we have always 5 stars on all our support chats, and is not only for our team is because the platform works and the clients loved as much as we love it. Pros Our company tries several programs to provide Live Support to our customers, and at the moment we try PHPLive we loved, it is easy to install, easy to configure, and most importantly easy to use. Our customers love our Support Platform and love more our chat system. Cons The Upgrade procedure is not easy if you don't have the experience, you need hi-end support from some programmer or someone to know about PHP and MySQL to understand what files to save or replace. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor March 5, 2020 Hi Cabalceta. The upgrade procedure is something that is being considered for improvement for future version. The current method does require downloading a new version and uploading all the files to the server, replacing the existing files. Future method may have a more streamlined process in few areas. Few options will be considered. Thank you for taking the time to send your feedback. CB Corina B. Marketing Manager Business Supplies and Equipment ### "Excellent Live Chat Software" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 21, 2020 Pros Easy to use and fairly priced. Great value. Cons Nothing really worth mentioning. It performs as it should. Reasons for choosing PHP Live! It was recommended to me by someone I know in the IT industry. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 24, 2020 Hi Corina, great to hear you find the system easy to use and excellent live chat overall. That's exactly the goal we continually strive for. Thank you for taking the time to write a review. RG Rich G. Founder & Host Media Production ### "I have used and loved this product for many years from a great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 February 19, 2020 I've been using the products since 2006 and have watched this product grow over the years. The support has always been excellent which is one of the reasons for continuing to use this product. Pros The ability to have a choice between a hosted and cloud based model. Cons I really don't having anything major that I consider to be negative. There are competitors that are very large that possibly offer better service however, any issues that arised have been handled by this company in a positive manner Reasons for choosing PHP Live! Cost was one of the major decisions to go with PhpLive. Access to source code was another important decision. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2020 Hi Rich. With over 10+ years of PHP Live! experience, you have certainly seen the software evolve and improve. There are many more new features and ideas in planning. Great to hear you have been receiving exceptional software support. Next 10+ years are going to be quite exciting. Dmitriy P. CEO Retail ### "Flexible chat software that keeps improving" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 4.0 4.0 Likelihood to Recommend 10/10 February 19, 2020 Pros \- Easy code changes for custom integration with Hubspot - Flexible interface to accommodate multi-brand environment - Internationalization options - Quick email responses from support - Reasonable cost Cons We would love to see Whatsapp or FB messenger integrations as added channels Reasons for choosing PHP Live! Ease of integration, reasonable cost Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2020 Hi Dmitriy. We appreciate the time you took to submit your review. Glad to hear everything is working out for you. The additional integration of WhatsApp and Facebook can be looked into further for possible new features. JM James M. CIO Non-Profit Organization Management ### "Awesome Chat Solution" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 February 19, 2020 We serve a lot of secondary school teachers. Adding a chat option on our website allows our teachers to communicate with us while still managing their classrooms. Pros Super easy to use, setup and integrate with our website. No bloat! The folks at phplive are always working to improve their product. Their customer service is the best. Cons Hard to say, we never really have had any issues. Reasons for choosing PHP Live! We have been using php live for over 5 years. It was and still is a very inexpensive option that has the features we were looking for. Review source Incentivized review: software users are invited to submit an honest review and offered a nominal incentive for their time and effort. All incentivized reviews are subject to our verification process prior to publication. Response from Vendor February 20, 2020 Hi James. Providing a simple to use live chat is one of our main goals and happy to hear you find the system very simple to setup. There are many interesting features planned with continued improvements in many areas. Please stay tuned and thank you for taking the time to submit your rave review. RG Reginaldo G. CEO Telecommunications ### "Very good" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 October 24, 2019 We had to adapt to get the results we wanted, but overall it's good, super great support, in our case it would be great if we had whmcs integration where we could get all the customer data straight into the chat, or open direct ticket through chat, that would be perfect. Pros It is a very good system, easy to install, configure and use. Cons I believe that values are a drawback for smaller companies, and it has some functions that are to be desired, such as integrating with market systems. Reasons for choosing PHP Live! I had known him for years and found a good option to invest Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor February 21, 2020 Hi Gazetta. Additional integration with third-party shopping carts or other third-party systems is an ongoing research and planning with eventual development. It would be interesting to see if other clients are using WHMCS as well. A post on the client forums might be something to try. The client forums provides other clients to also express interest in the feature and it helps with new version planning. The client forums can be accessed by logging into your client area: https://www.phplivesupport.com/clients/ GM Gabriel M. CEO Internet ### "Best system for livechat " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 0.0 0.0 Likelihood to Recommend 10/10 May 31, 2019 When potential customer, need more info, is the best tool to close a sale.... Pros It has download version, easy to use, and customer support is gr8 Cons I think the admin panel can be better... Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor June 4, 2019 Hi Gabriel, Great to hear things are going great with PHP Live! deployment for your website. The Setup Admin area layout will be reviewed in the near future. There are few design ideas in mind. Your continued feedback during live chat and also this review has been very informative. Thank you. [View all Reviews](https://www.capterra.com/p/127115/PHP-Live/reviews/) Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)