OSI Codes

PHP Live!

4 / 5 4 reviews


Average Ratings

4 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $9.95/month
  • Deployment
    Cloud, SaaS, Web

Vendor Details

  • OSI Codes
  • www.phplivesupport.com

About PHP Live!

Open source live chat for eCommerce, education, and non-profits. Powered by PHP and MySQL.


Spotlight_media_placeholder

PHP Live! Features

  • Canned Responses
  • Geo Targeting
  • Offline Form
  • Proactive Chat
  • Screen Sharing
  • Third Party Integration
  • Transfers/Routing
  • Website Visitor Tracking

PHP Live! Reviews Recently Reviewed!


Bad Customer service

Mar 30, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Comments: I don't have an experience in using this live chat solution but am not planning to after the horrible customer care service I had to encounter. I have been analyzing different companies providing live chat solutions in the marketplace. Came across PHP live and decided to see what are the features that are being offered. There is a feature page on their website and displays all the features but were missing a few which the others are offering. The other companies generally give a clear comparison between their plans and the important features. But PHP live's site does not. So I decided to chat with them to find out. PHP live chat does not have a live chat facility on their own website. It is only for their clients. That was the 1st concern that I had. But there is a facility to send a message on their site so I decided to send an email with my queries. I got a reply, not answering my questions on the features as requested but the rep asked me what is the URL on which I am planning to embed it and if I am reviewing other solutions, which are they., Again, this was not seeming right, but I decided to give the rep the names of the other solutions I had been analyzing. So the rep, probably satisfied with my answers told me that the feature list depends on which plan I am looking at. Again, I felt like shouting out to him, just give me the feature list but I decided against it. And very calmly told me my requirement. About 5 emails later, and again no feature list. the person kept on sending me links of the feature page which I had already seen. In the end I was told that if the feature I am looking for isn't in the list, it's probably not there. Awful experience. Waste of time!

Years of satisfaction

Feb 07, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: I helped one of my long-term clients install PHP Live 6+ years ago and we are still using in on 100+ websites without the slightest problem. The software is regularly updated, has a great support and I would recommend it to anyone who needs to have live chat on the website.

Cons: Admin interface design looks a little bit outdated, but I can live with that as long as other things work ok.

Full of Features and Great Service

Apr 05, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
Likely
Extremely
Likely

Pros: Features
Customization
Customer Service
Frequent Updates
Optimization
Compatibility

Overall: I've been a customer of PHPLive for a few years and have never been let down. The team there diligently works with me to solve any issues their software has.
In fact, a few weeks ago I had an issue that was specific to my website not being compatible with their software -- something they have no obligation to fix. I called them and told them about my issue, and a hotfix for the issue was available within the next few hours.
Their team is dedicated to making the most feature-complete and lightweight chat solution possible. We've tried other chat solutions, but none have even come close to the sheer amount of features offered by PHPLive, all while not hogging our server resources.

I would definitely recommend PHPLive to anyone looking to do Live Chat for their website for any reason.

Php is very easy to use to chat with the user who is visit in website it's like support

May 07, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
Likely
Extremely
Likely

Pros: you can chat here offline and online and yeh its also good that you can send your emotion in this using emoji facility which is provided here

Cons: its and very user friendly and it's attract to use to any user and also rate is very good to buy in terms of the price