# PHP Live! Reviews 2026. Verified Reviews, Pros & Cons | Capterra

> Is PHP Live! the right Live Chat solution for you? Explore 16 verified user reviews from people in industries like yours to make a confident choice.

Source: https://www.capterra.com/p/127115/PHP-Live/reviews

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PHP Live!

4.6 (16)

[View alternatives](https://www.capterra.com/p/127115/PHP-Live/alternatives/)

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/)

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Last updated March 13th, 2026

# Reviews of PHP Live!

Ease of use

4.6

Customer Service

4.3

## Showing most helpful reviews

Showing 1-16 of 16 Reviews

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Most Helpful

Rating

Company Size

Reviewer's Role

Length of Use

Frequency of Use

Dmitriy P.  
CEO  
Retail  
Used the software for: 2+ years

### "Flexible chat software that keeps improving"

February 19, 2020

4.0

Pros

\- Easy code changes for custom integration with Hubspot - Flexible interface to accommodate multi-brand environment - Internationalization options - Quick email responses from support - Reasonable cost

Cons

We would love to see Whatsapp or FB messenger integrations as added channels

Reason for choosing PHP Live!

Ease of integration, reasonable cost

Review Source

Response from PHP Live

February 20, 2020

Hi Dmitriy. We appreciate the time you took to submit your review. Glad to hear everything is working out for you. The additional integration of WhatsApp and Facebook can be looked into further for possible new features.

DA

Donovan A.  
Owner operator  
Photography  
Used the software for: Less than 6 months

### "All the bells and whistles you'll ever need!!"

February 25, 2020

5.0

Only have to contact someone regarding a billing problem they were fast in responding and helping me out.

Pros

I love how many functions it has. It's amazing how robust the software is for the price of the application. I love that it has business hours so incase your loved in via the mobil app, it automatically turns off requests after a specified time.

Cons

The software has a lot of different customization but the layout and the organization it's not my favorite.

Switched from

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)

The current version was no longer supported and was either going to have to purchase a new upgrade license or purchase this application.

Review Source

Response from PHP Live

March 5, 2020

Hi Donovan. Great to hear you are fully utilizing the software. There are a lot of features available, probably the most feature rich live chat software available. With so many features, the layout can get a little confusing in few areas. The navigation and feature configuration layout is a topic that is continually being updated for intuitiveness. Please stay tuned for future updates that will be more organized and structured. Your feedback is much appreciated. Thank you.

VR

Verified Reviewer  
Applications Developer  
Government Administration  
Used the software for: 2+ years

### "Left us high and dry"

April 11, 2022

2.0

We had been loyal customers for years. All of a sudden we got a notice that we had less than 30 days to find a new solution because they were abruptly ending the hosted service. They would not refund the remaining months of our contract. They offered to give us the software to put on a host for free(but not really since we had months remaining of our contract). Sounds like the company is unstable.

Pros

This software was a good fit for us. It handled just chat and no CRM or ticketing tools that were overkill for our use. It gave us a hosted solution which was a need for our organization.

Cons

Screen sharing would've been a nice feature.

Review Source

MR

Megan R.  
Systems and Development Manager  
Hospitality  
Used the software for: 2+ years

### "Easy to Use, Good Support, Good Price"

March 6, 2019

5.0

Pros

Their support is just stellar. They really listen to feature requests and will talk through ideas with you, not just reply with a stuffy automated response. They're also very quick/frequent with their software updates.

Cons

The only thing I don't like is that anytime there's an update, there seems to be CSS changes. I know they're trying to perfect the system, but when the background colors slightly change every time we update the system, some of our team members realize there was an update and will subconsciously look for things that are broken/slow/don't work the way they expect. I'd also like to be able to promote individual users to have setup admin capabilities, instead of having one setup admin account that we all share credentials for (just the managers, that is).

Review Source

Response from PHP Live

March 12, 2019

Hi Megan, the CSS and various other UI frequent changes is definitely something that will be improved. The UI updates are an attempt to reach a happy medium for best live chat results but a consistent UI is also important. This is an area of priority for future versions. Although there may be slight improvements that can be made here and there, the overall experience has been great it seems. Thank you for taking the time to submit a rave review. Your feedback has been very helpful.

AC

Alexander C.  
CEO  
Computer Software  
Used the software for: 2+ years

### "Great Software, nice solution"

February 24, 2020

5.0

We love the PHP Live solution, help us to open a near channel with our customers, we have always 5 stars on all our support chats, and is not only for our team is because the platform works and the clients loved as much as we love it.

Pros

Our company tries several programs to provide Live Support to our customers, and at the moment we try PHPLive we loved, it is easy to install, easy to configure, and most importantly easy to use. Our customers love our Support Platform and love more our chat system.

Cons

The Upgrade procedure is not easy if you don't have the experience, you need hi-end support from some programmer or someone to know about PHP and MySQL to understand what files to save or replace.

Review Source

Response from PHP Live

March 5, 2020

Hi Cabalceta. The upgrade procedure is something that is being considered for improvement for future version. The current method does require downloading a new version and uploading all the files to the server, replacing the existing files. Future method may have a more streamlined process in few areas. Few options will be considered. Thank you for taking the time to send your feedback.

RG

Rich G.  
Founder & Host  
Media Production  
Used the software for: 2+ years

### "I have used and loved this product for many years from a great company"

February 19, 2020

5.0

I've been using the products since 2006 and have watched this product grow over the years. The support has always been excellent which is one of the reasons for continuing to use this product.

Pros

The ability to have a choice between a hosted and cloud based model.

Cons

I really don't having anything major that I consider to be negative. There are competitors that are very large that possibly offer better service however, any issues that arised have been handled by this company in a positive manner

Reason for choosing PHP Live!

Cost was one of the major decisions to go with PhpLive. Access to source code was another important decision.

Review Source

Response from PHP Live

February 21, 2020

Hi Rich. With over 10+ years of PHP Live! experience, you have certainly seen the software evolve and improve. There are many more new features and ideas in planning. Great to hear you have been receiving exceptional software support. Next 10+ years are going to be quite exciting.

RG

Reginaldo G.  
CEO  
Telecommunications  
Used the software for: 1-2 years

### "Very good"

October 24, 2019

4.0

We had to adapt to get the results we wanted, but overall it's good, super great support, in our case it would be great if we had whmcs integration where we could get all the customer data straight into the chat, or open direct ticket through chat, that would be perfect.

Pros

It is a very good system, easy to install, configure and use.

Cons

I believe that values are a drawback for smaller companies, and it has some functions that are to be desired, such as integrating with market systems.

Reason for choosing PHP Live!

I had known him for years and found a good option to invest

Review Source

Response from PHP Live

February 21, 2020

Hi Gazetta. Additional integration with third-party shopping carts or other third-party systems is an ongoing research and planning with eventual development. It would be interesting to see if other clients are using WHMCS as well. A post on the client forums might be something to try. The client forums provides other clients to also express interest in the feature and it helps with new version planning. The client forums can be accessed by logging into your client area: https://www.phplivesupport.com/clients/

JM

James M.  
CIO  
Non-Profit Organization Management  
Used the software for: 2+ years

### "Awesome Chat Solution"

February 19, 2020

5.0

We serve a lot of secondary school teachers. Adding a chat option on our website allows our teachers to communicate with us while still managing their classrooms.

Pros

Super easy to use, setup and integrate with our website. No bloat! The folks at phplive are always working to improve their product. Their customer service is the best.

Cons

Hard to say, we never really have had any issues.

Reason for choosing PHP Live!

We have been using php live for over 5 years. It was and still is a very inexpensive option that has the features we were looking for.

Review Source

Response from PHP Live

February 20, 2020

Hi James. Providing a simple to use live chat is one of our main goals and happy to hear you find the system very simple to setup. There are many interesting features planned with continued improvements in many areas. Please stay tuned and thank you for taking the time to submit your rave review.

DR

Darryl R.  
Owner  
Information Technology and Services  
Used the software for: 2+ years

### "Glad I made this choice"

March 5, 2019

5.0

Where can I start, this software is great especially when you take the multiple features that it offers. You have the ability to track traffic, you get a real-time chat request, you are able to market other businesses you may have, chat with co-workers, take it with you on your mobile device, use with multiple sites, I can go on and on.

Pros

The functionality is a plus, the ease of use definitely a triple plus. The support is great always responsive and personable. Been with the company for years and never regretted it.

Cons

None that I can think of, just keep up the good work thanks.

Review Source

Response from PHP Live

March 11, 2019

Hi Darryl, thank you for entrusting PHP Live! as your live chat solution. Your feedback and review is greatly appreciated. There are lots of development and new feature ideas in planning and looking forward to showcase them with ongoing new versions.

Anuj M.  
Associate Engineer  
Computer Software  
Used the software for: Less than 6 months

### "Want a chat funtion for your project? go for it!"

October 11, 2018

4.0

Pros

The script is super easy to implement in your project when you require a live chat funtion

Cons

the pro version seems to be a little expensive.

Review Source

Response from PHP Live

March 6, 2019

Hi Anuj, very great to hear the system is easy to implement and you are really enjoying the system.

VR

Verified Reviewer  
PPC Manager  
Cosmetics  
Used the software for: 2+ years

### "Years of satisfaction"

February 7, 2018

5.0

Pros

I helped one of my long-term clients install PHP Live 6+ years ago and we are still using in on 100+ websites without the slightest problem. The software is regularly updated, has a great support and I would recommend it to anyone who needs to have live chat on the website.

Cons

Admin interface design looks a little bit outdated, but I can live with that as long as other things work ok.

Review Source

Response from PHP Live

March 6, 2019

Hi there! Thank you for taking the time to review PHP Live! Support and numbers of referrals. Always great to hear the system is operates without issues. The Setup Admin area was updated in recent versions and perhaps upgrade your system when you can to view the improved interface. Thank you for your support and choosing PHP Live! Support.

CT

Chase T.  
  
  
Used the software for:

### "Full of Features and Great Service"

April 6, 2017

5.0

I've been a customer of PHPLive for a few years and have never been let down. The team there diligently works with me to solve any issues their software has. In fact, a few weeks ago I had an issue that was specific to my website not being compatible with their software -- something they have no obligation to fix. I called them and told them about my issue, and a hotfix for the issue was available within the next few hours. Their team is dedicated to making the most feature-complete and lightweight chat solution possible. We've tried other chat solutions, but none have even come close to the sheer amount of features offered by PHPLive, all while not hogging our server resources. I would definitely recommend PHPLive to anyone looking to do Live Chat for their website for any reason.

Pros

Features Customization Customer Service Frequent Updates Optimization Compatibility

Review Source

Response from PHP Live

March 6, 2019

Hi Chase, thank you so much for taking the time to write an excellent review. Working with countless server environments can sometimes be tricky but with any tech situations there is typically a workaround. PHP Live! is designed to function on all servers with PHP and MySQL already enabled and if there are any complications, we typically look at the issue to see if something can be done for a fully functioning system. Minimal server resource usage with speedy interaction is one of the primary goals in delivering a great live chat system that can be installed on various server environments. Thank you for your continued support and choosing PHP Live! as your live chat solution.

GM

Gabriel M.  
CEO  
Internet  
Used the software for: 6-12 months

### "Best system for livechat "

May 31, 2019

5.0

When potential customer, need more info, is the best tool to close a sale....

Pros

It has download version, easy to use, and customer support is gr8

Cons

I think the admin panel can be better...

Review Source

Response from PHP Live

June 4, 2019

Hi Gabriel, Great to hear things are going great with PHP Live! deployment for your website. The Setup Admin area layout will be reviewed in the near future. There are few design ideas in mind. Your continued feedback during live chat and also this review has been very informative. Thank you.

VR

Verified Reviewer  
Advisor  
Education Management  
Used the software for: Less than 6 months

### "PHP Live!"

April 8, 2020

5.0

Pros

PHP Live allows my employer to offer a live chat to clients for easy, on-demand support.

Cons

As a user, I wish there were more tutorials on how to use the service's full potential.

Review Source

CB

Corina B.  
Marketing Manager  
Business Supplies and Equipment  
Used the software for: 1-2 years

### "Excellent Live Chat Software"

February 21, 2020

5.0

Pros

Easy to use and fairly priced. Great value.

Cons

Nothing really worth mentioning. It performs as it should.

Reason for choosing PHP Live!

It was recommended to me by someone I know in the IT industry.

Review Source

Response from PHP Live

February 24, 2020

Hi Corina, great to hear you find the system easy to use and excellent live chat overall. That's exactly the goal we continually strive for. Thank you for taking the time to write a review.

SP

Sanket P.  
Software Developer  
Computer Software  
Used the software for: Less than 6 months

### "Php is very easy to use to chat with the user who is visit in website it's like support"

May 7, 2018

4.0

Pros

you can chat here offline and online and yeh its also good that you can send your emotion in this using emoji facility which is provided here

Cons

its and very user friendly and it's attract to use to any user and also rate is very good to buy in terms of the price

Review Source

Response from PHP Live

March 6, 2019

Hi Sanket, great to hear the system is very easy to use and you are enjoying various features such as the emoji :)

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