Tweakservers

SmarterTrack

3 / 5 1 review


Average Ratings

1 Review
  • 3 / 5
    Overall
  • 3 / 5
    Ease of Use
  • 3 / 5
    Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    perpetual license available
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Tweakservers
  • www.tweakservers.com

About SmarterTrack

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.


SmarterTrack Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

SmarterTrack Reviews Recently Reviewed!

A lot of functionality at a low price point

Aug 17, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
Likely
Extremely
Likely

Comments: My experience with SmarterTrack is limited to a short trial period - but as a courtesy, in exchange for theirs, I wanted to put them on the Software Advice radar, and let the world know about their product, which is free for up to two users.

Pros: Looks like this could be a good choice for the right (?) market segment, with a lot of online agents. Standard ticketing, Chat, Customer Portal, Knowledge Base, and Community BBS right out of the box. Impressive round-robin ticket distribution (or is it?). Custom fields, etc.

Cons: Not the market segment that I need (Asset Managment).