Tweakservers

SmarterTrack



Average Ratings

  • Overall
  • Ease of Use
  • Customer Service

Product Details

  • Starting Price
    $15.00/month
  • Pricing Details
    perpetual license available
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows

Vendor Details

  • Tweakservers
  • www.tweakservers.com

About SmarterTrack

Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications.


SmarterTrack Features

  • Alerts / Escalation
  • Appointment Management
  • Automated Routing
  • Automatic Customer Notices
  • Complaint Monitoring
  • Contract Management
  • Customer Database
  • Customer Experience Management
  • Help Desk
  • Inbox / Queue Management
  • Knowledge Base
  • Known Issue Management
  • Live Chat
  • Self Service Portal
  • Surveys & Feedback
  • Trouble Ticketing
  • Work Order Management

SmarterTrack Reviews


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