Microhouse Systems

MultiFlexRMS

4 / 5 27 reviews

Who Uses This Software?

Retailers in Fashion & Apparel, Books/Music, Health/Nutrition and General Merchandising. In single location, multi-state, multi-store or multi-country with multi currencies or variable tax.


Average Ratings

27 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $895.00/one-time
  • Pricing Details
    Secondary workstation or second license is $495
  • Free Version
    Yes
  • Free Demo
    Yes
  • Deployment
    Cloud, SaaS, Web
    Installed - Windows
    Mobile - iOS Native
  • Training
    Documentation
    Live Online
    In Person
  • Support
    Online
    Business Hours
    24/7 (Live Rep)

Vendor Details

  • Microhouse Systems
  • www.multiflexrms.com
  • Founded 1991
  • Canada

About MultiFlexRMS

Retail Management System for single or multi-store POS program for retailers in Fashion, Books/Music, Health/Nutrition and General Merchandising ... to Control Inventory, Manage Client Relationships, Financial Reporting & Automates Sales/Marketing functions. Integrates your eCommerce & physical store. Program is reliable, secure and supported by trained RMS Experts.


MultiFlexRMS Features

  • Allocation
  • Barcoding
  • Cost Tracking
  • Forecasting
  • Item Management
  • Order Management
  • Procurement Management
  • Reorder Management
  • Serial Number Tracking
  • SKU / UPC Codes
  • Supplier Management
  • Alerts/Notifications
  • Barcoding/RFID
  • Forecasting
  • Inventory Optimization
  • Kitting
  • Manufacturing Inventory Management
  • Mobile Access
  • Multi-Channel Management
  • Reorder Management
  • Reporting/Analytics
  • Retail Inventory Management
  • Supplier Management
  • Warehouse Inventory Management
  • Barcode Scanning
  • Commission Management
  • Customer Account Profiles
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Layaway Management
  • Loyalty Program Support
  • Ordering Automation
  • Pricing Management
  • Restaurant POS
  • Retail Management
  • Returns Tracking
  • Sales Tracking
  • Touch Screen
  • Customer Database
  • Discount Management
  • eCommerce
  • Gift Card Management
  • Inventory Management
  • Multi-Location
  • Purchasing
  • Returns Management
  • Sales Tracking

MultiFlexRMS Reviews Recently Reviewed!


Lied to by sales people about functionalities, treated horribly by support staff when issues arose.

May 06, 2017
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money

Pros: It wasn't super expensive and performs its basic functions effectively once the extremely tedious setup process is complete.

Cons: It doesn't integrate with QuickBooks online, it doesn't integrate with e-Commerce, it doesn't adapt easily to my purposes... all of these things I was told in the sales process that it would do. Training is essentially non-existent and there is no documentation to refer to later. All we had was a one hour session where our trainer took control of our system remotely and used his function keys to speed through setup steps (we couldn't even tell what he was doing because he didn't articulate it and didn't use the mouse) and wouldn't allow us to ask questions. They charge a bunch of money each year to install any updates and continue to give you access to their support, but none of that was explained or described by our sales person and was not in our contract. When I found a glitch in the system that was causing us peoblems at POS, the support manager was extremely rude and condescending to me, going so far as to ask how old I was because he felt I might lack the "experience" (his words) required to be able to find and resolve such an issue. I only wish we had the money to buy a real POS system with real support staff. The last time I tried to post a negative review I was bullied into having it removed by RMS management - that won't happen again.

Overall: It does provide the basic inventory management functions we expected.

SoSO.... you get what you pay for....

Jun 27, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Somewhat easy for daily use for the staff, for management, much MORE work :( Reports are many, but also means confusing at times

Cons: Customer support is confusing to get a hold of, I also have a 3 hour time difference, so my answers are usually 2-3 days later. Floor restocking report has a 1 minute "bug" where there's a blindspot and may affect you. They don't sound interested / willing to integrate their system w/ other credit card machine companies (they support only 2 services!) For some odd reason, I keep finding bugs in their system, and their latest update makes NO SENSE, why do I need to hit ANOTHER button to get the mix+match to kick in, before the update - it was automatic - do you see your grocery store checkout have a mix and match button? IT's AUTOMATIC! Every single one of my concerns that I've had in the past 2 years have gone unanswered and ignored - running a retail store is hard enough, and trying to get the backend support from these guy - it's like pulling teeth at times. I've been with them over 2 years - I've 2 different Tech support individuals (assigned) now, they got some turnover going on over there!

Capterra-loader

Good system with lots of tools and functions.

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: RMS is great for customer relationships. I can easily see my list of clients, their purchase history, sizing, contact info, and any notes I make on their file. The functionality is good, with lots or reporting tools to better manage my business. Previously we operated with a cash register which didn't record anything, and kept tags as our tracking. With RMS, we can easily pull up sales figures from any given period, our top selling and slow moving styles, floor restocking, and much more. And counting inventory has gone from a two day ordeal to just a couple of hours. This system has definitely improved my business. Multiflex was also the only company I was working with who offered a payment plan, which made a huge impact as a small business.

Cons: The only down sides I have experienced in the last two years of using RMS is if there is a system update to my computer, sometimes it will interfere with the RMS system and I need to contact customer service to get the system operating again. But I would imagine this is an issue any software would have.

overall not satisfied at all.

Jun 26, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Cons: As a store soon expanding that carries product across all categories, we bought into this program because we were assured it would give us ease of access, portability (ipad software) and inept customer service. After one year of using this, we cant count how many times we wished we went with a different system.

Ease of access is not easy. Usage is difficult for even those who set it up and opened the store like myself. There are almost too many functions rendering it confusing, and most of them do not work properly, or are redundant.

Half of our issues are not solved by customer service as the team there is not knowledgeable on their product.

We do pop ups, and because teh year long promise of an ipad program has not come to fruition, we are not able to use our system which means that anything we sell must be final sale, and we just have to remove it from our system as "damaged out" product therefore throwing our sales, margins and reports.

Overall, not a great system and I have used many different ones in the past. This system is not ready for teh market.

Good for general reports

Jun 29, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: Very cost effective and a great generic system that keeps track of inventory and daily sales reports at a great level
Keeps track of customer history as well as information
Takes care of commission reports nicely
As long as you do not want tobe to detailed this system is for you .

Cons: Reports are not that detailed and not easy to navigate for me
Cannot split sales between salespeople
Don t like the fact that I have to know my supplier code as opposed to just list supplier name ...we have lots of suppliers
I find that when I use inventory on hand cost ..the number differs between reports very frustrating

Have been on the system for several years, goods and bads. I would have wanted more updates.

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: easy to use, easy to navigate. Easy system to train staff on and user friendly. Offers a lot of services.

Cons: not enough upgrades, glitches in the system. some reports to don't work. Inactive clients glitch when printing receipts. Don't like that employees can easily remove items off of layaway without authorization. Enterting data - can't change brands to multi names by one supplier.

Overall: Easy to use, Easy to train staff but reports are weak and a few items don't work efficiently on the system. Getting reviews from users and upgrading system annually would be a huge improvement.

Have used for years and find it excellent. Easy to use. Wish there was a training mode.

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Ease of use, functions, customer history, ability to customize. It could be modified for many types of business".

Cons: No training mode. When selecting the customer from the system using phone number, name or other, if you check the customers history, before hitting select customer, when you try to then select customer you have to start the selection again.

Overall: Allows for customer history. Easy to check inventory. Easy to order inventory. Reports help with selection of products based on sales.

generally overall good experience

Jun 26, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: easy to use, inventory system good, there are many different reports to choose from to get you exactly the information you need.

Cons: when microsoft does automatic updates it affects the system and then you have to call it to fix it, which is generally easy but sometimes my employees have to do it and it's a pain.

Overall: control over my inventory, easy to use , easy to train employees on cash, easy to use loyalty points program to set up and to use.

At times frustrating

Jun 27, 2018
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: Customer support is very good. It is very easy to get a hold of someone and our issues are typically resolved at the time of call or at least the same day.

Cons: Changes due to updates are not always communicated in detail. Have been waiting for syncing Online and In-store customer/ sales feature for a long time. This feature would be extremely helpful and make us a lot more efficient.

It's not very user friendly and the reports selection is very slim

Jul 05, 2018
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: the price - this was one of the cheaper software options out there. i was on a strict budget at the time of purchase

Cons: it's not user friendly. some fields you have to double click, some require a single click. and the selection of reports is not very prolific.

Overall: i'm able to ring people out and create purchase orders from this software which are the most basic pieces of running my business

A very nice program for the cost. Could be better and more user friendly, but good for the price.

Jun 27, 2018
3/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Great wealth of reporting options for buying, merchandising and point of sale. Performance reporting nice and informative.

Cons: Would like to be able to customize reporting, and some tasks could be simpler. Some of the reports leave out some info I'd like to have included, and there is duplication of essentially the same reports.

Overall: Good reporting

Excellent customer service

Jun 26, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: User friendly and easy to train new staff on this software. It has extensive amount of options to run business reports from the POS

Cons: There is nothing at this point that I can say that I do not like. I have used the system for 5 years and would highly recommend it.

Overall: Extreme amount of reports that the POS can produce to efficiently run my business.

Not very efficient

Jun 26, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It is very easy to make a sale and refund. Also to collect customer info is also very good. The process is easy to use and train.

Cons: The inventory is always a mess. Not very efficient. It does not allow u to delete products that are no longer in use. Inventory gets duplicated very easily.

Good Pos

Apr 17, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: The pros is it has great reports and inventory management. Purchase orders works great. Customizable user right is also very helpful.

Cons: Not fully cloud based. The look of the pos is extremely outdated it needs a new look. Customer support is not 24 hours.

Easy to use all in one program, reports generated are very good

Jun 29, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Ease of use /interface
Good customer information. Easy to navigate , easy to make purchase orders and track sales

Cons: I would like to be able to email over 1000 customers. Some times the ability to find customer credit notes etc. Not easy

I find the system very easy to use and have had amazing customer support

Jun 26, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I like the simplicity of it and that it's very easy for new staff to learn on it. The reports are very detailed and helpful I like that I can do inventory often and it uploads it so quickly easy to add new customers etc

Cons: I really have nothing to compare it to sometimes I find it can be slow now whether that's the software or the connection I don't know.

Hard to use, need to train staff at least 1 hour, slow and not for small retailers

Jul 11, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
2 / 5
Customer Support
1 / 5
Value for Money

Pros: Cloud base, Matrix for clothing, at a glace the reporting seemed good but when you acutely use it was a big learning curve.

Cons: It was slow for items to pull up inventory to ring up a customer.
Doing special orders for items that are not in the system was clumsy . If you do not have a part number for the item you have to find a work around.
The credit card processing using the EMV was lousy. If customer inserts card before they press ok the system would not work and you need to tell customer to pull card out and sales person would have to restart the sales screen.
A whole host of other issues.
Hopefully when they upgrade to a newer system it would be better but this one is by far hard to use. My staff was complaining all the time and we lost two large sales.

This system is good. They keep it updating for more improvement.

Jun 27, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Some features like volume pricing, Mix & match, Kit list option, Payroll report, sales report, Group/Individual rights setup, etc

Cons: It should be mobile friendly so that you can connect RMS on phones ask customers to do shopping online.

Overall: We switch over from sage 50 to RMS which help us speeding our sales process using its POS system. Now we know monthly sales & purchases (Cost of sales) on one click.

Very Supportive Staff

Nov 04, 2013
4/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support

Comments: I would highly recommend Multiflex. We are very happy with the system. With any software change, there are going to be growing pains. Mulitflex was very supportive throughout every step of the transition, as well as on a daily basis once the implementation was complete.

The software is very easy for the end user. Within minutes, our staff could run basic transactions through the till. It didn't take long to be quite comfortable with the entire system. Again, the support staff was very helpful with any questions we encountered. We have two locations and we have never had any issues with polling (synchronizing). Also, having the software backed up at each location gives us a great deal of comfort.

There are lots of reports at hand. We found a few we look at regularly and several that are just used periodically or not at all for our business. I believe they are working on an app for iOS users that we are very excited to see. They are constantly improving the system and will take any comments or suggestions very seriously and possibly implement them. I have dealt with other software companies that were not willing to listen to suggestions.

The Right POS System

Nov 04, 2013
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: WildBloom Boutique is a women's apparel store. It's our first store, so deciding on the right POS system is important. What we were looking for is a system that fits our needs; has all the retail features and at a moderate price. MultipleFlex RMS POS system has all the major features that we need for a fashion retail store. The software is also easy to use.

The sale coach, Graham Thomas, was very patient and nice. He walked us through the demo and answered all of our questions patiently and kindly; and trust me, being the first time purchasing a POS system, we had a lot of questions. He responded promptly throughout the process. Responding quickly is important to us, especially when we were reaching the grand opening date.

The support team was great as well; they provided training and set up the system as scheduled. They helped set up everything as needed and requested. They were very knowledgeable of the software, nice and patient. The team is available and very easy to reach. No automatic machine, no transferring, and no waiting. Real knowledgeable, highly skilled support team.

Thank you for all you help!

Easy to use and great customer service

Jun 27, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: It is very easy to understand and work with. When ever we have any issue RMS staff is easy to reach and helpful.

Cons: Our system is slow because we are using the cloud based version and since we have such a large inventory we are recommended to move to localize server version.

KNOWLEDGE IS POWER

Sep 26, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: In todays retail market place there is no way to compete unless you have knowledge to adapt to the changes that are happening more rapidly than ever. MultiFlex RMS gives you the data from all aspects of your business. Inventory and Staff. Buying Plans and Sell through movment reports are fantastic. Multi store ordering is a breeze. The software is flexible enough o adapt to your own business model but gives you almost unlimited reporting tools to make key timely decisions. As with any software this powerful there is a learning curve and the support team at MultiFlex RMS is always there to assist. There is a personal touch to the support that I have never experienced elsewhere. All said this is software is fantastic and I cannot imagine running a business without it.

Impressed - Ease, Functionality, Service support

Jan 09, 2014
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: This is the first implementation of a POS system for my company. I was very pleased with the time and patience I was given during our product research project. After deciding to purchase Multiflex RMS Fashion, we have been pleased with the training and support that has been provided as well as the ease of use and functionality of the program.

The support staff is readily available and very knowledgeable. They never make us feel like we're asking a dumb question!

Point of sale software

Feb 14, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Comments: All in all a very nice system to use. Viewing history is essential as is knowing the best sellers and the worst. All of this is available on MultiflexRMS. Daily sales or monthly sales reports are available showing margins etc.It has had a very positive affect on our business in both ease of use and also pointing out what NOT to stock or giving enough history to see the trends.

My Expressed Satisfaction

Jul 04, 2013
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: While it's on my mind, I would like to send a review expressing my satisfaction with your company. The more I begin to use Multiflex, the better I like it. It seems to be a well thought out application. But most importantly, I'd like to compliment the staff of MHS. Absolutely everyone I've been in contact with beginning with your salesman - Graham, Roosevelt, you, and your training a support staff have been exceptional.

3 Reasons We Chose MultiFlex

Jul 04, 2013
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: After looking at a few programs, we chose MultiFlex RMS for three reasons: 1) it offers one of the cleanest, easiest to use and accurate means to ring up customers; 2) the best and most accurate means to track inventory; 3) personalized service and reliable (friendly) support from their people. It's been 2 years and we are still delighted with our POS from Microhouse.

Overall i am very happy with the software

Sep 03, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: I have been running manually trying to build a history. I wish the software manager had a way to plug in the min max values based on performance.
Other than that it works well and does exactly what i need it to do
Having a link to texting sale information may be a next option for the future