# MultiFlex RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is MultiFlex RMS the right Retail Management Systems solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127125/MultiFlexRMS/reviews --- MultiFlex RMS 3.9 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of MultiFlex RMS Ease of use 4.0 Customer Service 4.1 ## Showing most helpful reviews Showing 1-25 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Lyndsay B. Owner Used the software for: 2+ years ### "Good system with lots of tools and functions." June 26, 2018 4.0 Pros RMS is great for customer relationships. I can easily see my list of clients, their purchase history, sizing, contact info, and any notes I make on their file. The functionality is good, with lots or reporting tools to better manage my business. Previously we operated with a cash register which didn't record anything, and kept tags as our tracking. With RMS, we can easily pull up sales figures from any given period, our top selling and slow moving styles, floor restocking, and much more. And counting inventory has gone from a two day ordeal to just a couple of hours. This system has definitely improved my business. Multiflex was also the only company I was working with who offered a payment plan, which made a huge impact as a small business. Cons The only down sides I have experienced in the last two years of using RMS is if there is a system update to my computer, sometimes it will interfere with the RMS system and I need to contact customer service to get the system operating again. But I would imagine this is an issue any software would have. Review Source MR Mario R. CEO/General Manager Health, Wellness and Fitness Used the software for: 2+ years ### "Managing my stores with the right Retail Management System (RMS)" October 1, 2018 5.0 " When I open my first store for Cosmetics and Beauty tools I had no idea of the retail business. Coming from the financial world, I felt overwhelmed with so many little products that I needed to handle, so many varieties and colors, that I thought "I will never get control over what I am doing here". I tried many softwares, with a huge amount of time invested but couldn't get control of cash flow, tender types and most important of all,…over the stock. When I contacted MHSystems, they listen to me and asked critical questions of my business….exactly the ones I needed to be in control of,…and they were not only ables to understand my business but also suggest me the right retail software to handle my specific type of business…Until then I didn't know that there were specific softwares depending on the type of retail you are in. Furthermore, they gave me several papers and documents to read and study which illustrated me on how to use the right software they were offering me and how to make adequate control of the key variables of my business . It was not until I started following the "good practices" and follow the "know how" that MHSystems has on the retail industry by using their software when I begun to take control of my business. Coming from the financial world I know that stock and money are the most important things to take care of and the RMS has all the necessary controls and management tools to ensure these aspects are being permanently monitored and controlled. Furthermore, RMS has helped me to grow my company in several store every year because it just has what it takes to help you manage small to middle size companies on the tips of your finger. Of course you must be constantly studying and learning all the features this software has in order to produce more with less effort and time, but once you learn the logics on which the software is based then is like you are given 25 years experience from MHSystems right into your brain.,..you can't fail in your business if you work with these tools by your side." Pros 1.- Scalable solution when your business begin to grow. I begin with one (1) single store, I have 10 Stores now and growing…Even a Franchise version allows to expand even more your business if you want. 2.- Total POS control, flexible promotions set up. 3.- Easy functionalities for Staff, complete set of features and reporting for Managers and owners. 4.- Accurate stock management. Bin location, Expiration dates, samples, damages, Serial Nos., etc. 5.- Powerful and accurate solution (specially for those with financial and business background). Cons Basic features are easy. BUT Not that that easy to learn all the middle to high features,… if you are planning to get the most of it you will need to invest time in order to learn and understand. Review Source LH Lindsey H. Owner Arts and Crafts Used the software for: 2+ years ### "Lied to by sales people about functionalities, treated horribly by support staff when issues arose." May 6, 2017 2.0 It does provide the basic inventory management functions we expected. Pros It wasn't super expensive and performs its basic functions effectively once the extremely tedious setup process is complete. Cons It doesn't integrate with QuickBooks online, it doesn't integrate with e-Commerce, it doesn't adapt easily to my purposes... all of these things I was told in the sales process that it would do. Training is essentially non-existent and there is no documentation to refer to later. All we had was a one hour session where our trainer took control of our system remotely and used his function keys to speed through setup steps (we couldn't even tell what he was doing because he didn't articulate it and didn't use the mouse) and wouldn't allow us to ask questions. They charge a bunch of money each year to install any updates and continue to give you access to their support, but none of that was explained or described by our sales person and was not in our contract. When I found a glitch in the system that was causing us peoblems at POS, the support manager was extremely rude and condescending to me, going so far as to ask how old I was because he felt I might lack the "experience" (his words) required to be able to find and resolve such an issue. I only wish we had the money to buy a real POS system with real support staff. The last time I tried to post a negative review I was bullied into having it removed by RMS management - that won't happen again. Review Source Rav D. Owner & Manager Alternative Medicine Used the software for: 2+ years ### "Easy to use" January 25, 2019 5.0 Running reports, tracking customer retention. Pros I like that it is simple to learn and teach. I also find the ability to pull all types of sales reports to be very helpful in keeping inventory up to date. Cons I find it slow when trying to retrieve customer purchase history, on the other hand it could just be my computer but I don't think so as everything else works fine. Review Source JP Jorge P. President Retail Used the software for: 6-12 months ### "Super software for my stores and warehouse" January 16, 2018 5.0 My business is in Puerto Rico. My data is in their servers in Canada. Lucky me because when the Hurricane hit PR on Sept 19 2017, 4 days later we were back running our business with no power, no internet and the POS system was flawless. This is the first time I rented a POS Solution and I am glad I chose Micro House. Pros POS is excellent even when my internet is down. I make Transfers to my stores from my warehouse and is very simple to use. Its just a matter of setting up all the all the upc codes. The PO are easy to do in quick order module. It will create a PO to your supplier and email directly to your supplier. All reports are perfect. The Customer service is perfect \*\*\*\*\* stars. They will never let you fail using the system. Cons I rented the system in Feb 2017. It is a powerful system and I read the guides but even when I applied what I read, I called customer service and learned some more with the training they offer so it was a back and forth communication but they are very helpful. But it has its challenges that I overcame about 3 to 4 months with the system. There are no other bad issues to report. Review Source CC Chris C. Owner Used the software for: 2+ years ### "SoSO.... you get what you pay for...." June 27, 2018 3.0 Pros Somewhat easy for daily use for the staff, for management, much MORE work :( Reports are many, but also means confusing at times Cons Customer support is confusing to get a hold of, I also have a 3 hour time difference, so my answers are usually 2-3 days later. Floor restocking report has a 1 minute "bug" where there's a blindspot and may affect you. They don't sound interested / willing to integrate their system w/ other credit card machine companies (they support only 2 services!) For some odd reason, I keep finding bugs in their system, and their latest update makes NO SENSE, why do I need to hit ANOTHER button to get the mix+match to kick in, before the update - it was automatic - do you see your grocery store checkout have a mix and match button? IT's AUTOMATIC! Every single one of my concerns that I've had in the past 2 years have gone unanswered and ignored - running a retail store is hard enough, and trying to get the backend support from these guy - it's like pulling teeth at times. I've been with them over 2 years - I've 2 different Tech support individuals (assigned) now, they got some turnover going on over there! Review Source SM Shaun M. Co Owner Retail Used the software for: 6-12 months ### "overall not satisfied at all. " June 26, 2018 2.0 Cons As a store soon expanding that carries product across all categories, we bought into this program because we were assured it would give us ease of access, portability (ipad software) and inept customer service. After one year of using this, we cant count how many times we wished we went with a different system. Ease of access is not easy. Usage is difficult for even those who set it up and opened the store like myself. There are almost too many functions rendering it confusing, and most of them do not work properly, or are redundant. Half of our issues are not solved by customer service as the team there is not knowledgeable on their product. We do pop ups, and because teh year long promise of an ipad program has not come to fruition, we are not able to use our system which means that anything we sell must be final sale, and we just have to remove it from our system as "damaged out" product therefore throwing our sales, margins and reports. Overall, not a great system and I have used many different ones in the past. This system is not ready for teh market. Review Source HS Hal S. Owner Retail Used the software for: 2+ years ### "Too big for a small business." January 28, 2019 3.0 To be honest, if I was starting again with a p.o.s. inventory data program it would not be RMS. I shoud have looked for a smaller system. I remember a system called "Shop Keeper" that similar size business to mine worked well with. I have thought many times that the manual, paper and pencil system we used prior to RMS would be less stressful. Pros Gave us an extensive inventory data base. The till module works well for staff checking out customers. A few reports give very valuable information. For a large enterprise with the staff that understand information technology it looks like a powerful system. Cons Way too complex for a small business. Some reports do not match other reports that should agree. Too many reports, most of which we have no use for. At first customer service seemed a bit impatient with us. on one occasion my staff member needed help when I was away, the person she talked to was very impatient with her. She no longer felt confident to call for help if needed. That has improved. Review Source DC David C. Managing Director Retail Used the software for: 2+ years ### "POS is Easy" January 29, 2019 4.0 Overall I find it great software for my business and full fills my needs adequately. Pros This software makes the POS and Customer experience easy and effortless, the ease of customer detail gathering for both loyalty and future marketing is a breeze. Go to the back office and data entry is also uncomplicated and time efficient. Standard reports are great for my use but I am sure that there are more I could create in the customise report function Cons There area few additional reports that could be standard in the back office function and in the last update that we have the account payment function is complex which it does not need to be and wasn't previously. Review Source JS Joseph S. president Apparel & Fashion Used the software for: 2+ years ### "Very Good Value" January 18, 2019 4.0 My overall experience was very good. Customer service is easy to reach. Program is stable and fee's are reasonable . I would however like a better open to buy and inventory management module for clothing stores. Pros Its is very flexible and able to customize for the money. It has an easy export feature that allows you to work with the data. Cons Not great for apparel retail stores. The size grids do not show well on reports. difficult to purge older history which creates reporting problems. Review Source SW Susan W. Manager Health, Wellness and Fitness Used the software for: 2+ years ### "MiltiFlex RMS" September 14, 2018 4.0 They work very hard to customize the program to your needs Pros Easy to use. Our customized reports The ability to combine front and back office Cons Sometimes we are unable to get our reports to show up. We lose some of our customization with each upgrade. Not HIPPA compliant Review Source TK Tom K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Not bad, not great" January 20, 2019 3.0 Its ok for the price, good customer service, it works for most of our needs but nothing special, looks outdated and lags sometimes Pros Functional, simple, easy to use, works for our inventory management and point of sale Cons Outdated, looks old, lags , some features missing Review Source PM Paul M. Manager Retail Used the software for: 2+ years ### " MultiFlexRMS Review" September 13, 2018 5.0 Great people to work with. Very fast customer service. Pros It’s easy to use. Nice easy to read reporting. Cons It can hold onto a lot of memory for the server and needs computer restart sometimes Review Source NF Nicole F. Store Manager Retail Used the software for: 2+ years ### "RMS Review" January 29, 2019 3.0 Pros Point of Sale is easy to understand and to train new employees on. Cons It has taken longer than we were initially quoted to sync our store with our website in various ways. Review Source DK David K. Owner Retail Used the software for: Less than 6 months ### "Hard to use, need to train staff at least 1 hour, slow and not for small retailers" July 11, 2017 1.0 Pros Cloud base, Matrix for clothing, at a glace the reporting seemed good but when you acutely use it was a big learning curve. Cons It was slow for items to pull up inventory to ring up a customer. Doing special orders for items that are not in the system was clumsy . If you do not have a part number for the item you have to find a work around. The credit card processing using the EMV was lousy. If customer inserts card before they press ok the system would not work and you need to tell customer to pull card out and sales person would have to restart the sales screen. A whole host of other issues. Hopefully when they upgrade to a newer system it would be better but this one is by far hard to use. My staff was complaining all the time and we lost two large sales. Review Source SP Sarah P. Owner Apparel & Fashion Used the software for: 2+ years ### "Not the worst..." March 26, 2015 3.0 Pros It rang up sales. The reorder/sell through information and function worked very well. Cons Customer Support was fairly atrocious, we did not want a personal relationship with the IT support, nor did we want them to yell at us. Truly. Review Source KS Kaveh S. Operations manager Used the software for: 6-12 months ### "Easy to use and great customer service" June 27, 2018 4.0 Pros It is very easy to understand and work with. When ever we have any issue RMS staff is easy to reach and helpful. Cons Our system is slow because we are using the cloud based version and since we have such a large inventory we are recommended to move to localize server version. Review Source SN Susan N. Relationship Manager Retail Used the software for: ### "Integration with Heartland Payment Systems" May 1, 2017 5.0 Pros I work for Heartland, and recently integrated one of MultiFlex RMS's customer's over to process with us. My tech contact, the rep was a joy to work with, was attentive and made the change over so easy! I wish every POS company was this easy to work with. I am looking forward to working with this company in the future. Cons I do not have any negative comments about the product or about the company. We had to tweak a couple of settings, but again, they made it easy to address and to fix. Review Source JM Jerry M. Owner Used the software for: ### "My Expressed Satisfaction" July 4, 2013 4.0 While it's on my mind, I would like to send a review expressing my satisfaction with your company. The more I begin to use Multiflex, the better I like it. It seems to be a well thought out application. But most importantly, I'd like to compliment the staff of MHS. Absolutely everyone I've been in contact with beginning with your salesman - Graham, Roosevelt, you, and your training a support staff have been exceptional. Review Source RF Rick F. OWNER Used the software for: ### "Overall i am very happy with the software" September 3, 2015 4.0 I have been running manually trying to build a history. I wish the software manager had a way to plug in the min max values based on performance. Other than that it works well and does exactly what i need it to do Having a link to texting sale information may be a next option for the future Review Source NP Narry P. Retail Used the software for: ### "It is a good product that is well made " December 24, 2014 3.5 Pros It keeps good track of inventory and has a good matrix system. Cons They have poor response on issues and/or modifications, and if you have a retail A/R, the program is not too good and could use some improvement. Review Source DO Drew O. Apparel & Fashion Used the software for: ### "Positive POS " July 15, 2014 5.0 Pros It's very user-friendly and easy to understand. We haven't had any issues yet. Cons When initially starting, sometimes the program has issues opening. Review Source BS Ben S. President /CEO Used the software for: 2+ years ### "Good for general reports" June 29, 2018 3.0 Pros Very cost effective and a great generic system that keeps track of inventory and daily sales reports at a great level Keeps track of customer history as well as information Takes care of commission reports nicely As long as you do not want tobe to detailed this system is for you . Cons Reports are not that detailed and not easy to navigate for me Cannot split sales between salespeople Don t like the fact that I have to know my supplier code as opposed to just list supplier name ...we have lots of suppliers I find that when I use inventory on hand cost ..the number differs between reports very frustrating Review Source ME Matt E. Manager Retail Used the software for: 2+ years ### "Best POS system for our needs" May 20, 2017 3.0 Pros We did extensive shopping around for a POS system. The systems' basic functionalities are essentially the same across the market, but based on our "wishlist" of most important functionalities, MultiFlex scored #1. Furthermore, the support team at MultiFlex is pleasant to work with and helpful whenever we contact them for assistance. Cons I wish there were more in-depth training videos available so that I could perfect my knowledge of the POS system without having to contact MultiFlex every time I have a question. That's especially true since their support isn't 24/7 and we're in different time zones. Review Source BH Beth H. Manager Retail Used the software for: 2+ years ### "Detailed Reporting" January 25, 2019 3.0 We have been with Multiflex for 15 years. When it came time to update it was only logical to stay with the same company versus invest in a whole new program and go through the changes. I feel like the value is there but there may be other programs with better customer support. Pros The software is as detailed as you need it to be. Options for inventory, receiving, and sales reports are ample. Easy to use and easy to train. Cons Lots of little glitches in the program that take forever to get updated. More often than not the issues do not happen when I am of course on the phone with a customer service agent prolonging the issue getting resolved. Review Source Similar Products Featured