# Page 2 | MultiFlex RMS Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is MultiFlex RMS the right Retail Management Systems solution for you? Explore 65 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127125/MultiFlexRMS/reviews --- MultiFlex RMS 3.9 (65) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of MultiFlex RMS ## Showing most helpful reviews Showing 26-50 of 65 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use EP Erin P. Owner Apparel & Fashion Used the software for: 2+ years ### "Knowledge is Power" September 26, 2015 4.5 Pros In todays retail market place there is no way to compete unless you have knowledge to adapt to the changes that are happening more rapidly than ever. MultiFlex RMS gives you the data from all aspects of your business. Inventory and Staff. Buying Plans and Sell through movment reports are fantastic. Multi store ordering is a breeze. The software is flexible enough o adapt to your own business model but gives you almost unlimited reporting tools to make key timely decisions. As with any software this powerful there is a learning curve and the support team at MultiFlex RMS is always there to assist. There is a personal touch to the support that I have never experienced elsewhere. All said this is software is fantastic and I cannot imagine running a business without it. Cons Learning Curve with any detailed software is a mildly steep. All intricate software that does a lot takes a time investment to understand. Review Source GK Greg K. owner Health, Wellness and Fitness Used the software for: 2+ years ### "Good Product/Good Customer Service" January 24, 2019 4.0 Getting through transactions quickly, is very important. Pros This system has lots of features Quantity on hand lists In software ordering system tagging price changes when receiving inventory variety of ways to search for customers and tracking their purchase very clean looking POS system. Easy to cash out customers. Cons Our one suggestion would be: When you have a customer return, to be able to return the product to store inventory or return to the company of origin for a credit. Review Source PI PAULINA I. sales manager Retail Used the software for: 2+ years ### "MULTIFLEX" January 18, 2019 3.0 Was good in the beginning.. but with no customer support it has changed. The main supports have left and the lady that handles accouting does it. Hard to understand. Not helpful finding solutions to problems. Pros Easy to use. Easy to train others on system Cons \-customer support weak -glitches with email marketing - does not work -reports not always working properly -inactive client- will print 2 receipts and omit the one receipt in the totals -very glitchy -slow system when running reports and doing multiple things Review Source LC Leslie C. owner operator Retail Used the software for: 2+ years ### "Have used for years and find it excellent. Easy to use. Wish there was a training mode. " June 26, 2018 5.0 Allows for customer history. Easy to check inventory. Easy to order inventory. Reports help with selection of products based on sales. Pros Ease of use, functions, customer history, ability to customize. It could be modified for many types of business". Cons No training mode. When selecting the customer from the system using phone number, name or other, if you check the customers history, before hitting select customer, when you try to then select customer you have to start the selection again. Review Source JP Janice P. owner Retail Used the software for: 2+ years ### "generally overall good experience" June 26, 2018 4.0 control over my inventory, easy to use , easy to train employees on cash, easy to use loyalty points program to set up and to use. Pros easy to use, inventory system good, there are many different reports to choose from to get you exactly the information you need. Cons when microsoft does automatic updates it affects the system and then you have to call it to fix it, which is generally easy but sometimes my employees have to do it and it's a pain. Review Source MG Michelle G. Website Retail Used the software for: 2+ years ### "At times frustrating" June 27, 2018 3.0 Pros Customer support is very good. It is very easy to get a hold of someone and our issues are typically resolved at the time of call or at least the same day. Cons Changes due to updates are not always communicated in detail. Have been waiting for syncing Online and In-store customer/ sales feature for a long time. This feature would be extremely helpful and make us a lot more efficient. Review Source BW Ben W. Owner Hospital & Health Care Used the software for: Less than 6 months ### "Horrible Customer Service, I wish I never paid to use this software. HUGE MISTAKE!!!" July 23, 2018 1.0 Pros The Cost, is the only reason why I decided to use this software, It's pretty simply to use, that's about it. Cons Once I told them I was switching processors, they refused to call me back or speak with my new processor to switch over anything. They kept telling my processor they had to reprogram my devices, when I know the Software company should be the ones handling that! My Account Rep and she is very rude to me and my new processor. I don't understand how you can have someone like this represent your company. I understand there is a bit of a language barrier, but I can't believe how she speaks to me and my processor's support team. I will certainly look to go with a new software very very soon!!! If you are looking for a new software and reading this BEWARE!!! THEY ARE A HORRIBLE COMPANY!!! I highly regret ever working with them!!! Review Source KM Kristy M. Owner Used the software for: 2+ years ### "It's not very user friendly and the reports selection is very slim" July 5, 2018 2.0 i'm able to ring people out and create purchase orders from this software which are the most basic pieces of running my business Pros the price - this was one of the cheaper software options out there. i was on a strict budget at the time of purchase Cons it's not user friendly. some fields you have to double click, some require a single click. and the selection of reports is not very prolific. Review Source B(D Bartolomeo (Bert) D. OWNER Retail Used the software for: 2+ years ### "Ease of MultiflexRms" September 17, 2018 5.0 Overall it has been Great and so easy to teach anyone how to use it. Pros Feom Day One Multiflex was so easy to use. Minimal training needed and you will be using it like a seasoned professional. No task is daunting. Cons The functionality with payment pricessors seems so easy but when a return error happens it is the only feature that can cause a small problem to rectify. Review Source DR Daniel R. President Used the software for: 2+ years ### "A very nice program for the cost. Could be better and more user friendly, but good for the price." June 27, 2018 3.0 Good reporting Pros Great wealth of reporting options for buying, merchandising and point of sale. Performance reporting nice and informative. Cons Would like to be able to customize reporting, and some tasks could be simpler. Some of the reports leave out some info I'd like to have included, and there is duplication of essentially the same reports. Review Source TD Tad D. Owner Used the software for: 2+ years ### "Best bang for the buck!" February 13, 2019 5.0 Pros Very comprehensive. This POS has allowed us to do everything from daily sales, inventory, as well as, invoicing and accounts receivable. Cons The scope of offerings provides a large platform for customer service representatives to have all knowledge necessary to help with issues however the designer can and will help you when needed. Review Source AZ Alejandro Z. Director of Operations Health, Wellness and Fitness Used the software for: 2+ years ### "Easy to use at Point of Sale." May 3, 2018 4.0 Overall easy to use system and very user friendly functionalities. Pros Setup was easy and inexpensive. Pretty robust inventory and purchasing features. Many helpful reports. Constantly upgrading features. Cons Wish support hours were spread wider. Discount features a little complex. Limited CC terminals to be used. (although new upgrade should fix it) Review Source NS Nicole S. Owner Retail Used the software for: 2+ years ### "Excellent customer service" June 26, 2018 5.0 Extreme amount of reports that the POS can produce to efficiently run my business. Pros User friendly and easy to train new staff on this software. It has extensive amount of options to run business reports from the POS Cons There is nothing at this point that I can say that I do not like. I have used the system for 5 years and would highly recommend it. Review Source JNF Jesse N F. Owner Retail Used the software for: 2+ years ### "Nice System" January 29, 2019 5.0 Overall my experience has been good. Pros I love all the reports I can pull with ease and detail. There is not an item or sales transition I cannot find immense detail on. Cons I do not like once something is in "approved status" either a sale or purchase order, there is literally no way to go back and edit or change it. Review Source TA Tal A. Asst manager Used the software for: 2+ years ### "Not very efficient " June 26, 2018 3.0 Pros It is very easy to make a sale and refund. Also to collect customer info is also very good. The process is easy to use and train. Cons The inventory is always a mess. Not very efficient. It does not allow u to delete products that are no longer in use. Inventory gets duplicated very easily. Review Source TB Tyler B. owner Consumer Goods Used the software for: 2+ years ### "first review" September 13, 2018 4.0 Our experience to date has been positive Pros It is extremely user friendly, easy to train new staff to use. Great inventory control. Cons As we have three store locations....it would be great to be able to check on the inventory of all three stores.....as well as the sales reports of all three locations. Review Source MM Moe M. President Used the software for: 2+ years ### "Good Pos" April 17, 2018 4.0 Pros The pros is it has great reports and inventory management. Purchase orders works great. Customizable user right is also very helpful. Cons Not fully cloud based. The look of the pos is extremely outdated it needs a new look. Customer support is not 24 hours. Review Source PB Paul B. President Retail Used the software for: 2+ years ### "Easy to use all in one program, reports generated are very good" June 29, 2018 4.0 Pros Ease of use /interface Good customer information. Easy to navigate , easy to make purchase orders and track sales Cons I would like to be able to email over 1000 customers. Some times the ability to find customer credit notes etc. Not easy Review Source MP Melissa P. Owner Used the software for: 1-2 years ### "I find the system very easy to use and have had amazing customer support " June 26, 2018 4.0 Pros I like the simplicity of it and that it's very easy for new staff to learn on it. The reports are very detailed and helpful I like that I can do inventory often and it uploads it so quickly easy to add new customers etc Cons I really have nothing to compare it to sometimes I find it can be slow now whether that's the software or the connection I don't know. Review Source MM Michele M. Owner Retail Used the software for: 2+ years ### "Review " September 13, 2018 5.0 I like the support team - and customer rep. is very understanding and accommodating Pros User Friendly. Easy to learn. Adaptable to different retail inventory. Cons So far I have not had any bad experiences. Review Source DG Dean G. Manager Retail Used the software for: 2+ years ### "Mutliflex" January 18, 2019 3.0 overall experience is good, with them for 8 years now Pros How easy to key in products and suppliers Cons Reports is not on my happy list and needs to upgraded to match other pos systems out there Review Source HA Hasib A. Director Apparel & Fashion Used the software for: 2+ years ### "Great standalone POS system !!" January 25, 2019 5.0 Retail POS for clothing store Pros 1\. Easy to use 2. Prompt Technical support 3. A lot of features in-house make it very versatile Cons 1\. Only compatible with Windows operating system Review Source kC kristie C. owner/operator Retail Used the software for: 2+ years ### "review of rms" January 26, 2019 4.0 the customer service with RMS is absolutely amazing Pros Its easy to use, functional and accurate Cons slow sometimes but that could just be my computer LOL Review Source GT Gary T. President Apparel & Fashion Used the software for: 2+ years ### "Great Customer Support" March 1, 2018 5.0 Pros Accurate reporting, ease of usage and great customer support make this an excellent business tool for a small business. Review Source SK Shaibaaz K. Admin Accountant Wholesale Used the software for: 6-12 months ### "This system is good. They keep it updating for more improvement." June 27, 2018 5.0 We switch over from sage 50 to RMS which help us speeding our sales process using its POS system. Now we know monthly sales & purchases (Cost of sales) on one click. Pros Some features like volume pricing, Mix & match, Kit list option, Payroll report, sales report, Group/Individual rights setup, etc Cons It should be mobile friendly so that you can connect RMS on phones ask customers to do shopping online. Review Source Similar Products Featured