--- title: "Oneserve Software Pricing, Alternatives & More 2026 | Capterra" description: "With the help of Capterra, learn about Oneserve Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more." source_url: "https://www.capterra.com/p/127157/Oneserve/" page_type: "product" language: "en" --- # Oneserve Software Review 2026: Features, Integrations, Pros & Cons Last updated on August 20, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews) Oneserve ## What is Oneserve? Oneserve's Field Service Management system provides you with the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress, reorder parts and monitor performance, whilst storing all data in one system so your workforce can communicate effectively, with full view of job progression. The intuitive platform empowers your teams to improve business efficiencies and maintain superior customer satisfaction. ## What is Oneserve used for? [Field Service Management](https://www.capterra.com/field-service-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/) Top alternative Featured Overall rating Based on 8 user reviews Reviews sentiment Positive \- Neutral \- Negative \- Starting price £50 Per User, Per Month Free trial available Free version not included Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... Do you work for Oneserve?[Manage this product listing](https://www.g2.com/products/oneserve/claim_requests/new?auto=true) ## Compare with a popular alternative Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status. ### Oneserve 4.1 (8) VS. [4.6 (1,486)](https://www.capterra.com/p/127994/Jobber/reviews/) Starting Price £50 per user, per month Starting Price $39 Flat Rate, Per Month Free Trial Free Version Pricing Options Free Trial Free Version Ease Of Use 4.3 (8) Ease Of Use 4.6 (1,446) Value For Money 3.8 (4) Value For Money 4.4 (1,249) Customer Service 3.9 (8) Customer Service 4.6 (1,399) ## Oneserve alternatives [4.3 (308)](https://www.capterra.com/p/135788/Service-Fusion/reviews/) Starting price $259.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 85% of reviewers rated it above 4 stars [Zuper](https://www.capterra.com/p/197014/Zuper/) [4.5 (55)](https://www.capterra.com/p/197014/Zuper/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/197014/Zuper/) [Loc8](https://www.capterra.com/p/77216/Loc8/) [3.7 (123)](https://www.capterra.com/p/77216/Loc8/reviews/) Starting price $10.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 63% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/77216/Loc8/) [eMaint CMMS](https://www.capterra.com/p/100468/eMaint-CMMS/) [4.5 (429)](https://www.capterra.com/p/100468/eMaint-CMMS/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 93% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/100468/eMaint-CMMS/) ## FAQs about Oneserve Overview ### What company size and specific industries is Oneserve built for? Oneserve is designed for organisations with 10 or more operatives, particularly those in social housing, local government, utilities, and telecommunications. It suits teams that need software for operational management in these sectors and is aimed at small to mid-sized organisations as well as larger service providers. Features and Usability ### What are the key features of Oneserve? Oneserve includes work order management, job scheduling, dispatch management, and technician management for field service operations. It also offers asset tracking, preventive maintenance, inventory control, and service history, plus reporting and analytics, mobile access, alerts/notifications, electronic signatures, and accounting integration. Getting Started and Support ### What training and onboarding options does Oneserve offer? Oneserve provides in-person training, webinars, documentation, and videos to help teams get started. In-person sessions support guided setup and instruction, webinars offer live online training, documentation gives written reference material, and videos provide self-paced walkthroughs for learning features and processes. Getting Started and Support ### What customer support options does Oneserve offer? Oneserve provides email/help desk, a knowledge base, phone support, and chat. No reviewer feedback about support is available, so user experience details such as response speed, helpfulness, or common frustrations cannot be confirmed from the catalog data. ## Features AI summary Based on 4,034 Field Service Management reviews Capterra reviewers highlight these as the features buyers care about most when choosing field service management software: - **Job Tracking** (**75%** of reviewers rated this feature as critical) - **Job Scheduling** (**76%**) - **Mobile Access** (**62%**) Oneserve supports **Mobile Access**, which gives field teams access to job information while working on-site. However, it does not include **Job Tracking** or **Job Scheduling**. Instead, it offers other important capabilities that reviewers also rate highly, including **Work Order Creation** (**68%**), **Customer Database** (**66%**), and **Scheduling** (**61%**). These features help businesses organize service requests, keep customer records in one place, and coordinate appointments more efficiently, allowing teams to manage daily field operations with better visibility. Scheduling 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Plan availability and assign specific time slots for tasks and resources Mobile Access 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Access software remotely via mobile devices Calendar Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Track and manage schedules and meetings via an integrated calendar Customizable Forms 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Customize contracts and forms to collect specific information Dispatch Management 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Manage sending personnel and resources to a site as needed Quotes/Estimates 1.0 (1) 100.00% of 1 reviewers that rated this feature as important or highly important Generate quotes or estimates for customers Oneserve 71 features ### All Features - Accounting Integration: Integrate with a third-party accounting system - Activity Dashboard: Dashboard to view the status of ongoing processes, identify current incidents and track past activities - Activity Tracking: Track and document all activities across devices, networks, and other systems - Alerts/Notifications: Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges - API: Application programming interface that allows for integration with other systems/databases - Asset Tracking: Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle - Audit Management: Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws - Audit Trail: A record of all activities within the system, including user access, changes made, etc. - Automated Scheduling: Automatically create schedules based on business needs or employee availability and qualifications - Barcode/Ticket Scanning: Scan barcodes to ensure accurate pricing and label tracking - Barcoding/RFID: Identify and track items using barcode tags or RFID (radio-frequency identification) tags - Billing & Invoicing: Create, manage, and send invoices or bills to customers - Budgeting/Forecasting: Create budgets based on historical data and future projections - Calendar Management: Track and manage schedules and meetings via an integrated calendar - Checklists: An itemized to do list that can be edited as tasks are completed - Commercial Properties: Designed to serve commercial properties - Compliance Management: Track and manage adherence to policies for any service, product, process, or supplier - Contact Database: Centralized database of stakeholders and their contact information such as names, address, phone number etc. - Contact Management: Manage, organize, and store contact information - Contract/License Management: Track, store, and access client contracts or licenses - Customer Database: A collection of customer information such as contact details, demographics, previous interactions, etc. - Customizable Fields: Customize data fields to support various needs and use cases - Customizable Forms: Customize contracts and forms to collect specific information - Customizable Reports: Alter the layout and content of reports - Data Import/Export: Import and export data to and from software applications - Dispatch Management: Manage sending personnel and resources to a site as needed - Document Management: Store, manage, and track all electronic documents in a centralized location - Document Storage: Store and organize documents in a centralized system - Documentation Management: Manage product specific documents in a categorized order - Electronic Signature: Digitally sign online documents - Employee Database: Electronic storage of staff/employee contact information and job status in a centralized repository - Employee Scheduling: Assign working shifts or tasks to employees based on their availability - Equipment Maintenance: Manage procedures that ensure organizational equipment remains in working condition - Estimating: Estimate expected cost based on various factors before a project begins - File Storage: Store and access documents, forms, and photos in one centralized place - Forms Management: Store, manage and track all forms in a centralized location - GPS: System to support the positioning, navigation, and timing (PNT) measurements of an object or individual - Historical Reporting: Information, data and reports that are being tracked over time - Inventory Control: Monitor product stock levels - Inventory Management: Track and manage inventory levels to maintain proper supply - Job Management: Manage and track all job information and associated tasks - Key & Lock Management: Establish procedures for monitoring locations of keys - Labor Forecasting: Predict labor requirements based on past and present data/trends - Location Tracking: Identify the physical location of an individual, asset, device, etc. - Maintenance Scheduling: Schedule predetermined or ad hoc maintenance services and labor requests - Mobile Access: Access software remotely via mobile devices - Monitoring: Observe and track the demand, usage, progress or quality of a system, product, or user - Multi-Location: Manage and support multiple locations - Online Time Clock: Track/log the amount of time employees worked per job using a timer - Parts Management: Track parts inventory levels and manage re-stocking - Payment Collection in the Field: Swipe a credit card or manually process payments while with the customer in the field - Performance Management: Organize and manage the accomplishments and development of employees or performance of applications or systems - Preventive Maintenance: Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements - Purchase Order Management: Create, send, and track purchase orders and their statuses - Quotes/Estimates: Generate quotes or estimates for customers - Real-Time Updates: Receive system updates as soon as any changes are made - Reporting & Statistics: Collection, analysis, and representation of numerical data and generation of reports to understand various patterns - Reporting/Analytics: View and track pertinent metrics to find patterns and gain insights from data - Residential Properties: For residential properties - Routing: Plan daily routes to optimize employee scheduling and provide directions - Scheduling: Plan availability and assign specific time slots for tasks and resources - Service History: Track work performed and resources used for past customers, sites, or assets - Task Scheduling: Track and manage the scheduling of tasks - Technician Management: Oversee technicians and track their assigned work orders - Third-Party Integrations: Set up connections to third-party platforms to improve business processes - Time & Attendance: Track and manage employee's work hours to improve payroll accuracy - Variable Workforce: Utilize third party services to cover unforeseen labor needs - Warranty Tracking: Track the duration and expiration of warranty as well as any obligations under that warranty - Work Order Management: Creating, assign, and track jobs and/or tasks for work orders - Workflow Management: Create, design and manage workflows for repetitive tasks - Workforce Management: A set of processes to optimize the productivity of its employees --- Get Advice We can help you find the software with the features you need. Features 3.3 (4) 3.3 Based on 4 reviews ## Pricing Value for money 3.8 (4) Free Trial Basic £50.00 Value for money 3.8 (4) 3.8 Based on 4 reviews Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 3.9 (8) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 3.9 (8) 3.9 Based on 8 reviews ## User reviews Overall rating 4.1 Based on 8 reviews Filter by rating 5(4) 4(3) 3(0) 2(0) 1(1) Mentioned topic Sorted by most recent Paul L. Md Construction ### "Onserve a journey to hell " 1.0 Overall Rating 1.0 1.0 Ease of Use 1.0 1.0 Features 1.0 1.0 Customer Service 1.0 1.0 Likelihood to Recommend 0/10 May 31, 2024 Started well with a one to one weekly implementation meeting, but it soon became apparent the software could not do basic thing like send a purchase order ! The framwork provided by OS to start building the system to our requirements was heavily biased toward housing associations needs not to the subcontractor middleman needs that we have . To sum up OS id say its ok if you have a very small work force or you dont mind your engineers efficiency going down dramatically or you what to employ lots more back office staff to manage OS then it great,otherwise if you want better performance from both office and engineers and subbies while reducing the need for more staff look elsewhere. Pros Apparently the system can use nhf sor codes , it can but its a mess to add codes and the maintenance once imported is massive requiring extra staff to try and manage , OS are next to usless for any help over the phone or by email. Cons It was over sold, it under delivers ,its week as a property maintenance program week in comparison to other offerings, hugly complicated to the extend OS staff don't know how to use or implement parts of it. Its clear it build for housing associations or larger non profit companies that have an endless budget to get more staff to manage this mess of a program. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/) [Eworks Manager](https://www.capterra.com/p/135340/E-Works-Manager/) [Propeller](https://www.capterra.com/p/207675/Propellor/) [BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/) [Clik Service](https://www.capterra.com/p/186890/Clik-Service/) Reasons for choosing Oneserve sor code usage and the ability to run voids ( which it cannot do )! Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Frank Y. CEO Marketing and Advertising ### "The excellent management system in the world." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 July 14, 2021 It is exceptional and it comes with a lot of features which are easy to use and customize. Pros The exceptional future proofs the solution within the organization. Very simple for every user to use and customize. Cons We couldn't have access to the client portal after our team bought the software. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AP Adrian P. Director Construction ### "VG! Does what it says on the tin." 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 4.0 4.0 Likelihood to Recommend 9/10 March 15, 2018 Pros Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation. Cons Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2018 Hello Adrian, Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us. Kind Regards, The Oneserve Team AN Anonymous User Contracts Manager Facilities Services ### "Very professional management system. " 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 3.0 3.0 Customer Service 5.0 5.0 Likelihood to Recommend 8/10 March 5, 2018 Pros Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure. Cons The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. Response from Vendor October 26, 2018 Hello, Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve! I understand you are now using the client portal so we hope this is working well for you now too. Thank You again for your review! Kind Regards, The Oneserve Team AW Alex W. IT Systems Analyst ### "Good operational product which is easy for all to use" 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 21, 2015 Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. LH Liam H. Busniess Development Director ### "Intuative and clear. " 4.0 Overall Rating 4.0 4.0 Ease of Use 5.0 5.0 Features 0.0 0.0 Customer Service 2.0 2.0 Likelihood to Recommend 0/10 August 20, 2015 It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. CA Chris A. Project Manager ### "The software is intuitive to use and allows for customer configuration the product has a good road m" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 4.0 4.0 Likelihood to Recommend 0/10 August 19, 2015 The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive. IT support is responsive and quick Management team are responsive and inclusive Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. DM David M. Finance Systems Team Leader ### "Oneserve Scheduling and Appointment System for In House Repairs Team" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 0.0 0.0 Customer Service 5.0 5.0 Likelihood to Recommend 0/10 August 10, 2015 A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. 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