# Oneserve Software Pricing, Alternatives & More 2026 | Capterra

> With the help of Capterra, learn about Oneserve Software - reviews, pricing plans, popular comparisons to other Field Service Management products and more.

Source: https://www.capterra.com/p/127157/Oneserve

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# 

 Oneserve Software Review 2026: Features, Integrations, Pros & Cons

Last updated on March 13, 2026

Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.

[Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Support](#support)[Reviews](#reviews)

Oneserve

## What is Oneserve?

Oneserve's Field Service Management system provides you with the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress, reorder parts and monitor performance, whilst storing all data in one system so your workforce can communicate effectively, with full view of job progression. The intuitive platform empowers your teams to improve business efficiencies and maintain superior customer satisfaction.

## What is Oneserve used for?

[Field Service Management](https://www.capterra.com/field-service-management-software/)[Workforce Management](https://www.capterra.com/workforce-management-software/)[Maintenance Management](https://www.capterra.com/maintenance-management-software/)

Top alternative

Featured

Overall rating

Based on 8 user reviews

Reviews sentiment

Positive

\-

Neutral

\-

Negative

\-

Starting price

£50

Per User, Per Month

Free trial  
available

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## Compare with a popular alternative

Capterra selects software alternatives based on relevant features, verified user reviews and user interactions. Placement may be influenced by client status.

### Oneserve

4.1 (8)

VS.

[4.6 (1,420)](https://www.capterra.com/p/127994/Jobber/reviews/)

Starting Price

£50

per user, per month

Starting Price

$39

Flat Rate, Per Month

Free Trial

Free Version

Pricing Options

Free Trial

Free Version

Ease Of Use

4.3 (8)

Ease Of Use

4.6 (1,380)

Value For Money

3.8 (4)

Value For Money

4.4 (1,184)

Customer Service

3.9 (8)

Customer Service

4.6 (1,333)

## Oneserve alternatives

[4.6 (408)](https://www.capterra.com/p/153475/FieldPulse/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

93%

of reviewers

rated it above 4 stars

Highest Rated

[4.6 (5,044)](https://www.capterra.com/p/153140/Connecteam/reviews/)

Starting price

$29.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

96%

of reviewers

rated it above 4 stars

[4.5 (151)](https://www.capterra.com/p/194155/BuildOps/reviews/)

Starting price

Contact vendor for pricing

Pricing Options

Free Trial

Free Version

User Rating

95%

of reviewers

rated it above 4 stars

[4.3 (289)](https://www.capterra.com/p/135788/Service-Fusion/reviews/)

Starting price

$245.00

Per User, Per Month

Pricing Options

Free Trial

Free Version

User Rating

86%

of reviewers

rated it above 4 stars

[View all alternatives](https://www.capterra.com/p/127157/Oneserve/alternatives/)

## Features

Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically.

Calendar Management

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Track and manage schedules and meetings via an integrated calendar

Customizable Forms

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Customize contracts and forms to collect specific information

Dispatch Management

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Manage sending personnel and resources to a site as needed

Mobile Access

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Access software remotely via mobile devices

Quotes/Estimates

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Generate quotes or estimates for customers

Scheduling

1.0 (1)

100.00% of 1 reviewers that rated this feature as important or highly important

Plan availability and assign specific time slots for tasks and resources

Oneserve 71 features

Integrate with a third-party accounting system

Dashboard to view the status of ongoing processes, identify current incidents and track past activities

Track and document all activities across devices, networks, and other systems

Alerts or notifications of various types such as pop-up messages, sounds, banners, or badges

Application programming interface that allows for integration with other systems/databases

Monitor the usage of assets, such as equipment, tools, software, etc., throughout their lifecycle

Plan, schedule, and execute organization's accounts and assets to ensure compliance with policies and laws

A record of all activities within the system, including user access, changes made, etc.

Automatically create schedules based on business needs or employee availability and qualifications

Scan barcodes to ensure accurate pricing and label tracking

Identify and track items using barcode tags or RFID (radio-frequency identification) tags

Create, manage, and send invoices or bills to customers

Create budgets based on historical data and future projections

Track and manage schedules and meetings via an integrated calendar

An itemized to do list that can be edited as tasks are completed

Designed to serve commercial properties

Track and manage adherence to policies for any service, product, process, or supplier

Centralized database of stakeholders and their contact information such as names, address, phone number etc.

Manage, organize, and store contact information

Track, store, and access client contracts or licenses

A collection of customer information such as contact details, demographics, previous interactions, etc.

Customize data fields to support various needs and use cases

Customize contracts and forms to collect specific information

Alter the layout and content of reports

Import and export data to and from software applications

Manage sending personnel and resources to a site as needed

Store, manage, and track all electronic documents in a centralized location

Store and organize documents in a centralized system

Manage product specific documents in a categorized order

Digitally sign online documents

Electronic storage of staff/employee contact information and job status in a centralized repository

Assign working shifts or tasks to employees based on their availability

Manage procedures that ensure organizational equipment remains in working condition

Estimate expected cost based on various factors before a project begins

Store and access documents, forms, and photos in one centralized place

Store, manage and track all forms in a centralized location

System to support the positioning, navigation, and timing (PNT) measurements of an object or individual

Information, data and reports that are being tracked over time

Monitor product stock levels

Track and manage inventory levels to maintain proper supply

Manage and track all job information and associated tasks

Establish procedures for monitoring locations of keys

Predict labor requirements based on past and present data/trends

Identify the physical location of an individual, asset, device, etc.

Schedule predetermined or ad hoc maintenance services and labor requests

Access software remotely via mobile devices

Observe and track the demand, usage, progress or quality of a system, product, or user

Manage and support multiple locations

Track/log the amount of time employees worked per job using a timer

Track parts inventory levels and manage re-stocking

Swipe a credit card or manually process payments while with the customer in the field

Organize and manage the accomplishments and development of employees or performance of applications or systems

Minimizes equipment failures and optimizes asset reliability through scheduled inspections, repairs, and replacements

Create, send, and track purchase orders and their statuses

Generate quotes or estimates for customers

Receive system updates as soon as any changes are made

Collection, analysis, and representation of numerical data and generation of reports to understand various patterns

View and track pertinent metrics to find patterns and gain insights from data

For residential properties

Plan daily routes to optimize employee scheduling and provide directions

Plan availability and assign specific time slots for tasks and resources

Track work performed and resources used for past customers, sites, or assets

Track and manage the scheduling of tasks

Oversee technicians and track their assigned work orders

Set up connections to third-party platforms to improve business processes

Track and manage employee's work hours to improve payroll accuracy

Utilize third party services to cover unforeseen labor needs

Track the duration and expiration of warranty as well as any obligations under that warranty

Creating, assign, and track jobs and/or tasks for work orders

Create, design and manage workflows for repetitive tasks

A set of processes to optimize the productivity of its employees

Get Advice

We can help you find the software with the features you need.

Features

3.3 (4)

3.3

Based on 4 reviews

## Pricing

Value for money

3.8 (4)

Free Trial

Basic

£50.00

Value for money

3.8 (4)

3.8

Based on 4 reviews

Connect with a Capterra advisor for a free 15-minute consultation

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## Support, customer service and training options

Customer Service

3.9 (8)

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Deployment

-   Web
-   Android
-   iPhone/iPad

Typical users

-   Freelancers
-   Small businesses
-   Mid size businesses
-   Enterprises

Customer Service

3.9 (8)

3.9

Based on 8 reviews

## User reviews

Overall rating

4.1

Based on 8 reviews

Filter by rating

5(4)

4(3)

3(0)

2(0)

1(1)

Mentioned topic

Sorted by most recent

Paul L.

Md

Construction

### "Onserve a journey to hell "

1.0

Overall Rating

1.0

1.0

Ease of Use

1.0

1.0

Features

1.0

1.0

Customer Service

1.0

1.0

Likelihood to Recommend

0/10

May 31, 2024

Started well with a one to one weekly implementation meeting, but it soon became apparent the software could not do basic thing like send a purchase order ! The framwork provided by OS to start building the system to our requirements was heavily biased toward housing associations needs not to the subcontractor middleman needs that we have . To sum up OS id say its ok if you have a very small work force or you dont mind your engineers efficiency going down dramatically or you what to employ lots more back office staff to manage OS then it great,otherwise if you want better performance from both office and engineers and subbies while reducing the need for more staff look elsewhere.

Pros

Apparently the system can use nhf sor codes , it can but its a mess to add codes and the maintenance once imported is massive requiring extra staff to try and manage , OS are next to usless for any help over the phone or by email.

Cons

It was over sold, it under delivers ,its week as a property maintenance program week in comparison to other offerings, hugly complicated to the extend OS staff don't know how to use or implement parts of it. Its clear it build for housing associations or larger non profit companies that have an endless budget to get more staff to manage this mess of a program.

Alternatives considered

[Joblogic](https://www.capterra.com/p/134632/JobLogic/)

[Eworks Manager](https://www.capterra.com/p/135340/E-Works-Manager/)

[Propeller](https://www.capterra.com/p/207675/Propellor/)

[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)

[Clik Service](https://www.capterra.com/p/186890/Clik-Service/)

Reasons for choosing Oneserve

sor code usage and the ability to run voids ( which it cannot do )!

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Frank Y.

CEO

Marketing and Advertising

### "The excellent management system in the world."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

5.0

5.0

Customer Service

5.0

5.0

Likelihood to Recommend

10/10

July 14, 2021

It is exceptional and it comes with a lot of features which are easy to use and customize.

Pros

The exceptional future proofs the solution within the organization. Very simple for every user to use and customize.

Cons

We couldn't have access to the client portal after our team bought the software.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

AP

Adrian P.

Director

Construction

### "VG! Does what it says on the tin."

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

4.0

4.0

Customer Service

4.0

4.0

Likelihood to Recommend

9/10

March 15, 2018

Pros

Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons

Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 26, 2018

Hello Adrian, Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us. Kind Regards, The Oneserve Team

AU

Anonymous User

Contracts Manager

Facilities Services

### "Very professional management system. "

5.0

Overall Rating

5.0

5.0

Ease of Use

5.0

5.0

Features

3.0

3.0

Customer Service

5.0

5.0

Likelihood to Recommend

8/10

March 5, 2018

Pros

Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons

The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

Response from Vendor

October 26, 2018

Hello, Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve! I understand you are now using the client portal so we hope this is working well for you now too. Thank You again for your review! Kind Regards, The Oneserve Team

AW

Alex W.

IT Systems Analyst

### "Good operational product which is easy for all to use"

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 21, 2015

Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

LH

Liam H.

Busniess Development Director

### "Intuative and clear. "

4.0

Overall Rating

4.0

4.0

Ease of Use

5.0

5.0

Features

0.0

0.0

Customer Service

2.0

2.0

Likelihood to Recommend

0/10

August 20, 2015

It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

CA

Chris A.

Project Manager

### "The software is intuitive to use and allows for customer configuration the product has a good road m"

4.0

Overall Rating

4.0

4.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

4.0

4.0

Likelihood to Recommend

0/10

August 19, 2015

The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive. IT support is responsive and quick Management team are responsive and inclusive

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

DM

David M.

Finance Systems Team Leader

### "Oneserve Scheduling and Appointment System for In House Repairs Team"

5.0

Overall Rating

5.0

5.0

Ease of Use

4.0

4.0

Features

0.0

0.0

Customer Service

5.0

5.0

Likelihood to Recommend

0/10

August 10, 2015

A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

Review source

Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication.

[View all Reviews](https://www.capterra.com/p/127157/Oneserve/reviews/)

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