Who Uses This Software?

For any sized business Our range of products mean that we can flex around businesses, giving them greater control at less cost


Average Ratings

6 Reviews

  • 4.5 / 5
    Overall

  • 4.5 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Demo
  • Deployment
    Cloud, SaaS, Web
    Mobile - Android Native
    Mobile - iOS Native
  • Training
    Documentation
    Webinars
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Oneserve
  • www.oneserve.co.uk
  • Founded 2010
  • United Kingdom

About Oneserve

Empower your entire team to constantly improve business efficiencies and maintain superior customer satisfaction with our self-managed Field Service Management software. Oneserve provides you with all the tools needed to seamlessly unite your office team with their field-based colleagues. Intelligently schedule jobs, record job progress, reorder parts and monitor performance, all in one system. Designed to help you always achieve better, Oneserve is simple to configure and intuitive to use


Oneserve Features

  • Billing & Invoicing
  • Contact Database
  • Contract Management
  • Dispatching
  • Electronic Signature
  • Inventory Management
  • Mobile Access
  • Payment Collection in the Field
  • Quotes/Estimates
  • Routing
  • Scheduling
  • Service History Tracking
  • Time Clock
  • Work Order Management
  • Asset Tracking
  • Commercial Properties
  • Customer Database
  • Dispatch Management
  • Equipment Management
  • Job Costing
  • Job Management
  • Maintenance Scheduling
  • Residential Properties
  • Routing
  • Scheduling
  • Work Order Management
  • Customer Database
  • Dispatch Management
  • Equipment Tracking
  • Inventory Control
  • Job Management
  • Maintenance Scheduling
  • Warranty Tracking
  • Work Order Management
  • Asset Tracking
  • Billing & Invoicing
  • Calibration Management
  • Dispatch Management
  • Inventory Control
  • Key & Lock Management
  • Mobile Access
  • Planning Calendar
  • Preventive Maintenance
  • Purchasing
  • Scheduling
  • Service History Tracking
  • Technician Management
  • Work Order Management
  • Budgeting & Forecasting
  • Contractor Management
  • Employee Lifecycle Management
  • Labor Projection
  • Performance Appraisal
  • Recruiting Management
  • Scheduling
  • Skills Tracking
  • Time & Attendance
  • Variable Workforce

Oneserve Reviews Recently Reviewed!


Very professional management system.

Mar 05, 2018
5/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
Likely
Extremely
Likely

Pros: Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure.

Cons: The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into.

Vendor Response

by Oneserve on October 26, 2018

Hello,

Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve!

I understand you are now using the client portal so we hope this is working well for you now too.

Thank You again for your review!

Kind Regards,
The Oneserve Team

VG! Does what it says on the tin.

Mar 15, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
Likely
Extremely
Likely

Pros: Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation.

Cons: Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution.

Vendor Response

by Oneserve on October 26, 2018

Hello Adrian,

Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us.

Kind Regards,
The Oneserve Team

Good operational product which is easy for all to use

Aug 21, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool.

The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost.

The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented.

Intuative and clear.

Aug 20, 2015
4/5
Overall

5 / 5
Ease of Use

2 / 5
Customer Support

Comments: It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams.

Oneserve Scheduling and Appointment System for In House Repairs Team

Aug 10, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives.

Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible.

The software is intuitive to use and allows for customer configuration the product has a good road m

Aug 19, 2015
4/5
Overall

4 / 5
Ease of Use

4 / 5
Customer Support

Comments: The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive.

IT support is responsive and quick

Management team are responsive and inclusive