# Oneserve Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Oneserve the right Field Service Management solution for you? Explore 8 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127157/Oneserve/reviews --- Oneserve 4.1 (8) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 3rd, 2026 # Reviews of Oneserve Ease of use 4.3 Customer Service 3.9 ## Showing most helpful reviews Showing 1-8 of 8 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Frank Y. CEO Marketing and Advertising Used the software for: Less than 6 months ### "The excellent management system in the world." July 14, 2021 5.0 It is exceptional and it comes with a lot of features which are easy to use and customize. Pros The exceptional future proofs the solution within the organization. Very simple for every user to use and customize. Cons We couldn't have access to the client portal after our team bought the software. Review Source VR Verified Reviewer Contracts Manager Facilities Services Used the software for: 6-12 months ### "Very professional management system. " March 5, 2018 5.0 Pros Onserve was one of the best investments PPVS made. Our turnaround in quotations has increased significantly and modernised the companies management structure. Cons The only thing I would flag is when buying the software we initially was told we would have access to a client portal, however when we come to implement this early part of this year we have been quoted a charge for this so we are making do for now but something we definitely want to invest into. Review Source Response from Oneserve October 26, 2018 Hello, Thank you very much for your review of Oneserve and sharing your experience with others here on Capterra. To hear that we modernised the companies management structure, you have seen an increase in quotations and we were one of the best investments to you is exactly what we aim to help our client partners achieve! I understand you are now using the client portal so we hope this is working well for you now too. Thank You again for your review! Kind Regards, The Oneserve Team Paul L. Md Construction Used the software for: 6-12 months ### "Onserve a journey to hell " May 31, 2024 1.0 Started well with a one to one weekly implementation meeting, but it soon became apparent the software could not do basic thing like send a purchase order ! The framwork provided by OS to start building the system to our requirements was heavily biased toward housing associations needs not to the subcontractor middleman needs that we have . To sum up OS id say its ok if you have a very small work force or you dont mind your engineers efficiency going down dramatically or you what to employ lots more back office staff to manage OS then it great,otherwise if you want better performance from both office and engineers and subbies while reducing the need for more staff look elsewhere. Pros Apparently the system can use nhf sor codes , it can but its a mess to add codes and the maintenance once imported is massive requiring extra staff to try and manage , OS are next to usless for any help over the phone or by email. Cons It was over sold, it under delivers ,its week as a property maintenance program week in comparison to other offerings, hugly complicated to the extend OS staff don't know how to use or implement parts of it. Its clear it build for housing associations or larger non profit companies that have an endless budget to get more staff to manage this mess of a program. Alternatives considered [Joblogic](https://www.capterra.com/p/134632/JobLogic/)[Eworks Manager](https://www.capterra.com/p/135340/E-Works-Manager/)[Propeller](https://www.capterra.com/p/207675/Propellor/)[BigChange](https://www.capterra.com/p/149479/JobWatch-powered-by-BigChange/)[Clik Service](https://www.capterra.com/p/186890/Clik-Service/) Reason for choosing Oneserve sor code usage and the ability to run voids ( which it cannot do )! Review Source AP Adrian P. Director Construction Used the software for: 6-12 months ### "VG! Does what it says on the tin." March 15, 2018 5.0 Pros Ease of use and easy to implement. We were using it within 1 day. I like the expandability which future proofs the solution within the organisation. Cons Nothing really I suppose. If I was pushed the only gripe would be the cost of the interface to Xero, our finance solution. Review Source Response from Oneserve October 26, 2018 Hello Adrian, Thank you very much for your review of Oneserve. It is great to hear that our software is easy to use and its expandability will mean we fit with your businesses future needs. Both are so important to us. Kind Regards, The Oneserve Team AW Alex W. IT Systems Analyst Used the software for: ### "Good operational product which is easy for all to use" August 21, 2015 4.0 Oneserve is an easy product to learn and use which means staff at all levels are able to learn the basics very quickly. It is versatile and can be adapted to the individual business needs, and at different levels in the business. It is a very good operational tool. The Standard reporting suite is lacking but information can be obtained through exports from searches or add on reporting package but this comes at additional cost. The helpdesk are very good and queries answered quickly, however, change requests can sometimes take a while to be implemented. Review Source LH Liam H. Busniess Development Director Used the software for: ### "Intuative and clear. " August 20, 2015 4.0 It is not a CRM so has limitations with jobs which a speculative. Report are clunky. It is difficult to have overview of individual clients for which we deliver differing work streams, making monthly meetings difficult as the information extraction from OneServe is problematic. As we have a number of clients we would much prefer loading jobs under a client then work stream for that client rather than simply on a work stream this would traceability and capturing performance data for client rather than work streams. Review Source DM David M. Finance Systems Team Leader Used the software for: ### "Oneserve Scheduling and Appointment System for In House Repairs Team" August 10, 2015 5.0 A really good product which has helped to improve efficiencies with regards appointing and scheduling of responsive works for the in house repairs team. Simple to use and easy to configure and build on. We are currently working with Oneserve to expand the system in support of other activities currently undertaken by the repairs operatives. Customer Service is first class, with pro-active account management team working to ensure that we receive the best service possible. Review Source CA Chris A. Project Manager Used the software for: ### "The software is intuitive to use and allows for customer configuration the product has a good road m" August 19, 2015 4.0 The product lacks detailed reporting as part of the standard package however as stated before the development road map is good and inclusive. IT support is responsive and quick Management team are responsive and inclusive Review Source Similar Products Featured ## Related categories [Field Service Management](https://www.capterra.com/field-service-management-software/) ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.