Who Uses This Software?

Docebo is a flexible and scalable solution designed to address the needs of businesses of any size, from SMBs to Large Companies/Enterprises.


Average Ratings

68 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    Not provided by vendor
  • Free Trial
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    In Person
  • Support
    24/7 (Live Rep)

Vendor Details

  • Docebo
  • www.docebo.com
  • Founded 2005
  • Canada

About Docebo

Docebo is the Learning Management System you'll love to use! With more than 1,000 clients in 80 countries, Docebo is the LMS of choice for organizations worldwide who need a comprehensive solution to train their employees, partners and customers. Offered in over 32 languages, with an extensive list of available integrations with existing software platforms for formal and informal learning, this is the only LMS that is truly tailored to today's learner and your team's unique training goals.


Docebo Features

  • Academic/Education
  • Asynchronous Learning
  • Blended Learning
  • Built-In Course Authoring
  • Corporate/Business
  • eCommerce
  • eLearning Companies
  • Gamification
  • Learner Portal
  • Mobile Learning
  • SCORM Compliance
  • Synchronous Learning
  • Video Conferencing

Docebo Reviews Recently Reviewed!


WARNING. WORST CUSTOMER SUPPORT.

Jun 26, 2016
1/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Docebo seemed like a good product for the cost, as it was one of the cheaper options that I tested. But there was a reason for that. If you buy into their lower packages, they will not help you whatsoever. Good luck figuring out to deal with their system by reading through their "Knowledge Base." Take a look for yourself and see if their "Knowledge Base" actually really answers your question if you need specific help working around a problem. It is a general user manual that barely scratches the surface of how to deal with issues, yet they'll tell you time and time again that the answer can be found there. Also, the "search" button on their "Knowledge Base" is the worst. Good luck finding the page that helps answer your question.

Cons: Outdated - the video player responds a full 3-4 seconds later after you press the play button. User interface is mediocre at best. The lag throughout the entire site is frustrating. It will also take you a good while to get accustomed to their panels and options. It's not an easy system to use and can be quite maze-like when trying to find specific functions.

Overall: I regret the decision to go with Docebo. First, their product itself is rather poor. The video player seems like its outdated and slow to respond, plus the rest of the user interface left a lot to be desired. Many of the functionalities and add-ons that their system boasted left a lot to be desired, as they were either useless or buggy.

However, where Docebo disappointed me the most was with their customer support. First, it began with getting instructions that amounted to "Go look at our website FAQ" to get answers on how to use their product. We only signed up for the smallest subscription as to test out Docebo and slowly grow our services when necessary. But based on the responses that I received, it seems that if you're not a larger scale customer, you will be ignored as I was towards the end of our relationship.

Josh Squires was extremely responsive during our trial period, answering my emails within 24 hours each and every time. Yet once we actually transacted and became their client, Josh would literally go days without responding to an email and I was left dealing with the unhelpful support desk and their generic replies.

Recommendations to other buyers: Avoid at all costs. You will end up disappointed in your experience. I wasted nearly a year of subscription fees and time trying to deal with the people at Docebo. It is not worth it.

The platform is functional yet easy to use but the real value is in their on-boarding support.

Aug 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: There is a clean and up-to-date feel to the platform that our internal and external users fine very easy to use and navigate through. There is a lot of customization, but also off-the-shelf features that allow you to plug and play. It seems like the perfect combination of customization and out-of-the-box functionality for any level of LMS user. Our L&D team does not have an in-depth technical background however customizing the Docebo UI and ensuring all of the functionality was working properly was simple enough for us to figure out.

Cons: The only gap we've experienced in the software is the ability to include a certificate in a congratulatory email after a user completes a certification Learning Plan. In order for the user to receive the certificate they have to navigate back to the final course and download the certificate from a widget underneath the course. Our preference is to include the certificate in the automated congratulatory email, but that's a very small sacrifice to make for all of the other functionality Docebo provides.

Nice but not with Joomla

May 01, 2014
2/5
Overall

Comments: They offer an integration with Joomla but unfortunatly that does not work for users on mobile devices. Since everyone uses that lately the integration is pretty much worthless. The platform itself is pretty good tough.

Vendor Response

by Docebo on August 12, 2014

Hello and thank you for taking the time to give your feedback. Please allow me to address some points: About the Docebo ¿ Joomla integration: Docebo's Joomla integration is an off the shelf and free of charge integration (very few other vendors offer such an integration at no cost). This kind of integration can be improved upon given a specific requirement. We provide a first level integration that satisfies pervasive product requests, while we address customer driven scenarios, on a case by case basis. Very few other LMS players offer a similar integration at no cost, and when they do they charge it on a custom basis. We are capable of offering a tailored integration by adding details to an existing version and that¿s one of Docebo¿s many advantages. Regarding use on mobile devices: While we understand that there are some limitations around the integration and mobile devices, we'd probably have to defer to a deeper analysis of what `mobile device¿ means. There are a variety of aspects when designing responsive interfaces for say an iPhone or an iPad. We feel that Joomla integration ties into a mobile learning strategy, and may require some ad-hoc work that could leverage the basis of our integration to make it more efficient. This might require a small portion of additional cost, which we would be happy to co-invest in. If this interests you please do contact us directly! On the integration¿s usefulness: stating that the integration with Joomla is worthless because it does not interoperate effectively with mobile technologies is not what we are seeing currently among our user base. Over 100 Docebo customers use that module with their existing Joomla site and don't find the mobile aspect a block as it is. A few customers have requested additional capabilities (i.e. a full management of the course catalogue within Joomla) and we have implemented those requests with great satisfaction on the part of the client and user.

100% unsupported product even if you buy support!

Jun 03, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Seems to have great features but they most things don't work in the latest release. The design of the product is sleek but how does that help when it doesn't work? Beware, they will demo only what works for you. Anything advanced you try to do the product falls apart.
Make sure you test it!

Cons: BEWARE! Once you buy there is ZERO support. The support takes 2 weeks for the simplest things that don't even require fixing bugs. Their answer to serious issues that prevent you from using the product successfully is usually "Will be fixed with the next patches". And they take 2 weeks to tell you that! There is zero support even if you buy support. Their way of working around the issues "if they don't ignore you" is usually unacceptable in terms of user experience. We are very disappointed and will be migrating away from this product as soon as we can.

Overall: Hardly anything because key features are not working and support is not addressing them!

Update June 9, 2016: I am very encouraged by the fact that Docebo assigned a customer success person to ensure my issues are addressed. I will update review once they are able to deliver on their promises

Everything you could ever want in an LMS!

Mar 24, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Ease of use, robust customization options, user friendly, great technical support.

Cons: There could be better communication of smaller updates or patches to the system. Major initiatives are communicated, but some smaller changes are not done so with the same urgency.

Overall: We adopted Docebo as our LMS almost two years ago and have never regretted the decision. The robust features, superlative customer service, and the ease in which you can empower other users has been a boon to our learning/training initiatives. Any issue we have encountered has been solved either by the LMS itself, or by working with a technical representative to come up with a solution. Our instance supports over 10,000 users with multiple domains, and Docebo handles all of this seamlessly. Our end users have also remarked on the easy navigation and pleasant UI/UX. I can't imagine using another LMS with the same level of success Docebo has provided.

Have had to delay the release of our new elearning course repeatedly due to bugs in the new release.

Jun 06, 2017
3/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Decent reporting. Product seemed to work pretty well before newest release.

It has some nice features. Price is competitive.

Cons: LOTS of things are broken in the new release. Even the "next" button that takes learners through a course doesn't work. We've wasted hundreds of hours of staff time explaining problems to Docebo, getting screen shots and videos for them, and trying to develop workarounds. This upgrade should not have been released without more internal testing. It's a mess and new problems creep up every day. And things will be fixed one day and broken again the next. It's taking forever to get the bugs fixed. Meanwhile, we keep having to explain to our members why our courses aren't working. I no longer have any confidence in the company.

Great Software With Amazing Customer Service

May 05, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: After analysis of solutions for our LMS initiative, we selected Docebo. The tipping point in their favor was the clean look, the flexible integration, and the rich feature set. What we did not expect was the quality of the service we would get. We went with the enterprise license (still extremely cost effective), since we needed the Coach and Share, White Labeling, and other advanced features. We had a one-time reasonable fee for implementation which included our own implementation manager. What an awesome experience that was for us. The implementation manager became an essential part of our team enabling us to learn as well as help us to avoid pitfalls as we worked through the different options for our use cases. We give props to Docebo service for making it possible for us to go live with our first customer in only three months. Great solution with a great price point.

Pros: Service! We also liked the flexibility of the platform and how easy it was to create our own solution quickly.

Cons: The only thing that was difficult for us was the timing of our implementation with the timing of the new 7.0 release. It was not that big of an issue, but it was another detail we needed to consider. For example, do we change this feature or wait for 7.0?

One of the most helpful service

Apr 01, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: I like how easily I can create courses, conduct classes, thereby simplifying the training for my students or new employees. Docebo can be easily customized to meet your needs. It has a clean, simple layout, and an intuitive user interface. There are all sorts of content that can be easily created, integrated, and shared with the class. Thanks to Docebo, all those who are trained have access to all the study materials. We use this solution for courses of improvement of professional skill for our employees. We can skip links to the important material, publish tasks for training, etc. The service is easy to use and even a beginner can easily understand it. Use the video review to get a sense of the program and see all possible options for working with Docebo. And its possibilities are huge, try it.

Cons: There is a problem with checking homework, the program does not have complex mathematical symbols, and the photos are difficult to read.

Great look & appeal - lacking in Ecommerce and Selling

Jul 29, 2014
4/5
Overall
5 / 5
Ease of Use
3 / 5
Customer Support

Comments: Good day,

Docebo is outstanding when it comes to look and appeal. However it is severely lacking when it comes to selling packages online.

Their Ecommerce module is totally inadequate. It mostly provide you with fix price per course through Paypal or Authorize.net

You cannot do bundles, rebates, special renewal price, sales, etc...

You mostly need your own Cart to do all of this. Most LMS out there offer such features.

It would be so easy for them to add this. They already have it for their own payment when you subscribe. However as an LMS user you do not get this.

So great LMS for companies and business but not for content provider who wish to monetize their content.

As far as support and online documentation, there is a lot of OLD STUFF that should be removed. Support was great but they did not communicate very effectively, I have submitted dozens of suggestions, they implemented some of them but never got back to me about it.

Best regards

Clement

Vendor Response

by Docebo on August 05, 2014

Hi Clement, Thanks for taking the time out to give us a review! We love the excellent feedback and please know that we do take it in and put all of it into a development matrix that we prioritize based on our roll out plan. Don't worry we do hear you and do document it. The eCommerce module while meeting most of our current customer's requirements can be supplemented with a very easy integration via our Free API to create a more robust solution if needed. While we understand that eCommerce is important for many of the content providers in the industry we have a long history of strong partnerships and would be happy to assist you in finding a solution that meets 100% of your needs as we try to do with all of our customers. Our knowledge base supports many different versions of Docebo as we still have customers using older models but rest assured it is still freely available and the entire platform is well documented but great feedback none the less. Please feel free to contact us!

Outstanding!!!

Jun 14, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: "We are an elearning company in the retail energy industry using Docebo to train sales agents. We appreciate the certification/re-certification feature because it allows us to help our clients meet compliance requirements with state regulations. Additionally, the multi-tenant facilities allow us to support private courses for some clients while supporting other with generalized courses or a mixture of both.

Cons: "Customer service continues to improve on a day to day basis and we couldn't be more pleased with the response time"

Capterra-loader

Manage and enhance the learning of you and your team.

Apr 25, 2018
4/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: This learning system facilitates and greatly enhances personal learning and for your work team or company, it should be noted that it handles a wide variety of languages, I have used two, and both English and Spanish are handled in a perfect way, the application With its simple but dynamic at the same time, it impels you to learn and follow the courses or the topic you want to learn, avoiding that you leave halfway, the service is offered in the cloud, so you can study and see the classes anywhere you have connection, for this and many other benefits is the best LMS tools I've used, try it.

Cons: When you pass directly from the classroom to this tool some people may have a feeling of informality and this may reduce the enthusiasm that they put into the learning, it must be made clear that they are quality courses and that it gives certificate.

Overall: Having at hand a complete learning tool that has the main functionalities that are needed to learn online with excellence, besides being multi-language is a plus.

Great product, if you can survive the terrible service

Jul 12, 2017
4/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
1 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Good product, very easy to learn basic functionality in order to get started quickly. Good list of additional features to improve functionality. We have about 300-400 active users per month and no other LMS comes to close the value offered for the cost.

Cons: Customer service is terrible. Non-enterprise customers are used as beta testers for new releases and then support takes weeks to respond to those bug reports. Have a critical issue that's affecting employees or customers and need it solved quickly? Forget about it!

Overall: This product provided a learning platform useful for internal and external training.

Great admin and user experience overall

Jun 02, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Love the ease of use on the admin side, though the learner side of the UI is also very smooth and easy to use. The ability to enable only the features you need as an admin is great! Less clutter and you just see what you need to. Integration with other systems and software is well done, all the way down to tying in virtual classes. Great support and very responsive team.

Cons: While using it initially there wasn't the integration with Salesforce that we needed, but unless that's an absolute requirement I really don't view that as a reason to not use this product again.

Worst Decision We've Ever Made

Jun 06, 2017
1/5
Overall
1 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: App-based so you can use only the features you need. Integration with Slack, G-suite. Lots of content types. The ability to deep link into specific courses for users. Support for eLearning, webinar, and ILT. Granular user permissions and management.

Cons: Everything else. The WORST support I have ever encountered. We purchased because of the "new theme" they recently released, however on the third day I was unable to use it at all. The support ticket took 24 days for even the simplest response, which was resolved after 6 weeks of submitting it - only for the same issue to happen again. Initial responses are basic questions, such as "Is it OK if I login to your site to repro the issue?" - clearly trying to buy time. Even the SIMPLEST QUESTION like what IP address to whitelist for automated CSV upload took TWO WEEKS!!!! Our IT team had to find an error in THEIR API to get mobile version of site to work. Clearly they focus support on clients paying hundreds of thousands of dollars. Go with Litmos instead and make it work.

Overall: Visibility into user progress for compliance or development courses.

Friendly LMS Platform

Aug 25, 2016
5/5
Overall
5 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: There are so many good things, I will try to list the most important: very friendly and easy-to-use, simple to deploy (cloud-based), flexible to upload learning content, outstanding automation functions that make administration much easier, modular features, more than 30 languages and the chance to test it free for 14 days.

Cons: Current pricing for users packages for more than 350 active users (less competitive); a few parts of the software are not translated yet (not a big issue).

Recommendations to other buyers: The trial version is allways very interesting - it gives a wide view about funcionalities and its quality. Try to explore the possibilities for uploading learning content, creating learning plans, batch users registering, power users, reporting (is it possible to create new ones or export data), notifications and automated enrollment. Also test the quality of the technical support during the trial period.

Docebo has been used for LMS tools since 2017

Jan 11, 2018
4/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
3 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: - Manage LMS professionaly
- Easy to use
- have complete features
- periodically updates
- easy to import/export data to excel
- negotiable for the pricing and maintenance extend
- have interesting offers for upgrading features

Cons: - Because we have different timezone, there are gap for support time
- We cannot postpone the updates as we require
- Should check software versioning because we have different issue on the same two licenses we have

Overall: Pricing is moderate for LMS tools which have complete features

Ideal solution for quick yet powerful eLearning implementation

Oct 14, 2015
5/5
Overall
5 / 5
Ease of Use
4 / 5
Customer Support
5 / 5
Value for Money

Comments: We've had quite a challenging task to significantly improve learning experience for our partners and employees in just 2 months. In fact, the deployment took us 3 weeks from the trial to a full launch. Thanks to a really fast API response we were able to integrate all our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, extended reporting and some other important items. We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!

Pros: 1. Fast and easy-to-use interface 2. Flexible settings 3. Reach functionality, including full support of business process to certify our partners 4. Fast and professional support and reaction to feature requests. 5. Very responsive API

Cons: We'd like to see richer API (to have access to all of the objects on LMS side and manipulate them).

So easy to implement

Aug 09, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Coming from an extremely complex and non-intuitive LMS (Oracle) to Docebo has been a breath of fresh air. Everyone is excited about using it and everyone is so happy we have finally moved away from the old one.

Pros: This is a very intuitive software package. It is easy to use, easy to implement. Has so many features, but it's possible to pick and choose exactly what you want to use and release the others as you see fit. It provides an excellent end user experience for all levels, learners, admins and everyone in between. And best of all is the absolute BEST customer service we have EVER had anywhere! Responsive, helpful, and fast! Implementation of Docebo was basically without frustration!

Cons: There is currently no bulk way to mark all attendees as having completed an ILT course. Each student must be evaluated individually. This is on their feature request list though. There is a 800mb file size limit for SCORM and video content.

Disappointed with functionality and customer support

Dec 11, 2017
2/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: If you are a small company, don't go with Docebo. Only large or enterprise level organizations receive priority for Help Desk requests. We've waited 3-4 months for fixes to "technical bugs" or help desk requests.

Pros: Docebo has many great features and apps to enhance the learning experience. Some features are complicated to set up and onboarding is a must if you new to Learning Management.

Cons: Even through Docebo offers many great features, we have found many "technical bugs" that Learning and Support are slow to correct, making the functionality poor and the user experience frustrating.

Docebo creates an extraordinary customer experience supporting you in achieving all of your goals!

Sep 29, 2017
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love being able to leverage the system to create a learning organization. We are able to deliver information quickly and using multiple modalities.

Cons: Learning how to configure and maximize the utilization of a LMS is complex and takes time. This is by far the greatest challenge with any LMS, yet the supportive and innovative team at Docebo walks alongside you helping you ensure you're able to maximize your investment.

Overall: We are able to leverage learning to improve employee performance and customer success.

Good LMS, but there are better ones out there.

Mar 15, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: It look intuitive for students and it's friendly in its looks. Not intimidating at all. It's refreshing and nice. You can navigate it with few obstacles.
Allows teacher to use a very good mashup of resources and arrange them nicely.

Cons: If you are the admin, you wouldn't like it very much. It is not logical in its structure and does not make sense in the processes to manage courses, groups and students.

Overall: Demo version will let you try it in its full list of features.

Disappointing Search Capabilities

May 04, 2018
3/5
Overall
3 / 5
Ease of Use
2 / 5
Features & Functionality
Likelihood to Recommend: 2.0/10 Not
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Pros: Ability to have different permission levels. You can use the tool for internal or external customers. It allows Webinar, Classroom and E-Learning options.

Cons: Search results are questionable at best. It is a 50/50 shot that you will get the result you want. When setting up a Webinar the login credentials for Docebo have to match the webinar tool account. Doesn't allow Admins to set up Webinars for others in the company w/o logging in as a different user.

Excellent LMS system that meets my needs and even more

Jul 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use
Lots of options
Excellent user registration system
A Very good system reports (General and customized)

Cons: Some reports do not support Hebrew. There is a need to improve Power Point presentation and accessibility issues
It would be nice if there was an application to create training resource demo files automatically

Overall: The system enables me to bring my clients a complete learning product that includes a registration system and reports from the courseware we develop for them.

Capterra-loader

The most intuitive LMS on the market

Mar 14, 2018
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros:
The most intuitive LMS on the market

What I like most about this LMS is its graphical interface that is very attractive since it allows the user to be easily located to interact with its functions, as well as a gamification-type progress monitor that encourages further progress during learning.

Cons: The only thing that would improve is that they can extend the 13 days of testing that they give in order to better test all the options. Its greatest strength is its scalability, since it adapts to small training companies but also to giant corporations.

Overall: Both its mobile version and its app are fully "responsive" design, this allows greater access to users from their phones or phones without any problems. As for its management is totally intuitive because it allows to customize the interface and other elements to the environment or company that needs it.

An innovative and flexible learning platform that grows with our organization.

Mar 22, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:

* Very good pricing model considering the high quality and features of this LMS, and we only have to pay for active users and can still preserve the data and progress for inactive or former users.

*Super fast setup, our LMS was up and running in less than 5 minutes.

*It is very easy to customize the UI to compliment our company's logo and colors.

*User friendly, easy drag & drop features.

*Supports the new TinCan API.

*Useful Add-ons/Apps and integrations with Cisco WebEx, GoToMeeting, Wordpress, and many more.

* Excellent user and course management options. We can train our employee's, make demos and tutorials for our clients, and sell courses to external users, all under the same LMS umbrella.

*Attractive and Responsive design for mobile and tablets.

Cons:

*No built-in Authoring. Not really a Con for us since we actually prefer creating high quality courses using Adobe Captivate and then uploading them to our Docebo LMS, but it would be a nice option to have. The build-in Slides Converter is a good alternative and adding an audio/narration option to it will be a great feature.

Overall:

Docebo is a very good and stable LMS, it is a good combination of attractiveness and simplicity. It is feature rich and gives you the best bang for your buck. I highly recommend it!

Capterra-loader

A great LMS that combines a modern interface with useful features.

Jun 29, 2018
5/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: What I like the most about docebo is the visual aspect. The interface is modern and attractive. It is an LMS with features that cover all the needs of an online training program. As an instructional designer I am responsable for managing the platform as an administrator. I have never encountered any significant problems and students work smoothly and frequently praise how easy it is to work with this platform.

Cons: Not all features are 100% clear when you start. New users can have troubles understanding how the platform works.

Overall: Docebo allows me to host my online courses and training programs on a modern and attractive platform.

The best LMS system I came across

May 10, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: Since the first day we adopted docebo as our LMS, we just noticed a lot of improvements such as employees engagement and retention programs, a better training structure and an excellent managment tool for any of our coaching sessions. I have to mention also the excellent and professionnal customer service we get everytime we needed help. Thank you guys!

Variety of features

Aug 21, 2017
2/5
Overall
2 / 5
Ease of Use
4 / 5
Features & Functionality
1 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 1.0/10 Not
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Pros: The product has many features than can include a variety of trainings types/learning programs. Bugs can be easily encountered, but the tool has good potential.

Cons: We've been working with Docebo for the past 5-6 months. In this time frame we implemented and also launched various courses. It's incredibly hard to get things going on a smooth track and allow improvement of your training concept if you choose the wrong provider.

The customer support experience is the worst we've encountered so far. They take ages in replying and the only way to receive a somehow decent (in terms of time) reply is by escalating to designated customer success manager and detailing (all over again) all the issues raised on their support platform. Strongly recommend to consider other options first.

Good Product

May 10, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The features is very easy to use. It is also can be customized and the software working smoothly all through out. Definitely good for me.

Cons: None so far. Just improve more the customer service in terms of some issues on the product. Other than that, there's none

Docebo is a simple to use LMS platform for training our large distributor base on their schedule.

Dec 20, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Docebo platform allows us to create custom training materials. This self service platform lets us implement and update training modules in minutes. This used to take weeks with our prior LMS tool. We've been able to leverage the platform across multiple departments within our organization letting us train both internal and external partners.

Cons: Currently we create the training modules off line and upload them in to Docebo. I wish Docebo had a tool integrated into the platform which allowed us to create dynamic modules.

Overall: Training our distributor base.

A really bad experience

Jun 05, 2018
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Unfortunately there's no good point to talk about this software. They have some nice features that doesn't work well.

Cons: Customer Success Area doesn't work properly, we don't have a good approach of our Customer Success Manager. Problems aren't solved and take a really long time to be answered. There's also a lot of bugs and almost zero support.

Great LMS solution and a fantastic partner!

Feb 01, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Extremely
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Pros: Very user friendly system from admin to learner.
Great reporting that provides many custom options
Accept feature requests and regular weekly updates to the system
Mobile Friendly
Gamification ability

Cons: Not really things i like least but more about things i would like to see in the system from future updates.

Overall: We moved to Docebo last year and have been very impressed with the transitions from concept to implementation. Docebo always had a expert contact for each stage that would touch base and guide us through to implementation. Now with a live system the support of concerns or feature requests has always been met with collaborative and supportive focus.

Recommendations to other buyers: Would recommend if you are looking for a new LMS that will cover your needs of today and be ready for your needs of the future.

Top notch eLearning and live training management software

Apr 03, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Comments: Our company, a pharmaceutical software company, has leveraged Docebo to provide on-demand and instructor-led training to our community. Docebo provides a feature rich environment that is easy to use by both content creators and learners. We also use Docebo to message our learners through newsletters and robust notification feature that are triggered by events in the system.

Our division's tremendous success with Docebo has generated a lot of interest in this service company wide. With the multi-staging environment, we are able to create multiple sites with access to a central repository of course content. To date, we have three Docebo site up and running and hope to add a few more this year.

We vetted a lot of LMS providers and Docebo was easily the best choice. Docebo consistently introduces new features, while allowing us the flexibility to keep old configurations. The customer support is very prompt and quick to escalate issues when urgent. Docebo continues to prove that we made the correct decision when selecting a learning management system providers. They are a true partner.

Capterra-loader

Good e-learning tool

Mar 15, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I like the tool because it allows you to contact other people online who need to know many things, offers online training as well as classes on any subject

Great platform

Mar 21, 2014
4/5
Overall

Comments: I've been using Docebo for two years and I see it great platform, ease to use, and pricing plans are reasonable comparing to other products.
The pros of Docebo are:
Easy to customize, big library of many types of courses in marketplace, and price. Also the platform supports SCORM and Tin Can.

The cons I found are:
They should make a mobile/tablet app so it will be easier to access to platform.
Most of courses in marketplace are in flash so it will be difficult to access to view courses via smart phones and tablets.
Offline player of the courses so users can open the courses without using Internet.

Vendor Response

by Docebo on August 04, 2014

Thanks Omar for the great review! I am happy to say that we have solved all of your Cons. With our new release coming out this week you will have both an Android and an iOS APP that you can use. The marketplace courses are being updated as we speak with our great partners and over the course of this year and next they will be transitioned into a dual format. We also have launched an Offline player option and are happy to discuss this with you. Thanks again for working with us for 2 years!

Poor sales service and promised functions that were not available

Dec 13, 2016
2/5
Overall
2 / 5
Ease of Use
2 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Comments: I recommended this product to a client based on its features (module based discussion board, journal features, embedded quiz questions) that were told to me. In addition to those not being available, the platform is very clunky and time-consuming. Every time you make a small change the whole page has to refresh. The worst part of the experience was that when we were ready to buy the product (before we knew of these limitations), the sales person totally went MIA for about a week and a half and totally delayed our project without any remorse or accountability. Really poor customer service!

Pros: Coaching feature but it is limited

Cons: Everything listed above but the sales service is at the top of the list.

Recommendations to other buyers: Save yourself the time and aggravation, even if it's a good solution for you.

Capterra-loader

Excellent online education platform

Mar 08, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is an incredible application that allows you to introduce all the training and online learning, it is very simple to use and allows you to connect with other users, as well as view classes and share files

Docebo Served Approximately 100,000 Course Assignments at an Offshore Drilling Company With Ease

Aug 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We use Docebo to serve almost 500 courses to over 8000 personnel members. In the last year and a half, we made nearly 100,000 course assignments. The only training for each personnel member is a one page email that goes to them for each set of assignments. With no further explanations, 78% of them have completed their assignments.

The personnel members work on offshore oil rigs all over the world, yet they were still able to complete their training! I added a 3rd party monitor to verify Docebo¿s uptime, and found greater than 99.9% uptime for many parts of the world (including the US, Europe, and Austria), and very high for Africa and Brazil.

Their support is outstanding. Whenever we had an issue (always minor - no system outages except for a few hours on one Sunday in the last 1.5 years) they resolved it very fast. They listened to my feature requests and added them to their main product.

Hat's off to Docebo! It is no surprise that their company is rapidly growing.

Full and complete LMS

Jan 11, 2017
4/5
Overall
2 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Comments: This is the first time I have ever used an LMS and so far, it's been a great experience! I am just not happy at how difficult to manage it is and that it's not 100% eye friendly. If you're looking for something colorful and easy to use, Docebo can improve a lot in that area (that's my opinion)

Vendor Response

by Docebo on January 11, 2017

Thanks for taking the time to share your thoughts Fabiana, and we're glad that it's been a great experience for you so far. Since you're still using a free trial version of our LMS, if you're struggling to take full advantage of the functionality on your own I'd recommend taking a look at our Knowledge Base: https://www.docebo.com/elearning-knowledge-base-support/getting-started-with-docebo/ (Docebo clients receive additional training). There are also a number of changes you can make to the "Branding Look & Feel" that may make your Docebo platform more visually appealing to you. We hope this helps you get the most out of your free trial experience!

Awesomeness

Jul 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: The simple UI disguises how powerful this is. It has all the features the old world heavy duty LMSs have at a far more realistic cost. We were set-up in literally minutes and have never looked back.

Pros: Great UI Good Price Allows us to focus entirely on content rather than having to waste time in a a battle with system administration. Great design - looks very modern.

Cons: None that we have yet noticed.

The intuitive user interface and multi language capabilities are the two biggest features of the product

Apr 14, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
Likelihood to Recommend: 6.0/10 Not
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Pros: The support across multiple platforms is definitely a plus. The lucid interface makes learning fast and not at all exhausting.

Cons: The admin options for staff are limited. As a student I did not face any problem other than the fact the customizing options are limited.

Awesome Platforma por e-Learning Projects

Jul 20, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support
5 / 5
Value for Money

Comments: My company deploys Docebo for our customers in Brazil. It is a robust solution that offer lots of interesting features and is still ease of use. Administrative processes only take a few clicks and the main concepts are very intuitive. It is the perfect solution for organizations that are looking for simple platforms that can really solve problems, instead of creating new ones due to its complexity. We researched several SaaS platforms worldwide and we have choosen Docebo.

Pros: Easy of use, great graphic design, simplicity for admin users, modularity (APP´s), content flexibility and quick integration with other systems. Great technical support!

Cons: A few features could be available on the standard version (small & medium business) too.

The Docebo platform is a real surprise...

Aug 04, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: The Docebo platform is a real surprise! Completely cloud-based, easy to use and multi-language.
The project implementation time was very short and the content licensing costs resulted in a considerable saving compared to the previous solution.

We also produce a lot of training material and Docebo provides some basic tools for creating simple online courses.
Combined with a software like Captivate (Scorm Object), it also allowed us to create professional and personalized solutions for e-learning without external support.

We have solved many problems related to mandatory and international training, and we intend for it to become in the future the main tool for internal training.
In additional, technical support is very reliable and marketing is always active in informing us of new features available.

Ideal solution for quick yet powerful eLearning implementation

Mar 21, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We highly value all of the advantages outlined above, but most important ones are:
1. Fast and easy-to-use interface
2. Flexible settings
3. Reach functionality, including full support of business process to certify our partners
4. Fast and professional support and reaction to feature requests.

We'd like to see richer API (to have access to all of the objects onside LMS), however because of really fast API response we were able to integrate our systems: SSO from company and partner portals, progress informer for a learner, real-time courseware customization depending on LMS metadata, certification synchronization with our CRM, and some other important items.

We're excited about how fast Docebo grows and eager to use all of new cool features that are to be added in future versions!

Docebo is a very intuitive, easy to use platform.

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: The Docebo platform is very user friendly. We were able to quickly get our training materials created and loaded into the platform with no issues. The Docebo team was very helpful in supporting our needs and answering any questions we had.

Overall: We have been using the platform for 2 years with no issues. The Docebo platform was initially implemented as a marketing tool but has since expanded and is being used company wide by all employees.

Capterra-loader

An excellent experience we are happy

Apr 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Flexible pricing model easy to use constant innovation and we especially liked the free trial, Very comfortable interface for use

Cons: They should correct some faults in customer service and have a problem checking the task. It has a high cost

Overall: We coud project the company better thanks to the results that this platform gives us

Makes Learning Easy

Apr 24, 2018
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
Likelihood to Recommend: 7.0/10 Not
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Pros: I thought this program was very beneficial in allowing me to learn the various aspects of my job. It is easy to use, intuitive, and helpful in the learning process. I liked best that I was able to access the program through an app on my phone.

Cons: The program seemed to have some glitches when I first used it. Screens would freeze or have trouble loading. It may have been an issue with the computer I was accessing it through. Overall, this program was beneficial for me to use.

Quality distance education.

Apr 11, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: What I like most about Docebo is that I find content that allows me to continue enriching my knowledge.

Cons: What I like least about Docebo is that his courses are not recognized by a University.
However, it seems to me that the content is of high quality and I have learned a lot.

We use the LMS for certification for our organization. The features will enable us to do just that

Dec 20, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Integration with 3rd party software; Vimeo, Google drive. Any changes made to our LMS is made in real time making updates and changes immediate.

Cons: The user guide is relevant to the older version. It will be helpful when they have the new guide for the 7.0 version.

18,000 courses delivered over 21 days, stick with what works. Docebo

Jun 21, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Given the challenges of setting up a world class training portal for an international event, the solution is easy. Docebo LMS every time, a first rate platform with great customer support and a flexible pricing plan, in my opinion there is no contest.

10 learning plans automatically allocated to 23 different and exclusive businesses with
4 job roles each. business.
48 power users with different responsibilities.
Admin and self enrolment flexibility.
50 daily scheduled reports.

I love it so my client loves it, makes it very hard to hand over.

Challenges + Docebo = Solutions

Rough start

Jun 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: The look and feel is what we wanted. Its easy to set up courses. The admin portion has a lot of features.

Cons: Awkward classroom set-up. Some complaints from users who say they are not sure what to do. The launch wasn't very smooth

Great design and good usability

Aug 18, 2014
5/5
Overall

Comments: Docebo is the best SaaS for creating your personal E-Learning Platform. It's characterized by an excellent graphic design. Thanks to the "Gamification" App, you'll create a real MOOC (Massive Open Online Course) in order to improve student's education experience. Docebo makes your E-Learning project absolutely scalable thanks to their many Apps. By choosing the Docebo Enterprise Cloud Solution you'll be able to build a MOOC/E-Learning platform with high performances at industrial level. Highly recommended.

Pros: APPS, White Labeling, Custom Service, Design.

Cons: Nothing.

Capterra-loader

A good tool to create courses for your company.

Mar 09, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality

Pros: What I like the most about it is that it lets you know your progress with the course you are taking.

Cons: Sometimes when you complete part of a course it will send you back to the beginning and it makes it seem that you haven't completed it, quite like a loop.

Training Cash Banking Solution at the U.S. financial industry

Mar 31, 2014
4/5
Overall
4 / 5
Ease of Use
4 / 5
Customer Support

Comments: We are deploying our Cash Banking Solution in more than 270 branches with 2 financial institutions in 6 states in the U.S.A.
Docebo LMS is playing a pivotal role in NMP online training to the banking personnel in the field of such solution.
This represents over 1,100 trainees, and we expect to implement 3 more banks in the next 9 months to increase that number to over 5,000. All trained with the same curricula and the same time!
And Docebo sound performance and solid support pass the exigent IT requirements for information security of the U.S. banking industry.

Great Producr

Dec 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: Great features

Cons: Too pricey.

Overall: We signed up for this service but found that it was too pricey for our budget. It's easy to setup and use, though.

Recommendations to other buyers: Lower your price

Creates a great LMS with a ton of functionality

Feb 06, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Pros: Our two favorite things about Docebo is the ease of customization to courses and content within them, and the ease of use for end users. We tested five LMS platforms and Docebo came out on top in nearly every single one of our tests.

Overall: We have run into a few minor issues with the software, but the support team has always been extremely responsive and any issues we had were resolved very quickly.

Capterra-loader

A good way to implement learning, but it gets old really fast.

Mar 07, 2018
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Docebo has a nice interface on its presentations and it allows you to create dynamic lessons. It can be used in a variety of ways and has many integrations in the workplace.

Cons: It gets buggy pretty often. After a couple of lessons, you start to notice a trend in the way presentations are displayed, so it gets boring to do and see the same format for different lessons.

best platform to keep an update team

Jun 30, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: The platform is easy to understand and get set the information like tex, gif, pictures and videos an even life time sesions is fast. We use this on the company to keep evere team menber updeate with all the new research coming is this days

Cons: Nothing i can really think about, but if you looking for something specific to show, this maybe not be the best app

a new company still too new for the larger market

Apr 19, 2018
3/5
Overall
4 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Upon the initial presentation, docedo seems to fair very well. The User interface is clean, customizable, and easy to use.

Cons: it fell short in its functionality, and reporting. there are only a few customizable reports, the rest are out of the box. this is very limiting when you are trying to create ad hoc reporting.

Docebo ¿ It¿s an Experience!

Mar 25, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: An easy to use learning management system backed by an excellent support and development team. The Docebo platform allows its users and administrators to gain depths of knowledge and interactivity through an array of valuable learning objects.

Usefully good LMS

Apr 10, 2018
4/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Have the most valuable minimum product for elearning like customization, responsivity, engagement, also social skills and gamification

Cons: The files generated, especially those that involve many elements, are heavy, which means that sometimes the program does not respond with the desired speed.

Docebo

Mar 21, 2014
4/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: Great upgrade from the last version of Docebo. I really like the layout changes and the whole look and feel. It is much easier to navigate through the pages and the help desk are very efficient with their quick replies to queries.

You couldn't ask for much more

Mar 24, 2014
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: It's a great product at a great price with incredible customer support. With their API and a little creativity you can make this LMS do almost anything.

A longer demo would make it easier for system integration testing.

Docebo LMS

Apr 01, 2014
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have found the LMS to be easy to use and easy to integrate with current systems. I must say that the customer service and customer service response time is unsurpassed. very good.

I improve my learning with this tool

Mar 25, 2018
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money

Pros: It's a great e-learning tool, it has everything, courses, exams, groups, chat and forums, I use it as one of my elearning platforms

Cons: Administration tool is not very easy to use, you get lost when you try to manage courses, groups and users

The best teaching assistant

Nov 08, 2016
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: There are some many tools that can be used that you will find one for every specific occasion. And tailored to your native language!

Cons: At first, it a bit difficult to get used to all functionalities, but after a while you can get a clear picture of all the tools you can work with. Product is a bit pricey.

Overall: If you are looking for a LMS you can trust, Docebo is you go to software. Various interactive options let you organize anything from training or coaching to lectures in dozens of languages! I was impressed by it!

Recommendations to other buyers: I consider especially appropriate for coach or trainers of relatively small groups.

Jul 16, 2018
5/5
Overall

So far so good

May 31, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
Likelihood to Recommend: 10.0/10 Not
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Comments: We're still just getting started but so far everything has been great!

Pros: It's easy to use and has been fairly simple to learn how to customize.