# CIS Utility Billing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CIS Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/12722/CBSW-UMS-net --- # CIS Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[FAQs](#faqs)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CIS Utility Billing ## What is CIS Utility Billing? CUSI offers secure billing software solutions for municipalities, tribes, and private and public utilities. Our products support utilities managing water, sewer, trash, electricity, and natural gas services. The CUSI suite includes billing applications, customer information systems, and web portals for seamless interaction and efficient service management. As a Microsoft Partner, our solutions leverage secure SQL databases, the .NET Framework, and Azure hosting services. CUSI focuses on improving operational efficiency and customer satisfaction with robust, scalable, and customizable tools. We streamline internal processes, enhance customer service, and integrate with existing technologies for real-time, data-driven decision-making. CUSI also offers end-user solutions that equip communities with modern communication and payment tools. Our commitment to innovation, security, and customer service has made CUSI a trusted partner for over 1,150 utilities nationwide. ## What is CIS Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Overall rating Based on 165 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $0.35 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CIS Utility Billing alternatives [4.7 (54)](https://www.capterra.com/p/127462/MuniBilling/reviews/) Starting price $1200.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 96% of reviewers rated it above 4 stars [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars Highest Rated [4.9 (60)](https://www.capterra.com/p/15163/Rural-Billing/reviews/) Starting price $2850.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [View all alternatives](https://www.capterra.com/p/12722/CBSW-UMS-net/alternatives/) ## FAQs about CIS Utility Billing Overview ### What problems does CIS Utility Billing solve? CIS Utility Billing solves slow, error-prone utility billing, hard-to-find customer records, and disconnected meter, payment, and work-order processes. It helps utility clerks, billing teams, municipal offices, and small district managers speed bill runs, handle collections and final bills, reconcile daily activity, and rely on responsive support when issues interrupt operations. Answer based on 129 reviews Overview ### Which roles and teams benefit most from CIS Utility Billing? CIS Utility Billing is most used by utility billing teams, municipal clerks, and office administrators who manage customer accounts, meter-based charges, and payment processing. Finance staff such as accounts receivable teams and treasurers rely on it for collections and reporting, while utility and general managers use it to oversee service operations, billing accuracy, and account workflows. Answer based on 156 reviews Overview ### What company size and industries is CIS Utility Billing built for? CIS Utility Billing is built primarily for small utility organizations, with 92% of reviewers from small businesses and 75% in Utilities. It serves municipalities, tribes, and utilities, with additional use in Political Organization at 17% and Consumer Services at 8%, focused on utility billing meter-to-cash operations. Answer based on 165 reviews Features and Usability ### What are the key features of CIS Utility Billing? CIS Utility Billing includes core billing and invoicing tools like metered billing, water billing, customer balance tracking, ACH and online payments, plus reporting and custom reports. Differentiator features include meter data management, work order management, a self service portal, and third-party integrations for real-time payment posting and meter systems. Answer based on 98 reviews Integrations ### Which third-party tools and platforms does CIS Utility Billing integrate with? CIS Utility Billing integrates with 10 third-party tools across accounting, GIS, asset management, and communications. It connects with AccuFund Accounting Suite, MIP Accounting, NetSuite Financials, QuickBooks Desktop, QuickBooks Online, QuickBooks Online Advanced, Sage Intacct, ESRI ArcView, IBM Maximo Application Suite, Trimble Cityworks, Badger, Neptune, Elements XS, and Twilio. Answer based on 7 reviews Getting Started and Support ### How good is the CIS Utility Billing support staff? CIS Utility Billing provides responsive, knowledgeable support that many utility offices rely on during setup, training, and daily troubleshooting. Clerks, billing teams, and small municipality staff often describe the service team as friendly and helpful, though some organizations mention occasional call-log delays or scheduling limits during upgrades and implementation. Answer based on 23 reviews Getting Started and Support ### How easy is it to onboard and train a team on CIS Utility Billing? CIS Utility Billing is generally easy to onboard for clerks and staff with minimal computer experience, and experienced users often teach teammates quickly. It offers in-person training, live online sessions, webinars, documentation, and videos. Admins and solo implementers may need more time, especially for billing history, statement layouts, updates, and advanced reporting. Answer based on 17 reviews Getting Started and Support ### What customer support options does CIS Utility Billing offer, and how do users rate the experience? CIS Utility Billing offers email/help desk, FAQ/forum, a knowledge base, phone support, and chat. Users generally describe support as knowledgeable, patient, and quick to respond, with helpful guidance during setup and troubleshooting. Some mention callback-based phone support can delay smaller urgent issues, though response times are often still considered timely. Answer based on 98 reviews Features and Usability ### How well does CIS Utility Billing handle reporting? CIS Utility Billing offers broad reporting options with built-in and custom reports that fit many utility billing needs. Municipal utilities, district offices, and billing clerks often like the report variety and accuracy, though some teams find report exports too raw, customization harder than expected, or detailed reports slower to run. Answer based on 24 reviews ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.2 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Penalty/Cut-Off Processing 4.6 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Charge fees or cut off service due to late/missing customer payments Rate Management 4.7 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Metered Billing 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Transaction History 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Work Order Management 4.5 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders CIS Utility Billing 34 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Data is backed up automatically to prevent data loss Create, manage, and send invoices or bills to customers Leave comments and notes on documents for others to view Centralized database of stakeholders and their contact information such as names, address, phone number etc. Store and organize information about customers and previous interactions Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Charge fees or cut off service due to late/missing customer payments Outsource printing services to a third party Track/optimize rates in relation to usage Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.6 (14) UB4 Hosted - Average Price Per Meter $0.35 Per Month Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[ MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[ AccuFund Accounting Suite](https://www.capterra.com/p/114690/Accounting-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (163) 4.7 Based on 163 reviews ## User reviews Overall rating 4.6 Based on 165 reviews Filter by rating 5(106) 4(52) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent RB Rory B. Controller Utilities ### "Two Thumbs Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 More detailed customer information. Pros Tech support is so prompt and helpful. Our integration went pretty smoothly with the help of \[SENSITIVE CONTENT\] leading and keeping us ion track. Meter and consumption reports are extremely helpful. CUSI team always seems to be trying to make their products better. Cons Any items currently requested are currently in development. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Ronda F. IT & Utility Systems Manager Utilities ### "Great scalable software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 Again this has been an easy software to learn and teach. CUSI has been able to customize where we needed it Pros Software is easy to learn and teach. Implementation was pretty easy as well Cons There are some things that we would like to see improvement wise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tammie W. Manager Political Organization ### "CUSI Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 UMS is growing and keeping up with the changes and customer demands. Pros Ability to track so much-needed information. Cons Report font size. Resize control panel/font. Reasons for choosing CIS Utility Billing Trust and working relationship we already had with CUSI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mandy T. Office Manager Political Organization ### "Love the Team!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 13, 2022 Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can Pros I love the customer service team! It's pretty easy to use, and lots of info for questions. Cons The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Matthew L. Manager Utilities ### "Great Product, Even Better People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 We have been able to streamline a lot of archaic processes by utilizing the modern features in the software. Pros The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern. Cons Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joanna M. Senior Billing clerk Utilities ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 Very friendly people Pros Customer service help is great. Constantly working on improving their product Cons Sometimes it takes a little long to get a call back Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Amanda C. Administrative Services Manager Utilities ### "Change is hard, but is worth it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 13, 2022 Pros When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed. Cons We have had some bumps along the way which were difficult, as is any change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Erica W. Office Supervisor Utilities ### "Sowco Water" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 CUSI has great tech support. I think that’s yalls big positive😄 Pros This software is very easy to use and get the hang of. Tech support is top notch. Cons Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues. Reasons for choosing CIS Utility Billing N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Terry L. Utilities Billing Coordinator Utilities ### "Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 Great Pros Ease of use. Having additional features like tracking meters Cons Some reports are difficult. Can not get all information from one report Reasons for choosing CIS Utility Billing Features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Evelyn A. Business Admin. Assistant Utilities ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 13, 2022 Pros Keeps track of billing, work orders, meter data, etc. Cons We do not currently use this software as far as I am aware. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/12722/CBSW-UMS-net/reviews/) ## Top-rated software of 2026 ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Popular comparisons [Heartland Payments+ vs CIS Utility Billing](https://www.capterra.com/compare/12722-119791/CBSW-UMS-net-vs-Heartland-Payment-Processing)[authorize.net vs CIS Utility Billing](https://www.capterra.com/compare/12722-221412/CBSW-UMS-net-vs-authorizenet) [EnergyCAP vs CIS Utility Billing](https://www.capterra.com/compare/12722-56928/CBSW-UMS-net-vs-EnergyCAP)[Invoiced vs CIS Utility Billing](https://www.capterra.com/compare/12722-222215/CBSW-UMS-net-vs-Invoiced)