# CIS Utility Billing Software Pricing, Alternatives & More 2026 | Capterra > With the help of Capterra, learn about CIS Utility Billing Software - reviews, pricing plans, popular comparisons to other Utility Billing products and more. Source: https://www.capterra.com/p/12722/CBSW-UMS-net --- # CIS Utility Billing Software Review 2026: Features, Integrations, Pros & Cons Last updated on March 13, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. Independent research methodology Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/) [Description](#description)[Use cases](#use-cases)[Alternatives](#alternatives)[Features](#features)[Pricing](#pricing)[Integrations](#integrations)[Support](#support)[Reviews](#reviews) CIS Utility Billing ## What is CIS Utility Billing? CUSI offers secure billing software solutions for municipalities, tribes, and private and public utilities. Our products support utilities managing water, sewer, trash, electricity, and natural gas services. The CUSI suite includes billing applications, customer information systems, and web portals for seamless interaction and efficient service management. As a Microsoft Partner, our solutions leverage secure SQL databases, the .NET Framework, and Azure hosting services. CUSI focuses on improving operational efficiency and customer satisfaction with robust, scalable, and customizable tools. We streamline internal processes, enhance customer service, and integrate with existing technologies for real-time, data-driven decision-making. CUSI also offers end-user solutions that equip communities with modern communication and payment tools. Our commitment to innovation, security, and customer service has made CUSI a trusted partner for over 1,150 utilities nationwide. ## What is CIS Utility Billing used for? [Utility Billing](https://www.capterra.com/utility-billing-software/) Overall rating Based on 165 user reviews Reviews sentiment Positive 96% Neutral 4% Negative 1% Starting price $0.35 Per Month Free trial not available Capterra Shortlist charts the highest-rated and most popular products... Our "Best of" badge program showcases products with the highest ratings... Our "Best of" badge program showcases products with the highest ratings... ## CIS Utility Billing alternatives Highest Rated [ExpenseLogic](https://www.capterra.com/p/75789/ExpenseLogic/) [4.8 (31)](https://www.capterra.com/p/75789/ExpenseLogic/reviews/) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 100% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/75789/ExpenseLogic/) [4.3 (78)](https://www.capterra.com/p/21260/Utility-Billing-Software/reviews/) Starting price $1295.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 87% of reviewers rated it above 4 stars [0.0](https://www.capterra.com/p/10029240/RealPage-Utility-Management/#reviews) Starting price Contact vendor for pricing Pricing Options Free Trial Free Version User Rating 0% of reviewers rated it above 4 stars [Submeter Billing](https://www.capterra.com/p/198687/Submeter-Billing/) [4.6 (54)](https://www.capterra.com/p/198687/Submeter-Billing/reviews/) Starting price $100.00 Per User, Per Month Pricing Options Free Trial Free Version User Rating 91% of reviewers rated it above 4 stars [Learn More](https://www.capterra.com/p/198687/Submeter-Billing/) [View all alternatives](https://www.capterra.com/p/12722/CBSW-UMS-net/alternatives/) ## Features Features with the highest number of reviews are displayed first. Those that have no reviews appear next, sorted alphabetically. Billing & Invoicing 4.2 (11) 63.64% of 11 reviewers that rated this feature as important or highly important Create, manage, and send invoices or bills to customers Penalty/Cut-Off Processing 4.6 (11) 72.73% of 11 reviewers that rated this feature as important or highly important Charge fees or cut off service due to late/missing customer payments Rate Management 4.7 (11) 54.55% of 11 reviewers that rated this feature as important or highly important Track/optimize rates in relation to usage Metered Billing 4.8 (10) 60.00% of 10 reviewers that rated this feature as important or highly important Integrated or built-in billing calculated by customer usage levels of a product/service Transaction History 4.8 (10) 90.00% of 10 reviewers that rated this feature as important or highly important Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Work Order Management 4.5 (10) 50.00% of 10 reviewers that rated this feature as important or highly important Creating, assign, and track jobs and/or tasks for work orders CIS Utility Billing 34 features Built-in accounting to manage ledger, accounts payable/receivable, financial reports, etc. Accept electronic bank-to-bank transfers using a network called the Automated Clearing House (ACH) Dashboard to view the status of ongoing processes, identify current incidents and track past activities Data is backed up automatically to prevent data loss Create, manage, and send invoices or bills to customers Leave comments and notes on documents for others to view Centralized database of stakeholders and their contact information such as names, address, phone number etc. Store and organize information about customers and previous interactions Pre-designed layouts that can be customized to match preferences and requirements Store, manage, and track all electronic documents in a centralized location Electronically collect payments for goods or services Utility billing for electricity Utility billing for natural gas Utility billing for trash/garbage Utility billing for water Information, data and reports that are being tracked over time Store, clean, and/or analyze customer usage data collected by metering systems Integrated or built-in billing calculated by customer usage levels of a product/service Process billing for a product/service with a fixed monthly charge Accept and process online payment transactions Tracking, managing, and initiating the transfer of funds for overdue customer payments Reminders sent for balance/payment due Charge fees or cut off service due to late/missing customer payments Outsource printing services to a third party Track/optimize rates in relation to usage Automated process of charging customers at regular intervals for repeated access or use of a product or service Oversee the process of issuing refunds Collection, analysis, and representation of numerical data and generation of reports to understand various patterns Online portal through which end users can access the system, manage tasks, or obtain information Set up connections to third-party platforms to improve business processes Record of all transactions such as purchases, deposits, withdrawals and transfers within a specific period Track and interpret metrics on the usage of company resources Manage user accounts, profiles, roles, permissions, and other details across applications, devices or networks Creating, assign, and track jobs and/or tasks for work orders Get Advice We can help you find the software with the features you need. Features 4.4 (16) 4.4 Based on 16 reviews ## Pricing Value for money 4.6 (14) UB4 Hosted - Average Price Per Meter $0.35 Per Month Value for money 4.6 (14) 4.6 Based on 14 reviews ## Integrations [ QuickBooks Online](https://www.capterra.com/p/190778/QuickBooks-Online/)[ QuickBooks Desktop](https://www.capterra.com/p/212058/QuickBooks-Desktop-Pro/)[ QuickBooks Online Advanced](https://www.capterra.com/p/189398/QuickBooks-Online/)[ Sage Intacct](https://www.capterra.com/p/76/Intacct/)[ Twilio](https://www.capterra.com/p/180158/Twilio-Communications-Platform/)[ IBM Maximo Application Suite](https://www.capterra.com/p/240578/IBM-Maximo/)[ MIP Accounting](https://www.capterra.com/p/116591/MIP-Accounting/)[ AccuFund Accounting Suite](https://www.capterra.com/p/114690/Accounting-Suite/) Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ## Support, customer service and training options Customer Service 4.7 (163) Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Deployment - Web - Android - iPhone/iPad Typical users - Freelancers - Small businesses - Mid size businesses - Enterprises Customer Service 4.7 (163) 4.7 Based on 163 reviews ## User reviews Overall rating 4.6 Based on 165 reviews Filter by rating 5(106) 4(52) 3(6) 2(0) 1(1) Mentioned topic Sorted by most recent RB Rory B. Controller Utilities ### "Two Thumbs Up" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 More detailed customer information. Pros Tech support is so prompt and helpful. Our integration went pretty smoothly with the help of \[SENSITIVE CONTENT\] leading and keeping us ion track. Meter and consumption reports are extremely helpful. CUSI team always seems to be trying to make their products better. Cons Any items currently requested are currently in development. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. RF Ronda F. IT & Utility Systems Manager Utilities ### "Great scalable software" 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 Again this has been an easy software to learn and teach. CUSI has been able to customize where we needed it Pros Software is easy to learn and teach. Implementation was pretty easy as well Cons There are some things that we would like to see improvement wise. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TW Tammie W. Manager Political Organization ### "CUSI Review " 5.0 Overall Rating 5.0 5.0 Ease of Use 4.0 4.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 UMS is growing and keeping up with the changes and customer demands. Pros Ability to track so much-needed information. Cons Report font size. Resize control panel/font. Reasons for choosing CIS Utility Billing Trust and working relationship we already had with CUSI Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. MT Mandy T. Office Manager Political Organization ### "Love the Team!" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 2.0 2.0 Customer Service 3.0 3.0 Likelihood to Recommend 9/10 October 13, 2022 Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can Pros I love the customer service team! It's pretty easy to use, and lots of info for questions. Cons The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. ML Matthew L. Manager Utilities ### "Great Product, Even Better People" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 We have been able to streamline a lot of archaic processes by utilizing the modern features in the software. Pros The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern. Cons Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. JM Joanna M. Senior Billing clerk Utilities ### "Great company" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 9/10 October 13, 2022 Very friendly people Pros Customer service help is great. Constantly working on improving their product Cons Sometimes it takes a little long to get a call back Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. AC Amanda C. Administrative Services Manager Utilities ### "Change is hard, but is worth it" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 7/10 October 13, 2022 Pros When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed. Cons We have had some bumps along the way which were difficult, as is any change. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EW Erica W. Office Supervisor Utilities ### "Sowco Water" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 CUSI has great tech support. I think that’s yalls big positive😄 Pros This software is very easy to use and get the hang of. Tech support is top notch. Cons Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues. Reasons for choosing CIS Utility Billing N/a Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. TL Terry L. Utilities Billing Coordinator Utilities ### "Great program" 5.0 Overall Rating 5.0 5.0 Ease of Use 5.0 5.0 Features 5.0 5.0 Customer Service 5.0 5.0 Likelihood to Recommend 10/10 October 13, 2022 Great Pros Ease of use. Having additional features like tracking meters Cons Some reports are difficult. Can not get all information from one report Reasons for choosing CIS Utility Billing Features Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. EA Evelyn A. Business Admin. Assistant Utilities ### "Review" 4.0 Overall Rating 4.0 4.0 Ease of Use 4.0 4.0 Features 4.0 4.0 Customer Service 5.0 5.0 Likelihood to Recommend 5/10 October 13, 2022 Pros Keeps track of billing, work orders, meter data, etc. Cons We do not currently use this software as far as I am aware. Review source Non-incentivized review: any software user can leave a review for any product listed on our site. All submitted reviews are subject to our verification process prior to publication. [View all Reviews](https://www.capterra.com/p/12722/CBSW-UMS-net/reviews/) Popular comparisons [Heartland Payments+ vs CIS Utility Billing](https://www.capterra.com/compare/12722-119791/CBSW-UMS-net-vs-Heartland-Payment-Processing)[authorize.net vs CIS Utility Billing](https://www.capterra.com/compare/12722-221412/CBSW-UMS-net-vs-authorizenet) [EnergyCAP vs CIS Utility Billing](https://www.capterra.com/compare/12722-56928/CBSW-UMS-net-vs-EnergyCAP)[Invoiced vs CIS Utility Billing](https://www.capterra.com/compare/12722-222215/CBSW-UMS-net-vs-Invoiced)  Independent research methodology Capterra's researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. [Learn more](https://www.capterra.com/resources/proprietary-data-research/) How Capterra verifies reviews Capterra carefully verified over 2.5 million+ reviews to bring you authentic software experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. [Learn more](https://www.capterra.com/resources/how-we-verify-reviews/) How Capterra ensures transparency Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider's website. [Learn more](https://www.capterra.com/resources/how-we-ensure-transparency/)