# CIS Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is CIS Utility Billing the right Utility Billing solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12722/CBSW-UMS-net/reviews --- CIS Utility Billing 4.6 (165) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Reviews of CIS Utility Billing Ease of use 4.6 Customer Service 4.7 ## Pros and Cons in Reviews RB Rory B Controller Utilities, 51 - 200 employeesUsed the software for: 6-12 months. “Meter and consumption reports are extremely helpful. “ October 13, 2022 MT Mandy T Office ManagerPolitical Organization, 2 - 10 employeesUsed the software for: 1-2 years. “The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there“ October 13, 2022 TW Tammie W ManagerPolitical Organization, 2 - 10 employeesUsed the software for: More than 2 years. “UMS is growing and keeping up with the changes and customer demands.“ October 13, 2022 RF Ronda F IT & Utility Systems ManagerUtilities, 11 - 50 employeesUsed the software for: More than 2 years. “Again this has been an easy software to learn and teach.“ October 13, 2022 RB Rory B Controller Utilities, 51 - 200 employeesUsed the software for: 6-12 months. “Tech support is so prompt and helpful. “ October 13, 2022 ## Showing most helpful reviews Showing 1-25 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use VR Verified Reviewer IT Specialist at Continental Utility Solutions, Inc. Used the software for: 2+ years ### "Excellent Utility Billing Software" April 13, 2018 5.0 Pros The technical support staff is AMAZING! Very knowledgeable and professional. There are so many options and functions with this software. It is very detailed and there are so many different modules to help manage every aspect of the business. It also has very detailed reporting functions. Cons Sometimes the program takes a little longer to load information, specifically during memory intensive processes such as calculating bills or running detailed reporting with a lot of criteria. Review Source ML Matthew L. Manager Utilities Used the software for: 2+ years ### "Great Product, Even Better People" October 13, 2022 5.0 We have been able to streamline a lot of archaic processes by utilizing the modern features in the software. Pros The software is great but the biggest pro are the people. From tech support to managements to our Account Executive. Everyone goes above and beyond to at least get you an answer to your question, problem, or concern. Cons Updates. We usually like or want the features or enhancements that are released but I don’t want to request an update every other week. Review Source SK Steve K. Executive General Manager Used the software for: 2+ years ### "Less than stellar" May 17, 2017 1.0 Pros Product tracks accounts very well and includes a plethora of options for customer information. The software is relatively easy to use and priced well. Cons Their payment system integration was not compliant with PCI DSS standards at the time we used this product. Big problem! Review Source Response from Continental Utility Solutions September 9, 2020 Hey Steve, I just wanted to let you know we are actually PCI Out-of-Scope. We process payments via a process known as tokenization. All sensitive payment information is routed to our merchant service provider. This allows us to process ultra-secure payments without ever storing any sensitive payment information. EW Erica W. Office Supervisor Utilities Used the software for: 2+ years ### "Sowco Water" October 13, 2022 5.0 CUSI has great tech support. I think that’s yalls big positive😄 Pros This software is very easy to use and get the hang of. Tech support is top notch. Cons Wish I could see the balances at first glance on shutoffs. Other than that, I don’t have many issues. Reason for choosing CIS Utility Billing N/a Review Source MT Mandy T. Office Manager Political Organization Used the software for: 1-2 years ### "Love the Team!" October 13, 2022 4.0 Great! The overall experience is great. With every company there are glitches. But the techs try and get ya figured out as quickly as they can Pros I love the customer service team! It's pretty easy to use, and lots of info for questions. Cons The bugs that seem to keep popping up, the functions that we thought we had and then find out reports are not there Review Source TW Tammie W. Manager Political Organization Used the software for: 2+ years ### "CUSI Review " October 13, 2022 5.0 UMS is growing and keeping up with the changes and customer demands. Pros Ability to track so much-needed information. Cons Report font size. Resize control panel/font. Reason for choosing CIS Utility Billing Trust and working relationship we already had with CUSI Review Source RB Rory B. Controller Utilities Used the software for: 6-12 months ### "Two Thumbs Up" October 13, 2022 5.0 More detailed customer information. Pros Tech support is so prompt and helpful. Our integration went pretty smoothly with the help of \[SENSITIVE CONTENT\] leading and keeping us ion track. Meter and consumption reports are extremely helpful. CUSI team always seems to be trying to make their products better. Cons Any items currently requested are currently in development. Review Source AC Amanda C. Administrative Services Manager Utilities Used the software for: 1-2 years ### "Change is hard, but is worth it" October 13, 2022 4.0 Pros When we have needed help post implementation, CUSI was there to assist and has provided ongoing support, taken feedback and implemented enhancements that we needed. Cons We have had some bumps along the way which were difficult, as is any change. Review Source RF Ronda F. IT & Utility Systems Manager Utilities Used the software for: 2+ years ### "Great scalable software" October 13, 2022 5.0 Again this has been an easy software to learn and teach. CUSI has been able to customize where we needed it Pros Software is easy to learn and teach. Implementation was pretty easy as well Cons There are some things that we would like to see improvement wise. Review Source TL Terry L. Utilities Billing Coordinator Utilities Used the software for: 2+ years ### "Great program" October 13, 2022 5.0 Great Pros Ease of use. Having additional features like tracking meters Cons Some reports are difficult. Can not get all information from one report Reason for choosing CIS Utility Billing Features Review Source AG Angie G. Used the software for: ### "CBSW - CUSI SOFTWARE" November 21, 2013 4.0 We began using this software in 2007 for residential natural gas services. The software is easy to use and manage. It also can be tailored for specific purposes and needs of our company, which is nice. It also interfaces with payment applications, Automated Reading Software and Web Services, which is a plus. Over the years it has worked well for our company, but we have come across alot of bugs recently. Because of our customization, updates sometimes do cause our company issues. Though tech support is available for assistance, you do get put into a call log. But for the most part, calls are returned the same day and problems/issues are addressed efficiently. If not, higher priority issues are passed on to the appropriate personnel. Review Source RP Rebecca P. Utility Clerk Used the software for: ### "User friendly Software backed by Outstanding Customer Service" November 18, 2013 5.0 With very little training I was able to begin using CUSI effectively and without frustration. When the system poses a challenge the Technical Support Staff is quick to respond and guide me through it; even making me a priority on billing days or read days! I have been unsuccessful in modifying a report (letter) that is produced for my late customers but have not been interested in paying for the modification; even so I have been able to use the letter currently in the system with satisfaction. Updates occur without interruption and there is a sense of confidence when sharing the information with a customer. I have recommended CUSI to other Cities and will continue to do so. Review Source MM Marty M. Administrative Assistant Used the software for: ### "CUSI/Village of Millersburg" November 18, 2013 5.0 CUSI is a great software. We are a Village of 3,025 people and the software meets our needs. Cusi has always been great at customer service and technical support is outstanding. Several years ago, CUSI would have user meetings and I would go to the meetings. They seemed to schedule them at our busy time and I wasn't able to go. I did learn a lot at the user meetings and wish they would have them again. Overall CUSI is a great company and the software more that meets the needs of the Village. Review Source Response from Continental Utility Solutions December 4, 2013 We appreciate you! Hope you can attend one of our regional user group meetings in the future, they just keep getting better! SP Swapnil P. Student Used the software for: 1-2 years ### "Great Software, Amazing Service" April 3, 2018 5.0 Pros It is so easy and convenient to sync the meter readings with this product. I have been using this since a while now and I also make sure I update this everytime a new update is available. The customer service in Particular is really worth mentioning. Very patient and well-trained. Cons So far I have never had any negative experiences with this product and I hope I will never have any in the future. So I am only going to recommend this to all. Review Source ES Elvessa S. Used the software for: ### "Positive Experiences" December 18, 2013 5.0 I had not worked with a computerized billing system, but found this one easy to learn. Many times I've been able to work through a problem because of the logical, common sense procedures in the programs. The positive, helpful attitude of the tech support staff is a real plus. The only con is the updates that throw an unexpected change, but with the helpful online tutorial & tech support, not hard to overcome those glitches. Everyone with whom I've dealt is friendly and supportive even though they know so much more than I about this system. Review Source RT Regina T. Utility Billing Clerk Used the software for: ### "CUSI / CBSW" December 4, 2013 5.0 I have worked with Continental for over 16 years and couldn't ask for a better software company. The people are very friendly and always accomplish whatever I need big or small. The program is user friendly and that makes it easy for someone to fill in when I'm not here which is a peace of mind. The Company has expanded to be able to take care of everything you need to run our water billing service from start to finish. Thanks Continental. Review Source Response from Continental Utility Solutions December 4, 2013 We appreciate Richwood being a longtime CBSW user! AS Annette S. Office Manager Used the software for: ### "Cusi " November 19, 2013 4.0 I have used this product for water billing for over 5 years. It is easy to use and virtually trouble free. I would have appreciated more follow-up training. I think for the price of tech support - additional training to ensure I am using the program to its fullest would be reasonable. The written manual is somewhat difficult to navigate and tech support always involves a wait for them to call back. I can't imagine how difficult my job would be without CUSI. It is a great timesaver. Review Source TK Todd K. Used the software for: ### "Just switched to CUSI and are very happy with the product" March 10, 2015 5.0 We just switched from an older billing software to CUSI and could not be happier. The data conversion team led by Phillip Stewart did an excellent job with making lemonade out of lemons. We would recommend this product to anyone. Also, the cost is reasonable compared to other programs but keep in mind that the amount of manpower time you save each day from CUSI's ease of use should be taken into consideration.....basically it pays for itself each year. Review Source TP Tina P. Admin Asst Used the software for: ### "Harrisville Fire/Water Dept." December 4, 2013 5.0 We here, in the little town of Burrillville, RI, are very satisfied with CUSI. Whenever there is an issue, which is very few, they immediately call back and work it out. It's user friendly. We're in the process of switching out meters to radio read. The transition is going smoothly. We also collect fire district taxes, which they have created special programs and custom reports. We're always recommending CUSI to other districts in RI. Review Source DW Dian W. Assistant District Manager Used the software for: ### "Utility Billing Ease" November 18, 2013 3.0 CUSI's overall system is a decent program for water and sewer billing process. It would be nice to see the conversion of reports from the system to excel to show exactly what you need. Also, it would be easier to follow history of customers on accounts if the "location History" would show balances owing on individual accounts and if the accounts were in date order of occupancy. Good program, but could use a few tweeks for my use. Review Source LB Larry B. Utility Financial Analyst Used the software for: ### "CBSW" November 18, 2013 4.0 CBSW is easy to learn and a flexible software that meets our billing requirements at a reasonable cost. Technical support/Implementation personnel are knowedgable, patient and provide an excellant level of customer support. We are a small utility but bill Electric, gas, and water/sewer customers and CBSW has met all our billing requirements. The only thing I would like to see added would be a cancel/rebill capability. Review Source TL Tara L. Used the software for: ### "Great Software" November 18, 2013 4.0 We have been using CBSW for about 5 years now and are extremely satisfied with the software and the support behind it, as well! The technical support is always there when we need them, which thankfully has been very few and far between! It has made it easier to do my job, with greater accuracy and speed! Would highly recommend this product to anyone seeking Municipal Billing Software! Review Source DB Dotty B. Billing Specialist Used the software for: ### "User Friendly" December 4, 2013 5.0 I have enjoyed using Continental because it's so user friendly. I especially like the ACH function and Final Billing is a breeze. I would love to see some online tutorials since I work for a small company the only training I have received was from a previous employee and from Customer Support when I run into a problem, I know I'm not using all of options the software has to offer. Review Source AD Amy D. Water System Coordinator Used the software for: ### "CBSW Review" November 19, 2013 5.0 The software is simple use and easy to navigate. Our company has numerous integrated systems such as our website which functions "live" and immediately processes and posts customer's payments. CUSI Tech Support is professional, responsive and knowledgeable. I recommend CUSI to any utility seeking to provide their staff AND their customers a convenient, easy to use software. Review Source SB Shanti B. District Clerk Used the software for: ### "Great Software, Easy to Use" December 4, 2013 5.0 We switched from American Business Software to Continental Utility Solutions Inc. in 2009. The transfer of customer information went very quickly and smoothly. Customer service is always very friendly and helpful. We are so glad we made the switch to CUSI. The software is very easy to use and the reports are wonderful. We highly suggest this company! 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