# Page 2 | CIS Utility Billing Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Page 2 - Is CIS Utility Billing the right Utility Billing solution for you? Explore 165 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/12722/CBSW-UMS-net/reviews --- CIS Utility Billing 4.6 (165) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 13th, 2026 # Page 2 - Reviews of CIS Utility Billing ## Showing most helpful reviews Showing 26-50 of 165 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use AC Alyssa C. Administrative Assistant Consumer Services Used the software for: 2+ years ### "UMS is awesome " October 13, 2022 5.0 Pros User friendly, great customer service , successful billing Cons Doesn't have all the reports that we would like to see Review Source JM Joanna M. Senior Billing clerk Utilities Used the software for: 2+ years ### "Great company" October 13, 2022 5.0 Very friendly people Pros Customer service help is great. Constantly working on improving their product Cons Sometimes it takes a little long to get a call back Review Source EA Evelyn A. Business Admin. Assistant Utilities Used the software for: Less than 6 months ### "Review" October 13, 2022 4.0 Pros Keeps track of billing, work orders, meter data, etc. Cons We do not currently use this software as far as I am aware. Review Source PK Pam K. Principal Account Clerk Used the software for: ### "One of the best decisions we have made! Wish we had made it sooner!" March 15, 2016 5.0 I work for a small municipal water utility with about 1700 accounts. After having used an older billing system, with very high maintenance fees, for 15 years it was time to make a change. I did my homework and recommended to the Board the change to CUSI. I could not be happier that they agreed. The conversion process was painless. This was due to solid preparation and CUSI's own Steve Romine, who led the project. Besides the very knowledgeable staff that did the conversion CUSI has very capable, patient and pleasant people on the customer service and tech side. I have made calls for assistance and they made it a breeze. In 9 months I have called 2 times and the issue was resolved immediately. Another important thing to mention regarding their help line is that if you have another person waiting with you, perhaps an IT person that you are paying, CUSI will move you to the front of the queue so that the person you have waiting is not waiting long and you are not paying more than you have to. Sounds like a small thing but it's that understanding of their customers that impresses me. The cost of this software is very reasonable, more than reasonable I think when you consider the ease of use and what it is capable of. I would urge anyone considering new billing software to look at CUSI. I not only looked at it I went out and visited other municipalities and spoke to the people that use it. Every single one was on board with this software for the same reasons I have stated above. We will be implementing the web portal and web payments in the 2nd quarter and I am looking forward to doing that. I have every confidence that it will go smoothly. Review Source TS Tanya S. Sec/Tres Utilities Used the software for: 2+ years ### "Best company ever!" December 9, 2016 5.0 I have been at NDWS for 20 years and CUSI was the billing system when I started. I had no training from the person before me and I was the only one in the office at that time. So needless to say I was on the phone with them a lot back then. Over the years CUSI has done nothing but gotten better and better. I am thankful that I have gotten to grow with such awesome people that are willing to stay on the phone with you for as long as it takes to get things right. Would not want them to change a thing! Thanksfor everything CUSI! Review Source RM Raelene M. Manager Used the software for: ### "IF IT AIN'T BROKE, DON'T FIX IT!!!" March 2, 2010 5.0 We highly recommend CUSI to any utility company looking to streamline their billing system. Pros Our water district is eleven years young. After demonstrations from two other software providers, it was clear that CUSI was the group to go with! In the early days of implementation, customer and service/account set up, we were put at ease and led through the various functions of the software by a very friendly and competent technical support staff. We remember fondly Marvin, Jonathan, Jennifer and especially Lori, (the real-live receptionist) who recognized my voice before I could even say what company I was with. The CUSI tech support has always been courteous and exceptional while showing a good sense of humor by entertaining my somewhat quirky sense of humor. We have been approached by software companies wanting to lure us away from our happy home with CUSI but there has never been a reason to even read their literature. As the saying goes, "If it ain't broke, don fix it!" Cons We really have had no bad experience with the software or the tech support group. Although that "date sensitive" thing was hard to accept in the beginning! Review Source MM Michele M. Utility Billing Specialist Used the software for: ### "Exceptional CUSI Staff" November 18, 2013 4.0 We have been using UMS for the last 5 years. We struggled a little at first, but the staff at CUSI have and continues to be the best for explaining, trouble shooting, fixing, and helping with any circumstance that we experience. I have never encountered a more friendlier bunch of people than the technical help staff at CUSI. The actual UMS billing software is farely user friendly; some people do however have some difficulties interpreting the billing history page. Other areas of confusion for our customers and staff is explaing the statement layout with previous balance and how adjustments calculate into the new charge total. There are some reports we would like to see some inhancements on such as pulling a certain date range to see how many AMR meters vs Manual Meters we have and to pull a date range to see exactly how many new meters were installed. Training closer to our location or web seminars would be awesome too. We are looking forward to upgrading to 4.0 and continue our working relationship with CUSI/UMS. UMS has its good points and bad points as any product does, but what makes this product outstanding is again, the staff. I have learned so much and became so much clearer on certain situations just by talking to the technical staff at CUSI. KUDO's to Angie, Stephanie, Jennifer, and Rodney for your exceptional customer service. I look forward to the future with each one of you. Review Source KW Karen W. Treasurer Used the software for: ### "CBSW Water Billing Software" December 3, 2013 5.0 Pros: Great product, lots of nice features, software is mostly intuitive - meaning it is easy to use. Many types of standard reports: meter, billing, and financial. Reports that are easy to read and use - therefore functional. This company offers: customized bills, customized letters to customers - this software is accommodating. I have worked with four other water billing software companies - and this is by far the best I have used. Implementation manager was great to work with. The owner of the company extremely accommodating with some of our special needs. Cons: This is a minor negative and possibly a personal issue for me - I am not a fan of having to set meeting times with the implementation manager to get questions answered. This was during implementation - not once you are live with the product. It seems that implementation managers may be stretched a little thin. Overall: Extremely happy with the product. My implementation manager went above and beyond to help during the implementation phase of converting to this product. I would like to see the board of trustees at my second job purchase this product. It is that good - and it is that easy to use. Review Source Response from Continental Utility Solutions December 4, 2013 CBSW plus Karen's attention to detail equals a great success! We appreciate you taking advantage of so many of the features CBSW offers! CK Carolyn K. Office Manager Used the software for: ### "Absolutely the best!" December 13, 2012 5.0 I was never dissatisfied with CUSI in any way. They simply are the best and the easiest to work with throughout the entire process and they are still there for me. You can't go wrong working with the integrity of this company. Pros I looked at 3 different software companies before deciding on CUSI and I couldn't be more satisfied with this software. It is easy to use and meets all of our needs. One of my deciding factors was the CUSI staff from Sales to Implementation to Tech Support. Rich, Steve, and the Tech support team are always there for me and have never not had an answer to my questions. They are so professional and always offered several different solutions that I could choose to fit my needs. We went through the implementation and then two months later we went to digital meters and they were there for me through every step. This is quality software backed by the integrity of an awesome staff. If you get a chance to work with the staff at CUSI, don't hesitate. Cons There are no cons that I can think of. Review Source AD Amy D. Used the software for: ### "Extremely Satisfied" October 4, 2016 5.0 I've been using CBSW for approximately 9 years. The program is user-friendly and has numbered step by step instructions for most processes such as billing, late fees, collections, and disconnections, etc. Expansion modules allow for numerous options like automatic recurring payments and a fully intergrated real-time website. A few features I've found most useful are the customizability of the program to fit our needs, the work orders that sync with our Outlook calendar, and the ability to create custom reports. Customer support is knowledgeable and typically quick with response times; they also recently launched a "Live Chat" option to rapidly assist with simple questions or issues. I've found the company is open to user suggestions for software updates; they have a website for submissions. And I know first-hand that the suggestions are taken and used as they have added few of my recommendations. During my time using the program, the only thing negative would be that sometimes, after a software update, we run into a few "bugs" that require additional updates. However, when this has occurred customer support typically works with their software development for a "fix" which is implemented within a few hours. Review Source JW JUDY W. BILLING CLERK Used the software for: ### "billing clerk" February 16, 2010 5.0 I recommend this program to any utilities business - although we are a small community, I feel that this program can handle much more than we use it for. Pros This program is such a great improvement over our previous program. There are not enough good words to say. The great customer support is there from day one, they will walk you through EACH and EVERY step to get you started, then if you should need continued help, they are just a quick call away. But it doesn't stop there - Customer support will call you every week over the first couple of monthes just to see if you have questions or problems they can walk you through. This program has made a huge difference in the way we process our billing. It is very easy to use and has so many functions that you truely do not have to do anything - the program does it all for you. The reports that this program can generate is amazing, I have yet to find something that I couldn't make into a report. Cons At this time I can not think of anything. Review Source MR MaryLou R. City Clerk Used the software for: ### "A great program with great tech support" March 3, 2010 5.0 Great. I looked at several programs before I decided on this one and I have not regretted this choice. Pros I set up the program while undergoing radiation treatment for breast cancer. The tech support was so great. They made the set up easy and had so much patience with me during my training. Caring, very informed tech support staff that take the time to be sure all the questions are answered and in a very timely fashion. So many reports available already but they can set up special reports to fit your needs. Cons After all this time in use, I can not think of any cons to this program and the staff. I wish more companies would trade their tech support to be like CUSI tech supporters-there when you need them and they never make you feel that you are a bother to them. They look at a problem as a chance to work with you to resolve the issue. Review Source TN Tara N. Accounting & Records Clerk Used the software for: ### "CBSW through CUSI: Consistently meeting our needs" November 20, 2013 5.0 We have loved our experience with CUSI over the last 11 years since deciding to purchase CBSW. They are able to fix problems remotely, and are always very helpful on the phone in diagnosing any issues we run in to. The only drawback is that when you have an issue, you call them to request a call-back. I understand that this is a method that works best for many software support centers. However, sometimes when the question or issue is small/quick, it feels odd to be waiting a couple of hours for a fix. Other than that, we really have been very satisfied with our product. Each of the updates that are provided give helpful shortcuts, without taking away shortcuts or options that we are used to. This ensures that each update transition is smooth and painless. The software integrates well with our other utility equipment, and is compatible with our internal computer network. We look forward to working with Continental for many more years! Review Source JB Janet B. Utility Billing Manager Used the software for: ### "CBSW IS THE BEST SOFTWARE ON THE MARKET FOR SMALL TO MEDIUM UTILITY COMPANIES" December 23, 2013 5.0 Our utility billing program began June 1, 2007. CBSW was the software chosen for this new project and has proven to be absolutely the perfect choice. The software has done an excellect job of fulfilling our needs during the past six and a half years and I'm sure will continue to do so in the future. I consider the most impressive feature of CBSW to be the constant work of the development team to improve the software to meet the ever changing needs of all CBSW users. The customer service technicians are patient, well trained and always ready and willing to go the extra mile to assist with any questions or concern I've had. They are also very gracious when fixing MY ERRORS which occaisionally prove to be a learning experience for both of us. I have and will continue to recommend CUSI and the CBSW product to anyone looking to update their billing software and for new utility billing projects. Review Source HWK Holly W. K. Special Projects Used the software for: ### "The answer to Utility Billing Software!" October 16, 2013 5.0 Pros: It's the total "wish list" with all of the bells and whistles. Everything I was searching for in billing software, I found with CUSI. Their UMS product is the most advanced software I found while searching for a year and a half, doing demo after demo and visiting other utility companies. I love the fact that they listen to their clients needs and strive to stay ahead, while delivering the whole time. Cons: So far there are none. Overall: I couldn't be more satisfied and I'm looking forward to the future to see where they take us. Review Source Response from Continental Utility Solutions December 4, 2013 The only reason our software is so advanced is BECAUSE we listen to our users - and they tell us exactly what they want and don't want. We really appreciate your feedback and look forward to working with you all for many, many years! - Nathan Gastineau, Director of Southern Sales SW Sherri W. Office Manager Used the software for: ### "Love it!" November 19, 2013 5.0 We upgraded in 2007 from an old Unix system to CBSW and couldn't be happier! The implementation team walked us through every step of the change over and were always there to answer any questions we had. We were a little overwhelmed at the amount of automation this software brought to our office. Work orders, normally filled out by hand, are just a click away. Customer paperwork, normally filling many cabinets, are now scanned in and attached to the customers account! We even have a website with a CBSW payment portal! Team CUSI rocks! Review Source Response from Continental Utility Solutions December 4, 2013 Sherri, thank you for the review. Dade County has been an active customer for several years and we really appreciate your feedback and comments. Thank you for being such a great customer. - Nathan Gastineau, Director of Southern Sales MD Megan D. City Clerk Used the software for: ### "CUSI" November 18, 2013 4.0 The system has saved me a tremendous amount of time in my job - before we started using it, I was writing out 300+ water bills by hand each month which took me about 2days straight. Now it takes me about 30min start to finish to print and send all the bills. I also love that we can look up customers so easily (as opposed to flipping through 7 leger books trying to find a persons account). The customer service is great, very friendly (the person I worked w/ was awesome, anyway). My only complaint is that the software itself times out and takes a couple minutes to wake back up and there are some glitches (that could very well be from the user (me) and not the software. All in all, it's been a great time saver and has helped streamline things in our little town. Review Source DB Dotty B. Billing Specialist Used the software for: ### "Webportal- recently installed" March 15, 2016 4.0 CUSI is so user friendly that making a change is easy and stress free. We recently implemented the Webportal option and our customers love it. We are only open three days a week which can be frustrating for a customer when they want to know if we received a payment or compare their water usage. Now, once they register their account online they can view account history 24/7, pay their bill online and opt for going paperless. I love the expertise and customer service of their tech. support team. I always receive a call back in a short amount of time and they quickly answer my questions. If I need to implement a change they use the remote connect so I can see how it's done which is why it's so user friendly. I would highly recommend this software. Review Source HK Holly K. Special Projects Used the software for: ### "The answer for Utility Biliing Software!" October 16, 2013 5.0 It's the whole "wish list" containing all of the bells and whistles. Everything I was searching for in utility billing software, I found at CUSI. Their UMS product was the most advanced billing software I discovered while visiting other utility companies and doing demo after demo, for a time span of a year and a half. I love the fact that they listen to their clients needs and that they strive to stay ahead, while delivering the whole time. Review Source Response from Continental Utility Solutions December 4, 2013 The only reason our software is so advanced is BECAUSE we listen to our users - and they tell us exactly what they want and don't want. We really appreciate your feedback and look forward to working with you all for many, many years! - Nathan Gastineau, Director of Southern Sales EB Emilie B. Billing Supervisor Used the software for: ### "UMS Review" November 18, 2013 3.0 Since we are using an older version of UMS, most of our issues may be remedied with our upgrade that is set to take place soon. The program, for the most part, does what we need it to do, but I'm sure there are more capabilities than we are aware of. CUSI's support team does an ok job with addressing our issues, but there are times when we have to send a follow up email when something is time sensitive. Their response time has gotten much better in the past few months, however. I do see that a lot of the issues we are having are upgrade/enhancement topics so I praise them for that! We are hopeful that we are able to continue to grow with CUSI as our relationship is a learning experience for the both of us. Review Source MR MaryLou R. City Clerk Used the software for: ### "Great Tech Support" November 18, 2013 5.0 I love the ease of using the CUSI utility billing and the fact that the reports that I need are available. Whenever we call with a question, we have received prompt return calls and the tech staff take the time to explain what happened and if it is something that we can correct on our end, they will walk us thru' the steps. Usually when someone gets you as a customer, they don't care to be there to support you any longer but CUSI continues to give great tech support and training sessions for additional learning opportunity. Review Source Response from Continental Utility Solutions December 4, 2013 You are a very special customer and we appreciate that you have taken advantage of so many of the opportunities for additional learning that we offer! JD Judy D. Finance Director Used the software for: ### "Finance director" October 16, 2013 4.0 Pros- UMS.net has a great deal of data available for reporting purposes. The application has been made to load much faster than in the past. The staff has typically always been very helpful and dedicated to good service. Cons- new version installation has been an issue in the past. Many times, the time commitment to new version installation is prohibitive. The deletion of functionality without prior notification has happened as well. Overall - overall UMS.net is a good product and it is clear that the CUSI staff is dedicated to providing enhancements that will help make the end user's duties more efficient and easier to perform. Review Source MH MOLLY H. CSR/BILLING CLERK Used the software for: ### "USE OF PROGRAM" December 4, 2013 3.0 THE PROGRAM HAS A LOT OF SCREEN THAT YOU HAVE TO GO THROUGH TO COMPLETE CERTAIN WORK PROGRAMS AND IF YOU MAKE A MISTAKE THERE'S NO WAY TO CHANGE SOME OF THEM I FEEL THAT THE ACTUAL COMPANY DOESN'T HAVE ENOUGH CONTROL OF WHAT NEEDS TO BE CHANGED IN CASE OF AN INCORRECT ENTRY. SOMETIMES IT TAKES THE CUSTOMER SERVICE TOO LONG TO RETURN OUR CALLS AND YOU HAVE TO CALL THEM BACK AND THAT PUTS YOU ON HOLD AND WHAT YOU ARE TRYING TO COMPLETE ON YOUR JOB. THE CUSTOMER SERVICE IS VERY PROFESSIONAL AND ALWAYS SEEM TO HELP GET THE PROBLEMS SOLVED. BUT SOMETIMES IT SO SMALL THAT IF WE HAD THE ACCESS TO CHANGE WHAT NEED TO BE CHANGED THAT WOULD BE TIME SAVED. Review Source SG Shavyonne G. Billing Clerk Used the software for: ### "CUSI Review" December 4, 2013 4.0 My overall experience with CUSI has been a good one. The customer service is awesome. They are always nice, friendly, and willing to help. The biggest complaint that I've heard from the other staff was that the system didn't communicate with the other system such as payroll & and quick books, other than that it gets the job done and does what I need it to do. Review Source Response from Continental Utility Solutions December 4, 2013 Thank you for the comments Shavyonne. I'll reach out to you or Rachel soon about our Accounting Interface Module to see if it is something that you might find useful. I'm glad that our customer service team has been meeting your needs! - Nathan Gastineau, Director of Southern Sales CH Connie H. Administrative Assistant Used the software for: ### "Great Product with Great Customer Service" November 18, 2013 5.0 Great Utility Billing Software. All you will ever want for utility billing is included in this product. Will grow as your utility grows. The customer service we receive is excellent! Always a quick response to any question and a willingness to deliver whatever we need. Would highly recommend to anyone looking to upgrade their system. Review Source Response from Continental Utility Solutions December 4, 2013 Thank you for the wonderful review Connie. I'm glad that CUSI is meeting Pelham's needs so well. We will continue to strive to develop the latest software for you to keep you on the cutting edge. Thank you for being our customer! - Nathan Gastineau, Director of Southern Sales ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.