# Greater Giving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greater Giving the right Nonprofit solution for you? Explore 97 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127257/Event-Software/reviews --- Greater Giving 4.4 (97) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Greater Giving Ease of use 3.9 Customer Service 4.6 ## Pros and Cons in Reviews GD Gina D Admin Assistant - Event CoordinatorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The customer support I've received. Whenever I have called customer support they are able to help me fix whatever issue I am calling them about.“ April 9, 2025 RC Rebecca C Administrative AssistantHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “One of the only things I "dislike" about Greater Giving is about the website details.“ August 14, 2025 SP Stephanie P Special Event ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support was useful when we needed help and there is an option to pay to have someone on site who can do a lot of the day-of work for you \*\*for an additional cost“ June 14, 2024 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Have seen far less participation as a result.“ August 14, 2025 DN Doug N Co Founder and TreasurerNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Also on our event weekend we get the extra support we need.“ October 14, 2025 CS Claire S Event organizerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The page formats are really outdated looking.“ June 26, 2024 ED Elizabeth D Business ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc).“ March 12, 2024 SP Stephanie P Special Event ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It is also expensive when compared with competitors.“ June 14, 2024 ## Showing most helpful reviews Showing 1-25 of 97 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madi S. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Greater Giving" October 9, 2018 4.0 Overall great. There are occasional glitches but their customer support team is outstanding. Pros The auction and check in portion of the software are the most valuable. Allowing early and self check in for participants at events is fantastic and helpful. Cons This does not link to any of our other databases and we have to enter all information without any transfers Review Source KF Kim F. Program and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Experience - Excellent Reporting Capability" August 14, 2025 5.0 As a newbie, I was paired with a wonderful consultant that walked me through setting my event up. System is very intuitive but appreciated the best practices intro. Also I have used customer service a number of times and they are easy to access, always helpful and can quickly answer my questions. Also had a great experience with our sales rep. Pros I have used our CRM system for the past seven years to manage our big event ticket sales and a separate company to manage our night of event (200 people). Using Greater Giving this year centralized everything and the system was so much more dynamic. One of the things I liked most was the incredible variety of reports you could generate before the event, for the event and afterwards. It was also great for generating receipts and invoices. Cons I have only one real complaint. I am used to being able to default to charging for credit card processing fees (giving the user the option to easily opt out). Greater Giving only allows you to let the user Opt In. Have seen far less participation as a result. I wish it was different but not a huge issue. Alternatives considered [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) Reason for choosing Greater Giving Service, Pricing, Sales Rep, Demo, history & rep Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Recommendation for an auction event company, they required we use either MaxGiving or Greater Giving Review Source Response from Global Payments August 19, 2025 Thank you for sharing your experience! We're so glad Greater Giving helped streamline your event and that our team could support you along the way. We will also be sure to pass along your feedback about processing fees. Thanks again! SP Stephanie P. Special Event Chair Non-Profit Organization Management Used the software for: 1-2 years ### "Hard to use and expensive for nonprofits" June 14, 2024 3.0 If you can afford GG and the additional assistance, it can be worth it, but for small nonprofits I would not recommend. Pros Customer support was useful when we needed help and there is an option to pay to have someone on site who can do a lot of the day-of work for you \*\*for an additional cost Cons GG is difficult to use and not very intuitive. It is also expensive when compared with competitors. Reason for choosing Greater Giving At the time, it was less expensive than alternatives, but better options have come along since then. Review Source Response from Global Payments July 16, 2024 Thank you for your feedback about our software. We release updates regularly to improve our products and making them more easy-to-use and intuitive is a high priority. We are glad to hear you are utilizing our wonderful client services team! We strive to price our products and services to be affordable for all sizes of nonprofits and schools, while providing live support for every aspect of your event, including 24/7 free event support. AN Ashton N. PR and Communications Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Option Around!" April 8, 2025 5.0 Overall, it's been great! We are very happy with them. Pros I love how user-friendly it is! There's a section for each feature I need, and there are lots of options if I need something specific for my event. Cons Sometimes there are TOO MANY options, or there are very strict rules I have to follow, or a lot of things get messed up. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Greater Giving Greater Giving had a better price point and features we were wanting. Review Source DN Doug N. Co Founder and Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Greater Giving software is excellent to run your non profit" October 14, 2025 5.0 Excellent software, and great support from the helpdesk, who each time I speak to them they teach me something new I can use to make our event better. Pros The Software and the excellent support we get form the helpdesk. Also on our event weekend we get the extra support we need. Cons A few enhancements we need, reports, just found out where we can log these requests, which i great to know Review Source RC Rebecca C. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Greater Giving review" August 14, 2025 5.0 Pros Very easy to use and helpful staff when needed. Every time I needed help answering a question or figuring out a best practice, I always got everything answered completely. Cons One of the only things I "dislike" about Greater Giving is about the website details. It is just not very user-friendly changing some aspects of your published website, but otherwise there are not really any complaints. Review Source Response from Global Payments August 19, 2025 We are glad to hear our team has been helpful whenever you needed support. Thank you for the feedback on the website, we will keep working to make it easier to use. Thanks again! LM Laura M. CEO Philanthropy Used the software for: 1-2 years ### "Greater Giving Review" January 10, 2018 4.0 This is an amazing software and the more you utilize it the better it is. You can easily just use it on a surface level but the more you use more you will enjoy the software. It does take training and work to input information but once you get a hang of it will help your event run smoothly. Pros Greater Giving is an excellent software that assists with all of your event planning needs: tracking, invitations, silent auction, etc. If you are hosting a large silent auction this software is the best bang for your buck. The great thing about this sofware is that it also stores all your previous information as far as guest list, attendees, those who have made purchases of from your silent auction and safely stores personal information. Cons One hiccup we have encountered with the software is that it can only be tied to one bank account that we have found. Our organization uses seperate bank accounts for different events and have a few different facets of our organization so different programs need to stay in their own field. This slightly complicates our accounting but the reports for each event make this an easy obsticle to move past. Review Source GD Gina D. Admin Assistant - Event Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Greater Giving is Good" April 9, 2025 5.0 We are happy with our overall experience. We have been a client for over 10 years. Pros The customer support I've received. Whenever I have called customer support they are able to help me fix whatever issue I am calling them about. Cons Building a event is somewhat clunky and not very intuitive. Review Source EJ Elyse J. Marketing Coord. Non-Profit Organization Management Used the software for: 1-2 years ### "User friendly platform - great for silent auction and events." August 21, 2025 5.0 Customer service has been really excellent every time I've reached out on the chat with questions for help. Pros Greater Giving makes event management very user friendly. We've use it for multiple golf tournaments, galas and silent auctions. Cons Wish it would auto charge after a silent auction closes (maybe it does and I just don't know about the setting). Review Source CH Cathy H. Administrative Assistant Individual & Family Services Used the software for: 1-2 years ### "Great product with excellent customer support" April 8, 2025 5.0 I am very satisfied with Greater Giving. It provides easy to learn and use products for a variety of events. Pros Greater Giving has excellent training materials for someone new to the product. They made it easy to set up a new project even for a beginner. And the customer support is great! Cons We use a less know CRM so when I export a report it has to be tweaked in order to make it compatible for an import. Review Source CH Carey H. Fundraising Coordinator Education Management Used the software for: 2+ years ### "Review of Greater Giving Software" April 6, 2023 5.0 This software has allowed us to take our annual auction to the next level and it has allowed us to grow our bidder pool to include people who aren't able to attend the live event. It has helped increase our profits. Pros I like how easy the software is to use and our guests find it easy as well. The customer support is wonderful. Cons I am not a fan of how the image downloading is set up. We shouldn't have to do so much to configure our images to fit. I also would like to see a feature added that would save time when entering packages. I would like to have the option to enter in an item number when adding items to packages, not just words. When you have multiple people getting packages ready, not everyone uses the same wording and it is putsy and annoying to have to go out of Packages and into Items to find what I'm looking for if I don't use the same words that someone else used to identify an item. If you are going to have us assign numbers, maximize that. Elsewhere in the software, you have the capability to look up package numbers and item numbers. Review Source ED Elizabeth D. Business Manager Religious Institutions Used the software for: 2+ years ### "Easy to use and awesome system!" March 12, 2024 5.0 Our overall experience has been wonderful. Pros Greater Giving is pretty great. We have used it for a large annual fundraising event for several years. It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc). My favorite part is that volunteers who work the event are able to be trained in less than five minutes to check in attendees, enter sale, and check out attendees. Extremely user friendly. Cons There is a cost, but there would be a cost with any system used to accept credit cards. The added benefit of using Greater Giving to run the event has allowed us to grow our fundraiser, and this year we set a record for the event, in terms of number of attendees as well as funds raised. Review Source TB Tammany B. Director of Special Events Health, Wellness and Fitness Used the software for: 2+ years ### "Keeping my life sane! " October 18, 2016 5.0 Using the Greater Giving Software has allowed me to really be in control of the data and the ROI of my events. The software is very easy to use and set up. It has tremendous functionality and flexibility to engage multiple users. We look so professional at our events at check in and check out and guests love it. I have been using the product for three years and have hosted 10 different events through the software. Mobile bidding is beyond amazing! It has transformed our event and put the fun back in the cocktail hour because we are able to open up the bidding the day before the event to allow guests to browse and start the bidding process in the comfort of their own home or coffee shop. The reports have been invaluable to use with new committee members year after year to really hone in on the auction items that sell the best. The database makes connecting with the audience easy, year after year. One of the most important areas is the upper management. They actually listen to the clients and work to make needed changes to the product to be the most customer friendly product out there. The concern upper management has for the end consumer shows in the call center support. Their customer service staff is always available to answer questions and help guide me through anything I am doing or stuck on. This is great product that is just getting better each year! Pros The database features and fields, mobile bidding and ease of email campaigns. Cons Some of the fields could be located on different pages to make the work flow more integrated Review Source RK Ron K. Used the software for: ### "Greater Giving: Great software for event management" October 18, 2016 4.0 We use Greater Giving to manage our Marquee events (galas, golf, wine tasting, etc.) - events that usually have an auction component and the staff, volunteers and constituents love it. I've personally used Greater Giving software for the past eight years and have never worked with a software vendor that is more in tune with their customer's wants and needs. They actually ASK for ways they can improve the product and LISTEN! I've seen our suggestions appear in product updates repeatedly over the years and they never stop trying to improve their product. We began using their mobile bidding service over the past couple of years and the staff and patrons love it. Their Go Time event night software is so easy to use I barely have to train volunteers on event night - the software just walks them through the check-in/registration process and makes check out at the end of the night a breeze. As previous reviews mentioned, their website and reporting areas are a little more cumbersome to use, but I know that they are working on that too - we've already seen some great advances in reporting with the latest software release. Greater Giving software and event support is outstanding - they are only a phone call away anytime, but most importantly on the day of your event and a LIVE person answers the phone who knows the product and can fix your issues and get you back on track in no time! They are fantastic. I would highly recommend Greater Giving to any non- profit interested in experiencing a great event management tool. This is one fantastic organization! Pros Ease of use, outstanding customer support, mobile bidding option/component, auctioneer features for a professional live auction, leader boards, smooth check-in/check-out event process, ability to e-mail receipt to patrons at check out, volunteers absolutely love it! Patrons are very impressed at the flow of the event when we move the event management to Greater Giving. Cons Reporting is confusing and needs work and they need to make improvements in the backend website creation process but we are able to get the information out of the system that we need and we have great looking, easy to use websites. Review Source HE Holly E. Administrative Assistant/Development/Admissions Education Management Used the software for: 2+ years ### "Great Software for more than just Auctions" July 17, 2023 5.0 Overall, it has been a very positive 10+ years working with Greater Giving. As the years have gone by it has become more and more value added. Pros I love the capability to produce websites where tickets can be purchased and it can be used for so many different platform. We use it for T-Shirt Sales in the summer, Golf Tournament in the Fall, Donation Tracking, and for our major Fundraising Auction yearly in the spring. Cons There are some Day of Auction Glitches, like logging people out of the system and screens freezing during bidding. Review Source JL Jenny L. Treasurer Events Services Used the software for: 2+ years ### "Essential Tool for Fundraising" March 13, 2024 5.0 Pros We have used Greater Giving for years while fundraising for our private elementary school. Having the consistency & info between the years is really helpful as the volunteers change each year. The available tutorials make it easy to search for whatever topic you need to learn and anytime we've had to call customer service they have been prompt and friendly in their response. Cons The cost of setup and annually can be a bit high but doesn't outweigh all the benefits. Review Source JS Judi S. Finance Assistant Music Used the software for: 6-12 months ### "Great for Online Auction Fundraising" March 15, 2024 5.0 Helpful improvements are made and functionality is added on a regular basis. Easy to use and reasonably priced. Pros I would highly recommend Greater Giving. It is a great event management tool for any non- profit fundraising events. Cons Website updates can take a while to learn. Review Source SH Susan H. Manager of Philanthropy Health, Wellness and Fitness Used the software for: 2+ years ### "Grateful for Greater Giving" July 19, 2023 5.0 Pros I appreciate all the features offered by Greater Giving for managing our fundraising events. It’s user friendly and makes my job easier. I have used it at a small non-profit and large organization, it works well for all sizes of events too. Cons The fee structure can feel expensive on smaller events. Review Source RL Rebecca L. Admin Assistant Education Management Used the software for: 1-2 years ### "Not a great fit " March 25, 2021 3.0 Pros I do like that you can view multiple records by clicking next, rather than going back to the list and selecting a new one. Cons It really didn't provide many tools except keeping records of items. It didn't generate bid sheets, online bidding options, or financial reports. I'm glad I switched to ReadySetAuction this year. Review Source Response from Global Payments April 26, 2021 Thank you for your feedback, which is very helpful to us as we continue to develop and improve our products. Greater Giving Event Software does offer multiple types of bid sheets (printed and online), Online Bidding functionality, and dozens of customizable financial reports. These features are widely supported through our free training and support channels via phone, email, chat, and on-demand. If you utilize Greater Giving in the future, we hope that you will take advantage of these features and our excellent customer support. RK Renee K. COO Religious Institutions Used the software for: 2+ years ### "Ease if use good value for your money." July 16, 2023 5.0 Awesome Pros Easy to use and it is a good value for your money. Cons I have not found a con yet working with this product. Reason for choosing Greater Giving Recomeded by someone that used it Review Source HS Heather S. Senior Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Like it for Galas" December 6, 2019 4.0 Greater Giving really helped us to track our auction donations and number them, to track our bidders and assign them a number for bidding for Fund the Need and kept everything in one easy place for reporting. We were then able to export the data into our donor software. It simplified our process for the auction, quite simply. Pros We have used this software for our gala for many years. I inherited it and began using it and found the transition to be pretty smooth. I really like it for assigning bidders to tables and to individuals and for tracking auction donations and values. Cons My least favorite thing was the lack of online bidding software but I believe they now have that too. We are not doing our gala anymore so we were unable to try that feature. Review Source KC Kiki C. Director of Special Events Hospital & Health Care Used the software for: Less than 6 months ### "After extensive research very happy" October 23, 2015 4.0 Pros Greater Giving is an evolving company and continues to improve their product. It is extensive having many features, reports and different ways of going about getting things done. They are PCI compliant which takes away worry about security and adds value to your overall event. Whether you are a small shop or large, any nonprofit can use it with a little bit of training, some practice and time. It is cost effective and adds value to our events. It is amazing that anyone from volunteer to staff can reach out to tech support. I like that it is web based and that you can have multiple events simultaneously. Also the capability to have different permissions for each user including multiple account admin helps s multi department development team like ours. Relatively speaking the mobile bidding works easily. Cons The "join me"feature is still new and we haven't been able to master it's use yet. The website capability is great but requires a little extra training. However the tech support is excellent with an almost 12 hour a day call hour. If the tech can't answer the question they get back to you. Most often though they will walk you through a step. Review Source ES Emily S. president Used the software for: ### "Fantastic Service and Great Product" February 8, 2015 4.0 We have been using Greater Giving for our Parents' Club fundraising software for since 2011. I personally began using the software in 2012 and have grown very fond of the product. Every year I talk with customer service and say I wish the software could do "xyz" and they say "that is in the works". The next year I see the improvements. My biggest complaint is the software takes some time to learn. We are a volunteer organization and it can be difficult to have people learn the software in the time frame needed. That being said, those of us who are actively involved are very knowledgeable and impressed with the many features the software offers. I believe a permanent, year round organization would quickly get immersed in the software and use it to the fullest intent. I am impressed with all the reporting and appreciated the many ways you can filter the data and export the data. The ease of being able to pull donors, donations and sponsors from one event to the next has been a huge benefit for us and eliminated many hours of work. In reality, I do not feel the software could be easier I just believe we are in a difficult position because of ever changing volunteers. Review Source LB Lisa B. Marketing Coordinator Education Management Used the software for: Less than 6 months ### "Great tool for fundraising!" March 13, 2024 5.0 Pros The help videos are an amazing tool if you get stuck trying to set things up. The online auction turned out wonderfully. The buyers had so much fun! Cons It took a little bit to figure out how to set everything up. I suggest watching the help videos first! Review Source CC Callie C. Communications Coordinator Non-Profit Organization Management Used the software for: 1-2 years ### "Greater Giving is good!" November 20, 2021 4.0 Pros We like the ability to change things easily. Cons I would say that it's hard to figure out, and there should be more capabilities for such an expensive program. Review Source Talk to a Capterra advisor for free and get results within 15 minutes.