# Greater Giving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greater Giving the right Nonprofit CRM solution for you? Explore 98 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127257/Event-Software/reviews --- Greater Giving 4.4 (98) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated March 6th, 2026 # Reviews of Greater Giving Ease of use 3.9 Customer Service 4.6 ## Pros and Cons in Reviews SP Stephanie P Special Event ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “Customer support was useful when we needed help and there is an option to pay to have someone on site who can do a lot of the day-of work for you \*\*for an additional cost“ June 14, 2024 RC Rebecca C Administrative AssistantHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “One of the only things I "dislike" about Greater Giving is about the website details.“ August 14, 2025 ED Elizabeth D Business ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc).“ March 12, 2024 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Have seen far less participation as a result.“ August 14, 2025 EM Elizabeth M Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Their credit card swiper machines are excellent for check in and to square donations and purchases after the event without making supporters check out at the end of the event.“ February 2, 2024 CS Claire S Event organizerNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 6-12 months. “The page formats are really outdated looking.“ June 26, 2024 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Using Greater Giving this year centralized everything and the system was so much more dynamic.“ August 14, 2025 SP Stephanie P Special Event ChairNon-Profit Organization Management, 2 - 10 employeesUsed the software for: 1-2 years. “It is also expensive when compared with competitors.“ June 14, 2024 ## Showing most helpful reviews Showing 1-25 of 98 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Madi S. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Greater Giving" October 9, 2018 4.0 Overall great. There are occasional glitches but their customer support team is outstanding. Pros The auction and check in portion of the software are the most valuable. Allowing early and self check in for participants at events is fantastic and helpful. Cons This does not link to any of our other databases and we have to enter all information without any transfers Review Source KF Kim F. Program and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Experience - Excellent Reporting Capability" August 14, 2025 5.0 As a newbie, I was paired with a wonderful consultant that walked me through setting my event up. System is very intuitive but appreciated the best practices intro. Also I have used customer service a number of times and they are easy to access, always helpful and can quickly answer my questions. Also had a great experience with our sales rep. Pros I have used our CRM system for the past seven years to manage our big event ticket sales and a separate company to manage our night of event (200 people). Using Greater Giving this year centralized everything and the system was so much more dynamic. One of the things I liked most was the incredible variety of reports you could generate before the event, for the event and afterwards. It was also great for generating receipts and invoices. Cons I have only one real complaint. I am used to being able to default to charging for credit card processing fees (giving the user the option to easily opt out). Greater Giving only allows you to let the user Opt In. Have seen far less participation as a result. I wish it was different but not a huge issue. Alternatives considered [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) Reason for choosing Greater Giving Service, Pricing, Sales Rep, Demo, history & rep Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Recommendation for an auction event company, they required we use either MaxGiving or Greater Giving Review Source Response from Global Payments August 19, 2025 Thank you for sharing your experience! We're so glad Greater Giving helped streamline your event and that our team could support you along the way. We will also be sure to pass along your feedback about processing fees. Thanks again! DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: Less than 6 months ### "Greater Giving Review" May 9, 2026 4.0 Pros Event management capabilities were apparent and data reports that can be generated after an event are useful. Cons I don't have too many dislikes about the platform although admittedly my experience with Greater Giving for my role was limited primarily to pulling reports after an event. Review Source Response from Global Payments May 13, 2026 Thank you Daniel! We appreciate the work you do! CS Claire S. Event organizer Non-Profit Organization Management Used the software for: 6-12 months ### "Glitchy, clumsy, not intuitive" June 26, 2024 2.0 Clumsy, glitchy, counter-intuitive program. I work with computer programs all day long, and this one is just wayyyyy too complicated for what it is. And the webpages look like they’re designed for Netscape 98. Shouldn’t be this hard. Pros It is a platform that collects money. But that’s about all that I can say positively about Greater Giving. Their customer service and technical support is helpful, but I shouldn’t have to call them as often as I do. Cons The page formats are really outdated looking. Customization is limited and glitchy. Reports are hard to understand. Everything seems to take 10 steps, when it could be done in 2. Review Source Response from Global Payments July 16, 2024 We're sorry to hear that our software did not meet your expectations and that you encountered some issues with our platform. We appreciate your suggestions for improvement and will work to address the issues you've raised. We release product updates regularly and making our solutions less complicated and more intuitive is a priority. Please don't hesitate to reach out to our customer support team if you'd like to discuss any further concerns or issues. AN Ashton N. PR and Communications Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Option Around!" April 8, 2025 5.0 Overall, it's been great! We are very happy with them. Pros I love how user-friendly it is! There's a section for each feature I need, and there are lots of options if I need something specific for my event. Cons Sometimes there are TOO MANY options, or there are very strict rules I have to follow, or a lot of things get messed up. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Greater Giving Greater Giving had a better price point and features we were wanting. Review Source DN Doug N. Co Founder and Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Greater Giving software is excellent to run your non profit" October 14, 2025 5.0 Excellent software, and great support from the helpdesk, who each time I speak to them they teach me something new I can use to make our event better. Pros The Software and the excellent support we get form the helpdesk. Also on our event weekend we get the extra support we need. Cons A few enhancements we need, reports, just found out where we can log these requests, which i great to know Review Source RC Rebecca C. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Greater Giving review" August 14, 2025 5.0 Pros Very easy to use and helpful staff when needed. Every time I needed help answering a question or figuring out a best practice, I always got everything answered completely. Cons One of the only things I "dislike" about Greater Giving is about the website details. It is just not very user-friendly changing some aspects of your published website, but otherwise there are not really any complaints. Review Source Response from Global Payments August 19, 2025 We are glad to hear our team has been helpful whenever you needed support. Thank you for the feedback on the website, we will keep working to make it easier to use. Thanks again! LM Laura M. CEO Philanthropy Used the software for: 1-2 years ### "Greater Giving Review" January 10, 2018 4.0 This is an amazing software and the more you utilize it the better it is. You can easily just use it on a surface level but the more you use more you will enjoy the software. It does take training and work to input information but once you get a hang of it will help your event run smoothly. Pros Greater Giving is an excellent software that assists with all of your event planning needs: tracking, invitations, silent auction, etc. If you are hosting a large silent auction this software is the best bang for your buck. The great thing about this sofware is that it also stores all your previous information as far as guest list, attendees, those who have made purchases of from your silent auction and safely stores personal information. Cons One hiccup we have encountered with the software is that it can only be tied to one bank account that we have found. Our organization uses seperate bank accounts for different events and have a few different facets of our organization so different programs need to stay in their own field. This slightly complicates our accounting but the reports for each event make this an easy obsticle to move past. Review Source EJ Elyse J. Marketing Coord. Non-Profit Organization Management Used the software for: 1-2 years ### "User friendly platform - great for silent auction and events." August 21, 2025 5.0 Customer service has been really excellent every time I've reached out on the chat with questions for help. Pros Greater Giving makes event management very user friendly. We've use it for multiple golf tournaments, galas and silent auctions. Cons Wish it would auto charge after a silent auction closes (maybe it does and I just don't know about the setting). Review Source GD Gina D. Admin Assistant - Event Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Greater Giving is Good" April 9, 2025 5.0 We are happy with our overall experience. We have been a client for over 10 years. Pros The customer support I've received. Whenever I have called customer support they are able to help me fix whatever issue I am calling them about. Cons Building a event is somewhat clunky and not very intuitive. Review Source CH Carey H. Fundraising Coordinator Education Management Used the software for: 2+ years ### "Review of Greater Giving Software" April 6, 2023 5.0 This software has allowed us to take our annual auction to the next level and it has allowed us to grow our bidder pool to include people who aren't able to attend the live event. It has helped increase our profits. Pros I like how easy the software is to use and our guests find it easy as well. The customer support is wonderful. Cons I am not a fan of how the image downloading is set up. We shouldn't have to do so much to configure our images to fit. I also would like to see a feature added that would save time when entering packages. I would like to have the option to enter in an item number when adding items to packages, not just words. When you have multiple people getting packages ready, not everyone uses the same wording and it is putsy and annoying to have to go out of Packages and into Items to find what I'm looking for if I don't use the same words that someone else used to identify an item. If you are going to have us assign numbers, maximize that. Elsewhere in the software, you have the capability to look up package numbers and item numbers. Review Source ED Elizabeth D. Business Manager Religious Institutions Used the software for: 2+ years ### "Easy to use and awesome system!" March 12, 2024 5.0 Our overall experience has been wonderful. Pros Greater Giving is pretty great. We have used it for a large annual fundraising event for several years. It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc). My favorite part is that volunteers who work the event are able to be trained in less than five minutes to check in attendees, enter sale, and check out attendees. Extremely user friendly. Cons There is a cost, but there would be a cost with any system used to accept credit cards. The added benefit of using Greater Giving to run the event has allowed us to grow our fundraiser, and this year we set a record for the event, in terms of number of attendees as well as funds raised. Review Source AG Anne G. Director of Advancement Education Management Used the software for: 2+ years ### "Nearly always intuitive to use, outstanding customer service for the times that it isn't. " July 14, 2023 5.0 Pros Like many non-profits, we transitioned to an online platform during COVID but are now 'hybrid' with an online silent auction but live in person event. I was not on the team that selected GG for our first COVID/online event, but it was a wise choice. Honestly, I only use it now for the 4-5 months leading up to our annual event so there's always a little bit of time relearning things which have slipped from memory! It can be tricky to remember all of the operational details when you're not using it on a routine basis. As the title of my review says tho, for the times when operations aren't intuitive, customer service is always VERY helpful and gets me back on track in short order. Cons At first I spent loads of time searching online help which I found wasn't very specific, so now I go straight to online support which took care of that problem : ) Review Source SO Sandra O. Auction Consultant Individual & Family Services Used the software for: 2+ years ### "Greater Giving Ranks the Best" July 6, 2023 5.0 I have a great experience with Greater Giving. I am an auction consultant and currently use GG at 5 non-profits and I’m getting ready to add another one. Pros Integration of Greater Giving was very user friendly and met all our needs. Cons The only draw back is when a donor donates more than one of an item for an auction and it will be placed in multiple packages. I have to enter multiple items. You can’t copy and use separately. Review Source GB Gloria B. Development Associate Hospital & Health Care Used the software for: 2+ years ### "Could not do what we do without Greater Giving!" October 18, 2016 5.0 I sourced Greater Giving back in 2010 when we were producing our first Gala. I wanted software that would easily keep track of people and items. The ability to create a website was a bonus! Greater Giving performed like a champ before, during and after the event. I also began using the website capabilities for other events/fundraisers. The sites are pretty easy to set up and maintain. When I have needed more help, customer support is always there. They were really there for me at our second gala when the power went out. We had just finished the silent auction and the guests were seated for dinner and being served when the power went out. We were able to process all the silent auction items as we worked from the software and not the cloud. We decided not to have the live auction or fund a need. Instead, Greater Giving assisted us in creating an online auction and worked with us every step of the way. Their expertise and great products helped to save what could have been a disaster. Hospice East Bay has about 4 events a year where Greater Giving is utilized. As long as I am the Development Associate for this organization, we will be continuing our relationship with Greater Giving! Pros Easy to use. Great customer support. Full reporting capabilities. Easy customization. Cons When the website gets updated and things move around or there are different ways to do them. No manual updates when that happens. Review Source TG Tracy G. Student Teacher Education Management Used the software for: 2+ years ### "Simple Event Software" March 12, 2024 5.0 We have used this company for years and will continue on. Pros Greater Giving made the event process so much easier with transitioning into an online event during Covid. We were still able to host a fundraising event and families could still participate from the comforts on their home. Cons We have not had too many issues with Greater Giving. Review Source BI Barry I. Artist and Audience Services Manager Performing Arts Used the software for: 1-2 years ### "Good, but not for us" July 6, 2022 4.0 It made us realize that we needed another product. I know this sounds harsh but it was not a match, we needed something simpler moving forward. Pros Very detailed in nature, this is great for a larger company that has the capacity to look through everything and be incredibly detailed. There are many features we did not use. Cons Because it was so detailed, I would get frustrated at times. In my brain, having to activate one switch on a completely different page and category was difficult for me to understand. Review Source AB Angie B. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Alzheimer’s Disease Association of Kern County" July 19, 2023 5.0 We have been utilizing Greater Giving for our annual fundraising events. It is easy to operate and allows us to be confident in tracking and managing our sponsors, attendees and funds collected. Pros Text to donate is what our organization utilizes the most. It has been very easy to set up and operate and we are very happy with this feature. The support staff is always helpful and aides in any questions we run into quickly and professionally. Cons There is a little bit of jumping around when setting up a project and some double entry, but that could easily be user error! Review Source NP Nikki P. Marketing and Media Administrator Religious Institutions Used the software for: 2+ years ### "Greater Giving has helped us raise thousands" March 13, 2024 5.0 Pros I love Greater Giving's support team! They are always ready to help, answer questions, and walk through a feature I didn't know about. Cons I don't have anything I don't like about Greater Giving. Perhaps one thing - I wish they would provide image size examples when setting us the website and online bidding page. Review Source AR Allie R. Operations and Finance Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Greater Giving is great for nonprofit fundraising" February 2, 2024 5.0 Pros We use Greater Giving to track our events and it is very convenient. The card readers and system help us keep track of and charge donors immediately. Cons It isn't as intuitive as I would like but still works well. Review Source FJF Falefia Jr F. Development Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Product, Needs better user-friendly management system. " July 18, 2023 5.0 Pros Ability to handle entire event through one site and organizing system. Cons The lack of ability to have guests edit their purchase information and guest list info. Not being able to easily manage guest information and organization. Review Source MP Mark P. Director of Development Education Management Used the software for: 2+ years ### "Satisfied Customer for over 7 years. " October 18, 2016 5.0 We have used the Greater Giving software for our last 7 galas/auctions and each year it continues to improve and make the back-of-house operations easier for our event volunteers. I would highly recommend this software to anyone who is wanting to make operations seamless for both your guest and volunteers. Mobile bidding functions that were incorporated are very popular with our constituents and have raised the overall amount of donations given. Pros Ease of use and customer support. Cons It is a little higher in cost but well worth the expense and ease of mind the night of the event. Review Source CM Cindy M. Website manager Used the software for: ### "Nightmare to use on the backend" May 7, 2015 2.0 I can't wait to get rid of this software. It looks good on paper until you use it. We couldn't make heads or tails of the reports. Designing the website pages were challenging (and I'm a website designer). Not intuitive. Inflexible. Want to had a field? Forget it. Want to add instructions or a different title to a field? Forget it. At the bottom of your website will be an ugly black bar with the Greater Giving logo - and you can't get rid of it. I've ask them to change it from a black bar to transparency or white, no luck. Review Source Response from Global Payments May 11, 2015 Thank you for your very valuable feedback. First off, we are sorry to hear your experience was so incredibly frustrating. Your feedback is helpful to us as we continue to develop and improve our products. We recently hired a new Product Manager and he is very interested in speaking with you further to gain more insight. Secondly, we've been listening to feedback about the reports and the black bar and are already updating those areas for further customization so users do not feel stuck. Overall, thank you for your candidness, and we would like to work with you on accurately collecting your pain points and suggestions to improve our solutions. Jill Boyer Senior Marketing Manager TC Tera C. Director of Operations Primary/Secondary Education Used the software for: 2+ years ### "Greater Giving great customer service" May 9, 2016 5.0 Pros Customer service was incredible. I loved being able to create a fundraising page for each new campaign. Cons I can't say anything negative about this program. Every encounter I had with customer service went above and beyond! Review Source CM Cara M. Used the software for: ### "Too difficult for average volunteers" January 12, 2017 3.0 Greater Giving is very feature-rich. Too feature-rich for my needs, it turns out. We are a small private school and used Greater Giving for 2 years for an annual gala with an auction as well as a Fun Run fundraiser. I liked the flexibility to customize reports and printed materials, but the way it handled auction items was extremely time to consume. You are required to enter each thing as a single item, then create a package. It didn't matter if it really was a package of 2 or 3 items or if it was just one thing - everything had to end up a package. That basically doubled the amount of data entry for me. I found the program far too difficult to use with volunteers - way too much of a learning curve. I did really like the event-night software and found it easy to use, even with the volunteers. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.