--- title: "Greater Giving Reviews 2026. Verified Reviews, Pros & Cons | Capterra" description: "Is Greater Giving the right Fundraising solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice." source_url: "https://www.capterra.com/p/127257/Event-Software/reviews/" page_type: "reviews" language: "en" --- Greater Giving 4.4 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated September 3rd, 2026 # Reviews of Greater Giving Ease of use 3.9 Customer Service 4.7 ## Pros and Cons in Reviews ED Elizabeth D Business ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc).“ March 12, 2024 RC Rebecca C Administrative AssistantHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “One of the only things I "dislike" about Greater Giving is about the website details.“ August 14, 2025 EM Elizabeth M Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Their credit card swiper machines are excellent for check in and to square donations and purchases after the event without making supporters check out at the end of the event.“ February 2, 2024 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Have seen far less participation as a result.“ August 14, 2025 GD Gina D Admin Assistant - Event CoordinatorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The customer support I've received. Whenever I have called customer support they are able to help me fix whatever issue I am calling them about.“ April 9, 2025 EM Elizabeth M Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “They do have tutorials, but several are outdated, so you waste time watching and realize you need to call customer support anyway.“ February 2, 2024 DN Doug N Co Founder and TreasurerNon-Profit Organization Management, Self-employedUsed the software for: 1-2 years. “Also on our event weekend we get the extra support we need.“ October 14, 2025 AM Ann M Executive DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that you can't resize the marquee of donors to make them bigger. “ March 12, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yemisi O. Event Specialist Philanthropy Used the software for: 1-2 years ### "Wish we had Greater Giving sooner!" June 29, 2026 5.0 My overall experience with Greater Giving, their staff and tech support has been phenomenal. The service has been a game changer and is worth its value. Pros Greater Giving is incredibly easy to use and teach. Volunteers pick up on the program quickly, sometimes day of an event and it all around lifts so much stress. Cons I would love to see Greater Giving improve/modernize their registration platform. As easy as it is to use, it could be more visually appealing as the aspects. Review Source KF Kim F. Program and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Experience - Excellent Reporting Capability" August 14, 2025 5.0 As a newbie, I was paired with a wonderful consultant that walked me through setting my event up. System is very intuitive but appreciated the best practices intro. Also I have used customer service a number of times and they are easy to access, always helpful and can quickly answer my questions. Also had a great experience with our sales rep. Pros I have used our CRM system for the past seven years to manage our big event ticket sales and a separate company to manage our night of event (200 people). Using Greater Giving this year centralized everything and the system was so much more dynamic. One of the things I liked most was the incredible variety of reports you could generate before the event, for the event and afterwards. It was also great for generating receipts and invoices. Cons I have only one real complaint. I am used to being able to default to charging for credit card processing fees (giving the user the option to easily opt out). Greater Giving only allows you to let the user Opt In. Have seen far less participation as a result. I wish it was different but not a huge issue. Alternatives considered [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) Reason for choosing Greater Giving Service, Pricing, Sales Rep, Demo, history & rep Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Recommendation for an auction event company, they required we use either MaxGiving or Greater Giving Review Source Response from Global Payments August 19, 2025 Thank you for sharing your experience! We're so glad Greater Giving helped streamline your event and that our team could support you along the way. We will also be sure to pass along your feedback about processing fees. Thanks again! EM Elizabeth M. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Not easy to use, but great customer support!" February 2, 2024 2.0 Overall, the company offers a product that can be very useful, but if you have a small fundraising team who doesn't design websites and have a lot of experience with backend website management, it is not the best unless you use it regularly and invest the time into learning it. Pros Greater Giving offers affordable options for fundraising event software, and makes it easy for event attendees to register and save their credit card information to make check-in process quicker. Their credit card swiper machines are excellent for check in and to square donations and purchases after the event without making supporters check out at the end of the event. Cons The event software is extremely hard to use, and not intuitive unless you have lots of website experience. For one example, if you add a logo for a sponsor to add to the event landing page, it doesn't say that it has to be specific format. A lot of guessing and calls to customer service. They do have tutorials, but several are outdated, so you waste time watching and realize you need to call customer support anyway. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Greater Giving had the option to save credit cards in advance with registration, but in the end the event registration software was too complicated for our needs. Review Source JG Joanne G. Business Relations and operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Excited new user " June 27, 2026 4.0 Staff has been wonderful and patient with our various questions. Helpful & knowledgable with many years of experience specifically on this platform. Pros We’re brand new to Greater Giving and feeling well love it ans much ans many others do! excited to make the switch! We’ve heard so many great things from other nonprofits; I have a Cons Nothing to report here… everything we’ve learned thus far makes us feel more and more confident that we’ve selected Greater Giving! Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Ease of back-end use, cost, and better reporting. Review Source AN Ashton N. PR and Communications Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Option Around!" April 8, 2025 5.0 Overall, it's been great! We are very happy with them. Pros I love how user-friendly it is! There's a section for each feature I need, and there are lots of options if I need something specific for my event. Cons Sometimes there are TOO MANY options, or there are very strict rules I have to follow, or a lot of things get messed up. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Greater Giving Greater Giving had a better price point and features we were wanting. Review Source LL Lisa L. Director of Advancement Education Management Used the software for: 2+ years ### "Greater Giving is A Great Platform" February 2, 2024 5.0 Definitely the best value out there for platforms of this sort. I would refer anyone to use it who works with events and fundraising. Pros It is easy to use with solid, quick support when necessary. Very user friendly overall. Great value for the cost! Works better than many more expensive programs. This is the second place I have worked where I have used it and will continue to endorse it going forward. Cons There are some areas where more training is needed or pieces can be added to make the creation of an event or fundraiser more complete or easier. Reason for choosing Greater Giving See above; I was familiar with it from a prior job; it was a much better value plus offered a yearlong subscription not just a few months. Review Source AM Ann M. Executive Director Individual & Family Services Used the software for: 2+ years ### "Greater Giving Saved Our Auction" March 12, 2024 5.0 My overall experience has been great. It's a learning curve for sure, but worth it. Pros Greater Giving has been instrumental in ensuring a smooth transition from in-person auctions to the online way of doing business now. Prior to Covid we had the opportunity to begin using Greater Giving for our in person events and it made such a difference in the management of our auction. The transition to online fundraising was a breeze with Greater Giving. I especially appreciate the amazing customer service whenever I have a question. So very helpful. Cons Sometimes when I "chat" with help I'm referred right to an article to read to figure it out. I admit, that frustrates me a bit, but I get it. I'm a visual person and figuring out this program all on my own, well, as an ED sometimes I just need you to tell me what to do and show me how to do it. Figuring out the website and the scrolling marque has been the most frustrating. I don't like that you can't resize the marquee of donors to make them bigger. It would be a better visual especially when you are trying to brand your event and be consistent with graphics. Switched from [Auction!](https://www.capterra.com/p/93244/Auction/) We did it on the advisement of our Board, and it was time. Auction! did not have the functionality that Greater Giving had. So, it really was a no brainer. Review Source DN Doug N. Co Founder and Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Greater Giving software is excellent to run your non profit" October 14, 2025 5.0 Excellent software, and great support from the helpdesk, who each time I speak to them they teach me something new I can use to make our event better. Pros The Software and the excellent support we get form the helpdesk. Also on our event weekend we get the extra support we need. Cons A few enhancements we need, reports, just found out where we can log these requests, which i great to know Review Source RC Rebecca C. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Greater Giving review" August 14, 2025 5.0 Pros Very easy to use and helpful staff when needed. Every time I needed help answering a question or figuring out a best practice, I always got everything answered completely. Cons One of the only things I "dislike" about Greater Giving is about the website details. It is just not very user-friendly changing some aspects of your published website, but otherwise there are not really any complaints. Review Source Response from Global Payments August 19, 2025 We are glad to hear our team has been helpful whenever you needed support. Thank you for the feedback on the website, we will keep working to make it easier to use. Thanks again! LM Laura M. CEO Philanthropy Used the software for: 1-2 years ### "Greater Giving Review" January 10, 2018 4.0 This is an amazing software and the more you utilize it the better it is. You can easily just use it on a surface level but the more you use more you will enjoy the software. It does take training and work to input information but once you get a hang of it will help your event run smoothly. Pros Greater Giving is an excellent software that assists with all of your event planning needs: tracking, invitations, silent auction, etc. If you are hosting a large silent auction this software is the best bang for your buck. The great thing about this sofware is that it also stores all your previous information as far as guest list, attendees, those who have made purchases of from your silent auction and safely stores personal information. Cons One hiccup we have encountered with the software is that it can only be tied to one bank account that we have found. Our organization uses seperate bank accounts for different events and have a few different facets of our organization so different programs need to stay in their own field. This slightly complicates our accounting but the reports for each event make this an easy obsticle to move past. Review Source AB Angela B. Director of Development Non-Profit Organization Management Used the software for: 2+ years ### "Greater Giving has a great ROI" March 18, 2024 5.0 Greater Giving has been a great software for our event. They continue to upgrade the features and provide good customer service. Pros Greater Giving is a robust software that allows for multiple feature in preparing for and executing online auctions. The Dashboard is easy to use and comprehensive if providing access to all features without having to hunt for things. Can be used by multiple users. Cons The reports are sometimes hard to extrapolate the exact data we are seeking. Review Source AG Anne G. Director of Advancement Education Management Used the software for: 2+ years ### "Nearly always intuitive to use, outstanding customer service for the times that it isn't. " July 14, 2023 5.0 Pros Like many non-profits, we transitioned to an online platform during COVID but are now 'hybrid' with an online silent auction but live in person event. I was not on the team that selected GG for our first COVID/online event, but it was a wise choice. Honestly, I only use it now for the 4-5 months leading up to our annual event so there's always a little bit of time relearning things which have slipped from memory! It can be tricky to remember all of the operational details when you're not using it on a routine basis. As the title of my review says tho, for the times when operations aren't intuitive, customer service is always VERY helpful and gets me back on track in short order. Cons At first I spent loads of time searching online help which I found wasn't very specific, so now I go straight to online support which took care of that problem : ) Review Source SO Sandra O. Auction Consultant Individual & Family Services Used the software for: 2+ years ### "Greater Giving Ranks the Best" July 6, 2023 5.0 I have a great experience with Greater Giving. I am an auction consultant and currently use GG at 5 non-profits and I’m getting ready to add another one. Pros Integration of Greater Giving was very user friendly and met all our needs. Cons The only draw back is when a donor donates more than one of an item for an auction and it will be placed in multiple packages. I have to enter multiple items. You can’t copy and use separately. Review Source KC Kiki C. Development Officer Higher Education Used the software for: 2+ years ### "Greater Giving - really does give!" October 20, 2016 4.0 Our development office has now been using Greater Giving for a little over 2 years, after doing some extensive research and choosing it as the BEST option. This has given us the opportunity to use it for many different events more than once and across different departments/colleges within the medical university. Because it is web based, there are no restrictions on number of users and you can lock/unlock per event we have used it with select "third party" events- where all proceeds benefit us but the event is run by a group of volunteers and not a formal organization. It helped us streamline some of our functions for all our various events. It has also given us an opportunity to try some peer to peer fundraising. Other departments have now begun using it and others are now attempting events because this platform is available. We've found the ease of use in training our volunteers and interns a plus. The fact that almost anyone can be trained to create a landing page for ticket sales, auctions and peer to peer campaigns is a huge advantage for our organization. Go Time (day of event) process is another favorite aspect of Greater Giving. Overall we have been so pleased with both the customer support- some of our suggestions have even been incorporated in 2 upgrades since we've been using it! And they've actually lowered instead of increased the cost on Mobile Bidding (you used to have to pay per mb event and now it's a once a year cost) Not only are more funds raised, Greater Giving give us back time as well! Pros It's overall ease of use and convenience. Cons Some of the features are difficult to use/not up to par- peer to peer fundraising for ex. Also the webpage/landing page building can be quite complicated and the tutorial isn't comprehensive enough. Same goes for the reports- we know that there are so many but the training just touches the surface. Review Source LW Leslie W. Used the software for: 2+ years ### "Transform your Auction experience!" October 18, 2016 5.0 Our school has benefited tremendously by using the Event Software and Mobile Bidding. In a few weeks we will be using both for the third time at our next Auction fundraiser. After the first year, we not only paid for the software and mobile bidding BUT increased our silent auction profit by $10,000! The program is very easy to use, streamlines all of our donations, and allows us to perform quick reviews post-event. Customer service has been exceptional. Several calls are set up with the Greater Giving team prior to the event and a team member is available during the entire duration of the event. All questions have been answered quickly. The Greater Giving team continues to give suggestions each year as to what we can try at our next event to help increase our profit. And both years the software has been updated with new features. Biggest benefit for our school has been the elimination of long checkout lines at the end of the night. With Mobile Bidding, guests having registered a credit card either before the event or during check-in are instantly notified of their winnings as soon as the Silent Auction closes. Priceless! We continue, a few years into our experience, to get great reviews from our attendees about the significant improvements that this package has made to our annual funraiser. Pros ease of use, customer service, mobile bidding function Review Source TC Tracy C. Development Operations Non-Profit Organization Management Used the software for: 2+ years ### "A solid product but expensive" December 20, 2021 4.0 Overall, Greater Giving is a solid event management platform for beginners but if you do multiple events a year or are advanced in this type of software, I would pass and look for something else. Pros This software is fairly straightforward to use for event management. It is pretty intuitive for a beginner user but anything moderately advanced requires some additional training. Customer service is pretty responsive and help articles are informative and easy to find the topics you are looking for. I particularly like how easy it is to assign people to tables on the back end. Cons Overall, this software feels outdated to me, compared to other software. Some things- like logo placement on an event page- cannot be changed. In fact, I feel all the functions on the event page are not as customizable as they could be. It doesn't follow the flow or feel of our website and looks out of place. Payment processing fees are high. The back end is fairly simplistic. Review Source JS Judi S. Finance Assistant Music Used the software for: 6-12 months ### "Great for Online Auction Fundraising" March 15, 2024 5.0 Helpful improvements are made and functionality is added on a regular basis. Easy to use and reasonably priced. Pros I would highly recommend Greater Giving. It is a great event management tool for any non- profit fundraising events. Cons Website updates can take a while to learn. Review Source AB Angie B. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Alzheimer’s Disease Association of Kern County" July 19, 2023 5.0 We have been utilizing Greater Giving for our annual fundraising events. It is easy to operate and allows us to be confident in tracking and managing our sponsors, attendees and funds collected. Pros Text to donate is what our organization utilizes the most. It has been very easy to set up and operate and we are very happy with this feature. The support staff is always helpful and aides in any questions we run into quickly and professionally. Cons There is a little bit of jumping around when setting up a project and some double entry, but that could easily be user error! Review Source MD Mary D. Owner/Event Producer Events Services Used the software for: 1-2 years ### "Visually Appealing and Functional Auction Software" May 17, 2021 5.0 Pros Greater Giving is my preferred auction software - the main page is visually appealing and straight forward and the Greater Giving team continues to make updates that amplify the platform for virtual events (for example, their engagement center where you can embed a video). The thermometer view that can be shown during events to capture live donations is better than any others and that alone usually convinces my clients to use Greater Giving. Cons Greater Giving is not as affordable as other platforms and if my clients decide not to use it, it is usually because of the price - specifically because of the online auction add on. Greater Giving really corners the market but I wish it was less expensive so I could more fully recommend it to non-profits with less resources and smaller budgets. Review Source CF Corine F. Event coordinator Education Management Used the software for: 6-12 months ### "We will use again " January 24, 2024 5.0 Pros Customer support is great! Ease of use is great. Easy to learn. Cons It did not have some of the abilities our previous service had, which made a ton of extra work on our end. Reason for choosing Greater Giving All of our feeder schools use it. We thought it would be best practice to stream line programs. Review Source AD Amy D. Dir Development Higher Education Used the software for: 6-12 months ### "Greater Giving is not so great." February 15, 2022 3.0 Frustrating. Pros The best part of Greater Giving for auctions is the cost; but you get what you pay for. Cons Trying to pull out the reporting information needed is very difficult. It is very evident this software was not created for auctions! Review Source PS Patty S. Director of Development Used the software for: ### "Recommend Greater Giving for nonprofit events management" February 10, 2015 5.0 I have used Greater Giving for the past three years to manage our agency's gala. Last year, we added the mobile bidding component. When we jumped from 'paper' to Greater Giving in 2012, our goal was to make our guests' experiences at the gala as painless as possible. We also wanted to make it easier to manage for the volunteer leadership in our cash out room. With the help of Greater Giving, our gala has become one of the best in Rochester, NY. We have over 700 guests that register quickly and easily, and most who choose to pre-swipe a credit card, making the check out process no longer a necessity at the end of the evening. Our auctions have grown, and the return on value as gone from 55% to 78% last year - the first time we used mobile bidding. The Greater Giving service team has been exceptional, often responding the same day when contacted, always by the end of the next business day. Greater Giving has many layers and takes time to truly understand all that it can do to help with your events. However, it is easy to understand, and the time invested will pay off with happy attendees and volunteers and significant growth in amount raised. I highly recommend this product for anyone looking to increase revenue at an event and enhance the experiences of the attendees Review Source KC Karlee C. Communications and Development Coordinator Non-Profit Organization Management Used the software for: 2+ years ### "Long-time Greater Giving User" July 21, 2023 5.0 Pros We’ve used Greater Giving for years for our various fundraisers and the best feature is being able to use the same features year after year especially with our sponsor levels and perks. It’s easy to use as well! Cons There are so many reports and sometimes I’m unsure about which one to use or is beneficial. Review Source GL Gina L. Director of Donor Relations Non-Profit Organization Management Used the software for: Less than 6 months ### "Functional Mid-Range Difficulty in Use" May 18, 2021 5.0 Customer service is top notch. My questions are always answered very quickly and there is always someone willing to walk me through what I'm doing. The team is wonderful over there. Pros It can do a LOT. You can do events in person, virtually, run raffles, sell tickets, etc etc etc. It covers the gamut of fundraising activities. Cons It is not super easy to use. Perhaps because it is capable of doing so many things that is why, but it requires more than a few calls and trainings and help manuals to figure out what you need to do in order to get what you want to happen. Review Source AM Ashley M. Annual Giving Manager Used the software for: 6-12 months ### "Great auction platform " October 9, 2018 4.0 The customer service is very friendly and timely, the auction platform is superior to many others. Pros The auction portion of this product is really great. I've used this for many events and it is very efficient. Ticketed events are easy to set up, and you can really customize your event pages to your liking. Cons The reporting and export features work ok, but could be more robust. They have a mobil bidding platform, but that could also use more advancements as well. Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.