# Greater Giving Reviews 2026. Verified Reviews, Pros & Cons | Capterra > Is Greater Giving the right Nonprofit CRM solution for you? Explore 100 verified user reviews from people in industries like yours to make a confident choice. Source: https://www.capterra.com/p/127257/Event-Software/reviews --- Greater Giving 4.4 (100) Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team. [Learn more](https://www.capterra.com/our-story/) * * * Last updated June 10th, 2026 # Reviews of Greater Giving Ease of use 3.9 Customer Service 4.7 ## Pros and Cons in Reviews ED Elizabeth D Business ManagerReligious Institutions, 11 - 50 employeesUsed the software for: More than 2 years. “It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc).“ March 12, 2024 RC Rebecca C Administrative AssistantHigher Education, 51 - 200 employeesUsed the software for: 1-2 years. “One of the only things I "dislike" about Greater Giving is about the website details.“ August 14, 2025 EM Elizabeth M Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “Their credit card swiper machines are excellent for check in and to square donations and purchases after the event without making supporters check out at the end of the event.“ February 2, 2024 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Have seen far less participation as a result.“ August 14, 2025 KF Kim F Program and Operations ManagerNon-Profit Organization Management, Self-employedUsed the software for: 6-12 months. “Using Greater Giving this year centralized everything and the system was so much more dynamic.“ August 14, 2025 EM Elizabeth M Development DirectorNon-Profit Organization Management, 11 - 50 employeesUsed the software for: More than 2 years. “They do have tutorials, but several are outdated, so you waste time watching and realize you need to call customer support anyway.“ February 2, 2024 GD Gina D Admin Assistant - Event CoordinatorNon-Profit Organization Management, Self-employedUsed the software for: More than 2 years. “The customer support I've received. Whenever I have called customer support they are able to help me fix whatever issue I am calling them about.“ April 9, 2025 AM Ann M Executive DirectorIndividual & Family Services, 2 - 10 employeesUsed the software for: More than 2 years. “I don't like that you can't resize the marquee of donors to make them bigger. “ March 12, 2024 ## Showing most helpful reviews Showing 1-25 of 100 Reviews Sort by: Most Helpful Rating Company Size Reviewer's Role Length of Use Frequency of Use Yemisi O. Event Specialist Philanthropy Used the software for: 1-2 years ### "Wish we had Greater Giving sooner!" June 29, 2026 5.0 My overall experience with Greater Giving, their staff and tech support has been phenomenal. The service has been a game changer and is worth its value. Pros Greater Giving is incredibly easy to use and teach. Volunteers pick up on the program quickly, sometimes day of an event and it all around lifts so much stress. Cons I would love to see Greater Giving improve/modernize their registration platform. As easy as it is to use, it could be more visually appealing as the aspects. Review Source KF Kim F. Program and Operations Manager Non-Profit Organization Management Used the software for: 6-12 months ### "Great Experience - Excellent Reporting Capability" August 14, 2025 5.0 As a newbie, I was paired with a wonderful consultant that walked me through setting my event up. System is very intuitive but appreciated the best practices intro. Also I have used customer service a number of times and they are easy to access, always helpful and can quickly answer my questions. Also had a great experience with our sales rep. Pros I have used our CRM system for the past seven years to manage our big event ticket sales and a separate company to manage our night of event (200 people). Using Greater Giving this year centralized everything and the system was so much more dynamic. One of the things I liked most was the incredible variety of reports you could generate before the event, for the event and afterwards. It was also great for generating receipts and invoices. Cons I have only one real complaint. I am used to being able to default to charging for credit card processing fees (giving the user the option to easily opt out). Greater Giving only allows you to let the user Opt In. Have seen far less participation as a result. I wish it was different but not a huge issue. Alternatives considered [Auction-Tracker](https://www.capterra.com/p/93245/Auction-Tracker/) Reason for choosing Greater Giving Service, Pricing, Sales Rep, Demo, history & rep Switched from [DonorView](https://www.capterra.com/p/162375/DonorView/) Recommendation for an auction event company, they required we use either MaxGiving or Greater Giving Review Source Response from Global Payments August 19, 2025 Thank you for sharing your experience! We're so glad Greater Giving helped streamline your event and that our team could support you along the way. We will also be sure to pass along your feedback about processing fees. Thanks again! JG Joanne G. Business Relations and operations Non-Profit Organization Management Used the software for: Less than 6 months ### "Excited new user " June 27, 2026 4.0 Staff has been wonderful and patient with our various questions. Helpful & knowledgable with many years of experience specifically on this platform. Pros We’re brand new to Greater Giving and feeling well love it ans much ans many others do! excited to make the switch! We’ve heard so many great things from other nonprofits; I have a Cons Nothing to report here… everything we’ve learned thus far makes us feel more and more confident that we’ve selected Greater Giving! Switched from [GiveSmart](https://www.capterra.com/p/130794/GiveSmart/) Ease of back-end use, cost, and better reporting. Review Source EM Elizabeth M. Development Director Non-Profit Organization Management Used the software for: 2+ years ### "Not easy to use, but great customer support!" February 2, 2024 2.0 Overall, the company offers a product that can be very useful, but if you have a small fundraising team who doesn't design websites and have a lot of experience with backend website management, it is not the best unless you use it regularly and invest the time into learning it. Pros Greater Giving offers affordable options for fundraising event software, and makes it easy for event attendees to register and save their credit card information to make check-in process quicker. Their credit card swiper machines are excellent for check in and to square donations and purchases after the event without making supporters check out at the end of the event. Cons The event software is extremely hard to use, and not intuitive unless you have lots of website experience. For one example, if you add a logo for a sponsor to add to the event landing page, it doesn't say that it has to be specific format. A lot of guessing and calls to customer service. They do have tutorials, but several are outdated, so you waste time watching and realize you need to call customer support anyway. Switched from [Constant Contact](https://www.capterra.com/p/31898/Constant-Contact/) Greater Giving had the option to save credit cards in advance with registration, but in the end the event registration software was too complicated for our needs. Review Source AN Ashton N. PR and Communications Coordinator Non-Profit Organization Management Used the software for: Less than 6 months ### "Best Option Around!" April 8, 2025 5.0 Overall, it's been great! We are very happy with them. Pros I love how user-friendly it is! There's a section for each feature I need, and there are lots of options if I need something specific for my event. Cons Sometimes there are TOO MANY options, or there are very strict rules I have to follow, or a lot of things get messed up. Alternatives considered [Cvent Event Management](https://www.capterra.com/p/26318/Cvent-Event-Management/) Reason for choosing Greater Giving Greater Giving had a better price point and features we were wanting. Review Source DN Doug N. Co Founder and Treasurer Non-Profit Organization Management Used the software for: 1-2 years ### "Greater Giving software is excellent to run your non profit" October 14, 2025 5.0 Excellent software, and great support from the helpdesk, who each time I speak to them they teach me something new I can use to make our event better. Pros The Software and the excellent support we get form the helpdesk. Also on our event weekend we get the extra support we need. Cons A few enhancements we need, reports, just found out where we can log these requests, which i great to know Review Source RC Rebecca C. Administrative Assistant Higher Education Used the software for: 1-2 years ### "Greater Giving review" August 14, 2025 5.0 Pros Very easy to use and helpful staff when needed. Every time I needed help answering a question or figuring out a best practice, I always got everything answered completely. Cons One of the only things I "dislike" about Greater Giving is about the website details. It is just not very user-friendly changing some aspects of your published website, but otherwise there are not really any complaints. Review Source Response from Global Payments August 19, 2025 We are glad to hear our team has been helpful whenever you needed support. Thank you for the feedback on the website, we will keep working to make it easier to use. Thanks again! LM Laura M. CEO Philanthropy Used the software for: 1-2 years ### "Greater Giving Review" January 10, 2018 4.0 This is an amazing software and the more you utilize it the better it is. You can easily just use it on a surface level but the more you use more you will enjoy the software. It does take training and work to input information but once you get a hang of it will help your event run smoothly. Pros Greater Giving is an excellent software that assists with all of your event planning needs: tracking, invitations, silent auction, etc. If you are hosting a large silent auction this software is the best bang for your buck. The great thing about this sofware is that it also stores all your previous information as far as guest list, attendees, those who have made purchases of from your silent auction and safely stores personal information. Cons One hiccup we have encountered with the software is that it can only be tied to one bank account that we have found. Our organization uses seperate bank accounts for different events and have a few different facets of our organization so different programs need to stay in their own field. This slightly complicates our accounting but the reports for each event make this an easy obsticle to move past. Review Source EJ Elyse J. Marketing Coord. Non-Profit Organization Management Used the software for: 1-2 years ### "User friendly platform - great for silent auction and events." August 21, 2025 5.0 Customer service has been really excellent every time I've reached out on the chat with questions for help. Pros Greater Giving makes event management very user friendly. We've use it for multiple golf tournaments, galas and silent auctions. Cons Wish it would auto charge after a silent auction closes (maybe it does and I just don't know about the setting). Review Source DC Daniel C. Benefits and Compliance Manager Hospital & Health Care Used the software for: Less than 6 months ### "Greater Giving Review" May 9, 2026 4.0 Pros Event management capabilities were apparent and data reports that can be generated after an event are useful. Cons I don't have too many dislikes about the platform although admittedly my experience with Greater Giving for my role was limited primarily to pulling reports after an event. Review Source Response from Global Payments May 13, 2026 Thank you Daniel! We appreciate the work you do! CS Cristina S. Dir. of Advancement Education Management Used the software for: 2+ years ### "Positive Review of Greater Giving" July 17, 2024 5.0 Pros I've been using Greater Giving for 10 years and have enjoyed using their auction software for ease of use and customer service. Cons I haven't really compared other platforms, to be honest. I feel like the online auction page and donation page could be designed a little nicer but otherwise I have no other feedback. Review Source ED Elizabeth D. Business Manager Religious Institutions Used the software for: 2+ years ### "Easy to use and awesome system!" March 12, 2024 5.0 Our overall experience has been wonderful. Pros Greater Giving is pretty great. We have used it for a large annual fundraising event for several years. It helps keep all attendees and donors organized, helps us run night-of-event tasks smoothly (check in, check out, charging cards, etc). My favorite part is that volunteers who work the event are able to be trained in less than five minutes to check in attendees, enter sale, and check out attendees. Extremely user friendly. Cons There is a cost, but there would be a cost with any system used to accept credit cards. The added benefit of using Greater Giving to run the event has allowed us to grow our fundraiser, and this year we set a record for the event, in terms of number of attendees as well as funds raised. Review Source AG Anne G. Director of Advancement Education Management Used the software for: 2+ years ### "Nearly always intuitive to use, outstanding customer service for the times that it isn't. " July 14, 2023 5.0 Pros Like many non-profits, we transitioned to an online platform during COVID but are now 'hybrid' with an online silent auction but live in person event. I was not on the team that selected GG for our first COVID/online event, but it was a wise choice. Honestly, I only use it now for the 4-5 months leading up to our annual event so there's always a little bit of time relearning things which have slipped from memory! It can be tricky to remember all of the operational details when you're not using it on a routine basis. As the title of my review says tho, for the times when operations aren't intuitive, customer service is always VERY helpful and gets me back on track in short order. Cons At first I spent loads of time searching online help which I found wasn't very specific, so now I go straight to online support which took care of that problem : ) Review Source SO Sandra O. Auction Consultant Individual & Family Services Used the software for: 2+ years ### "Greater Giving Ranks the Best" July 6, 2023 5.0 I have a great experience with Greater Giving. I am an auction consultant and currently use GG at 5 non-profits and I’m getting ready to add another one. Pros Integration of Greater Giving was very user friendly and met all our needs. Cons The only draw back is when a donor donates more than one of an item for an auction and it will be placed in multiple packages. I have to enter multiple items. You can’t copy and use separately. Review Source GB Gloria B. Development Associate Hospital & Health Care Used the software for: 2+ years ### "Could not do what we do without Greater Giving!" October 18, 2016 5.0 I sourced Greater Giving back in 2010 when we were producing our first Gala. I wanted software that would easily keep track of people and items. The ability to create a website was a bonus! Greater Giving performed like a champ before, during and after the event. I also began using the website capabilities for other events/fundraisers. The sites are pretty easy to set up and maintain. When I have needed more help, customer support is always there. They were really there for me at our second gala when the power went out. We had just finished the silent auction and the guests were seated for dinner and being served when the power went out. We were able to process all the silent auction items as we worked from the software and not the cloud. We decided not to have the live auction or fund a need. Instead, Greater Giving assisted us in creating an online auction and worked with us every step of the way. Their expertise and great products helped to save what could have been a disaster. Hospice East Bay has about 4 events a year where Greater Giving is utilized. As long as I am the Development Associate for this organization, we will be continuing our relationship with Greater Giving! Pros Easy to use. Great customer support. Full reporting capabilities. Easy customization. Cons When the website gets updated and things move around or there are different ways to do them. No manual updates when that happens. Review Source TG Tracy G. Student Teacher Education Management Used the software for: 2+ years ### "Simple Event Software" March 12, 2024 5.0 We have used this company for years and will continue on. Pros Greater Giving made the event process so much easier with transitioning into an online event during Covid. We were still able to host a fundraising event and families could still participate from the comforts on their home. Cons We have not had too many issues with Greater Giving. Review Source BI Barry I. Artist and Audience Services Manager Performing Arts Used the software for: 1-2 years ### "Good, but not for us" July 6, 2022 4.0 It made us realize that we needed another product. I know this sounds harsh but it was not a match, we needed something simpler moving forward. Pros Very detailed in nature, this is great for a larger company that has the capacity to look through everything and be incredibly detailed. There are many features we did not use. Cons Because it was so detailed, I would get frustrated at times. In my brain, having to activate one switch on a completely different page and category was difficult for me to understand. Review Source AB Angie B. Marketing Manager Non-Profit Organization Management Used the software for: 2+ years ### "Alzheimer’s Disease Association of Kern County" July 19, 2023 5.0 We have been utilizing Greater Giving for our annual fundraising events. It is easy to operate and allows us to be confident in tracking and managing our sponsors, attendees and funds collected. Pros Text to donate is what our organization utilizes the most. It has been very easy to set up and operate and we are very happy with this feature. The support staff is always helpful and aides in any questions we run into quickly and professionally. Cons There is a little bit of jumping around when setting up a project and some double entry, but that could easily be user error! Review Source MD Mary D. Owner/Event Producer Events Services Used the software for: 1-2 years ### "Visually Appealing and Functional Auction Software" May 17, 2021 5.0 Pros Greater Giving is my preferred auction software - the main page is visually appealing and straight forward and the Greater Giving team continues to make updates that amplify the platform for virtual events (for example, their engagement center where you can embed a video). The thermometer view that can be shown during events to capture live donations is better than any others and that alone usually convinces my clients to use Greater Giving. Cons Greater Giving is not as affordable as other platforms and if my clients decide not to use it, it is usually because of the price - specifically because of the online auction add on. Greater Giving really corners the market but I wish it was less expensive so I could more fully recommend it to non-profits with less resources and smaller budgets. Review Source CF Corine F. Event coordinator Education Management Used the software for: 6-12 months ### "We will use again " January 24, 2024 5.0 Pros Customer support is great! Ease of use is great. Easy to learn. Cons It did not have some of the abilities our previous service had, which made a ton of extra work on our end. Reason for choosing Greater Giving All of our feeder schools use it. We thought it would be best practice to stream line programs. Review Source AD Amy D. Dir Development Higher Education Used the software for: 6-12 months ### "Greater Giving is not so great." February 15, 2022 3.0 Frustrating. Pros The best part of Greater Giving for auctions is the cost; but you get what you pay for. Cons Trying to pull out the reporting information needed is very difficult. It is very evident this software was not created for auctions! Review Source HS Heather S. Senior Consultant Non-Profit Organization Management Used the software for: 2+ years ### "Like it for Galas" December 6, 2019 4.0 Greater Giving really helped us to track our auction donations and number them, to track our bidders and assign them a number for bidding for Fund the Need and kept everything in one easy place for reporting. We were then able to export the data into our donor software. It simplified our process for the auction, quite simply. Pros We have used this software for our gala for many years. I inherited it and began using it and found the transition to be pretty smooth. I really like it for assigning bidders to tables and to individuals and for tracking auction donations and values. Cons My least favorite thing was the lack of online bidding software but I believe they now have that too. We are not doing our gala anymore so we were unable to try that feature. Review Source KC Kiki C. Director of Special Events Hospital & Health Care Used the software for: Less than 6 months ### "After extensive research very happy" October 23, 2015 4.0 Pros Greater Giving is an evolving company and continues to improve their product. It is extensive having many features, reports and different ways of going about getting things done. They are PCI compliant which takes away worry about security and adds value to your overall event. Whether you are a small shop or large, any nonprofit can use it with a little bit of training, some practice and time. It is cost effective and adds value to our events. It is amazing that anyone from volunteer to staff can reach out to tech support. I like that it is web based and that you can have multiple events simultaneously. Also the capability to have different permissions for each user including multiple account admin helps s multi department development team like ours. Relatively speaking the mobile bidding works easily. Cons The "join me"feature is still new and we haven't been able to master it's use yet. The website capability is great but requires a little extra training. However the tech support is excellent with an almost 12 hour a day call hour. If the tech can't answer the question they get back to you. Most often though they will walk you through a step. Review Source ES Emily S. president Used the software for: ### "Fantastic Service and Great Product" February 8, 2015 4.0 We have been using Greater Giving for our Parents' Club fundraising software for since 2011. I personally began using the software in 2012 and have grown very fond of the product. Every year I talk with customer service and say I wish the software could do "xyz" and they say "that is in the works". The next year I see the improvements. My biggest complaint is the software takes some time to learn. We are a volunteer organization and it can be difficult to have people learn the software in the time frame needed. That being said, those of us who are actively involved are very knowledgeable and impressed with the many features the software offers. I believe a permanent, year round organization would quickly get immersed in the software and use it to the fullest intent. I am impressed with all the reporting and appreciated the many ways you can filter the data and export the data. The ease of being able to pull donors, donations and sponsors from one event to the next has been a huge benefit for us and eliminated many hours of work. In reality, I do not feel the software could be easier I just believe we are in a difficult position because of ever changing volunteers. Review Source LB Lisa B. Marketing Coordinator Education Management Used the software for: Less than 6 months ### "Great tool for fundraising!" March 13, 2024 5.0 Pros The help videos are an amazing tool if you get stuck trying to set things up. The online auction turned out wonderfully. The buyers had so much fun! Cons It took a little bit to figure out how to set everything up. I suggest watching the help videos first! Review Source ## Send me user reviews about this product ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. Talk to a Capterra advisor for free and get results within 15 minutes.