Who Uses This Software?

Classy works with all 501-c3 certified nonprofit organizations. Our software helps nonprofits grow their online fundraising, mobilize communities, and better engage supporters.


Average Ratings

21 Reviews
  • 4 / 5
    Overall
  • 4 / 5
    Ease of Use
  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
  • Pricing Details
    Billed monthly with an annual contract
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Classy
  • www.classy.org
  • Founded 2009
  • United States

About Classy

Classy is a technology company that helps organizations mobilize their community to solve social problems more effectively and efficiently. Since 2011, Classy has helped more than 1,800 social enterprises including Oxfam, The World Food Programme and NationalGeographic to raise millions of dollars. Classy hosts the Collaborative and Classy Awards to recognize excellence in social innovation. Based in San Diego,CA, Classy is backed by investors including Mithril and Salesforce Ventures.


Classy Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Management
  • Event Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Planned Giving Management
  • Pledge Management
  • Prospect Management
  • Recurring Giving
  • Volunteer Management

Classy Reviews Recently Reviewed!


Online Fundraising Made Beautiful and Easy

Jan 18, 2018
5/5
Overall
4 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites.

Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info.

In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

Cons: Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Beautiful product

Jan 09, 2018
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

Cons: It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

Mixed feelings

Dec 13, 2017
4/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers) - includes events, which is a simple platform (and it should be simple! just tickets!) - upfront cost is more, but fee for % of donation is less than competitors - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed. - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

Cons: - We constantly have fundraisers confused on how to set up their page. This has been a huge pain point. - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations. - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

Classy is the perfect product for all nonprofits

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money

Pros: I love how simple it is to build beautiful donation pages and crowdfunding campaigns. The BEST thing is the sync with Salesforce

Cons: The pricing can be expensive for a smaller nonprofit. They are working on enhancements, but it would be great to have more say so in decisions.

Capterra-loader

My organization has used Classy for years, and I have been using it over the last six months.

Dec 12, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Classy gives us unique campaigns, so donors can support specific programs they are passionate about.

Cons: We have had a few problems with Google Analytics goals registering accurately when interacting with Classy.

Overall: Visually appealing campaign pages that give our supporters a unique experience with each race, donation campaign, etc.

Pretty, but lacking

Dec 07, 2017
3/5
Overall
4 / 5
Ease of Use
2 / 5
Features & Functionality
4 / 5
Customer Support
1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I love how easy it is to set up new fundraisers and for others outside the org to create new P2P campaigns to share with friends. I also love how easily and efficiently it integrates with MailChimp. Last, their support is pretty decent.

Cons: It's incredibly pricey for all that it does. If you are looking for a CRM, keep looking. Classy does not offer good data management or reporting.

Don't even use this software, keep getting harassed by sales team

Dec 05, 2017
1/5
Overall
1 / 5
Ease of Use
1 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: It was fine, but not what we wanted. We used the free trial and then cancelled because it wasn't really what we were looking for.

Cons: The sales team will NOT leave us alone. They are rude when they call and very pushy even though we have told me many times that we are not interested. Will not be recommending Classy to anyone.

Overall: It wasn't what we wanted, which is fine. But my biggest problem with Classy is the harrassment from the sales team.

Overpriced cold contact sales driven product

Nov 10, 2017
3/5
Overall
3 / 5
Ease of Use
4 / 5
Features & Functionality
2 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Many customizable features and the ability to do serious peer to peer fundraising. The admin panel is also well structured.

Cons: Super high fixed fees. Do not attenpt this if you have less than coming in through social media-driven campaign donations. It's not worth it if you just need a pretty donation button.

Inaccurate reporting. Possible Legal issues.

Oct 31, 2017
2/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
1 / 5
Customer Support
1 / 5
Value for Money

Pros: Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly.

Cons: The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy.

Overall: Donations

Capterra-loader

Classy puts the fun in fundraising

Oct 30, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

Cons: The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

Overall: Classy makes it easy to create reliable and professional looking online fundraising pages.

LOVE CLASSY!

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: user friendly
emphasis on branding
great support
has increased our event registrations
has increased donations

Cons: The design guidelines (pixel dimensions and how the images change sizes per viewing screen (phone vs. computer)) could be more clear from a back end point of view

Overall: Increased donations, interactions, event registrations

My experience with Classy has been wonderful! I would highly recommend this product.

Oct 26, 2017
5/5
Overall
5 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the engagement we as an agency can have with the donors or event go-ers. Classy's platform is wonderful and interactive. Additional, their customer support is out of this world amazing. Not once has a question gone unanswered from me to them. I truly appreciate how they are changing the game for fundraising and staying with the times.

Cons: I wish this product had a Raiser's Edge feature as that is the program we use. Regardless, Classy still has very user friendly reports that allows me to input the information into RE without much hassle.

Overall: This software allows to easily and securely engage with donors via the online platform which is becoming more and more popular. We can create customized campaigns surrounding our next event or next publication and they always look good and are accessible.

Easy to use even with limited computer software knowledge

Sep 13, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the non-profit business, we rely heavily on volunteers. More often than not these kind folks have limited computer experience yet all find the simplicity makes them feel comfortable.

Not very transparent about pricing.

Aug 17, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
5 / 5
Customer Support
3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: Intuitive designs for those who want something simple and quick to setup to start taking online donations.

Cons: Doesn't integrate well with your own website as far as design goes. For custom designers, they will find the frustrating. Pricing must be requested, isn't made public.

We use Classy for peer to peer fundraising and managing short term trips.

Aug 08, 2017
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4 / 5
Customer Support
4 / 5
Value for Money

Pros: Classy is incredibly easy to use from a creative standpoint. The design options are clean and simple and the registration pages match up with our current website as well.

Cons: Everything runs pretty smoothly, but you really have to spend time with the program before you master it.

Classy is #1 for Nonprofit Payment/Fundraising Online

Apr 18, 2017
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy is super easy to use. Integrates great into a website. Integrates great into Salesforce. Great information/customer service from their team, too. Value add!

Cons: Classy is not the most fashionable payment processor. It is getting better though. It takes people out of the website to do its payment or fundraising stuff.

Amazing Platform and Even Better Support

Oct 29, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: We have been using Classy for a couple of years and they have an amazing platform with even better customer service. I have never sent a support ticket in without getting exactly the help I need to be successful. Being in a non-profit it is important to be successful and Classy understands this.

I personally want to thank the business and their staff for their continued support of our organization and everything we stand for.

A+ Customer Service + Great Product Development = Win

Oct 29, 2015
5/5
Overall
4 / 5
Ease of Use
5 / 5
Customer Support

Comments: From the moment we spoke with Classy, which was months before ever taking a cent, we've been impressed. Their customer service actually cares - and knows what they're talking about. They care not about the blind throughput of donations, but able actually helping build successful campaigns to grow an organization. Further they like to share and discuss successes and failures in order to better develop the Classy platform to ours and other client's benefit.

On the development side, as a customer, we're a bit challenging as one of our sources of donations is non-traditional. They've worked with us to tweak features to the benefit of our support base and continue to improve.

I've yet to find another company with as dedicated a team as they have at Classy. While we've had to make numerous changes to tech partners and vendors during our growth, this is a change that we can say had no downside.

Classy instrumental in our success!

Oct 23, 2015
5/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Two years ago, we started a nonprofit with few resources and a big vision. Classy, through their software, customer service, and fundraising and marketing resources, helped our organization overcome its limitations and exceed expectations.

Whether you're an established nonprofit looking to supplement your existing online fundraising or a brand new organization just looking to get started, Classy is an essential part of bringing your work to the next level.

From $0 to $2MM in 3 years w/ Classy - because they are LEGIT

Oct 23, 2015
4/5
Overall
5 / 5
Ease of Use
5 / 5
Customer Support

Comments: Pros:
- Start fundraising with a clean platform without needing to code ASAP. Like, yesterday. We started with a one man staff with limited fundraising experience, and built our organization around Classy's capabilities which turned successful.

- From a peer-to-peer platform, we've researched and haven't found a better option for the price available

- Classy is constantly trying to make itself better, which we appreciate. AKA- we don't spend $$$$$ for website updates. They do. That's cool for our bottom line while we reap benefits.

- INTEGRATION WITH SALESFORCE >>>> THANK YOU

- If you have a problem, they get back to you instantly. (Shout out Jo Moya for leading the best customer service team possible).

Cons:
- Ticketed events are a little tougher to pull off and structure how we desired than straight fundraising, but that's probably more our user error than anything, as we are clueless in that department

Great base, but far from perfect functionalities

Feb 27, 2015
4/5
Overall
5 / 5
Ease of Use
2 / 5
Features & Functionality
3.5 / 5
Customer Support
Likelihood to Recommend: 5.0/10 Not
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Pros: Easy to use to set up events and track information.

Cons: The functionality between registration and fundraising.

Recommendations to other buyers: Really be aware as to why you are using this. Just registration for events? Team building for events? Team fundraising for events? Individual fundraising for events?