Who Uses This Software?

Classy works with all 501-c3 certified nonprofit organizations. Our software helps nonprofits grow their online fundraising, mobilize communities, and better engage supporters.


Average Ratings

63 Reviews

  • 4 / 5
    Overall

  • 4 / 5
    Ease of Use

  • 4 / 5
    Customer Service

Product Details

  • Starting Price
    $499.00/month
  • Pricing Details
    Billed monthly with an annual contract
  • Free Version
    Yes
  • Free Trial
    Yes
  • Deployment
    Cloud, SaaS, Web
  • Training
    Documentation
    Webinars
    Live Online
    In Person
  • Support
    Online
    Business Hours

Vendor Details

  • Classy
  • www.classy.org
  • Founded 2009
  • United States

About Classy

Classy is a social enterprise that creates world-class online fundraising tools for nonprofits, modernizing the giving experience to accelerate social impact around the world. Since 2011, more than 4,000 nonprofits have collectively raised over one billion dollars on the Classy platform. From crowdfunding to peer-to-peer fundraising, event registration & management, and one-time or recurring donations, nonprofits of all sizes trust Classy to manage all of their online fundraising under one roof.


Classy Features

  • Alumni Management
  • Auction Management
  • Campaign Management
  • Contribution Tracking
  • CRM
  • Donor Discovery
  • Donor Management
  • Event Management
  • Gift Matching Management
  • Grant Management
  • Membership Management
  • Mobile Giving
  • Payment Processing
  • Pledge Management
  • Recurring Giving
  • Volunteer Management

Classy Reviews Recently Reviewed!


Simple, modern platform that makes processing online gifts a breeze!

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: We had been using Classy for a few years and then decided to switch to a different platform. That was a HUGE mistake. We ended up switching almost immediately (even paying for two platforms at once). We love Classy's modern design for it's fundraising and event pages. We love how simple it is to edit the design of these pages and doesn't require any knowledge of HTML or really graphic design experience.

The best part of Classy is how smooth the integration is with Salesforce. While we have had some issues with certain data not being pushed in, the team is always responsive in trying to correct the error. The chat function is especially useful when I have small questions to ask.

Additionally, I enjoy their blog posts and resource emails and can always count on their site to have resources to download for all our communication and fundraising needs. Overall we have had a great experience using Classy and will continue to use their platform to manage our online giving.

Cons: We do wish there was a bit more flexibility in the kinds of things we can edit when designing campaigns but it gets the job done well as is. For example, we often wish to customize certain colors on one button vs. a theme but are unable to do so.

Another small con is that we have donors who sometimes mail in their credit card information to us but with no email address. This means we have to use an email associated with our organization, which sometimes causes classy to join or replace users who have had that email associated with their record as well. This is just the nature of basing users off email addresses as well as our fault for not indicating that we need a donors email to process online gifts. This is usually pretty simple to fix.

Online Fundraising Made Beautiful and Easy

Jan 18, 2018
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: At my job, we administer a variety of charitable funds, many of which participate in different types of fundraising activities. Using Classy, we are able to tailor-make fundraising sites utilizing easy-to-use templates that address each of our donor's wants and needs. I often tell donors that their Classy page can serve as a stand-alone website for their efforts, which is wonderful for our grassroots groups who may not have money in their budget for a web designer or to buy a domain name. The customization allows us to add photos, change colors, and many other features, which result in some really gorgeous looking sites.

Classy makes it easy to access donation information, which can be easily viewed when you log into the system as an admin and exported to an CSV file. They have an event-specific template which can be used to sell tickets or registrations to an event. Since you can export all the purchaser info, it allows you to go green with your ticketing -- there's no need for purchasers to print out the email confirmation they receive when you have easy access to all buyer info.

In addition to the license fee, Classy does take a 1% fee on each online donation received. There is an option for the organization to pay the fee or for the donor to pay the fee. We ask our donors to pay the fee, and there has never been a complaint as fees are much higher on other comparable sites (EventBrite for ticketing, GoFundMe for crowd-funding, etc.).

Cons: Overall I love Classy, but there are a few areas it can improve. The user dashboard is not the easiest to navigate through. It lists the names of donors and the amounts, but not what campaign they donated to. So you have to go to through your campaigns to find the donation. For an organization like ours which administers many Classy pages at once, this can be needlessly time-consuming. I love the custom options that each template has, but sometimes there are glitches. For instance, I was unable to upload a background image to a recent campaign page. But a quick email to customer service fixed the issue in a very short amount of time. Classy is constantly upgrading and adjusting features though, so I imagine they will work out some of these kinks in the future.

Easy to use for donors and organizations, seamless integration, and a helpful support team!

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: We made the switch to Classy from another fundraising platform in October 2018. The year prior, from October to December, we raised about $80,000. This year we raised more than double that, and I know that a big reason for that is because of Classy. The site is much easier to use for donors but it also is more aesthetically pleasing. It invites people in and engages them. Creating a page that transitions seamlessly from our own website was very easy to do with Classy. Page setup is user-friendly and I like that you can see the changes that you are making in real time, instead of having to make a change, save it, then go preview it, then go back and change it again (which is what we had to do on our old platform). Classy customer service has been very helpful as well. They are responsive and knowledgeable, and finding answers to my questions, or solutions to my problems, has been simple and pleasant. We have integrated Classy with our Salesforce database, which is a huge plus for us. There were some kinks but their support team was very helpful. Though more expensive that our former platform, I feel that the investment was definitely worth it.

Cons: The price is significantly higher than the platform we used before, both in annual costs and in transaction fees. We also need volunteer registration functionality, which Classy doesn't provide, so we do still have to use our old platform for that piece.

Overall: The integration with Salesforce has been a big win for us. We've more than doubled our funding while cutting our manual data entry time in half.

Classy has provided us an excellent online fundraising platform!

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Compared to other platforms for nonprofits, Classy offers more versatility in designing visually compelling donation pages, campaign landing pages, peer-to-peer fundraising pages and more. They are also constantly innovating ways to raise more funds (for example, by allowing you to request credit card processing fees and set the percentage requested and by making monthly giving a more prominent option for donors). Their customer service is also timely and well-informed and reporting tools have become quite sophisticated.

Cons: It took a little time to get to understand how to best use the new reporting tools, but once I did learn, I was able to access and analyze much more data than before the revamp. So it worked out well. There's really nothing I have a complaint about.

Overall: Classy has provided an excellent platform for development of our online fundraising efforts and is now the centerpiece of our plans for future revenue growth. Before Classy, we received the occasional online gift from site visitors but now online giving is our second largest revenue source and has been growing at 30% annually. We highly recommend Classy and believe the platform is a great value!

Mixed feelings

Dec 13, 2017
4/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: - allows several tiers of fundraising with no additional cost (campaign-->teams-->individual fundraisers) - includes events, which is a simple platform (and it should be simple! just tickets!) - upfront cost is more, but fee for % of donation is less than competitors - customer service has been mostly polite and friendly; it's also nice to occasionally talk to the same person when a problem presents itself multiple times in a day, so I don't have to get someone new up to speed. - chat for customer service is convenient, as I can keep working on other things as I wait for answers.

Cons: - We constantly have fundraisers confused on how to set up their page. This has been a huge pain point. - In fairness, this is true with any platform: the fee for % of donation on TOP of the Paypal fee is painful. This is something that didn't occur to us when we started. Plus a monthly fee from Paypal to take the Classy donations. - Customer service hasn't been particularly quick to pick up on problems, and we haven't been completely satisfied with some answers. We've been told on two different occasions that there's a "glitch" and to ignore something, instead of presenting a solution, or tell us the only solution is to refund a donation and ask the donor to re-donate.

Fully Featured Nonprofit Fundraising Software - with a price to match - but not a CRM

Jul 19, 2018
4/5
Overall

4 / 5
Ease of Use

3 / 5
Features & Functionality

5 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 5.0/10 Not
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Pros: You can make really beautiful and functional things with Classy, there is lots of room to customize and design. The peer to peer fundraising pages as part of event registration is great (this is what we are using it for). There are lots of moving parts so it is good that they have such great customer service - people on the phone have been great, also chat and email options. The onboarding process was really hands on - which it should be as the price/year is very high and taken with the percentage is even higher. We are early in our relationship with them trying to see if this powerful tool will bring in enough extra donations to be worth the added cost. No doubt its a good product with good service.

Cons: It's pricey, almost 3k/year - we've just launched our fundraising campaign and it remains to be seen if we can increase donations enough to cover the cost - but the biggest downside is you can't move your donor database in - at all. So let's be clear that this is not a CRM in any real sense- you can't upload files of people or donations to it - it is a one by one manual thing. It seems like a great way to manage people who have given through classy but if you have donor files already, you'll need another database - which you'll also have to pay for so this seems like a lot to pay for not a total solution. If you were to be starting from scratch this might be a moot problem. For us - we are keeping our Donor Tools account and just using classy for events as a test - but two donor portals is not an ideal situation.

User-friendly platform and beyond

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy is extremely user-friendly and the personal aspect of the platform is wonderful. Our organization receives constant support regarding platform questions, fundraising ideas and in helping us reach our goals in methods that are best for us.

Cons: It is my understanding Classy has expanded and a new system of representatives is in place. Our experience with our new representative felt busy and a little less personal than the first.

Overall: We track ALL of our donations through classy. It is the system that manages our donor profiles for one-time or recurring donors. We utilize Classy to create appealing web pages for tracking ticket sales, selling merchandise, and tracking free event registration. Utilizing Classy has allowed us to stay organized and empowered to raise more money for the children with cancer we support.

The best fundraising platform for our needs

Mar 20, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to use, and really prompt customer service.

Cons: Nothing! We're really happy with our use of Classy. I'm sure there's more we could do to make the most of all the platform has to offer but right now we're meeting all our needs.

Overall: We have been using Classy for many years now, and have raised tens of thousands of dollars from our growing community of donors. Classy is incredibly easy to use, and has amazing support, even though we're on a completely different time zone to the support team! The peer to peer campaigns, which we use at least once a year, are super straightforward and look great even if you don't know what you're doing or could never dream of creating something from scratch. We also shopped around and truly found that Classy offers the most competitive rates for what we need. Thanks!

I absolutely LOVE Classy!

Sep 12, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy is a GREAT tool for fundraisers who need customized donation pages. Working with Classy is SO easy and the templates that they have are wonderful. I absolutely love how you can further customize the templates to match your branding or even your donation form needs. Not every tool is as flexible or robust as Classy. Plus, their customer support is incredible.

Cons: When you initially connect with someone from Classy, it's obvious that you're working with someone from their sales team. They do call and email often, so if you don't want to use their service I highly recommend being upfront and stating that. Other than that, I loved it!

Great for fundraising in teams and has user-friendly reports

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: Classy is a great platform for our Dance Marathon because we are able to have both individual fundraisers and teams, adding an extra element of camaraderie during our event! Additionally, the versatility of the different campaign types for our other initiatives is super helpful, too. Classy has also redone their reporting system, making it much more dynamic and user friendly. Classy support is generally helpful, too! Overall, my experience with Classy has been positive and would definitely recommend!

Cons: There is definitely room for improvement in some of the functionality. We've had a few donor complaints and I would like the ability to customize a bit more.

Overall: Allows us to more easily track our fundraising of individuals and teams and employ simultaneous campaigns.

Dynamic Fundraising Platform with Exceptional Customer Service

Feb 21, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Our organization has been using Classy as a platform for registration and fundraising for nearly 4 years. During that time, we have been most impressed by the customer service provided by the Classy team. The staff at Classy is always eager to help, which makes for a better experience for us, and for our users.

Cons: Although we (as administrators) find the platform to be extremely user friendly, there has been quite a learning curve for our supporters. We have been using Classy for nearly 4 years and still field many questions about navigating the site.

Classy Review

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I've used Classy to run fundraising campaigns for 4 years now and it couldn't be an easier user interface. They offer everything a non-profit needs to raise money, including ticketed events, crowdfunding and peer to peer. On top of that, their reporting capabilities are top knotch and they are continuing to bulk up their marketing communications option within the platform as well. Classy is always thinking of new ways to make the job of non-profits easier!

Cons: More integrated marketing communications would be helpful!

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Classy puts the fun in fundraising

Oct 30, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Beyond the ease of use and wide array of features, Classy's customer service is outstanding. They always go above and beyond to provide value to the non-profit community. Their toolkits, whitepapers and blog posts are available free to all, and the customer and technical support is always available and helpful. All around great service.

Cons: The trade-off for simplicity, ease of use and reliability is a more limited array of options and features. The complexity of our events frequently stretches the capabilities of the software's standard features. That said, Classy support can sometimes offer a custom work-around.

Overall: Classy makes it easy to create reliable and professional looking online fundraising pages.

Classy is great. Amazing customer service and great product.

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Classy offers an easy-to-use (back-end and front-end) software for our small organization. We have tried 4-5 other event softwares and Classy is our favorite by far.

Price negotiations were fair and the Classy staff was fantastic during our onboarding experience. It truly felt like they were intending the best for us and that felt great.

The customer support team is phenomenal. Any time we have had questions we have had them resolved and more in 20 minutes or way less.

Cons: Sometimes I run into features that I think are missing (it is important to realize that one software will not solve all of your problems). Classy has a great "suggestions" feature though that you can add tips for their developers.

Overall: We are creating beautiful event and donation pages and exciting our donor-base. Classy is easy to use on the front end and our users love it.

Best investment we made as a small non-profit

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy has been a game changer for us here at The Launch Pad. It felt like a scary investment because we are a very small non-profit and it can be risky to spend money on things other than programming. However, Classy helped us reach a broader audience, it engaged younger families in what we do, and it gave us a much more professional look. Classy is user friendly, it communicates to our donor database so our Salesforce account stays up to date, it sends receipts automatically, and as a team of only 3 people serving 100s of teens a month, that helps us out so much. We are classy customers for life!

Cons: The only complaint I have is that I wish we could switch between campaign templates without having to rebuild the design. It's not a huge ordeal, that would just make it a little more efficient.

Overall: Classy has helped us diversify our donor base, it has helped us build and brand a monthly donor program, and it has helped us increase our online fundraising substantially.

Is it the best bang for your buck?

Jun 15, 2018
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: Classy meets our needs, but as an organization we are shopping around. Overall I would say it is mediocre. It's not terrible but also not the best out there!

Pros: Classy covers most of the bases in donor engagement/ management platform. It is well known and integrates with most other platforms. Most donors are familiar and the customer interface is pretty simple!

Cons: No app. This was a huge disappointment for our organization. Also, customer service is slow and not always helpful. Classy is an investment and for small nonprofits might be too much and for large scale organization might not offer enough.

Beautiful product

Jan 09, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It's incredibly easy and intuitive to use. Makes it easy to get anyone up and running on it quickly and actually producing things. On top of that, it's really robust in terms of customization and making something look sharp and professsional. In peer to peer fundraising its email automation takes out a ton of work.

Cons: It is not meant to be used as a "robust" donor database and as such integrates with salesforce which may be too big an operation for some and unless you are tech savvy or are good at importing data into your database it will create data silos.

Good customer service, team function is great

Feb 21, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: I have had a good experience using Classy. One of the things I like best is the support that Classy offers, especially the "chat" function. It is very quick and easy to use. I also like the team function, where attendees can have both an individual page and be part of a team.

Cons: I don't like the cost of this software- it is very expensive, especially for a nonprofit.

Centralized & Resourceful

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy is such a helpful tool for our nonprofit because the make fundraising centralized. You can set up events, peer to peer fundraisers, crowd funding, etc. We are still figuring out how to best use these different tools for our nonprofit, but Classy has a ton of resources to help with that too. I think the resources Classy offers is one of the things I like most about them. If I ever have a question, I just go there and there is usually a resource available.

Cons: It is hard to tell your donors how much they should pay to cover fees because WePay uses a set approach and Classy uses a percentage. It would be helpful if they could agree.

Fantastic Platform

Mar 19, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Easy to get started and use. Great customer service.

Cons: Back end reporting needs a little more work to make seamless. For example, you may not see a donor's address or phone number in their Supporter profile, but it will show up in a transaction they made.

Classy is #1 for Nonprofit Payment/Fundraising Online

Apr 18, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy is super easy to use. Integrates great into a website. Integrates great into Salesforce. Great information/customer service from their team, too. Value add!

Cons: Classy is not the most fashionable payment processor. It is getting better though. It takes people out of the website to do its payment or fundraising stuff.

A game-changer for organizations looking to take giving to the next level

Feb 21, 2019
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: With millenials as the largest segment of charitable givers, it was important for us to have a visually-appealing, user-friendly platform for managing online giving. Classy has done that for us. We have made a complete shift in our giving strategy from almost exclusively direct-mail appeals to a robust, web-based, crowdfunding and peer-to-peer approach. Additionally, the integration with Salesforce has been instrumental for us in being able to get the most bang for our buck. Finally, the ongoing user support, blog posts, guides, checklists, etc. have really been second-to-none. I can't recommend Classy highly enough.

Cons: There are still a few features that are coming along - but with Classy's customer support, I'm sure they're on their way!

Easy to use even with limited computer software knowledge

Sep 13, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: In the non-profit business, we rely heavily on volunteers. More often than not these kind folks have limited computer experience yet all find the simplicity makes them feel comfortable.

Love Classy!

Aug 10, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Classy has been the most convenient fundraising site I have used. We needed a platform that would allow individuals to fund-raise under a team and Classy allows this.

Cons: Any time I've run into a problem or issue their customer service is very helpful and responsive. Terms and conditions have changed frequently, however.

Great For Fundraising Events

Aug 01, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: It makes it very easy to build great looking web pages. I love how easy it is to setup and design beautiful pages for fundraising events in minutes. I also love the ability to customize and send e-mails to individuals after they purchase a ticket to an event.

Cons: I wish they had more options when it comes to their coupons options. For example, we are holding a bar crawl fundraiser and I would like to set it up so it someone bought 3 tickets they would get the 4th free. They don't allow an option for that. Instead, I will have to e-mail the person who purchased 3 tickets a coupon code that they will then have to go back and enter in to get a 4th ticket free.

LOVE CLASSY!

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
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Pros: user friendly

emphasis on branding

great support

has increased our event registrations

has increased donations

Cons: The design guidelines (pixel dimensions and how the images change sizes per viewing screen (phone vs. computer)) could be more clear from a back end point of view

Overall: Increased donations, interactions, event registrations

Run away if you can

Nov 19, 2018
1/5
Overall

1 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Comments: Great if you are just starting with fundraising for your Org. Basic functionality bad customer service.

Pros: Accepts international donation and recurring donations. But these are standard function any platform should offer

Cons: Theme - only basic customization allowed . basically a single column form with all the fields. Assume that they clients can't add any code. Does not allow the best practice of using multistep forms Does not acceptBank ACH or paypal You cannot even add a paypal button in the form instead you have to stick in a custom section under the body making it look ugly Cannot integrate tracking and analytics tools like Google Tag manager, optimize or hotjar Account servicing is bad. Our account exec barely responds to messages

The best there is

Mar 22, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: It is so user friendly on both sides as an administrator and a donor. Also great support if you have questions.

Cons: That I didn't find it before now. How have I gone this long without Classy?

Overall: From a management point of view, Classy is by far the best product I have ever used. We have used other companies, as well as tried to have a custom software made for us. None of these hold a candle to Classy. Their customer service reps are always helpful and willing to help. The back end is easy to use, organized, and overall just awesome.

From a consumers side of things, I have made donations on classy pages and I have never had an issue. It is a clean site, easy to navigate, and timely with thank you emails.

You have a Classy fan for life from me!

Pretty good software except for the fees!

Feb 15, 2019
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

2 / 5
Value for Money
Likelihood to Recommend: 4.0/10 Not
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Pros: Customizable pages that look good. Forces registrations to crowdfunding. Fairly easy to use from the back end.

Cons: Looking for data (having to switch between transactions and campaigns). For event registrations having donors could not select if they wanted to cover fees, you have to decide one or the other. The fees! The platform itself is pricey if you do not use it often. PLUS they take like 2-3% from transactions on top of paying for the software. If someone buys a table for an event they can't log back in to add guest names. We have to pursue them for information.

Overall: Since we do a variety of fundraisers (ticketed gala, peer to peer fundraising, Race + peer fundraising) it is nice to have a singular platform. However, the cost was just too high for us. Plus we wanted something that would directly put donor information in our database versus doing exports/imports

Inaccurate reporting. Possible Legal issues.

Oct 31, 2017
2/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Easy to set up and use. Looks nice. Lots of options. The support team is initially responsive and friendly.

Cons: The reports the Classy system generates are not accurate. It's impossible to track donations with any confidence. The amounts are reported wrong. Recurring donations often do not recur. Failed transactions do not recapture once info is updated (meaning you lose a monthly donation). Tons of issues. I've audited our donations each month this year and reported to Classy with the discrepancies and each time they have been nice and helpful but have produced no fixes. Their support team is as confused by the problems as I am. We are currently consulting our legal team over these problems as we are concerned about tax ramifications in lieu of Classy's inability to accurately report donations. Scary stuff. Avoid Classy.

Overall: Donations

Classy is a great platform.

Jun 21, 2018
4/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 9.0/10 Not
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Pros: Salesforce integration is key. Its awesome because it works. A lot of platforms claim integration but don't actually deliver. Classy does. Classy also integrates into our Squarespace website seamlessly.

Cons: Not really anything except that we have not found a way to gain a lot of impact from crowdfunding. It just seems like a novel idea that never delivers. It functions perfectly, it just doesn't drive donations.

My experience with Classy has been wonderful! I would highly recommend this product.

Oct 26, 2017
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: I love the engagement we as an agency can have with the donors or event go-ers. Classy's platform is wonderful and interactive. Additional, their customer support is out of this world amazing. Not once has a question gone unanswered from me to them. I truly appreciate how they are changing the game for fundraising and staying with the times.

Cons: I wish this product had a Raiser's Edge feature as that is the program we use. Regardless, Classy still has very user friendly reports that allows me to input the information into RE without much hassle.

Overall: This software allows to easily and securely engage with donors via the online platform which is becoming more and more popular. We can create customized campaigns surrounding our next event or next publication and they always look good and are accessible.

From $0 to $2MM in 3 years w/ Classy - because they are LEGIT

Oct 23, 2015
4/5
Overall

5 / 5
Ease of Use

5 / 5
Customer Support

Comments: Pros:

- Start fundraising with a clean platform without needing to code ASAP. Like, yesterday. We started with a one man staff with limited fundraising experience, and built our organization around Classy's capabilities which turned successful.

- From a peer-to-peer platform, we've researched and haven't found a better option for the price available

- Classy is constantly trying to make itself better, which we appreciate. AKA- we don't spend $$$$$ for website updates. They do. That's cool for our bottom line while we reap benefits.

- INTEGRATION WITH SALESFORCE >>>> THANK YOU

- If you have a problem, they get back to you instantly. (Shout out Jo Moya for leading the best customer service team possible).

Cons:

- Ticketed events are a little tougher to pull off and structure how we desired than straight fundraising, but that's probably more our user error than anything, as we are clueless in that department

First class customer service!

Apr 01, 2019
5/5
Overall

4 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The absolute best part about Classy is the customer service. I very much appreciate the chance to ask questions and receive answers in real time from a real person. Plus, the campaigns look amazing and are easy to share, edit, and create.

Cons: The cost. Plus, there is still need to email participants offline, away from the platform in several instances.

Overall: Classy is an amazing platform visually, including several bells and whistles making fundraising easy. But it's their customer service that was and continues to be their biggest selling point.

A+ Customer Service + Great Product Development = Win

Oct 29, 2015
5/5
Overall

4 / 5
Ease of Use

5 / 5
Customer Support

Comments: From the moment we spoke with Classy, which was months before ever taking a cent, we've been impressed. Their customer service actually cares - and knows what they're talking about. They care not about the blind throughput of donations, but able actually helping build successful campaigns to grow an organization. Further they like to share and discuss successes and failures in order to better develop the Classy platform to ours and other client's benefit.

On the development side, as a customer, we're a bit challenging as one of our sources of donations is non-traditional. They've worked with us to tweak features to the benefit of our support base and continue to improve.

I've yet to find another company with as dedicated a team as they have at Classy. While we've had to make numerous changes to tech partners and vendors during our growth, this is a change that we can say had no downside.

Capterra loader

Excellent Fundraising Tool

Nov 27, 2018
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality
Likelihood to Recommend: 9.0/10 Not
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Pros: The basic functionality was plug and play which was appreciated. As donations are received I am instantly notified of the gift amount and money is transferred to our bank account daily. I also like that donors can choose to cover the transaction fees for their donations.

Cons: We've had a few issues with the Salesforce API overwriting existing data. This has been fixed by our IT partner.

Overall: We needed a low-cost, online giving platform to allow for a more robust fundraising campaign.

Industry leader in customer support

Mar 28, 2019
5/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 8.0/10 Not
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Pros: The Classy team and support is second to none.

Cons: Donors have complained about the 5+% fee.

Overall: Overall, I'm happy to be a Classy customer for many years.

President

Sep 20, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Comments: will likely switch to someone else

Pros: integration with Salesforce and the ability to manage our donor, participant and volunteer database

Cons: fundraising parameters, the ability to separate donations from registrations was very frustrating ultimately very limiting

Several of our clients use Classy as their primary online fundraising software

Mar 26, 2018
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 6.0/10 Not
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Pros: You can make visually appealing campaigns with relative ease. You don't have to be a designer to put these campaigns together and if you have time to dedicate to figuring out the most visually appealing format you can end up with a really solid, professional-looking fundraising campaign. The software can also be customized to send out receipts to online donors.

Cons: The thing I like least about Classy is the extra percentage they take from all incoming donations. They charge an additional fee on top of your payment processor (Stripe, Paypal, etc.) which can really eat into your funds raised if all of your online donations are being funneled through a Classy fundraising page. For this reason, I would recommend it only for crowdfunding or "friendraising" events because it is easy for others to sign up and fundraise on your organization's behalf.

Overall: It allows individuals to easily set up fundraisers on our behalf.

Pretty, but lacking

Dec 07, 2017
3/5
Overall

4 / 5
Ease of Use

2 / 5
Features & Functionality

4 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: I love how easy it is to set up new fundraisers and for others outside the org to create new P2P campaigns to share with friends. I also love how easily and efficiently it integrates with MailChimp. Last, their support is pretty decent.

Cons: It's incredibly pricey for all that it does. If you are looking for a CRM, keep looking. Classy does not offer good data management or reporting.

Classy is not for Nonprofits

Oct 31, 2018
3/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

3 / 5
Customer Support

1 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Classy is a good alternative tool for the Peer to Peer fundraising platform, however they are marketing the product as a donation platform which could be problematic for nonprofits.

Cons: You cannot give your donors the option to pick multiple funds, its does not have capacity to to track Google E-commerce. The sales team never discloses this to you, and once your locked in the contract they will not let you get out even though the product is not a good fit for the organization.

Overall: We were sold to product for our donation platform, however once we signed the contract we found out that the product does not track Google E-commerce analytics, and its also does not allow donors to pick multiple funds. They did not allow us to cancel the contract even though this product was not a good fit for our organization and they sales team misrepresented the capacities to the product. We will never use Classy again, we paid annual contract and did not implement it at all.

Overpriced cold contact sales driven product

Nov 10, 2017
3/5
Overall

3 / 5
Ease of Use

4 / 5
Features & Functionality

2 / 5
Customer Support

2 / 5
Value for Money
Likelihood to Recommend: 2.0/10 Not
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Pros: Many customizable features and the ability to do serious peer to peer fundraising. The admin panel is also well structured.

Cons: Super high fixed fees. Do not attenpt this if you have less than coming in through social media-driven campaign donations. It's not worth it if you just need a pretty donation button.

We use Classy for peer to peer fundraising and managing short term trips.

Aug 08, 2017
4/5
Overall

4 / 5
Ease of Use

4 / 5
Features & Functionality

4 / 5
Customer Support

4 / 5
Value for Money

Pros: Classy is incredibly easy to use from a creative standpoint. The design options are clean and simple and the registration pages match up with our current website as well.

Cons: Everything runs pretty smoothly, but you really have to spend time with the program before you master it.

Classy is the perfect product for all nonprofits

Dec 12, 2017
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money

Pros: I love how simple it is to build beautiful donation pages and crowdfunding campaigns. The BEST thing is the sync with Salesforce

Cons: The pricing can be expensive for a smaller nonprofit. They are working on enhancements, but it would be great to have more say so in decisions.

Only one campaign so far.

Feb 21, 2018
4/5
Overall

3 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 7.0/10 Not
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Pros: Ability to run a fundraiser online. Ability to promote on social media and other marketing materials.

Cons: Slightly confusing for registrants. Are they a Team Leader or a follower? Administrative set up - wish it were more intuitive.

Overall: We raised a good amount for our first Giving Tuesday campaign. Thank you!

Great product so far

Jun 28, 2018
5/5
Overall

5 / 5
Ease of Use

4 / 5
Features & Functionality

5 / 5
Customer Support

4 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Pros: Thus far, I've had a really positive experience with Classy. Their platform is easy to use and beautiful.

Cons: The fees added to the gift amount feel a little steep. It it a trade off for a great user experience? We will see.

Classy Review

Jan 03, 2019
2/5
Overall

2 / 5
Ease of Use

1 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: Straightforward to use, basic fundraising tools.

Cons: Terrible customer service, frequently broken and buggy features.

Love this product! Very easy to use

Jan 28, 2019
5/5
Overall

5 / 5
Ease of Use

5 / 5
Features & Functionality

5 / 5
Customer Support

5 / 5
Value for Money
Likelihood to Recommend: 10.0/10 Not
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Comments: I have enjoyed utilizing the free and helpful tools available to organizations.

Pros: I like that there are free downloads for non-profits and fundraising/development team members. Super interesting ideas and helpful hints for fundraising plans

Cons: The cost is my only concern with this product. We are a small nonprofit and have to choose our fundraising management and planning programs with the wallet in mind

Capterra loader

Easy and Simple but not well integrated

Oct 09, 2018
3/5
Overall

5 / 5
Ease of Use

3 / 5
Features & Functionality

3 / 5
Customer Support

3 / 5
Value for Money
Likelihood to Recommend: 3.0/10 Not
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Pros: It's clear, concise and gets the job done. Doners love the simplicity.

Cons: It isn't too integrated with other doner management sites. For example, I have to manually export doner data to put into sites like Bloomerang.

Overall: WIll continue using, but expect updates.

Capterra loader

Awful experience

Dec 17, 2018
1/5
Overall

1 / 5
Ease of Use

2 / 5
Features & Functionality

1 / 5
Customer Support

1 / 5
Value for Money

Pros: What they promised was amazing. They seemed to have all of the features we were looking for in a software! That being said, they didn't actually have all of these products. They over promised then underdelivered.

Cons: Awful experience. They over promised a lot of features but they were difficult to use. They wouldn't onboard us for weeks even though we had paid. Also, they did not honor the contract. The contract stated one fee but they charged higher fees and they refused to go back. We finally canceled the contract. Their sales team had no idea about the product and it took weeks to talk to someone who knew how it worked. At that point, their sales team had promised things that didn't work or were more money.

Overall: They wasted our time. Lied about their products and fees when researching so we had to cancel the contract after signing because they refused to honor the fee rate promised in the contract. It was supposed to make our lives easier but it made it much much harder.